Denon HEOS 3 HS2 User manual

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WIIRELESS SPEAKER
BATTERY FOR HEOS 1
Owner’s Manual
HEOS 3 HS2
HEOS 1 HS2
HEOS 1 Go Pack (Sold Separately)
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Contents Setup Use Troubleshooting Status LED Appendix
1

Introduction 6
Before your begin 7
System requirements 7
Network requirements 7
Controller requirements 8
Getting to know your HEOS speaker 9
Getting to know your battery (sold separately) 10
Front panel 11
Controls 12
Back panel 13
Placing your HEOS speaker 15
Wall or ceiling mounting 15
Powering your HEOS speaker 16
Getting the HEOS app 16
Setting up your first HEOS speaker 17
Adding more HEOS devices 18
Adding wired HEOS devices 18
Adding wireless HEOS devices 18
Using your HEOS speaker 19
Selecting a room/speaker 19
Listening to radio 20
Playing music stored on your mobile device 20
Playing music from your networked PC or NAS 21
Playing music from the AUX input 22
Playing music from a USB device 23
Playing music from Bluetooth device 24
Pairing the HEOS speaker with your Bluetooth devices 24
HEOS account 25
What is a HEOS account? 25
Why do I need a HEOS account? 25
Signing up for a HEOS account 25
Changing your HEOS account 25
Playing from streaming music services 26
Adding a music service 26
Changing music service settings 26
Managing inputs 27
Changing the name of the inputs 27
Hiding an input 27
Managing your phone 28
Listening to the same music in multiple rooms 29
Grouping rooms 29
Ungrouping rooms 30
Grouping all rooms (party mode) 31
Ungrouping all rooms 32
Stereo pairing 33
Creating a stereo pair 33
Changing the name of a stereo pair 35
Contents Setup Use Troubleshooting Status LED Appendix
Contents
2

Adjusting the balance 35
Swapping left and right channels in a stereo pair 36
Removing a stereo pair 36
Using the now playing queue 37
Play Now 37
Play Now & Replace Queue 37
Play Next 37
Add to End of Queue 37
Rearranging the now playing queue 38
Deleting songs from the play queue 38
Deleting all songs from the play queue 39
Saving playlists 39
Performing repeat and shuffle playback 39
Using the favorite 40
Adding to HEOS favorite 40
Deleting station from the HEOS favorite 40
Making speaker adjustments 41
Changing the name of a speaker 41
Changing the wireless network connection 41
Changing the speaker’s equalizer 42
Adjusting the audio quality 42
Adjusting the status light brightness 42
Advanced speaker settings 43
Network settings 43
About wireless power saving 43
Firmware upgrade 44
About 44
Contents Setup Use Troubleshooting Status LED Appendix
3

Updating your system 45
Advanced features 46
Sharing music from your mobile device 46
Wireless performance 46
Submit diagnostics 47
Resetting your controller app 47
Power management 48
Power modes 48
Quick Start Mode 48
Deep Standby 48
Off 48
Setting up HEOS 1 Go Pack 49
Connecting the battery 49
Charging the battery 50
Connecting the Splashguard 50
Close splashguard 51
Turning off/on the battery 51
Basic troubleshooting 52
My speaker won’t connect to my network using the audio cable 52
I get a message “Device was not found” 52
The front LED of HEOS 1 flashes repeatedly 53
Cannot pair a Bluetooth mobile device with the HEOS device 53
Cannot hear Bluetooth music 54
Cannot attach battery (HEOS 1 only) 54
Music cuts out or delays sometimes 55
I hear a delay when using the AUX input with my TV 55
I hear distortion when using the AUX input 56
Connecting to a WPS network 56
Resetting your speaker 57
Restoring the speaker to factory defaults 57
Contact Denon 58
Contents Setup Use Troubleshooting Status LED Appendix
4

Status LED table 59
Battery indicator of HEOS 1 Go Pack 67
When connected to the AC charger/power supply (charging) 67
When running on battery power 67
Supported file types and codecs 68
Specifications 69
Speaker specifications 69
HEOS 3 69
HEOS 1 71
Information 73
Trademarks 73
License 74
License information for the software used in the unit 74
The Spotify software is subject to third party licenses found
here: 83
Contents Setup Use Troubleshooting Status LED Appendix
5

Thank you for purchasing this HEOS product. To ensure proper operation, please read this owner’s manual carefully before using the product.
NOTE
0THIS DOCUMENT CONTAINS INFORMATION THAT IS SUBJECT TO CHANGE WITHOUT NOTICE.
For latest information, please visit HEOSbyDenon.com
Introduction
The HEOS speaker is part of the HEOS wireless multi-room sound system that enables you to enjoy your favorite music anywhere and everywhere
around your home. By utilizing your existing home network and the HEOS app on your iOS or Android™ device, you can explore, browse, and play music
from your own music library or from many online streaming music services.
0True multi-room audio - play different songs in different rooms or the same song in every room
0Utilizes your existing home wireless network for quick and easy setup
0Industry leading microsecond audio synchronization between HEOS device
0Legendary Denon audio quality
If you are in a hurry, you can be enjoying great sounding music in no time by following the steps outlined in the HEOS Quick Start Guide (packaged with
your HEOS device).
[Example] HEOS 3
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HEOS 3 QUICK START GUIDE HS2
Please continue reading this Owner’s Manual for more detailed information about the features and benefits of your HEOS Speaker.
Contents Setup Use Troubleshooting Status LED Appendix
6

Before your begin
NOTE
0If you have already installed at least one HEOS device, please skip to the section “Adding more HEOS devices” (v p. 18).
System requirements
Before you begin installing your first HEOS speaker, please make sure you understand and meet a few basic requirements.
oNetwork requirements
Wireless Router - In order to use your HEOS music system, you should have a working wireless (Wi-Fi) network in your home. If you do not have a
wireless network, please contact your local Denon dealer or electronics retailer to assist you with purchasing and installing a wireless network in your
home.
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The HEOS Extend Wireless Range Extender (sold separately) is available as an accessory, should
you need to setup a new wireless network or extend the range of your existing network. Please
contact Denon for more information about the Wireless Extender.
High Speed Internet Connection - HEOS accesses the Internet to stream music to your home from many popular online music services. HEOS is
also designed to provide you with software updates, which are delivered via your home Internet connection. DSL, Cable, and Fiber services will
provide the best experience and reliability. You may experience performance issues with slower Internet connections like satellite based services.
Contents Setup Use Troubleshooting Status LED Appendix
7

oController requirements
You can control your HEOS wireless multi-room sound system using the free HEOS app on any iOS or Android mobile device that meets these
minimum requirements:
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iOS Minimum Requirements
0iOS version 7.0 or later
0iPhone® 4 or newer
0iPad® 2 or newer
0iPod touch® (5th generation) or newer
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Android Minimum Requirements
0Android OS version 2.3 or later
0All resolutions
Contents Setup Use Troubleshooting Status LED Appendix
8

Getting to know your HEOS speaker
Unpack your speaker from the box and verify that the following items are included:
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QUICK STRT GUIDE
Quick Start Guide Safety Instructions Warranty
(North America model only) Extended Protection Plan
(North America model only)
Audio/Setup cable Ethernet cable
(North America model only)
(European model only)
Power supply
or
HEOS Speaker
HEOS 3 HEOS 1
NOTE
0Please use the power supply and power cord included in the box for your device.
Contents Setup Use Troubleshooting Status LED Appendix
9

Getting to know your battery (sold separately)
Unpack your battery from the box and verify that the following items are included:
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QUICK STRT GUIDE
Rechargeable battery Splashguard
Quick Start Guide Safety Instructions Warranty
(North America model only)
Extended Protection Plan
(North America model only)
Contents Setup Use Troubleshooting Status LED Appendix
10

oFront panel
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q
w
w
HEOS 1 HEOS 1 + Go Pack
q
w
HEOS 3
q
ASpeakers
BStatus LED
Please refer to the “Status LED table” for LED color and state meaning “Status LED table” (v p. 59).
Contents Setup Use Troubleshooting Status LED Appendix
11

oControls
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HEOS 3 HEOS 1
q
w
q
w
AMute button (:)
Mutes or unmutes the HEOS device’s volume.
BVolume Up/Down buttons (+, –)
Adjusts the HEOS device’s volume level up or down.
Contents Setup Use Troubleshooting Status LED Appendix
12

oBack panel
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w
i
o
q
t
u
r
y
HEOS 3
w
e
r
ty
u
i
o
e
q
5V/1A
USB
NETWORK CONNECT
Q0
Q1Q2
HEOS 1 HEOS 1 + Go Pack
AThreaded Mounting Hole
Used to mount this unit on a wall or ceiling.
BSafety Wiring Hole
Used to prevent from dropping.
CUSB Input (USB 5V/1A)
Used to connect USB storage devices.
DBluetooth Button (V)
Used in the Bluetooth pairing settings (v p. 24).
EPower Input (DC IN)
Used to connect the external power supply (v p. 16).
FAUX Input (AUX IN)
Used to connect audio devices (v p. 22).
Used to add the speaker to your wireless network (v p. 18).
Contents Setup Use Troubleshooting Status LED Appendix
13

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HEOS 3
i
o
u
i
o
u
5V/1A
USB
NETWORK CONNECT Q0
Q1
Q2
HEOS 1 HEOS 1 + Go Pac
k
GNetwork Connector (NETWORK)
Used to connect this unit to a wired Ethernet network (v p. 18).
HConnect Button (CONNECT)
Used for Wi-Fi setup (v p. 56).
IConnect in Status LED
Indicates the status of this unit (v p. 56, 59).
JCap
Close this cap securely to maintain the splash-proof capabilities.
KBattery/Charging Indicator
Indicates the amount of remaining battery power and charging
status.
LStatus Button
0Used to check the amount of remaining battery
power (v p. 67).
0Turning off/on the battery (v p. 51).
Contents Setup Use Troubleshooting Status LED Appendix
14

Placing your HEOS speaker
You can place your HEOS device anywhere you want to enjoy great sounding music. Please follow these simple guidelines when determining where to
place your speaker…
0The HEOS speaker must be within range of your wireless network.
0The HEOS speaker is designed to sound best when placed 3 to 12 inches (8 - 30 cm) from a wall.
0Locate the speaker at least 12 inches (30 cm) from a television, computer, or other display device to avoid the possibility of interference.
0Place the speaker across the room from where you will be listening, as close to ear level as possible.
0The HEOS speaker is not waterproof. Do not place it near any water source and do not leave it outside in the rain or snow.
oWall or ceiling mounting
The HEOS speaker can optionally be mounted on a wall or ceiling using standard 1/4 inches (6.35 mm) threaded speaker or camera mounts which
support up to 4 lbs 3 oz (1.9 kg). Please visit your local Denon dealer or electronics retailer for more information about possible wall and ceiling
mounting options.
Caution
0Recommend installing a safety wire (not included) at the safety wiring hole on the back of the speaker in order to prevent injury to the user and
others or damage to property should the speaker fall for some reason.
Contents Setup Use Troubleshooting Status LED Appendix
15

Powering your HEOS speaker
Connect the power cord included in the box to the back of the speaker and the plug to a wall outlet. The speaker is capable of automatically switching
between 100 - 240 V.
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HEOS 3 HEOS 1
Getting the HEOS app
The HEOS app is the heart of the HEOS experience. Using your mobile device and the HEOS app, you can setup, browse, explore, and control your
HEOS system right in the palm of your hand, from anywhere in your home.
Download the HEOS app for iOS or Android by searching App StoreSM, Google Play™ store or Amazon for “HEOS by Denon”.
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For the purpose of improvement, the specifications and design are subject to change without notice.
Contents Setup Use Troubleshooting Status LED Appendix
16

Setting up your first HEOS speaker
Once you have placed your speaker in your listening room and have downloaded the HEOS app, you are ready to configure your speaker for music
playback. This involves following a few simple steps to get the speaker connected to your existing home network:
Caution
0DO NOT connect the Ethernet cable if you are connecting your speaker to a wireless network. If you are connecting the speaker to a wired network, use
an Ethernet cable to connect the speaker to your network or router.
1Make sure your mobile device is connected to your
wireless network (the same network you want your
speakers connected to). You can check this in the
Settings - Wi-Fi menu of your iOS or Android device.
NOTE
0If your wireless network is secure, make sure you know the password to join
your network.
2Make sure you have the included
Audio/Setup cable handy.
3Launch the HEOS app on your
mobile device.
4Tap the “Setup Now” button at the top of the screen.
5Follow the instructions to add the speaker to your
wireless network. (The Wi-Fi settings from your mobile
device will be copied to the speaker via the audio
cable.)
NOTE
0If you have any problems connecting your HEOS device, jump to the
Troubleshooting section (v p. 52).
Contents Setup Use Troubleshooting Status LED Appendix
Setup
17

Adding more HEOS devices
The HEOS wireless multi-room sound system is a true multiroom audio system that automatically synchronizes audio playback between multiple HEOS
devices so that the audio coming from different rooms is perfectly in sync and always sounds amazing! You can easily add up to 32 HEOS devices to your
HEOS system.
Adding wired HEOS devices
Just connect the HEOS device to your home network using an Ethernet cable and the HEOS device will appear on your HEOS app as a new room in the
Rooms screen.
At your convenience, you can assign a name to the HEOS device to indicate which room you have it placed in.
0Use only a shielded STP or ScTP LAN cable which is easily available at electronics stores (CAT-5 or greater recommended).
0Do not connect a Network Connector directly to the LAN port/Ethernet connector on your computer.
Adding wireless HEOS devices
You can add additional wireless HEOS devices to your HEOS system by selecting “Add Device” from the HEOS app’s settings menu and follow the
instructions:
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12
Music
Add Device
Settings
Music
Contents Setup Use Troubleshooting Status LED Appendix
18

Using your HEOS speaker
Once you have your HEOS device connected to your network and the HEOS app installed on your mobile device, it’s easy to start enjoying your favorite
music. You can listen to something different on every HEOS devices or the same music perfectly synchronized on all HEOS devices. It’s up to you!
Selecting a room/speaker
If you have more than one HEOS device, you must tell the HEOS system
which HEOS device you want to control:
1Tap the “Rooms” tab.
2Select the Room/Speaker you want to control.
3Select the “Music” tab to select a music source or the
“Now Playing” tab to control what is currently playing
in the selected room.
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1
2
3
Now PlayingMusicRooms
Song Name 5
Song Name 4
Song Name 3
Song Name 2
Song Name 1
Outside
Bedroom
Dining
Living
Kitchen
Drag one room into another to group them
Rooms
Contents Setup Use Troubleshooting Status LED Appendix
Use
19

Listening to radio
The HEOS system includes access to more than 100,000 free internet
radio streams from all corners of the globe via the TuneIn radio service.
Just select the TuneIn logo from the main “Music” menu and browse
among the 100,000 stations neatly organized into popular categories and
select a station that appeals to your mood.
NOTE
0If you have a TuneIn account, you can sign into the TuneIn service under Settings -
Music Sources - TuneIn, and access all of your “My Favorites” TuneIn stations.
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Audio signal
Playing music stored on your mobile
device
1Tap the “Music” tab.
2Select “This iPhone/iPod/iPad/Phone”.
3Browse the local music on your phone and select
something to play.
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Audio signal
Contents Setup Use Troubleshooting Status LED Appendix
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