Avaya E169 User manual

Using the Avaya E169 IP Media Station

Release 1.1

February 2015

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Designated Processors up to the number indicated in the order.

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Preventing Toll Fraud

“Toll Fraud” is the unauthorized use of your telecommunications

system by an unauthorized party (for example, a person who is not a

corporate employee, agent, subcontractor, or is not working on your

company's behalf). Be aware that there can be a risk of Toll Fraud

associated with your system and that, if Toll Fraud occurs, it can

result in substantial additional charges for your telecommunications

services.

Avaya Toll Fraud intervention

If You suspect that You are being victimized by Toll Fraud and You

need technical assistance or support, call Technical Service Center

Toll Fraud Intervention Hotline at +1-800-643-2353 for the United

States and Canada. For additional support telephone numbers, see

the Avaya Support website: http://support.avaya.com or such

successor site as designated by Avaya. Suspected security

vulnerabilities with Avaya products should be reported to Avaya by

sending mail to: [email protected].

U.S. Federal Communications Commission (FCC) Compliance

Statement

The changes or modifications not expressly approved by the party

responsible for compliance could void the user’s authority to operate

the equipment. To comply with the FCC RF exposure compliance

requirements, this device and its antenna must not be co-located or

operating to conjunction with any other antenna or transmitter. This

device complies with part 15 of the FCC Rules. Operation is subject

to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received,

including interferences that may cause undesired

operation.

Note:

This equipment has been tested and found to comply with the

limits for a Class B digital device, pursuant to part 15 of the

FCC Rules. These limits are designated to provide reasonable

protection against harmful interferences in a residential

installation. This equipment generates, uses and can radiate

radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful

interference to radio communications. However, there is no

guarantee that interference will not occur in a particular

installation. If this equipment does cause harmful interferences

to radio or television reception, which can be determined by

turning the equipment off and on, the user is encouraged to try

to correct the interference by one or more of the following

measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and

receiver.

• Connect the equipment into an outlet on a circuit

different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV

technician for help.

FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth

for an uncontrolled environment . This equipment should be installed

and operated with minimum distance of 8 in or 20 cm between the

radiator and your body. This transmitter must not be co-located or

operating in conjunction with any other antenna or transmitter.

Industry Canada (IC) Warning

This device complies with Industry Canada licence-exempt RSS

standard(s). Operation is subject to the following two conditions:

1. This device may not cause interference, and

2. This device must accept any interference, including

interference that may cause undesired operation of the

device.

Le présent appareil est conforme aux CNR d'Industrie Canada

applicables aux appareils radio exempts de licence. L'exploitation est

autorisée aux deux conditions suivantes:

1. L'appareil ne doit pas produire de brouillage, et

2. L'utilisateur de l'appareil doit accepter tout brouillage

radioélectrique subi, même si le brouillage est susceptible

d'en compromettre le fonctionnement.

Under Industry Canada regulations, this radio transmitter may only

operate using an antenna of a type and maximum (or lesser) gain

approved for the transmitter by Industry Canada. To reduce potential

radio interference to other users, the antenna type and its gain

should be so chosen that the equivalent isotropically radiated power

(EIRP) is not more than that necessary for successful

communication.

Conformément à la réglementation d'Industrie Canada, le présent

émetteur radio peut fonctionner avec une antenne d'un type et d'un

gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie

Canada. Dans le but de réduire les risques de brouillage

radioélectrique à l'intention des autres utilisateurs, il faut choisir le

type d'antenne et son gain de sorte que la puissance isotrope

rayonnée équivalente ne dépasse pas l'intensité nécessaire à

l'établissement d'une communication satisfaisante.

México

La operación de este equipo está sujeta a las siguientes dos

condiciones: (1) es posible que este equipo o dispositivo no cause

interferencia perjudicial y (2) este equipo o dispositivo debe aceptar

cualquier interferencia, incluyendo la que pueda causar su operación

no deseada.

Downloading Documentation

For the most current versions of Documentation, see the Avaya

Support website: http://support.avaya.com, or such successor site as

designated by Avaya.

Contact Avaya Support

See the Avaya Support website: http://support.avaya.com for product

or Hosted Service notices and articles, or to report a problem with

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Avaya), scroll to the bottom of the page, and select Contact Avaya

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Avaya is a registered trademark of Avaya Inc.

Aura is a registered trademark of Avaya Inc.

Flare is a registered trademark of Avaya Inc.

one-X is a registered trademark of Avaya Inc.

All non-Avaya trademarks are the property of their respective owners.

Linux® is the registered trademark of Linus Torvalds in the U.S. and

other countries.

Contents

Chapter 1: Introduction............................................................................................................ 6

Purpose.................................................................................................................................. 6

Intended audience................................................................................................................... 6

The Avaya E169 IP Media Station............................................................................................ 7

Product compatibility.............................................................................................................. 10

Related resources................................................................................................................. 12

Related documentation.................................................................................................... 12

Finding documents on the Avaya Support website............................................................. 12

Viewing Avaya Mentor videos........................................................................................... 13

Support................................................................................................................................ 13

Using the Avaya InSite Knowledge Base........................................................................... 14

Safety guidelines................................................................................................................... 14

Chapter 2: Hardware setup.................................................................................................... 15

Preparing the media station for installation.............................................................................. 15

Media station rear panel connectors and controls..................................................................... 16

Positioning the media station.................................................................................................. 17

Connecting a smartphone...................................................................................................... 17

Connecting a tablet................................................................................................................ 22

Connecting the handset......................................................................................................... 24

Connecting to your network.................................................................................................... 25

Connecting to AC power........................................................................................................ 26

Chapter 3: Smart device and media station activation....................................................... 27

Downloading the media station app........................................................................................ 27

Turning on the media station.................................................................................................. 27

Connecting smart devices with Bluetooth pairing...................................................................... 28

Connecting the media station to a smart device as a USB accessory......................................... 29

Registering the media station app and signing in the first time................................................... 30

Media station registration....................................................................................................... 31

Adding or changing the voice mail telephone number............................................................... 32

Chapter 4: Navigation............................................................................................................. 33

Displays............................................................................................................................... 33

Handset display, softkey, and fixed button operation.......................................................... 33

Caller ID support............................................................................................................. 35

Icons.................................................................................................................................... 36

Media station app control button descriptions.................................................................... 36

Media station control button descriptions........................................................................... 36

Chapter 5: Operation.............................................................................................................. 38

Calls..................................................................................................................................... 38

Making a call................................................................................................................... 38

4 Using the Avaya E169 IP Media Station February 2015

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Answering a call.............................................................................................................. 40

Ending a call................................................................................................................... 40

Making a second call....................................................................................................... 41

Answering a second call.................................................................................................. 42

Transferring a call............................................................................................................ 43

Creating a conference call................................................................................................ 43

Splitting a conference call................................................................................................ 44

Switching between two calls............................................................................................. 45

Calling the voice mail system........................................................................................... 45

Contacts............................................................................................................................... 46

Displaying and calling a contact........................................................................................ 46

Accessing contacts during a call....................................................................................... 46

Adding a contact to Favorites........................................................................................... 47

Call history............................................................................................................................ 47

Displaying recent calls..................................................................................................... 47

Making a call from the Recent Calls list............................................................................. 48

Deleting call history......................................................................................................... 49

Miscellaneous features.......................................................................................................... 49

Changing the media station ring tone and other sounds...................................................... 49

Adjusting the volume while on a call.................................................................................. 49

Muting and unmuting the microphone............................................................................... 50

Changing the focus of the media station microphone.......................................................... 50

Listening to music from the smart device........................................................................... 50

Control of the audio stream.............................................................................................. 51

Transferring the audio output between the media station and a smart device....................... 52

Signing in to the app........................................................................................................ 53

Signing out from the app.................................................................................................. 53

Chapter 6: Maintenance......................................................................................................... 54

Updating the media station app.............................................................................................. 54

Removing and replacing a cable sleeve.................................................................................. 54

Chapter 7: Troubleshooting................................................................................................... 56

Frequently Asked Questions................................................................................................... 56

Removing Bluetooth connections and subscriptions................................................................. 58

Media station app freezes when docking and undocking a smart device.................................... 59

The media station app displays the Not Connected (Network) message..................................... 60

Resolving a Not Connected (Network) message................................................................ 60

Contents

February 2015 Using the Avaya E169 IP Media Station 5

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Chapter 1: Introduction

Purpose

This document describes how to use product features and capabilities.

Intended audience

This document is intended for people who want to learn how to use product features and

capabilities.

6 Using the Avaya E169 IP Media Station February 2015

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The Avaya E169 IP Media Station

The Avaya IP Media Stations are VoIP SIP deskphones with which you can use your smart device

on your enterprise telephony system. The media stations provide:

• A standalone SIP deskphone on your enterprise system

• Two functional line appearances that provide options to hold calls, make or receive second

calls, transfer calls, and set up a three-way conference call

• A charging station for your smart device

• A premium-quality Bluetooth-enabled speakerphone for music and telephone calls

• The capability to make and receive calls through a SIP line or through the smart device cellular

network

• Gigabit Ethernet connectivity with an internal switch for connecting a computer through the

media station

The Avaya E169 IP Media Station

February 2015 Using the Avaya E169 IP Media Station 7

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Bring Your Own Device (BYOD)

The media station supports the most popular iOS and Android smart devices that enterprise workers

use. The media station facilitates enterprise-grade integration with the following telephony servers

and related products:

• Avaya Aura® Release 6.2 FP3 and later

• IP Office Release 9.0.3 and later

• IP Office Release 9.1

• Avaya Aura® Session Border Controller Release 6.0.x and later

• Avaya Session Border Controller for Enterprise Release 6.3 and later

The media station app can route calls over the enterprise SIP network of the telephony server or

over the wireless network of the cellular carrier. Whether the calls route over SIP or the wireless

network, the media station speakerphone or wired handset provides unmatched audio quality.

Bluetooth

You can connect your smart device to the media station using Bluetooth to provide a high-quality

speakerphone when making calls on your device. You can also use Bluetooth for playing audio

streams from your device. As with all Bluetooth devices, audio quality can vary based on the quality

of the Bluetooth signal from the smart device.

Important:

You can pair many smart devices with a media station, but only one can be active at a time.

High-quality sound

The Avaya E169 IP Media Station speakerphone and microphones provide unmatched sound

quality. The media station has six broadband speakers, four digital microphones, and one passive

radiator. This unique and innovative acoustic design uses the speakerphone in hands-free mode

with unequaled quality. You can use the media station for large conference calls or listen to your

music or podcasts.

These innovative technologies improve performance by using wide-band or high definition codec G.

722. Conventional telephony encodes speech at bandwidths ranging from 300 Hz to 3400 Hz. As a

result, the media station only transmits the most essential part of the human voice. The media

station encodes the human voice using bandwidths ranging to 8 kHz. These bandwidths also pick

up voice harmonics: the natural quality of the human voice, a sense of the physical presence of the

speaker, and the space around the person.

You can discern every nuance of the human voice. The media station reduces nasal sounds and

you can discern similar sounding consonants such as S and F. You no longer need to repeat as

your conferences are now crystal clear and stress-free.

Power to charge your smart devices

The media station uses Power over Ethernet (PoE) and an optional AC power adapter. The power

adapter has four snap-in connectors that are compatible with sockets used in several countries and

regions. With this power arrangement, you can charge your smart devices when you connect your

devices to the media station. Smart devices charge more quickly when using the media station AC

adapter than when using only PoE.

Introduction

8 Using the Avaya E169 IP Media Station February 2015

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Note:

Some smart devices require more charging power than the media station provides. Your smart

device might charge slower than when connected to the native AC power adapter of the device.

If the device does not charge well enough when connected to the media station, you must

charge the device using the native AC power adapter.

Core telephony features

• Two functional line appearances

• Hold and resume

• Attended transfer

• Three-way conference

• Switch between two active calls

• Message waiting indicator and voice mail dial access button

• Mute and unmute the microphone on the media station base and handset

• Volume control

Using Avaya softphone apps with the media station

Avaya supports a growing number of softphone applications for both iOS and Android platforms.

Avaya Flare® Communicator for iPad Devices and Avaya Communicator for Android are examples

of Avaya softphone apps.

If you are already a user of such an app, you can use this app with the media station in the following

way:

• Create a Bluetooth pairing between the app and the media station.

• Connect your smart device over Bluetooth or USB to use the media station as an audio device.

Interactions with other Avaya apps

Avaya recommends that you only use one Avaya app at a time because of interactions between the

apps.

The media station operates as a Bluetooth speakerphone for Avaya Flare® Communicator for iPad

Devices, Avaya one-X® Communicator, and other Avaya mobile apps. The media station does not

support native call control of those apps.

When the media station detects another logged on app, the media station logs out as an active

registered station and functions as a Bluetooth speakerphone. You must manually register the

media station. See the following scenario for this interaction:

1. You have an iPhone with the Avaya Media Station and Avaya one-X® Mobile apps installed.

2. You connect the device to the media station with the Avaya Media Station app and you sign

on with extension 1234.

3. The Avaya one-X® Mobile app attempts to register with the same extension.

4. The media station signs out from extension 1234 and the Avaya Media Station app opens on

the smart device.

5. You sign in again to extension 1234 using the Avaya Media Station app.

The Avaya E169 IP Media Station

February 2015 Using the Avaya E169 IP Media Station 9

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When you have Avaya EC500 administered on a smartphone that you register with the media

station, Avaya recommends that you disable Avaya EC500. If you do not disable Avaya EC500, the

following might occur:

• You receive a SIP call on the media station at the same time you receive a cellular network call

on your smartphone.

• If you try to answer the SIP call by pressing the Call/Volume button or picking up the handset,

you connect to the cellular network call.

• This interaction occurs because the default smartphone app of iOS and Android devices put

focus on the cellular call. This means that you cannot answer the SIP call when you also

enable Avaya EC500 on the smartphone.

Sharing the same extension on softphone apps and the media station (Avaya Aura®

only)

If you log on to the same extension on both your softphone app and the media station app, you will

see the following behavior:

• When your smart device disconnects from the media station, the two endpoints operate

independently and have a Multiple Device Access (MDA) relationship between them.

• When you connect your smart device to the media station with USB or Bluetooth, the media

station automatically logs out, or unregisters, the registered extension. The message Prevent

Dual App on both the handset and media station app.

• When you disconnect the smart device from the media station, the media station automatically

logs on, or registers, with the previously provisioned extension.

Product compatibility

The media station operates on the most popular Avaya telephony servers, supports a wide array of

smart devices, and supports a select set of USB headsets.

Important:

Avaya does not support any other combinations of operating systems, smart devices, and

headsets on the media station. Check the media station support site regularly for updates to the

product compatibility with new operating systems, smart devices, and headsets.

Telephony servers and related products

The media station operates with the following telephony servers and related products:

• Avaya Aura® Release 6.2 FP3 and later

• Avaya IP Office Release 9.0.3 and Release 9.1

• Avaya Aura® Session Border Controller Release 6.0.x and later

• Avaya Session Border Controller for Enterprise Release 6.3 and later

Operating systems and smart devices

The media station supports the following operating systems and smart devices:

Introduction

10 Using the Avaya E169 IP Media Station February 2015

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Operating systems Smart devices

iOS Version 6.x.x

iOS Version 7.x.x

iOS Version 8.x.x

• iPhone 5s

• iPhone 5c

• iPhone 5

• iPhone 4s

• iPhone 4

• iPad 2 or later with or without Retina Display

• iPad Air

• iPad Mini

Android Version 4.1.x–4.3.x, aka Jelly Bean

Android Version 4.4.x, aka Kit Kat

• Samsung S3

• Samsung S4

• Samsung Note 3

• Samsung Tab 3

Headsets

The Avaya E169 IP Media Station is compatible with the following headsets:

• Jabra 9460 USB Headset

• Jabra 9470 USB Headset

Languages

Using the International (iOS) and Language (Android) options on your smart device, the media

station user interface supports the following languages:

• Simplified Chinese

• English

• French

• German

• Italian

• Japanese

• Korean

• Brazilian Portuguese

• Russian

• Latin Spanish

Product compatibility

February 2015 Using the Avaya E169 IP Media Station 11

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