Dyson Contrarotator User manual

This user guide also contains tips on effective
washing and important safety notes.
Please read this handbook carefully before use.
User guide
TM
Helpline 08706 002 701
Dyson Ltd Tetbury Hill Malmesbury
Wiltshire SN16 ORP

Overview of your Dyson ContrarotatorTM
1 01Overview
Outer door
Control panel Soap tray
Hot water inlet Cold water inlet
Hot inlet pipe
Cold inlet pipe
Drainage hose hook
Power cable
with plug
&
Inner door
Rating Plate
Adjustable feet
Dyson guarantee form
Reply envelope
Fabric care leaflet
Drainage hose
& adjustable clip
RollerjackTM
Coin trap
Dyson spanner
401 602
&
501 502
&
501 502
502
503
401
10 02
602
602
602
301
&10 01
701&801
401&501
501&502
501&502
501&502
Contents
Overview of your Dyson ContrarotatorTM
The only 2-drum wash action
Registration
Important safety notes
Inner transit packaging removal
Moving
Location
Drainage
Water supply
Electrical installation
First wash cycle
Sorting your clothes
Loading your ContrarotatorTM
Using default settings
Personalising the wash programme
Programme wash table
Cleaning
Coin trap maintenance
Water filter maintenance
Emergency door release
Problem solving
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Overview
Your ContrarotatorTM
User instructions
Before installation
Installation
Operation
Starting your wash
Optional settings
Programme table
Maintenance
Troubleshooting
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11

Do not:
stack tumble dryers or other appliances on top of the machine.
alter the machine or modify it in any way, as this will invalidate
your guarantee and could be dangerous.
carry out any maintenance work on the machine other than
that outlined in this handbook.
use the washing machine if any part appears to be faulty,
missing or damaged.
overload the washing machine; the maximum loads are
indicated in the programme table section
use adapters or extension cables.
use the washing machine for commercial or industrial
purposes, as this will invalidate your guarantee. The machine
is designed for domestic use.
Always:
use the RollerjackTM for moving the machine as it is very heavy.
Care must be taken when moving it.
turn off the machine using the ‘Mains on/off’ button when not
in use and switch off at the socket.
turn off the water supply to the machine when it is not in use
for long periods.
close both the inner and the outer doors when not in use.
close soap tray before starting the machine.
Child safety
Never allow children to play with or use the washing machine.
If children are present, always use the child lock when running
the machine; see section
Always engage the child lock when the machine is not in use.
To do this, close both doors, press and hold ‘minimum iron’
button, switch the machine off at ‘Mains on/off’ button.
Always check drums are empty before loading the machine.
Keep all packaging out of the reach of children.
Registering your Dyson ContrarotatorTM
Every Dyson washing machine comes with a 2 year guarantee,
with an option to extend the guarantee for a further 1 to 3
years. For more details on these options, please refer to the
enclosed guarantee form.
It is important to register your Dyson washing machine. This
will ensure that you receive prompt and efficient service if your
machine requires attention during the 2 year guarantee
period. Registration will also entitle you to software upgrades
as they become available.
How to register
To register your Dyson washing machine, please:
complete the enclosed guarantee card and return it in the
freepost envelope to: Dyson Registration Department,
P.O. Box 26, Bedworth, Warwickshire, CV12 8ZZ.
alternatively you can register the machine at www.dyson.com.
Helpline 08706 002 701
If a problem arises with your Dyson washing machine, or if it is
displaying a fault code, please refer to the troubleshooting
guide section
If you still cannot solve the problem, please:
contact the helpline 08706 002701 8am-8pm, 7 days a week,
visit our website at www.dyson.com,
or you can email us at [email protected].
Serial number
For future reference, fill in your machine's details in the space
provided. The serial number can be located on the rating
plate, position shown in section
Serial Number
Date of purchase
Place of purchase
Important safety notes
Registration
User instructions
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3 01
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☎
101.
801.
901.
11 01 to 11 03.
The only 2-drum wash action
201Your ContrarotatorTM
Conventional washing machines may seem convenient, but
their poor performance lets you down. So James Dyson asked
his engineers to experiment with every imaginable way of
washing to design a better washing machine.
Along the way, Dyson’s engineers made a surprising
discovery: washing by hand gave better wash results than
single drum machines. Because the clothes are constantly on
the move, they are manipulated and flexed – every centimetre
of the fabric is exposed to the detergent. It opens the weave
of the fabric and agitates the dirt more, to release it easily
and quickly. It’s an active, efficient process.
To replicate the movement of hand washing Dyson’s
engineers designed two aligned drums and engineered them
to rotate in opposite directions at the same time. The effect of
this revolutionary action on the clothes is dramatic. Instead of
revolving in the old single pattern of ‘drop and flop’, the
clothes are much more active, moving in an infinitely variable
dance, to flex the fabric and open the weave to the detergent.
Because the ContrarotatorTM releases dirt more effectively, it
can wash clothes cleaner.

Every Dyson machine is tested before it is dispatched. As a
result, there may be some dampness or water in the machine.
The machine should not be installed in a location where the
temperature may drop below freezing.
The machine should not be installed in a bathroom.
The machine must be installed on a secure and flat surface.
Soft floors, such as carpet or carpet tiles, are not suitable
surfaces.
If the machine is to be installed on floorboards, the unit must
be placed on a water-resistant wooden board at least 30mm
thick with at least 50mm spare on each side of the machine.
This board must be screwed securely to at least two joists.
If possible, the machine should also be positioned in the
corner of the room.
The maximum distance and suggested layout of the drain,
taps and power socket from the machine are illustrated below.
The inlet water pipes, drain hose and the electrical mains
lead must be positioned carefully to avoid damage or kinking
when the machine is fully installed. The machine can be
connected to a standpipe, under sink pipe connection or
other drainage system, but the critical dimensions must be
followed.
Important
Stand pipe connection
5 01Installation
Sink pipe connection
Water supply, drainage and electricity
The washing machine comes with:
2 inlet pipes (one blue, one red).
1 drainage hose hook.
1 Dyson spanner.
1 drainage hose located at the rear of the machine.
All of the above items can be found in the drums.
NB: the model ‘CRO1 Memory’ has leak protection hoses with
a small rectangular block at the end of the cold inlet pipe
which are different from those illustrated.
Hot inlet pipe
Cold inlet pipe
Drainage hose hook
Dyson spanner
600 mm
MAX.
450 mm
MIN.
600 mm
MAX. 450 mm
MIN.
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Location
Refit the lid and two screws.
Open the outer door and carefully lift out the two foam inserts
from the front of the inner door.
Please retain the transit packaging for future use, as it should
be used whenever the machine is moved.
To replace the packaging, reverse the above procedure.
Moving
To move the machine, pull out the RollerjackTM handle from
under the front of the machine which enables you to
manoeuvre the machine easily into your desired position.
Replace the RollerjackTM slowly because the handle may return
with force. The RollerjackTM is not designed for moving the
machine over long distances.
Inner transit packaging removal
Before installation, check the washing machine for damage.
A qualified person should always carry out installation.
All packaging must be removed before the machine is
connected to power or water supplies.
Remove the rear panel by removing the five screws.
Carefully withdraw the foam block and then refit the rear
panel and screws.
Remove the two screws from the rear of the lid.
Remove the machine lid by sliding it rearwards and then up.
Remove the plug from under the lid by cutting the ties holding
it on to the transit bracket.
Using the Dyson spanner remove the four bolts securing the
top transit bracket.
Remove the four screws securing the bracket to the machine
casing and lift out the transit bracket.
4 01
Before installation
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European conformity information
This product has been tested and found to be in conformity
with the following European Directives:
73/23/EEC Low Voltage (safety) Directive.
93/68/EEC CE Marking Directive.
89/336/EEC EMC Directive.
When all of the instructions on the previous pages have been
completed, the machine can be installed into its operating
position using the RollerjackTM handle, see section 401.
Using the Dyson spanner, adjust the two front feet so that the
machine is perfectly stable and level and will not rock on
three of its four floor contact points.
Do not use wood, carpet or other material to stabilise
the machine.
5 03Installation
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Cold only water supply
If there is no hot water supply, attach the cold and hot pipes
to the machine as normal. Then, attach both hoses to a Y
piece connector (available as a separate accessory, see rear
page for Helpline telephone number) and finally connect the
Y connector to the cold inlet tap.
Once all connections have been made, turn on the tap(s) to
check that there are no leaks.
Electrical installation
Warning: This appliance must be earthed
Any electrical work required to install the washing machine
should be carried out by a Dyson trained installer or
qualified electrician.
Before using your machine, check that the plug and sockets
match, and check that the voltage in your home corresponds
to that indicated on the rating plate.
For the rating plate's location, see section 101.
The machine should be plugged into a switchable, earthed
socket that is easily accessible after installation.
Do not use an extension cord or plug adapter.
If the supply cord or plug is damaged disconnect the
appliance from the socket outlet immediately. The supply cord
must only be replaced by Dyson or its appointed agent, as
special purpose tools and service techniques are required.
If the plug supplied needs replacing it should be cut off and
safely disposed of. Under no circumstances should the
severed plug be inserted into a socket outlet as this may result
in an electric shock hazard.
Always:
connect your machine to the water supply by hand, using the
hoses supplied. Do not use old hoses.
the water pressure should be between 0.4 and 5 bar.
Do not tighten the plastic hose connections with a spanner.
Do not connect to a mixer tap.
Hot and cold water supply
Attach the blue hose to the cold inlet tap and the red hose to
the hot inlet tap.
Water supply
Drainage
502
Installation
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Drainage hose hook
Drainage hose
You can alter the direction of the drainage hose to the left or
to the right.
To change the direction of the machine’s drainage hose,
open the retaining clip using a pair of pliers, and hold it open
while you rotate the hose.
Ensure the hose is inserted fully before releasing the clip.
Thread the drainage hose through the hose hook and adjust
the protruding end to a distance of 30mm. The hose hook
has a small retention hole that can be used to secure the
hose assembly in position.
Do not use hose hook for under sink connections.
When installed into a standpipe or under sink connection,
ensure that the water outlet end of the drainage hose is no
lower than 450mm from ground level. Position the hose so
that at no point in its entire length it lies above 600mm from
ground level, refer to image in section 501.
Failure to comply with these dimensions could cause the
machine to malfunction.
30mm
Stand pipe

Plug machine into the mains and switch on at the socket.
Turn on water supply at the mains.
Open outer and inner doors.
Check drums are empty before placing sorted clothes into the
washing machine.
Close both doors, making sure that both have “clicked” shut.
Do not overload your machine. Maximum loads for each
fabric type are shown in the table in section 901.
Tests have proven that overloading can reduce the wash
performance and may cause damage to your machine.
Detergent use
To open the soap tray, press the icon on the soap tray.
Do not try to pull out the soap tray without first pressing it.
Push to close, ensuring it “clicks”.
Add detergent to the compartment marked 2for all main
wash programmes. To optimise the wash performance of the
machine, we recommend the use of detergent suitable for
automatic washing machines.
If selecting the pre-wash programme, add detergent to the
compartment marked 1.
Fabric conditioner to soften your clothes can be added to the
compartment marked *to the level indicated.
Wash tips
Place dosage aids, such as wash balls and nets, directly
inside the drums of the machine.
Do not put detergent or dosage aids directly into the drums if
using start delay (CRO1 Memory only).
Dosage aids must not be used when pre-wash is selected.
Use the correct amount of detergent. Incorrect dosage can
reduce the efficiency of wash performance. For the correct
dosages follow the manufacturer’s instructions on the
detergent packaging.
Loading your ContrarotatorTM
602
Operation
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Operation
First wash cycle
601
Before washing, sort clothes by fabric types and fabric care
label, ensuring that dark colours are not mixed with
light colours.
Fabric care label explanation
The number in the wash tub indicates the maximum wash
temperature. When washing a range of clothing always choose
the lowest temperature from all the wash labels in the load.
A wash tub without a bar underneath it indicates that the
garment is suitable for a cotton wash (maximum agitation)
when washed at the appropriate temperature.
A single bar underneath the wash tub indicates reduced
(medium agitation) wash conditions, at the appropriate
temperature. Wash on delicates or synthetics programme
depending on the garment.
Two bars under the wash tub indicate further reduced
(minimum agitation) wash conditions used specifically for fine
fabrics. Wash on wool programme.
Do not wash
These garments can be washed in the machine by selecting the
handwash items programme.
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40
Sorting your clothes
After installation
Run a 60°cotton cycle with half a measure of detergent but
no clothes. For the correct dosage, please follow the
manufacturer’s instructions on the detergent packaging.
See sections 701 and 801 on how to start the
washing machine.
This will clean any test water out of the machine, ensure the
installation process has been correctly followed and highlight
any problems, for example if the machine has not been
levelled correctly.
To ensure your machine is installed correctly, observe it
regularly during the first wash. Any faults will then either
become apparent or be displayed on the control panel.
Check connections after 1 week to ensure that they have been
fitted correctly.
Machine wash tips
Always:
wash new items separately for their first few washes as they
can contain excessive dye.
consult the wash care label on clothes and select the
appropriate programme accordingly. See programme table in
section 901.
empty pockets and fasten buttons and zips before washing.
avoid washing frayed or torn fabrics.
wash duvets and other bulky items on the Duvet programme,
first checking the label to ensure they are machine washable.
NB: wash only synthetic duvets in the machine.
put small items e.g. bras and tights in a pillowcase or wash
bag.
turn double layered textiles, sleeping bags, duvet covers,
knitted fabrics and coloured items inside out before washing.
use detergents suitable for automatic washing machines.
It is not recommended to wash:
large non-clothing items, e.g. trainers, shoes or rucksacks in
the machine, as this may cause damage to the machine.
clothes that have been in contact with flammable materials.

Start your wash cycle
Press to start your chosen wash
programme. If at any time you
wish to pause the cycle, press
the ‘start’button a second
time. When paused, the display
indicates that the programme
may be restarted by pressing
the ‘start’button.
When a programme is paused,
the door may be locked for
safety reasons, see section
801 Door lock.
Cancel your wash cycle
Press and hold down to cancel
a programme at any time.
The machine will stop and
drain all the water and the
doors will then be unlocked if it
is safe to do so.
If, for example, the wash is too
hot after a 85°C cycle, the
doors will stay locked until the
temperature is safe to allow the
doors to be opened.
End of your wash cycle
At the end of the wash programme the display will indicate
‘Programme finished’. Remove the washing and turn off the machine
by pressing the ‘Mains on/off’button. Switch off the electricity at the
socket and turn off the water supply to the machine.
Mains on/off
Press to turn power on before
selecting a programme.
Select your programme
Press to select your programme
option. Default settings will be set
for temperature, spin and dirt
level which are safe for that
fabric type.
To start your wash cycle using the default settings
701Starting your wash
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801Optional settings
Adjust your programme
Use these options to adjust the
default settings of the wash
programmes. On certain
programmes some temperature,
spin and soil level settings cannot
be overridden in order to protect
your clothes; see programme table
section 901.
To personalise the default wash programmes 1
Start delay
This option allows you to delay
the start of the cycle by up to 24
hours. Use the and arrows
to adjust the settings. The display
will show the delay time to start.
Press the ‘start’button to initiate
the countdown. Press the ‘cancel’
button at any time to cancel.
The soap tray should be
completely dry before adding the
detergent. Only available on
CRO1 Memory.
Memory buttons
This option allows you to store
three of your favourite
programmes. Once you have
selected your desired
programmes and options, press
and hold one of the memory
buttons for three seconds.
A beep will confirm the
programme has been stored.
To select a stored programme,
press the correct memory button
and then start the cycle.
To override a stored programme,
follow the steps detailed above.
Only available on CRO1 Memory.
Door lock
The door lock light indicates
that the outer door is locked.
When a programme is paused
the door will unlock if it is safe
to do so. If not, the display will
indicate why the door stays
locked. Press the ‘start’button
to finish the programme.
Child lock
This option locks the settings
on the control panel and locks
the outer door. Before the
programme is started use this
option to prevent the settings
from being altered or the
programme being
inadvertently started. Once a
programme is running use this
option to prevent it being
paused or cancelled.
Press and hold the ‘minimum
iron’button to activate and
cancel the child lock option.
Add options
To activate any of the options
below after you have selected
your programme, press the
desired option button once; press
again to cancel the option.
Minimum iron
This option holds your clothes in
water after the final rinse to
minimise creasing.
The machine will pause and the
‘start’button will flash.
Press the ‘start’button to finish
the cycle. To protect your clothes,
this option is not available on all
programmes.
Pre-wash
This option will remove excess dirt
before the main wash cycle.
Extra rinse
This option adds one extra rinse
(for people with sensitive skin).
Rinse & spin/Spin only
Press once for rinse & spin, press
twice for spin only.
Press again to cancel.
Soil level selection guidelines
Dirt
Select ‘Dirt’for garments which
are only lightly soiled
(see programme table for
maximum load).
Dirt & stains
Select ‘Dirt & stains’for typical
everday soiling.
Heavy stains
Select ‘Heavy stains’for an even
more thorough programme to
remove those rare, heavy stains.
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5

Dirt & stains
Dirt & stains
Dirt & stains
Dirt & stains
Dirt & stains
Dirt & stains
7
40 1100
901Programme table
1 king size duvet
or 3 pillows
Maximum load kg
Soil level
Spin rpm
Temperature °C
Programme Care label Fabric type
Default settings
2
40
800
40 500 4
Cotton, linen and viscose
without special finishes
Polyester/cotton mixtures,
nylon, acrylics, acetate,
triacetate and viscose with
special finishes
Wool or wool mixed with
other fibres
3
500
40
Delicate fabrics in
man-made fibres e.g. net
curtains, stockings, silk, etc.
Not for wool
1.5
500
30
Synthetic duvets
Synthetic pillows
Items with Handwash only
symbol
800
40
Cotton
Synthetics
Wool
Delicates
Handwash items
Duvet
Heavy
stains
Dirt
Dirt &
stains
1 king size
duvet or
3 pillows
Maximum
load kg
Rinse & spin
Spin only
Extra rinse
Pre wash
Minimum
iron
Spin rpm
Temperature °C
Optional settings
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
7
7
3.5
4
4
2
2
2
Dirt
level
Heavy
stains
Dirt
Dirt &
stains
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓2
✓
0 500 800 1100 1400
0 500 800 1100 1400
0 500 800 1100 1400
0 500 800 1100
0 500
0 500
0 500
0 500 800
0 500
20 30 40 50 60 85
20 30
30 40
30 40
30 40 50 60 85
30 40 50
30 40 50
30 40
30 40

Once all the water has been removed, continue to turn the
cap anticlockwise until it is released.
Remove any objects from the coin trap.
If further items appear to be blocking the coin trap, pull out
the flow accelerator.
Remove any item(s) and replace the flow accelerator.
New illustration
To replace the coin trap cover:
lubricate the seal with washing up liquid.
fit the cover with the hole at the bottom ensuring seals are
lined up.
turn 1.5 revolutions in a clockwise direction, ensuring the
childproof tab “clicks”into place.
Never remove any objects from the coin trap whilst the
washing machine is running.
Empty the coin trap when a blockage has occurred.
Place a tray or shallow dish underneath the coin trap.
Using the Dyson spanner, lift the childproof tab and turn the
cap anticlockwise.
The water will flow through the spout.
If the tray becomes full, turn the cap clockwise into its starting
position, empty the tray and repeat the process.
Maintenance 10 02
Coin trap maintenance
Childproof tab
Drainage hole
Flow accelerator
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Always unplug from the mains before carrying out any
maintenance on the washing machine.
The machine should be cleaned regularly with a damp cloth
but not with any cleaning solutions.
Cleaning the soap tray
The soap tray should be cleaned regularly to remove any
detergent residues.
Press the yellow release button at the rear of soap tray to pull
out drawer.
Wash in warm, soapy water.
The cavity for the soap tray should be cleaned out with a
small, soft brush, taking care not to dislodge the rubber seal.
Replace the soap tray ensuring it clicks into place.
Do not wash in a dish washer.
Maintenance wash
To prevent odours and build-up of deposits within the
washing machine, it is recommended that you run a 60°
cotton cycle with half a measure of detergent but no clothes
2 or 3 times a year.
If the outer door is accidently removed
Locate top ring of outer door into the yellow part of
flexible hinge.
Lift the door and push forward until lower ring of door
“clicks”into place.
10 01Maintenance
Cleaning
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