altafiber fioptics+ User manual

Welcome to
Your one-stop user guide
to altafiber products and services

Welcome to altafiber. We deliver the very best in advanced network
technology, to bring you all the entertainment, information and
communication you need at the speed of light. Browse, upload, share and
save. Manage your home from anywhere. Tap into events and savings in your
hometown. Here at altafiber, we are connecting what matters.
Fioptics+, powered by TiVo
Best-in-class video streaming via your Fioptics+ set-top box or Fioptics+
App. Link directly to your favorite content from Netflix, Prime Video, HBO Max,
and more. Use your voice to navigate your guide, apps and games, Google
Assistant, cloud-based DVR recordings and more.
Fioptics Internet
We have download speeds from 100 Mbps up to 2 Gbps, and oer
symmetrical download and upload speeds up to 1 Gbps.
Voice
We have more than 14 unique calling services to meet your needs and plans
that allow you to call anywhere, anytime in the United States.
FIOPTICS+, powered by TiVo . . . . . . .3
The Smartbar . . . . . . . . . . . . . . . .3
My Shows . . . . . . . . . . . . . . . . . .4
What to Watch. . . . . . . . . . . . . . . .4
Apps & Games . . . . . . . . . . . . . . .4
Video On Demand . . . . . . . . . . . . . .5
Pay-Per-View . . . . . . . . . . . . . . . .6
Search . . . . . . . . . . . . . . . . . . .6
OnePass . . . . . . . . . . . . . . . . . .7
Recordings . . . . . . . . . . . . . . . . .8
How to Manage Storage . . . . . . . . . . 15
Mobile Streaming App Instructions . . . . . 15
Available Features . . . . . . . . . . . . . 16
Favorite Channels . . . . . . . . . . . . . 17
Parental Controls . . . . . . . . . . . . . 19
Subtitles and Accessibility . . . . . . . . . 22
Mini Guide. . . . . . . . . . . . . . . . .22
Universal Search. . . . . . . . . . . . . .23
Jump Channels . . . . . . . . . . . . . . 23
Fioptics+ Streaming App. . . . . . . . . . 23
TiVO Remote . . . . . . . . . . . . . . 24
Fire TV Remote . . . . . . . . . . . . . . 25
Android TV Remote . . . . . . . . . . . . 26
Apple TV Remote . . . . . . . . . . . . . 27
FIOPTICS INTERNET . . . . . . . . . 28
Wireless Networking Equipment . . . . . 29
Email Setup . . . . . . . . . . . . . . . 30
Maximize Your Internet Speed . . . . . . . 31
CONNECTED HOME . . . . . . . . . 32
VOICE . . . . . . . . . . . . . . . . . .36
Voicemail . . . . . . . . . . . . . . . . 36
Calling Services . . . . . . . . . . . . . . 37
ACCOUNT SUPPORT. . . . . . . . .38
Terms & Conditions . . . . . . . . . . . 38
Troubleshooting, Tips and Advice . . . . . 39
Frequently Asked Questions . . . . . . . . 40
Your Installation . . . . . . . . . . . . . . 41
Contact Us . . . . . . . . . . . . . . . .43

3
FIOPTICS+ - powered by TiVo
WELCOME TO THE FIOPTICS+
EXPERIENCE!
Fioptics+, powered by TiVo, instantly gives you total control
of the TV programming you love, and much more! Unlike
traditional TVs and set top boxes that get a TV signal over a
coaxial cable connected to a cable wall jack in your home,
your Fioptics+ streaming device gets the TV signal over a
wired or wireless connection to your home network. You’ll
receive all of your channels, as well as access to streaming
providers, over that one connection.
And when you enable Cloud DVR service on your account,
you can record shows to watch later , even on your other
supported streaming devices, because they are stored in
the cloud. Contact customer care at 513.565.9890 to request
Cloud DVR service.
Home Screen
Start Here For Just About Everything.
The Home screen is the starting
point for just about everything you
do. From the Home screen, you can
easily access popular destinations
in the Fioptics+ experience; get
personalized recommendations
from the SmartBar and What to
Watch,
and view settings.
To get to the Home screen from
anywhere, just press the
TiVo button on your remote control.
The Smartbar
Ready When You Are
The SmartBar, located at the
bottom of the Home screen,
predicts shows to watch based
on what your household usually
watches at a particular time or
day. For example, if the kids tend
to watch shows while dinner’s
cooking, their shows will be
waiting in the SmartBar at that
time each day. SmartBar

4
FIOPTICS+ - My Shows, What to Watch, Apps & Games
My Shows
Find. Watch. Repeat.
All of your recordings and
streaming videos appear in the My
Shows list. To get to the My Shows
list from any menu screen press
the button and scroll to My
Shows.
Filters in the left column of My
Shows let you narrow your choices instantly. As you highlight a filter, your My
Shows list will update automatically. Filters include TV Series, Movies, Kids, and
more.
What to Watch
What to Watch lets you browse
shows available to stream, watch
live, record, or bookmark. From
the Home screen, select What to
Watch.
Shows are categorized for easy
browsing. Look for options like On
TV Now, Movies on Later, Sports
on Now. You’ll even find curated
collections, like Oscar Winners or
Westerns.
Note: To filter your What to Watch
options and jump quickly between
categories, press LEFT on your
remote control when you are at the
beginning of a strip. This will reveal
the Filter column.
Apps & Games
To launch the Apps & Games
menu, simply press and hold the
TiVo button.
At first, the apps on this screen
include the video providers you
selected when you set up your TiVo
device (e.g., Netflix). These providers appear in your Video Provider List and are
automatically included when searching or browsing using the TiVo menus. (For
more information on your Video Provider List, see User Preferences).
Filters

5
If you don’t see the apps you selected during setup, or if you skipped that portion
of setup, you can always add the apps manually. You can also add other apps,
games, and content you download on Google Play to this screen for direct
access.
Simply select one of the Google Play tiles (Google Play Games, Google Play
Music, etc.) to go to Google Play, and sign in using your Google user name and
password.
Video ON DEMAND
Your TiVo device has access to thousands of the latest hit shows and movies —
most of them free!
Whenever you search for a show, available Fioptics+ On Demand shows are
included in the results. It’s just that easy to find the shows you want. But if you’d
rather browse the available On Demand offerings, just choose On Demand from
the Home screen.
Choosing A Video
To select an On Demand video:
1. On the main Fioptics+ On Demand page, you’ll see a list of categories by
channel, kids, sports, and more to choose from. Highlight the category you
wish to browse and press OK/SELECT.
2. If you are offered sub-categories, choose a sub-category and press OK/
SELECT.
3. A list of available videos is displayed. You’ll see each video’s price, and when
you highlight a video, you’ll see a brief description in the right column.
4. Once you’ve located a video you want, highlight it and press OK/SELECT.
This will bring you to a screen that gives you more about on the video, and in
many cases, allows you to watch a free preview.
5. If the video is free, the information screen will have an option to play it from
Fioptics+ on Demand. Select Play to start the video.
If the video must be rented to view it, the information screen will have an option
to Rent and watch (the price will be listed). Select Rent and watch to order
the video.
Controlling A Video
Stopping the video. Once you’ve started watching your video, you can stop it at
any time by pressing BACK. Partially-watched videos are stored in the My Rentals
folder.
Pausing: Press the PAUSE/PLAY button. To resume playing, press PAUSE/PLAY
again.
Rewinding: Press the REWIND button. When you are ready to watch, press
PAUSE/PLAY.
Fast Forwarding: Press the FAST FORWARD button. When you are ready to
watch, press PLAY.
Note: Some videos from Fioptics+ On Demand may not allow you to fast
forward.
FIOPTICS+ - Video On Demand

6
FIOPTICS+ - Pay-Per-View, Search
Watching A Saved Video
Partially and completely viewed on demand videos are saved in the My Rentals
folder for as long as they are available from the Fioptics+ On Demand library. You
can watch them again at any time during the rental period.
To restart a video in progress, or to re-watch a video you have already viewed:
1. Select On Demand from the Home screen.
2. Select the My Rentals folder, and then select the video you want to watch.
3. Choose to resume playing where you left off or to start from the beginning.
Pay-Per-View
Pay-Per-View will be available to
order from the Fioptics+ Set Top
Box by an on-screen purchase
window. Customers will have
access to the most compelling
live sports and events as well has
newest movies to rent at the touch
of their fingers.
Not only can you rent from Fioptics+ assets, but, if subscribed, you can purchase
rentals through the most popular OTT apps directly. Renting PPV assets through
the OTT app will bill to the payment source set up when customer subscribed to
those apps, these charges will not show on the Fioptics+ monthly bill.
Search
Search by show title, episode title, show description, or person name (actor,
director, etc.). The TiVo service searches upcoming TV shows and movies,
streaming videos (from sources like Netflix, Hulu, Prime Video, and more), and On
Demand all at the same time. You can even search for a particular channel by its
network name or call sign (e.g., NBC or ESPN).
Finding Shows With Your Voice
Use the Google Assistant button on your remote to search live TV, jump to a
show, open an app, or get recommendations to match your mood.
1. While viewing any TiVo menu or watching TV, press and release the Google
Assistant button on the remote.
2. Speak naturally into the remote. Say a title, actor, or keyword.
3. Try saying:
• “The Voice” or “Find football games”
• “Search cooking shows”
• “Find romantic movies” or “Show me sports movies”
Note: To find shows with your voice, your remote must be paired correctly with
your TiVo device. Usually, the remote is paired when you install the batteries,
but if your voice is not being recognized, you may need to re-pair it. See Remote
Settings in the User Guide sent to your email, or by visting
altafiber.com/help-center.

7
Keyboard Search
1. From the Home screen, select
Search.
2. Use the letter grid to spell out
the title, person, or word you’re
looking for. Press the arrow
buttons to move around, then
OK/SELECT on each letter you
want. As you select letters, a
list of possible matches sorted by
popularity appears on the right. For example, if you enter the letters HOW,
you might see matches for the TV show “How I Met Your Mother,” the On
Demand movie “How To Lose A Guy In Ten Days,” and the director Ron
Howard. Results are sorted by popularity, with better matches higher in the
list.
3. Keep selecting letters until you see what you’re searching for. If you make a
mistake, you can press REWIND to erase one letter at a time. Insert a space
by pressing FAST FORWARD.
4. Use the RIGHT arrow to highlight the show or person name.
5. Press OK/SELECT to view details, set up a recording or OnePass, or
bookmark the show.
OnePass - DVR Recordings and more
Your Ticket to Limitless Entertainment
OnePass gathers every episode of a series available anywhere and adds them
all right to your My Shows list. If it’s not available on TV or video on demand,
OnePass fills in the gaps with episodes from providers like Netflix. To create a
OnePass, find a show you want to watch, then choose “Create a OnePass.”
For sports, your OnePass search will find matches whether you search by full
team or league name, location (e.g., Argentina, Brazil), nickname (e.g., Giants,
Bears), or abbreviation (e.g., FIFA, NFL, NCAA, UCLA).
To create a OnePass, find a series you want to watch, then choose Create
a OnePass. The show will be instantly added to My Shows and all available
episodes will be added.
Note: OnePass works best when your video app list is up to date, with as many
apps as possible selected. See altafiber.com/help-center for more details.
FIOPTICS+ - OnePass
QUICK TIP
OnePass works best when your video app list is up to date, with
as many apps as possible selected.

8
Recordings
How to set up a recording
OnePass Search
A OnePass search gathers every available episode of a series (whether
streaming, broadcast TV, or on demand), every game or match from a specific
team, or every sporting event in a league and adds them right to My Shows to
watch instantly.
If an episode isn’t available on TV
or Fioptics+ On Demand, OnePass
fills in the gaps with episodes from
video apps like Netflix, Hulu, Prime
Video, and more. Forget about
knowing when a show will be airing
or wondering which streaming video
service has it available: the TiVo
Service does it for you, so you can start watching right away.
For sports, your OnePass search will find matches whether you search by full
team or league name, location (e.g., Argentina, Brazil), nickname (e.g., Giants,
Bears), or abbreviation (e.g., FIFA, NFL, NCAA, UCLA).
To create a OnePass, find a series you want to watch, then choose Create
OnePass. The show will be instantly added to My Shows and all available
episodes will be added.
OnePass Options
When you create a OnePass, you can choose options that will give you exactly
the results you want. You can also change the options of any existing OnePass
by going to the OnePass Manager. See OnePass Manager for more information.
Options include:
» Include: If Cloud DVR is enabled, choose to include recordings, streaming
videos (from sources like Netflix), or both in your OnePass results.
» Start from: Want to watch from the beginning? Choose Season 1. Just
need to catch up? Choose a different season. Only want new episodes?
Choose New episodes only.
» Rent or buy: Decide whether to include episodes that need to be
purchased before viewing. (The TiVo Service will not purchase the items for
you; you will have the option to purchase them at the time of viewing.) If
your OnePass includes recordings, the following options are also available:
» Record: Skip reruns or watch them all? Choose New Only to avoid reruns,
or New & Repeats to get every episode.
» Channel: Choose the channel on which to record the show, when more
than one channel is available.
» Video Quality: When you set the Channel setting (above) to All, you can
choose how often to get the HD version of a show: always, never, or if
possible. Note that if you choose Only HD and a show is not available in HD,
FIOPTICS+ - Recordings

9
it won’t be recorded. Likewise, if you choose Only SD and a show is only
available in HD, it won’t be recorded.
» Keep At Most: Set the maximum number of recordings to be saved.
» Keep Until: Choose how long to keep a recording (or each episode of a
repeating recording). Space Needed is the default setting, or choose As
Long as Possible and your TiVo device won’t delete this episode to record
something new. Note that shows will be deleted automatically when they
expire, regardless of this setting.
» Start Recording: Start recording up to ten minutes before a show is
scheduled to begin. (This option is available only before recording starts.)
» Stop Recording: Some shows
consistently run past their
scheduled end times. Use
the Stop Recording option to
choose when the TiVo device
stops recording: at the shows
scheduled end time, a few
minutes after its scheduled
end time, or even hours after its scheduled end time. You can change
this setting when you set up the recording, or while the recording is in
progress.
How to set up a single or series recording through
the guide
There are a few ways to initiate a
recording of a single program. The
first is through the GUIDE. Select a
show in the GUIDE that is not currently
airing.
Next select whether you would like to
record this single episode or set up a
OnePass for the series, or you could
choose to what this episode now if
available on OTT or VOD assets.
If recording just a single episode,
select the options desired for that
recording
FIOPTICS+ - Recordings

10
FIOPTICS+ - Recordings
You will see this confirmation once
you confirm your recording options
And you will see this logo on the
episode info in the guide
If a series recording is desired, select
“Create a OnePass”
Select the series recording options
you would like. You can choose
to include both or either linear
programming and/or assets for OTT
providers like Netflix, which seasons
you would like to include, if or not to
include assets you can rent or buy,
new airings re-runs or both, which
channel to record from, how many
recordings to keep and for how
long and when to start and stop the
recordings
Once OnePass options are confirmed
you will see this confirmation
And see this logo in the show info in
the GUIDE

11
When show are actively being
recorded, you will see this logo in the
show info screen in the GUIDE
How to initiate a single or series recording while
watching a live show
While watching a show, you can
initiate both a single episode
recordings or a OnePass series
recording.
First, while watching a show live,
either press DOWN on the direction
pad or the “i” info button on the
remote to see the menu on the bottom of the screen
Once you have selected your desired recording option for a single recording or
OnePass, follow the corresponding directions above.
How to initiate a single or series recording from
search
Search through the desired show
either through the voice search using
the Google Voice Assistant button or
by using search from
the main menu.
Once the desired program is,
found select it to come to this screen
From here you can Create a OnePass
for a series recording,
or select individual episodes to
record on their next air date
FIOPTICS+ - Recordings

12
How to view your recordings
To View a show you have recorded,
open “My Shows’ from the main
Menu bar
You will open your list of shows
you have previously set up to
record either through a single
recording or OnePass recordings
or Bookmarked
The menu on the left of the screen
can filter your show based on their
category. Scrolling to “recordings’
will show all episodes that have
been recorded, the number next
to the show title shows how many
episodes have been recorded.
Opening up the show by selecting
it will allow you to select which
episode you would like to watch.
How to cancel a recording
Once a recording or series has been
selected, scroll down to “OnePass
Options” on the menu on the left of
the screen, then select Delete All
Episodes to delete current recordings,
or Cancel OnePass to no longer
record this series
If deleting current recordings you will
see this menu to confirm your choice
FIOPTICS+ - Recordings
QUICK TIP
You must first make sure there is space in you cloud DVR before you can recover
a deleted recording. To do so, you may need to delete other recordings to make
space.

13
How to recover a deleted recording
Should you mistakenly delete
recordings you will have the option for
up to 3 days to retrieve them by going
into the “Recently Deleted” folder
under “All Shows” in the My Shows
menu
You will see a list of recently
deleted shows
Select the episode or episodes you
would like to recover, the next screen
you will select “Recover” to move an
episode back into your Recordings list
How to view upcoming recordings
To View upcoming recordings of show
you have a OnePass set for, first
select the show from you My Shows
list.
Next, scroll down to “Upcoming”
on the left hand menu
Next, scroll through the list of
upcoming airings of your selected
show, those episodes with the check
marks for single or series recordings
are scheduled to be recorded
FIOPTICS+ - Recordings

14
FIOPTICS+ - Recordings
How to manage recordings
You will have the ability to manage
their DVR recording levels by several
ways. First, you can manage what
they keep in their DVR by setting the
duration and priority a recording or
series recording has over all others in
the OnePass or recoding settings at
the time of recording initiation.
You can choose how many episodes to keep of a certain show and how long to
keep either “As Long as Possible” or until “Space is Needed”. If choosing “As
Long as Possible” the show will be kept until either you delete it, the content
provider’s recording limit is reached or 1 year. If selecting “Space Needed” the
show will be kept until either the above limits have been reached OR if you run
out of space on their DVR it will delete the oldest recording no labelled “As Long
as Possible”.
If shows are removed, either by you, or automatically by the settings rules, you
will have up to 3 days to recover a deleted recording form the “Recently Deleted”
folder in My Shows.
Should your DVR become full, any upcoming OnePass or pre-set recording that is
scheduled will be recorded, however, if no old recordings are able to be removed
automatically by being labelled as “Space Needed,” the new recordings will be
moved immediately to the “Recently Deleted” folder.
If you continually hit your DVR recording limit there will be 4 DVR storage levels
you can choose from:15, 50 100 and 200 hours. You can see where you are in
your recording storage by the indicator at the top of your My Shows menu:
OnePass searches are listed in the order you set them up: the first is at the top of
the list.
To view the OnePass Manager, choose Menu > Settings > OnePass
Manager.
Use this list to change OnePass options, modify recording options (if available),
view upcoming episodes, or cancel a OnePass. Highlight the show title and press
OK/SELECT to view available options.
You may choose to downgrade to a
lower storage tier however, if your
currently stored recordings are too
large for your new tier, the storage
rules will apply and recordings may be
automatically moved to the “Recently
Deleted” folder in “All Shows”
After 3 days, a recording that has been moved into the “Recently Deleted” folder
will be permanently deleted.

15
FIOPTICS+ - Storage, Mobile Streaming App
How to manage storage
This depends on your service plan. There are several DVR tiers available to
match your recording needs. And, if those change, you can adjust your tier
either through your My altafiber account or give us a call at 513-565-9890.
If you set up a recording when your storage space is almost full, you’ll receive a
message on your TiVo device. At that point, you can upgrade to a plan with more
storage, or you can delete some of your recordings to free some space. When
you reach your storage limit, your TiVo device will begin deleting your oldest
recordings to make space for new ones.
Mobile Streaming App Instructions
To register an unmanaged streaming device (Apple TV, Fire
Stick/Cube, Android TV), after downloading the Fioptics+ app
from the respective app store, you will be prompted to enter a
6-digit code at altafiber.com/activate.
1
2
Download the Fioptics+ app from the app store for your device.
• Current devices supported are the latest two OS versions of:
»Apple TV 4K
»Fire TV, Fire TV Stick, Fire TV Cube (2nd Gen and newer)
»Android TV devices
• Note: Not all devices running the above platforms
and software versions are guaranteed to be
compatible with the Fioptics+ app
»Roku, Samsung Tizen, LG webOS are not supported at this
time
Launch the app. You will see the screen pictured below.
3Log on to altafiber.com/activate

16
FIOPTICS+ - Mobile Streaming App
5
4Log into your My altafiber
account (If you have not yet set
up your My altafiber account,
please do so at this time by
visitng http://my.altafiber.com)
Enter the code displayed
on your TV screen into the
fields on this screen
Note: It may take between 2 and 24 hours from Fioptics+ order
completion for your credentials to activate your Fioptics+ app on
your personal devices.
6Once your code is entered successfully, your device will launch the
Fioptics+ app and you will have access to your video service
What features are available in the Fioptics+
streaming device/mobile app?
» Fioptics+ user experience streamed to your mobile or streaming device
with the Fioptics+ app
» Recordings and favorite channels, all on your tablet, phone or streaming
device
» Log in with your My altafiber account credentials
» In-home and out-of-home streaming (based on channel content rights)
» Voice search for both iOS and Android mobile
» What to Watch
» Guide
» VOD Browse
*Some channels may restrict concurrent streams to 3 devices.

17
FIOPTICS+ - Mobile Streaming App, Favorite Channels
» My Shows
» Search
» OnePass Manager
» Restart & Catch Up
» Content Detail Screens
» To-Do List
How many Mobile or Streaming devices can be
registered to my account?
Each account may have as many as 8 personal devices registered to the
account at one time (does not include Fioptics+ set top boxes). Only 5 of these
devices may stream Fioptics+ content at the same time.*
Once a 9th personal device is registered to an account, the device that has the
oldest last used date will be removed from the registered devices list. You may
re-use this device again by logging back into the app the next time it is used.
NOTE: you may need to clear the Fioptics+ app’s cached data on
this device once it is re-registered to ensure all functionality is
returned.
Favorite Channels
How to set up and activate your favorite channels
The Fioptics+ set top box allows
the user to switch their Guide from
a full subscription display (displays
all channels subscribed to) or a
favorite channel display (only displays
channels that the user selects to
display).
Press the TiVo button on the remote
control. Move the cursor to Menu and
press the OK button.
Highlight User Preferences and
press the OK button on the remote.

18
Once all channels have been added
to your Favorites list, press the Guide
button on the remote control. Move
the cursor to the left to highlight the
channel name and number and then
press the OK button on the remote.
A pop-up will appear at the bottom
of the screen. Move the cursor to
highlight Channels. The default for
this setting will be All. Using the
left or right arrow keys, change
this setting to Favorites. Press the
Back button on the remote control
to return to the Guide. The Guide
will now display only the channels
that were selected in the Favorites list. To change back to the full Guide, repeat
these steps and change the Channels selection back to All.
Highlight Favorite Channels and
press the OK button on the remote.
A list of all channels will now display. To add a channel to your Favorites list,
highlight it and press the OK button. This will place a checkmark in the box to
the left of the channel number.
Repeat these steps for all channels you wish to add to the list. To remove
a channel from the list, highlight it and press the OK button to remove the
checkmark.
When finished, press the Back button on the remote.
FIOPTICS+ - Favorite Channels, Apps and Games
Activating Favorite Channels
Apps and Games
How to add apps and games to your Fioptics+ account
You can download other video, music or gaming apps to your Fioptics+ set top
box by opening the Google Play Store within the Apps and Games menu.
1. Select Apps & Games from
the Home screen.

19
FIOPTICS+ - Apps and Games, Parental Controls
2. Open Google Play store
3. Search for your favorite
apps and press OK to
open
4. Press OK to install on your
Fioptics+ set top box
5. Once downloaded, you can
open and sign in or set up
an account
6. You will now see your new
apps in the Apps and
Games menu
Parental Controls
How to access Parental Controls
Press the TiVo button on the remote
control. Then scroll left to Menu and
press the OK button. Scroll down to
Parental Controls and press the OK
button to enter the Parental Controls
options.
By default, the Parental Controls
are set to Off. To enable them, highlight Parental
Controls and press the OK button.

20
You will be prompted to create
a 4-digit PIN. Enter the PIN and
remember to write it down and keep
it in a safe place.
After entering the PIN you will be
asked to confirm it by re-entering it.
Upon re-entering the PIN, the
Parental Controls will now display
On-Unlocked. Also, Change PIN
and Disable Parental Controls will
be added to the option list.
Hide and Unhide Adult Content
This setting simply hides the title and
description of any content
with adult ratings.
The settings are Hide Adult
Content and Don’t Hide.
Set Rating Limits
Allows you to set limits on what type
of content can be watched based
on its content rating. There are four
settings:
• Highest allowed movie rating
AO – Allow all, NC17, R,
PG13, PG, G, Block All
• Unrated TV Shows
Allow All, Block All
• Unrated Movies
Allow All, Block All
FIOPTICS+ - Parental Controls