ALLIANCE BTEBCFSP171TW01 BTEBEFSP171TW01 Operating instructions

www.comlaundry.com
Troubleshooting
Part No. 802748R3
June 2011
Commercial
Stacked Washer/
Dryers
Refer to Page 6 for Model Numbers
SWD447C

© Copyright 2011, Alliance Laundry Systems LLC
All rights reserved. No part of the contents of this book may be reproduced or transmitted in any form or by any means without
the expressed written consent of the publisher.
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© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
Table of
Contents
Section 1 – Safety Information ...............................................................3
Locating an Authorized Servicer...........................................................4
Section 2 – Introduction ..........................................................................5
Customer Service...................................................................................5
Nameplate Location...............................................................................5
Model Identification ..............................................................................6
Theory of Operation ..............................................................................8
Section 3 – General Troubleshooting...................................................10
1. Troubleshooting Coin Drop ........................................................10
2. Washer Motor Circuit .................................................................15
3. Troubleshooting Knocking Noise ...............................................15
4. No Spin Due to Out-of-Balance Switch Wiring Problem Starting
Serial Nos. Beginning 0307 ........................................................16
5. Troubleshooting LEDs on Washer Inverter Controls Starting
Machine Serial No. 0911014603 ................................................17
6. No Spin (Washer)........................................................................17
7. Troubleshooting Shock Absorbers..............................................19
Section 4 – Dryer Troubleshooting ......................................................21
4. Dryer Motor Does Not Run ........................................................22
5. Dryer Stops In Cycle; Quits After The First Few Loads; Has A
Burning Smell; Cycles On Motor Thermal Protector .................23
6. Dryer Motor Runs But Cylinder Does Not Turn ........................24
7. Dryer Motor Does Not Stop........................................................25
8. Dryer Runs Only When Door is Open........................................26
9. Dryer Heating Assembly Does Not Heat or
Burner Does Not Ignite ...............................................................27
10. Igniter Does Not Glow (Gas Supply Sufficient) –
Gas Dryer Models .......................................................................29
11. Burner Ignites and Goes Out Repeatedly – Gas Dryer Models ..30
12. Igniter Glows But Burner Does Not Ignite – Gas Dryer Models31
13. Dryer Heater Assembly Or Burner Shuts Off Prematurely ........32
14. Dryer Heater Assembly or Burner Repeatedly Cycles Off On
Limit Thermostat.........................................................................33
15. Dryer Heater Assembly or Burner Does Not Shut Off ...............35
16. Clothes Do Not Dry in Dryer......................................................36
17. Clothes Are Too Hot When Removed From Dryer ....................37
18. Excessive Chattering Or Vibrating Noise in Dryer ....................38
19. Excessive Humming Or Whistling Noise in Dryer.....................39
Section 5 – NetMaster and MDC Troubleshooting
– Washer Control...................................................................................40
20. Error Code Listing ......................................................................41
21. Microwand Does Not Communicate With Washer Control –
NetMaster Models Only..............................................................42
22. Coins Ignored When Entered in Washer Coin Drop...................43
23. No Visible Display on Washer Control ......................................44

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24. Washer Will Not Start – “door” Displayed (Door must be closed
and attempting to lock) ...............................................................46
25. Washer Will Not Start – “E:dL” on Display...............................48
26. Washer Will Not Fill (Machine empty, no “E:SP” on display)..50
27. Washer Overflows.......................................................................52
28. Washer Pump or Drain Valve Does Not Operate .......................54
29. Serial Communication Error (“E:SP” on washer display)..........56
30. Washer Motor Does Not Run (“E:df” on display)......................58
31. Washer Will Not Heat (“OP” or “SH” displayed)
(Models equipped with heater)60
32. Washer Will Not Heat (Models equipped with heater) ..............62
Section 6 – NetMaster Troubleshooting – Dryer Control..................64
33. Error Code Listing ......................................................................64
34. Coins Ignored When Entered in Dryer Coin Drop .....................67
35. No IR Communication with Dryer Control ................................68
36. No Display on Dryer Control......................................................69
37. Dryer Door Open ........................................................................71
38. Dryer Motor Will Not Start.........................................................73
39. No Heat (Electric Dryer Models)................................................75
40. No Heat (Gas Dryer Models)......................................................77
Section 7 – MDC Troubleshooting – Dryer Control...........................79
41. Error Code Listing ......................................................................79
42. Coins Ignored When Entered in Dryer Coin Drop .....................80
43. No Visible Display on Dryer Control .........................................82
44. Dryer Door Open ........................................................................84
45. Dryer Motor Will Not Start.........................................................86
46. No Heat (Electric Dryer Models)................................................88
47. No Heat (Gas Dryer Models)......................................................90
Section 8 – Adjustments ........................................................................92
48. Cabinet Leveling Legs ................................................................92
49. Washer Loading Door.................................................................93
50. Washer Motor Belt Tension........................................................94
51. Washer Door Catch.....................................................................95
52. Shipping Braces ..........................................................................97
53. Burner Flame (Gas Models)........................................................98
54. Cleaning Non-Electronic Coin Drop...........................................99
55. Cleaning Electronic Coin Drop.................................................101
Section 9 – Dryer Test Procedures .....................................................105
56. Drive Motor...............................................................................105
57. Motor Switch.............................................................................108
58. Burner System Operation..........................................................110
59. Electrical Circuit To Ignition System (Gas Models) ................111
60. Gas Valve Coils Check (Gas Models) ......................................111
61. Sensor Check (Gas Models)......................................................112
62. Igniter Check (Gas Models)......................................................112
63. Thermal Fuse (Electric Models) ...............................................113
64. Heater Assembly (Electric Models)..........................................113
65. Cycling or Limit Thermostat.....................................................113
66. Door Switch ..............................................................................114
Section 10 – Internal Wiring of Dryer Motor Switch.......................115

802748 3
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Section 1
Safety Information
Throughout this manual and on machine decals, you will find precautionary statements (“CAUTION,”
“WARNING” and “DANGER”) followed by specific instructions. These precautions are intended for the personal
safety of the operator, user, servicer, and those maintaining the machine.
aDANGER
Danger indicates an imminently hazardous situation that, if not avoided, will cause severe personal injury or death.
WARNING
Warning indicates a hazardous situation that, if not avoided, could cause severe personal injury or death.
CAUTION
Caution indicates a hazardous situation that, if not avoided, may cause minor or moderate personal injury or property
damage.
Additional precautionary statements (“IMPORTANT” and “NOTE”) are followed by specific instructions.
IMPORTANT
The word “IMPORTANT” is used to inform the reader of specific procedures where minor machine damage will
occur if the procedure is not followed.
NOTE
The word “NOTE” is used to communicate installation, operation, maintenance or servicing information that is
important but not hazard related.
In the interest of safety, some general precautions relating to the operation of this machine follow.
• Failure to install, maintain, and/or operate this machine according to the manufacturer’s
instructions may result in conditions which can produce serious injury, death and/or property
damage.
• Do not repair or replace any part of the machine or attempt any servicing unless specifically
recommended or published in this Service Manual and that you understand and have the
skills to carry out.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the machine is properly grounded and to reduce the risk of fire,
electric shock, serious injury, or death.
W284
WARNING