NRG Reliant ADC V520 Dimensions

REV 11/15
Home Automation by Reliant
FAQs, Troubleshoot and Helpful Hints
Video Camera
models ADC V520, ADC V520IR or ADC V620PT

2Reliant |FAQs, Troubleshooting and Helpfull Hints | Video Camera
Video cameras
Why does the camera need to be connected to my router
with an Ethernet cable during setup?
The Ethernet cable allows the camera to be detected by the
home network. If the camera will be used with a wired router,
it can be left connected after setup. If it will be used with a
wireless router, it can be disconnected after setup.
What do the lights on the camera indicate?
A red light means there is no network connection. A blinking
green light means your camera has connected to your home
wireless network, while a solid green light means you have full
Internet connection.
I have a Reliant Home Automation Kit, and I’m just adding
the camera to it. Will it use the gateway from the kit?
No, it won’t use the gateway. The camera connects directly to
the Internet through your home wireless network.
I had to change my password on my Internet router and my
camera dropped oine. How do I get it back?
Log into the Reliant Connect web portal and select the
Video tab, then click Video Device Settings > Wireless
Network. Follow the prompts to enter the new password for
your wireless network.
I have a Pan/Tilt camera. Why does the camera spin around
and go up and down during the installation?
That’s just the camera’s way of calibrating itself.
How secure is my camera?
The camera is secured by using 256-bit AES encryption
which is the same level of encryption used by nancial
institutions.
Can I turn o that green LED on the front of the camera?
Yes, log into the Reliant Connect web portal and select
the Video tab, then click Video Device Settings > Video
Device Info and click the checkbox next to Turn O the
video device’s LED (light). Be sure to click Save to send the
command to the camera.
Does the power adapter need to be used to power the
camera all the time? Can batteries be used instead?
The power adapter is required. The camera does not utilize
batteries for power.
The power cable is too short to reach from the nearest
outlet to the location I want to mount the camera. Can I
splice in more cable to make it longer?
No, improper splicing may damage the camera and will
void the warranty. Instead, use a DC-power-adapter
extension cable.
What if I want to mount the camera to the ceiling?
You can follow the manufacturer installation and mounting
instructions to mount your camera to the ceiling. Once the
camera is set up, log into the Reliant Connect web portal.
Select the Video tab, then > Video Device Settings >
Camera Image and click the checkbox next to Flip Image
(otherwise your images will appear upside down). Be sure to
click Save to send the command to the camera.
Is there a way to capture a still image from the
video camera?
Yes. From the web portal, select the Video tab, then >Live
Video, and click the camera icon above the upper right-hand
corner of the video window. A still image will be captured. To
save it, right mouse click the still image window to bring up
the available options.
Frequently Asked Questions

3Reliant |FAQs, Troubleshooting and Helpfull Hints | Video Camera
Can I turn the camera o?
Yes, simply press the WPS switch on the camera once. Each
button press will turn the camera on or o but will not aect
the camera’s network connectivity.
Can I set up my camera to automatically turn on/o?
Yes. To set up geo-fencing, log into the Reliant Connect
web portal and select the Video tab, then click Recording
Schedules > Add a Schedule > Video Motion Detection
(VMD) and then the At Home Settings radio box.
Reliant Web Portal
The video clips are jumpy. Can that be xed?
The jumpiness is likely caused by large video les. You can
reduce the le size of your recorded videos by logging into the
Reliant Connect web portal, and selecting the Video tab.
Then click > Video Device Settings > Camera Image.
Jumpiness can also be caused by a slow internet connection.
If there is not at least 0.25 Mbps of upload bandwidth
per camera on the home network and in the broadband
connection, then contact the Internet service provider to nd
out how to increase upload bandwidth.
What is the limit for online storage of video clips?
Your View account is limited 1,000 clips of storage with
1,000 clips/month bandwidth. If you are signed up for video
notications, you will receive alerts when 50% and 90% of
the monthly bandwidth limit is used. To view your usage, log
into the Reliant Connect web portal and select the Video
tab, then click Saved Video Clips > Upload Limit. When you
reach your monthly limit, older recordings will be overwritten
by new recordings.
What is a protected clip?
Protected clips are archived video, so you don’t have to worry
about them ever being overwritten if or when the storage limit
is met.
How long will unprotected clips last before they get
overwritten?
It depends on the recording frequency and video quality
settings. The unprotected clips can remain for a few weeks or
a few hours. Careful camera placement and motion detection
settingswill reduce unwanted/unneeded recordings and
optimize online storage capacity.
In what formats are snapshots and video clips saved?
Snapshots are saved as JPEG les. Video clips can be saved
as MOV les, AVI les or MP4 les. To select settings for the
video clip le formats, log into the Reliant web portal and
select the Video tab, then click Saved Video Clips. Choose
the clips you would like to download and select the le
format from the drop-down menu. Click Save to complete
the download.
Reliant App
When I look at clips on my mobile device, the playback
window is tiny. Is there a way to enlarge it?
Changing your mobile device to landscape view should
slightly increase your viewing window. No other window size
modications are available on the mobile app at this time.

4Reliant |FAQs, Troubleshooting and Helpfull Hints | Video Camera
Troubleshooting
Camera doesn’t connect using the EZInstall™ Camera
Setup Wizard
If the camera fails to connect during the automatic
conguration process, rst disconnect the power to the
camera, then reconnect it. Wait for the LED light to turn solid
green, and then restart the EZInstall™ Camera Setup Wizard.
Camera wasn’t found by the network
Be sure to have the camera’s MAC address handy when
beginning the EZInstall™ Camera Setup Wizard, as you may
have to manually enter it early on. You’ll also need the name
and password from your wireless network for the wireless
conguration portion of the EZInstall™ Camera Setup Wizard.
Camera images are too dark/light
Even though the default camera settings will be sucient
most of the time, each home is dierent and camera locations
are not always well lit or naturally lit. To optimize your camera
settings, log into the Reliant Connect web portal and select
the Video tab, then click Video Device Settings > Camera
Image. Changes can be viewed in real time (though with
minimal lag) using the Live Video stream to observe how
changes aect the quality of the images.
Helpful tips
Camera placement best practices:
• Place the camera within ample reach of an electrical outlet
so that the power cord doesn’t cause the camera to move
on its mount.
• The camera is not rated for outdoor use and can only be
used indoors.
• Orient the camera with a view of a security risk, such as
windows, entry doors or any sensitive items or locations.
• Make sure your camera has a strong wireless signal from
your home router. (Check the wireless signal strength by
logging into the Reliant Connect web portal, and choosing
Video > Video Device Settings > Video Device Info.)
To avoid false triggers when using video motion
detection:
• Mount the camera as securely as possible to minimize
the chances of vibration or shock that might trigger a
false motion detection.
• Avoid pointing the camera at outdoor trees and foliage, or
anything that the wind or an air vent may blow.
• Avoid windows that are not a security concern. Lighting
changes during sunrise and sunset may cause false triggers.
• Avoid pointing the camera at areas with numerous shadows
(remember shadows change throughout the day) or
windows that have pedestrian trac.
For detailed instructions,
visit eliant.com/connectsupport and refer to the
User Manual or call us at 1.844.295.5556.

Home Automation products and services are provided by NRG Connected Home LLC d/b/a Reliant. Terms and conditions apply. For complete terms and conditions,
visit reliant.com/connectterms. Reliant is a service mark of Reliant Energy Retail Holdings, LLC. © 2015 NRG Energy, Inc. All rights reserved. 197889