CAN IPP350 Manual

IPP350
Quick Merchant Operator Guide
Key Functions
Power on/o
To POWER ON, simply connect the terminal’s USB cable
to the POS.
To REBOOT, hold down both the [FUNC] and [CLEAR]
keys on the terminal at the same time.
To POWER OFF, power from the POS will need to be
cut-o. The terminal can’t be shut down locally as
it is powered via USB. This will need to be done by
unplugging the USB cable, shuing down the POS,
or puing the POS in sleep mode (or any other state
where power is cut o to the USB port).
Terminal Functions Menu
1. Press the [MENU] key
2. Press [1] to enter the EFTPOS menu
3. Press [2] to enter the TERMINAL menu
4. Press [4] to enter the PCEFTPOS menu
IPP350 Terminal Features
Alphanumeric keys
Menu buon
Cancel buon
Smart card reader
Integrated contactless reader
USB port location
Magnetic strip reader
Yellow OPTION buons
Function buon
OK buon
Clear buon
Note: The first three yellow option buons will be used as the Cheque, Savings and Credit keys. The fourth so key
will not be used. During Idle state, only the [Menu] and [Func] buons are operable. Pressing either buon will open
the Main Functions Menu.

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Status Bar
When the terminal is powered-on, the terminals’ Operating System provides data to display the Status Bar as follows,
and consisting of the information as described below.
Information Indicator Description
System Date and Time This shows the current system time and date.
Security Status This indicates that Ingetrust keys have been injected and that
terminal data is secure.
Smart Base Indicator This indicates that the terminal is paired with a smart base.
Note: This is only displayed for the cordless IWL252.
Power Condition This indicates that the terminal is connected to mains power.
Baery Level This is the charge level on the portable device and indicates
whether or not the baery is currently charging.
Note: This is only displayed for the cordless IWL252.
Dial-up Modem Status This indicates that the internal (dial-up) modem on the base is
configured but not enabled.
Note: This is only displayed for the ICT250 & IWL252.
This indicates that the internal (dial-up) modem on the base is
enabled and connection established.
While the modem is dialling, the Host number icon is coloured
yellow, turning green and displaying PSTN text when connection
is made.
Base Serial Number This is the serial number of the base (cradle) to which the
portable device is paired.
Note: This is only displayed for the cordless IWL252.
Bluetooth Icon This indicates the status of the Bluetooth link between the
portable device and the base.
Note: This is only displayed for the cordless IWL252.
Contactless LEDs The first LED, when continuously turned on (i.e. not flashing),
indicates that contactless processing is enabled for the
transaction. The rest of the LEDS are only turned on whilst the
contactless transaction is being processed.

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Purchase – Swipe and EMV with PIN/
Signature
1. Initiate a purchase transaction on the POS
2. If tipping enabled, enter tip and press [OK] or to
bypass just press [OK]
3. Swipe or insert the card
4. Select the account by pressing the function keys
below the CHQ, SAV, CR text
5. Enter PIN or press [OK] for signature (Note:
signature is only for credit transactions)
6. Wait for processing to be completed
7. Remove card when prompted by the terminal
8. Verify signature if it is a signature transaction. Press
[YES] to approve or [NO] to decline
9. Transaction is approved and merchant copy of the
receipt is printed
10. Press [YES] to print customer copy or [NO] to
suppress
Purchase – Contactless (total
purchase amount less than $100)
1. Initiate a Purchase transaction on the POS
2. If tipping enabled, enter tip and press [OK] or to
bypass just press [OK]
3. Tap card on the contactless reader once Present
Card sign is displayed
4. Transaction is approved
Purchase - Contactless (total
purchase amount above $100)
1. Initiate a Purchase transaction on the POS
2. If tipping enabled, enter tip and press [OK] or to
bypass just press [OK]
3. Tap card on the contactless reader once Present
Card sign is displayed
4. Enter PIN and press [OK]
5. Transaction is approved
Note: For contactless transactions, the merchant receipt
will only be printed if a signature is required (based on
the terminal and contactless card processing rules). A
customer copy or a duplicate receipt may be printed on
request.
Purchase – Manual Entry (Damaged
Card)
1. Initiate a purchase transaction on the POS
2. If tipping enabled, enter tip and press [OK] or to
bypass just press [OK]
3. Press [Func] on the keypad
4. Enter manager or operator password to authorise
the manual entry transaction.
5. Key in the card number on the keypad and press [OK]
6. Enter the card expiry date and press [OK]
7. Enter the CCV and press [OK]
8. Transaction type defaults to credit, press [OK]
9. Wait for processing to be completed
10. Verify signature on printed merchant receipt, press
[YES] to approve or [NO] to decline
11. Transaction is approved and customer copy of
receipt is printed
Purchase – Low Value Payment (LVP)
Note: This function is only available to clients that
provide certain types of goods or services. The
merchant category codes allowed LVP are determined
by the credit card schemes. Non-qualified merchants
may apply for an exemption if they wish to oer LVP.
If the terminal is enabled, certain other conditions
must then be met for the transaction to qualify for
LVP processing including the transaction is a purchase
transaction with no cash out; the card is present and
is a Visa card, MasterCard card, or an AMEX card; the
credit account is used; and the total transaction amount
(including taxes) is less than or equal to the LVP limit.
1. Initiate a purchase transaction on the POS
2. If tipping enabled, enter tip and press [OK] or to
bypass just press [OK]
3. Swipe or insert the card
4. Select credit account by pressing the function key
below the CR text (Note: only transactions using the
credit account will qualify for LVP processing. The
terminal will not prompt for PIN aer this screen.)
5. Wait for processing to be completed
6. Transaction is approved
7. Remove card when prompted
Note: For LVP transactions, a signature will not be
required; hence, the merchant receipt will not be
printed. A customer copy or a duplicate receipt may be
printed on request.
Purchase with Cashout
1. Initiate a purchase with cashout transaction on the POS
2. If tipping enabled, enter tip and press [OK] or to
bypass just press [OK]
3. Swipe or insert the card
4. Select the account by pressing the function keys
below the CHQ or SAV text
5. Enter PIN and press [OK]
6. Wait for processing to be completed
7. Transaction is approved
8. Remove card when prompted

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Cashout
1. Initiate a cashout transaction on the POS
2. Swipe or insert the card
3. Select the account by pressing the function keys
below the CHQ or SAV text
4. Enter PIN and press [OK]
5. Wait for processing to be completed
6. Transaction is approved
7. Remove card when prompted
Tipping – On-Screen Tipping
1. Initiate transaction on the POS
2. Enter tip amount
3. Select the account by pressing the function key
below the CHQ, SAV or CR
4. Enter PIN or press [OK] for signature
5. Merchant copy of the receipt is printed
6. Remove card when prompted by the terminal
Tipping – Contactless Tipping
1. Initiate transaction on the POS
2. Enter tip amount
3. Select the account by pressing the function key
below the CHQ, SAV or CR
Refund
1. Initiate a refund transaction on the POS
2. If prompted by the terminal, enter the operator
password or the manager password and press [OK]
3. Swipe, insert or tap the card
Note: Remainder of refund transaction flow is the same
as that of a purchase transaction
MOTO (Mail Order / Telephone Order)
MOTO is the ability to process credit card transactions
when the card is not present.
Note: MOTO processing functionality is not
automatically available; it is enabled/disabled from
CommBank TMS, but must be supported by the POS.
1. Initiate a MOTO transaction (enter the complete
card number, expiry date, and CCV) on the POS
2. Enter manager or operator password to authorise
the MOTO transaction.
3. Transaction type defaults to Credit, press [OK]
4. Wait for processing to be completed
5. Transaction is approved
How to obtain a duplicate receipt
This request is actioned from the POS. Allows you
to reprint the last completed transaction, showing
all details of the transaction including whether the
transaction was approved.
Manager and Operator Password
1. Press [Func]
2. Select Option 2 – Terminal
3. Enter the Manager Password
4. Select Option 2 – Passwords
5. Select Option 1 – MANAGER to change the Manager
Password or Option 2 – OPERATOR to create a new,
or change an existing Operator Password
6. Enter the password and press [OK]. Repeat to
confirm the new password.
Seing the manager refund limit
1. Press [Func]
2. Select Option 1 – EFTPOS
3. Enter the Manager Password
4. Select Option 3 – Special Functions
5. Select Option 1 – Refund Limit
6. Select Option 1 – Operator to set the Operator
Refund Limit or Option 2 – Manager to set the
Manager Refund Limit
Selement – Manual Selement
1. Initiate selement on the POS
2. Wait for processing to be completed
3. Selement report is printed
Note: The terminal can also typically be set via the POS
to automatically sele every day at a particular time.
Auto-Selement cannot occur between 22:00 and 0:00
AEST.
Pre-Selement / Cumulative Totals
Pre-Selement /Cumulative Totals indicate the
amount transacted through the terminal since the last
reconciliation was processed.
1. Initiate pre-selement on the POS
2. Wait for processing to be completed
3. Pre-selement report is printed.

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Merchant Choice Routing (MCR)
Follow the below steps to view the Merchant Choice
Routing seings applied in the terminal.
1. Press [Menu] key
2. Press [1] to enter EFTPOS menu
3. Enter manager password and press [OK]
4. Press [4] for MCR
5. Enter manager password and press [OK]
6. The screen will show if Merchant Choice Routing is
YES (i.e. Enabled or NO (i.e. disabled). Press [Next]
7. The screen will show the transaction threshold
applied for Debit Mastercard®. Press [Next] to
continue
8. The screen will show the transaction threshold
applied for Visa Debit. Press [Done] to finish
To enable or disable Merchant Choice Routing, or to
make changes to the transaction threshold, contact
CommBank helpdesk 1800 230 177.
Shi Totals Request
Shi Totals indicate the amount transacted through
the terminal since the last shi totals request was
processed.
1. Initiate selement on the POS
2. Wait for processing to be completed
3. Shi Totals report is printed
Store and Forward (SAF)
Store and Forward (SAF) is the ability to process oine
transactions.
The PINpad will display SAF in the top right hand
corner of the screen to indicate that there are one or
more entries in the store and forward memory of the
terminal.
Selement Sending Stored Transactions is displayed
if a selement is triggered and there are SAF entries
that need to be forwarded to the Bank.
Sending Stored Transactions is displayed when a
stored transaction is sent online aer the idle timer has
been triggered or the cumulative totals report has been
requested.
When a transaction that exceeds your floor limit is
performed in the SAF mode, an authorisation number
will need to be obtained by calling the authorisation
centre.

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Common Terminal Error Messages
Codes Terminal Display Description Recommended Next Steps
01 DECLINED – 01
CONTACT CARD
ISSUER
Refer to card
issuer
Advise the cardholder to contact their card issuer for
specific details. Ask the Customer for another form of
payment (e.g. dierent card).
13 DECLINED –
13 INVALID
AMOUNT
Invalid amount Dierent limits apply to dierent types of transactions as
defined in the merchant agreement. For instance, there
is a cashout limit and a refund limit, and if either one is
exceeded, an error message will be displayed. The user
must simply enter a value lower than the relevant limit
defined in the agreement.
X0 DECLINED – X0 No response from
host
Check communications link. Try processing the
transaction again. If still no response, invoke SAF.
S0 DECLINED - S0
MODEM ERROR
Modem error This can represent an error with an external modem, or if the
terminal is set to fallback to internal modem and no phone
line has been plugged in. Check communications link on
base and wall plug. Ensure cables are properly connected.
S2 DECLINED – S2
NO ANSWER
No answer Contact the CommBank Merchant Helpdesk.
S8 DECLINED – S8
NO EFT SERVER
Link not setup on
EFT Server
Contact the CommBank Merchant Helpdesk.
57 DECLINED – 57
TRAN NOT
ALLOWED
Transaction not
permied to
cardholder
Advise the cardholder to contact their card issuer for
specific details. Ask the Customer for another form of
payment (e.g. dierent card).
Training Mode instructions
1. User enables training mode on the POS and initiates a purchase transaction
Note: Only financial transactions can be performed whilst in training mode. Training mode can also only be
enabled when the terminal is in a ready state and when there are no reversal or advices pending.
2. Card is swiped, tapped or inserted
3. Wait for processing Training Mode to be completed
4. Cardholder selects their account type (if applicable)
5. Wait for transaction to be processed. A delay of 2 seconds is added at this stage to simulate the bank response.
6. The final response is displayed based on the cents received in the total amount of the POS request. For example:
APPROVED would appear when 00 is passed in the cents field. SIGNATURE REQUIRED would appear when 08
is passed in the cents field.
Note: All transactions processed in training mode will have the following printed on the receipt in place of the
Merchant Name and Address:
****TRAINING ONLY ****
NOT A VALID TRANSACTION

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Support
For support, please call the dedicated CommBank merchant helpdesk on 1800 022 966, 24 hours a day, 7 days a week.
When calling the Helpdesk, please make sure you have the following information ready.
• Terminal ID (located at the top of your merchant receipt)
• Trading name
• Trading address
• Trading phone number
For authorisations on all over floor limit manual debit card transactions, please call 1800 813 700.
For authorisations on all over floor limit manual credit card transactions, please call 13 26 36.
For stationery orders please visit hps://eposstationery.evolveshop.com.au or call 1800 230 177.
For more information on this terminal and other CommBank merchant services, please visit
commbank.com.au/business/merchant-services