Devon IT OptiPlex VDI Blaster Edition Instruction Manual

Devon IT Echo
Management
Console
Dell Edition
Administration
Guide

Notes, Cautions, and Warnings
NOTE: A NOTE indicates important informationthat helps you make betteruseof your
computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data
if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
______________
Information in this publication is subject to change without notice.
© 2011 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission
of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell™, the DELL logo, and OptiPlex™ are trademarks of
Dell Inc. Devon IT, the Devon IT logo, Devon IT Echo™ Thin Client Management
Software, and VDI Blaster™ are registered trademarks of Devon IT Inc. in the U.S. and
other countries. Microsoft®, Windows®, Windows Server®, MS-DOS®and Windows
Vista®are either trademarks or registered trademarks of Microsoft Corporation in the
United States and/or other countries. Citrix®, Xen®, XenServertwea, XenDesktop™, ICA™,
and XenMotion®are either registered trademarks or trademarks of Citrix Systems, Inc. in
the United States and/or other countries. VMware®, VMware View™, View Client
™,Virtual SMP®, vMotion®, vCenter®, and vSphere®are registered trademarks or
trademarks of VMware, Inc. in the United States or other countries.
Other trademarks and trade names may be used in this publication to refer to either the
entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
2011 –11 Rev. A01

Contents | 3
Contents
Virtual Appliance Installation and Setup .....................................6
Download and Install the VMware Server or Player..................................6
Download the Echo Software ...................................................................6
Install Virtual Machine Setup on VMware .................................................7
Troubleshooting a Bad Connection.........................................................15
Echo Password and Time Zone Configurations......................................16
Echo Network Configuration...................................................................17
Main Menu..............................................................................................20
Final Configuration Steps .......................................................................22
Additional Installation Steps for Advanced Configurations......................25

4|Contents
Learning Echo Basics .................................................................27
Terminology............................................................................................27
Accessing the Echo Web-Based Interface..............................................28
The Echo Administration Screen ............................................................29
Searches................................................................................................31
Thin Client Management .............................................................33
Echo Agent Updates...............................................................................33
Custom Icons .........................................................................................34
Shadowing..............................................................................................36
Echo Cloning Overview ..........................................................................37
Cloning Connections ..............................................................................38
Cloning Thin Client Settings ...................................................................41
Profiles ...................................................................................................53
Disk Image Cloning ................................................................................56
Supplied Disk Images.............................................................................60

Contents | 5
Maintenance.................................................................................62
Backing up Your Server..........................................................................62
Server Restore .......................................................................................64
Appliance Upgrades ...............................................................................65
Getting Help..................................................................................66
Contacting Dell.......................................................................................66

6 | Virtual Appliance Installation & Setup
1
1
Virtual Appliance Installation and
Setup
NOTE: Custom Icons atthis time only workwith DeTOS terminals, not Windows-based
terminals. It is highly recommended thatAdministrators useMozilla Firefox for all Echo
Administrator processes.
This administration manual outlines how to install, setup, and run Devon IT
Echo Management Console Dell Edition. Required components include:
1 One or more thin clients
2 Echo enabled thin client
3 System running VMware Server or VMware player
4 System running DNS and DHCP servers
Download and Install VMware Server or Player
Download and install VMware Server, VMware Player, or VMware ESX on a
dedicated system. If you need assistance installing VMware, please visit
vmware.com .
Download the Echo Software
Visit support.dell.com to locate and download the latest Devon IT Echo
Management Console Dell Edition software to manage your Dell OptiPlex
FX130 and FX170 thin clients.
After downloading the ZIP file, unzip the Echo archive on the same machine on
which VMware Server or Player is running. After the extraction, you should
have a folder called echo<x.xx>vmware that contains the necessary
VMware files ( .vmdk and .vmx ).
NOTE: The <x.xx> denotes the current version of the Devon IT Echo Management
Console Dell Edition softwarethatis being used.

Virtual Appliance Installation & Setup | 7
Install Virtual Machine Setup on VMware
VMware Server 2.0
This section describes the steps for setting up the virtual machine on VMware
Server version 2.0.
1 Open your VMware Infrastructure Access Page .
2 From the toolbar, select Virtual Machine->Add Virtual Machine to
Inventory .
3 Beginning with the Inventory column, use the tree-like navigational
system to drilldown to your Echo folder until you reach the file called
echo-x.xx.vmx.
4 Click the OK button.
5 On the VMware Infrastructure Web Access page, under the Inventory
panel, select echo-x.xx.
6 Depending on the amount of memory available on your host system, you
may need to adjust the allocated Memory from the default 512 MB to a
lower value.
7 Power on your device.

8 | Virtual Appliance Installation & Setup
VMware Server 1.0.x
This section describes how to set up the virtual machine on VMware Server
versions 1.0.0 through 1.0.8.
1 Choose Open Existing Virtual Machine.
2 Choose File->Open and browse to find the echo-x.xx.vmx file on
your machine.
3 The virtual machine default name is echo-x.xx. This is added to your
Inventory column.
4 Depending on the version of VMware Server, to adjust the amount of
memory given to your virtual appliance, you may need to select the
Adjust the Allocated Memory or Edit virtual machine settings
options .
5 After choosing your Echo settings, click Power On next to the green
triangle.

Virtual Appliance Installation & Setup | 9
VMware Player
These are the steps for starting an Echo virtual machine on VMware Player.
1 Launch VMware Player on your system. Click the Open icon.
2 Open the echo-x.xx.vmx file located in the Echo folder.

10 | Virtual Appliance Installation & Setup
3 Your virtual appliance will immediately begin booting.
VMware ESX
These are the steps for starting an Echo virtual machine on VMware ESX.
1 Launch VMware Converter Stand Alone .
2 Select VMware Workstation or other VMware Virtual
Machine->Browse .

Virtual Appliance Installation & Setup | 11
3 Browse to the location of the extracted Echo appliance folder and select
the echo-<x.xx> .vmx file. Select Next .
4 Enter the credentials for an account that has administrator access to the
ESX/vSphere server on which the Echo appliance is to be installed.

12 | Virtual Appliance Installation & Setup
5 Select the appropriate destination for the Echo appliance on your
ESX/vSphere server.
6 Select the appropriate datastore where the Echo appliance will be stored.
The Echo appliance will consume approximately 8 GB of hard disk space.

Virtual Appliance Installation & Setup | 13
7 Verify that the settings are correct.

14 | Virtual Appliance Installation & Setup
8 Verify that the settings are correct and click Finish . The appliance will
now be converted to your ESX/vSphere server. The process will take
approximately 5-10 minutes.
NOTE: Make sure that this is a newly downloaded appliance and not one that
has been opened and run within VMware Player/Server/Workstation. This
will render the networking unusable.

Virtual Appliance Installation & Setup | 15
Troubleshooting a Bad Connection
Make sure that your Echo appliance has network connectivity and that traffic can flow
to and from the appliance. You can typically switch to a different virtual terminal or try
in the appliance by hitting <ALT> and the right arrow key. Once at the terminal prompt
you will see ws-broker login: _.
You can log in using the username of bwadmin and the password which was set during
the initial configuration of the Echo management server. Test network connectivity by
pinging remote machines to ensure the appliance can see machines out on the network.
Also ping your Echo server from a thin client to make sure the device can see the server.
If you are unable to ping to or from the server, double-check your network settings and
make sure that port 50000 is open on the network.

16 | Virtual Appliance Installation & Setup
Echo Password and Time Zone Configurations
1 Turn on the Virtual Machine.
2 After the bootup process is complete, you will be presented with the
Setting Password window.
3 Enter a new password for the bwadmin account. This password will be
necessary to log into Echo.
4 Once a password has been entered, use the arrow keys on your keyboard
to navigate to the OK button and press <Enter> to continue. You will be
prompted to re-enter the password a second time. Press the OK button
again.

Virtual Appliance Installation & Setup | 17
5 The next menu allows you to set the time zone for the Echo Virtual
Appliance. Select your geographic area from the list and press <Enter>.
6 A list of cities will appear. Select a nearby city located in your time zone
and press <Enter>.
Echo Network Configuration
DHCP Configuration (Default)
The next screen is the Networking configuration menu. By default, Echo will attempt
to automatically acquire an IP Address from the Dynamic Host Configuration Protocol
(DHCP) on your network. This means that your IP address will be automatically
assigned every time you reboot the machine and restart your Echo virtual application. If
DHCP assigned your Echo an IP address properly, the fourth option will read Change
eth0 inet dhcp <ip-address> <subnet mask>. Otherwise the line will just show Change
eth0 inet dhcp and you will need to assign a static IP address to the appliance.

18 | Virtual Appliance Installation & Setup
Clicking the Change eth0 option will allow you to make changes to your Echo‟s IP
configuration. If no changes are necessary, and no further configuration is required,
select No Changes and press <Enter> to continue.
Static IP Configuration
If DHCP is not available on your LAN, then you must manually set a static IP
address for the Echo server. Select the option Change eth0... from the
Networking menu.
1 On the next screen named Configuring eth0 ... select the Static option
and press the OK button.
2 Enter the IP address to use as Echo's static IP. Press OK to continue.
3 Enter the subnet mask and then press OK to continue.
4 Enter the gateway IP address and press OK again.
5 Once these three values have been entered, you will be asked to confirm
the new static settings. Select Yes to apply the new settings. Otherwise,
select No to discard these changes.
6 After selecting Yes , the network interface will restart and you will be
presented Echo's Main Menu .

Virtual Appliance Installation & Setup | 19
Editing DNS for Static IP Configuration
When using a static address, you need to edit the Echo server's resolv.conf file.
This file contains the IP address to your DNS server(s) as well as domain search
paths.
1 From the main menu, select Reconfigure Networks .
2 Select DNS view/editresolv.conf.
3 Using the editor, make sure your file contains at least the following two
lines: search <domain> and namesever <ip address>
Where <domain> is your domain name and <ip address> is the
IP address of your DNS server.
4 Add more nameserver <ip address> lines as needed for each
additional DNS server you want to include.
5 Press < Control><X> , then Y to save changes, and then press Enter to
save the file.
6 Select No changes to return to the Main Menu .

20 | Virtual Appliance Installation & Setup
The Main Menu
Once you have completed the initial setup process, the Main Menu screen will
be your starting point for all future Echo modifications.