Neopost M3000 User manual

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ENGLISH
TABLE OF CONTENTS
1 Health, Safety and Environment ..................................................... 3
1.1 Precautions and safety issues .................................................... 3
1.2 Country specific conditions ....................................................... 4
1.3 End of life ............................................................................... 5
2 General ........................................................................................... 6
2.1 Denominations ........................................................................ 6
2.2 Functional description .............................................................. 7
2.3 Display .................................................................................. 8
3 Operating Instructions ................................................................... 9
3.1 Installation ............................................................................. 9
3.2 Preparation ............................................................................ 9
3.3 Starting up ............................................................................ 11
3.4 Loading documents ................................................................. 12
3.5 Loading envelopes .................................................................. 13
3.6 Sealing envelopes .................................................................. 14
3.7 Fill & Start ............................................................................. 15
3.8 Daily Mail .............................................................................. 16
3.9 Other menu options ................................................................ 17
4 Job Programming ......................................................................... 21
4.1 Job menu .............................................................................. 21
4.2 Job information ...................................................................... 22
4.3 Create job ............................................................................. 23
4.4 Edit job ................................................................................. 31
4.5 Copy job ............................................................................... 31
4.6 Delete job ............................................................................. 32
5 Supervisor Menu ........................................................................... 33
5.1 System information ................................................................ 33
5.2 Options ................................................................................. 34
5.3 Online services (Option*) ........................................................ 34
6 Optical Mark Recognition OMR (option) ........................................ 35
6.1 General ................................................................................. 35
6.2 Adjustments .......................................................................... 35
6.3 Document orientation ............................................................. 36
6.4 OMR codes ............................................................................ 36
7 Online services (option) ............................................................... 40
7.1 Start-Up Online Services ......................................................... 40
7.2 Connection ............................................................................ 40
7.3 History .................................................................................. 41
7.4 Messages ............................................................................. 41
7.5 Configuration Menu ................................................................ 42
8 Maintenance ................................................................................. 43
8.1 Operator maintenance ............................................................ 43
9 Fault finding ................................................................................. 44
9.1 Error messages ...................................................................... 44
9.2 Clearing stoppages ................................................................. 45
9.3 Operator troubleshooting ......................................................... 46

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10 Specifications ............................................................................... 50
10.1 Technical specifications ........................................................... 50
10.2 Configuration dimensions ........................................................ 50
10.3 Other general specifications ..................................................... 51
10.4 Document specifications .......................................................... 51
10.5 Insert specifications ................................................................ 52
10.6 Terminology .......................................................................... 53

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ENGLISH
1. HEALTH, SAFETY AND ENVIRONMENT
1.1 Precautions and safety issues
Thoroughly read this operator manual, before using this machine.
According to the European Guideline for machine safety (EC98-37), this operator manual
must be available in the national language(s) of the country where the machine is
delivered.
Therefore, if you do not have an operator manual in your country’s language(s), contact
your authorized distributor.
Warnings
• Disconnect the mains supply before performing any maintenance.
Safety precautions
• Only competent personnel should operate this machine.
If incompetent personnel do operate this machine, the manufacturer does not accept
responsibility for any resulting accidents or injuries.
• Only skilled persons, who are aware of the risks involved, may open the protective
covers.
For safety reasons, the machine will not function when the covers are open.
• Keep long hair, fingers, jewelry, etc. away from rotating and moving parts.
• The power connection must be easily accessible, preferably close to the machine.
• For safety reasons, it is essential that the machine is connected to a socket outlet that
has a protective earth connection.
• Over-current protection in the equipment also relies on the branch circuit protection
(max. 20 A).
• The following part(s) is (are) considered the equipment disconnect device(s):
- Power supply cord plug
Conventions
Note
A note gives additional relevant information.
Warning
This symbol:
- identifies situations where improper use of the machine can result in
personal injury or permanent/catastrophic damage to the machine.
- indicates that the operator manual should be consulted.

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1.2 Country specific conditions
Denmark
In Denmark, certain types of Class 1 appliances may be provided with a plug that does not
provide an adequate earth connection when inserted into a Danish socket outlet.
Make sure the machine has a good functioning connection that has protective earthing.
(the Plug and socket outlet must match).
Japan
• Establish an earth connection before connecting the mains plug to the power supply.
• First disconnect the power supply before removing the earth connection.
Languages
This manual is also available in other languages. For more information please contact your
local supplier.

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ENGLISH
1.3 End of life
The objectives of the European Community's environment policy are, in particular, to
preserve, protect and improve the quality of the environment, protect human health and
utilise natural resources prudently and rationally. That policy is based on the
precautionary principle and principles that preventive action should be taken, that
environmental damage should as a priority be rectified at source.
Separate collection of waste is the precondition to ensure reuse and recycling of waste
that is generated at the disposal of electrical or electronical equipment and is necessary to
achieve the chosen level of protection of human health and the environment in the
European Community.
More particularly, certain materials and components of waste electrical and electronical
equipment needs selective treatment as their injudicious handling or disposing of on or
into land, water or air would represent a major threat to the environment and human
health.
In order to facilitate collection and treatment separated from normal domestic waste,
electrical and electronical equipment is marked with the following logo:
Not only are you by law not allowed to dispose of the waste equipment via other waste-
streams, but we encourage you to actively contribute to the success of such collection and
to the common good and better quality of life of present and future generations.
For more information on the correct disposal of this product please contact your local
dealer.
Do not mix with normal domestic waste
collection system dedicated to electrical
and electronical waste.
Please use the subjoined return or
Equipment produced after August 13,
2005.

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2. GENERAL
2.1 Denominations
A Envelope catch tray L Bellows
B Envelope slide M Handle for clearing stoppages
C Display with operating buttons N Water reservoir
D Upper unit O Side cover (opened)
E Locking hand grip upper unit P Ruler
F Document feeders Q Thumb wheel for side guide
GCollatorarm adjustment
H Collator area R Side guides envelope hopper
I Power inlet, power switch,
RS232 connector / USB / modem S Knob for separation adjustment
J Knobs for clearing stoppages T Envelope support bracket
KSensors
Q OPRST JKL
N
JM
A B C
F
G
H
I
D
E

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2.2 Functional description
The system has the following areas:
1 Document Feeders The machine selects documents from the feeders according to
the applicable job options.
2 Collating area The documents are collected in the collating area before they
are transported to the folding area.
3 Folding area In the folding area, the document(s) are folded according to
the job specifications.
4 Envelope feeder The envelopes are picked up and transported to the insert
position inside the machine.
5 Inserter After the folded package of documents is inserted into the
envelope, the glue of the envelope is moistened and the
envelope is closed.
6 Operating panel The machine is programmed and operated from the operating
panel. This panel has: four blue function buttons for entering
commands, a Start/Stop button , and an escape button
. See following figure.
1
2
3
4
5
6
START
STOP
ESC

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2.3 Display
The main user display is shown in the following figure:
• Use the four blue function buttons (A) to navigate the various menus of the user display.
• Press the escape button (B) to exit the current menu.
• Press the green Start/Stop button (C) to start or stop jobs.
Note
Throughout this manual, the term “select” is used to indicate that you have to push the
blue function button next to the required command; for example, select , means that
you have to push the function button (A) next to the icon . See above figure.
Note
When the machine is running, the word “clear” will be displayed at the bottom right- hand
corner of the screen. Selecting “clear” will clear the document path, and prepare the
machine for a new job.
Caution
The display is covered with a thin plastic layer. To avoid permanent damage to the
display, do not allow sharp objects to come in contact with this display.
START
STOP
ESC
A
BC
ESC
START
STOP

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ENGLISH
3. OPERATING INSTRUCTIONS
3.1 Installation
Warning
You can severely damage the machine if it is connected to the incorrect power supply.
Before plugging in the machine, check if the local voltage is the same as the voltage
mentioned on the type plate.
Incidence of light can cause disturbing reflections in the display, resulting in reduced
readability. If necessary, change the position of the machine to improve the readability for
the operator.
3.2 Preparation
Document feeder trays
Place the document feeder trays in position.
1. Hold the document feeder slightly inclined as
shown in the figure.
2. Place the front end of the document feeder tray
underneath the two black rollers.
3. Move the document feeder tray upwards (lifting
the black rollers), until it is possible to “hook”
the feeder into place.
4. Move the document feeder tray towards the
machine and move the hooks over the mounting
points (on both sides).
5. Let the document feeder tray rest on the
machine.

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Slide and envelope catch tray
6. Attach the slide as shown in the figure.
7. Position the envelope catch tray into the holes
underneath the envelope hopper as shown in
the figure.
The distance Ashould be approximately 1.5 x
the envelope height.
A

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ENGLISH
3.3 Starting up
1. Connect the machine to the mains power supply.
2. Use the power switch to switch the machine ON.
The software will ask you to select the required language.
3. Select the required language for the display.
4. The software will ask you if you want the “select language option” to be displayed
every time the machine is switched on. Select either Yes or No.
5. Select .
The Main Menu 1/3 screen will be displayed.
The Main Menu has three screens in total. Select
at the bottom right-hand corner of the
screen to display the Main Menu 2/3 screen.
See following figure.
Main Menu 2/3 screen
Select to display the Main Menu 3/3 screen. See
following figure.
Main Menu 3/3 screen
Select to return to the Main Menu 1/3 screen.
These screens together with their functions are
described in full detail later in this manual.

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3.4 Loading documents
Document orientation
Adjusting side guides
1. Loosen knob Bhalf a turn.
2. Move the side guides outwards.
3. Place a small stack of documents between the
side guides.
4. Move the side guides Aand Cto the document,
so the documents have just enough space to
slide between the side guides.
5. Tighten knob B.
Document separation
The term ‘Document separation’ refers to the adjustment required for separating the
upper document from the rest of the documents in the stack. This prevents documents
being picked up from the stack at the same time. This machine has automatic feeders
only; all document separation is automatically adjusted.
feeder swap two documents document + enclosure
one document
no fold
single fold
letter fold
zig-zag fold
Address carrier in
upper feeder.
Face up and leading.
Address carrier in upper
linked pair feeders.
Face up and leading.
Address carrier in
upper feeder.
Face up and leading.
Address carrier in upper
feeder.
Face up and leading.
Address carrier face
down and trailing. Address carrier in lower
linked pair feeders.
Face down and trailing.
Address carrier in lower
feeder.
Face down and trailing.
Address carrier in upper
feeder.
Face down and trailing.
double
parallel fold
B
CA

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Feeding documents
1. Turn the left side guide Adownwards
The feed roller will be lifted.
2. Place a stack of documents between the side
guides.
3. Turn the left side guide Aupwards.
3.5 Loading envelopes
Adjusting side guides
Adjust side guides Cby rotating thumbwheel D, so
that the envelopes:
- fit exactly between the side guides.
- can move freely.
NOTE
If the distance between the side guides is too large,
the envelopes will twist sidewards, when transported
into the machine.
Envelope separation
1. Turn knob Acounter-clockwise as far as possible.
2. Slide an envelope (with closed flap) between the rollers in the machine and turn knob
Aclockwise until a slight resistance is felt when moving the envelope in and out of the
machine.
3. When the resistance is too high, turn knob Acounter-clockwise, until only a slight
resistance is felt.
A
DCA
B
C

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Feeding envelopes
1. Place the bottom envelope between the rollers
(flap down and trailing - bottom side of the
envelope pointing to the machine).
2. Loosen the stack of envelopes, and place the
stack on top of the bottom envelope.
3. Shift envelope support Bin or out, so that the
flap side of the envelope is lifted approximately
20 mm (0.8”).
Turn envelope support Bso the weight of the
envelopes is evenly distributed on both sides.
3.6 Sealing envelopes
Switch the envelope sealing ON or OFF.
1. Lift the handgrip to open the top cover.
2. Shift the blue handle Atowards to disable
the envelope sealing or towards to enable
the envelop sealing.
3. Close the top cover.
When the sealing of the envelopes is enabled, the
sealing liquid reservoir must be filled.
4. Open the front cover A.
5. Fill the reservoir Bto the “Max” level indication
with sealing liquid.
6. Close the front cover A.
Before starting the job, wait approximately 5
minutes for the brushes to moisten.
A
A
B

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3.7 Fill & Start
The Fill & Start feature automatically adjusts all machine settings.
When Fill & Start is started, the machine will pick one sheet from each filled feeder.
The picked documents will be folded (if necessary) and inserted into an envelope.
Using Fill & Start
1. Load envelopes.
2. Make sure there is sufficient sealing liquid in the
sealing liquid reservoir. If the reservoir has just
been filled, wait approximately 5 minutes for the
brushes to moisten. See “Sealing envelopes” on
page 14.
3. Load the documents face up and leading.
4. From the Main menu 1/3, select
.
5. After a few seconds, the Fill & Start screen will
appear.
6. Select to load a folded sheet into
an envelope.
The envelope will be:
- sealed if sealing is enabled (see “Sealing
envelopes” on page 14).
- ejected into the envelope tray, ready for
inspection.
Address position
1. Check the position of the address in relation to the address window in the envelope.
2. If necessary, select or to adjust the address position.
3. Select to make another test run.
4. Recheck the position of the address, and adjust as required.

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Starting the job
• Press the Start/Stop button to immediately start the job (once the address position
is correct).
• Press the escape button to return to the Main Menu 1/3 screen, without changing
the settings.
• When the machine is running, the word “clear” will be displayed at the bottom right-
hand corner of the screen. Select “clear” to clear the document path, and to prepare the
machine for a new job. The Main Menu 1/3 screen will appear.
3.8 Daily Mail
To process documents or sets of documents, which can not be processed automatically,
the top feeder is equipped with a daily mail switch.
Switch to the Daily Mail function:
1. Select or change to a job where the Daily Mail
function is set to ON.
The Daily Mail function can be recognized by the
icon.
2. Turn the left side guide Aof the upper tray
down.
3. The Daily Mail handle Bwill become visible.
Move the handle to to enable the Daily
Mail function.
4. Turn the left side guide Aupwards.
5. Place the document or document set in the
feeder.
If necessary adjust the side guides. See “Adjusting side guides” on page 12.
6. Press the Start/Stop button to start the job.
The document or document set will be folded and inserted into the envelope as
described in the selected job.
7. Place the following document or document set in the feeder. The machine will keep
running to process the inserted document or document set.
8. When finished with Daily Mail, press the Start/Stop button to stop the job.
9. Turn the left side guide A down.
10. Move the Daily Mail handle to the ‘AUTO’ position to disable the Daily Mail function,
and to enable automatic document separation.
START
STOP
ESC
A
B
START
STOP
START
STOP

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ENGLISH
3.9 Other menu options
After starting the machine, the Main Menu 1/3
screen will appear.
This screen shows the selected job number and the
total number of envelopes that have been processed
using this job.
• Press the Start/Stop button to start or stop
the job.
• When the machine is running, the word “clear” will
be displayed at the bottom right hand corner of
the screen. Select “clear” to clear the document
path, and to prepare the machine for a new job.
The Main Menu 1/3 screen will appear.
Job info
• Select to display all relevant information
about the selected job.
See “Job information” on page 22 for a detailed
explanation of this screen.
• Press the escape button to return to the Main
Menu 1/3 screen.
Job selection
From the Main Menu 1/3 screen, select
to select another predefined job.
1. Select or to choose another job
number.
2. Select to confirm the selected job, or
press the escape button to leave this screen
without changing the job.
START
STOP
ESC
ESC

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Counter
To reset the counter:
1. From the Main Menu 1/3 screen, select to
display the Main Menu 2/3 screen.
2. Select to reset the counter to 0.
- Press the Start/Stop button to start or
stop the job.
- When the machine is running, the word
“clear” will be displayed at the bottom right
hand corner of the screen. Select “clear” to clear the document path, and to prepare
the machine for a new job.
The Main Menu 1/3 screen will appear.
Insert position
Note
This adjustment must only be checked in case of problems, or when changing the
envelope type.
Check if the flap folding line is positioned
underneath the green roller B. If not adjust the
Insert position as follows:
START
STOP
A
B
C
D

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1. From the Main Menu 2/3 screen, select “Insert
position”. The Insert position screen will appear.
2. Select or to adjust the insert position to
the left or the right.
3. Select to load a new envelope
into the insert position
4. Recheck the insert position, and adjust as
required.
5. Select to confirm the changed settings (Main menu 2/3 will be displayed), or
press the escape button to return to the previous screen without changing the
settings.
6. If necessary adjust the “envelope insert fingers”:
- Open the top cover.
- Adjust the outer fingers Dapproximately 5 - 10 mm (0.2 till 0.4”) from the edges of
the envelopes.
- Loosen the knurled knobs C.
- Adjust the fingers Aso that the tip is approximately 5 mm (0.2”) inside the
envelope.
- Tighten the knurled knobs C.
Main Menu 3/3 screen
• From the Main Menu 2/3 screen, select to
display the Main Menu 3/3 screen.
This screen also shows:
-theselectedjobnumber
- the counter, showing the total number of
envelopes that have been processed using this
job.
ESC

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Job menu
1. From the Main Menu 3/3 screen, select
to access the job menu.
This menu enables the creation, deletion and/or
editing of jobs. To prevent jobs being edited or
deleted without informing the ‘job owner’, this
menu is protected by a PIN-code.
This job menu is described in “Job
Programming” on page 21.
2. Press the escape button to return to the
previous screen without changing the settings.
3. Press the escape button to return to the
Main Menu 1/3 screen.
Supervisor menu
1. From the Main Menu 3/3 screen, select
to display the supervisor menu.
This menu gives access to the system settings.
The supervisor menu, therefore, is restricted
and protected by a PIN-code.
The supervisor menu is described in “Supervisor
menu” on page 20.
2. Press the escape button to return to the
previous screen without changing the settings.
3. Press the escape button to return to the
Main Menu 1/3 screen.
ESC
ESC
ESC
ESC