Ericsson BusinessPhone 250 User manual

User Guide
Operator´s Console
System telephone for
BusinessPhone 250 and BusinessPhone 50

Welcome
BusinessPhone - Operator´s Console
Welcome to the User Guide for the Operator´s Console in the
BusinessPhone 250 and BusinessPhone 50 system from Ericsson.
It is a state-of-the-art business communications system. Its alliance
of features and facilities effectively improves communications for
virtually any kind of organization. The Operator’s Console is specially
designed to fulfil the needs of operators. Making it easy to use,
there are several features that can be accessed with a code or, if
programmed, with a single key.
Note: The features described in this user guide are
related to version 5.0 of the BusinessPhone 250 and
BusinessPhone 50 system. Some might not work in
earlier versions of the system and/or might be protected by
a hardware dongle that has to be bought separately.
This guide will demonstrate how the Operator’s Console helps
operators handle the functions of the BusinessPhone 250 and
BusinessPhone 50 system. First you will find a top view layout of the
Operator’s Console, followed by a section describing the basic
operator functions (to answer, to place calls ...) and traffic situations.
The mid section of the guide describes various Operator functions
of the BusinessPhone 250 and BusinessPhone 50 system and
how to program for easy access of these functions. Last, but not
least, you will find a reference section with personal settings, a
vocabulary, a description of audible and visible signals, display
information and, in addition, an index to the user guide.
Note: Dialog 3214 is a system telephone, i.e. it can only
be used for an Ericsson private branch exchange that
supports this type of telephone.
The dual-functions keys allow two functions to be combined on
the same keys.
Example (to dial an abbreviated number):
Press the key 2nd
then press the combined key Michael P.
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD
TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. Ericsson shall not be liable for
errors contained herein nor for incidental or consequential damages
in connection with the furnishing, performance or use of this material.

Answer calls
Answer: or Lift handset
End the call: Clear or
Replace handset
Make calls
Internal calls: Ext. No. or Int. group No.
General handling: Speech Clear
External calls: 0External No.
Common
abbreviated number: Abbreviated No.
Individual
abbreviated number: 2nd Airport
Last external
number redial: ***
Save external
number: save
(Before you finish the call)
Redial: redial
Serial calls
Call to several
extensions: serial Call first ext.
Speech
Place recall in the normal way
Before last call: serial Call last ext.
You get busy tone or no answer
Transfer to busy
extension: info Press and hold
Camp on: Notify Loop1
(Any free loop key)
Press flashing key to retake
Speech
Intrusion and forced
release: info Press and hold
Speech (Call accepted)
Speech Speech
During calls
Switch to handsfree: Replace handset
Switch to handset: Lift handset
Group listening:
Individual hold: Loop1
(Any free loop key)
Press flashing key to retake
Speech
Conference
Ongoing
conversation: Call 3rd party Speech
conf
Quick Reference Guide and Quick Reference Card
Operator´s Console
System telephone for BusinessPhone 250 and BusinessPhone 50
Password
DISA and Message check:
Company number
DISA Number Message system

Quick Reference Guide and Quick Reference Card - Operator´s Console
This is a part of EN/LZTBS 102 197 R4B. Subject to alteration without prior notice.
Project name Account number
Special account numbers for business calls:
1
2
3
4
This is a part of EN/LZTBS 102 197 R4B
Transfer
Transfer a call: Extension or Int. group No.
Speech (If you want to
announce the call first)
Diversion
Change diversion
address for another
extension:
Change/activate
internal diversion: *21*Ext. No. *
New No. #Clear
Cancel internal
diversion: #21*Ext. No. #
Clear
Program/activate
external diversion: *22*Ext. No. *
Line access code
External No. #Clear
Cancel external
diversion: #22*Ext. No. #
Clear
Re-activate
external diversion: *22*Ext. No. #
Clear
Bypass diversion: bypass Speech
Messages
Direct message: Message send
Ext. No. send
call-back Select type
Message
Check received
messages: Message receive
Select options in display
Message
Information
Enter information
(pre-text): Info chnge-no.
Ext. No. activate
leave absence
pre-text Select in displ.
next-info
Enter ”Info code” and
”Completing info” (see below)
activate Info
Erase information: Info chnge-no.
Dir. No. erase
absence Info
Info code Completing info
Time of return 1. hour (00-23) minute (00-59)
Date of return 2. month (01-12) day (01-31)
Lunch 3. back at, hour minute
Meeting 4. back at, hour minute
Vacation 5. back, month day
Illness 6. back, month day

5
Table of Contents
BusinessPhone - Operator´s Console
Table of Contents
page
Description ........................................................6
Attendance ........................................................9
Incoming Calls ................................................11
Outgoing Calls ................................................13
During Calls ....................................................20
Call Ordering ..................................................26
Diversion ........................................................28
Information ......................................................31
Internal Messages ..........................................37
Mailbox System ..............................................44
Abbreviated Numbers ......................................46
Call Metering ..................................................50
Group Facilities ................................................59
Other Useful Facilities ......................................63
Security ..........................................................67
Least Cost Routing ........................................70
ISDN Facilities ................................................71
Optional Equipment ........................................76
Programming ..................................................80
Display Info ......................................................85
Visible Signals ................................................88
Audible Adjustments ........................................89
Tones and Signals ..........................................94
Write Text ........................................................96
Glossary ..........................................................97
Installation ....................................................100
Useful Hints ..................................................104
Index ..............................................................105
Designation Card Manager and Voice Guide ..109
EN/LZTBS 102 197 R4B
© Ericsson Austria AG 2001
All rights reserved. No parts of this publication may be reproduced,
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