
When you get stuck during the calibration process, it is a great time to
exercise critical thinking skills about what might be wrong. Instead of
getting frustrated, ask yourself, “what else can I change to possibly get a
different outcome?” Start by trying these tips to get an accurate calibration
(less than 0.5 inches).
•Try the other eye. Sometimes the camera will track one eye better
than the other.
•Change the position of the Eyegaze Edge
®slightly: move it up or
down, backward or forward, left or right, or change the angle slightly.
Sometimes this slight change in position will help.
•Observe the environmental light and change if you see a glare on the
user’s glasses. Make sure the glasses are clean.
•Evaluate whether or not their eyes are dry: is it later in the day? Is
there a glint spot on the cornea? Is the eye image on the screen
inconsistent? Use eye drops if needed.
•Skip a calibration point if needed (hit Fn + F2 on your keyboard) to
avoid frustration.
•Pull up the calibration shortcut menu (Ctrl + C) and change from 9
calibration points to 5 points, or change from a small calibration point
to a larger one. Remember that we start with 9 small yellow balls, and
then move to fewer and bigger targets only as needed.
•If the person has difficulty focusing on the calibration point, give a
verbal cue and point to it with your finger.
•If all else fails, connect the device to the internet and phone LC’s
technical team for remote support (1-800-EYEGAZE). LC’s technical
team will see the eye image and coach you through calibration.
•After calibration, a flash of calibration numbers will appear on the
screen. To pause this display, simply press the space bar on the
keyboard.
•Want to start calibration over again? Hit Fn + F1 on the keyboard.
•Want to exit the calibration screen? Hit ESC on the keyboard.
Troubleshooting
during Calibration