Dish Network VQ4510 User manual

18143181438
181181181
438
4343843
196438
To subscribe to programming,
or for assistance with installing
or using the system,
visit mydish.com or
call Customer Service at
1-800-333-DISH (3474)
Introduction
Watching TV
Pay Per
Programs
Favorites
Lists
Locks
Interactive
TV
Satellite
Receiver
Timers
Reference
Remote
Control
Setup
Customizing
Receiver
Connections

Warning and Attention Symbols
You must be aware of safety when you install and use this system. This User Guide provides various procedures. If you do
some of these procedures carelessly, you could injure or kill yourself or damage equipment or property. Some other
procedures require special attention.
For Your Safety
Important Software Notice
As with all software controlled products, unexpected behavior could arise if the user tries to perform operations in a non-
routine manner. This product, like almost any other high tech product, is subject to bugs and hence EchoStar CANNOT
AND DOES NOT GUARANTEE OR WARRANT THAT ALL FEATURES, SUCH AS PARENTAL CONTROL, WILL WORK
AS INTENDED UNDER ALL CIRCUMSTANCES. EchoStar endeavors to improve such conditions and will periodically
download improvements.
In compliance with the terms of the GNU Public License (GPL), EchoStar is making some source code available to the
public to download from www.echostar.com.
Equipment and Software Covered by this User’s Guide
This User Guide covers the ViP211z receiver and software model ViP211z. This Guide may cover other devices, not listed
here.
Copyright Notice
Copyright © 2012 EchoStar Technologies L.L.C., Englewood, Colorado 80112. All rights reserved.
The information in this User Guide may change without notice. We may issue revisions to tell you about such changes.
Please send comments or questions about this User Guide to: [e-mail] or Technical Publications, EchoStar Technologies
L.L.C., 100 Inverness Terrace East, Englewood, Colorado 80112.
Part Number: 196438
Printed in the United States of America.
DISH is a registered trademark of DISH Network L.L.C. For information about DISH, please visit our website at www.mydish.com.
We acknowledge all product names, trade names, or corporate names we mention in this User Guide to be the proprietary property of the
registered owners.
Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.
HDMI, the HDMI logo and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC.
This equipment may incorporate copyright protection technology that is protected by U.S. patents, patent applications, and/or other
intellectual property rights. Use of such copyright protection technology is intended for home and other limited pay-per-view uses only
unless otherwise authorized. Reverse engineering or disassembly is prohibited.
The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to
the presence of uninsulated “dangerous voltage” within the product’s enclosure that may be of sufficient
magnitude to constitute a risk of electric shock to persons.
The exclamation point within an equilateral triangle is intended to alert the user to the presence of
important operating and maintenance (servicing) instructions in the literature accompanying the
appliance.
Do not try to open the case of the receiver. There is risk of electrical shock, which may cause damage to
the receiver and/or personal injury or death to you. There are no user-serviceable parts inside the
receiver. Opening the receiver case or making unauthorized changes will void the warranty.
WARNING: To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.

Important Safety Instructions
v
1Read these instructions.
2Keep these instructions.
3Heed all warnings.
4Follow all instructions.
5Do not use this apparatus near water.
6Clean only with a dry cloth.
7Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
9Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding-type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the provided
plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10 Protect the power cord from being walked on or pinched, particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11 Only use only attachments/accessories specified by the manufacturer.
12 Unplug the apparatus during lightning storms or when unused for long periods of time.
13 Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as the power supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.
14 The power plug must be readily accessible so that the apparatus can be easily disconnected
from the AC power.

Safety
vi
15 The receiver is still connected to the AC power whenever it is plugged into a live power
outlet, even if it is turned off using the remote control or front panel buttons.
16 No flame sources, such as lit candles, should be placed on the equipment.
17 The apparatus shall not be exposed to dripping or splashing, and no objects filled with
liquids, such as vases, shall be placed on the top of it.
18 Operate the receiver using only the type of power source indicated on the marking label.
Unplug the receiver power cord by gripping the power plug, not the cord.
19 Do not overload wall outlets or extension cords; this can result in a risk of fire or electrical
shock.
20 Never insert objects of any kind into the receiver through openings, as the objects may
touch dangerous voltage points or short out parts. This could cause fire or electrical shock.
21 Do not locate the antenna near overhead light or power circuits, or where it can fall into
such power lines or circuits. When installing the antenna, take extreme care to avoid
touching such power lines or circuits, as contact with them can be fatal.
22 Do not attempt to service the receiver yourself, as opening or removing covers may
expose you to dangerous voltage and will void the Limited Warranty. Refer all servicing to
authorized service personnel.
23 Unplug the receiver from the AC power outlet before cleaning.
24 Do not place the receiver in an enclosure such as a cabinet without proper ventilation.
25 Do not install the receiver in any area where the temperature can be less than 40°F or
more than 113°F. If the receiver is cold to the touch, do not plug it in immediately. Let it sit
unplugged at room temperature for at least 45 minutes before plugging it in.
26 Use an outlet that contains surge suppression or ground fault protection. During an
electrical storm or when the receiver is left unattended and unused for long periods of
time, unplug the power cord from the wall outlet, disconnect the lines between the receiver
and the antenna, and disconnect the Ethernet cable. These actions provide additional
protection against damage caused by lightning or power line surges.
27 Tighten all of the coaxial cable connections only by hand. If you use a wrench, you may
overtighten the connections and damage your equipment. Damage caused by
overtightening is not covered by the Limited Warranty.

Safety
vii
Proper Care of Your Equipment
•Always handle the satellite receiver carefully. Excessive shock and vibration can
damage the equipment.
•If the equipment is turned on and needs to be moved, unplug the equipment and let it
sit for at least 30 seconds before moving it.
•The use of accessories or attachments not recommended by the receiver
manufacturer voids the Limited Warranty.
•Do not stack the receiver on top of or below other electronic devices as this can cause
heat build-up and vibration.
On some TVs, the presence of fixed images for extended periods of time may
cause them to be permanently imprinted on the screen. Consult your TV user
guide for information on whether this is a problem for your TV, what operating/
viewing restrictions apply to avoid this problem, and associated TV warranty
coverage.
If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
•Reorient or relocate the antenna assembly.
•Increase the separation between the equipment.
•Connect the equipment into an outlet on a circuit different from that to which the DISH
receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
Note to Satellite TV System Installer: This reminder is provided to call the satellite TV system installer’s
attention to the guidelines for properly grounding the system in accordance with the National Electrical Code
(NEC)® as referenced in Articles 250, 810, and 820. These sections cover the conductor insulation, material,
size, length, and connection requirements.
Satellite Dish
Coaxial Cable
from Satellite Dish
Electric Service Equipment
Ground Clamps
Power Service Grounding
Electrode System
(Part III Grounding Electrode System
and Grounding Electrode Conductor)
Antenna Discharge
Unit
Ground Clamp
Grounding Conductors
(NEC Section 820.93)

Safety
viii
Notes

i
Important Safety Instructions v
1 Introduction
WELCOME 2
HOW TO USE THIS GUIDE 2
ABOUT YOUR DISH ACCOUNT 4
WATCHING TV NOW 5
ADDITIONAL SERVICES 6
ABOUT SATELLITE TV RECEPTION 6
MOVING ON-SCREEN LOGO 7
2 Satellite Receiver
REMOTE CONTROL 10
SATELLITE RECEIVER FRONT PANEL 14
SATELLITE RECEIVER BACK PANEL 14
USING THE MENUS 15
USING TEXT FIELDS 16

Table of Contents
ii
3 Watching TV
CHANGING CHANNELS 20
USING THE PROGRAM GUIDE 20
USING THE BROWSE BANNER 21
USING SEARCH TO FIND APROGRAM 22
FINDING APROGRAM BY ITS THEME 23
4 Pay Per Programs
ORDERING APAY-PER-VIEW PROGRAM 26
REVIEWING PAY-PER-VIEW ORDERS 26
5 Favorites Lists
WHAT ARE FAVORITES LISTS? 30
CREATING OR CHANGING FAVORITES LISTS 30
NAMING FAVORITES LISTS 31
USING FAVORITES LISTS 32
6 Locks
WHAT ARE LOCKS?34
CREATING OR CHANGING RATINGS LOCKS 35
CREATING OR CHANGING CHANNEL LOCKS 38
LOCKING OR UNLOCKING PAY-PER-VIEW CHANNELS 39
HIDING ADULT CONTENT OR LOCKED CHANNELS 39
LOCKING OR UNLOCKING THE FRONT PANEL 40
CREATING OR CHANGING APASSWORD 41
LOCKING AND UNLOCKING YOUR RECEIVER 41

Table of Contents
iii
7 Your DISH Account
CUSTOMER SERVICE 44
8Timers
TIMERS 46
USING THE TIMERS LIST 48
SETTING UPAN AUTOMATIC TIMER 48
SETTING UPAMANUAL TIMER 49
DELETING ATIMER 49
OVERLAPPING TIMERS 50
ENABLING RECORD LINK 50
9 Remote Control Setup
IMPROVING RECEIVER CONTROL 52
OPERATING OTHER DEVICES 54
THE RECOVER BUTTON 64
SENDING DISCRETE POWER ONAND OFF 65
10 Customizing Your Receiver
ATTACHING AN EXERNAL HARD DRIVE 68
CUSTOMIZING THE GUIDE AND CHANNEL LISTS 70
CHANGING LANGUAGES 72
USING CLOSED CAPTIONING 72
SETTING UPAUDIO OUTPUT 73
RESETTING TO FACTORY DEFAULTS 75
SCHEDULING RECEIVER UPDATES 76
INACTIVITY STANDBY 76

Table of Contents
iv
11 Connections
CONNECTING TO THE TV 80
CONNECTING TO YOUR DISH ANTENNA 83
CONNECTING TO ADISH TAILGATER 84
MOBILEDISH™: USING YOUR
VIP 211ZAS AMOBILE RECEIVER 84
CONNECTING AN OVER-THE-AIR ANTENNA 86
SCANNING FOR OVER-THE-AIR CHANNELS 86
USING TROUBLESHOOTING TOOLS 90
Reference
TROUBLESHOOTING TABLES 94
REMOTE CONTROL DEVICE CODES 105
Appendix
LIMITED WARRANTY 108
RESIDENTIAL CUSTOMER AGREEMENT 109
FCC COMPLIANCE 117
Index 119