THOMSON ST2020 Use and care manual

Administrator Manual

VoIP Business Phone Administrator Manual
Copyright © 2005 THOMSON
-Allrightsreserved
- Page 2 -
European Community Declaration of Conformity
This equipment complies with the requirements relating to electromagnetic compatibility, EN55022 Class B for ITE
and EN55024.
This meets the essential protection requirements of the European Council Directive 89/336/EEC on the
approximation of the laws of the Member States relating to electromagnetic compatibility.
Thomson Telecom declares that this ST 2020 IP Phone is in compliance with the essential requirements and other
relevant provisions of Directive 1999/5/EC.
You can download the declaration of conformity on www.speedtouchpartner.com.
The CE logo involves the conformity of the product with the essential requirements of implemented directives.
Northern America Federal Communications Commission (FCC) Statement
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance
with the instructions in this manual, may cause interference to radio communications. This equipment has been
tested and found to comply with the limits for a Class B digital device pursuant to Subpart J of Part 15 of FCC rules,
which are designed to provide reasonable protection against radio interference when operated in a commercial
environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user,
at his own expense, will be required to take whatever measures are necessary to correct the interface.
Copyright Notice & Trademarks
© Thomson 2005. All rights reserved. Thomson Telecom reserves the right to alter material or technical
specification of its products without prior notice.
SpeedTouch and Thomson are registered trademarks. Various elements (including but not limited to trademarks,
service marks, designs, logos and copyrighted material) shown on this Administrator Guide are protected by
intellectual property or other rights.
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VoIP Business Phone Administrator Manual
Copyright ©2005 THOMSONAll rights reserved.
.
WARNING!
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1. Read these installation instructions carefully before connecting the IP
phone to its power source.
!
2. Equally, incorrect reassembly could cause electric shock on re-use of the
appliance.
3. Do not expose the IP Phone to Fire, direct sunlight or excessive heat.
4. Do not expose the IP Phone to rain or moisture and do not allow it to
come into contact with water.
5. Do not install the IP phone in an environment likely to present a THREAT
OF IMPACT.
6. You may clean the IP phone using a fine damp cloth. Never use solvents
(such as trichloroethylene or acetone), which may damage the phone’s
plastic surface and LCD screen. Never spray the phone with any cleaning
product whatsoever.
7. The IP phone is designed to work in temperatures from 0oC to 45oC.
8. The IP phone must be installed at least 1 meter from radio frequency
equipment, such as TVs, radios, hi-fi or video equipment (which radiate
electromagnetic fields).
9. The IP Phone must be powered using the power adaptor provided with
the package. If you do use an alternative power adaptor, it must comply
with the following standards:
- EN60950, CE mark, U/L
- Output: 5VDC /600mA.
- Input: 100V/60Hz to 230V/50Hz.
Any damage caused to the IP Phone as a result of using unsupported
power adaptors will not be covered by the manufacturer’s warranty.
10.Do not connect the LAN/PC ports to any network other than an Ethernet
network.
11.Do not work on the system or connect or disconnect cables during
lightning storms.
12.Before working on any system fitted with an ON/OFF switch, turn OFF the
power and unplug the power cord.
13.No repair can by performed by the customer, if you experience trouble
with this equipment. Please contact your administrator for repair or
warranty information.
Thomson disclaims all responsibility in the event of use that does not
comply with the present instructions.
Product disposal warning:
Ultimate disposal of this product should be disposed of in accordance with
applicable national laws and regulations.

VoIP Business Phone Administrator Manual
Copyright © 2005 THOMSON
-Allrightsreserved
- Page 4 -- Page 4 - -
Contents
Chapter 1 Introduction ........................................................................................................5
1.1 PACK CONTENTS............................................................................................................5
1.2 GENERAL PRODUCT OVERVIEW.....................................................................................6
1.3 INSTALLATION ...............................................................................................................9
1.4 TURNING ON THE PHONE..............................................................................................10
1.5 LCD DISPLAY..............................................................................................................10
1.6 KEYPAD INPUT CONVENTIONS.....................................................................................11
1.7 DESCRIPTION OF FUNCTION KEYS ...............................................................................14
Chapter 2 Phone Services ..................................................................................................16
2.1 PLACING A CALL..........................................................................................................16
2.2 ANSWERING A CALL ....................................................................................................17
2.3 ADJUSTING THE VOICE VOLUME .................................................................................17
2.4 SPEED DIALING A CALL...............................................................................................18
2.5 REDIALING THE LAST DIALED NUMBER ......................................................................19
2.6 PHONEBOOK ................................................................................................................19
2.7 MUTING A CALL ..........................................................................................................20
2.8 HOLDING A CALL OR HANDLING MULTI-LINES............................................................20
2.9 FORWARDING A CALL ..................................................................................................21
2.10 TRANSFERRING A CALL (ATTENDED TRANSFER)...........................................................21
2.11 ACCESSING VOICE MAILS ...........................................................................................21
Chapter 3 Configuration through LCD............................................................................22
3.1 CONFIGURATION THROUGH LCD MENUS ....................................................................22
3.2 CALL MODE AND CONFIG MODE.................................................................................22
3.3 DETAILED LCD MENU SETTINGS ................................................................................23
Chapter 4 Configuration via Web Interface ....................................................................26
4.1 CONFIGURATION VIA WEB INTERFACE.........................................................................26
4.2 OPTIONS AVAILABLE VIA IPPHONE WEB INTERFACE ...................................................27
Chapter 5 Auto-Provisioning system................................................................................37
5.1 WAREHOUSE CUSTOMIZATION/PROVISIONING SCENARIO............................................37
5.2 ENTERPRISE AUTO-PROVISIONING SCENARIO................................................................39
5.3 APS TROUBLESHOOTING .............................................................................................42
Chapter 6 The remote control and monitoring tool........................................................43
Appendix A................................................................................................................................44
Appendix B & C .......................................................................................................................48

VoIP Business Phone Administrator Manual
Copyright ©2005 THOMSONAll rights reserved.
.
Chapter 1 Introduction
The SpeedTouch 2020 is a VoIP phone that is SIP compliant and can be used with any SIP
compliant PBX, Softswitch or IP Centrex solutions of the market. It addresses the need for a
cost effective IP solution, helping VoIP to be a viable, attractive option for small or large offices
environment. It can be powered over the Ethernet cable that delivers the data packets,
eliminating the need for a separate Ethernet link and dedicatedAC power outlet.
The SpeedTouch 2020 includes the main following features:
¾2-line LCD display
¾Connectivity: Integrated 2 port 10/100 Ethernet switch
¾Phone services:
•Multiline, Call Forward, Call Transfer (attended), Call Hold, Redial
•Group listening
•Message Waiting Indicator
•Speedial
•Phonebook
•Caller ID display
¾Audio extension connection: Integrated headset RJ9 port
¾Multiple power options: power over Ethernet PoE 802.3af and external power supply
adaptor
¾VoIP Standard: SIP V2 (RFC 3261)
¾Web browser interface for configuration and firmware upgrade
[Remark]: This administrator guide is based on firmware 2.0.4.15, you can download the latest
release of administrator guide on www.speedtouchpartner.com
1.1 Pack Contents
1. IP phone base unit
2. Handset with a coiled cord
3. Power adaptor
4. 3 Memory key Stickers
5. Wall mounting kit
6. User Manual
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VoIP Business Phone Administrator Manual
Copyright © 2005 THOMSON
-Allrightsreserved
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1.2 General Product Overview
Figure 1.1 shows the IP phone from above. Please refer to table 1.1 for the name of each
numbered feature and a brief description of its function.
Figure 1.1. Phone panel
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VoIP Business Phone Administrator Manual
Copyright ©2005 THOMSONAll rights reserved.
.
Definition of functional keys
Part # Feature Description
1Base The base unit is the main body of the IP Phone.
2Handset For making/receiving calls or retrieving voice
messages.
3 LCD Screen The LCD Screen displays phone settings, phone
numbers, call status, etc.
4
[menu]
Menu key: Press to enter the Menu mode to visualize
configuration options.
5
[vol-]
Press to:
- Select/validate on-screen items.
- Decrease volume.
- Delete characters
6
[OK]
Press to:
- Select/validate on-screen items.
- Enter/Confirm control key.
7
[vol+]
Press to:
- Select/validate on-screen items.
- Increase volume.
- Control upper/lowercase of characters.
8
[C]
Press to quit from the current page and go back to the
previous page without changing any settings.
9 Speed dial sticker Attach the Speed dial sticker here
10~14 [m1] to [m5]
Memory keys These memory keys are used as Speed dial keys : #1 to
#5
15 [1]...[9], [*],[0],[#]
Press to:
- Dial number
- Enter names (phonebook, speed dial)
16,17
[MUTE] key: Press to mute/un-mute the current call.
[SPKR] key: Press to enable/disable the group listening
feature. To hook off in the idle mode.
18,19
[TRANSF] key: Press to transfer (attended transfer) a
call.
[REDIAL] key: Press to redial the last number dialed.
20,21
[HOLD] key: Press to put the current call on hold.
[MULTILINE] key:Press to switch directly between 2
lines (one line is kept on hold).
22,23
[MSG] key: Message Retrieval key to access to the
Voice Mail System.
[PBOOK] key: Press to enter the Phone book.
Table 1.1 Definition of functional keysof functional keys
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VoIP Business Phone Administrator Manual
Copyright © 2005 THOMSON
-Allrightsreserved
- Page 8 -
Description of LED status
Part # LED Color Static OFF Static ON Blinking
(ON/OFF)
24
MSG
Green No new
message N/A Flashes slowly to indicate new voice
message received.
25
Headset /
Handset
Red Default Mode Headset:
During call
Mode Handset:
During call only if
group listening is
active.
Headset/Handset
Mode:
Ringing cadence on
incoming call
Group listening in
active cadence
26
MUTE
Green MUTE is
off. MUTE on. Blinking status
27
SYS
Red Ready Booting:
During Firmware
booting
Booting:
Slow blinking
during DHCP
process.
Fast blinking
during SIP
registration
Running mode
(after rebooting):
Slow blinking
when IP
connection is
down.
Fast blinking
when SIP
connection is
down.
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VoIP Business Phone Administrator Manual
Copyright ©2005 THOMSONAll rights reserved.
.
1.3 Installation
Before installation, please complete the following checklist:
Handset Connection:
Connect the handset to the main base unit using the coiled cord.
Figure 1.2 Connect the handset to the IPphone base unit
Cable Connections:
A number of ports are provided on the rear and left side panels of the IP phone (see
following figures).
Figure 1.3 IPPhone rear and the left side panel connections
(1) Use an Ethernet (CAT-5) cable to connect the LAN port to an Internet equipment.
In PoE (Power over Ethernet) office environment, the IP phone can be powered
from a power switch via an Ethernet cable, in which case the external power
adaptor is not needed.
(2) If the switch is not PoE switch, plug the power adaptor cord into the DC jack
socket at the back of the IP phone, then plug the wall pack into a wall outlet.
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(3) If you are using the IP phone with a PC, use an Ethernet cable to connect the LAN
Power
PC WAN/LAN switch Power Adaptor Headset Set to L/H positionOutlet

VoIP Business Phone Administrator Manual
Copyright © 2005 THOMSON
-Allrightsreserved
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port of your PC to the PC port on the back of the IP phone using an Ethernet cable
(4) If you will be using a headset, plug the RJ9 headset connector into the headset
jack port on the left side of the IP phone. Remember to set the switch on the left
side of the IP Phone to the headset to disable the handset and enable the headset.
Wall Mounting
(1) Use the screws and wall plugs supplied as part of the wall-mount kit contained in the pack.
Drill the wall and secure the mounting screws at the correct spacing (please refer to the
mounting holes on the back of the IP phone).
(2) Mount the base (without handset) onto the screw heads.
(3) Remove the “Latch” from the on-hook handset position of the base (see below).
(4) Reverse it and replace it in its slot.
(5) Connect the Handset to the base unit and hang it in the on-hook position.
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Correct wall-mounting positions
Figure 1.3 Mounting IPphone on the wall
1.4 Turning on the phone
When the IP phone is turned on, the system will boot up and the following information
will be displayed on the LCD screen.
LCD Screen Description
Booting…
ST2020 Vx.y.z
When the system is initializing, all the settings
held in Flash memory are loaded and the
firmware version number is displayed (where
Vx.y.z is the current version number).
TEL: 1001
Mon May 10 08:24
Register Failed
Request Timeout
When the booting has been successful, the
LCD screen displays the phone number and
date/time.
If the booting fails after contacting the server,
the phone displays “Register failed: request
timeout”.
1.5 LCD Display