Extension dialing
Each phone connected to the Ooma Ofce
system has its own 3-digit extension number
(starting at extension 101). This allows everyone
to share one main business number while letting
the Virtual Receptionist automatically route
incoming calls to the appropriate place. You
can easily dial from one extension to another by
dialing the extension number you want to reach.
Voicemail
Every extension is set up with a private voicemail
account. Each user can record their own greeting
and congure their messages to be forwarded to
email for easy listening.
Forwarding options
Employees who are in and out of the ofce a lot
can be just as productive on the go. Users can
choose from a variety of forwarding options that
best suit their needs. Ooma Ofce supports call
forwarding and simultaneous ringing.
Music on Hold
Don’t keep your customers waiting in silence –
keep them entertained with Music on Hold. This
feature is also a great way to share more about
your products and services, play out favorable
reviews and testimonials, and advertise your
latest promotions and offers.
Virtual Receptionist
The Virtual Receptionist handles incoming
calls and makes it easy for callers to reach the
right person. It is also invaluable for answering
common questions, advertising your services
and/or special offers, and for projecting a
professional image to your callers. Ooma Ofce
gives you the exibility to have different prompts
during business hours and when you are closed.
Conference bridge
Use the conference bridge feature to host your
own conference calls. You can congure a bridge
for each group or department in your business.
Virtual extensions
Keep your remote workers connected with virtual
extensions. These internal extension numbers
can be forwarded to an external number like a
cell phone, and they come with their own private
mailbox. Virtual extensions make it a snap for
your customers and everyone in the ofce to keep
in touch with the folks who aren’t there in person.
Ring Groups
Do you have a sales or support team? Routing
calls by function lets you to distribute the
workload and can help ensure someone is always
available for your customers. Ring groups span
multiple extensions—even virtual extensions!
Expandable capacity
Your Ooma Ofce conguration starts off with
one number and one extension, but this phone
system has plenty of room to grow with your
business.
Phone Extensions
Each user of Ooma Ofce will need an extension
set up on the system. A user could have a
physical phone in the ofce (which is connected
to the Ooma Ofce Base Station or an Ooma
Linx device) or, if they work remotely, a virtual
extension that forwards to their landline or
cell phone number. Ooma Ofce supports up
to 5 physical phone extensions and 20 virtual
extensions, enough capacity for the busiest of
businesses!
Phone Numbers
Additional phone numbers can be handy if you
want to have numbers in multiple area codes or
if some users need to have direct inbound calling
capabilities to bypass the Virtual Receptionist.
Features Overview
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