CSA BG-36B User manual

ELECTRIC FLAT PANEL FIREPLACE HEATER
GL2036CY GL2050CY GL2060CY GL2072CY
BG-36B BG-50B BG-60B BG-72B
OWNER’S MANUAL
36”/50”/60”/72 Inch Crystal Recessed
Wall Mounted Electric Fireplace
AC 110-120V 60Hz 1500W
WARNING
Read and understand this entire owner’s manual, including all safety
information, before plugging in or using this product. Failure to do so could
result in fire, electric shock, or serious personal injury.
CAUTION Keep this owner’s manual for future reference. If you sell or give this
product away, make sure this manual accompanies this product.

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IMPORTANT SAFETY INFORMATION!
WARNING
Read all instructions before using this heater!
This heater is hot when in use. To avoid burns, DO NOT let bare skin touch hot surfaces. If
provided, use handles when moving this heater. Keep combustible materials, such as
furniture, pillows, bedding, papers, clothes, and curtains at least 3 feet (0.9m) from the front of
the heater, and keep them away from the sides and rear.
Extreme caution is necessary when any heater is used by or near children or invalids and
whenever the heater is left operating and unattended.
DO NOT operate any heater with a damaged cord or plug or after the heater malfunctions,
has been dropped or damaged in any manner. Discard heater, or return to authorized service
facility for examination and/or repair.
DO NOT run power cord under carpeting. DO NOT cover power cord with throw rugs, runners,
or similar coverings. DO NOT route power cord under furniture or appliances. Arrange power
cord away from traffic area, and where it will not be tripped over.
Connect to properly grounded outlets ONLY.
DO NOT insert or allow foreign objects to enter any ventilation or exhaust opening, as
this may cause electric shock or fire, or damage the heater.
To prevent a possible fire, DO NOT block air intakes or exhaust in any manner. Doing so could
cause a fire.DO NOT use on soft surfaces, like a bed, where openings may become blocked.
A heater has hot and arcing or sparking parts inside.DO NOT use it in areas where
gasoline, paint, or flammable liquids are used or stored.
Use this heater only as described in this manual. Any other use not recommended by
the manufacturer may cause fire, electric shock, or injury to persons.
ALWAYS plug heaters directly into a wall outlet/receptacle. NEVER use with an
extension cord or relocatable power tap (outlet/power strip).
DO NOT place the heater near a bed because objects such as pillows or blankets can fall off
the bed and be ignited by the heater.
NEVER use this heater in bathrooms, laundry rooms, or any other location where the heater
could fall into a bathtub or pool,become damp, or come in contact with water.
AVOID FIRE! Regularly inspect all air vents to make sure they are free from dust, lint, or other
blockage. Unplug the unit and clean with a vacuum ONLY.DO NOT rinse or get wet.
ALWAYS mount to wall bracket before use. DO NOT set on the floor, or other surface, to use.
NEVER use a wall mount bracket from another manufacturer.
This product is not intended to be a primary heat source. It is for supplemental heat only.
INDOOR use only! NEVER use this heater outdoors! Doing so may result in electric shock!

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Risk of electric shock!DO NOT OPEN! No user-serviceable parts inside!
ALWAYS turn this heater off before unplugging it from the outlet.
ALWAYS disconnect this unit from the power supply before performing any assembly or
cleaning, or before relocating the electric fireplace.
NEVER leave this heater unattended. ALWAYS unplug this heater when not in use.
ALWAYS store this heater in a dry location. NEVER use the fireplace if it has become wet.
NEVER plug this heater into an outlet that is old,cracked, or has any loose wires or
connections. Plugging this heater into a faulty outlet could result in electric arcing within the
outlet that could cause the outlet to overheat or catch fire.
ALWAYS check your heater cord and plug connections with each use!
i) MAKE SURE the plug fits tight in the outlet! Faulty wall outlet connections or loose plugs
can cause the outlet to overheat.
ii) Heaters draw more current than small appliances. Overheating may occur even if it has
not occurred with the use of other appliances.
iii) During use check frequently to see if the plug outlet or face plate is HOT!
iv) If the outlet or face plate is HOT,discontinue use immediately and have a qualified
electrician inspect and/or replace the faulty outlets.
The power cord supplied with the heater has three
prongs: two flat blades (live and neutral) and one
round pin (ground). If a 3-slot receptacle is not
available, an adapter MUST be used. The adapter
MUST be properly grounded to the outlet box (see
figure at right). [NOTE: Adapter NOT INCLUDED.]
SAVE THESE INSTRUCTIONS!
Preparation
This product includes a GLASS panel! Always use extreme caution when handling
glass. Failure to do so could result in personal injury or property damage.
Remove all parts and hardware from the carton and place them on a clean, soft, dry surface. Parts
and assembly steps are grouped for free-standing or wall-hanging use. Check the parts list to make
sure nothing is missing. Dispose of packaging materials properly. Please recycle whenever possible.
You will need the following tools (not included): Phillips screwdriver; stud finder; level; tape
measure; electric drill; 1/4” wood drill bit, hammer.

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Parts and Hardware
A– Fireplace
B– Wood Screws
C– Drywall anchors
Remote Control
D - Metal Bracket
E-Wall Bracket - Fixed on back of
fireplace box
F-Decorative crystals
G - Plastic Tray
Specification and Dimension
PRODUCT DIMENSIONS
Model Number
A
B
C
D
E
F
G
BG-36B
36"
91.5cm
21.46"
54.4cm
5.51"
14cm
32.48"
82.5cm
20.51"
52.1cm
12"
30.5cm
30.91"
78.5cm
BG-50B
50"
128cm
21.46"
54.4cm
5.51"
14cm
46.85"
119cm
20.51"
52.1cm
12"
30.5cm
45.28"
115cm
BG-60B
60"
152.4cm
21.46"
54.4cm
5.51"
14cm
46.85"
119cm
20.51"
52.1cm
12"
30.5cm
45.28"
115cm
BG-72B
72"
182.8cm
21.46"
54.4cm
5.51"
14cm
68.39"
173.72m
20.51"
52.1cm
12"
30.5cm
66.82"
169.72cm
Description
Electric Fireplace
Type
3 Way Mounting Unit
Wall-Mount, Recess into
Wall and
Assemble with mantel
Voltage
120V AC
Watts
MAX 1500W
Amps
15 AMP Grounded Circuit

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Installation and Assembly
Your appliance is a wall-mounted, recessed and/or mantel installed appliance. Select a suitable
location that is not susceptible to moisture and is away from drapes, furniture and high traffic areas.
NOTE: Follow all National and local electrical codes.
MINIMUM CLEARANCE TO COMBUSTIBLES
Measurements are taken from the glass front.
Bottom 0" Top 8" (300mm) to mantel
Sides 0" Top 8" (300mm) to ceiling
Back 0"
MINIMUM MANTEL CLEARANCES
WARNING
WHEN USING PAINT OR LACQUER TO FINISH THE MANTEL, THE PAINT OR LACQUER MUST BE
HEAT RESISTANT TO PREVENT DISCOLOURATION.

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STEP A. Selection a dry wall to open a hole for fireplace box. Size of hole as below chart
Figure ( A )
Framing Hole Size
Model Number
W
H
BG-36B
33"(83.82CM)
20.75"(52.71CM)
BG-50B
47"(119.38CM)
20.75"(52.71CM)
BG-60B
47"(119.38CM)
20.75"(52.71CM)
BG-72B
69"(175.26CM)
20.75"(52.71CM)
STEP B. Fix the three wall anchors in each side of the fireplace box according to the
dimensions showed on the drawing. Figure (B)
RECESSED TO WALL INSTALLATION
Hole Size
( A )
( B )
W
H

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( C ) (D)
STEP C. Take off the two screws in both sides of the glass panel. Figure ( C )
STEP D. Have two person to take the glass panel out of the fireplace box. Place it to a soft and
clean place. Figure ( D)
( E ) ( F ) ( G )
STEP E. Have two person to move the fireplace box to the wall hole.
If the appliance is fully recessed into the wall:
• Use the 6 screws (provided) to lock the appliance into the wall with the existing two side
flanges, see Figure ( E)
• Install the media and re-install the glass front.
If partial recess into the wall:
• Use the four mounting metal brackets (supplied) to lock the appliance to the wall, see Figure ( F )
NOTE: Using the existing holes on sides of the appliance for recessing into wall.
STEP F.Fireplace will be like this after installation Figure ( G )

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Wall Mounted Installation
Due to the many different materials used on different walls, it is highly recommended
that you consult your local builder before you install this appliance on the wall.
A.Select a location that is not prone to moisture and is located at least 36" (914mm)
away from combustible materials such as curtain drapes, furniture, bedding, paper,
etc.
B.Have two people hold the appliance against the wall to determine the final
location.
C.Place unit face down on a soft, non abrasive surface. Remove the bracket from
the back of the unit by removing the screws, refer to Figure 1.
D.Mark out location, then mount the bracket(s) onto the wall using the supplied
screws. This bracket
MUST have the hooks facing upward and be level. NOTE: It is strongly
recommended that the
mounting bracket (E) be
Screwed into the wall studs
Where possible. If the wall
Studs cannot be used, ensure
That the supplied plastic anchors are used to affix the bracket to the wall and
the bracket is adequately secured.
E. With the wall mounting bracket installed have two people lift the appliance up and
insert the two hooks
on the bracket into the two slots on the back of the appliance.
F. Check the appliance for stability ensuring that the bracket will not pull free from
the wall.
GL2036CY / GL2050CY /GL2060CY Wall Bracket Illustrated

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GL2072CY Wall Bracket Illustrated
Pebbles Ember Installation
Glass front must be removed and the appliance must be mounted in its final location before the
pebble embers are installed.
A. CLEAN CRYSTALS MEDIA: crystals media may have a fine oil
residue that needs to be cleaned prior to installation. Clean the
pebbles with mild dish soap, drain, rinse thoroughly and dry before placing into the tray.
B. Place the plastic tray ( G ) to the fireplace designed place.then carefully place crystals
embers into the bottom tray on the front of the appliance as illustrated. Apply an even layer
from side to side. Figure 2, Figure 3.
Figure 2. Figure 3.
ALWAYS keep the decorative crystals OUT OF REACH OF CHILDREN! Leave no
pebbles where children can find them. Failure to do so could cause a choking hazard.

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Operation
Read and understand this entire owner’s manual, including all safety information,
before plugging in or using this product. Failure to do so could result in electric shock,
fire, serious injury, or death.
Power
Make sure the ON/OFF switch, located on the left side panel, is in the OFF position. Plug the power
cord into a 110~120 Volt 15 Amp grounded outlet (see IMPORTANT SAFETY INFORMATION on
Pages 2 and 3). Make sure the outlet is in good condition and that the plug is not loose. NEVER
exceed the maximum amperage for the circuit. DO NOT plug other appliances into the same circuit.
Methods of Operation
This electric fireplace can be operated by the CONTROL PANEL, located on the UP right side glass
panel slot of the fireplace, or by the battery-powered REMOTE CONTROL.
The operation and functions of the two methods are the same.
Before operating, please review the IMPORTANT SAFETY INFORMATION on Pages 2 and 3, and
heed all warnings.
Control Panel / Remote Control Operation
BUTTON
FUNCTION
ACTION & INDICATION
POWER
ON: Enables control panel functions and
remote control. Turns on flame effect.
OFF: Disables control panel functions and
remote control. Turns off flame effect.
1. Press once. Indicator light turns on.
Power turns on. All functions enabled.
2. Press again. Flame effect turns off.
Power and all functions turn off.

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TIMER
TIMER button: Controls timer settings to
turn off fireplace at selected time.
Settings range from 0.5 hours to 7.5 hours.
1. Press once. Indicator light turns on.
Timer is set to 0.5 hours.
2. Press again until desired setting is
reached. Indicator lights show setting.
FLAME -
FLAME “-”: Makes flame effect dimmer.
NOTE: Flame effect stays on until power
button is turned off. Flame effect must be
on for heater to turn on.
1. Press once. Flame effect gets dimmer.
2. Press again until desired setting is
reached. Flame effect continues to get
dimmer each time button is pressed.
FLAME +
FLAME “+”: Makes flame effect brighter.
NOTE: Flame effect stays on until power
button is turned off. Flame effect must be
on for heater to turn on.
1. Press once. Flame effect gets brighter.
2. Press again until desired setting is
reached. Flame effect continues to get
brighter each time button is pressed.
HEATER
HEATER button: Turns heater on and off.
NOTE: The heater only works when the
flame effect is on. If the flame effect is off,
the heater will not turn on.
NOTE: To prevent overheating, the heater
blows cool air for 10 seconds before the
heater turns on, and after it turns off.
1. Press once. Indicator lights up.
Fan blows cool air for 10 seconds. Low
heater turns on and blows warm air.
2. Press again. Indicator lights up.
High heater turns on and blows hot air.
3. Press again. Heaters turn off.
The fan blows cool air, then turns off.
NOTICE
When the heater is first turned on, a slight odor may be present. This is normal and
should not occur again unless the heater is not used for a long period of time.
NOTICE
To improve operation, aim the remote control at the front of the fireplace. DO NOT
press the buttons too quickly. Give the unit time to respond to each command.
Temperature Limiting Control
This heater is equipped with a Temperature Limiting Control. Should the heater reach an unsafe
temperature, the heater will automatically turn OFF. To reset:
1. Unplug the power cord from the outlet.
2. Turn the ON/OFF switch on the CONTROL PANEL to OFF. Wait 5 minutes.
3. Inspect the fireplace to make sure no vents are blocked, or clogged with dust or lint. If they are,
use a vacuum to clean the vent areas.
4. With the POWER switch in the OFF position, plug the power cord back into the outlet.
5. If the problem continues, have your outlet and wiring inspected by a professional.
Remote Control Battery Information
This remote control uses two AAA batteries (Not included).

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NEVER dispose of batteries in fire. Failure to observe this precaution may result in an
explosion. Dispose of batteries at your local hazardous material processing center.
Care and Maintenance
Cleaning
ALWAYS turn the heater OFF and unplug the power cord from the outlet before
cleaning, performing maintenance, or moving this fireplace. Failure to do so could result in
electric shock, fire, or personal injury.
NEVER immerse in water or spray with water. Doing so could result in electric shock,
fire, or personal injury.
Metal:
Buff using a soft cloth, slightly dampened with a citrus oil-based product.
DO NOT use brass polish or household cleaners as these products will damage the metal trim.
Glass:
Use a good quality glass cleaner sprayed onto the cloth or towel. Dry thoroughly with a paper
towel or lint-free cloth.
NEVER use abrasive cleansers, liquid sprays, or any cleaner that could scratch the surface.
Vents:
Use a vacuum or duster to remove dust and dirt from the heater and vent areas.
Plastic:
Wipe gently with a slightly damp cloth and a mild solution of dish soap and warm water.
NEVER use abrasive cleansers, liquid sprays, or any cleaner that could scratch the surface.
Maintenance
Risk of electric shock!DO NOT OPEN any panels ! No user-serviceable parts
inside!
ALWAYS turn the heater OFF and unplug the power cord from the outlet before
cleaning, performing maintenance, or moving this fireplace. Failure to do so could result in
electric shock, fire, or personal injury.
Electrical and Moving Parts:
The fan motors are lubricated at the factory and will not require lubrication.
Electrical components are integrated in the fireplace and are not serviceable by the consumer.
Storage:
Store heater in a clean dry place when not in use.
WARNING! NO SERVICING of the internal or electrical parts should be performed by the
consumer. Do not service the unit yourself.

and will not turn on.
on.
Troubleshooting
WARNING
DISCONNECTED THE APPLIANCE COMPLETELY AND LET COOL PRIOR TO ANY SERVICE.
ONLY A QUALIFIED SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.
Problem Possible Cause Solution
1. Fireplace turns off 1. Fireplace has overheated
and safety devise has caused
thermal switch to disconnect
or home circuit breaker has
opened.
2. Flame is not moving. 1. Loose wiring.
2. Flame motor defective.
3.Flame rod out of place
.
3. Flame is not visible. 1. Wiring is loose.
4.Log set and/or is not
glowing.
5. Remote control
does not work.
6. Fireplace will not
come on when
switch is flipped to
ON.
1. Reset switch by turning main
power switch off and waiting 10
minutes then turning it back on
or reset circuit breaker.
1. Inspect wiring for loose con-
nections.
2. Call a qualified service techni-
cian to replace flame motor.
3."Flame Rod" out of place due to
rough transit/handling of the
product. This issue can be
corrected as simple as removing
the glass, flipping the fireplace
upside down, removing a set of
screws that are holding the
bottom frame plate and placing
the flame rod back into place.
1. Disconnect from power source
and inspect wiring for loose
connections and repair or
replace if necessary.
2.Push the flame button to high
1.Wiring is loose.
2.Ember is in off mode
1. Low batteries.
2. Not aiming control correctly.
3. Defective remote control and
/or sensor.
1.Disconnect from power source
and inspect wiring for loose
connections and repair or replace
if necessary.
2.Push the ember button is high
1. Replace batteries in
remote control.
2. Aim control at sensor located
directly behind glass screen in
center of unit just above logs.
3. Replace remote control and/or
sensor.
1. Fireplace is not plugged in to
an electrical outlet.
2. Control failure.
3. Breaker tripped.
1. Check plug.
2. Call a qualified service techni-
cian.
3. Reset breaker.
1
!

7. Heater does not
provide heat when
turned on.
CAUTION:To remove the glass, you will notice two screws on front both sides (right and left) of the
fireplace. Once the screws are removed, slide the glass up and away from the fireplace. Once the
bottom frame plate is removed, you will notice one flame motor on right side where the rod should be
in place with the rubber plugs.
Please remember to always have the unit disconnected prior to any work, always lay glass as well
as the unit on a towel or other material not to damage parts/frame.
This entire process should not take longer than 20-30 minutes.
1. Thermal switch has been
tripped.
2. Wiring is loose.
3. Heater is defective.
1. Turn unit off and unplug unit
for 10 minutes. Plug back in and
turn unit on. If plug cannot be
reached, follow directions for
tripped circuit breaker.
2. Disconnect from power source
and inspect wiring for loose
connections and repair or
replace if necessary.
3. Replace heater.