Coast Spas Wellness Spas User manual
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VERSION 01142016
Wellness Spas by Coast Spas Manufacturing Inc.
6315 202 Street, Langley BC Canada
604 514 8111
info@coastspas.com
www.coastspas.com
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TABLE OF CONTENTS
OWNER’S MANUAL 2017
General Information
Page 3
Quick Start Guide
Page 4
Important Safety Instructions Page 5
Preparation and Set-up for Your New Spa Page 6
Electrical Requirements Page 6
Draining & Winterizing Page 6
Filter Maintenance Page 7
Water Quality Maintenance Page 7
Water Clarity Troubleshooting Page 9
Product & Care Guide Page 10
Glossary of Terms Page 11-12
Basic Installation and Configuration Guidelines Page 12
Troubleshooting Guide Page 13-14
Spa Controls Page 15-34
Touchscreen Control Panel Page 15-24
Wellness IV Control Panel Page 25-26
Wellness Color Screen Controls (Non-touch) Page 27-34
Spa Panel Removal Instructions Page 35
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IMPORTANT SAFETY INSTRUCTIONS
READ AND FOLLOW ALL INSTRUCTIONS CAREFULLY
DANGER: Risk of Injury. The suction fittings in this hot tub are sized to
match the specific water flow created by the pump. Should the need
arise to replace the suction fittings or the pump, be sure that the flow
rates are compatible. Never operate the hot tub if the suction fittings are
broken or missing. Never replace a suction fitting with one rated less
than the flow rate marked on the original suction fitting.
DANGER: Risk of Accidental Drowning. Do not allow children to be in or
around the spa without adult supervision. Keep the spa cover on and
locked when not in use. See instructions enclosed with the cover for
locking procedures.
DANGER: Risk of Electrical Shock. The electrical supply for this product
must include a suitably rated switch or circuit breaker to open all un-
grounded supply conductors to comply with section 422-20 of the Na-
tional Electrical Code, ANSI/NFPA 70. The disconnect must be readily
accessible and visible to the hot tub occupant but installed at least 5 feet
(1.5 m) from the hot tub water.
READ, FOLLOW AND SAVE THESE INSTRUCTIONS
a) A green colored terminal or a terminal marked G, Gr, Ground,
Grounding or the symbol * is located inside the supply terminal box or
compartment. To reduce the risk of electric shock, this terminal must
be connected to the grounding means provided in the electric supply
service panel with a continuous copper wire equivalent in size to the
circuit conductors that supply this equipment.
b) At least two lugs marked “Bonding Lugs” are provided on the
external surface or on the inside of the supply terminal box
compartment. To reduce the risk of electric shock, connect the local
common bonding grid in the area of the hot tub to these terminals with
an insulated or bare copper conductor not smaller than No. 6 AWG.
c) All field-installed metal components such as rails, ladders, drains or
other similar hardware within 5 feet (1.5 m) of the hot tub shall be
bonded to the equipment grounding buss with copper conductors not
smaller than No. 6 AWG.
WARNING: To Reduce the Risk of Injury: The water in a hot tub should
never exceed 104 °F (40 °C). Water temperatures between 100 °F (38 °
C) and 104 °F (40 °C) are considered safe for a healthy adult. Lower
water temperatures are recommended for young children and when hot
tub use exceeds 10 minutes. Since excessive water temperatures have
a high potential for causing fetal damage during the early months of
pregnancy, pregnant or possibly pregnant women should limit hot tub
water temperatures to 100 °F (38 °C). If pregnant, please consult your
physician before using a hot tub. Before entering the hot tub, the user
should measure the water temperature with an accurate thermometer
since the tolerance of water temperature regulating devices may vary as
much as +/- 5 °F (2 °C). Persons suffering from obesity or a medical
history of heart disease, low or high blood pressure, circulatory system
problems or diabetes should consult a physician before using a hot tub.
CAUTION: Risk of Hyperthermia: Hyperthermia occurs when the internal
temperature of the body reaches a level several degrees above the
OWNER’S MANUAL 2017
normal body temperature of 98.6 °F (37 °C). The symptoms of hyperther-
mia include drowsiness, lethargy, and an increase in the internal tem-
perature of the body. Prolonged immersion in hot water may induce hy-
perthermia. A description of the causes, symptoms, and effects of hyper-
thermia are as follows:
Unawareness of impending hazard;
Failure to perceive heat;
Failure to recognize the need to exit hot tub;
Physical inability to exit hot tub;
Fetal damage in pregnant women; and
Unconsciousness and danger of drowning.
WARNING: Children should not use hot tubs without adult supervision.
WARNING: Do not use hot tubs unless all suction guards are installed to
prevent body and hair entrapment.
WARNING: People with infectious diseases should not use a hot tub.
WARNING: To avoid injury, exercise care when entering or exiting the
hot tub.
WARNING: Do not use drugs or alcohol before or during the use of a hot
tub to avoid unconsciousness and possible drowning. The use of alcohol
or drugs can greatly increase the risk of fatal hyperthermia in hot tubs.
WARNING: Pregnant or possibly pregnant women should consult a phy-
sician before using a hot tub.
WARNING: Water temperature in excess of 38 °C (100 °F) may be injuri-
ous to your health. Before entering the hot tub, measure the water tem-
perature with an accurate thermometer.
WARNING: Do not use a hot tub immediately following strenuous exer-
cise.
WARNING: Prolonged immersion in a hot tub may be injurious to your
health.
WARNING: Do not permit electric appliances (such as lights, telephone,
radio, television, etc.) within 5 feet (1.5m) of this hot tub unless such
appliances are built-in by the manufacturer.
WARNING: People using medication and/or having an adverse medical
history should consult a physician before using a spa or hot tub.
CAUTION: Observe a reasonable time limit when using the hot tub. Long
exposures at higher temperatures can cause high body temperature.
Symptoms may include dizziness, nausea, fainting, drowsiness, and
reduced awareness. These effects could possibly result in drowning.
CAUTION: Enter and exit the hot tub slowly. Wet surfaces can be very
slippery.
CAUTION: Proper chemical maintenance of hot tub water is necessary
to maintain safe water and prevent possible damage to hot tub compo-
nents. Maintain water chemistry in accordance with manufacturer’s in-
structions.
CAUTION: Use the straps and clip tie downs to secure the cover when
not in use. This will help to discourage unsupervised children from enter-
ing the hot tub and keep the hot tub cover secure in high-wind conditions.
There is no representation that the cover, clip tie-downs, or actual locks
will prevent access to the hot tub.
CAUTION: For exercise, the water should not exceed 90 °F (32 °C).
CAUTION: When using this electrical equipment, basic safety precau-
tions should always be followed.
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PREPARATION AND SET-UP FOR YOUR NEW SPA
LOCATION FOR YOUR NEW SPA:
You want to keep in mind how you intend to use the spa and plan the location
accordingly.
How close is the spa from the exit or entrance to your house? (consider the
cold weather)
Is the path to your spa clean of debris, sand, grass? (so as not to track into the
spa)
Is there protection from wind, inclement weather?
Can neighbors or passersby see the spa?
NOTE: Allow for service access: Many spa owners enjoy placing their
spa in a decorative enclosure or a deck. Keep in mind that you need to
have access to the equipment for maintenance and the spa should be
able to be moved or lifted without destroying the special enclosure or its
surroundings. You should discuss this with your dealer when designing
the location. Extension cords are not to be used in conjunction with the
operations of the spa. Low voltage damage could result and this is not
covered by warranty. NOTE: All components must be 120V; No 240V
components allowable.
240VAC: Depending on the model of spa, it will require either a 40 Amp,
50 Amp, or 60 Amp dedicated circuit breaker, GFCI, with the proper wire
size based on the length of the run. The electrical circuit must be in-
stalled by a certified electrician and approved by a local building or elec-
trical inspector.
ELECTRICAL REQUIREMENTS
All self contained spas use 120VAC or 240VAC electrical spa packs..
These instructions describe the only acceptable electrical wiring proce-
dures. Spas wired in any other way will void your warranty and may
result in serious injury. All installations should be completed by a certi-
fied electrician. Failure to comply with state and local codes may result
in fire or personal injury and will be the sole responsibility of the spa
owner.
120VAC: This requires an isolated 20 Amp circuit breaker. This needs to
be an isolated circuit with no other appliances or lights on this circuit at
any time. Extension cords are not to be used in conjunction with the
operations of the spa. Low voltage damage could result and this is not
covered by warranty. NOTE: All components must be 120V; No 240V
components allowable.
240VAC: Depending on the model of spa, it will require either a 40 Amp,
50 Amp, or 60 Amp dedicated circuit breaker, GFCI, with the proper wire
size based on the length of the run. The electrical circuit must be in-
stalled by a certified electrician and approved by a local building or elec-
trical inspector.
OWNER’S MANUAL 2017
SURFACE AND PAD REQUIREMENTS
Your new portable spa must be placed on a firm, flat and level surface,
so the spa weight is supported uniformly. We recommend no less than a
3” (93 mm) thick concrete slab. Wood decking or balconies must be con-
structed to support 150 pounds per square foot (730 kg/m²). Refer to
local and current building codes in your area. Consult an engineer
for live loads in your area. Should your new spa need to go through a
gate, the opening should be a minimum of 48 inches and up to 8.5’ over-
head clearance depending on the size of the unit.
NOTE: Damage caused by alternate decking methods may avoid the spa
warranty. Contact your local dealer if you have any questions regarding
spa location or placement.
DRAINING AND WINTERIZING
DRAINING YOUR SPA
After a period of 3-4 months, detergent residues from bathing suits and
soap film will build up in your spa water. Once this happens, your spa
water will appear cloudy and should probably be replaced.
Turn power OFF at the breaker.
Locate the drain valve (usually in the equipment area).
Remove the safety cap and attach garden hose.
Drain water to a convenient area. (Spa water may harm grass or plants if sani-
tizer levels are high.)
When water begins to flow out of the hose, open the air relief valve located on
filter lid (Hydro-Cyclonic Filtration) or Air Bleeder Valve (Skim Filtration)
Your spa will drain except for a small portion left in the foot well. This can be
removed with a sponge and pail.
Once empty, clean as required.
To finish, remove garden hose and attach safety cap.
IMPORTANT (Cascade Series Only): There will be an additional drain
valve. This is connected directly to the tank reservoir and you will see the
water level go down on the sight tube in the equipment area.
WINTERIZING YOUR SPA
In many areas of the world the temperature may drop below 32°F
(0°C). We recommend the spa is always filled with water and running at
normal spa temperatures. By doing this you will minimize the risk of
freezing within your spa. If it is necessary to leave your spa unattended
for long periods of time during cold weather conditions, you should drain
your spa to avoid accidental freezing caused by power outages.
Your local dealer can perform the following winterizing procedures, if you
are not completely comfortable with them.
Ensure that you have fully drained the spa (Refer to the DRAINING YOUR SPA
section)
After draining, your spa may still have water remaining in the equipment and
plumbing fittings. Disconnect the hand-tightened union fittings going to and from
the jet pumps. Be careful not to lose the o-rings between the unions and pump
housing.
Leave drain valve in the open position and safety cap off .
To completely drain the plumbing lines, a wet/dry shop vacuum can be used to
draw out any remaining water. Place the vacuum hose over the jet fittings in the
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spa as well as the plumbing lines in the equipment area. You should also dis-
connect the plug on the crystal clear inspection tube (if installed)
Remove the filter cartridge and store in a warm, dry area.
Clean the spa shell and place spa cover on spa. Be sure to lock the cover in
place in case of high winds or rain.
WARNING: The instructions above should be followed accordingly when
winterizing your spa however they are guidelines and potential freeze
damage may still occur. All freeze damage is the sole responsibility of
the spa owner and will not be covered by the warranty should it occur.
EMERGENCY SITUATIONS: To eliminate freezing in the event of
equipment failure, use a 100-watt light bulb or small heater via extension
cord and place it in the equipment area, keeping it away from plumbing
lines. This will help for a short period of time until proper service can be
rendered.
FILTER MAINTENANCE
The spa filter is one of the most important maintenance items of a hot
tub. The filter is there to remove debris from the water and needs to be
cleaned on a regular basis. Failure to do so may result in poor perform-
ance, poor water clarity and could prevent the spa from heating. Filtra-
tion starts as soon as flow is steady through the filter. As the filter car-
tridge removes the debris from the spa water, the accumulated debris
causes flow resistance.
CLEANING AND REPLACING FILTER CARTRIDGE
Your spa filter has been designed for quick and easy maintenance. The
filter cartridge should be rinsed by hose once a week and cleaned with a
cartridge cleaner once a month. A second filter cartridge is recom-
mended and will speed up this process. This can be purchased from
your local dealer.
TOP LOAD FILTERS
Turn power OFF at the breaker.
Loosen air relief valve, then remove retainer
ring.
Pull filter lid straight up to remove.
Do not twist or pull the filter lid up on an
angle. This could cause damage to the filter
canister, especially in freezing conditions.
Remove filter cartridge and clean with a
garden hose and a high-pressure nozzle.
Periodically you may need to soak your filter in a “cartridge filter cleaner” to
remove excess minerals and/or oils.
Rinse filter thoroughly before installing. Clean o-ring on filter lid and apply a
light film of silicone lubricant to the o-ring. Do not use a petroleum-based lubri-
cant as it could damage the o-ring. Consult your dealer to purchase suitable
lubricant.
Place clean Cartridge in filter canister.
Replace filter lid and re-tighten retaining ring (finger tight only)
OWNER’S MANUAL 2017
NOTE: Make sure the o-ring is on the air relief valve, and is finger tight
prior to starting the pump. This o-ring should periodically be lubricated
with a silicone lubricant.
There is a 3/8” clear line coming from the filter area and this goes to the bottom
corner of the spa. This drains all the water from around the filter canister.
This is a good time to check the skimmer basket. Bring skimmer door (weir)
forward and unscrew basket. Clean out debris and reinstall.
Look for these specialized cleaning attachments at your local dealership.
WATER QUALITY MAINTENANCE
Maintaining the quality of the water within the specified limits will serve to
enhance your enjoyment and prolong the life of the hot tub’s equipment.
It is a fairly simple task, but it requires regular attention because the wa-
ter chemistry involved is a balance of several factors. There is no simple
formula, and there is no avoiding it. An indifferent approach to water
maintenance will result in poor and potentially harmful conditions for
soaking and even damage to your hot tub investment. The most impor-
tant thing to keep in mind is that preventing poor water chemistry is much
easier than correcting poor water chemistry. For specific guidance on
maintaining water quality, consult your Authorized Dealer who can rec-
ommend appropriate chemical products for sanitizing and maintaining
your hot tub.
MAINTAIN HEALTHY SPA WATER
Important! When maintaining your hot tub’s water chemistry, ensure that
your cover is removed during any aggressive treatments to allow for
dissipation into the air. Take care to remove the cover slowly and let
chemicals deplete if you are uncertain if your water is properly balanced.
Always maintain your hot tub’s water chemistry within the following
parameters:
pH: pH is a measure of relative acidity or alkalinity of water and is meas-
ured on a scale of 0 to 14. The midpoint of 7 is said to be neutral, above
which is alkaline and below which is acidic. In hot tub water, it is very
important to maintain a slightly alkaline condition of 7.2 to 7.8. Problems
become proportionately severe the further outside of this range the water
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gets. A low pH will be corrosive to metals in the hot tub equipment. A
high pH will cause minerals to deposit on the interior surface (scaling). In
addition, the ability of the sanitation agents to keep the hot tub clean is
severely affected as the pH moves beyond the ideal range. That is why
almost all hot tub water test kits contain a measure for pH as well as
sanitizer.
Sanitizer (Chlorine or Bromine): To destroy bacteria and organic com-
pounds in the hot tub water by breaking them down into non-harmful
levels which get filtered out. A sanitizer must be used regularly, either
chlorine or bromine. Sanitizing your spa water is the most important spa
maintenance you can do for yourself.
Total Alkalinity: This refers to the ability of the hot tub water to resist
changes in pH. Controlling alkalinity can help keep your pH in the appro-
priate range thereby lessening the need for pH balancing. If the TA is
too low the pH level will fluctuate rapidly from high to low. If the TA is too
high the pH will tend to be too high and will be very difficult to bring back
down.
Calcium Hardness: This is a measurement of dissolved calcium in the
water. Calcium will help control the corrosive nature of the spa’s
water.
WARNING: Never store chemicals inside the equipment area of your
spa.
IMPORTANT: Do not use Hydrogen Peroxide based sanitizers in your
spa. When using Chlorine or Bromine tablets you must use a floating
dispenser. These chemicals can have an extremely
corrosive effect on certain materials in the spa. Damage caused by use
of these chemicals, or improper use of any chemicals, is not covered
under the spa’s warranty.
OTHER ADDITIVES: Many other additives are available for your spa.
Some are necessary to compensate for out-of-balance water, some aid
in cosmetic water treatment and others simply alter the feel or smell of
the water. Your Authorized Dealer can advise you on the use of these
additives.
OWNER’S MANUAL 2017
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PROBLEM PROBABLE CAUSE POTENTIAL SOLUTIONS
Water Odor Improper sanitization
Excessive organics in water
pH is too low
Add sanitizer
Shock spa with sanitizer
Adjust pH
Chlorine Odor Chloramines are too high
pH is too low
Shock spa with sanitizer
Adjust pH
Musty Odor Bacteria or Algae growth Shock spa with sanitizer
Drain and refill spa water
Scale Total alkalinity is too high
pH is too high
High calcium content in water
Adjust total alkalinity
Adjust pH
Use stain and scale product
Stains Total alkalinity is too low
pH is too low
High metal content in water
Adjust alkalinity
Adjust pH
Use stain and scale product
Cloudy Water Poor filtration
pH is too high
Hardness is too high
Total alkalinity is too high
Suspended particles
Clean filter cartridge
Adjust pH
Adjust hardness
Adjust total alkalinity
Drain and refill spa water
Algae Growth pH is too high
Sanitizer is too low
Adjust pH
Shock spa with sanitizer
Adjust sanitizer level
Eye Irritation pH is too low
Sanitizer is too low
Adjust pH
Shock spa with sanitizer
Adjust sanitizer level
Skin Rash/Irritation Free chlorine level too high
Unsanitary water
Adjust chlorine level
Shock spa with sanitizer
Adjust sanitizer level
WATER CLARITY TROUBLESHOOTING
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PRODUCT & CARE GUIDE
Your Authorized Dealer carries a wide variety of care and maintenance
products. For more information please contact your Dealer.
REQUIRED FILTER MAINTENANCE
Your new hot tub is equipped with a filter cartridge. To ensure maximum
water quality at all times, you should replace the filter cartridge every six
months, or earlier as necessary. The filter cartridge is designed to be
thrown away! Attempts to re-use the filter cartridge may result in the re-
release of unwanted particles back into the hot tub.
PLEATCO DUAL CORE FILTERS
Your hot tub/spa comes with a premium filter. Most come with equipped
with a Pleatco DualCore Filter, which does a better job of cleaning your
spa water than any other filter cartridge. The DualCore filter has two
layers of filtration media, the outer layer and the inner layer. Both are
engineered to remove different particles from your water.
The outer core is similar to a traditional filter which traps larger debris,
while the inner core filters the water for particles down to 3 microns in
size. The inner core is easily removed and both filter media can be
cleaned.
Keeping your spa water clean and refreshing is extremely important for
your enjoyment of your hot tub. Our hot tubs come with only the best
filters available in order to ensure your satisfaction.
REQUIRED WATER REPLACEMENT
You should replace the hot tub’s water every 3-6 months. The frequency
will depend on a number of variables including frequency of use, number
of bathers and attention paid to the water quality maintenance. You will
know it is time for a change when you can no longer get the normal feel
or sparkle to the water, even though the key water balance measure-
ments are all within the recommended ranges.
HEADREST / PILLOW CARE
The pillows can be removed for easy cleaning and maintenance. All
pillows have plugs within the pillow itself. To remove the pillow, grab the
bottom edge firmly and pull outward. This will allow the pillows to pop-
out from the receptacle in the spa shell. To reinstall the pillow you will
align the pillow plug with the receptacle. Press/hit the front side of the
pillow firmly, which will insert the plug back into the receptacle.
Proper water chemistry must be maintained. Your hot tub pillows are
easily and quickly damaged when exposed to unbalanced spa water. If
you suspect that your chemicals may be unbalanced, remove your pillows
immediately until the water has been restored to suggested conditions.
Do not sit on the pillows
OWNER’S MANUAL 2017
Do not pull on the pillows
Pillows should be cleaned using a soft cloth and mild soap, then wiped with a
conditioner. We recommend that pillows be washed each time you drain you
spa.
HOT TUB INTERIOR
Your hot tub has a fiberglass reinforced acrylic shell. Generally dirt and
stains will not adhere to the surface. To properly clean the surface, we
recommend wiping it with a soft damp cloth (or sponge) using household
soap or liquid detergent and rinsing thoroughly with fresh water. Stubborn
dirt or stains may be removed by using Spic & Span adequately dis-
solved in water. Contact your dealer and inquire about maintenance
packages.
DO NOT use any cleaning products containing abrasives or solvents,
since these could damage the surface. Harsh chemicals should never be
used on acrylic surfaces. Damage to the shell due to the use of harsh
chemicals is not covered under the warranty.
DO NOT leave your hot tub drained and in direct sunlight for extended
periods of time. Extreme heat could cause damage to the acrylic surface
and may induce an effect known as “crazing”.
STAINLESS STEEL CONTROLS AND COMPONENTS ABOVE THE
WATER LINE
To preserve the stainless steel finish of the controls and components
above the water line, we recommend they be wiped with a dry soft cloth
after each use of your hot tub. In addition, off-gas your tub by removing
the cover for approximately 30 minutes multiple times per week (if not in
use) and after every shock treatment.
CABINET CARE
Never spray cabinets with a high-pressure garden hose or pressure
washer for any reason. This action may induce an electrical short in the
hot tub’s electrical equipment.
CEDAR CABINET
Our cedar cabinets are made from top quality Western Cedar and manu-
factured and stained at our factory. With proper care and maintenance,
your cedar cabinet should maintain its beauty for many years. Manufac-
turer recommends touch-up or re-staining of the cabinet every three to
four years depending on your environment. Contact your Dealer for re-
staining procedures.
VINYL CABINET
Vinyl cabinets are made of a rigid polymer that combines the durability of
plastic with the beauty of real wood. This cabinet is manufactured so that
it won’t crack, peel, blister or delaminate even after prolonged exposure
to the elements. We recommend wiping the cabinet with a soft damp
cloth (or sponge) using household soap or liquid detergent and rinsing
with fresh water thoroughly. DO NOT use abrasive cleansers or material
as this may damage the surface.
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SLATE CABINETS
Optional Slate cabinets are custom-built and painted in our factory. We
recommend lightly brushing the cabinet with a SOFT bristle brush to
remove any dirt or stains. For more information on the care of your Slate
cabinet, please contact your Local Dealer.
COVER CARE
A well cared for spa cover is a thing of beauty in its own right. Be sure to
clean and condition your cover at least once a month –more often if
needed. Your cover needs to be cleaned and conditioned because vinyl
can be dry and become brittle, spoiling your spa’s appearance. Dry,
brittle vinyl can also tear at the seams and stress points. Quality materi-
als, internal sewn reinforcing and careful workmanship can only go so
far against the ravages of Mother Nature. See the specific Warranty card
enclosed with your cover for further details.
When you shock your spa you need to remove the cover for a minimum of 30
minutes to ensure that the chemical gas off can escape from the spa.
You are required to keep the spa covered at all time when not in use to protect
the shell from harmful UV rays.
A covered spa will use less electricity when maintaining the desired water
temperature
See the manual that comes with the cover for proper mounting of the cover
locks
The cover should remain locked at all times to prevent unauthorized entry into
the spa and potential drowning.
Do not Sit, Stand or Lie on your cover. Nor should you place any heavy object
on top of the cover as this may damage the structure.
VERY IMPORTANT: We recommend a vinyl conditioner for your spa
cover. Your local dealer carries a wide variety of care and maintenance
products. Choose a pleasant day each month to remove your cover from
the spa and lay it on a flat surface accessible by garden hose. Douse
the cover with a healthy amount of water from the hose or a bucket to
rinse away loose dirt or debris. Using a soft bristle brush and a mild
solution of dishwashing liquid (about one teaspoon of detergent to two
gallons of water), and with a gentle circular motion, scrub the cover
clean. Be careful not to let any areas of the cover dry before they’re
thoroughly rinsed. Now apply the vinyl conditioner as directed on the
container. Massage the conditioner into the cover in a gentle but firm
manner. Before replacing the cover on your spa, wipe and rinse any dirt
from the bottom of the cover. When you are ready, put the cover on the
spa.
NOTE: To remove tree sap, use lighter fluid (not charcoal lighter but the
fluid used in cigarette lighters). Use sparingly, then immediately apply
conditioner to that area.
GLOSSARY OF TERMS
AIR CONTROL VALVE: Mounted generally on the lip of the spa, it in-
duces warm air from the equipment enclosure into the jet stream through
venturi action.
WATER DIVERTER VALVE: The large diverter is used to divert water to
various seats in the spa.
OWNER’S MANUAL 2017
ON/OFF DIVERTER VALVE: The smaller diverter is used to control
water flow and to turn on/off the neck jets and/or waterfalls.
FILTER AIR RELIEF VALVE: Located on top of dome filter lid. Used to
release air from the filter.
SKIMMER BLEEDER VALVE: Located in the skimmer area, needs to be
loosened while filling the spa. This will help eliminate air from being
trapped in the spa equipment.
OZONATOR: Available as an option. The ozonator produces natural
ozone through the Corona Discharge process. Continuous use of an
ozonator can dramatically reduce sanitizer consumption.
CONTROL BOX (Pack): Basically the “heart” of the spa. Power is distrib-
uted to any/all functions of the spa: pumps, ozonator, LED lighting,
heater element, etc.
CONTROL PANEL: Mounted on the top lip of the spa and controls the
functions of the spa.
DRAIN VALVE: Used in draining of the spa. Normally located in the
equipment area.
EQUIPMENT ENCLOSURE: An enclosure that houses the control box,
pump(s) and other electrical components.
FILTER: The filter cleans the spa by passing water through a filter car-
tridge where debris and impurities are removed. Top load filter means the
filter cartridge is accessible through the top of the spa. Front access
skimmer means cartridge is accessed through door of skimmer.
FLOOR DRAIN: The floor drain is covered by a grate-type cover and is
utilized when draining the spa. It also acts as the return for the ozonator.
You will see bubbles emitted from this drain, which is the result of water
mixing with the ozone output.
GATE VALVES: Red with a grey handle is located at the inlet and outlet
of the pumping system. Used while servicing the spa equipment, the
valves open or close the water flow to the equipment. To remain open for
normal use, turn fully counterclockwise.
KNIFE VALVES: A white “T”-handled valve, same functions as Gate
valve (see above), except to open them you pull up on handle.
HEATER: The electronically controlled heater raises the temperature of
the spa to the desired setting.
LEDs: LEDs and their special lenses can be used to achieve the desired
mood lighting in the spa and spa jets.
SKIMMER: This is the rectangular outlet at the water level. The skimmer
removes surface debris to the filter. The water level in the spa should be
kept ½ to ¾ up on the skimmer for optimum operation.
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SUCTION FITTING: During operation of the equipment, the suction
works in conjunction with the skimmer to draw water from the bottom of
the spa through the filter, keeping the spa sparkling clean.
NECK JET: Direction-controllable jet for soothing neck massage.
ADJUSTABLE CLUSTER JET: Our adjustable, high-intensity hydro-
therapy jet.
DIRECTIONAL JET: Provides a straight flow for a therapeutic massage
ROTATIONAL JET: Provides a Uni-directional circular therapeutic mas-
sage.
MASSAGE JET: Delivers massage in staccato bursts over a narrow,
focused area.
VOLCANO/WHIRLPOOL JET: high-output jet designed for foot and leg
massage.
LAMINAR FLOW WATER FEATURE: A thin stream of water that arcs
from the spa lip.
BASIC INSTALLATION AND CONFIGURATION GUIDE-
LINES
Warning! Qualified Technician Required for Service and Installa-
tion
Use minimum 6AWG copper conductors only. Torque field connections
between 21 and 23 in lbs. Readily accessible disconnecting means to be
provided at time of installation. Permanently connected power supply.
Connect only to a circuit protected by a Class A Ground Fault Circuit
Interrupter (GFCI) or Residual Current Device (RCD) mounted at least
5’ (1.52M) from the inside walls of the spa/hot tub and in line of sight
from the equipment compartment.
CSA ENCLOSURE: TYPE 2
Refer to Wiring Diagram inside the cover of the control enclosure.
Refer to Installation and Safety Instructions provided by the spa
manufacturer.
Warning: People with infectious diseases should not use a spa or hot
tub.
Warning: To avoid injury, exercise care when entering or exiting the
spa or hot tub.
Warning: Do not use a spa or hot tub immediately following strenuous
exercise.
Warning: Prolonged immersion in a spa or hot tub may be injurious to
your health.
Warning: Maintain water chemistry in accordance with the Manufac-
turers instructions.
Warning: The equipment and controls shall be located no less than
1.5 meters horizontally from the spa or hot tub.
WARNING! GFCI OR RCD PROTECTION.
OWNER’S MANUAL 2017
The Owner should test and reset the GFCI or RCD on a regular basis to
verify its function.
WARNING! SHOCK HAZARD! NO USER SERVICEABLE PARTS.
Do not attempt service of this control system. Contact your dealer or
service organization for assistance. Follow all owner’s manual power
connection instructions. Installation must be performed by a licensed
electrician and all grounding connections must be properly installed.
• Disconnect the electric power before servicing. Keep access door
closed.
CSA COMPLIANCE
Caution:
Test the ground fault circuit interrupter before each use of the spa.
Read the instruction manual.
Adequate drainage must be provided if the equipment is to be installed in a pit.
For use only within an enclosure rated CSA Enclosure 3.
Connect only to a circuit protected by a Class A ground fault circuit interrupter or
residual current device.
To ensure continued protection against shock hazard, use only identical re-
placement parts when servicing.
Install a suitably rated suction guard to match the maximum flow rate marked.
Warning:
Water temperature in excess of 38°C may be injurious to your health.
Disconnect the electrical power before servicing.
13
OWNER’S MANUAL 2017
SYMPTOM PROBABLE CAUSE RECOMMENDED ACTION
Noisy/Loud motor Air trapped in the pump
Low water level
Worn pump seal
Defective pump
Open bleed valve in the skimmer
Add water to the spa
Contact your Dealer
Contact your Dealer
Pumps power down on their own Set temperature has been reached
Filtration cycle has ended
Automatic time out
Overheat safety protection
No problem
No problem
Pumps are set to run for a predetermined time while the
spa is in use (15-20 Mins)
The pumps have a thermal overload which will prevent
them from running for extended periods of time. Wait
until pumps have cooled down (1+ hrs). If problem per-
sists, contact your Dealer.
Pump running constantly, will not
turn off
Filter cycle set to 24 hours
Problem with the circuit board
Turn off 24 hour filtration
Turn power off at GFCI and contact your Dealer
Pump will not turn on GFCI tripped
Motor has overheated
Not plugged in
Damaged plug
Seized motor
Blown fuse
Motor vent is blocked
Reset the GFCI
Let cool for 1+ hour
Plug in to the board
Contact your Dealer
Contact your Dealer
Check fuse or contact your Dealer
Clear debris from the vent
SYMPTOM PROBABLE CAUSE RECOMMENDED ACTION
Spa does not work Power is turned off Reset GFCI
No display on the control panel Power is turned off
Defective topside control
Reset GFCI
Contact your Dealer
Letters on the control panel An error has been found Refer to the Reference Card for your control panel to
verify the error. Contact your Dealer for service
SPA SYSTEM
PUMP PROBLEMS
TROUBLESHOOTING GUIDE
14
OWNER’S MANUAL 2017
LIGHTING ISSUES PROBABLE CAUSE RECOMMENDED ACTION
Standard light will not come on Bulb has burnt out Replace the light bulb
LED lighting not in sync Burnt out bulb/connection Contact your dealer
LED lighting won’t come on Incorrect settings Contact your dealer
HEAT PROBLEMS PROBABLE CAUSE RECOMMENDED ACTION
Water will not heat Error message on control panel
Spa is in a different Heat Mode
Water level is too low
Poor water flow
Closed valves
Pump 1 is not running
Refer to the Reference Card for your control panel to
verify the error
Set spa to “Standard Mode”
Add water to the spa
Clean filter & check valves
Open all valves
Contact your dealer
Water is too hot Incorrect reading
Filter cycle duration is too long
Pump speeds reversed
Verify temperature with thermometer
Reduce duration of the filter cycle
Contact your dealer
Water will not maintain heat Cover is off for extended periods of time in cold
weather / cold wind.
Hot tub is wired for 110V and jets are on.
Put cover back onto hot tub and allow for heat to
regenerate. Call your dealer if temperature does not
increase.
Hot tubs wired for 110V only have enough power to
heat or operate pumps. Turn off jets to power
heater.
PUMPS WILL NOT PRIME PROBABLE CAUSE RECOMMENDED ACTION
Pump on but no water flow Air trapped in pump
No water in the pump
Closed valves
Loosen bleed valve in skimmer
Check the fill level in the spa
Open all valves
HYDROTHERAPY JETS PROBABLE CAUSE RECOMMENDED ACTION
Little to no water flowing from jets Jets turned off
Pump not primed
Valves are closed
Diverter set to a different seat
Dirty filter
Open jet by turning the face counter clockwise
Reset breaker to allow for the spa to prime the
pump. Open bleed valve in the skimmer area
Open valves
Switch diverter
Remove and clean filter cartridge
PLUMBING SYSTEM PROBABLE CAUSE RECOMMENDED ACTION
Water around base of spa Loose connections
Leak from internal fitting
Hand tighten all quick disconnects and fittings.
Check gaskets and o-rings
Contact your dealer
15
TOUCHSCREEN SPA CONTROLS
THE MAIN SCREEN - SPA STATUS
Important information about spa operation can be seen on the Main
Screen. Most features, including Set Temperature adjustment, can be
accessed from this screen. The actual water temperature and Set Tem-
perature can be seen, and the Set Temperature can be adjusted. Time-
of-Day, Ozone and Filter status is available, along with other messages
and alerts. The selected Temperature Range is indicated in the upper
right corner. The Jets Icon in the center will spin if any pump is running
and changes color when the heater is on. A Lock icon is visible if the
panel or settings are locked. The Menu choices on the right can be se-
lected and the screen will change to show more detailed controls or
programming functions.
NAVIGATION
Navigating the entire menu structure is done by touching the screen.
When a text item is shown in white on the main screen, it is selectable.
The menu selections on the right side of the screen can be selected.
Select one of these to enter a different screen with additional controls.
Most menu screens time out and revert to the main screen after 30 sec-
onds of no activity.
OWNER’S MANUAL 2017
The only item that can be changed on the left side of the Main Screen is
the Set Temperature. Touch either the set temperature line or the water
temperature to go to the Set Temperature screen.
MESSAGES
At the bottom of the screen, messages may appear at various times.
Some of these messages must be dismissed by the user.
THE SET TEMPERATURE SCREEN
SET TEMPERATURE
Press Inc or Dec to modify the Set Temperature. The Set Temperature
changes immediately. Press Back to return to the Main Screen. If you
need to switch between high range and low range you need to go to the
Settings Screen.
PRESS-AND-HOLD
If the Up or Down button is pressed and held, the temperature will con-
tinue to change until the button is released, or the Temperature Range
limits are reached.
THE SPA SCREEN
ALL EQUIPMENT ACCESS
The Spa Screen shows all available equipment to control, as well as
other features, like Invert. The display shows icons that are related to the
equipment installed on a particular spa model, so this screen may
change depending on the installation. The icon buttons are used to select
and control individual devices. Some devices, like pumps, may have
more than one ON state, so the icon will change to reflect the state that
16
the equipment is in. Below are some examples of 2-speed Pump indica-
tors.
If the Spa has a Circ Pump, a Circ Pump Icon will appear to indicate its
activity, but outside of Priming Mode, the Circ Pump cannot be con-
trolled directly.
NOTE: The icon for the pump that is associated with the heater (Circ or
P1 Low) will have a red glow in the center when the heater is running.
COMMON BUTTONS
EXITING SCREENS
When you see both of these buttons, whether they are labeled or not,
they always mean Save and Cancel. They appear on most editing
screens once you have changed the value on that screen.
If the screen times out due to no activity it will act like Cancel. When you
see only this button, whether it is labeled or not, it means Back or Exit. It
appears on editing screens before you have changed any value, as well
as on all other screens.
OWNER’S MANUAL 2017
PAGE UP/DOWN
If an Up or Down button is shown and pressed when in a Menu List, the
list can be scrolled a page at a time. The scroll bar on the right side of the
screen indicates the relative position of the page.
VALUES INCREMENT/DECREMENT
If an Up or Down button is shown and pressed when on an editing page,
and a value has been selected (highlighted), the value can be incre-
mented by pressing the up arrow or decremented by pressing the down
arrow.
17
THE SETTINGS SCREEN
PROGRAMMING, ETC.
The Settings Screen is where all programming and other spa behaviors
are controlled. This screen has several features that can be acted on
directly. These features may include Temp Range, Heat Mode, Hold,
and Invert Panel. When one of these items is selected, it will toggle be-
tween two settings. All other menu items (with an arrow pointing to the
right) go to another level in the menu.
DUAL TEMPERATURE RANGES (HIGH VS. LOW)
This system incorporates two temperature range settings with
independent set temperatures. The specific range can be selected on
the Settings screen and is visible on the Main Screen in the upper right
corner of the display. These ranges can be used for various reasons,
with a common use being a “ready to use” setting vs. a “vacation” set-
ting. Each range maintains its own set temperature as programmed by
the user. This way, when a range is chosen, the spa will heat to the set
temperature associated with that range.
High Range can be set between 80°F and 104°F.
Low Range can be set between 50°F and 99°F.
More specific Temp Ranges may be determined by the
Manufacturer. Freeze Protection is active in either range.
HEAT MODE –READY VS. REST
In order for the spa to heat, a pump needs to circulate water through the
heater. The pump that performs this function is known as the “heater
pump.” The heater pump can be either a 2-speed pump (Pump 1) or a
circulation pump. If the heater pump is a 2-Speed Pump 1, Ready Mode
will circulate water every 1/2 hour, using Pump 1 Low, in order to main-
tain a constant water temperature, heat as needed, and refresh the tem-
perature display. This is known as “polling.” Rest Mode will only allow
heating during programmed filter cycles. Since polling does not occur,
the temperature display may not show a current temperature until the
heater pump has been running for a minute or two. When the heater
pump has come on automatically (for example for heating) you can
switch between low speed and high speed but you cannot turn the
heater pump off.
OWNER’S MANUAL 2017
CIRCULATION MODE
If the spa is configured for 24HR circulation, the heater pump generally
runs continuously. Since the heater pump is always running, the spa will
maintain set temperature and heat as needed in Ready Mode, without
polling. In Rest Mode, the spa will only heat to set temperature during
programmed filter times, even though the water is being filtered con-
stantly when in 24HR circulation mode.
READY-IN-REST MODE
Ready in Rest Mode appears in the display if the spa is in Rest Mode
and the Jets 1 Button is pressed. When the heater pump has come on
automatically (for example for heating) you can switch between low
speed and high speed but you cannot turn the heater pump off. After 1
hour, the System will revert to Rest Mode. This mode can also be reset
by entering the Settings Menu and selecting the Heat Mode line.
FILL IT UP!
PREPARATION AND FILLING
Fill the spa to its correct operating level. Be sure to open all valves and
jets in the plumbing system before filling to allow as much air as possible
to escape from the plumbing and the control system during the filling
process. After turning the power on at the main power panel, the top-side
panel will display a splash screen or startup screen.
PRIMING MODE –M019*
After the initial start-up sequence, the control will enter Priming Mode and
display a Priming Mode screen. Only pump icons appear on the priming
mode screen. During the priming mode, the heater is disabled to allow
the priming process to be completed without the possibility of energizing
the heater under low-flow or no-flow conditions. Nothing comes on auto-
matically, but the pump(s) can be energized by selecting the “Jet” but-
tons. If the spa has a Circ Pump, it can be turned on and off by pressing
the “Circ Pump” button during Priming Mode.
18
PRIMING THE PUMPS
As soon as the Priming Mode screen appears on the panel, select the
“Jets 1” button once to start Pump 1 in low-speed and then again to
switch to high-speed. Also, select the other pumps, to turn them on. The
pumps should be running in high-speed to facilitate priming. If the pumps
have not primed after 2 minutes, and water is not flowing from the jets in
the spa, do not allow the pumps to continue to run. Turn off the pumps
and repeat the process. Note: Turning the power off and back on again
will initiate a new pump priming session. Sometimes momentarily turning
the pump off and on will help it to prime. Do not do this more than 5
times. If the pump(s) will not prime, shut off the power to the spa and call
for service. Important: A pump should not be allowed to run without prim-
ing for more than 2 minutes. Under NO circumstances should a pump be
allowed to run without priming beyond the end of the 4-5 minute priming
mode. Doing so may cause damage to the pump and cause the system
to energize the heater and go into an overheat condition.
EXITING PRIMING MODE
The system will automatically enter the normal heating and filtering at
the end of the priming mode, which lasts 4-5 minutes. You can manually
exit Priming Mode by pressing the “Exit” button on the Priming Mode
Screen. Note that if you do not manually exit the priming mode as de-
scribed above, the priming mode will be automatically terminated after 4
-5 minutes. Be sure that the pump(s) have been primed by this time.
Once the system has exited Priming Mode, the top-side panel will dis-
play the Main Screen, but the display will not show the temperature yet,
as shown below. This is because the system requires approximately 1
minute of water flowing through the heater to determine the water tem-
perature and display it.
SPA BEHAVIOR
PUMPS
On the Spa Screen, select a “Jets” button once to turn the pump on or
off, and to shift between low- and high-speeds if equipped. If left run-
ning, the pump will turn off after a time-out period.
OWNER’S MANUAL 2017
NON-CIRC SYSTEMS
The low-speed of pump 1 runs when the blower or any other pump is on.
If the spa is in Ready Mode, Pump 1 low may also activate for at least 1
minute every 30 minutes to detect the spa temperature (polling) and then
to heat to the set temperature if needed. When the low-speed turns on
automatically, it cannot be deactivated from the panel, however the high
speed may be started.
CIRCULATION PUMP MODES
If the system is equipped with a circ pump, it will be configured to work in
one of three different ways:
1. The circ pump operates continuously (24 hours) with the exception
of turning off for 30 minutes at a time when the water temperature
reaches 3°F (1.5°C) above the set temperature (most likely to happen
in very hot climates).
2. The circ pump stays on continuously, regardless of water
temperature.
3. A programmable circ pump will come on when the system is check-
ing temperature (polling), during filter cycles, during freeze conditions,
or when another pump is on. The specific Circulation Mode that is used
has been determined by the Manufacturer and cannot be changed in
the field. Other device options may be available, like Blower, Light,
Mister, etc.
FILTRATION AND OZONE
On non-circ systems, Pump 1 low and the ozone generator will run dur-
ing filtration. On circ systems, the ozone will generally run with the circ
pump, but can be limited to filtration cycles. The system is factory-
programmed with one filter cycle that will run in the evening (assuming
the time-of-day is properly set) when energy rates are often lower. The
filter time and duration are programmable. A second filter cycle can be
enabled as needed. At the start of each filter cycle, the water devices like
blower, mister device (if these exist) and other pumps will run briefly to
purge the plumbing to maintain good water quality.
FREEZE PROTECTION
If the temperature sensors within the heater detect a low enough tem-
perature, then the water devices automatically activate to provide freeze
protection. The water devices will run either continuously or periodically
depending on conditions. In colder climates, an optional freeze sensor
may be added to protect against freeze conditions that may not be
sensed by the standard sensors. Auxiliary freeze sensor protection acts
similarly except with the temperature thresholds determined by the
switch. See your dealer for details.
CLEAN-UP CYCLE (OPTIONAL)
When a pump or blower is turned on by a button press, a clean-up cycle
begins 30 minutes after the pump or blower is turned off or times out.
The pump and the ozone generator will run for 30 minutes or more, de-
pending on the system. On some systems, you can change this setting.
19
TIME-OF-DAY
BE SURE TO SET THE TIME-OF-DAY
Setting the time-of-day is important for determining filtration times and
other background features. “Set Time” will appear on the display if no
time-of-day is set in the memory. On the Settings Screen, select the
Time-of-Day line. On the Time-of-Day screen, simply select the Hour,
Minutes, and 12/24 Hour segments. Use the Up and Down Buttons to
make changes.
NOTE:
This only applies to some systems: If power is interrupted to the system,
Time-of-Day will be maintained for several days.
ADJUSTING FILTRATION
MAIN FILTRATION
Using the same adjustment as Setting the Time, Filter Cycles are set
using a start time and a duration. Each setting can be adjusted in 15-
minute increments. The panel calculates the end time and displays it
automatically.
FILTER CYCLE 2 - OPTIONAL FILTRATION
Filter Cycle 2 is OFF by default. This displays as “No”. When Filter Cycle
2 is ON it displays as “Yes”. Press “Yes” or “No” to toggle Filter Cycle 2
ON or OFF. When Filter Cycle 2 is ON, it can be adjusted in the same
manner as Filter Cycle 1. It is possible to overlap Filter Cycle 1 and Filter
Cycle 2, which will shorten overall filtration by the overlap amount.
OWNER’S MANUAL 2017
CIRCULATION PUMP MODES
Some spas may be manufactured with Circ Pump settings that allow
programming filtration cycle duration. Some circ Modes are pre-
programmed to operate 24 hours a day and are not programmable. Refer
to the spa manufacturer’s documentation for any Circ Mode details.
PURGE CYCLES
In order to maintain sanitary conditions, as well as protect against freez-
ing, secondary water devices will purge water from their respective
plumbing by running briefly at the beginning of each filter cycle. If the
Filter Cycle 1 duration is set for 24 hours, enabling Filter Cycle 2 will
initiate a purge when Filter Cycle 2 is programmed to begin.
THE MEANING OF FILTER CYCLES
1. The heating pump always runs during the filter cycle*
2. In Rest Mode, heating only occurs during the filter cycle
3. Purges happen at the start of each filter cycle
For example, if your spa is set up for 24/hour circulation except for shut-
ting off when the water temperature is 3˚F/1.3˚C above the set
temperature, that shutoff does not occur during filter cycles.
ADDITIONAL SETTINGS
LIGHT CYCLE OPTION
If Light Cycle does not appear in the Settings Menu, the Light Timer fea-
ture is not enabled by the manufacturer. When available, the Light Timer
is OFF by default. The settings can be edited the same way that Filter
Cycles are edited.
INVERT PANEL
Selecting Invert Panel will flip the display and the buttons so the panel
can be easily operated from inside or outside the hot tub.
20
AUXILIARY PANEL(S)
SPECIFIC BUTTONS FOR SPECIFIC DEVICES
If the spa has an Auxiliary Panel(s) installed, pressing buttons on that
panel will activate the device indicated for that button. These dedicated
buttons will operate just like the Spa Screen buttons and the equipment
will behave in the same manner with each button press.
RESTRICTING OPERATION
The control can be restricted to prevent unwanted use or temperature
adjustments. Locking the Panel prevents the controller from being used,
but all automatic functions are still active. Locking the Settings allows
Jets and other features to be used, but the Set Temperature and other
programmed settings cannot be adjusted. Settings Lock allows access
to a reduced selection of menu items. These include Filter Cycles, In-
vert, Information and Fault Log. They can be seen, but not changed or
edit
UNLOCKING
To unlock either Settings or Panel first select Settings (if it says “On”) or
Panel (if it says “On”), than press in the middle of the screen for at least
5 seconds.
OWNER’S MANUAL 2017
SCENES
WHAT ARE SCENES?
Scenes are stored combinations of equipment states. For example if you
want to have Pump 1 at high speed and Pump 2 at low speed and the
Light ON, you could store that in a Scene and recall this combination at
any time.
STORING A SCENE
Press a Scene number and hold until “Scene stored“ appears at the bot-
tom of the screen to save the current
equipment combination.
RECALLING A SCENE
To recall a Scene simply press a Scene number. Pressing any Scene
line which has not yet been stored will simply turn off all spa devices.
ADDITIONAL SETTINGS
HOLD MODE - M037*
Hold Mode is used to disable the pumps during service functions like
cleaning or replacing the filter. Hold Mode will last for 1 hour unless the
mode is exited manually. If spa service will require more than an hour, it
may be best to simply shut down power to the spa.
DRAIN MODE
Some spas have a special feature that allows Pump 1 to be employed
when draining the water. When available, this feature is a component of
Hold Mode.
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