AT&T Amber Alert GPS User manual

Congratulations on your wise purchase to keep your family connected and
protected. At Amber Alert GPS, Inc. we are dedicated to utilizing our
technology to connect families and protect kids. We know that through the
use of our Product, your lives will be enriched. Please call us if you need
help in setting up your Product or if you have any questions.
You can reach us toll free at:
1-888-334-3958
Monday through Friday from 8am to 5pm MST
Amber Alert GPS, Inc.
1196 W. South Jordan Parkway, Suite B
South Jordan, UT 84095
Amber Alert GPS® is a registered trademark of Alert GPS Holdings, Inc.
© 2012 Alert GPS Holdings, Inc. All rights reserved.
Amber Alert GPS 3G Product User Manual
1

Contents
What Is Included in the Packaging?.................................................................................................4
Quick Start Guide.........................................................................................................................4
Your Amber Alert GPS Product .......................................................................................................5
Power Button................................................................................................................................5
Charging.......................................................................................................................................5
SOS/Voice....................................................................................................................................5
Volume Controls...........................................................................................................................6
LED Lights....................................................................................................................................6
Satellite Signal .............................................................................................................................7
Attaching Faceplates....................................................................................................................7
Getting Started with the App............................................................................................................8
Coverage Area.................................................................................................................................9
Alerts................................................................................................................................................9
Registering Your Amber Alert GPS Product..................................................................................10
Settings ......................................................................................................................................11
SOS/Voice Alerts .......................................................................................................................12
Users..........................................................................................................................................13
Setting Up Alert Recipients............................................................................................................13
Access Levels............................................................................................................................14
Configuring Voice User..............................................................................................................16
Features.........................................................................................................................................17
Map Page...................................................................................................................................17
Map Page: Reports....................................................................................................................18
Ping............................................................................................................................................18
Home Page................................................................................................................................19
Alerts..............................................................................................................................................20
Zone Alerts.................................................................................................................................20
Speed Alerts...............................................................................................................................23
Predator Alerts ...........................................................................................................................24
Breadcrumb................................................................................................................................27
2

Low Battery Alerts......................................................................................................................28
School Ready Alerts...................................................................................................................29
Passive Alerts ................................................................................................................................30
Device ON/OFF Alerts ...........................................................................................................30
Inactivity Alerts.......................................................................................................................30
Passwords......................................................................................................................................30
Set Password.........................................................................................................................30
Change Password..................................................................................................................31
History............................................................................................................................................32
Log Out ..........................................................................................................................................33
Firmware........................................................................................................................................33
Battery Consumption......................................................................................................................33
Product Specifications ...................................................................................................................34
Compliance with Applicable Laws..................................................................................................34
Attachment Options........................................................................................................................35
GPS for Beginners.........................................................................................................................36
How does GPS work?............................................................................................................36
How Many Satellites Do We Use?.........................................................................................36
How Accurate is GPS?...........................................................................................................36
Are There False Readings?...................................................................................................36
What is a GPS Bounce? ........................................................................................................36
How Do We Get An Address for Latitude and Longitude? ....................................................36
Sight Impaired Information.............................................................................................................37
Use by Individuals Who are Sight Impaired...........................................................................37
3

Included in Your Packaging:
•Amber Alert GPS 3G Product
•1 Attached Faceplate
•Wall Charger
•Quick Start Guide
Quick Start Guide
The back of the Quick Start Guide contains important information on how to get started. You will
need to go to www.amberalertgps.com/login to complete the registration process and create a
login for the Tracking Portal. While you are completing registration, please make sure your
Amber Alert GPS Product is plugged in and charging.
What Is Included in
the Packaging?
GPS Product
Faceplate
Wall Charger
4

Power Button - The power button is located on the top of the Product. To turn the Product ON,
press and hold the power button for 3 seconds. Check the LED lights located on the front
faceplate of the Product. If the Product has successfully been turned ON, the middle LED light will
flash blue every 8-10 seconds. To turn the Product OFF, press and hold the power button for 10
seconds. If the Product has successfully been turned OFF, the two outside LED lights located on
the front faceplate of the Product will briefly light up. You may, if desired, customize the Power
Button depress time to suit your child’s particular needs. To do so, just visit the Settings Page on
the Tracking Portal and select your desired time period from the drop down under the heading
entitled “Configure Power Button Depress Time”
Charging – The charging port is located on the top left outer edge of the Product. The port is
located under the protective flap. When the Product is plugged in and charging, the left LED
indicator light will turn solid red. When charging is complete, the left LED light will turn off. Please
initially charge your Product for at least 4 hours near a window. It’s a good idea to always
let your device get a full charge before using.
SOS/Voice - The large circular button located in the middle of the Product is the SOS/Voice
Button. Your child may initiate an SOS Alert or Voice Call from the Product by pressing the
SOS/Voice button for 5 seconds. All the LED indicator lights on the front faceplate will turn on to
confirm a successful press and a call will be initiated to a pre-designated number listed in the
Tracking Portal. To disconnect the call, press the hold the Power button for 4-5 seconds.Hint:
Practice holding the SOS button down with your child so that he/she is completely comfortable
using this feature.
Your Amber Alert
GPS Product
Charging Port
SOS Button
Power Button
5

Volume Controls – The volume controls are located on the left side of the Product directly under
the charging port. If you desire to turn the volume up or down, press the buttons with the
appropriate arrows.These buttons allow you to adjust the ring volume of the Product.To ensure
adequate voice volume, call your child’s device and adjust the volume to a level you deem
appropriate.
LED Lights – There are three LED lights located on the front faceplate of the Product. The
Battery light is located on the left-hand side. The Battery light will flash red when the battery is
low. The Battery light will be solid red when the Product is charging and will turn off when the
Product is fully charged. The GSM light (also known as the Cellular light) is located in the middle.
The GSM light will flash blue when you turn the Product ON, and will continue to briefly flash blue
every 8-seconds when the Product is ON. The GPS light is located on the right-hand side. The
GPS light indicates an active connection to the GPS satellites. This light will rarely be seen since
the GPS connection only occurs approximately every 5 minutes for a short period of time.
Light
Status
Event
GSM (Cellular) Light
(middle blue light)
Fast flash
Trying to connect to network
Slow flash
Product connected to network
Off
Powered off
GPS Light
(second blue light)
Quick flash then off
Indicates GPS is activated when the
device is turned On
Off
Idling
Battery Light (red light)
Solid
Charging
Flash
Low battery
All 3 Lights
Solid
Indicates SOS mode is active
Volume Controls
GPS Light
Battery Light
GSM (Cellular) Light
6

Satellite Signal – It is very important for the Product to acquire a satellite signal. Please note
that when you first receive the Product, it may take several hours for the Product to obtain a GPS
signal.For best results, take the Product outside after charging or charge by a window.
Attaching Faceplates – You have the ability to customize the look of your Product by
interchanging the faceplates. The faceplates come in 4 different colors: black, blue, pink, and
green. When removing a faceplate, insert your fingernail in the notch under the faceplate located
at the bottom of the faceplate (the end nearest the SOS button). Carefully pull the faceplate
toward yourself and the faceplate will pop off. To replace the faceplate, insert the notched ends
located on the top of the faceplate in first (opposite the SOS hole). When inserting the notched
ends, place them at a slight angle and carefully push the faceplate back towards the Product.
Gently press in the middle of the faceplate and then again on the bottom of the faceplate until the
faceplate snaps into place and feels secure.
Notch for
faceplate
removal
Top: Notches on faceplate
Middle – press gently after notches
are in place
Bottom – final press to snap in
place completely
7

The Parent App was designed to help you monitor your Amber Alert GPS
Product from your Smartphone. With the Parent App you’ll get many of the
same benefits you are accustomed to seeing on the Amber Alert GPS
Tracking Portal: Live Tracking, Location History, Customized Zone Alerts,
Predator Alerts, Speed Alerts and much more.
The Parent App is available for iOS and Android. To download the Parent
App, please go to Google Play or iTunes and search for Amber Alert GPS
or type in the following links:
•www.amberalertgps.com/iphoneparent
•www.amberalertgps.com/androidparent
When logging in, please make sure you use the same username and password listed on the
Quick Start Guide.
Note: For Windows & Blackberry Smartphone Users: We do not currently offer the Parent App on
the Windows or Blackberry platforms. However, you may still monitor your child when you are on
the go by using your phone’s browser and going directly to: www.amberalertgps.com..
The Teen App will allow you to turn your teenager’s Android or iPhone into
an Amber Alert GPS tracking product. Now you can track your whole family
whether they are carrying an Amber Alert GPS Product or their Smartphone
loaded with the Amber Alert GPS Teen App. The Teen App runs in the
background on your child’s phone and sends regular location updates to the
Amber Alert GPS Tracking Portal. You can view your child’s current location
data anytime via the Amber Alert GPS Parent App or Amber Alert GPS
Tracking Portal.
To download the Teen App, please go to Google Play or iTunes and search
for Amber Alert GPS or type in the following links:
•www.amberalertgps.com/iphoneteen
•www.amberalertgps.com/androidteen
When registering, please make sure you use the same username and password listed on the
Quick Start Guide so that all of your accounts are linked.
Getting Started
with the App
8

The Amber Alert GPS Product comes with an active pre-installed AT&T SIM card.
To view the coverage map in your area, please go to:
AT&T: http://www.wireless.att.com/coverageviewer/#?type=voice
An Alert notifies designated Users of an event experienced by the Product. All Alerts are
delivered by Email only. There are twelve types of Email Alerts:
1. Zone-In Alert: The Product has arrived at a pre-determined location
2. Zone-Out Alert: The Product has departed a pre-determined location
3. SOS Alert: The SOS button has been pressed
4. Speed Alert: The Product surpassed a pre-determined speed threshold
5. Predator Alert: The Product is within 500 feet of a registered sex offender’s home
6. Low Battery Alert: The Product is running low on battery
7. Breadcrumb Alert: The Product sends location information on a preselected time interval
8. School Ready Enabled: Incoming calls to the Product are blocked
9. School Ready Disabled: Incoming calls to the Product are re-enabled
10. Device-On Alert: The Product has been turned ON
11. Device-Off Alert: The Product has been turned OFF
12. Inactivity Alert: The Product has not reported a location in 4 hours
The Email will display:
•The name of the Alert (SOS!, Speed!, Zone-In!, etc.).
•Name of Zone
•The name of the Product (the name you chose for the Product during registration)
•The address where the Product is located at the time of the Alert
Alerts
Coverage Area
9

When the Product is purchased from AT&T.com or an AT&T Retail Store, the Product is only
partially activated. Complete activation occurs when you finish the necessary registration steps
at www.amberalertgps.com/login. During these steps, you’ll be prompted to create a username
and password, identify your Product by IMEI number (found on the back of your device and/or the
packaging), name your Product, set up Email Alerts and SOS/Voice calling. Please note that a
Verification Email will be sent to the Email address you provide during the registration process.
Registration is not complete until you click on the link provided in the Verification Email.
After you have completed the registration process and created a Username and Password, you
can login under the “Existing Users” section each time you return to the Tracking Portal.
Registering Your
Amber Alert GPS
Product
10

Settings
The first time you log into the Tracking Portal, you will be directed to the Map page. It is
recommended that you go directly to the Settings Page to complete preferences for your Product.
You may reset or revise your settings at any time.
Important Actions To Be Taken in the Settings Tab:
•During the registration process, you were prompted to give your device a name. If you’d like
to change it or update it, type the name into the box entitled “Device Name”. Most people
select the name or nickname of the child that will be carrying the Product.
•Choose the unit of measurement for speed (MPH or KPH) and distance (feet or kilometers).
•Select the Time Zone where you are located.
•Configure Power Button Depress Time allows you to change the depress time for the SOS
button. The default is 5 seconds, but can be changed to be anywhere between 3 and 10
seconds. Determine what works best for your child and update if needed.
•The default setting for the SOS Alert on your Product is “Enabled”, as shown in the SOS
Status button of your Settings. If the SOS is “Enabled”, then an Alert will be sent to the Users
you have designated when your child presses the SOS button on the Product. We
recommend that you do not disable the SOS Alert. If, however, you want to disable the SOS
Alert, click the Disable button under the Settings tab. Some Users elect to disable the SOS
button because their child is prone to pushing it without there being a real emergency. You
can always re-enable the SOS button at a later time. PLEASE NOTE that no SOS Alerts will
be sent to any Users if the SOS Status is disabled but the voice call will still take place.
•Device Reporting Interval allows you to change the tracking interval that your Product reports
a location. You can choose from 5 minute, 10 minute or Motion Sensor. 5 minute is the
default setting and is also the recommended setting. 5 minute provides the best balance
between accuracy and battery life. Motion Sensor setting only reports a location upon
movement of the Product. This setting extends battery life, but may miss some set Alerts.
•School Ready mode is a parent activated feature that blocks all incoming calls to the Product
while the child is in a school or learning environment. Calls (including SOS calls) from the
Product to the preprogrammed number can still be initiated in this mode (your child can call
out from the device to the preprogrammed number, but in School Ready mode, you will be
unable to call your child).
•Other Settings such as: Reboot Device, Re-enable Power Button, and Cell Data Settings are
in place to help diagnosis technical issues and should only be modified when directed by an
Amber Alert GPS technician.
Click the “Update” button at the bottom of the Settings page to save or update your new settings.
Please use the scroll bar on the Settings page to view all the settings options.
11

SOS/Voice Alerts
The SOS/Voice Alert is one of the most popular features of the Amber Alert GPS Product. This
feature is capable of doing two things: 1) initiating a voice call to a pre-designated User; and 2)
sending out an Email SOS Alert to other authorized Users listed in the Tracking Portal. The
SOS/Voice feature is activated by pressing and holding down the round SOS button located on
the front of the Product for at least 5 seconds. All three LED lights on front faceplate of the
Product will light up (red, blue, blue) to indicate that the call was successfully initiated.
When the SOS Alert is activated, the server will send out two SOS Alerts, a few minutes apart, to
the primary User. The Alerts will be sent via Email. You can also customize other authorized
Users to receive Email Alerts when the SOS button is depressed.
To ensure proper use of this feature, practice pressing and holding down the SOS button with
your child. You may want to practice using different scenarios, including a check in call to say
everything is fine, a call where your child practices pressing the button discreetly, or a call
initiated when the Product is in your child’s pocket or jacket.
It is advisable to set your Product phone number as a contact in your cell phone so you can
recognize the call when it comes in.
Please note: If you find that you are using the Product regularly to communicate with
your child as we hope you do, you may want to consider how many additional authorized
Users you customize to receive the SOS Alert. You may not want your authorized Users
to receive an SOS Alert from your Product if your child is going to make casual calls to
talk. Your listed authorized Users may get the impression that there is a critical
emergency, when in fact, there is not.
The default setting for the SOS button is “Enabled”. If you wish to disable the SOS button, click
on the SETTINGS tab and scroll down towards the bottom of the page. Use the drop down menu
to change the Product to “Disabled”. Click UPDATE.
When the SOS button is disabled, it will still send and display an SOS message (highlighted in
orange) in the Reports panel on the Map page, but no Email Alert will be sent to any Users
however, the voice call will still take place.
SOS Button
12

Users
You can add additional trusted individuals to help monitor your child and receive Alerts. To do so,
please log into the Tracking Portal and click on the Users tab. The individual that made the initial
purchase of the Product will be listed as the first User (Primary User). The Primary User’s first
and last name, Email address and phone number will be displayed at the top of the list. To add
an additional User(s), please click the “Add User” button in bottom left-hand corner.
After clicking the “Add User” button, you will see the screen below. To add a User, enter the first
name, last name, Email address and phone number of the individual. Click SUBMIT. If the User
information was entered correctly, a pop-up window will appear indicating: “User Successfully
Created”. Click OK.
Setting Up
Alert Recipients
13

Once a User has been successfully created, you will have the opportunity to customize the type
of Alerts that particular User will receive, and what level of access you are willing to grant to the
User.
Access Levels:
Amber Alert GPS has created the following four User access levels, which allow you to customize
the level of access you grant to each User:
•None. “None” is the default setting. Once you add a new User, they will have no access
to Alerts, viewing locations, or any other feature unless you grant them a higher access
level.
•Alerts Only. If you give a User “Alerts Only” access, the User will receive Alerts only,
and will not have the ability to view the location of your Product online (from the Tracking
Portal) or on the App. This level would restrict the User from seeing the location of the
Product at any time except when an Alert is issued. You may further customize this level
of access by selecting which Alerts you want the User to receive (e.g. authorize User for
SOS Alerts only).
•Limited Access (read only). Limited access allows the User to receive Alerts and to
view the location of the Product at any time from the Home or Map Pages of the Tracking
Portal. They can also view the History of the Product from the History Page. In addition,
Limited Access Users may download the Parent App and monitor the Product(s) at any
time. However, Users with Limited Access do not have the ability to alter any of the
Product Settings or Alerts or add any additional Users.
•Full Admin. Full Admin access allows the User to have all the rights and privileges as
the Primary User. They can set Alerts, create Zones, add/delete Users, and view all
information on-line and on the App.
Notify User of Access Level: Once you assign an access level to a new User, you can notify
them via Email. By clicking the “Notify User of Access Level” button, an Email will be sent to
them giving instructions on how to create their own Username and password. A Username and
password is only necessary if they were given Limited or Full Admin access.
14

Edit Users: To Edit Users, please click the EDIT button located after the particular User’s Email
address. You will then be directed to the previous page shown above, and may make any
desired changes.
Filter by Current Device: To view the authorized Users that are linked to a particular Product,
check the box at the top of the page next to “Filter By Current Device”. This will display a list of
Users that are set up to track this Product.
15

Configuring Voice User
During the registration process, you will be prompted to enter the phone number you want to
receive Voice calls. This is usually the Primary User. Note: the Product can only be configured
to call one phone number at a time. To change the designated telephone number, click on the
User’s tab. On the line that displays the individual User’s information, you will see 3 tabs to the
right titled: EDIT, SET VOICE USER, and DELETE. Click on SET VOICE USER for the person
you wish to designate to receive calls from your child. If set correctly, a pop up will display the
words “Update Successful” and the button will change to say CURRENT VOICE USER.
To initiate a call to your Amber Alert GPS Product, call the phone number that was listed in the
“Important Information” section during the registration process.
By calling the Product, you will be able to talk to the person
wearing the device. If the volume is turned all the way down, the
Product will not ring when called and conversation may not be
audile. Volume will increase for both Product ring and
conversation when Volume Up button is pressed. Please adjust
accordingly.
The Product will automatically answer the incoming call after 2
audible rings heard only on the caller’s phone. The Product will
continue to report locations during the voice call.
Important Note Regarding Voice Monitoring: The legality of listening to conversations in
which you are not a participant is governed by local, state and federal law. Consult all ap-
plicable laws to determine the conditions pursuant to which you are permitted to listen to
conversations without the consent of one or all of the parties to the conversation. You are
responsible for complying with all applicable laws (see page 35).
16

Map Page
To locate your Product at any time, simply log in to the Tracking Portal via your computer or your
Smartphone Application. Product locations are updated every 5 minutes on the Map page.
Green Map Marker = Current Location
Yellow Map Marker = Last Known Location
Red Map Marker = Previous Locations
Orange Map Markers = SOS Alerts
Blue Man = Predator “Registered Sex Offender”
Gray Man = Predator “Registered Sex Offender” Disabled
If the Product cannot obtain a GPS signal, the Tracking Portal will display the last known latitude
and longitude coordinates reported by the Product. The Map Markers are numbered from 1 to
100, with the number 1 representing the most current location.
There are two map-viewing options, represented by the bar at the top right-hand corner of the
Map. If you select the Map button, the locations will be displayed in a typical street map format.
If you select the Satellite button, you have the option to view the locations either in satellite form
only, or if you prefer, you may select the drop down box entitled “Labels” to display the street
names overlaid on the satellite image.
Features
17

To view the address and details of a location, simply click on any map marker, or on the report
related to such map marker. If your screen has remained open to the Map page for a period of
time, remember to click the Refresh button to draw down the most current location information.
Map Page: Reports
The Reports are visible on the right side of the Map page. The map markers correspond with
report details such as Date/Time, Battery Level, GPS Signal Strength and Speed. These details
are represented by the icons on the top right corner of the Reports panel.
To display the Report details, check the box next to the word “REPORTS”. As you scroll through
each individual report, the Map Marker related to that report will bounce on the page, making it
easy for you to associate each report to a particular Map Marker location. To hide the Reports
and expand the Map page, uncheck the “Reports” box.
Ping
If the Product has not reported a new location in the previous 10 minutes, you may click the PING
Button at the top of the screen. This will send a ‘wake up and report’ command to the Product.
18

Home Page
The Home page enables you to simultaneously view the current or last known locations of
multiple Products on the same screen. Each Product is represented by a different color so you
can easily distinguish between Products. If you wish to view the address of a particular Product,
click the Detail button located to the right side of your selected Product. If you wish to see all the
locations for a particular Product, click the More button located to the right side of your selected
Product.
There are two map-viewing options, represented by the bar at the top right-hand corner of the
Map. If you select the Map button, the locations will be displayed in a typical street map format.
If you select the Satellite button, you have the option to view the locations either in satellite form
only, or if you prefer, you may select the drop down box entitled “Labels” to display the street
names overlaid on the satellite image.
19

Zone Alerts
Zone Alerts (or virtual boundaries) are a very popular and effective feature. You may set up to 20
Zones at any one time. Zones can be set up around your child’s school, home, and
neighborhood or anywhere you designate. Once a Zone is created and activated on the Tracking
Portal, the Zone will remain set until edited or deleted. You may configure your Zone Alerts to be
delivered via Email to you and other designated Users. Once enabled, you will receive an Alert
whenever your child has entered or exited a Zone.
To set up a Zone Alert, log into the Tracking Portal, click the Alerts tab, and then click on the sub-
tab labeled “Zone”.
To create a Zone, do the following:
•Type in an address or landmark (for example, maybe you only have the word Disneyland
or the Arizona Desert Botanical Gardens.)
•Click “SHOW MAP”. A map will appear with a marker placed on the address or landmark
you specified. A shaded circle representing the radius will also be shown.
•If the location of the pin on the map is not precisely where you want it to be, you can
move the pin. To adjust the location, drag the pin to your desired location and drop it. To
move the map, place your cursor outside of the circle and click and drag. The radius will
adjust automatically.
Alerts
20