Compaq Presario 5400 Series Manual

United States December 12, 2002
Maintenance and Service Guide
Compaq Presario 5400 Series Computers
Product
Description
Troubleshooting
Illustrated
Parts Catalog
Removal &
Replacement
Procedures
Jumper &
Switch
Information
Specifications
See the Notice for copyright and trademark information, and the Preface for symbol
conventions and Technician Notes.
Download ZIP file of complete MSG to hard drive
This MSG will be periodically maintained and updated as needed.
To report a technical problem, contact your Regional Support Center or IM Help Center.
For content comments or questions, contact Tech Support.
privacy and legal statement

United States December 12, 2002
NOTICE
The information in this guide is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS
CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING,
PERFORMANCE, OR USE OF THIS MATERIAL.
This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in
any form without prior written consent from Compaq Computer Corporation. © 1999 Compaq Computer Corporation.
All rights reserved. Compaq, Presario Registered U. S. Patent and Trademark Office.
Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. Windows 98 is a trademark of
Microsoft Corporation. The software described in this guide is furnished under a license agreement or nondisclosure
agreement. The software may be used or copied only in accordance with the terms of the agreement. Product names
mentioned herein may be trademarks and/or registered trademarks of their respective companies.
Online Maintenance and Service Guide
Compaq Presario 5400 Series Personal Computers
August 1999
privacy and legal statement

United States December 12, 2002
PREFACE
This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the
Compaq Presario 5400 Series Personal Computers.
Compaq Computer Corporation reserves the right to make changes to the Compaq Presario 5400 Series Personal
Computers without notice.
Symbols
The following words and symbols mark special messages throughout this guide.
WARNING.GIF
(918
bytes)
WARNING: Text set off in this manner indicates that failure to
follow directions in the warning could result in bodily harm or loss
of life.
CAUTION.GIF
(182
bytes)
CAUTION: Text set off in this manner indicates that failure to
follow directions could result in damage to equipment or loss of
data.
IMPORTANT: Text set off in this manner presents clarifying information or specific
instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of
information.
Technician Notes
WARNING.GIF
(918
bytes)
WARNING: Only authorized technicians trained by Compaq should repair
this equipment. All troubleshooting and repair procedures are detailed to
allow only subassembly/module level repair. Because of the complexity of the
individual boards and subassemblies, the user should not attempt to make
repairs at the component level or to make modifications to any printed circuit
board. Improper repairs can create a safety hazard. Any indications of
component replacement or printed circuit board modifications may void any
warranty.
Locating Additional Information
The following documentation is available to support this product:
■Compaq Presario documentation set
■Introducing Windows 98 Guide
■Service Training Guides
■Compaq Service Advisories and Bulletins
■Compaq QuickFind
■Compaq Service Quick Reference Guide
■Compaq Help Center
privacy and legal statement

United States December 12, 2002
Maintenance and Service Guide
Compaq Presario 5400 Series Computers
Product Description Troubleshooting Illustrated Parts
Catalog
Home Removal &
Replacement Jumper & Switch
Information Specifications
PRODUCT DESCRIPTION - INDEX PAGE
Model Specific Features
CPU Controls and Lights
Keyboard Controls and Lights
Rear Connectors
connector pin
assignments
Power Cord Set
Requirements
general requirements
privacy and legal statement

United States December 12, 2002
Maintenance and Service Guide
Compaq Presario 5400 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Models and
Features
CPU controls
and lights
Keyboard
controls and
lights
Rear CPU
connectors
Power cord
set
requirements
PRODUCT DESCRIPTION
Compaq Presario 5400 Series Standard Configuration
Models Processor Hard drive GB RAM MB Modem
North America (NA)
5423 K6-II (450) 4.3 32 PCI - 56K
5440 K6-II (450) 6.0 64 PCI - 56K
5441 K6-II (475) 8.0 64 PCI - 56K
*5443 K6-II (475) 8.0 64 PCI - 56K
5447 K6-II (450) 8.0 64 PCI - 56K
*5451 K6-II (500) 13.0 96 PCI - 56K
5457 K6-II (475) 13.0 64 PCI - 56K
*5460 K6-II (475) 8.0 96 PCI - 56K
*5461 K6-II (500) 10.0 64 PCI - 56K
*5465 K6-II (475) 13.0 64 PCI - 56K
IMPORTANT: *The following components are supported by these models:
100-MB ZIP Drive (Models: 5460 and 5465)
Display - 15 inch (Models: 5460 and 5465)
CD-RW (Models: 5451 and 5461)
Network Interface Card (Models: 5443 and 5451)
privacy and legal statement

United States December 12, 2002
Maintenance and Service Guide
Compaq Presario 5400 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
CPU controls
and lights
Models and
Features
Keyboard
controls and
lights
Rear CPU
connectors
Power cord
set
requirements
PRODUCT DESCRIPTION
CPU Controls and Lights
1CD Drive Tray
2CD Drive Activity Light
3Diskette Drive
4Diskette Drive Activity Light
5ZIP Drive or Hard Drive
6ZIP Drive or Hard Drive Activity Light
7CD Drive Eject Button
8CD Drive Manual Eject Hole
9 Diskette Drive Eject Button
10 ZIP Drive Activity Light
11 Standby Button
12 Power Indicator Light
privacy and legal statement

United States December 12, 2002
Maintenance and Service Guide
Compaq Presario 5400 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Keyboard
controls and
lights
Models and
Features
CPU controls
and lights
Rear CPU
connectors
Power cord
set
requirements
PRODUCT DESCRIPTION
Keyboard Controls and Lights
Easy Access Internet Keyboard
Top left and right controls (click here for keyboard top right corner assignments)
1Play/pause
2Previous track
3Next track
4Stop
5Load/Eject CD
6Print
7Application launch
8Volume down
9Mute
10 Volume up
11 Sleep button
privacy and legal statement

United States December 12, 2002
Maintenance and Service Guide
Compaq Presario 5400 Series Computers
Home Product Description Troubleshooting Illustrated Parts Catalog
Removal & Replacement Jumper & Switch Information Specifications
PRODUCT DESCRIPTION
Keyboard Controls and Lights
Easy Access Internet Keyboard (Back to Easy Access Internet Keyboard)
Center controls and upper right corner lights
1Instant e-mail
2Community
3My Presario
4Instant Internet
5Instant search
6Instant answer
7Secure e-
commerce/Featured Web
site
8Num lock light
9Caps lock light
10 Scroll lock light
privacy and legal statement

United States December 12, 2002
Maintenance and Service Guide
Compaq Presario 5400 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
CPU rear
connectors
Models and
Features
CPU controls
and lights
Keyboard
controls and
lights
Power cord
set
requirements
PRODUCT DESCRIPTION
CPU Rear Connectors
1Mouse
2Keyboard
3USB Port
4Serial Port
5SVGA Monitor Port
6Audio Line Out
7Audio Line In
8Microphone In
9Modem (line)
10 Parallel (printer) Port
11 AC Power Connector
12 Voltage Select Switch
13 Game Port
14 Modem (phone)
15 *Network Interface Connector
IMPORTANT: Network Interface Connector
on selected models.
privacy and legal statement

United States December 12, 2002
Maintenance and Service Guide
Compaq Presario 5400 Series Computers
Product Description Troubleshooting Illustrated Parts
Catalog
Home Removal &
Replacement Jumper & Switch
Information Specifications
Power cord
set
requirements
Models and
Features
CPU controls
and lights
Keyboard
controls and
lights
Rear CPU
connectors
PRODUCT DESCRIPTION
Power Cord Set Requirements
The power cord set (flexible cord and wall plug) received with the computer
meets the requirements for use in the country where the computer was
purchased.
Power cord sets for use in other countries must meet the requirements of the
country where you use the computer. For more information on power cord
set requirements, contact your Compaq authorized dealer, reseller, or
service provider.
General Requirements
The requirements listed below are applicable to all countries:
1The length of the power cord set must be at least
6.00 feet (1.8 m) and a maximum of 9.75 feet (3.0
m).
2All power cord sets must be approved by an
acceptable accredited agency responsible for
evaluation in the country where the power cord set
will be used.
3The power cord set must have a minimum current
capacity of 10A and a nominal voltage rating of 125
or 250 volts AC, as required by each country's power
system.
4The appliance coupler must meet the mechanical
configuration of an EN 60 320/IEC 320 Standard
Sheet C13 connector, for mating with appliance inlet
on the Switch Box.
Country-Specific Requirements
Country Accredited Agency
United States UL*
* The flexible cord must be Type SJT-2 or equivalent, No. 18
AWG, 3-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15A, 125V) or NEMA 6-
15P (15A, 250V) configuration.
privacy and legal statement

United States December 12, 2002
Maintenance and Service Guide
Compaq Presario 5400 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
TROUBLESHOOTING - INDEX PAGE
Clearing CMOS
Power-On Self Test (POST)
Configuration
Preparing the computer
Setup
Accessing Compaq utilities options
Diagnostic Error Codes
Troubleshooting without Diagnostics
Checklist for minor problems
Hardware installation
Power
USB
Diskette drive
Hard drive
CD or CD-RW drive
ZIP drive
Resolving hardware conflicts
privacy and legal statement

United States December 12, 2002
Maintenance and Service Guide
Compaq Presario 5400 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Clearing CMOS
Power-On Self
Test (POST)
Configuration
Diagnostic error
codes
Troubleshooting
without
diagnostics
TROUBLESHOOTING
Clearing CMOS
If the power-on password is unknown, clearing CMOS will disable the password and allow the computer to be
operated.
The location of the Real-time Clock (RTC) battery is shown on the system board illustration below.
1Complete the preparation for
disassembly.
2Remove the chassis cover .
3Remove the fax/modem board.
4Remove the Network Interface Card.
5Remove the system board.
6Remove the RTC battery.
privacy and legal statement

United States December 12, 2002
Maintenance and Service Guide
Compaq Presario 5400 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Clearing CMOS
Power-On Self
Test (POST)
Configuration
Diagnostic error
codes
Troubleshooting
without
diagnostics
TROUBLESHOOTING
Power-On Self Test (POST)
POST is a series of diagnostic tests that run automatically when the system is turned on. After the
computer is turned on, POST checks the following assemblies to ensure that the computer system is
properly functioning:
■Keyboard
■System board
■Memory modules
■Video memory
■Diskette drives
■Hard drive
■Power supply
POST also detects the type of mass storage devices installed in the computer.
If POST finds an error in the system, an error condition is indicated by an audible and/or visual
message. The table below gives explanations of the error codes and a recommended course of action.
NOTE: An external speaker must be installed into the speaker output connector to
hear audible beeps during POST.
Click a link below to find the probable cause and recommended action for a given error message.
Diskette Drive A or B Error Keyboard Controller Error System BIOS Shadowed
Extended RAM failed at
offset nnn Keyboard Error System Cache Error
Failing Bits nnn Operating System Not
Found System CMOS Checksum Bad
Fixed Disk 0 or 1 Failure Parity Check 1 System RAM Failed at Offset, nnn
Fixed Disk Controller Failure Parity Check 2 System Timer Error
Incorrect Drive A Type Real Time Clock Error UMB Upper Limit Segment
Address nnn
Invalid NVRAM Media Type System Battery is Dead Video BIOS Shadowed
POST Messages
Error message Probable Cause Recommended Action
Diskette Drive A or
B Error Drive A: or B: is present, but fails the
BIOS POST diskette tests 1. Run Setup.
2. Replace the signal cables.
3. Replace the drive.
Extended RAM
failed at offset nnn Extended memory not working or not
configured properly 1. Replace the memory modules.
2. Replace the system board.
Failing Bits nnn nnn is a map of the bits at the RAM
address which failed the memory test 1. Run Setup.
2. Replace the system board.
Fixed Disk 0 or 1
Failure Hard drive is not working or not
configured properly 1. Run Setup.
2. Replace the signal cable.
3. Replace the hard drive.
Fixed Disk
Controller Failure Hard drive is not working or not
configured properly 1. Run Setup.
2. Replace the system board.
Incorrect Drive A
Type Type of diskette in drive A: not
correctly identified 1. Run Setup.
2. Replace the diskette drive.
Invalid NVRAM
Media Type Problem with NVRAM (CMOS) access Replace the system board.
Keyboard Controller
Error Keyboard, I/O keyboard controller (on
system board), or mouse error 1. Replace the keyboard.
2. Replace the mouse.
3. Replace the system board.
Keyboard Error Keyboard, I/O keyboard controller (on
system board), or mouse error 1. Replace the keyboard.
2. Replace the mouse.
3. Replace the system board.
Operating System
Not Found Operating system cannot be located on
either drive A: or C: Run Setup.
Parity Check 1 Parity error found in the system bus 1. Run Setup.
2. Replace the memory modules.
3. Replace the system board.
Parity Check 2 Parity error found in the I/O bus 1. Run Setup.
2. Replace the ISA board (modem).
Real Time Clock
Error Real-time clock fails BIOS test Replace the system board.
System Battery is
Dead RTC battery is dead 1. Replace the RTC battery.
2. Run Setup.
System BIOS
Shadowed System BIOS copied to Shadow RAM Status message. No action required.
System Cache Error RAM cache failed the BIOS test Run Setup.
System CMOS
Checksum Bad CMOS is corrupted or modified
incorrectly Run Setup.
System RAM Failed
at Offset, nnn System RAM failed Replace memory modules.
System Timer Error DMA, timers, etc. Replace the system board.
UMB Upper Limit
Segment Address
nnn
Displays the address nnn of the upper
limit of Upper Memory Blocks,
indicating released segments of the
BIOS
Status message. No action required.
Video BIOS
Shadowed Video BIOS successfully copied to
shadow RAM Status message. No action required.
privacy and legal statement

United States December 12, 2002
Maintenance and Service Guide
Compaq Presario 5400 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Clearing CMOS
Power-On Self
Test (POST)
Configuration
Diagnostic error
codes
Troubleshooting
without
diagnostics
TROUBLESHOOTING
Configuration
This section explains how to use Setup and Compaq Utilities which should be accessed in the following
instances:
■When a system configuration error is detected during the Power-On Self-Test
(POST)
■To change factory default settings for some of the computer features
■To change the system configuration, which is sometimes necessary when you add
or remove optional hardware
■To set system configuration features
Click a link below to go to the appropriate subsection.
Preparing the Computer
Setup
Accessing Compaq Utilities Options
View System Information (INSPECT)
Preparing the Computer
If you encounter an error condition, complete the following steps before starting problem isolation
procedures:
1Ensure proper ventilation. The computer should have a 3-inch (7.6 cm) clearance
at the back of the system unit.
2Turn off the computer and peripheral devices.
CAUTION.GIF
(182
bytes)
CAUTION: Always ensure that the power is off before
disconnecting or reconnecting the mouse, keyboard, or any other
peripheral devices. Disconnecting or connecting the keyboard or
mouse while the unit power is on can damage the system board.
3Disconnect any peripheral devices other than the monitor and keyboard. Do not
disconnect the printer if you want to test it or use it to log error messages.
4Install loop-back and terminating plugs for complete testing.
Setup
The Setup utility gives a snapshot of the computer's hardware configuration, aids in troubleshooting,
and sets custom features. Setup recognizes a new internal component or an external device and
automatically updates the configuration screens. Use the Setup utility to:
■Modify settings for audio, storage, power management, communications, and
input devices
■Get an overall picture of the computer's hardware configuration
■Verify configuration parameters in determining problems
■Set time and date
Running Setup
To access the Setup utility, turn on the computer and press the F10 key when the Compaq logo
appears. A menu will appear on your screen.
NOTE: The actual menu displayed on your computer may
vary slightly, depending on your configuration.
Accessing Compaq Utilities Options
This section provides information about the menu options accessible from the Compaq Utilities
menu.
Create a Compaq Utilities Diskette
A Compaq Utilities diskette must be created to troubleshoot the system. To create a Compaq Utilities
diskette, complete the following steps:
1Insert the QuickRestore CD into the CD drive.
2From the Windows desktop, click on Start, then Program, then Windows
Explorer.
3Click on the CD drive icon.
4Double-click on the PCdiags folder.
5Insert a diskette in the diskette drive.
6Double-click on the QRST5.exe icon.
7Press Enter when the QuickRestore label appears.
8After the CD has completed copying to the diskette, eject the QuickRestore CD.
Running Compaq Utilities
To run Compaq Utilities, turn on or reboot the computer with the Compaq Utilities diskette in the
diskette drive. A menu will appear on your screen.
View System Information (INSPECT)
The View System Information (INSPECT) utility provides information about the system once it has
been configured. INSPECT operates with MS-DOS and provides information about the system
operating environment including:
■Contents of the operating system startup files
■Current memory configuration
■ROM version
■Type of processor and coprocessor
■Diskette and hard drives
■Active printer and communications interfaces
■Modem
privacy and legal statement

United States December 12, 2002
Maintenance and Service Guide
Compaq Presario 5400 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Clearing CMOS
Power-On Self
Test (POST)
Configuration
Diagnostic error
codes
Troubleshooting
without
diagnostics
TROUBLESHOOTING
Diagnostic Error Codes
Diagnostic error codes occur if the system recognizes a problem while running the Compaq Utilities program.
These error codes help identify possibly defective subassemblies.
Tables listed on this page give possible error codes, descriptions of each error condition, and actions required
to resolve the error condition.
IMPORTANT: Retest the system after completing each step. If the problem has
been resolved, do not proceed with the remaining steps.
For assistance in the removal and replacement of a particular subassembly, see Removal and Replacement
Procedures.
100-
xx Processor 1100-xx Serial 3200-
xx Audio
200-
xx Memory 1200-xx Modem 3300-
xx CD Drive
300-
xx Keyboard 1700-xx Hard drive 8600-
xx Pointing device
interface
400-
xx Parallel (printer) 1900-
xx Tape drive XXXX-
xx CD-RW Drive
600-
xx Diskette drive 2400-xx Video XXXX-
xx ZIP Drive
Keyboard error codes
Error
Code Description Recommended Action
301-xx Keyboard short test, 8042
self-test failed The following steps apply to error codes 301-
xx through 304-xx:
1 Check the keyboard connection. If
disconnected, turn the computer off
and connect the keyboard.
2 Replace the keyboard and retest.
3 Replace the system board and retest.
302-xx Keyboard long test failed
303-xx Keyboard LED test, 8042
self-test failed
304-xx Keyboard typematic test
failed
Parallel (printer) error codes
Error
Code Description Recommended Action
401-xx Printer failed or not
connected The following steps apply to error codes 401-xx
through 498-xx:
1 Connect the printer.
2 Check power to the printer.
3 Install the loop-back connector and retest.
4 Replace system board and retest.
402-xx Printer data register failed
403-xx Printer pattern test failed
498-xx Printer failed or not
connected
Serial error codes
Error
Code Description Recommended Action
1101-
xx Serial Port
Test The following steps apply to error codes 1101-xx through 1109-xx:
1 Check the switch settings on the serial/parallel device, if
applicable.
2 Replace the system board and retest.
1109-
xx Clock Register
Test
Modem error codes
Error
Code Description Recommended Action
1201-xx Modem Internal Loop-Back Test The following steps apply to error codes 1201-xx
through 1210-xx:
1 Refer to modem documentation for
correct Setup procedures.
2 Check the modem line.
3Replace the modem and retest.
1202-xx Modem Time-Out Error
1203-xx Modem External Termination
Test
1204-xx Modem Auto Originate Test
1206-xx Dial Multifrequency Tone Test
1210-xx Modem Direct Connect Test
privacy and legal statement

United States December 12, 2002
Maintenance and Service Guide
Compaq Presario 5400 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Clearing CMOS
Power-On Self
Test (POST)
Configuration
Diagnostic error
codes
Troubleshooting
without
diagnostics
TROUBLESHOOTING
Diagnostic Error Codes (continued)
Hard drive error codes
Error
Code Description Recommended Action
1700-
xx Hard drive ID types test failed The following steps apply to error codes 1700-
xx through 1799-xx:
1 Run Setup and verify drive type.
2Replace the hard drive signal and power
cables and retest.
3Replace the hard drive and retest.
4 Replace the system board and retest.
1701-
xx Hard drive format test failed
1702-
xx Hard drive read test failed
1703-
xx Hard drive write/read/compare
test failed
1704-
xx Hard drive random seek test
failed
1705-
xx Hard drive controller test failed
1706-
xx Hard drive ready test failed
1707-
xx Hard drive recalibration test
failed
1708-
xx Hard drive format bad track
test failed
1709-
xx Hard drive reset controller test
failed
1710-
xx Hard drive park head test failed
1714-
xx Hard drive file write test failed
1715-
xx Hard drive head select test
failed
1716-
xx Hard drive conditional format
test failed
1717-
xx Hard drive ECC* test failed
1719-
xx Hard drive power mode test
failed
1719-x Hard drive power mode test
failed
1730-x Fixed Disk 0 does not support
DMA Mode
1731-x Fixed Disk 1 does not support
DMA Mode
1740-x Fixed Disk 0 failed Set Block
Mode command
1741-x Fixed Disk 1 failed Set Block
Mode command
1750-x Fixed Disk 0 failed Identify
command
1751-x Fixed Disk 1 failed Identify
command
1760-x Fixed Disk 0 does not support
Block Mode
1761-x Fixed Disk 1 does not support
Block Mode
1790-x Disk 0 Configuration Error
1792-x Secondary Disk Controller
Failure
1799-
xx Invalid hard drive type failed
*Error Correction Code
Tape drive error codes
Error
Code Description Recommended Action
1900-
xx Tape ID failed The following steps apply to error codes 1900-xx
through 1906-xx:
1 Replace the tape cartridge and retest.
2 Check and/or replace the signal cable and
retest.
3 Replace the tape drive and retest.
4 Replace the system board and retest.
1901-
xx Tape servo write failed
1902-
xx Tape format failed
1903-
xx Tape drive sensor test
failed
1904-
xx Tape BOT/EOT test
failed
1905-
xx Tape read test failed
1906-
xx Tape
write/read/compare
failed
Pointing device interface error codes
Error
Code Description Recommended Action
8601-
xx Pointing Device Interface
test failed 1. Replace with a working pointing device and retest.
2. Replace the system board and retest.
Audio error codes
Error
Code Description Recommended Action
3206-
xx Audio System Internal
Error Replace the system board and retest.
ZIP Drive error codes
Error
Code Description Recommended Action
xxxx-xx ZIP drive The following steps apply to error codes xxxx-xx
through xxxx-xx and xxxx-xx:
1
2
3
4
CD-RW Drive error codes
Error
Code Description Recommended Action
xxxx-xx CD-RW drive The following steps apply to error codes xxxx-xx
through xxxx-xx and xxxx-xx:
1
2
3
4
CD or DVD Drive error codes
Error
Code Description Recommended Action
3301-xx
3305-xx
66XX-xx
CD or DVD
drive read test
failed
The following steps apply to error codes 3301-xx
through 3305-xx and 66XX-xx:
1 Replace the CD or DVD disk and retest.*
2 Check the jumper settings on the CD or DVD
drive.
3Check and/or replace the power and signal
cables and retest.
4Replace the CD or DVD drive and retest.
* Boot to DOS (Command Prompt only) or Windows (Not Safe Mode). Press
the CD or DVD drive eject button (located on the front bezel) to eject the CD or
DVD and retest.
privacy and legal statement

United States December 12, 2002
Maintenance and Service Guide
Compaq Presario 5400 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Clearing CMOS
Power-On Self
Test (POST)
Configuration
Diagnostic error
codes
Troubleshooting
without
diagnostics
TROUBLESHOOTING
Diagnostic Error Codes (continued)
Video error codes
Error
Code Description Recommended
Action
2402-xx Video memory test failed The following steps apply
to error codes 2402-xx
through 2456-xx:
1 Run Setup.
2 Replace the system
board and retest.
2403-xx Video attribute test failed
2404-xx Video character set test failed
2405-xx Video 80 × 25 mode 9 × 14
character cell test failed
2406-xx Video 80 × 25 mode 8 × 8
character cell test failed
2407-xx Video 40 × 25 mode test failed
2408-xx Video 320 × 200 mode color set
0 test failed
2409-xx Video 320 × 200 mode color set
1 test failed
2410-xx Video 640 × 200 mode test
failed
2411-xx Video screen memory page test
failed
2412-xx Video gray scale test failed
2414-xx Video white screen test failed
2416-xx Video noise pattern test failed
2418-xx ECG/VGC memory test failed
2419-xx ECG/VGC ROM checksum test
failed
2420-xx ECG/VGC attribute test failed
2421-xx ECG/VGC 640 × 200 graphics
mode test failed
2422-xx ECG/VGC 640 × 350 16-color
set test failed
2423-xx ECG/VGC 640 × 350 64-color
set test failed
2424-xx ECG/VGC monochrome text
mode test failed
2425-xx 640 × 480 graphics test failure
2431-xx 640 × 480 graphics test failure
2432-xx 320 × 200 graphics (256-color
mode) test failed
2448-xx Advanced VGA Controller test
failed
2451-xx 132-column Advance VGA test
failed
2456-xx Advanced VGA 256-Color test
failed
2468-xx Advanced VGA BitBLT test The following steps apply
to error codes 2468-xx
through 2480-xx:
1 Run Setup.
2 Replace the system
board and retest.
2477-xx Advanced VGA datapath test
2478-xx Advanced VGA BitBLT test
2480-xx Advanced VGA Linedraw test
Processor error codes
Error
code Description Recommended action
101-xx CPU test failed Replace the system board and retest.
102-xx Processor error 1. Run Setup and retest.
2. Replace the processor and retest.
103-xx DMA controller failed The following step applies to error codes 103-
xx through 106-xx:
Replace the system board and retest.
104-xx Interrupt controller failed
105-xx Port error
106-xx Keyboard controller self-
test failed
107-xx CMOS RAM test failed The following steps apply to error codes 107-xx
through 109-xx:
1. Replace the battery/clock module and retest.
2. Replace the system board and retest.
108-xx CMOS interrupt test failed
109-xx CMOS clock test failed
110-xx Programmable timer test
failed The following step applies to error codes 110-
xx through 113-xx:
Replace the system board and retest.
111-xx Refresh detect test failed
112-xx Speed test failed
113-01 Protected mode test failed
114-xx Speaker test failed 1. Verify the speaker connection.
2. Replace the system board and retest.
199-xx Installed devices test
failed 1. Check system configuration.
2. Verify cable connections.
3. Check switch settings.
4. Run Compaq Utilities.
5. Replace the system board and retest.
Monitor (VGA or flat-panel) error codes
Error
Code Description Recommended Action
501-xx Video controller test failed The following step applies to error
codes 501-xx through 516-xx:
Replace the system
board and retest.
502-xx Video memory test failed
503-xx Video attribute test failed
504-xx Video character set test failed
505-xx Video 80 × 25 mode 9 × 14
character cell test failed
506-xx Video 80 × 25 mode 9 × 14
character cell test failed
507-xx Video 40 × 25 mode test failed
508-xx Video 320 × 200 mode color set 0
test failed
509-xx Video 320 × 200 mode color set 1
test failed
510-xx Video 640 × 200 mode test failed
511-xx Video screen memory page test
failed
512-xx Video gray scale test failed
514-xx Video white screen test failed
516-xx Video noise pattern test failed
privacy and legal statement

United States December 12, 2002
Maintenance and Service Guide
Compaq Presario 5400 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Clearing CMOS
Power-On Self
Test (POST)
Configuration
Diagnostic error
codes
Troubleshooting
without
diagnostics
TROUBLESHOOTING
Diagnostic Error Codes (continued)
Memory error codes
Error
Code Description Recommended Action
200-
xx Invalid memory
configuration 1. Verify memory module value compatibility.
2. Reinsert memory in the correct location.
201-
xx Memory machine ID test
failed The following steps apply to error codes 201-xx and
202-xx:
1 Flash the ROM and retest.
2 Replace the memory and retest.
3 Replace the system board and retest.
202-
xx Memory system ROM
checksum failed
203-
xx Memory write/read test
failed The following steps apply to error codes 203-xx
through 210-xx:
1Remove one memory module at a time until the
error message stops.
2Replace other removed modules one at a time,
testing each to ensure the error does not return.
3 Replace the system board and retest.
204-
xx Memory address test
failed
206-
xx Increment pattern test
failed
210-
xx Random pattern test
failed
Diskette drive error codes
Error
Code Description Recommended Action
600-xx Diskette ID drive types test
failed The following steps apply to error codes 600-
xx through 698-xx:
1 Replace the diskette and retest.
2Check and/or replace the diskette
power and signal cables and
retest.
3Replace the diskette drive and
retest.
4 Replace the system board and
retest.
601-xx Diskette format failed
602-xx Diskette read test failed
603-xx Diskette write, read, compare
test failed
604-xx Diskette random seek test failed
605-xx Diskette ID media test failed
606-xx Diskette speed test failed
607-xx Diskette wrap test failed
608-xx Diskette write-protect test failed
609-xx Diskette reset controller test
failed
610-xx Diskette change line test failed
694-xx Pin 34 is not cut on 360KB
diskette drive
697-xx Diskette type error
698-xx Diskette drive speed not within
limits
699-xx Diskette drive/media ID error 1. Replace media.
2. Run Setup.
privacy and legal statement

United States December 12, 2002
Maintenance and Service Guide
Compaq Presario 5400 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Clearing CMOS
Power-On Self
Test (POST)
Configuration
Diagnostic error
codes
Troubleshooting
without
diagnostics
TROUBLESHOOTING
Troubleshooting Without Diagnostics
This section describes some simple, preliminary tests and guidelines for troubleshooting the
computer.
Checklist For Solving Minor Problems
If you encounter some minor problem with the computer or software application,
go through the following checklist for possible solutions before running any of the diagnostic utilities:
■Is the computer connected to a working power outlet?
■Is the computer turned on and the power light illuminated?
■Are all cables connected properly and seated?
■Are all of the necessary device drivers installed?
■Is the CONFIG.SYS file correct?
■Is the AUTOEXEC.BAT file (MS-DOS) or STARTUP.CMD file correct?
■Was a nonbootable diskette loaded in the diskette drive at power-up?
■Are all switch settings correct?
■Was Computer Setup run after installing options (memory, disk drives, etc.) and
before installing industry standard architecture boards?
Quick checks and possible solutions for problems related to these topics:
CD drive Hard drive Power
Diskette drive Hardware installation USB ports
are provided in the tables below. The procedure for resolving hardware conflicts is also described.
CD drive
Problem Probable
cause(s) Possible solution
Cannot read
compact disc. CD is not properly
seated in the drive. Eject the CD, then re-insert it, pressing down
on the CD firmly to correctly seat it in the
drive.
CD has been loaded
upside down. Eject the CD, turn it over, then reload.
CD may be dirty or
scratched. Clean the CD or load another CD.
Cannot eject
compact disc
(tray-load
only).
CD is not properly
seated in the drive. Turn off the computer, insert a straightened
paper clip into the emergency eject hole, then
push firmly. Slowly pull the tray out from the
drive until the tray is fully extended, then
remove the CD.
CD drive devices
are not
detected.
Power cycle delay. After turning the computer off, wait 30
seconds before turning the computer on again.
CD drive is not
connected properly. Open the computer and check to see that the
drive cable is connected properly.
Proper driver is not
loaded Restart the system and make sure the CD
drive drivers are loaded.
DVD drive
Problem Probable cause(s) Possible solution
Cannot
read DVD
disk
DVD or CD is not properly
seated in the drive. Eject the DVD or CD, press down on the DVD or
CD firmly to correctly seat it in the drive, then
reload.
DVD or CD has been
loaded upside down. Eject the disk, turn it over, then reload.
DVD or CD disk may be
dirty or scratched. Load another DVD disk.
DVD does
not work in
the DOS
mode.
Proper drivers are not
loaded. Restart the system and make sure the DVD
drive drivers are loaded.
Cannot
eject DVD
disk.
The system is in the
Sleep mode. Press the Power button to bring the system back
to full power, then eject the DVD.
The DVD, diskette, or
hard drive was active
when attempting to eject
the DVD.
Wait until all drive activity ends (the CD/hard
drive light and diskette drive light will go out),
then try to eject the DVD.
DVD disk is not properly
seated in the drive. Turn off the computer, insert a straightened
paper clip into the emergency eject hole, then
push firmly. Slowly pull the tray out from the
drive until the tray is fully extended, then
remove the DVD disk.
DVD drive
devices are
not
detected.
DVD drive is not
connected properly. Open the computer and check to see that the
drive cable is connected properly.
Incorrect driver is
installed. Ensure the correct driver is installed in
CONFIG.SYS.
Drive has been changed. Make sure the jumper setting is set for "Slave."
Proper drivers are not
loaded. Restart the system and make sure the DVD
drive drivers are loaded.
Resolving Hardware Conflicts
Hardware conflicts occur when two or more peripheral devices attempt to use the same hardware
resources. I/O addresses, interrupts, and DMA channels are the most common hardware resources
used by peripheral devices. For example, the factory default settings for the MIDI port audio interface
are:
Base I/O address 220H
MIDI Port Base I/O address 330H
Interrupt IRQ 5
8-bit DMA Channel 1
When different peripheral devices use the same hardware resources at the same time, the devices
and/or the system may not function properly. You can resolve hardware conflicts by ensuring that no
devices are configured to use the same hardware resources. These resources can either be dipswitch
or jumper settings on the peripheral card or software configurable resources. The Computer Setup
selection of your Compaq Utilities allows you to view and modify the settings for the peripheral
devices factory installed in your system. Refer to the User's Guide for the particular peripheral cards
you wish to install for information on how to view and select their settings.
To resolve hardware conflicts:
1 Change the hardware settings of your audio card or other peripheral card in your
system if the peripheral card is using any settings used by the factory-installed
devices.
2 If you are unsure of the settings of the peripheral cards, you can isolate the
source of the problem by temporarily removing all cards not manufactured by
Compaq, or resetting the default settings and running Compaq Utilities. After
that, add the cards back one at a time until the card that is causing the conflict is
found.
Also see: System
privacy and legal statement

United States December 12, 2002
Maintenance and Service Guide
Compaq Presario 5400 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Power supply
Diskette
drive
Hard drives
System
CD or CD-RW
drive
Mouse
Fax/modem
ZIP drive
SPECIFICATIONS
System Specifications
General system specifications
System interrupts
System I/O
System memory
System DMA
General System Specifications
Dimensions
Height 24.51 in
Length 20.13 in
Width 12.13 in
Weight lbs.
Input
Requirements
Nominal Line Voltage Information not Available
Range Line Voltage Information not Available
Line Frequency Information not Available
Input Current Information not Available
Power (watts) Information not Available
Steady State Information not Available
Environmental Requirements
Temperature
Operating 50° to 95° F 10°
to
35°
C
Shipping -4° to 140° F -20°
to
60°
C
Humidity (noncondensing)
Operating 8% to 90% 8%
to
90%
Nonoperating 5% to 95% 5%
to
95%
Maximum Altitude (unpressurized)
Operating 10,000 ft 3048
m
Nonoperating 30,000 ft 9144
m
*This number will increase if more bays/slots are occupied.
System Interrupts
Hardware IRQ System Function
IRQ 0 System timer
IRQ 1 Standard 101/102-Key or Microsoft Natural
Keyboard
IRQ 2 Programmable interrupt controller
IRQ 4 Communications Port (COM1)
IRQ 5 ESS SOLO-1 PCI AudioDrive
IRQ 5 SiS 7001 PCI to USB Open Host Controller
IRQ 6 Standard Floppy Disk Controller
IRQ 7 ECP Printer Port (LPT1)
IRQ 8 System CMOS/real time clock
IRQ 9 SCI IRQ used by ACPI bus
IRQ 11 ACPI IRQ Holder for PCI IRQ Steering
IRQ 11 Conexant PCI Modem Enumerator
IRQ 12 WheelMouse1 (PS/2)
IRQ 13 Numeric data processor
IRQ 14 Primary IDE controller (dual fifo)
IRQ 14 SiS 5513 Dual PCI IDE Controller
IRQ 15 Secondary IDE controller (dual fifo)
privacy and legal statement
Table of contents