EverFocus EPRO NVR Series User manual

EPRO NVR Series
16/32 Channels Embedded NVR with 2/4 HDDs
User’s Manual
EPRO NVR 32
EPRO NVR 16
Copyright © EverFocus Electronics Corp.
Release Date: May, 2017

EVERFOCUS ELECTRONICS CORPORATION
EPRO NVR Series
16 / 32 Channels Embedded NVR with 2 /4 HDDs
User’s Manual
1995-2017 EverFocus Electronics Corp.
www.everfocus.com.tw
Disclaimer
All the images including product pictures or screen shots in this document are for example only. The
images may vary depending on the product and software version. Information contained in this document
is subject to change without notice.
Copyright
All rights reserved. No part of the contents of this manual may be reproduced or transmitted in any form
or by any means without written permission of the EverFocus Electronics Corporation.
Windows is a registered trademark of the Microsoft Corporation.
D-Link is a registered trademark of the D-Link Corporation.
DynDNS is a registered trademark of the DynDNS.org Corporation.
Other product and company names mentioned herein may be the trademarks of their respective owners.

ii
Safety Precautions
Refer all work related to the installation of this product to qualified service personnel or
system installers.
Do not block the ventilation openings or slots on the cover.
Do not drop metallic parts through slots. This could permanently damage the appliance.
Turn the power off immediately and contact qualified service personnel for service.
Do not attempt to disassemble the appliance. To prevent electric shock, do not remove
screws or covers. There are no user-serviceable parts inside. Contact qualified service
personnel for maintenance. Handle the appliance with care. Do not strike or shake, as this
may damage the appliance.
Do not expose the appliance to water or moisture, nor try to operate it in wet areas. Do
take immediate action if the appliance becomes wet. Turn the power off and refer servicing
to qualified service personnel. Moisture may damage the appliance and also may cause
electric shock.
Do not use strong or abrasive detergents when cleaning the appliance body. Use a dry cloth
to clean the appliance when it is dirty. When the dirt is hard to remove, use a mild
detergent and wipe gently.
Do not overload outlets and extension cords as this may result in a risk of fire or electric
shock.
Do not operate the appliance beyond its specified temperature, humidity or power source
ratings. Do not use the appliance in an extreme environment where high temperature or
high humidity exists. Use the NVR at temperatures within 0°C~40°C / 32°F~104°F (Storage).
The input power source is 12VDC (EPRO NVR 16); 100-240VAC~ (EPRO NVR 32).
Read Instructions
All the safety and operating instructions should be read before the unit is operated.
Retain Instructions
The safety and operating instructions should be retained for future reference.
Heed Warnings
All warnings on the unit and in the operating instructions should be adhered to.
Follow Instructions

iii
All operating and use instructions should be followed.
Cleaning
Unplug the unit from the outlet before cleaning. Do not use liquid cleaners, abrasive or
aerosol cleaners. Use a damp cloth for cleaning.
Attachments
Do not use attachments not recommended by the product manufacturer as they may
cause hazards.
Water and Moisture
Do not use this unit near water-for example, near a bath tub, wash bowl, kitchen sink, or
laundry tub, in a wet basement, near a swimming pool, in an unprotected outdoor
installation, or any area which is classified as a wet location.
Servicing
Do not attempt to service this unit by yourself as opening or removing covers may expose
you to dangerous voltage or other hazards. Refer all servicing to qualified service
personnel.
Power Cord Protection
Power supply cords should be routed so that they are not likely to be walked on or pinched
by items placed upon or against them, playing particular attention to cords and plugs,
convenience receptacles, and the point where they exit from the appliance.
Object and Liquid Entry
Never push objects of any kind into this unit through openings as they may touch
dangerous voltage points or short-out parts that could result in a fire or electric shock.
Never spill liquid of any kind on the unit.
RTC (Real Time Clock) Battery
When encounter failure of time calibration of your DVR, the issue may be caused by
running-out of RTC battery. Users will have to change the RTC battery on the main board
of the NVR.
ATTENTION! This is a class A product which may cause radio interference in a domestic
environment; in this case, the user may be urged to take adequate measures.

iv
This Product is RoHS compliant.
Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party
responsible for compliance could void the users’ authority to operate this equipment.
WEEE
The information in this manual was current upon publication. The manufacturer reserves the right to
revise and improve his products. Therefore, all specifications are subject to change without prior
notice. Manufacturer is not responsible for misprints or typographical errors.
Please read this manual carefully before installing and using this unit. Be sure to keep it handy for
later reference.
Your EverFocus product is designed and manufactured with high quality materials and
components which can be recycled and reused. This symbol means that electrical and
electronic equipment, at their end-of-life, should be disposed of separately from your
household waste. Please, dispose of this equipment at your local community waste
collection/recycling centre. In the European Union there are separate collection systems
for used electrical and electronic product.
Please, help us to conserve the environment we live in!

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TABLE OF CONTENTS
1. Introduction................................................................................................................... 1
1.1 Features .......................................................................................................................... 1
1.2 Packing List...................................................................................................................... 2
1.3 Dimensions...................................................................................................................... 2
1.4 Front Panel...................................................................................................................... 3
1.5 Rear Panel ....................................................................................................................... 4
2. Connection and Installation............................................................................................ 6
2.1 Hard Disk Installation...................................................................................................... 6
2.1.1 Hard Disk Compatibility List........................................................................................ 9
2.2 Rack Mount..................................................................................................................... 9
2.3 Basic Connection........................................................................................................... 10
2.3.1 Alarm I/O................................................................................................................... 12
2.4 Accessing the Web Interface of NVR ............................................................................ 13
3. Getting Started ............................................................................................................ 17
3.1 Turning On / Off the Power .......................................................................................... 17
3.2 Restart the NVR............................................................................................................. 18
3.3 Startup Wizard .............................................................................................................. 19
3.4 Live View Window......................................................................................................... 23
3.5 Live Channel Tool Bar.................................................................................................... 24
3.5.1 Digital Zoom.............................................................................................................. 25
3.5.2 PTZ Control................................................................................................................ 26
4. OSD Root Menu ........................................................................................................... 28
4.1 Main Menu.................................................................................................................... 30
4.1.1 Settings...................................................................................................................... 30
4.1.1.1 Display....................................................................................................................... 30
4.1.1.1.1 IP Channels......................................................................................................... 30
4.1.1.1.2 Output................................................................................................................ 34
4.1.1.2 Record....................................................................................................................... 35
4.1.1.2.1 Record................................................................................................................ 35
4.1.1.2.2 Record Schedule ................................................................................................ 36
4.1.1.2.3 Main Stream....................................................................................................... 37
4.1.1.2.4 Sub Stream......................................................................................................... 38
4.1.1.3 Network .................................................................................................................... 39
4.1.1.3.1 Network (WAN).................................................................................................. 39
4.1.1.3.2 LAN..................................................................................................................... 41
4.1.1.3.3 Email................................................................................................................... 42
4.1.1.3.4 Email Schedule................................................................................................... 43
4.1.1.3.5 DDNS .................................................................................................................. 44
4.1.1.3.6 RTSP ................................................................................................................... 48
4.1.1.4 Alarm......................................................................................................................... 49

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4.1.1.4.1 Motion ............................................................................................................... 49
4.1.1.4.2 Alarm.................................................................................................................. 50
4.1.2 Record Search ........................................................................................................... 52
4.1.2.1 General...................................................................................................................... 52
4.1.2.1.1 Playback Mode................................................................................................... 53
4.1.2.2 Events........................................................................................................................ 55
4.1.2.2.1 Backup................................................................................................................ 57
4.1.3 Device........................................................................................................................ 58
4.1.3.1 HDD ........................................................................................................................... 58
4.1.3.2 PTZ............................................................................................................................. 59
4.1.4 System....................................................................................................................... 61
4.1.4.1 General...................................................................................................................... 61
4.1.4.1.1 General............................................................................................................... 61
4.1.4.1.2 DST ..................................................................................................................... 62
4.1.4.1.3 NTP..................................................................................................................... 63
4.1.4.2 Users ......................................................................................................................... 64
4.1.4.3 Info ............................................................................................................................ 66
4.1.4.3.1 Info ..................................................................................................................... 66
4.1.4.3.2 Channel Info....................................................................................................... 66
4.1.4.3.3 Record Info......................................................................................................... 67
4.1.4.4 Log............................................................................................................................. 67
4.1.5 Advanced .................................................................................................................. 68
4.1.5.1 Maintain.................................................................................................................... 68
4.1.5.2 Events........................................................................................................................ 69
4.1.6 Shutdown.................................................................................................................. 70
4.2 Lock/Unlock Screen....................................................................................................... 70
5. Remote Access to the NVR ........................................................................................... 71
5.1 Accessing the NVR on the Network .............................................................................. 71
5.2 Remote Live View Window........................................................................................... 74
5.2.1 Camera List................................................................................................................ 75
5.2.2 Live View Function Icons........................................................................................... 76
5.2.3 PTZ Control Panel...................................................................................................... 78
5.2.4 Image Control............................................................................................................ 80
5.3 Playback ........................................................................................................................ 81
5.3.1 Download.................................................................................................................. 84
5.4 Remote Setting ............................................................................................................. 85
5.4.1 Display....................................................................................................................... 85
5.4.1.1 IP Camera.................................................................................................................. 85
5.4.2 Record ....................................................................................................................... 87
5.4.2.1 Record Settings ......................................................................................................... 87
5.4.2.2 Record Schedule ....................................................................................................... 88

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5.4.2.3 Main Stream.............................................................................................................. 89
5.4.2.4 Sub Stream................................................................................................................ 89
5.4.3 Network .................................................................................................................... 90
5.4.3.1 Network .................................................................................................................... 90
5.4.3.2 Email.......................................................................................................................... 91
5.4.3.2.1 Email Schedule................................................................................................... 92
5.4.3.3 DDNS ......................................................................................................................... 93
5.4.3.4 RTSP .......................................................................................................................... 97
5.4.4 Alarm......................................................................................................................... 98
5.4.4.1 Motion ...................................................................................................................... 98
5.4.4.2 Alarm....................................................................................................................... 100
5.4.5 Storage / PTZ........................................................................................................... 102
5.4.5.1 Local Settings .......................................................................................................... 102
5.4.5.2 HDD ......................................................................................................................... 103
5.4.5.3 PTZ........................................................................................................................... 104
5.4.6 System..................................................................................................................... 105
5.4.6.1 General.................................................................................................................... 105
5.4.6.2 User Privilege .......................................................................................................... 107
5.4.6.3 Info .......................................................................................................................... 109
5.4.6.4 Channel Info............................................................................................................ 109
5.4.6.5 Record Info.............................................................................................................. 110
5.4.7 Advanced ................................................................................................................ 111
5.4.7.1 Firmware Upgrade .................................................................................................. 111
5.4.7.2 Load Default............................................................................................................ 111
5.4.7.3 Event Settings ......................................................................................................... 112
5.4.7.4 System Maintenance .............................................................................................. 113
6. Specification .............................................................................................................. 114
7. Troubleshooting......................................................................................................... 116
8. Usage Maintenance ................................................................................................... 118
Appendix A: IR Remote Control ......................................................................................... 119
Appendix B: Recording Backup through EF-Reader............................................................. 120
Appendix C: Enabling Alarm Events on Genie XMS ............................................................. 121

EPRO NVR Series
1
1. Introduction
EverFocus’ EPRO NVR Series is a professional embedded network video recorder designed for
small and medium-sized businesses (SMB) and enterprises. Operating on a Linux-based system,
the NVR offers quick PC-less configuration, network-based surveillance connection, megapixel
recording as well as playback, up to 32 channels and 24TB storage capacities are supported.
The NVR supports multi-channel playback at multiple speed options and easy data search by event
date and time. Users may enable and perform the specified functions through the local OSD menu
or Web interface. Furthermore, you can use EverFocus Mobile Applications, MobileFocus, to
remotely view the camera streams from the NVR through your handheld devices; or use EverFocus
Genie XMS central management system for remote management. You can also use EverFocus EF-
Reader to back up recordings from the NVRs.
EverFocus’ EPRO NVR Series is the best choice for a complete network-based surveillance solution.
It is versatile, flexible and well catered to the needs of the industry.
Model Name Max. CH Enternal HDD (3.5“ SATA HDD) Ethernet Alarm In/Out
EPRO NVR 32 32Ch 4 x HDD (up to 6TB each) 2 x RJ-45 16 / 4
EPRO NVR 16 16Ch 2 x HDD (up to 6TB each) 1 x RJ-45 16 / 1
1.1 Features
•Records up to 32CH – EPRO NVR 32 (main stream and sub stream)
•Records up to 16CH – EPRO NVR 16 (main stream and sub stream)
•Supports ONVIF IP cameras
•Supports H.265 and H.264 codec
•Supports dual-stream recording
•Supports 4HDD (up to 6TB each)
•Multiple serial interfaces
•Supports mobile applications (MobileFocus)
•Multiple network monitoring: Web viewer, Genie XMS CMS
•Certificates: CE, FCC, UL, RoHS
Chapter
1

EPRO NVR Series
2
1.2 Packing List
EPRO NVR 32
•NVR x 1
•Mouse x 1
•Power Cord x 1
•HDD Bracket x 4
•Rack Ear x 2
•IR Remote Control x 1 (with two AAA batteries. See Note 4)
•Screws Pack x 1 (Sliver Screw x 16, Washer Head Screw x 8, M3 (φ6.8) Screw x 4)
•CD x 1 (see Note 3)
• Quick Installation Guide x 1
EPRO NVR 16
•NVR x 1
•Mouse x 1
•Power Adaptor x 1
•IR Remote Control x 1 (with two AAA batteries. See Note 4)
•HDD Screws Pack x 1
•CD x 1 (see Note 3)
•Quick Installation Guide x 1
Note:
1. Equipment configurations and supplied accessories vary by country. Please consult your
local EverFocus office or agents for more information. Please also keep the shipping carton
for possible future use.
2. Contact the shipper if any items appear to have been damaged in the shipping process.
3. The CD contains the IP Utility software, User Manual and Quick Installation Guide.
4. Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries
according to the instructions.
a. Use only two AAA dry cell batteries.
b. Do not dispose of the batteries in a fire as it may explode.
1.3 Dimensions
EPRO NVR 32
430mm / 16.93"
79.5mm / 3.13"
399.3mm / 15.72"