Librestream ONSIGHT 400R User manual

LIBRESTREAM.COM
ONSIGHT 400R
COLLABORATION HUB
GUIDE

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February 2021
Information in this document is subject to change
without notice.
Reproduction in any manner whatsoever without the
written permission of Librestream is strictly forbidden.
Copyright © 2006-2016 Librestream Technologies,
Incorporated.
All rights reserved.
Name of Librestream Software Onsight Connect
Copyright Notice: Copyright 2004-2016 Librestream
Technologies Incorporated. All Rights Reserved.
Patents Notice: United States Patent # 7,221,386,
together with additional patents pending in Canada, the
United States and other countries, all of which are in the
name of Librestream Technologies Inc.
Trademark Notice: Librestream, the Librestream logo, Onsight,
Onsight Expert, Onsight Mobile, Onsight Connect, Onsight
Embedded, Onsight Enterprise, Onsight Account Manager,
Onsight Teamlink, and Onsight Management Suite are either
registered trademarks or trademarks of Librestream Technologies
Incorporated in Canada, the United States and/or other countries.
All other trademarks are the property of their respective owners.
Librestream
Onsight 400R Collaboration Hub Guide
Doc #: 400287-03, rev. A
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TABLE OF CONTENTS
2
1. Introduction 3
2. Requirements for Use 3
3. Ports & Indicators 3
4. Setup & Use 4
4.1 Internal Battery 4
4.2 Power Button and Status Indicator 4
4.3 Connecting to a Smartphone 4
4.4 Powering a Smartphone 5
4.5 Onsight Hub Video: Viewing and Streaming 5
4.6 Onsight Hub Media Sources 6
 4.7VideoSpecication         6
 4.8MediaConguration         7
5. Troubleshooting 7
5.1 Onsight Connect Not Pairing with the Onsight Hub 7
5.2 Onsight Hub Shows No Signal 7
5.3 Video from Onsight Hub is Rolling or Distorted 8
5.4 Onsight Hub is Non-responsive 8
6. Contact Support 8

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INTRODUCTION
ONSIGHT 400R COLLABORATION HUB
PORTS & INDICATORS
REQUIREMENTS FOR USE
The Onsight 400R Collaboration Hub is a portable accessory that
accepts video and audio from various video sources and links
it to the Librestream Onsight Connect application running on
smartphone (iOS or Android).
Using the Onsight Hub and Onsight Connect, technicians can
share video and audio from external video sources for real-time
collaboration with remote experts.
The Onsight Hub supports the following inputs:
• HDMI: up to 1080p30
• USB 2.0: USB Video Class (UVC) v1.1 or higher compliant
devices
• USB 2.0: USB Audio Class (UAC) for basic audio devices v1.0
• VGA (up to XGA: 1024x768@70 Hz)
• S-Video: NTSC and PAL
• Composite Video (using an S-Video Adapter)
This manual describes the Onsight Hub and how to use it with
Onsight Connect for smartphones.
• Onsight 400R Collaboration Hub
• Onsight 400R external battery charger
• Onsight Connect for smartphones software
• iOS or Android Smartphone
• Apple Lightning to USB Cable
• Android Smartphone USB Cable
1. Power and Stream Status
Indicator
• Blue: Onsight Hub is on.
• Pulses Blue: Onsight Hub is
streaming media.
• Blinking Rapidly White:
2. Ethernet Port
For Future Use (Not currently
active.)
5. USB Media Input
Supports USB video or audio
class devices.
6. HDMI Media Input
Standard sized HDMI port
supports non-protected (non-
HDCP) HDMI video and audio
up to 1080p60.
7. Power Port
The power adapter plugs into
this port to supply power and
charge the battery.
8. Power Button
Turns the Onsight Hub on and
9. Link Indicator
• Glows Green when linked to
Onsight Connect running on
an iOS device.
• Pulses Red when Onsight
Hubisupdatingrmware.
3. S-Video Media Input
Supports NTSC and PAL
S-Video sources.
4. VGA Media Input
Supports analog VGA
sources to a maximum of
1024x768@70 Hz.
ONSIGHT 400R COLLABORATION HUB
GUIDE
off. From the off state, the
Onsight Hub will take about 8
seconds until ready.
Onsight Hub is updating
rmware.
3

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10. Charge/Battery Indicator
Charging state with power
adapter connected:
• Green: fully charged
• Orange: charging
• Red: charger fault
occurred
Battery capacity without
power adapter connected:
• Green: battery capacity
over 40%
• Orange: battery capacity
20%-40%
• Red: battery capacity
10%-20%
• Flashing Red: Less than
10%
• Auto Shutdown: 4%
11. iOS Device Port
Links the Onsight Hub
to Onsight Connect for
smartphones.
The USB Device Port also
provides power to an attached
Smartphone if the Onsight Hub
is powered on and running off
the AC power adapter.
SETUP & USE
Internal Battery
Power Button and Status Indicator
Connecting to a Smartphone
The internal battery makes the Onsight Hub a portable solution. A
fully charged battery supports 4 to 5 hours of streaming when using
theHighMediaConguration(720x480,10fps).BatteryLifemay
varydependingontheselectedMediaconguration.
Before using your Onsight Hub, connect the power adapter to the
Power Port and allow the battery to fully charge. When the Onsight
Hub is powered off, charging will take approximately 4 hours. The
battery will also charge if the Onsight Hub is powered on but at a
slower rate.
Charge Status:
• Orange: battery is charging.
• Green: battery is fully charged.
You can also operate the Onsight Hub while it is plugged into the
power adapter.
Press the Power Button for one second to turn on the Onsight Hub.
• The status indicator glows solid Blue when the Onsight Hub is
on.
• The status indicator pulses Blue to show that the Onsight Hub
video is being streamed by the Onsight Connect application.
• The status indicator rapidly blinks White when the Onsight Hub
rmwareisbeingupdatedbytheOnsightConnectapplication.
• When the Status Indicator is off, the Onsight Hub is off.
Using a USB cable, connect the Onsight Hub to a Smartphone.
Turn on the Onsight Hub by pressing the Power Button. The
Smartphone will automatically pair to the Onsight Hub. If the
Onsight Connect application is not already running, the following
dialog appears:
Figure 4.1 Connecting
1.
2.
Turn off the Onsight Hub by pressing the Power Button. When
running on battery, the Onsight Hub automatically powers off after 5
minutes of inactivity. To perform a manual reset of the Onsight Hub,
press the power button for 10 seconds.
4

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Figure 4.2 System Health (not connected)
Figure 4.3 System Health (connect)
Select Allow to launch Onsight Connect immediately.
Select Ignore to prevent Onsight Connect from launching
immediately. Start Onsight Connect when needed by clicking on
the Onsight icon.
From the Onsight Connect Dashboard, you can check the status
of the Onsight Hub by pressing the Health button.
• If an Onsight Hub is not attached, the Accessory will show
Not Present.
• The System Health screen will also show the Onsight Hub
as Not Present if it is powered off while attached to a
smartphone.
If an Onsight Hub is connected, the System Health screen
shows the Accessory as “Connected”. Press “Details” and scroll
to the Onsight Collaboration Hub Details section to view the
batterystatusandrmwareversion.TheLinkIndicatoronthe
Onsight Hub turns green to show a successful connection to
Onsight Connect.
View the System Health-Details screen at any time to check the
battery level and to decide when the battery requires charging.
The Charge Indicator on the Onsight Hub turns red when the
battery discharges to 20%; this is an indication that charging is
required.
3.
4.
5.
6.
7.
Powering a Smartphone
Updating the Firmware
Onsight Hub Video: Viewing and Streaming
When the Onsight Hub is running on internal battery, it does not
provide power to the connected smartphone. That means the
Onsight Hub will not charge the internal battery of the smartphone.
However, the Onsight Hub will provide power to a smartphone under
the following conditions:
• The Onsight Hub is plugged into the power adapter (not running
on internal battery).
• The Onsight Hub is powered on.
Under the above conditions, the Onsight Hub can charge the internal
battery of a smartphone.
The External Video Source icon appears at the top right of the
Onsight Connect Viewer whenever the Onsight Hub is successfully
paired with Onsight Connect running on an iOS device.
When connected, video that is captured by the Onsight Hub is
automatically displayed in the Onsight Connect Viewer. The video
can then be shared in an Onsight Connect call (and/or recorded).
If the Onsight Hub does not have an active external video source
connected, the No Signal message appears in the Viewer (see the
Onsight Hub Media Sources section for instructions on connecting
external video sources).
During a call, shared video can be switched between Front, Back
and External Video Sources. To select the Onsight Hub as a Video
Source, choose External from the Video Source list. The other video
source options refer to the front or back camera of a smartphone.
Figure 4.4 shows the Onsight Hub connected to the Onsight Connect
application running on an iOS device.
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You can check for updates by going to Settings-Onsight
Collboration Hub. Press “Check for Updates”.
• If an update is available follow the onscreen instructions.
Note: The Onsight Hub must be plugged into the power
adapter to proceed with an update.
•IftheOnsightCollaborationHubrmwareisuptodate
press “Close”.

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Figure 4.4 Onsight Connect Application running on an iOS device
Whenever the Onsight Hub is disconnected from a smartphone,
Onsight Connect will automatically switch back to an internal
camera of the smartphone as the video source.
Onsight Hub Media Sources
Video Source Selection
Changing Stream Settings
Video Specification
Audio Source Selection
The Onsight Hub supports multiple video inputs which may be
simultaneously connected to the Onsight Hub. However, only
one video input will be active at a time. The order of video source
selection is as follows:
• HDMI (unprotected sources only, non-HDCP)
• USB video class devices (UVC USB Video Class v1.1 or higher
compliant)
• USB audio class devices (UAC for basic audio devices v1.0)
• VGA (up to XGA: 1024x768 @ 70 Hz)
• S-Video (NTSC and PAL)
• Composite Video using an S-Video Adapter (NTSC and PAL)
If the active source is removed from the Onsight Hub, it searches for
the next available source and selects it automatically.
The video source devices can be hot swapped. It is not necessary to
stop streaming before connecting or disconnecting any video source.
The Onsight user may select video stream settings using the Audio/
Video Settings screen. However the inputs available to the Onsight
Hub can vary in available resolutions, aspect ratio, and frame-rate.
For this reason, the Onsight Hub automatically adjusts the settings
to remain consistent with the capabilities of the active video source.
For example:
If the user selects D1 (720x480) at 30 frames per second (FPS)
and the Onsight Hub is connected to a USB camera that provides
a maximum of 640x480 @ 10 FPS, then the settings are adjusted
to 640x480, 10 FPS. If the user then unplugs the USB camera and
attaches an HDMI source of 1080p60, the Onsight Hub re-adjusts
the settings to 720x400, 30 FPS. The 720x400 resolution matches the
HDMI aspect ratio of 16:9 while not exceeding the original requested
frame size.
The Onsight Hub supports multiple video inputs which may be
simultaneously connected to the Onsight Hub. However, only
one video input will be active at a time. The order of video source
selection is as follows:
• HDMI (unprotected sources only, non-HDCP): up to 1080p30
• USB 2.0: USB Video Class (UVC) v1.1 or higher compliant devices
• USB 2.0: USB Audio Class (UAC) for basic audio devices v1.0
• VGA (up to XGA: 1024x768@70 Hz)
• S-Video: NTSC and PAL
• Composite Video (using an S-Video Adapter)
In addition to video, the Onsight Hub streams subject audio if it is
available. Subject audio is synchronized with the active video stream.
The availability of subject audio is summarized below for each media
input:
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HDMI Media Input: HDMI supports both video and audio so subject
audio is available from HDMI sources that transmit audio.
USB Media Input: This input can simultaneously support video and
audio endpoints. Subject audio is available from USB cameras that
support it.
Note some USB audio devices have non-standard interfaces and
may not be compatible with the Onsight Hub.
S-Video and VGA Media Inputs: These video sources do not carry
audio signals and therefore do not support subject audio.
NOTE: Any video source can be augmented with subject audio by
connecting a supported USB audio device to the Onsight Hub.
The USB media input captures audio when another media input
is selected as the video source. USB audio takes precedence and
replaces HDMI audio if HDMI is the selected source.

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To achieve the best quality images when sharing HD Video in an
Onsight Session, set the output resolution of the video source
attached to the Onsight Collaboration Hub to match the Onsight
ConnectMediaCongurationbeingused.
Forexample,iftheselectedMediaCongurationisstreaming720p
video, then set the output resolution of the video source attached to
the Onsight Collaboration Hub to 720p as well. Note: When making
changes to the video source, most cameras change their output
resolution immediately; however; some cameras may require the
cable to be re-connected to the Onsight Collaboration Hub after the
resolution is changed.
AgainwhenusingHighDenitionresolutions:itisbestpractice
toalwaysmatchtheresolutionoftheMediaCongurationtothe
resolution of the native video source attached to the Onsight Hub.
If the resolution is not matched, the Onsight Hub must resize each
video frame. This can cause excessive overhead at higher frame
rates and may introduce latency into the stream.
The following section describes possible issues and how to resolve
them.
TROUBLESHOOTING
Onsight Connect Not Pairing with the Onsight Hub
Onsight Hub Shows No Signal
Symptoms
The Onsight Connect application does not show the External Video
icon in the Viewer and the System Health screen reports that the
Onsight Hub is Not Present.
Symptoms
The Onsight Hub has been selected as the video source and one or
more of the media inputs are connected but the Viewer shows No
Signal.
Possible Issue
None of the connected media inputs is active or valid.
Solution
• USB
Unplug and reconnect the USB camera. Some USB cameras can
take up to 10 seconds to start sending video. If no video appears,
then it is possible that the particular device is not supported by the
Onsight Hub. If this is the case, please contact Librestream
Support.
• HDMI
Unplug and reconnect the HDMI cable. If no video appears, then it
is possible that the HDMI source is protected using HDCP.
Examples of HDMI devices that are protected are DVD/Blueray
players, satellite receivers, Apple TV or similar boxes.
• VGA
Unplug and reconnect the VGA cable. If no video appears, then the
VGAsourcemaybeconguredtooutputanunsupportedresolution
or refresh rate (maximum is 1024x768 at 70 Hz).
• S-Video
ConrmthattheS-Videosourceisonandconguredtooutput
video.
7
Issue
Onsight Hub is not physically connected to the smartphone. The
Onsight Hub is off or the internal battery is not charged.
Solution
1. Connect the Onsight Hub to the smartphone using the appropriate
USB cable.
2. Make sure the Onsight Hub is being powered by the power
adapter.
3. Press and hold the power button for 1 second to turn on the
Onsight Hub and wait for the status indicator to pulse blue.
4. Reconnect the Onsight Hub to the smartphone.
5.ConrmthattheOnsightConnectapplicationrecognizesthe
Onsight Hub.
Media Configuration
The Onsight Audio/Video status panel displays the current media
congurationwhenstreamingvideo.
MediaCongurationsrangefromLow(320x240)upto1080p.When
aMediaCongurationisselected,theOnsightCollaborationHub
will provide H.264 video at the closest matching resolution the video
source supports. In most cases, the resolution of the video sent
by the Onsight Collaboration Hub will match the resolution of the
selectedMediaConguration.
The Onsight Collaboration Hub may produce video at slightly
differentresolutionsthansetintheMediaCongurationtoensure
the aspect ratio is correct. The actual resolution of the video being
streamed will be displayed at the top of the Audio/Video status
panel.

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CONTACT SUPPORT
Video from Onsight Hub is Rolling or Distorted Onsight Hub is Non-responsive
Symptoms
The video from the Onsight Hub that appears on the Onsight
Connect Viewer is rolling or distorted.
Issue
Some video sources or the intervening cables may supply
weak or noisy signals to the Onsight Hub causing poor initial
synchronization.
Solution 1
Disconnect and reconnect the video source.
Solution 2
From Onsight Connect, select a video source other than the Onsight
Hub Hub (e.g. Front or Back camera) and then reselect the Onsight
Hub.
Symptom
The Onsight Hub appears to be powered on (some or all indicators
are lit) but will not connect to a smarpthone and will not power off.
Solution
1. Disconnect the Onsight Hub from the smartphone.
2. Make sure the Onsight Hub is connected to the power adapter.
3. Press and hold the Power Button for 10 seconds to reset the
Onsight Hub.
4. Power the Onsight Hub back on and reconnect to the smartphone.
If your issue is not listed, then follow the steps in for “Onsight Hub is Non-responsive”. If this does not resolve your issue, please contact
[e-mail] or call 1.800.849.5507 or +1.204.487.0612.
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