Unication Uni voice User manual

INDEX

Part 1. Preface............................................................................. 6

Preface ............................................................................................7

Part 2. System Introduction .................................................. 9

System Introduction .......................................................................10

Part 3. Installation........................................................ 11

Hardware Specication..................................................................12

Buttons ..........................................................................................12

LED Indicators ...............................................................................13

I / O ................................................................................................14

Installation .....................................................................................15

Part 4. Features............................................................ 19

Sending a Text Message ...............................................................20

Voice Paging .................................................................................31

Responder Status ..........................................................................39

Edit Personal Information ..............................................................43

Change Password .........................................................................45

Dispatcher Login Record ...............................................................47

Dispatcher Login / Logout..............................................................50

History Voice Message ..................................................................53

Event Category ..............................................................................56

Specialty Category ........................................................................59

Equipment Category ......................................................................63

Pager Data ....................................................................................67

Responder Data ............................................................................70

Group Data ....................................................................................74

Create / Edit System User .............................................................80

Change Password .........................................................................83

Edit Personal Information ..............................................................85

OTAP Management .......................................................................87

Send OTAP ...................................................................................90

OTAP History ...............................................................................100

OTA Password Setting ................................................................104

Sim Card Setting .........................................................................106

Encryption Key ............................................................................110

Canned ACK Message ................................................................113

Establish Canned Message .........................................................116

System Time Setting ...................................................................120

WAN Setting ................................................................................123

LAN Setting (Local Area Network Setting) .......................................127

DDNS Setting ..............................................................................129

Transmitter Setting ......................................................................132

Time Sync....................................................................................135

Pager Programming Software .....................................................138

G1 Receiver Setting ....................................................................142

WAN Log .....................................................................................146

LAN Log.......................................................................................149

GSM Log .....................................................................................152

GPRS ACK Service Log ..............................................................156

DDNS Log ...................................................................................159

Web Server Log...........................................................................162

Transmitter Log ...........................................................................166

Authority Log ...............................................................................169

Power On / Off Log ......................................................................172

G1 Receiver Log..........................................................................176

System Service Log.....................................................................180

Emergency Call Record...............................................................183

Dispatching Attendance...............................................................186

Responder Attendance ................................................................190

Incident Rate ...............................................................................193

Part 5. Others ............................................................. 197

Basic Troubleshooting .................................................................198

Uni Voice

Pager Console

■ Preface

1. Voice / Message Pager Console is an epochal dispatch

system, which innovated the limitations of paging system

that has been existed for 40 years. The products like pager

do have the irreplaceable importance in the technology

developed age. The variable message broadcasting func-

tions such as personal calls, group calls and all calls make

the message sending rapidly in a short time. Easy to install,

wide communication coverage, and strong signal pen-

etrability, stable system, no environmental constraints on

message sending, not easy to be damaged while there’s a

natural disaster, small size, low power consumption, easy

to carry. All these features make the pager the best system

when you need to gather mass human resource rapidly in

the eld of social security and homeland security.

2.The pager we were using is an one way paging system

which means the sender usually do not know if the message

has been received or not, nor do we know the reaction of

receiver. Now, the Unication introduces a dual communica-

tion system (GSM/GPRS) without alter the feature of pager

broadcasting. The dual communication system uses system

message to auto reply, makes the sender to know if mes-

sages has been received or read, and to reply message.

This feature makes up the defect of paging system since it

was established.

3. To realize this epochal idea, there must be an integrated

idea between sender and receiver, therefore, besides E5 /

G1, Unication also offer a pager console for system integra-

tion.

4.The current console systems on the market, either private-

purchased for on-site using for alpha or voice pager, or the

consoles offered by paging carrier for the user to connect

region or wild area, basically are only a tool or a platform

Part 1. Preface

Preface Uni Voice

Pager Console

for messages transmission but not able to support the nec-

essary dispatching and managing requirement to a console.

Unication has made a great innovation to a console. We

implement the Internet technology and cellular phone 3G

transmission technology to Unication Pager Console and

bring “Motion Dispatching” into the traditional paging mar-

ket.

This concept provides the users including the “System Ad-

ministrator” and ” Dispatcher” to send messages, or dis-

patch through the Internet/Intranet by PC, NB or Unication

3G cellular phone MT3.

Note:The “System Administrator” and ” Dispatcher” can be one

person or even a group of people.

Note:Unication Pager Console can be used on the GSM/GPRS sys-

tem and 2-way radio system, but only Unication MT2 / U3

can support this application.

5.Traditional consoles usually only support one protocol trans-

mission (For example, POCSAG or Flex), but Unication Pag-

er Console allows the users to send messages though two

protocol system (POCSAG and Flex) at the same time.

6. Also Unication Pager Console can connect with multi-pag-

ing carrier system to support the message transmission be-

tween the different paging carriers. This capability lessens

the limitation on recruiting the volunteer rescuers. For some

volunteers, who are already attending one rescue organiza-

tion may be willing to join other organizations regardless

of the protocol of communication device. (For example,

people who may already wear Flex pagers for a rescue or-

ganization, the willing of them to join another organization

which may provide POCSAG pager will be less, since they

need to wear two different pagers.)

Part 2. System Introduction

8 9

System

Introduction Uni Voice

Pager Console

■ System Introduction

Part 3. Installation

10 11

Hardware

Specification Uni Voice

Pager Console

2 3 4

Front View

Buttons

Item Button Function

1 Power Powers on/off the Uni Voice Pager Console.

2 Menu Depress to display the WAN and LAN

addresses.

3Navigation

Key

Up-WAN Reset or LAN Reset

Down- WAN Reset or LAN Reset

OK- Conrm the function

4 Cancel Cancels the current operating function.

■ Hardware Specification

1 2 3 4

11 12

56789

LED Indicators

Item LED&LCD Function

1 Power LED The Power LED ashes green under normal operation. It will ash

when the system detects an abnormal condition.

2 WAN LED The WAN LED ashes green when WAN status is normal or red if an

abnormal condition is detected.

3 LAN LED The LAN LED ashes green when the status is normal or red if

anabnormal condition is detected.

4Database

LED

The Database LED ashes green when the status is normal or red

when an abnormal condition is detected.

5WEB

Server LED

The WEB Server LED will ash green when the status is normal or red

if an abnormal condition is detected.

6 GSM 1 LED The GSM1 Status LED will ash green when GSM status is normal or

red if an abnormal condition is detected.

7 GSM 2 LED The GSM2 Status LED will ash green when GSM2 status is normal or

red if an abnormal condition is detected.

8 TX 1 LED The Queue Server 1 Status LED will ash green when the server is

operating normally or if an abnormal condition is detected.

9 TX 2 LED The Queue Server 2 Status LED will ash green when the server is

operating normally or red when an abnormal condition is detected.

10 G1 Receiver

LED

The G1 Receiver LED will ash green when the status is normal or red

if an abnormal situation is detected.

11 Front Panel

Indicator

The front panel indicator displays the information of the Uni Voice

Pager Console.

12 GSM

Strength LED

The GSM Strength LED has 5 bars, each bar indicates different signal

strength, the LED lights green when signal strength is normal and the

lights will turn off when no GSM signal has been detected.

13 HD 1 &

HD 2 LED

The LED on Hard Disk ashes green when the hard disk is operating

normally or red if an abnormal condition is detected.

12 13

Hardware

Specification Uni Voice

Pager Console

4 5 6

Item I/O Function

1 DC-In Power Input.

2-4 COM 1-3 Future.

5 LAN Local Area Network connection.

6 WAN Wide Area Network connection.

7 USB Port 1-4 Data I/O.

8 LIN Voice Input.

9 SPK Voice Output.

10 MIC Microphone Input.

11 GSM Slot &

Antenna GSM SIM Card and Antenna.

12 Reserved No Use.

13 VGA Future.

Rear View

I / O There are 6 steps to complete the hardware installation.

1. GSM SIM Card Installation

2. LAN Installation

3. WAN Installation

4. Power Installation

5. G1 Receiver Installation-Connect G1 Receiver with

RS-232 cable.

6. Audio Cable Installation-Connect G1 Receiver and

Voice Pager Console with Audio Cable for voice

data transmission.

7. GSM Antenna Installation

8. Power on Messaging console

1.GSM SIM Card Installation

Step1. Insert SIM card.

■ Installation

14 15

Installation Uni Voice

Pager Console

2.LAN installation

Step1.Connect the RJ45 cable to the LAN port curd

the hub switch

3.WAN installation

Step1.Connect the RJ45 cable to the WAN port curd

the hub switch

4.Power Adaptor Installation

Step1.Determine your power cord type. Put the pow-

er connector to the DC-IN port, and the other

to the power socket.

Step2.Plug in the power cord to your Messaging Con-

sole and the power source.

16 17

Installation

5.GSM Antenna Installation

Step1.Plug the GSM antenna to the antenna port(port

No.11 and 12), If you have select the Antenna

Extension, please assemble one side of anten-

na extension connector to Console, then con-

nect the other connector to your GSM antenna.

6.Power on Messaging Console

Step1. Press the Power key to turn on.

Part 4. Features

Sending a Text

Message Uni Voice

Pager Console

This is the most important function a dispatch center will

use; however, with the operational database established

during system setups, sending a message is a relatively

easy and quick to accomplish. Here below are the step-

by-step explanations.

After you successfully log in to the system, you will be

directed to a function page. The system is defaulted to

stay in the “Dispatch Function”. There are 7 blocks un-

der this function.

■ Sending a Text Message

Step1.Login as Dispatcher

Step2.Select “Page to Responder”

A E

A.Paging Index- There are 4 columns under this

section: Message ID signifies the message serial

number for each message that is about to send.

Title indicates the message subject. Event Cat-

egory indicates the message classication. Paging

Time will record the message sending time.

B.Message- The users are allowed to select canned

message in Canned Message column, or input

message content in the eld.

C.Create Responder List- The dispatcher can cre-

ate or select the responder under this section. 4

options are provided in this function, Responder

List will list all responders that are created in

database, Group List will list all the established

groups, and the dispatcher can also use search to

find responder who meets searching criteria, fi-

nally, Recommended List will automatically match

and lter the qualied responder according to dif-

ferent search condition.

20 21

Sending a Text

Message Uni Voice

Pager Console

A E

D.Selected Responder List- Indicates the respond-

er or the group which has been chosen.

E.Available Transmitter List- Indicates the transmit-

ter which is free to use for sending messages.

F.ACK Requirement- The dispatcher can select the

acknowledgement (ACK) requirement for the

message about to send.

G.Page Requirement- 5 information needs to be

confirmed under this section. Paging Time indi-

cates the number of times for paging, Paging

Interval indicates time spacing for paging, Paging

Effective Time indicates the time limitation after

paging; if there is no respond over time limitation,

this message will be dened as invalid message,

which will not be recorded into page history. En-

crypt Type signies the message encryption type,

includes No-Encryption and AES encryption.

Step3.Entering “Paging Index”

Step4.Message Content

3-1.Message Title- In order

to simplify the message

search, you may want to

input a message title that

will help you to recognize it

from other messages sent.

3-2.Event Category- The event category is created by

the Administrator, and the Dispatcher can only se-

lect one from the drop-down menu list.

4-1.Using a Canned Message-

Select one from the canned

messages that were created

by the System Administra-

tors. The chosen one will

be shown in the text box

below the selection and you

are allowed to edit or key in

more information if needed.

In this part, you will enter the desired message.

There are 2 ways to input the message.

22 23

Sending a Text

Message Uni Voice

Pager Console

Step5.Selecting Message Recipients

4-2.Manual-Input Message-

You can type freely in the

message input box. Every

row contains 22 characters,

which simulates the mes-

sage as simulated on the

Unication E5 GSM Pagers.

The Uni Message Pager Console provides 4 ways

to select the message recipients.

5-1.Selecting by Responder List- The user can select

the responder from current database. Click “Re-

sponder List”, and select the required responders

from Responder List. The dispatcher can also lter

the responder by clicking “ALL”, “In Range”, “Out

Of Range”

5-2.Click to proceed to sending process, the

dispatcher will see the designated responder list

in Selected Responder List column.

5-3.Selecting by Group List- The user is allowed to

page by group which is established by administra-

tor in database. The dispatcher will see the des-

ignated responder list in Selected Responder List

column.

5-4.Selecting by temporary Capcode- If there is any

need to input capcode for special circumstance;

the dispatcher can input the temporary capcode

in this column.

24 25

Sending a Text

Message Uni Voice

Pager Console

5-5.After successfully selected the Responder Group,

the dispatcher will see the designated responder

list in Selected Responder List column.

5-6.Selecting by Recommended List- The dispatcher

can also page to the responders which is recom-

mended by system while there’s requirement for

special event. Choose a event from Event Cat-

egory

After selecting an event, the dispatcher can click

“Recommended List”, the Uni Message Dispatch-

er will automatically sort out the responder from

database

5-7.Delete a Responder / Group from Selected Re-

sponder List

5-8.Selecting by Key Word Search Result

After responder or group(s) is imported, the sys-

tem will return to dispatch page and display the

responder or group(s) that you selected and their

group members. Please note that you cannot

delete any member from the group, but you can

click to delete the entire group.

When a certain person, expertise, or equipment

is required for a special situation, key word search

will sort out through the data stored in the data-

base and provide them right away to dispatcher.

The dispatcher just have to input the key word in

the column and click or press “Enter” to begin

searching.

The search result will be listed in the below col-

umn

26 27

Sending a Text

Message Uni Voice

Pager Console

There are 2 types of acknowl-

edgement requests can be

sent to the responder’s de-

vice.

Received Ack (abbreviation of acknowledgement)

When the Received ACK is selected, the devices

will automatically transmit back confirmation the

received message was received.

Manual Ack

When the Manual Ack is selected, you can choose

this type of acknowledgement. To simplify choos-

ing a specific response the Uni Message Pager

Console provides 3 options

A.E5 Build In- This column contains all the default

ACK options in E5 GSM pager

B.Universal- This column contains the default ACK

options which is built in Uni Message Pager Con-

sole

C.Manual- The dispatcher can input the temporary

or improvised ACK options in this column

6-1.The dispatcher can simply click to

transmit the message to the selected recipients

under function area in message sending page.

Step6.Sending a Message

28 29

Sending a Text

Message Uni Voice

Pager Console

6-2.The dispatcher can double check the recipient

before sending, if there is any need for remove

the member from selected responder list, click

to remove it.

Note: After a message is sent successfully, the system will

automatically direct you to “Page History” in order to keep

you informed with the acknowledgement status.

■ Voice Paging

This is the most important function a dispatcher will use;

however, with the operational database established dur-

ing system setups, sending a message is a relatively easy

and quick to accomplish. Here below are the step-by-

step explanations.

After you successfully log in to the system, you will

be directed to a function page. There are 5 blocks

under this function.

Step1.Login as Dispatcher

Step2.Select “Voice Paging”

30 31

Voice Paging Uni Voice

Pager Console

A.Paging Index- There are 4 columns under this

section: Message ID signifies the message serial

number for each message that is about to send.

Title indicates the message subject. Event Cat-

egory indicates the message classication. Paging

Time will record the message sending time.

B.Message- The users are allowed to select canned

message in Canned Message column, or input

message content in the eld.

C.Create Responder List- The dispatcher can cre-

ate or select the responder under this section. 4

options are provided in this function, Responder

List will list all responders that are created in

database, Group List will list all the established

groups, and the dispatcher can also use search to

find responder who meets searching criteria, fi-

nally, Recommended List will automatically match

and lter the qualied responder according to dif-

ferent search condition.

D.Selected Responder List- Indicates the respond-

er or the group which has been chosen.

Step3.Entering “Paging Index”

Step4.Selecting Message Recipients

3-1.Message Title- In order

to simplify the message

search, you may want to

input a message title that

will help you to recognize it

from other messages sent.

3-2.Event Category- The event category is created

by the Administrator, and the Dispatcher can only

select one from the drop-down menu list.

The Uni Message Pager Console provides 4 ways

to select the message recipients.

32 33

Voice Paging Uni Voice

Pager Console

4-1.Selecting by Responder List- The user can select

the responder from current database. Click “Re-

sponder List”, and select the required responders

from Responder List. The dispatcher can also lter

the responder by clicking “ALL”, “In Range”, “Out

Of Range”

4-2.Click to proceed to sending process, the

dispatcher will see the designated responder list

in Selected Responder List column.

4-3.Selecting by Group List- The user is allowed to

page by group which is established by administra-

tor in database. The dispatcher will see the des-

ignated responder list in Selected Responder List

column.

4-4.Selecting by temporary Capcode- If there is any

need to input capcode for special circumstance;

the dispatcher can input the temporary capcode

in this column.

4-5.After successfully selected the Responder Group,

the dispatcher will see the designated responder

list in Selected Responder List column.

34 35

Voice Paging Uni Voice

Pager Console

4-6.Selecting by Recommended List- The dispatcher

can also page to the responders which is recom-

mended by system while there’s requirement for

special event. Choose a event from Event Cat-

egory

After selecting an event, the dispatcher can click

“Recommended List”, the Uni Message Dispatch-

er will automatically sort out the responder from

database

4-7.Delete a Responder / Group from Selected Re-

sponder List

4-8.Selecting by Key Word Search Result

After responder or group(s) is imported, the sys-

tem will return to dispatch page and display the

responder or group(s) that you selected and their

group members. Please note that you cannot

delete any member from the group, but you can

click to delete the entire group.

When a certain person, expertise, or equipment

is required for a special situation, key word search

will sort out through the data stored in the data-

base and provide them right away to dispatcher.

The dispatcher just have to input the key word in

the column and click or press “Enter” to begin

searching.

The search result will be listed in the below col-

umn

36 37

Voice Paging Uni Voice

Pager Console

Step5.Sending a Voice Message

5-1.The dispatcher can simply click to trans-

mit the message to the selected recipients under

function area in message sending page.

5-2.The dispatcher can double check the recipient

before sending, if there is any need for remove

the member from selected responder list, click

to remove it

Note: After a message is sent successfully, the system will

automatically direct you to “Page History” in order to keep

you informed with the acknowledgement status.

■ Responder Status

The Uni Voice Pager Console’s operator are

allowed to search responder’s in range and

out of range status.

Step1.Login as Dispatcher.

Step2.The user chooses “ Responder Status” in the

function list.

38 39

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unication Uni Voice User manual