Dillenger Comfort User manual

COMFORT AND EXPLORER
User Manual
This manual describes how to safely complete nal assembly
and includes tips for use and maintenance
English

2
SAFETY
PLEASE NOTE
Mechanical Safety Check:
Routinely check the condition of your bike. Make sure no fasteners have come loose. Perform
a visual inspection of the whole bicycle before every ride. Make sure tyres are correctly inated
within the range given on the tyre sidewall. Check your brakes for proper operation.
Your First Ride:
Be sure to pick an area away from cars, other cyclists, obstacles or other hazards to become
familiar with the controls, features and performance of your new electric bike.
We highly recommend the purchase of the Dillenger electric bike repair
toolkit. It will make your setup and ongoing maintenance much easier.
This can be purchased online.
Thank you for purchasing your new Dillenger electric bike! We know you’ll love it, and with some
care it should last for a very long time. Please read through this manual carefully before
beginning nal assembly.
THANK YOU

3
ITEM CHECK LIST
Each electric bike is assembled under the most strict quality control standards. Upon
completion, each electric bike is test ridden by a technician inside the assembly factory to
check that every function and adjustment on the bike is perfect.
Item Check list:
• Electric bike with front wheel and handlebars
• Charger box (this may container other important parts)
• Pedals (left and right) please note the left and right pedals are not identical
• Any loose boxes may container other parts, such as a light (if where a light is provided or
purchase) so please check all packaging thoroughly

4
Contents
THANK YOU 2
SAFETY 2
ITEM CHECK LIST 3
SUMMARY OF FINAL SETUP 5
UNBOXING 6
MAIN PARTS 7
MAIN PARTS CONTINUED... 8
HANDLEBARS 9
HANDLEBARS CONTINUED... 10
PEDALS 11
SEAT 12
FOLDING HANDLEBARS 13
FOLDING HANDLEBARS CONTINUED... 14
FOLDING FRAME 15
FOLDING FRAME CONTINUED... 16
BATTERY OPERATION 17
BATTERY OPERATION CONTINUED... 18
IMPORTANT POINTS 19
MODEL DIFFERENCES 20
MODEL DIFFERENCES CONTINUED... 21
CHARGING 22
MAINTENANCE 23
TROUBLESHOOTING 24
TROUBLESHOOTING CONTINUED... 25
TROUBLESHOOTING CONTINUED... 26
CONTACT US 27
Your Dillenger bike is fully assembled in our factory and tested to our high standards.
To t into an appropriately sized shipping carton to comply with the various courier
networks, some basic parts of the bike are temporarily removed. This is so that the bike
can t into the shipping carton safely, and so that we can adequately package each part of
the bike so that it is delivered in perfect condition.
These simple instruction will show you how to perform the nal setup. Your bike may
arrive in a more assembled state than what is shown here. These are the steps required
for most customers (packaging and nal assembly can vary by country).
In summary, these are the main steps.
Step 1, Unpacking/ Unboxing
Step 2, Identify the pieces that require nal assembly
Step 3, Handlebar alignment and fastening
Step 4, Left and right side pedals
Step 5, Seat
Tools required:
Allen keys (5 and 6mm)
Spanner (15mm)
These are provided and can be found in the charger box.
Other equipment not provided:
Bike pump (or service station car tyre pump)

SUMMARY OF FINAL SETUP
5
Your Dillenger bike is fully assembled in our factory and tested to our high standards.
To t into an appropriately sized shipping carton to comply with the various courier
networks, some basic parts of the bike are temporarily removed. This is so that the bike
can t into the shipping carton safely, and so that we can adequately package each part of
the bike so that it is delivered in perfect condition.
These simple instruction will show you how to perform the nal setup. Your bike may
arrive in a more assembled state than what is shown here. These are the steps required
for most customers (packaging and nal assembly can vary by country).
In summary, these are the main steps.
Step 1, Unpacking/ Unboxing
Step 2, Identify the pieces that require nal assembly
Step 3, Handlebar alignment and fastening
Step 4, Left and right side pedals
Step 5, Seat
Tools required:
Allen keys (5 and 6mm)
Spanner (15mm)
These are provided and can be found in the charger box.
Other equipment not provided:
Bike pump (or service station car tyre pump)

6
UNBOXING
Unboxing your Dillenger will be very exciting, but it’s important to take care when
unboxing the bike as it’s possible to accidentally damage the bike or misplace crucial
parts. It’s also much easier to unbox the bike with someone to help you.
Remove the protective packaging from the bike carefully with a pair of scissors or a box
cutter. Make sure you don’t misplace any components in the lose packaging (there can be
quite a lot of protective packaging used).
After you’ve taken your Dillenger out of it’s shipping carton, you should have these parts:
1. The Complete Bike
PLEASE NOTE
The keys will be securely fastened to the frame or handlebars of
your bike. Make sure you do not lose these as they are coded and a
replacement set can only be tted in a Dillenger factory.

7
MAIN PARTS
After you’ve taken your Dillenger out of it’s shipping carton, you should have these parts:
1. The Complete Bike

8
2. Handlebars (Attached by the Cabling)
3. Charger
Note: The model of the charger depicted may not be the model of your charger rest assured the
charger that came with the bike is the correct charger.
4. Pedals
Note: These can be in the same box as the charger, or fastened to the bike separately. (model
maybe dierent)
5. Seat
Note: These can be in the shipping carton or fastened to the bike separately.
The handlebars will be connected by the cables and wires, all that’s required for nal
setup is to mount the handlebar stem onto the head tube as shown here:
Insert the headtube into the handlebar tube wth groove alligned. Make sure none of the
cables are twisted or too tight (you may have the handlebars twisted).
Ensure that the handlebar tube is insert such that the minimum insertion length shown
above is not visible.
MAIN PARTS CONTINUED...

9
The handlebars will be connected by the cables and wires, all that’s required for nal
setup is to mount the handlebar stem onto the head tube as shown here:
Insert the headtube into the handlebar tube wth groove alligned. Make sure none of the
cables are twisted or too tight (you may have the handlebars twisted).
Ensure that the handlebar tube is insert such that the minimum insertion length shown
above is not visible.
HANDLEBARS

HANDLEBARS CONTINUED...
10
Finally align the handlebars, tighten thumb screw and close clamp at desired tightness.
Congratulations your handlebars are now ready for use.
All bicycles (electric bikes included) have left and right side pedals. Make sure you identify
each one. This image shows how to identify each pedal. You can see the ‘R’ written on
this pedal, denoting this is the right side pedal, to be used on the right side of the bike (if
you were sitting on the bike).
Pedal sides are denoted with ‘L‘ and ‘R‘ as shown circled red in above photo. ‘L‘ denotes left
pedal and ‘R‘ denote right pedal
The right side pedal mounts to the right side crank (if you were sitting on the bike) and
left side pedal on the left crank. The right side pedal is a right hand thread, it will tighten
by turning clockwise (normal). The left side pedal is a left hand thread and will tighten
by turning anticlockwise (opposite normal). It is essential not to confuse which pedal is
used where and not to cross thread the pedal. If it feels too tight, you might have made a
mistake.
The pedals are designed this way so that the act of pedaling (while riding) does not
loosen the pedals over time.
Screw in the pedals as described above for both left and right. Depending on the type of pedal
they can be tightened using an allen key on the inside as shown above or by tightening with a
spanner inbetween the pedal and the crank (model dependant).

11
PEDALS
All bicycles (electric bikes included) have left and right side pedals. Make sure you identify
each one. This image shows how to identify each pedal. You can see the ‘R’ written on
this pedal, denoting this is the right side pedal, to be used on the right side of the bike (if
you were sitting on the bike).
Pedal sides are denoted with ‘L‘ and ‘R‘ as shown circled red in above photo. ‘L‘ denotes left
pedal and ‘R‘ denote right pedal
The right side pedal mounts to the right side crank (if you were sitting on the bike) and
left side pedal on the left crank. The right side pedal is a right hand thread, it will tighten
by turning clockwise (normal). The left side pedal is a left hand thread and will tighten
by turning anticlockwise (opposite normal). It is essential not to confuse which pedal is
used where and not to cross thread the pedal. If it feels too tight, you might have made a
mistake.
The pedals are designed this way so that the act of pedaling (while riding) does not
loosen the pedals over time.
Screw in the pedals as described above for both left and right. Depending on the type of pedal
they can be tightened using an allen key on the inside as shown above or by tightening with a
spanner inbetween the pedal and the crank (model dependant).

12
SEAT
This is the easy part. Simply insert your seat to the desired height (about hip height) as
shown below:
At the rear of the seat is a latch. Use this latch to tilt the seat forward to remove battery or to
help remove seat
Ensure seat clamp is aligned with the groove and loosly tightened using bolt handle
The seat is placed into the hole and adjusted to the desired height then the bolt handle is
tightened clockwise to lock the seat in position

13
Probably the most popular feature of a fodling bike is its ability to moved or stored in
places that a bike wouldn’t normally t. Following the following steps to fold down your
bikes handlebars.
1. Locate the clamp section on the handlebars
2. Open clamp and lower latch
3. Press safety button in
4. Gently lower the handlebars down ensure no cables are caught
5. Your handlebars are now folded down
Step 1 and 2: Open the clamp
Step 3 and 4: Lower latch and press safety button
FOLDING HANDLEBARS

14
FOLDING HANDLEBARS CONTINUED...
With safety button pressed in gently lower the handlebars down ensuring that no cables get
caught.
Gently lower the handlebars down
PLEASE NOTE
The model shown above is the Dillenger Explorer. The same procedure
applies to the Dillenger Comfort.

FOLDING FRAME
15
PLEASE NOTE
Ensure that the bike is turned o by pressing the controller button
before attempting to fold the bike.
Following the following steps to folding you bike into its folded state:
1. Locate the clamp section on the frame and check the bike is turned o
2. Open Lever
3. Open Latch
4. Lift latch to unlock folding mechanism
5. Continue to rotate the frame around ensuring no cables get caught in the process.
6. Lay bike onto support fram below crank set
Step 1 and 2: Open lever and swivel to the left

FOLDING FRAME CONTINUED...
16
Step 2 and 3: Lift the bolt to unlock the folding mechanism. Then fold the bike using two hands
rotating at the hinge.
Step 4 and 5: Lay bike onto support frame located under the crank set
Congratulations you have now successfully folded your Dillenger bike for storage or easy
transport.
The battery for your Dillenger is the most expensive single component and the most
crucial. The battery can be removed following these steps. Use the key provided to unlock
the battery:
The key hole and charging plug is located on the bottom of the frame near the folding join
The key is placed in the smaller hole of the two. Turn the key from anticlockwise to unlock and
clockwise to lock (while looking at the key, opposite if looking down at the frame while turning).

17
BATTERY OPERATION
The battery for your Dillenger is the most expensive single component and the most
crucial. The battery can be removed following these steps. Use the key provided to unlock
the battery:
The key hole and charging plug is located on the bottom of the frame near the folding join
The key is placed in the smaller hole of the two. Turn the key from anticlockwise to unlock and
clockwise to lock (while looking at the key, opposite if looking down at the frame while turning).

18
Remove the battery by pulling the handle shown above after unlocking the battery with the key
You may remove the battery to charge or the battery can be charged in the frame. For
transport by car, we recommend taking the battery out of the bike and storing inside
the car, in a safe place. When mounting the battery back into the frame, insert it in the
same fashion that it was removed. The base of the battery should be inserted rst and
pushed into the frame of the bike slowly. Once the battery is reinsterted into the bike the
key should be locked. It is a tight t and this may take a couple of attempts to become
procient.
It is very important that the battery is locked into place before you use the bike again. Pull
gently on the battery handle to make sure it is denitely locked.
Place the battery back into the chassis and checked that it is secure and locked by gently pulling
the handle
Please consider these important points for best use:
Keys:
The keys for your bike are zip tied to your handlebars. You will have 2 keys so please keep
one as a spare separately. Replacing keys can only be done in the Dillenger Warehouse.
Battery Indicator:
The battery light indicator on the battery is not an indication of battery charge. The only
approximation of battery charge level is on the LCD display. The only accurate way to
know that the bike is 100% charged is by charging it until the charger light shows it is
fully charged (next page). Conversely, the only way to accurately know that the battery
is at is to use the bike until the LCD cuts out and does not turn back on. You do not risk
damaging the electric system by running the bike at. Just make sure you charge the bike
after every ride.
Maintenence:
Make sure you routinely check the tightness of key fasteners (nuts and bolts) such as the
front wheel, rear wheel, seat, handlebars, forks, pedals, brakes, etc.
Battery Charge:
Make sure you keep the battery topped up as often as practical. Charge the bike after
every use, at least once a month if not being used and before each ride if you have not
charged it in a week. It is not necessary to run the battery down at all. Leaving the battery
at runs the risk of completely depleting the cells which could cause premature battery
failure.
Tyre Pressure:
Make sure your tyres are pumped up to the correct PSI, which is indicated on the tyre side
wall.
Power Switch:
The battery has an on/o switch located near the handle. You must turn the switch on
before powering up the bike, and turn it o after use. The LCD display turns the system
on, once the battery is turned on.
BATTERY OPERATION CONTINUED...

19
IMPORTANT POINTS
Please consider these important points for best use:
Keys:
The keys for your bike are zip tied to your handlebars. You will have 2 keys so please keep
one as a spare separately. Replacing keys can only be done in the Dillenger Warehouse.
Battery Indicator:
The battery light indicator on the battery is not an indication of battery charge. The only
approximation of battery charge level is on the LCD display. The only accurate way to
know that the bike is 100% charged is by charging it until the charger light shows it is
fully charged (next page). Conversely, the only way to accurately know that the battery
is at is to use the bike until the LCD cuts out and does not turn back on. You do not risk
damaging the electric system by running the bike at. Just make sure you charge the bike
after every ride.
Maintenence:
Make sure you routinely check the tightness of key fasteners (nuts and bolts) such as the
front wheel, rear wheel, seat, handlebars, forks, pedals, brakes, etc.
Battery Charge:
Make sure you keep the battery topped up as often as practical. Charge the bike after
every use, at least once a month if not being used and before each ride if you have not
charged it in a week. It is not necessary to run the battery down at all. Leaving the battery
at runs the risk of completely depleting the cells which could cause premature battery
failure.
Tyre Pressure:
Make sure your tyres are pumped up to the correct PSI, which is indicated on the tyre side
wall.
Power Switch:
The battery has an on/o switch located near the handle. You must turn the switch on
before powering up the bike, and turn it o after use. The LCD display turns the system
on, once the battery is turned on.

20
MODEL DIFFERENCES
There are two versions of the Comfort and the Explorer, Sealed Lead Acid version and the
Lithium Ion upgraded version.
Explorer Lithium Ion Handlebar Display
The handlebar display has 3 dierent button that perform dierent functions. These
functions are outlined below.
ON/OFF - Press to turn the electric bike on and o (ensuring the key is switched on)
MODE - Pressing this will change the controllers level of pedal assistance from LOW/MED/
HIGH
LIGHT - Pressing this will turn the bikes lights on. A small LED will indicate the state of the
lights
POWER - Indicates the estimated amount of charge remaining in the battery. 4 lights on
meaning the highest amount of charge. 1 light indicating the battery is running
low and should be charged.
There is also a green button located below the handlebar display that functions as a horn.
Comfort Model Suspension
The Comfort model features a step through frame with suspension. To adjust the
suspension simply screw the suspensions casing in or out. The casing is indicated below
with the red line.