Charter Business EXP3100HD User manual

DIGITAL QUICK START
Your easy-to-follow guide to setting up
Charter Business™Digital Cable TV
SCIENTIFIC ATLANTA HD
EXP3100HD/EXP3250HD/
EXP8010HD/EXP8300HD
Call 800-314-7195
www.Charter-Business.com
©2006 Charter Communications, Inc. All Rights Reserved.
Charter Business™Digital Cable TV SELF - INSTALL GUIDE

charter-business.com
Table of Contents Welcome
Congratulations on your new Charter Business HDTV™digital receiver.
This Quick Start Guide provides install instructions for the
Charter Business High-Definition Digital Video Receiver.
With your new HD receiver, you are entering the most advanced
generation of TV viewing available. Weknow you will be thrilled with
what you see.
As with all Charter Business digital services, you get more channels to
choose from, an easy-to-use on-screen program guide and unparalleled
video and audio quality.
Follow these instructions to get started:
•Review the safety and install tips on page 2.
•Identify the install diagram on pages 4-9 that best
fits your system.
•Connect your Charter Business HDTV receiver and plug it in, but do
not turn it on yet.
• Wait until you see either four dashes (- - - -) or the current time on
the LED of your HD digital receiver which will indicate that the
digital program content download is complete. (This may take
up to 15 minutes)
• Program your HD picture settings and then try out your service
toconfirm the installation was successful. (See page 10)
Welcome 1
Safety and Install Tips 2
Your HD Receiver Back Panel 3
Installation Diagrams 4
Programming Your 10
HD Picture Settings
Troubleshooting 12
Note: The install diagrams on pages 4-9 illustrate a number of
different configurations depending upon the type of devices that you
have in your entertainment system. Select and complete the one
diagram out of these pages that best fits your business needs.
Charter Business Self-Install Guide 1

Charter Business Self-Install Guide 3
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Safety and Install Tips Your HD Digital Receiver Back Panel
Safety First
• Do not plug the digital receiver into an electrical outlet until after you
have connected it to the TV, the cable wall outlet and any other devices.
•Position the high-definition digital receiver with at least 2 inches of
space on all sides to allow the device to properly cool when operating.
•Ensure that the high-definition digital receiver is not near an
external heat source that could raise the temperature of the unit.
•Do not expose the HD digital receiver to moisture. Unplug the
receiver before cleaning and avoid using liquid or aerosol cleaners.
•Use a surge protector.
Useful Install Tips
•Connect the HD digital receiver directly to the cable wall outlet.
•Be sure that all connections between the TV, VCR, HD digital receiver
and the cable wall outlet are secure.
•There are three possible cable options that can be used to connect
your HD digital receiver to your HDTV depending upon the model of
your digital receiver and HDTV. This kit includes a standard set of
component cables which are one of the most common connection
option for HD picture. DVI and HDVI cables are sold separately.
a. Component Input Cables (included in this kit)
High-quality video connection that uses three separate
component cables, generally color-coded green, blue and red.
These arealso called Y,Pb, Pr cables.
b. DVI Connectors (sold separately)
Digital Video Interface cables are all digital, high-quality
video connectors that aremorecommon on newer high
definition televisions.
b. HDMI Connectors (sold separately)
HDMI cables or High Definition Video and Multichannel Audio
cables transmit video and audio in a single cable. HDMI is only
available on newer model HDTV’s. (Not all Charter HD digital
receivers have ports for HDMI cables)
•See http://charter.com/quickstart for additional wiring configurations
such as the home theater and surround-sound systems.
The back panel of the HD digital receiver has a number of different ports for
connecting the HD digital receiver to the wall, the TV and other devices. The
diagram below describes the most commonly ports used.
IR
CABLE
OUT
THIS DEVICE IS INTENDED TO BE ATTACHED
TO ARECEIVER THAT IS NOT USED TO
RECEIVE OVER-THE-AIR BROADCAST
SIGNALS. CONNECTION OF THIS DEVICE
IN ANY OTHER FASHION MAYCAUSE
HARMFUL INTERFERENCE TO RADIO
COMMUNICATIONS AND IS IN VIOLATION
OF THE FCC RULES, PART 15.
120 VAC
60HZ 5A
LISTED 14H1
CABLE EQUIP.
120 VAC
60HZ 80W
CAUTION
RISK OF ELECTRIC SHOCK
DO NOTOPEN
CABLE
IN
1394
SATA
S- VIDEO
OUT
1394
CATV CONVERTER
MADE IN MEXICO
OPTICAL
AUDIO
OUT
AVIS: RISQUE DE CHOC
ELECTRIQUE NE PASOUVRIR
VIDEO
OUT 1 OUT 2
A
U
D
I
O
DIGITAL
AUDIO OUT
VIDEO
Y/V
Pr
PbL
R
1 87 9 11 12 13 14102 63 4 5
KEY DESCRIPTION
1CABLE IN Connects to the coaxial cable from the cable wall outlet.
2CABLE OUT Connects to the coaxial cable that goes to the TV or VCR.
3PrPbY Connects the digital receiver to the component video input (YPbPr) on
the HDTV.
4DIGITAL AUDIO Connects an RCA cable to the digital audio input on a surround-
OUT sound receiver.
5SECONDARY Connects to a VCR for archiving saved content from the digital video
VIDEO OR recorder or to another set of inputs (composite) on your TV.
AUDIO OUT
6AUDIO OUT Connects RCA cables (left and right) to audio inputs or to a TV with
stereo outputs.
7OPTICAL AUDIO Connects an optical cable to send a digital audio signal to a
OUTPUT surround-sound receiver or other digital audio device. (optional)
8S-VIDEO OUT Connects the S-Video cable to your TV or VCR. (optional)
9HDMI/DVI Connects an HDMI or DVI cable to the HDMI/DVI porton an HDTV.
10 SATA Connects to an external hard disk for expanded recording capacity.
(not available on all models)
11 AC OUTLET Supplies AC power to another device such as a TV.(optional)
12 AC IN Connect the power cordfor the HD receiver to the wall outlet.
MODEL MAY VARY

Installation Diagrams Installation Diagrams
Connecting the HD digital receiver to an HDTV
using the included cables
This is a common configuration for HDTV’s. Use this configuration with the com-ponent
cables (red, blue, green) provided in your Charter Business Quick-Start Install Kit
What you will need:
1COAX cable 1 RCA cable 1 Y, Pb, Pr
component
cable
STEP ONE: Connect the coax cable between the cable wall outlet and
the CABLE IN port on the HD digital receiver.
STEP TWO: Locate the component cable (Y,Pb, Pr) por ts on the HDTV
and the component cable (Y,Pb, Pr) ports on the HD digital receiver.
(Y=green, Pb=blue, Pr=red). Connect the provided component cable
(red, blue green) to the Y, Pb, Pr OUT ports on the HD digital receiver
and the corresponding IN ports on the HDTV.
STEP THREE: Connect the RCA composite cables (red and white)
between the DIGITAL AUDIO OUT R (red)/DIGITAL AUDIO OUT L (white)
ports on the HD digital receiver with the AUDIO IN R (red)/AUDIO IN L
(white) ports on the HDTV.
STEP FOUR: Plug in and turn on your devices. Select the input source on
your HDTV that you used. See page 10 to program your HD picture settings.
RED
RCA
COMPOSITE
AUDIO
RIGHT
WHITE
RCA
COMPOSITE
AUDIO
LEFT
YELLOW
RCA
COMPOSITE
VIDEO
RED
RCA
COMPOSITE
AUDIO
RIGHT
WHITE
RCA
COMPOSITE
AUDIO
LEFT
YELLOW
RCA
COMPOSITE
VIDEO
Connecting the HD digital receiver to an HDTV
using a DVI cable (DVI cable sold separately)
This is the configuration you will use if you already have a DVI connector for
your HDTV. (not all HDTV’s have this connection option)
What you will need:
1COAX cable 1 RCA cable 1 DVI cable
STEP ONE: Connect the coax cable between the cable wall outlet and
the CABLE IN port on the HD digital receiver.
STEP TWO: Connect the DVI cable between the DVI porton the HD
digital receiver and the DVI/HDCP IN port on the HDTV.
STEP THREE: Connect the RCA composite cables (red, white) between
the DIGITAL AUDIO OUT R (red)/DIGITAL AUDIO OUT L (white) ports on
the HD digital receiver with the AUDIO IN R (red)/AUDIO IN L (white)
ports on the HDTV.
STEP FOUR: Plug in and turn on your devices. Select the DVI input
source on your HDTV. See page 10 to program your HD picture settings.
CABLE
IN
To cable wall outlet
HD Digital Receiver
DVI
CABLE
IN
To cable wall outlet
HD Digital Receiver
Note: The exact location
of the ports on your
digital receiver may vary.
2
1
3
RED
RCA
COMPOSITE
AUDIO
RIGHT
WHITE
RCA
COMPOSITE
AUDIO
LEFT
YELLOW
RCA
COMPOSITE
VIDEO
RED
RCA
COMPOSITE
AUDIO
RIGHT
WHITE
RCA
COMPOSITE
AUDIO
LEFT
YELLOW
RCA
COMPOSITE
VIDEO
DVI
CABLE
SOLD
SEPARATELY
Note: The exact location of the ports on your
digital receiver may vary.
2
1
3
Charter Business Self-Install Guide 5
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Installation Diagrams
Installation Diagrams
CABLE
IN
To cable wall outlet
HD Digital Receiver
Note: The exact location
of the ports on your
digital receiver may vary.
Connecting the HD digital receiver to an HDTV
using an HDMI connector (HDMI cable sold separately)
This is the configuration you will use if you already have an HDMI cable for your
HDTV. The HDMI cable carries both digital audio and high-definition digital video
signal. (Not all HDTV’s and not all Charter Digital Receivers have this
connection type available).
What you will need:
1COAX cable 1 HDMI cable
STEP ONE: Connect the coax cable between the cable wall outlet and
the CABLE IN porton the HD digital receiver.
STEP TWO: Connect the HDMI cable between the HDMI porton the HD
digital receiver and the HDMI port on the HDTV.
STEP THREE: Plug in and turnon your devices. Select the HDMI input
source on your HDTV. See page 10 to program your HD picture settings.
CABLE
IN
To cable wall outlet
HD Digital Receiver
AUDIO
AUDIO
VCR
Connecting the HD digital receiver to an HDTV
and a stereo VCR
This configuration will allow you to watch both high-definition and standard-
definition video on your HDTV as well as record and play standard-definition
video through your VCR. For this configuration, your VCR may need to be
turned on.
What you will need:
1COAX cable 2 RCA cables 1 Y, Pb, Pr
component
cable
STEP ONE: Connect the coax cable between the cable wall outlet and
the CABLE IN porton the HD digital receiver.
STEP TWO: Connect the provided component cable to the Y
,Pb, Pr OUT
ports (Y=green, Pb=blue, Pr=red) on the HD digital receiver and the
corresponding IN ports on the HDTV.
RED
RCA
COMPOSITE
AUDIO
RIGHT
WHITE
RCA
COMPOSITE
AUDIO
LEFT
YELLOW
RCA
COMPOSITE
VIDEO
RED
RCA
COMPOSITE
AUDIO
RIGHT
WHITE
RCA
COMPOSITE
AUDIO
LEFT
YELLOW
RCA
COMPOSITE
VIDEO
RED
RCA
COMPOSITE
AUDIO
RIGHT
WHITE
RCA
COMPOSITE
AUDIO
LEFT
YELLOW
RCA
COMPOSITE
VIDEO
Note: The exact location
of the ports on your
digital receiver may vary.
2
1
2
1
3
4
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Installation Diagrams
Installation Diagrams
CABLE
IN
To cable
wall outlet
HD Digital Receiver
Note: The exact
location of the ports
on your digital
receiver may vary.
Connecting the HD digital receiver to an HDTV
and a stereo VCR (continued)
STEP THREE: Connect the RCA composite cables (red and white)
between the DIGITAL AUDIO OUT R (red)/DIGITAL AUDIO OUT L (white)
ports on the HD digital receiver with the AUDIO IN R (red)/AUDIO IN L
(white) ports on the stereo VCR. Then use the yellow RCA composite
cable to connect the VIDEO OUT port on the HD digital receiver with the
VIDEO IN (yellow) port on the VCR.
STEP FOUR: Connect another set of RCA composite cables between the
DIGITAL AUDIO OUT R (red)/DIGITAL AUDIO OUT L (white) ports on the
VCR with the AUDIO IN R (red)/AUDIO IN L (white) por ts on the HDTV.
Then use the yellow RCA composite cable to connect the VIDEO OUT
port on the VCR with the VIDEO IN (yellow) port on the HDTV.
STEP FIVE: Plug in and turn on your devices. Select the input source
on your HDTV that corresponds with the ports you used on the back of
the HDTV.See page 10 to program your HD picturesettings.
RED
RCA
COMPOSITE
AUDIO
RIGHT
WHITE
RCA
COMPOSITE
AUDIO
LEFT
YELLOW
RCA
COMPOSITE
VIDEO
RED
RCA
COMPOSITE
AUDIO
RIGHT
WHITE
RCA
COMPOSITE
AUDIO
LEFT
YELLOW
RCA
COMPOSITE
VIDEO
RED
RCA
COMPOSITE
AUDIO
RIGHT
WHITE
RCA
COMPOSITE
AUDIO
LEFT
YELLOW
RCA
COMPOSITE
VIDEO
Connecting the HD digital receiver to an HDTV
and a DVD player
If you have a DVD player with your HDTV connect it directly to the HDTV as
indicated below.
What you will need:
1COAX cable 2 RCA cables 1 Y, Pb, Pr
component
cable
STEP ONE: Connect the coax cable between the cable wall outlet and
the CABLE IN porton the HD digital receiver.
STEP TWO: Locate the component cable (Y, Pb, Pr) ports on the HDTV and
on the HD digital receiver. (Y=green, Pb=blue, Pr=red). Connect the provided
component cable (red, blue green) between the Y, Pb, Pr OUT ports on the
HD digital receiver and the corresponding IN ports on the HDTV.
STEP THREE: Connect RCA composite cables (red and white)
between the DIGITAL AUDIO OUT R (red)/DIGITAL AUDIO OUT L
(white) ports on the HD digital receiver and the AUDIO IN R
(red)/AUDIO IN L (white) ports on the HDTV.
STEP FOUR: Connect RCA audio (red and white) cables between the
DIGITAL AUDIO OUT R (red)/DIGITAL AUDIO OUT L (white) ports on
the DVD player with the AUDIO IN R (red)/AUDIO IN L (white) ports
on the HDTV.Then connect the RCA video cable (yellow) between the
VIDEO OUT (yellow) porton the DVD player and the VIDEO IN port
on the HDTV.
2
1
3
4
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Programming your HD picture settings
Setting the picture format
Before you begin using you HD digital receiver, you will need to set up your
picture format. First, select HDTV or standard-definition TV by completing the
following steps:
•Turn the HD digital receiver OFF and the TV ON
•Onthe front panel of the HD digital receiver, press GUIDE and INFO at the
same time.
•Follow the on-screen instructions to choose HD (High-Definition) or SD
(Standard-Definition) mode and wide screen (16:9) or standard screen
(4:3) depending upon your TV type.
•Press POWER on the HD digital receiver to begin watching TV.
Picture formats / Picture sizes
Only programs that are produced in widescreen, HD format will fill the entire
screen of a widescreen HDTV. The following examples show how different
program types look when the picture format is set to Normal mode.
Standard Screen HDTV’s
•480p or 480i standard • 480p, 480i, 720p, or 1080i
in full screen wide in letterbox format
Wide Screen HDTV’s
•480p or 480i standard •480p, 480i, 720p, or 1080i
in full screen wide in full screen
You can change picture sizes at anytime using your remote control
through one of two methods.
Method 1: Press the key on the remote control to change to one of the
following picture sizes:
• Normal
•Stretch
• Zoom
Method 2: 1. Press on the remote control.
2. Press or to scroll to Picture Size
3. Press or to view the size options (Normal, Stretch, Zoom).
4. Press to save the setting.
5. Press Exit.
If you need assistance with your installation
call Charter Business at 800-314-7195
Changing picture sizes
Charter Business Self-Install Guide 11
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Problem
Possible Solution
No sound
•Press MUTE on the remote control to restore the volume level.
•Check that the receiver is set to the proper input source.
•Turn your VCR on.
No picture
•Check to be sure that all cables are connected properly and that your
TV is tuned to cable channel 3 or 4, if using the TO TV-VCR
connections. Hand-tighten the cable connections if necessary.
•Check that your component connection cables are not crossed.
Ygoes to Y, Pb to Pb and Pr to Pr.
•If connected through the RCA video connection, make sure the cables
are connected properly.
•Turn VCR on.
•Ensure that the proper video display format for your TV has been selected.
No Guide or wrong Guide
•Check that your HD receiver is connected directly to the cable wall outlet.
Pictureor sound is noisy on one channel
•Reconnect the coax cables and hand-tighten if loose.
Sound from only one stereo speaker
•Hand-tighten or reconnect the cables.
•Ensure that wires are not frayed and plugs are not bent or broken.
No power
•Reconnect the power cord.
•Ensure that the HD receiver is plugged into an active outlet.
Remote control does not work
•Press CABLE on the remote control.
•Ensure that nothing is blocking a clear line of sight between the HD
receiver and the remote control.
•Change the batteries in your remote control and then re-program
your remote control.
Poor audio quality
•Use the remote control to set the relative to HD receiver volume
level to approximately 3/4 of maximum volume level and then adjust
the audio levels on the external devices.
Notes
Troubleshooting
12 charter-business.com Charter Business Self-Install Guide