THOMSON ST 2030 SIP Service manual

ST2030 SIP Administrator Guide 1
ST 2030 SIP Administrator Guide
Thomson Telecom
S.A.S with a capital of 130 037 460 €
RCS 390 546 059
Copyright © THOMSON 2005
All rights reserved
08/2005

ST2030 SIP Administrator Guide 2
European Community Declaration of Conformity
This equipment complies with the requirements relating to electromagnetic compatibility,
EN55022 Class B for ITE and EN55024.
This meets the essential protection requirements of the European Council Directive 89/336/EEC
on the approximation of the laws of the Member States relating to electromagnetic compatibility.
Thomson Telecom declares that this ST2030 IP Phone is in compliance with the essential
requirements and other relevant provisions of Directive 1999/5/EC.
You can download the declaration of conformity on www.speedtouchpartner.com.
The CE logo involves the conformity of the product with the essential requirements of
implemented directives.
Northern America Federal Communications Commission (FCC) Statement
This equipment generates uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions in this manual, may cause interference to radio
communications. This equipment has been tested and found to comply with the limits for a Class
B digital device pursuant to Subpart J of Part 15 of FCC rules, which are designed to provide
reasonable protection against radio interference when operated in a commercial environment.
Operation of this equipment in a residential area is likely to cause interference, in which case the
user, at his own expense, will be required to take whatever measures are necessary to correct the
interface.
Copyright Notice & Trademarks
© Thomson 2005. All rights reserved. Thomson Telecom reserves the right to alter material or
technical specification of its products without prior notice.
SpeedTouch and Thomson are registered trademarks. Various elements (including but not
limited to trademarks, service marks, designs, logos and copyrighted material) shown on this
Admin Guide are protected by intellectual property or other rights.

ST2030 SIP Administrator Guide 3
Contents
CHAPTER 1SAFETY INFORMATION.............................................................................7
1. OPERATING CONDITIONS..........................................................................7
2. LOCATION SAFETY INSTRUCTIONS ............................................................7
3. CARE .....................................................................................................7
4. CONNECTIONS ........................................................................................7
5. QUALIFIED SERVICE ................................................................................8
CHAPTER 2PRODUCT OVERVIEW AND CONNECTIONS ..................................................9
1. INTRODUCTION........................................................................................9
2. NOTE AND CAUTION ................................................................................9
3. PACKAGE CONTENTS...............................................................................9
4. CONNECTING TO THE NETWORK AND THE PC..........................................10
5. POWERING UP THE PHONE.....................................................................11
6. CONNECTED A HEADSET........................................................................11
7. OVERVIEW............................................................................................11
8. MAIN FEATURES ...................................................................................11
9. SUPPORTED FEATURES.........................................................................12
10. SUPPORTED PROTOCOLS ......................................................................12
11. ABBREVIATIONS....................................................................................15
CHAPTER 3PHONE OPERATIONS.............................................................................16
1. GENERAL APPEARANCE ........................................................................16
2. PHYSICAL FEATURES ............................................................................17

ST2030 SIP Administrator Guide 4
3. DISPLAY...............................................................................................20
4. DEFINITIONS OF SOFT KEYS ..................................................................20
5. ICONS &INDICATORS ............................................................................23
6. MAIN DISPLAYS ....................................................................................24
a) Display in idle mode......................................................................................................................................24
b) Display during a call.....................................................................................................................................25
7. DEFINITIONS OF LED ............................................................................26
8. EXTENSION MODULE..............................................................................27
9. MEMORY............. .................................................................................27
10. POWER SUPPLY ....................................................................................27
CHAPTER 4CALL SERVICES...................................................................................28
1. TALKING MODE &OPERATIONS .............................................................28
a) 5 kinds of communication mode....................................................................................................................28
b) Operation of off hook ....................................................................................................................................28
c) Operation of on hook.....................................................................................................................................28
d) Operation of mode switch during call...........................................................................................................29
2. MAIN CALL FUNCTIONS................................................................................................29
a) Make a call....................................................................................................................................................29
b) Speed dial......................................................................................................................................................34
c) Answer a call.................................................................................................................................................34
d) Reject a call...................................................................................................................................................35
e) Call back .......................................................................................................................................................35
f) Call forward..................................................................................................................................................36
g) Transfer Message to Voice Mail....................................................................................................................36
3. CALL FUNCTIONS DURING CONVERSATION...............................................37
a) Hold and Retrieve a call................................................................................................................................37
b) Call Transfer.................................................................................................................................................37
c) Conference call .............................................................................................................................................38
d) Volume adjustment ........................................................................................................................................40
e) Mute:.............................................................................................................................................................40
f) Multi line.......................................................................................................................................................40
h) Pick up...........................................................................................................................................................42
i) Park up..........................................................................................................................................................42
4. PHONE BOOK &CALL LOG.....................................................................43
1Call logs ........................................................................................................................................................43
2 MissedCalls.....................................................................................................................................................43
3 Received Call & Dialed Calls.........................................................................................................................45
4Phone book....................................................................................................................................................45
5. CHARACTER INPUT-EDIT MODE.............................................................46

ST2030 SIP Administrator Guide 5
CHAPTER 5CONFIGURATION THROUGH LCD............................................................47
1MENU LIST............................................................................................47
2OPERATION MENU DISPLAY....................................................................48
a) Home operation menu display.......................................................................................................................48
b) User Menu Display........................................................................................................................................49
c) Admin Menu Display.....................................................................................................................................49
d) Option Menu Display ....................................................................................................................................50
e) Detailed LCD menu settings..........................................................................................................................51
CHAPTER 6CONFIGURATION VIA WEB INTERFACE ....................................................62
1CONFIGURATION THROUGH THE WEB INTERFACE ....................................62
2DETAILED WEB PAGES..........................................................................62
CHAPTER 7AUTO-PROVISIONING ............................................................................83
1AUTOMATIC PHONE PROVISIONING WITH TFTP........................................83
2AUTOMATIC PHONE PROVISIONING WITH HTTP .......................................86
CHAPTER 8RINGTONES CONFIGURATION..........................................................................92
1DESCRIPTION........................................................................................92
2MAKE A MELODY...................................................................................92
3INTEGRATION OF THE RINGS WITH ST2030..............................................94
CHAPTER 9TROUBLESHOOTING......................................................................................97
CHAPTER 10 XML PHONEBOOK.......................................................................................98
1DESCRIPTION OF THE SERVICE ...............................................................98
2SERVER SPECIFICATIONS.......................................................................98
a) General structure....................................................................................................................................98
b) Identification of the phone.....................................................................................................................99
CHAPTER 11 DIAL PLAN SYNTAX ....................................................................................101
CHAPTER 12 APPENDIX .................................................................................................102

ST2030 SIP Administrator Guide 6
1CONFIGURATION AND COMMANDS........................................................102
2EXAMPLES OF FILES TO CONFIGURE AUTO PROVISIONING VIA TFTP........104
CHAPTER 12 FIGURES &TABLES.............................................................................110

ST2030 SIP Administrator Guide 7
Chapter 1 Safety Information
1. Operating conditions
This telephone is to be operated on a local area network. The telephone must be equipped with
the appropriate software version. The actual version of firmware is v.1.30, you can download the
latest on:
www.speedtouchpartner.com
Caution
Read these instructions carefully before connecting the SIP phone to its power source.
2. Location safety instructions
Do not expose the IP Phone to fire, direct sunlight or excessive heat.
Do not expose the IP Phone to rain or moisture and do not allow it to come into contact with water.
Do not install the IP phone in an environment likely to present a THREAT OF IMPACT.
The IP phone must be installed at least 1 meter from radio frequency equipment, such as TVs,
radios, hi-fi or video equipment (which radiate electromagnetic fields).
The IP phone is designed to work in temperatures from 0°C to 45°C.
3. Care
You may clean the IP phone using a fine damp cloth. Never use solvents (such as
trichloroethylene or acetone), which may damage the phone’s plastic surface and LCD screen.
Never spray the phone with any cleaning product whatsoever.
4. Connections
Equally, incorrect reassembly could cause electric shock on re-use of the appliance.
The IP Phone must be powered using the power adaptor provided with the package.
If you do use an alternative power adaptor, it must comply with the following standards:
- EN60950, CE mark, U/L
- Output: 5VDC /600mA.
- Input: 100V/60Hz to 230V/50Hz.
Any damage caused to the IP Phone as a result of using unsupported power adaptors will not be
covered by the manufacturer’s warranty.
Do not connect the LAN/PC ports to any network other than an Ethernet network.
Do not work on the system or connect or disconnect cables during lightning storms.
Before working on any system fitted with an ON/OFF switch, turn OFF the power and unplug
the power cord.

ST2030 SIP Administrator Guide 8
5. Qualified service
No repair can by performed by the customer, if you experience trouble with this equipment for
repair or warranty information, please contact your administrator.
Thomson disclaims all responsibility in the event of use that does not comply with the present
instructions.
Product disposal warning:
Ultimate disposal of this product should be handled in accordance with national laws and
regulations.
Information regarding the products in this manual is subject to change without notice. This guide
is believed to be accurate but is presented without warranty of any kind, express or implied. The
usable services and features on the phone depend on the installed software release and on call
manager. Therefore, the conformity of the admin guide cannot be guaranteed.

ST2030 SIP Administrator Guide 9
Chapter 2 Product overview and connections
1. Introduction
This administrator guide describes how to set up, connect cables, and configure your ST2030 SIP
Phone. It also provides information on how to configure the Network settings and change the
settings of your IP Phone. The administrator guide also includes the way to view and upgrade the
firmware.
2. Note and Caution
Note and Caution in this manual are highlighted with graphics as below to indicate important information.
Note
Contains related information that corresponds to a topic.
Caution
Represents essential steps, actions, or messages that should not be ignored.
3. Package contents
1. IP phone base unit
2. Handset
3. Coiled handset connecting cord
4. Quick installation and user guide
5. 1 Ethernet cable
6. 1 Power supply
Not included: Ethernet cable to connect any PC to the telephone through its PC switch
Optional: Extension module with 20 memory keys and headset

ST2030 SIP Administrator Guide 10
(e) ST2030 with
Extension module (a) hub (b) PC (d) headset(optional) handset
(optional) Network
(c) Power supply
Figure 2.1 IP Phone Cable Connections
4. Connecting to the Network and the PC
The SIP Phone has 2 RJ-45 ports that each support 10/100 Mbps full duplex Ethernet connection
to external devices- Network port and access port (one for PC and one for LAN).
¾Network Port (10/100LAN)
Use the Ethernet cable to connect the LAN port to an Internet equipment, such as a hub, switch.
Or directly to the Network. In Power over Ethernet (PoE) office environment, the IP phone can
be powered from a switch via Ethernet cable, in which case the external power adaptor is not
needed.
¾Access port (10/100PC)
Use the Ethernet cable to connect a network device, such as a computer to the PC port on the
back of your phone.

ST2030 SIP Administrator Guide 11
5. Powering up the Phone
The ST2030 could be powered by either a main power unit, or PoE.
Its power consumption is under 6W.
¾Power Plug
The power plug is fed with 9VDC, 800mA, linear.
The power plug unit will be adapted specifically to the target country requirements:
•EU plug for Europe (ST2030 EU)
•« American » plug for US (ST2030 US)
•“UK” plug for UK (ST2030 UK)
¾Power Over Ethernet
The Speed Touch 2030 supports PoE as defined by 802.3af Standard
It is class 2, and supports class negociation (in order to plug as many devices as possible on a
PoE hub). It can be powered with PoE up to 100 meters with category 5,5e or 6 cables.
6. Connected a headset
If you will use a headset, plug the RJ9 headset connector into the headset jack port on the left
side of your IP Phone (see the figure 2.1)
7. Overview
The SpeedTouch 2030 SIP is a VoIP Phone that can be plugged directly into an IP Network and
used very much like a standard private branch exchange (PBX) telephone. The SpeedTouch 2030
is an IP telephony instrument that can be used in a VoIP environment.
The ST2030 IP phone is compliant with SIP protocol.
8. Main Features
¾6-line LCD display
¾Connectivity: Integrated 2 ports 10/100 Ethernet switch
¾Phone services:
•Multilines (up to 5), Call Forward, Call Transfer (attended), Call Hold, Redial
•Group listening, Hands free
•Message Waiting Indicator
•Speed dial, Conference call
•Phonebook, Call logs
•Caller ID display
¾Audio extension connection: Integrated headset RJ9 port
¾Multiple power options: power over Ethernet 802.3af and external power supply adaptor
¾VoIP Standard: SIP V2 (RFC 3261)
¾Web browser interface for configuration

ST2030 SIP Administrator Guide 12
Note
This administrator guide is based on firmware v.1.30, you can download the
latest administrator guide on:
www.speedtouchpartner.com
9. Supported Features
In addition to the physical features illustrated in Figure 3.1 and table 3.1, your Thomson Speed
Touch 2030 also provides the following:
Technical specifications:
•An integrated 2 Ethernet ports switch that allows the telephone and a computer to share a
single Ethernet jack.
•A direct connection to a 10BaseT or 100Base100BAseT Ethernet (RJ45) network (half or
full duplex connections are supported.
•G.711, G.723 and G.729ab voice compression standards
•In band Dual-Tone Multi Frequency (DTMF) support for touch-tone dialing
•Out-of-band DTMF signalling for codecs that do not transport the DTMF signalling
correctly (for example, G729 orG729a)
Configuration:
•IP Number addressing: manually configured via local setup menu, static or dynamic IP
configuration (integrated Dynamic Host Configuration Protocol DHCP)
•Configuration support:
¾Local & remote warm reboot
¾Network start up via DHCP and TFTP (Trivial File Transfer Protocol)
¾TFTP/HTTP sever download
¾Web browser management
¾Password protection for configuration
Phone set function support and Call Options:
•Call hold, Call Transfer, Call Forward, Conference Call, Call Park and Call Pick-up.
•On-hook dialing, Dial from call log, multi line (5 lines)
•Redial, Mute, Call log, phone book (30 entries), 10 Speed dial memory keys
•Hands free (full-duplex)
10. Supported Protocols
Your Thomson Speed Touch 2030 SIP Phone supports the following standard Internet protocols:
•Internet Protocol (IP)
IP is a network layer protocol that sends datagram packets between nodes on the Internet.
IP also provides features for addressing, type-of-service (ToS) specification,
fragmentation and reassembly, and security.

ST2030 SIP Administrator Guide 13
•User Datagram Protocol (UDP)
UDP is a simple protocol that exchanges data packets without acknowledgments or
guaranteed delivery. SIP can use UDP as the underlying transport protocol. If UDP is
used, retransmissions are used to ensure reliability.
•Trivial File Transfer Protocol (TFTP)
TFTP allows files to be transferred from one computer to another over a network.
•Dynamic Host Control Protocol (DHCP)
DHCP is used to dynamically allocate and assign IP addresses. DHCP allows you to
move network devices from one subnet to another without administrative attention. If
using DHCP, you can connect ST2030 IP phone to the network and become operational
without having to manually assign an IP address and additional network parameters.
•Domain Name System (DNS)
DNS is used in the Internet for translating names of network nodes into addresses. Sip
uses DNS to resolve the host names of end points to IP addresses.
•Hyper Text Transfer Protocol (HTTP)
HTTP is the underlying protocol used by the World Wide Web. It defines how messages
are formatted and transmitted, and what actions Web servers and browsers should take in
response to various commands.
•Simple Network Time Protocol (SNTP)
SNTP is a simplified version of NTP. SNTP can be used when the ultimate performance
of the full NTP implementation described in RFC 1305 is not needed or justified.
•Network Time Protocol (NTP)
NTP is an Internet standard protocol that assures accurate synchronization to the
millisecond of computer clock times in a network of computers. NTP sends periodic time
requests to servers, obtaining server time stamps and using them to adjust the client's
clock.
•Simple Network Management Protocol (SNMP)
SNMP is a set of protocols for managing complex networks. It works by sending
messages, called protocol data units (PDUs), to different parts of a network. SNMP-
compliant devices, called agents, store data about themselves in Management Information
Bases (MIBs) and return this data to the SNMP requesters.

ST2030 SIP Administrator Guide 14
•Address Resolution Protocol (ARP)
ARP is a network layer protocol used to convert an IP address into a physical address
(called a DLC address), such as an Ethernet address. A host wishing to obtain a physical
address broadcasts an ARP request onto the TCP/IP network. The host on the network
that has the IP address in the request then replies with its physical hardware address
•Transmission Control Protocol (TCP)
TCP is one of the main protocols in TCP/IP networks. Whereas the IP protocol deals only
with packets, TCP enables two hosts to establish a connection and exchange streams of
data. TCP guarantees delivery of data and also guarantees that packets will be delivered
in the same order in which they were sent.
•Session Description Protocol (SDP)
SDP is a protocol that defines a text-based format for describing streaming media
sessions and multicast transmissions. SDP is not a transport protocol but a method of
describing the details of the transmission. For example, a SDP file contains information
about the format, timing and authorship of the transmission, name and purpose of the
session, any media, protocols or codec formats, the version number, contact information
and broadcast times.

ST2030 SIP Administrator Guide 15
11. Abbreviations
SIP Session Initiation Protocol. An IP telephony signalling text-based protocol
developed by the IETF
DNS Domaine Name Server
DHCP Dynamic Host Control Protocol
FTP File Transfer Protocol
H323 An ITU standard for realtime voice and videoconferencing over packet networks,
including LANs, WANs and the Internet
LAN Local Area Network
MGCP Media Gateway Control Protocol
RFC 3261 Request For Comments. This document describes the specifications for business
extended services under the MGCP protocol.
TFTP Trivial File Transfer Protocol
XML EXtensible Markup Language
DTMF Dual Tone Multi-Frequency
The system used by touch-tone telephones. DTMF assigns a specific frequency
(consisting of two separate tones) to each key so that it can easily be identified by
a microprocessor.

ST2030 SIP Administrator Guide 16
Chapter 3 Phone operations
1. General appearance
The general appearance of the ST2030 is as below:
ST2030 front view
ST2030 with his extension module
Mise en forme : Puces et
numéros

ST2030 SIP Administrator Guide 17
2. Physical Features
Figure 3.1 and Table 3.1 illustrate physical features of the ST2030 SIP Phone:
Volume
keys LCD
Handset Dialing Memory
Pad keys
* Keys from left to right: phone book/ headset/ speaker/ mute and redial.
Figure 3.1 The IP Phone User panel
3 Soft Keys
Move &
Scrolling keys
Menu
key
Clear key
Functions
keys(*)

ST2030 SIP Administrator Guide 18
a) Display keys
Confirmation key:
Clear key:
Clear characters in editing mode or exit to standby display (long click) or return back
to the previous page.
Menu key:
Enables access to menu
Phone book key:
Enables to access the phonebook and view the names and
phone numbers the user wants to dial.
Scrolling and move keys:
Enable browsing setting options, display the latest 30 call numbers in standby mode
and move among soft keys options in editing mode.
3 Soft keys:
Activate the features described by the text message directly above on the LCD
screen.
LCD Screen:
Displays information about the phone settings, such as the number
dialing out or calling in, date, time, calls status, call duration timer etc.
It is a 6-line of 20 characters LCD screen.

ST2030 SIP Administrator Guide 19
b) Audio keys
Volume keys:
Adjust the volume of the handset, headset, speaker phone, ringer phone.
Speaker key:
Activates/disables hands free or group-listing function and switch on/off
the microphone
Headset key:
Activates headset mode during a call
Mute key:
Activates/deactivates mute function.
c) Dialing keys
Dialing pad
Press the dial pad buttons to dial a number. Dial pad buttons work exactly
like those on your existing telephone. In the editing mode, it can be used to
input characters.
Redial key:
Calls the last number dialed.
Memory keys:
Are used as Speed dial keys.
Handset:
Makes and receives calls
Table 3.1 The IP Phone physical features

ST2030 SIP Administrator Guide 20
3. Display
The product has a full dot matrix LCD screen with a resolution of 128*64 pixels. Its
screen is monochrome and not backlighted.
The viewing area of the screen is 70.7x38.8 mm (active area: 66.52x33.24 mm).
It is able to display characters defined by “Thomson-CharDisplayRequirement-Ed01-
03November2004.doc”.
4. Definitions of Soft Keys
The table 3.2 describes the main functions of each soft keys you can use on the SIP phone.
Mise en forme : Puces et
numéros