AES 4G Router v2 User manual

101
50V
RVT
16V
VT
220
SIM
Hardwire LAN 2B connector
to intercom PCB. Optional
use instead of LAN 2A port.
GSM 4G Antenna 24v DC IN.
White = 0v (Negative)
Black = 24v (Positive)
LAN port activity LEDs
LAN1 –Only required if APN needs changed to
match the SIM being used.
LAN 1 LAN 2A
- Access Point Enclosure
A CLOSER LOOK AT THE 4G ACCESS POINT
* ALWAYS TEST THE UNIT ON SITE BEFORE INSTALLATION TO AVOID RESTOCKING FEES *
PCB BOOT STATUS LEDS
- ATTENTION! -
Additional setup steps are required if using a different SIM that the Vodafone SIM
that is provided with the unit. Please scan this QR code or search on our website
for the ‘How To Change APN Guide’.
SIM ORIENTATION
ALWAYS ensure that the system is
switched OFF any time you are adding or
removing the SIM card and also ensure
that the orientation is correct before
powering the router back on.
101101
50V
RVT
16V
VT
220
SIM
When the PCB has successfully booted
up you should have activity on all 3 LEDs:
101101
50V
RVT
16V
VT
220
RED: Constant ON = PCB Powered ON |Constant OFF = PCB Powered OFF
GREEN: Steady Flash = Connected to Network|Constant OFF = Not Connected
BLUE: Steady Flash = Standby Mode |Constant OFF = Booting / OFF
DATA TRANSFER LEDS
The 2 LEDs behind LAN 1 Port will flash GREEN when
you have connection activity.
LIGHTNING PRONE AREAS
MUST USE SURGE PROTECTION
FOR POWER SUPPLY & RJ45! Praetorian Guard
NEW Gen of our Wi-Fi/4G Intercom Range.
- With an all NEW APP!
- Program PROX & Keypad codes from our app
- Callers can leave messages when unanswered
- Notify when gate is triggered
- Motion Sensor with auto record & notify
- HD Camera
AES 4G Router v2
CAUTION: Ensure input orientation matches
with the diagram above.
LAN 2B
PCB boot status LEDs
LAN 2A - Connect LAN cable to intercom PCB.
*IF USING A MODULAR 4G KIT THIS MAY COME PRE-WIRED*
Connection strength LEDs
24v DC OUT.
(optional)
LAN 1
SIGNAL STRENGTH LEDS
The 3 LEDs behind LAN 1 Port will illuminate WHITE.
- Flashing = 3G signal
- Solid On = 4G signal LAN 1
STILL HAVING TROUBLE?
Find all of our support options such as Web Chat,
Full Manuals, Customer Helpline and more on
our website:
WWW.AESGLOBALUS.COM

- Access Point Enclosure
* ALWAYS TEST THE UNIT ON SITE BEFORE INSTALLATION TO AVOID RESTOCKING FEES *
AES 4G Router v2 STILL HAVING TROUBLE?
Find all of our support options such as Web Chat,
Full Manuals, Customer Helpline and more on
our website:
WWW.AESGLOBALUS.COM
This product is not a complete product until fully installed. It is therefore
considered a component part of an overall system. The installer is responsible to
check that the end installation complies with local regulatory requirements. This
equipment forms part of a “fixed installation”.
STILL HAVING TROUBLE?
Find all of our support options such as Web Chat, Full Manuals, Customer
Helpline and more on our website:
WWW.AESGLOBALUS.COM
[phone]
TROUBLESHOOTING
Symptoms caused
Problem/error
Solution
No LEDs on.
The unit will not power
up.
Check power supply voltage at intercom is 23.4v DC or more. Cable length from
PSU to intercom should be less than 25 feet and in 14 gauge for longer distances.
No green CPU light
The unit powers up but
is not showing network
reception or will not
respond to SMS.
A. This means the unit is not able to detect the network for some reason.
-
Power off the unit, remove the SIM and check it in a mobile phone to verify it can
make a call and has calling credit if it is a Pay As You Go SIM.
-
Disable any PIN code request if active on the SIM card.
-Check the SIM is a standard voice capable SIM. If you are unsure, contact your SIM
card provider to verify.
-
Check the reception is medium or good. Poor reception is not sufficient.
-
Power off, remove the SIM, use fine sand paper to lightly sand the SIM pads and
contacts on the GSM unit, lightly bend the contacts upwards so that they make
better contact with the SIM and try again.
-
Check antenna is connected and does not have too many sharp bends on the
antenna cable.
-
Check the height of the antenna and make sure it is not inside a metal enclosure.
-
Check correct power cable size for cable length from PSU. Refer to manual for
guidelines
All LED’s are as
expected but I do
not have an
internet connection
Unable to browse the
internet of get intercom
ONLINE
-
Check the APN settings of the Router to ensure they match the SIM being used.
-
Check the SIM is active and has data by adding it into a mobile and searching the
web.
SIM MAINTENANCE
If using a pre-pay casual SIM card it will need topped up occasionally. It is recommended to
advise the home owner / end user to register the SIM card on the provider’s web site if
available. Most major networks allow registration of card payment details for an auto top up
feature, which means they will automatically top up your intercom when the balance runs low
or in some cases, they offer a low balance reminder to be sent if they do not wish the auto top
up feature.
ENVIRONMENTAL INFORMATION
PRODUCT MAINTENANCE
Bug ingress is a common issue in unit failures. Ensure that all components are sealed
accordingly and check occasionally. (Do not open the panel in the rain / snow unless correctly
equipped to keep the internals dry. Ensure the unit is securely closed after maintenance)
The equipment that you bought has required the extraction and use of natural resources for
its production. It may contain hazardous substances for the environment. In order to avoid
the dissemination of those substances in our environment and to diminish the pressure on
the natural resources, we encourage you to use the appropriate take-back systems. Those
systems will reuse or recycle most of the materials of your end-of-life equipment.
The crossed-bin symbol marked in your device invites you to use those systems.
If you need more information on the collection, reuse and recycling systems, please contact
your local or regional waste administration. You can also contact AES Global Ltd for more
information on the environmental performances of our products.
WARRANTY
Please note, by installing this product, you are accepting the following warranty terms:
1. The manufacturer’s warranty is a “return to base” 2 year warranty from date of manufacture. This means that any suspected defective components or items are returned to the manufacturer’s
agent for investigation and diagnosis and returned at the cost of the customer.
2. The warranty does not cover, nor is the manufacturer or agent responsible for any of the following whatsoever: Storm damage, lightning or surge damage, flooding, accidental damage, vandalism
or deliberate damage, un-explained corrosion or unusually harsh environments, failureof telephone networks, future un-interoperability between the product and network providers which cause
mal-function due to changes implemented by the phone providers after manufacture of the product, or that which is outside of control of the manufacturer (e.g. 2G, 3G switch off, removal or
inability to obtain VOLTE service), and damage due to not proper installation.
3. The manufacturer in no way accepts liabilityfor any of the following incurred due to a product defect: Cost of attending site, inconveniences, labour rates, time lost, loss to or damage to property,
security breaches, late payment clauses or breaches of any contracts between the installer and the client.
4. This is a profession install product only. The product is a component of an overall system. Therefore, it is the responsibility of the installer to certify the safety and compliance of the overall
finished system. As soon as this product is fixed to another item, or connected to another third-party device, then the product has been modified, and compliance with local regulations in the
country of install is strictly the responsibility of the installer.
5. Re-stocking fees may apply to items returned that are found to be non-defective. Complete units will also attract a re-stocking fee if returned for credit, regardless if a defect is discovered or not.
Re-stocking fees may vary depending on the condition of the item being returned, and whether it can be determined as in brand new condition. The warranty terms do not entitle customers to an
automatic full refund. For more details on returns procedures and re-stocking fees, contact the agent.
6. Items with physical signs of surge damage are not covered by warranty. Items with visible signs of surge damage will only be covered by warranty if photographic evidence is provided from site,
showing surge protection has been installed.
Full warranty terms and conditions available upon request to AES Technical Department.