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Your Responsibility
The above Limited Warranties are subject to the following terms and conditions:
1. You must retain your bill of sale (invoice) and present it upon request for service and repairs or
provide other proof of purchase satisfactory to Photometrics.
2. You must notify the Photometrics factory service center within (30) days after you have taken
delivery of a product or part that you believe to be defective. With the exception of customers who
claim a “technical issue” with the operation of the product or part, all invoices must be paid in full in
accordance with the terms of sale. Failure to pay invoices when due may result in the interruption
and/or cancellation of your one (1) year limited warranty and/or any other warranty, expressed or
implied.
3. All warranty service must be made by the Photometrics factory or, at our option, an authorized
service center.
4. Before products or parts can be returned for service you must contact the Photometrics factory and
receive a return authorization number (RMA). Products or parts returned for service without a return
authorization evidenced by an RMA will be sent back freight collect.
5. These warranties are effective only if purchased from the Photometrics factory or one of our
authorized manufacturer's representatives or distributors.
6. Unless specified in the original purchase agreement, Photometrics is not responsible for installation,
setup, or disassembly at the customer’s location.
7. Warranties extend only to defects in materials or workmanship as limited above and do not extend to
any product or part which has:
•been lost or discarded by you;
•been damaged as a result of misuse, improper installation, faulty or inadequate maintenance or
failure to follow instructions furnished by us;
•had serial numbers removed, altered, defaced, or rendered illegible;
•been subjected to improper or unauthorized repair; or
•been damaged due to fire, flood, radiation, or other “acts of God” or other contingencies beyond
the control of Photometrics.
8. After the warranty period has expired, you may contact the Photometrics factory or a Photometrics-
authorized representative for repair information and/or extended warranty plans.
9. Physically damaged units or units that have been modified are not acceptable for repair in or out of
warranty and will be returned as received.
10. All warranties implied by state law or non-U.S. laws, including the implied warranties of
merchantability and fitness for a particular purpose, are expressly limited to the duration of the
limited warranties set forth above. With the exception of any warranties implied by state law or non-
U.S. laws, as hereby limited, the forgoing warranty is exclusive and in lieu of all other warranties,
guarantees, agreements, and similar obligations of manufacturer or seller with respect to the repair or
replacement of any parts. In no event shall Photometrics’ liability exceed the cost of the repair or
replacement of the defective product or part.
11. This limited warranty gives you specific legal rights and you may also have other rights that may vary
from state to state and from country to country. Some states and countries do not allow limitations on
how long an implied warranty lasts, when an action may be brought, or the exclusion or limitation of
incidental or consequential damages, so the above provisions may not apply to you.
12. When contacting us for technical support or service assistance, please refer to the Photometrics factory
of purchase, contact your authorized Photometrics representative or reseller, or visit our technical
support page at www.photomet.com.
