Amcrest AM-GV500 User manual

AM-GV500 OBD GPS Tracker
User Manual
Version 1.0.0
May 17th, 2021

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Contents
Welcome.......................................................................................................................................................3
Important Security Warning .........................................................................................................................3
Important Safeguards and Warnings............................................................................................................3
Introduction ..................................................................................................................................................4
Features ....................................................................................................................................................4
What’s Included........................................................................................................................................5
Getting Started..............................................................................................................................................6
Amcrest GPS Portal.....................................................................................................................................10
Getting Started........................................................................................................................................10
User Interface Walkthrough ...................................................................................................................11
Map Tab ..................................................................................................................................................11
Menu Tabs ..............................................................................................................................................13
Asset Info ............................................................................................................................................14
Trips Tab..................................................................................................................................................19
Reports....................................................................................................................................................20
Zones Tab................................................................................................................................................22
Alerts.......................................................................................................................................................25
Setting Up a New Alert........................................................................................................................25
Amcrest GPS Fleet Application ...................................................................................................................26
iOS App Setup .........................................................................................................................................26
Map.....................................................................................................................................................26
Settings Menu.....................................................................................................................................27
Trips.........................................................................................................................................................27
Reports....................................................................................................................................................28
Zones.......................................................................................................................................................30
Polygonal Zone Alerts .............................................................................................................................34
Device Settings........................................................................................................................................34
My Profile................................................................................................................................................34
Change Password....................................................................................................................................34
GPS Application Setup.................................................................................................................................34
Android Application Setup......................................................................................................................34
Map.....................................................................................................................................................35
Settings Menu.....................................................................................................................................35
Trips.........................................................................................................................................................36
Reports....................................................................................................................................................37
Zones.......................................................................................................................................................39
Polygonal Zone Alerts .............................................................................................................................43
Device Settings........................................................................................................................................43
My Profile................................................................................................................................................43
Change Password....................................................................................................................................43

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Welcome
Thank you for purchasing the Amcrest OBD GPS Tracker!
The AM-GL500MAP is a compact OBD device that plugs into a vehicle’s OBDII port allowing easy
installation for customers. It supports BLE 4.2 that is used for data transmission. Its internal OBD
transreceiver can obtain information from the vehicle’s onboard computer.
This device supports LTE Cat M1/NB1 network on multiple bands for operation in North America.This
user manual is designed to be a reference tool for the installation and operation of your OBD GPS
Tracker.
Here you can find information about the tracker’s features and functions, as well as information to aid in
troubleshooting.
To contact Amcrest support, please have your IMEI or ICCID number ready and do one of the following:
Visit http://amcrest.com/contacts and use the email form.
Call Amcrest Support using one of the following numbers:
Toll Free: [phone]
International Callers (Outside of US): [phone]
USA: [phone]
Canada: 437-888-0177
UK: 203-769-2757
Email Amcrest Customer Support @ [e-mail]
Important Security Warning
To keep your Amcrest OBD GPS tracker secure and prevent unauthorized access, please make sure to
follow the steps below:
Change the default password after viewing your tracker on amcrestgps.com. Always
ensure that your amcrestgps.com password is at least 8 characters long and contains a
combination of lowercase characters, uppercase characters as well as numbers.
Important Safeguards and Warnings
Electrical Safety
All installation and operation should conform to your local electrical safety codes. The product must be
grounded to reduce the risk of electric shock. We assume no liability or responsibility for any fires or
electrical shock caused by improper handling or installation.
Transportation Security

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Heavy stress, violent vibrations, and excess moisture should not occur during transportation, storage,
and installation of the device. Do not adjust GPS tracker settings or placement while driving.
Repair Professionals
All the examination and repair work should be done by qualified service engineers. We are not liable for
any problems caused by unauthorized modifications or user-attempted repair.
Environment
The GPS tracker should be kept in a cool, dry place away from direct sunlight, flammable materials,
explosive substances, etc. This product should be transported, stored, and used only in the specified
environments as stated above.
Operation and Maintenance
To clean dust or dirt off the GPS tracker, use an air blower or a microfiber cloth.
Accessories
Be sure to use only the accessories recommended by manufacturer. Before installation, please open the
package and check to ensure that all the components are present. Contact the retailer that you
purchased from, or Amcrest directly if anything is broken or missing in the package.
Legal Notice
Ensure strict observation of relevant laws to ensure this product cannot be used for any illegal purposes.
Amcrest Technologies assumes no liability or risk for misuse of this product and any consequences of
said misuse.
Introduction
This device is recommended for the tracking of vehicles as well as their performance. With a compact
body and superior receiving capabilities, this device is an inconspicuous, yet powerful tracking solution
only slightly larger than a matchbox.
The device has features such as fast TTFF (Time to First Fix), Quad Band GSM frequencies (900/1800),
@Track protocol-based integration, GPRS/GSM based reporting, geo-fencing, and other features to
ensure robust tracking capabilities.
Features
Below are the main features of your device:
Real-Time Tracking
Small Form Factor: 2” x 1” x .9”
Remote access via PC, Mac, iOS, or Android devices
Rechargeable Li-Polymer Battery, 2600mAh
Receive Location and Speed Alerts by E-mail & Text Message
Geo-fencing Capabilities

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What’s Included
Included in the box with the GPS are the following:
The OBD GPS Tracker
Mini USB 5V AC Power Adapter
SIM card information
Activation Card
Interfaces
Index
Description
Comment
1
SW_CAN
SW_CAN line of ISO 15765; Only supports 12V car battery
2
NC
No Connect
3
MS_CAN_H
MC_CAN_H line of ISO 15765
4
GND
Power and digital ground
5
GND
Power and digital ground
6
HS_CAN_H
HS_CAN_H line of ISO 15765
7
NC
No Connect
8
NC
No Connect
9
NC
No Connect
10
NC
No Connect
11
MS_CAN_L
MS_CAN_L line of ISO 15765
12
NC
No Connect
13
NC
No Connect
14
HS_CAN_L
HS_CAN_L line of ISO 15765
15
NC
No Connect
16
PWR
External DC power input, 8-32V
Motion Sensing Direction
This device has an internal 3-axis accelerometer that supports driving behavior monitoring, power
conservation, and motion detection.

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Device Status LEDs
LED
Device Status
LED Status
CELL
Searching for a network
Fast flashing
CELL
Registering to a network
Slow flashing
CELL
SIM card needs a pin code
to unlink
Solid (ON)
GNSS
GNSS chip is powered off
OFF
GNSS
GNSS sends no data, or a
data format error occurs.
Slow flashing
GNSS
GNSS chip is searching for
GNSS information
Fast flashing
GNSS
GNSS chip has got GNSS
information
Solid (ON)
Note:
1. The CELL LED and GNSS LED can be configured to turn off after a period of time using the
configuration tool.
2. Fast flashing is about 60ms ON / 780ms OFF.
3. Slow flashing is about 60ms / 1940ms OFF.
Getting Started
Manager Tool
This is a software which can be used to configure the tracker. Please note, this is optional tool and is
compatible with Windows computers only. It requires an optional USB Data_Cable_MC5 which will need
to be purchased separately from the unit. To access the configuration tool or for more details on the
software, please visit amcrest.com/support

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1. Connect the OBD tracker to a USB port on your
computer using a USB Data_Cable_MC5 (sold
separately).
2. Download the software and install the driver
to your Windows computer.
3. Open the manager tool and select the correct
COM port. Input the default password “gv500” and
click OK.
4. To test by SMS, set the “Report Mode” to
“SMS” and input the phone number that will be
used.
5. Set the “Report Mode” to “TCP Short Connection.
Input the IP address and port number of the
backend server.
6. Enter the APN information for GPRS/LTE into
the AT+GTBSI setting.

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7. Press the “Send” button and update the
parameters of the device. The device will then
report information to your backend server or SMS.
Click OK.
8. To report the device’s position periodically to
the backend server, set the parameters using the
Fixed Timing Mode. Configure the intervals and
press “Send” to update the parameters.
9. To set the geofencing rule, enter the geofencing
data you would like to configure into the GeoFence
Settings page and press “Send” to update the
parameters.
Activating the Device
After purchasing the device, you must purchase a monthly service plan that allows the device to track
and send data to your Amcrest account. You can activate your device and service plan at
http://www.amcrestgpsfleet.com
To activate a plan, click on ‘Activate GPS Device’ and fill out the GPS activation form. If you choose to
buy a second device, fill out the activation form and be sure to select ‘ADD TO EXISTING ACCOUNT’
under Activation Type.
Follow the activation steps on the site, and within 24 hours you will receive an email with details about
the device, along with the username and password to log into your account. Change your password
upon logging in for the first time and begin enjoying tracking your vehicle.
Note: When activating your device, make sure you are near a window or in an open sky environment
that does not obstruct signal reception.

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Device Placement
Before placing your device in its desired location ensure that the CELL LED is blinking to make sure it has
proper reception in the position you placed it.
The GPS is not water resistant. It is recommended to not place the device in an area where it may get wet
or water damaged.
OBD Protocol Synchronization Guide
Preparation Steps
Please follow the steps below to prepare for the OBD protocol synchronization process:
1. Set <Backup Battery Supply> in AT+GTCFG to 1 (default value is 0).
2. Set <OBD Check Interval> in AT+GTOBD to 30 (default value is 30).
3. Set <Virtual Ignition Mode> in AT+GTVMS to 0 (default value is 0).
4. Send AT+GTRTO with sub-command ‘1D’ to clear exiting OBD related data stored in the device’s
memory.
5. Make sure the device can get a decent GNSS fix; If it is difficult to get valid GNSS fix, please keep the
vehicle idle after inserting the tracker into the vehicle’s OBD interface.
WARNING! Do not start using the tracker until the OBD protocol synchronization steps have been properly
performed with Key On Engine Off (KOEO) and successfully completed. Not performing these steps will
cause the tracker not to function properly.
Please follow the steps below to complete the OBD protocol synchronization process:
1. Turn the ignition key to the Key On Engine Off (KOEO) mode.
2. Insert the OBD tracker into the vehicle’s OBD interface.
3. Check the LED light status (which indicates the result of the OBD protocol synchronization) after roughly
30 seconds.
LED Status
Synchronization Result
Troubleshooting
Two LED lights start flashing
slowly at the same time for 30
seconds.
Success
N/A
Two LEDs light up solid for 30
seconds, and then resume their
original functions.
Failure
The tracker has trouble communicating
with your vehicles OBD interface. Please
try the process again and if the problem
persists, contact us for further support:
amcrest.com/gpssupport

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Amcrest GPS Portal (https://amcrestgpsfleet.com)
Getting Started
An active subscription must be created to access tracker information. To activate a subscription, please
visit: https://amcrestgpsfleet.com
To log into the Amcrest OBD GPS portal, check your email for your Amcrest GPS activation email
containing your username and password. For best security results, please change your password upon
logging in for the first time.
Once you have successfully logged into your fleet GPS account, you will notice a map, the registered
OBD tracker, and a series of menu tabs. These tabs help you navigate the portal and access and
customize settings for your device.
See below table for an explanation of each major area of the interface:
1. Main Menu
View your profile, change your account password, logout, cancel a tracking
subscription, update payment information, reactivate a subscription, view
transaction history, update a subscription plan.
2. Features
View real time map, trips, and reports. Create custom zone and set alerts.
3. Asset List
Displays all OBD tracking devices associated with your GPS account.
4. Attributions
Displays diagnostic and current status of the vehicle.
5. Zoom
Zoom in (+) and out (-) on the real time map.
6. Quick Links
Change Map views (options), view notifications, upload GPX, modify saved routes.