CognitiveTPG A798II User manual
User Guide
Made under one or more of the following U.S. patents:
4886381, 5579043, 5613787, 5651624, 5713678, 5752779, 5789916,
5800080, 5879090, 5887999, 5975776, 6027266, 6085973, 6089450,
6129465, 6155483, 6404452, 6486902, 6504331, 5749277, 6722754,
6739773, 6784909.
A798II Thermal Receipt Printer
A798II Thermal Receipt Printer: User Guide A798-2UG0001 Rev. A 4/2016 4/2016 A798-2UG0001 Rev. A A798II Thermal Receipt Printer: User Guide
Federal Communications Commission (FCC) Radio Frequency Interference Statement Warning
Changes or modications to this unit not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
Note
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required
to correct the interference at his own expense.
Information to the User
This equipment must be installed and used in strict accordance with the manufacturer’s instructions. However, there is no
guarantee that interference to radio communications will not occur in a particular commercial installation. If this equipment
does cause interference, which can be determined by turning the equipment o and on, the user is encouraged to contact
CognitiveTPG immediately.
CognitiveTPG is not responsible for any radio or television interference caused by unauthorized modication of this
equipment or the substitution or attachment of connecting cables and equipment other than those specied by
CognitiveTPG. The correction of interferences caused by such unauthorized modication, substitution or attachment will be
the responsibility of the user.
In order to ensure compliance with the Product Safety, FCC and CE marking requirements, you must use the power supply,
power cord, and interface cable which are sold for use with this product or which meet the following parameters:
Power Supply
UL Listed (QQGQ), Class 2 power supply with SELV (Secondary Extra Low Voltage), non-energy hazard output, LPS (limited
power source), input rated 100-240 Vac, 1.6 A, 50/60 Hz, output rated 24 Vdc, 2.5 A for 60 watt unit.
Use of this product with a power supply other than the CognitiveTPG power supply will require you to test the power supply
and CognitiveTPG printer for FCC and CE mark certication.
Communication Interface Cable
A shielded (360 degree) interface cable must be used with this product. The shield must be connected to the frame or earth
ground connection or earth ground reference at EACH end of the cable.
Use of a cable other than described here will require that you test the cable with the CognitiveTPG printer and your system
for FCC and CE mark certication.
Power Cord
A UL listed, detachable power cord must be used. For applications where the power supply module may be mounted on
the oor, a power cord with Type SJT marking must be used. For applications outside the US, power cords which meet the
particular country’s certication and application requirements should be used.
Use of a power cord other than described here may result in a violation of safety certications which are in force in the
country of use.
Industry Canada (IC) Radio Frequency Interference Statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
Voluntary Control Council for Interference (VCCI) Radio Frequency Interference Statement
This is a Class B product based on the standard of the voluntary Control Council for Interference by Information Technology
Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble
occurs, the user may be required to take corrective actions.
Disclaimer
Information in this document is subject to change without notice. Consult your CognitiveTPG sales representative for
information that is applicable and current. CognitiveTPG reserves the right to improve products as new technology,
components, software, and rmware become available.
No part of this document may be reproduced, transmitted, or translated in any form or by any means, electronic or
mechanical, for any purpose without the express written permission of CognitiveTPG.
Copyright
Copyright © 2016 by CognitiveTPG, LLC.
950 Danby Road, Ithaca, New York 14850, USA. All rights reserved. Printed in USA. Property of CognitiveTPG, LLC.
Trademarks
CognitiveTPG™ is a trademark of CognitiveTPG, LLC.
Microsoft, Windows are registered Trademarks of Microsoft Corporation in the U.S.A. and/or other countries.
Inside Out Networks, Inside Out, EPIC, and Edgeport are trademarks of Inside Out Networks.
All other trademarks and registered trademarks are the property of their respective holders.
Website: http://www.CognitiveTPG.com
Contents 3
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Contents
Chapter 1: About this Guide .................................................................5
How to use this guide .........................................................................5
Where to nd advanced technical information................................5
Download manuals and drivers ......................................................................5
Support ................................................................................................5
Chapter 2: About the Printer ................................................................6
Description of printer .........................................................................6
Printer controls....................................................................................7
Available printer congurations........................................................8
Printer conguration identication ..................................................8
Communication interfaces ................................................................8
Standard Features...............................................................................9
Add-on options .................................................................................10
Printing features ...............................................................................10
Chapter 3: Setting up the Printer .......................................................11
Unpack the printer............................................................................11
Check the packing list.......................................................................11
Load or change the receipt paper....................................................12
Changing the paper path width.......................................................13
Adjusting Paper Low Setting ...........................................................13
Mounting the printer on a vertical surface.....................................14
Installing the optional Spill Guard ..................................................14
Connect the cables............................................................................15
Cash drawer cables ...........................................................................15
Communication cables .....................................................................16
RS-232C cable (9-pin and 25-pin) ............................................................... 16
USB cable.............................................................................................................. 17
Powered USB cable........................................................................................... 17
Power supply cable ..........................................................................18
Cable routing.....................................................................................19
Test the printer..................................................................................19
Chapter 4: Using the Printer ...............................................................20
Conguring the printer ....................................................................20
To enter the conguration mode: ............................................................... 21
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Contents4
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Energy-savings..................................................................................23
Monochrome paper print density ...................................................23
When to change the receipt paper ..................................................24
Maximum Power Setting ..................................................................24
Printhead Setting..............................................................................24
Preventing overheating of the printhead.......................................25
Troubleshooting the printer ............................................................26
Printer tone and green LED ..............................................................26
Printing issues ...................................................................................26
Printer does not function .................................................................28
Chapter 5: Paper and Supplies ...........................................................29
Ordering from CognitiveTPG ...........................................................29
Ordering thermal paper ...................................................................29
Thermal paper specications...........................................................29
Qualied Paper Grades.....................................................................30
Cash drawers .....................................................................................31
Power supply and power cords........................................................31
Documentation and utilities ............................................................31
Appendix A: Alternative LED Patterns...............................................32
Setting Printer to Have Alternative LED Patterns...........................32
Chapter 1: About this Guide 5
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Chapter 1: About this Guide
How to use this guide
The guide is designed to help you nd the information you need quickly and easily, whether you are installing, servicing,
or making adjustments to a CognitiveTPG printer. The chapter headings are self-explanatory, and the index at the back can
also point you in the right direction.
For basic printer setup, refer to Chapter 3: Setting up the Printer. This section has been written under the assumption that
the printer will arrive pre-congured. For instructions on checking the conguration or reconguring the printer, look in
Chapter 4: Using the Printer.
Having problems? Check the troubleshooting section in the back of Chapter 4.
Need paper specs? Look in Chapter 5: Paper and Supplies.
Where to nd advanced technical information
Since CognitiveTPG printers are shipped pre-congured and have been designed to operate with no maintenance, this
guide provides only essential technical and conguration information. CognitiveTPG also has a Programming Guide for
this printer with more detailed discussion of programming capabilities. The Programming Guide has been developed
as a companion to the User Guide and includes additional programming information. The Service Guide is available to
qualied service technicians who have been certied by CognitiveTPG to perform advanced procedures.
Because of the printer’s wide array of printing capabilities, you may prefer to contact CognitiveTPG support for more
assistance.
Download manuals and drivers
The A798II Setup Guide, A798II User Guide, A798II Programming Guide, and various printer drivers can be
downloaded in .pdf format from the website, www.CognitiveTPG.com, under “Support”, “Drivers & Downloads.”
Support
For more advanced procedures and troubleshooting, you may need to refer to the printer’s programming or service guides
or speak to CognitiveTPG technical support. Your CognitiveTPG representative is also able to provide you with necessary
information.
Additional information about CognitiveTPG’s products and services is posted on the CognitiveTPG website, at http://
www.cognitivetpg.com. The website can also direct you to service and support within your area, or e-mail: support@
cognitivetpg.com.
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Chapter 2: About the Printer
Description of printer
The A798II thermal receipt printer is easy to install, use, and maintain. Utilizing CognitiveTPG’s clamshell design, simply
snap open the receipt cover and drop the paper roll in place. You never need to change a printer ribbon or cartridge because
it uses thermal print technology.
Receipt Cover
Receipt Paper
Paper Feed Button
Connector
Cover Open
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Printer controls
Paper feed button
During normal use, the paper feed button advances the paper. It is also used to access the conguration menu as described
in Chapter 4, Conguring the Printer.
If the energy-savings feature is enabled and the printer has entered the energy-savings mode, pressing the paper feed
button will revive the printer.
LED
The green LED indicates basic information about the printer status. A steady green light means the printer is on and
operating normally. A ashing LED means the printer needs operator assistance. Refer to the troubleshooting section on
page 26 for more information.
Beep
A single beep means the printer has successfully completed its startup routine. It should beep after being powered up or
reset.
If the printer beeps twice, it may be experiencing a problem. Refer to the troubleshooting guide on page 26 for more
information.
Connector Cover
The connector cover provides protection and strain relief for the printer connectors and cables. This cover should remain
on the printer and utilized as described in Chapter 3, Cable routing.
LED
(Green)
Paper
Feed
Button
Connector Interface Panel
Connector Cover
(Open Position)
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Available printer congurations
There are several congurations of the printer, depending on the combination of desired options.
Printer conguration identication
See the sample below to determine the printer conguration. The printer conguration identication (Model ID) is located
on the model label attached to the back of the printer.
Communication interfaces
• RS-232C serial interface (25-pin)
• Universal Serial Bus (USB)/RS232 serial (9-pin)
1 = Gray
2 = Dark Gray
7 = Black
8 = 8 MB Flash
D = 9-pin RS-232/USB
N = No Interface
S = 25-pin RS-232C
W = Powered USB
D = Power Supply and Domestic Cord
I = Power Supply and International Cord
N = No Power Cord
P = Power Supply
U = Power Supply and UK Cord
N = No Logo
T = CognitiveTPG Logo
8
8
8
8
8
8
8
8
8
8
-XX
0
X-XXXX
A
7
98
• Powered USB
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Standard Features
Interfaces Interfaces vary according to specic conguration: USB/RS232 , 25-pin serial, PUSB
Memory/Firmware 8 MB ash memory, History EEROM, 4k buer
(see factory-installed options below for additional memory)
Energy-Savings Option to congure printer to enter low-power (1 watt) idle state if no data is received after
user-specied number of minutes.
Resident character sets PC code pages 437 (US), 720 (Arabic), 737 (Greek), 775 (Baltic), 850 (Multilingual), 852 (Latin
II), 857 (Turkish), 858 (with Eurosymbol), 860 (Portuguese), 862 (Hebrew), 863 (French
Canadian), 864 (Arabic), 865 (Nordic), 866 (Cyrillic), 874 (Thai), 1250 (Windows Central
Europe), 1251 (Windows Cyrillic), 1252 (Windows Latin I), 1254 (Windows Turkish), 1255
(Windows Hebrew), 1256 (Windows Arabic), 1257 (Windows Baltic), 28591 (Windowa Latin 1),
28592 (Windows Latin 2), 28594 (Windows Baltic), 28596 (Windows Arabic), 28599 (Windows
Turkish), 28605 (Windows Latin 9), Katakana, and KZ_1048 (Kazakh)
Downloadable Fonts Code pages 932 (Kanji), 949 (Korean), 936 (Simplied Chinese) and 950 (Traditional Chinese)
Integrated bar codes Code 39, Code 93, Code 128, UPC-A, UPC-E, JAN8 (EAN), JAN13 (EAN), Interleaved 2 of 5,
Codabar, Code 128, PDF-417 (two-dimensional), Code 128 extended, GS1 Databar, QR code,
and Datamatrix
Print Monochrome in either 44 (standard) or 56 (compressed) columns on
80 mm wide thermal paper
Monochrome in either 49 (standard) or 62 (compressed) columns on
82.5 mm wide thermal paper
Options for 58 mm and 60 mm wide paper are also available
Paper path 58 mm, 60 mm, 80.0 mm, 82.5 mm paper path width models
Print resolution 8-dots/mm
Speed Up to 180 mm/second throughput (monochrome)
Paper Sensing Paper out
Human interface Audible tone from speaker (software-driven). Simple commands in conguration menu
issued through paper feed button. Green LED status light, located next to the paper feed
button.
Cash drawer driver Connector for one or two cash drawers (obtain a “Y” cord for two drawers)
Knife Paper cutter standard on all units.
Factory-installed options
• Cabinet color with or without CognitiveTPG logos
• Spill Guard
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Add-on options
For part numbers and additional ordering information, refer to Chapter 5: Paper and Supplies.
• Wall mount kit for printer
• Spill Guard
• Power supply: 60-watt
• Power cords: US, UK AC, and International AC cords
Printing features
The A798II printer is versatile, with diverse printing options available. Text, graphics, and bar codes can be presented
in many different forms and sizes. For more information on programming the printer to change text, graphics, or other
characteristics, refer to the A798II Programming Guide.
Chapter 3: Setting up the Printer 11
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Chapter 3: Setting up the Printer
Unpack the printer
Check the packing list
Save the packing materials in case you need to repack the printer for shipping or storage. Before installation, check that all
the items on this list have been shipped (printers shipped in bulk may not include all these items):
• Printer (enclosed in a plastic bag with foam pack)
• Test printout (in paper compartment).
• Setup Guide
• Power supply with cable and cord (if ordered)
• Printer-host communication cable (if ordered)
To report any missing items or shipping-related problems, contact your representative or call CognitiveTPG customer
service at (800) 732-8950, option 4.
Shipping Carton
Cardboard
Printer Sleeve
Cardboard Accessory Sleeve
Power Supply with
Cable and Cord
(Optional)
Setup Guide
Communication
Cable (Optional)
A798II Printer
(in plastic bag)
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Load or change the receipt paper
Caution: You must use qualied paper rolls with CognitiveTPG printers. The list of qualied paper is in Chapter 5; go to
our website www.CognitiveTPG.com for an updated list. Using unqualied paper may void the warranty.
You will later use the same procedure to change the receipt paper as you will to load it during installation. The minor
difference is noted in the directions below.
If you are installing the printer using the wall mount kit, you may nd it easier to load the paper roll after installation.
1 Open the receipt cover by pushing up evenly on each side of the cover until it unsnaps (1).
2Loading: Remove the test printout (2) Retain the test printout with conguration listing until printer is successfully
installed.
Changing: Remove the used paper roll.
3 Tear a clean edge on the new receipt paper roll, making sure the tape has been completely removed.
4 Place the receipt paper into the paper compartment so it unrolls from the bottom (3). Leave a few inches of paper
sticking out of the printer.
5 While holding the paper in place, close the receipt cover (4). To test that the paper is loaded correctly, advance the
paper with the paper feed button.
Note: If the paper jams, make sure the roll is inserted correctly. Check the illustration above for proper orientation.
6 Tear the excess paper off against the blade in the cover (5).
1
6
4
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Changing the paper path width
The A798II can be adjusted to print on paper rolls with widths of 58 or 60 mm. To perform this adjustment, please refer to
the Service Guide. A trained service technician must perform this adjustment.
Note: The A798II printer can also print on paper rolls 82.5 mm wide. This option for the printer is factory installed.
Please contact CognitiveTPG for details.
Adjusting Paper Low Setting
The amount of paper left on the roll when the “paper low” indication is given by the printer should be approximately 5-20
feet. If too much paper is left, there is an adjustable setting in the conguration menu that can be modied. To enter the
conguration menu, see “Conguring the printer” in Chapter 4. Enter the “Hardware Options” section and vary the “paper
low extension” setting. The setting chosen will decrease the amount of footage at paper low.
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Mounting the printer on a vertical surface (using optional kit TPG-K260)
1 Select a location that allows adequate support for the
printer and is within easy cable length of the host.
2 Follow the instructions provided with wall-mount kit
(K260) to attach the bracket to the vertical surface and
the printer to the bracket.
Caution: Attach the power and communication cables to
the printer prior to attaching the printer to the bracket.
Note: The “paper low” option will not function if the
printer is vertically mounted.
Installing the optional Spill Guard
The spill guard provides added protection for your printer from moisture or spills.
To install the spill guard:
1 Open the printer receipt cover.
2 Align the tabs of the spill guard with the edges of both sides of the receipt cover.
3 Slide the spill guard along the edges and over the receipt cover until it snaps in place.
4 Close the cover. Print a sample to verify spill guard is properly installed.
Caution: Damage to spill guard may occur if removed improperly. Contact tech support for assistance.
Click!
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Connect the cables
Cable connections are made at the back of the printer.
Caution: Connect the cables to the printer before applying power. The host computer should always be turned off before
connecting communication cables.
Cash drawer cables
The cash drawer cable connects the printer to one or two cash drawers.
(For pin-out, see Service Guide.)
To install the cash drawer cable:
1 Open the connector cover.
2 Plug the cable into the cash drawer connector located at the right side of the illustration.
3 Route the cable up and through the strain relief clip above the connector and through the opening in the connector
cover when shut.
Note: If installing two cash drawers, you will need to obtain a Y-cable as shown in the illustration below.
Connector Interface Panel
Connector Cover
(Open Position)
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To install the communication cable:
1 Make sure the host computer is off.
2 Open the connector cover at the rear of the printer.
3 Attach the communication cable to the communication connector, shown in the center in the illustration. Tighten the
screws to secure the cable and ensure a stable connection.
4 Connect the cable to the host computer.
Communication cables
According to your printer conguration, the printer has different communication connection options. Select and attach
either 9-pin RS-232C, 25-pin RS-232C, standard USB, or powered USB communication cable to the printer and host
computer.
For printers with both 9-pin RS-232C and USB connectors, only a single communication connection is to be used during
operations.
RS-232C cable (9-pin and 25-pin)
The communication cable connects the printer to the host computer using either the 9-pin or 25-pin RS-232C interface.
Installation is identical for both connectors.
9-pin RS-232C
communication
connector
25-pin RS-232C
communication
connector
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USB cable
Unlike the other connections, the USB cable may be attached and detached while the system is operating.
Using the USB connector with the printer requires that you install the CognitiveTPG USB driver appropriate for your
system. If you are replacing a USB-equipped CognitiveTPG printer, you may not need to reinstall the driver.
To install the USB cable:
1 Open the connector cover at the rear of the printer.
2 Attach the USB cable to the USB connector, shown at the left above (A). Don’t plug the USB cable into the cash
drawer connector (B) by mistake! Doing so may damage the printer. The USB symbol should face up when inserted
into the port. Make sure the connection is snug.
3 Route the cable through the strain relief on the connector cover (see the “Cable routing” section which follows on page
18).
4 Connect the cable to the USB port in the host computer. Again, make sure the USB symbol on the connector is face up
when you plug it into the port.
After you have completed setting up the printer, you can install the USB driver on the host computer.
Download the USB driver to the host computer from the CognitiveTPG corporate Web site at http://www.cognitivetpg.
com. Downloads can be found in the Download section of the site.
Powered USB cable
1 Be sure the host computer is turned off.
2 Plug the printer end of the USB cable into the USB connector port on the printer.
3 Route the cable from the printer through the strain relief tab as shown under Cable Routing on page 19.
4 Plug the computer end of the USB cable into the computer.
Powered USB communication connector panel
Powered USB
connector
Printer end
of USB cable
Computer end
of USB cable
Printer end
of USB cable
Computer end
of USB cable
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Power supply cable
To avoid damaging the printer, connect the power supply last.
1 Plug the power cable into the power connector located in the center of the illustration.
2 Close the connector cover until it snaps, making sure that all the cables are aligned with the slots in the connector cover.
Double-check that the strain relief on the connector cover is aligned with the power supply cable (see “Cable routing”
section which follows).
3 Plug the power cord into the power supply.
4 Plug the power supply into a grounded outlet. When it is properly powered, the green LED on the top of the printer will
light up.
WARNING! Using this device without a grounded outlet is a safety hazard and voids the printer Warranty, Safety, FCC
and CE Mark designation.
Power
Supply
Connector
Connector Interface Panel
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Test the printer
If the printer is functioning normally, it will beep once. If it responds differently, look in Chapter 4: Using the Printer,
“Troubleshooting the printer” (page 26) or use the interactive Printer Troubleshooting Guide on the CognitiveTPG website
at www.cognitivetpg.com. If problem persists, contact CognitiveTPG for technical support.
The printer will arrive for installation pre-congured. The printer’s current conguration appears on the test (diagnostics)
printout. However, if you would like to run a new print test or check the congurations, you can run a diagnostics printout
detailing the current conguration.
To run a diagnostic test:
1 Make sure paper is in the printer (1).
2 Open the receipt cover (2).
3 Press and hold the paper feed button (3).
4 Close the receipt cover, continually holding the paper
feed button until the conguration printout begins (4).
For further instructions, see Chapter 4: Using the printer,
“Conguring the printer” (page 20).
For USB printers only:
Guide the USB cable through the strain relief and out the slot in the connector cover, as shown in the illustration. The
USB cable ts underneath the power supply and cash drawer cables. The RS-232C cable routes straight out the back when
attached.
Cable routing
To prevent the printer from becoming unplugged accidentally, make sure the cables are routed as shown in the illustration
below. Both USB and RS-232C cables are shown in the illustration for routing purposes only; do not connect USB and
RS232C at the same time.
Receipt Cover
Paper Feed Button
1
2
4
3
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Chapter 4: Using the Printer
Conguring the printer
The conguration menu allows the user to set general printer parameters. The test prints the diagnostics form, which
details settings for all functions. The printer will partially cut the paper between each variation.
The printouts may vary for each model. The test ends with a partial cut of the paper. A complete test printout may require
the use of several feet of paper.
Since the printer is usually shipped pre-congured, most users do not need to change the conguration of the printer. If
you make adjustments to the conguration, be careful not to inadvertently change settings that may affect the printer’s
performance. CognitiveTPG does not recommend that users change the printer conguration.
Additional information on conguring the printer is found in the A798II Programming Guide.
Hint: The printer is shipped with a test printout that includes the preset conguration. If you run into problems after
changing the printer conguration, use these settings as a default. For guidance or assistance, you may contact a
CognitiveTPG representative.
Other manuals for A798II
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