Fing Fingbox User manual

Fingbox
User’s Manual
Version   1.0
23   October   2017
Rev.21 - October 21th, 2017
Fing app v6.2.1

Welcome to Fingbox!
Thank you for purchasing Fingbox. With Fingbox you can see who and what is on your network,
understand what to do when things slow down or don’t work, limit the Internet access for your
kids , block intruders and stay aware of network security risks.
1
Fingbox is the smart caretaker of your home network.
1 Fingbox can limit Internet access only if the router allows it. With some routers the features of Internet Pause and
Bandwidth Analysis may not work. Please, consult the Fing Knowledge Base for router compatibility information.
Fingbox User’s Guide - App v6.2.1 Page 2

Table of Contents
Welcome to Fingbox! 2
Table of Contents 3
Get started 5
Unboxing and Assembling Fingbox 5
Activation 6
Troubleshooting and Support for activation 6
Quick Tour 10
Fingbox Dashboard 11
Dashboard sections 11
People 11
Attention required 11
Tests and reports 11
Paused and Blocked devices 11
Alerts on new devices 12
Paused and blocked devices 15
Adding a family member 16
Recent Events 20
Fingbox settings 22
Devices screen 23
States of a device 23
Deleting a device 25
Network details 25
My Networks 29
My account 31
Creating a Fing account 31
Lost password 32
Logout 32
Tools 34
Fingbox User’s Guide - App v6.2.1 Page 3

Solving network speed problems 35
Internet Speed Test 36
Run the Internet Speed Test 38
Wi-Fi Performance Test 39
Bandwidth Analysis 40
Stopping the bandwidth hogger 42
Megabit/sec vs. Megabytes 43
Internet Security Check 43
Meet the router 44
Router with integrated WiFi 44
Guest WiFi 44
DMZ 45
Port forwarding 45
UPnP and NAT-PMP 45
Security check results 46
The Internet Security Report 47
Frequent questions about Internet Security Check 49
Security Alerts 50
New device found (MAC address never seen before) 50
New or malicious Wi-Fi Access Point 50
A WiFi station is being attacked 51
Evil Twin attack 51
Default gateway has changed (different MAC address for network gateway) 51
New open ports found (Only if the port was not seen open in the past 2 months or so) 52
A Wi-Fi station is being attacked 52
New or malicious Wi-Fi Access Point 53
DigitalFence 55
Device density by distance 55
Monitoring off-network devices 56
Thank you! 58
Fingbox User’s Guide - App v6.2.1 Page 4

Get started
Let’s activate Fingbox using the Fing app. These are the steps to follow.
Unboxing and Assembling Fingbox
1. Extract the Fingbox and all the accessories from the original package.
2. Pass the included Ethernet cable through the hole in the blue case and connect it to your
main router. Choose an Ethernet port labeled LAN (or sometimes INTERNAL, HOME or
with a simple number). Connect the other end to the Fingbox.
3. Check that the power adapter has the right plug matching your country electrical
standard. If needed, keep the button pressed while rotating and extracting the current
plug. Then insert the right one until it’s locked.
4. Pass the power cord through the hole in the blue case and attach it to the Fingbox
micro-USB port (the small one).
5. Verify that your router is turned on and your Internet connection works well.
6. Connect the Fingbox power adapter to an electrical outlet.
Fingbox User’s Guide - App v6.2.1 Page 5

7. At power-up, Fingbox top circle will show a single white/blue light for a few seconds. This
means the power-up sequence has started.
8. Wait until the top circle lights becomes green. At this point Fingbox is ready for
activation. If the top circle doesn’t become green within 10 minutes, check the
Troubleshooting section below.
Activation
1. Make sure your phone or tablet is connected to a Wi-Fi network that can reach the router
where you attached the Fingbox.
2. Verify that the Fingbox top circle light is green (either steady or blinking).
3. Open the app store (Apple, Google or Amazon) and search for “Fing network”.
4. Install the Fing app
5. Open the Fing app
6. If you installed Fing for the first time, it will automatically scan your network. Wait a few
seconds until it completes. The more devices you have, the longer it takes to complete a
full scan. At the end of the scan, you may already see the prompt to activate the
Fingbox. If you don’t see the prompt, don’t worry and read on.
7. At the bottom-right of the screen, tap on the Fingbox icon.
8. At the top-right of the screen, tap on the (+) icon to start searching for the Fingbox to
activate. If needed, Fing will ask you to login into your Fing Account or to sign up for a
new one.
Troubleshooting and Support for activation
Activation is a smooth process and it should take you no more than a few minutes. If you have
problems during the activation, please check the following list of issues and solutions. If you still
can’t activate, send an email to our Customer Support Service: [email protected]
I don’t remember the password for my Fing Account
Password recovery is right here on the web: https://app.fing.io/recovery
The top circle light never gets green
Fingbox system is not starting up completely.
SOLUTION 1 - restart your router
Fingbox User’s Guide - App v6.2.1 Page 6

Sometimes routers get stuck and don’t recognize a new device. Turn off the
Fingbox and your router; then turn them on in this order:
1. Power up the router
2. Wait until you can connect to the Internet again
3. Power up the Fingbox
4. Wait for the top circle to become green (up to 5 minutes)
5. Proceed with the activation
SOLUTION 2 - check the firewall configuration
Connect to your router configuration page (for example http://192.168.0.1)
Look for a section named Network Security or Firewall.
On many routers, you can find a simple setting like LOW, MEDIUM, HIGH.
Fingbox cannot work on the HIGH setting. Try to set on MEDIUM or LOW, save
the router settings and then power up the Fingbox to see if it gets to the green
top circle.
If your router/firewall needs OUTBOUND filtering rules, set the following rules to
allow Fingbox to reach the Fing services:
OUTBOUND - tcp/80 - to ANY Internet address
OUTBOUND - tcp/443 - to ANY Internet address
OUTBOUND - tcp/4443 - to ANY Internet address
OUTBOUND - tcp/5671 - to ANY Internet address
OUTBOUND - tcp/3001 - to ANY Internet address
OUTBOUND - tcp/3002 - to ANY Internet address
OUTBOUND - tcp/3003 - to ANY Internet address
The top circle light is orange
Fingbox cannot reach the Fing service on the Internet. Typically this happens because a firewall
is blocking the access to Fing services.
SOLUTION - check the firewall configuration
Connect to your router configuration page (for example http://192.168.0.1)
Look for a section named Network Security or Firewall.
On many routers, you can find a simple setting like LOW, MEDIUM, HIGH.
Fingbox cannot work on the HIGH setting. Try to set on MEDIUM or LOW, save
the router settings and then power up the Fingbox to see if it gets to the green
top circle.
Fingbox User’s Guide - App v6.2.1 Page 7

If your router/firewall needs OUTBOUND filtering rules, set the following rules to
allow Fingbox to reach the Fing services:
OUTBOUND - tcp/80 - to ANY Internet address
OUTBOUND - tcp/443 - to ANY Internet address
OUTBOUND - tcp/4443 - to ANY Internet address
OUTBOUND - tcp/5671 - to ANY Internet address
OUTBOUND - tcp/3001 - to ANY Internet address
OUTBOUND - tcp/3002 - to ANY Internet address
OUTBOUND - tcp/3003 - to ANY Internet address
When I try to activate, I get an “Authentication Error”
SOLUTION - delete the network from the Fing list
a. Launch the Fing app
b. At the bottom of the screen, tap on “My Networks”.
c. On the list, find the network that you’re currently connected to and then delete it
with a swipe-left gesture.
d. At the bottom of the screen, tap on “Fingbox”.
e. At the top-right corner, tap on the (+) button to search for the Fingbox.
f. Follow the on-screen instructions.
When I try to activate, the app says it cannot find any Fingbox
Make sure your mobile phone (where you’re running the Fing app) is connected to a WiFi
network that can reach the Fingbox (i.e. using the same router to connect to the Internet).
When I try to activate, the app says the Fingbox has been already activated under
another account
For security reason, a Fingbox is controllable only if you’re logged in with the same account
used to activate the Fingbox.
Go to the account screen and login with the same account that activated the Fingbox.
To access the account screen, go to “My Networks” and then tap on the icon in the top-right
corner.
If you don’t remember which account you used to activate the Fingbox, write an email to
[email protected] specifying your name and the Fingbox MAC serial (as printed in a sticker under
its white body).
Fingbox User’s Guide - App v6.2.1 Page 8

Quick Tour
The Fing app has four main screens, quickly accessible from the buttons at the bottom of the
screen.
Devices - shows the list of all the devices monitored by Fingbox. From this screen you can
access device details and technical info about the network, sort devices in different ways and
export the device list into various file formats.
Fingbox notifies you about devices when:
a new device appears on the network for the first time (enabled by default)
an existing device changes its status, e.g. online → offline and vice versa (you have
to enable this alert for each device you want alerts for)
See the Devices section for detailed instructions on how to use each element on the screen.
My Networks - shows the list of all the networks belonging to your Fing account. A network can
be of two types:
Unmanaged (manual scan only) - this is the classic   Fing network, created and updated every
time you run a manual scan from the Devices screen. Unmanaged networks are marked with
any of the “context” icons for Home, Office, Rental, Public or Unclassified. You can delete an
unmanaged network with a swipe-left gesture. All the customizations you made to devices will
be lost.
Managed by Fingbox - this type of network has a Fingbox and can be managed from anywhere
(locally or via Internet). Managed networks are displayed with an icon representing a small
Fingbox. If you have multiple Fingbox units activated under your account, you’ll see them
listed here. You can switch from one to another by simply tapping on the list item. If you
swipe-left to delete a managed network, the associated Fingbox will be deactivated and its
memory wiped out and reset to factory defaults. Because of this potential data loss, a pop-up
will always ask you to confirm a deactivation.
Tools - this screen contains network tools running locally on your phone (not on the Fingbox).
You can use them on any network, on any hostname or IP address to scan for open ports, ping,
traceroute or send a Wake-on-LAN command. These tools are independent from Fingbox.
Fingbox User’s Guide - App v6.2.1 Page 9

Fingbox - This is the Fingbox command center, also called the Dashboard  . Here you can see
who’s at home now, important security warnings, see the events happened while you weren’t
watching and tools to troubleshoot your wifi and network problems.
Look at the Dashboard section of this manual for a description of all its screen elements.
Because this is the most important screen, we’ll start right from here.
Fingbox Dashboard
The Fingbox Dashboard has multiple sections. They keep information easy to find for you.
Dashboard sections
People
At the top of the screen you can see your family members. A grayed out icon means they are
not at home (or at least, their personal device is offline).
A small number under the face tells you how long ago their state changed (i.e. they left home
or came back).
Tap on a face to see the owned devices, pause the Internet access for this person’s devices or
change anything about the person.
Attention required
Right under the people section, there is a recap of the global status (green or yellow shield) and
how many devices are currently online. This area is where important notifications appear
requiring for your immediate action. For example, when a new device is detected the notification
will stay here until you take an action or simply acknowledge.
On the right there is a button to access all the past events that happened in your network.
Tests and reports
In this section you have the “tiles” reporting the latest results from tools and checks such as
Wi-Fi performance, Internet speed, DigitalFence, bandwidth usage analysis and Internet
security. Tap on a tile to access the corresponding tool, test or report.
Paused and Blocked devices
This section appears whenever a device or a person have been restricted access to the Internet
(PAUSE) or to the whole network (BLOCK). Here you can quickly review the restricted devices
and easily unpause or unblock them.
Fingbox User’s Guide - App v6.2.1 Page 10

Alerts on new devices
Adding a new device to a network is not a frequent event (unless you run a coffee shop - or
you’re a gadget lover, are you?). One of the most important security practice is to avoid
unauthorized people connecting their devices to your network.
Fingbox alerts you whenever a new device appears on the network for the first time. Such alerts
can be sent as email messages or mobile notifications but you may be busy at that time and
simply ignore them.
When a new device is detected Fingbox blue light circle will split in two blinking half-circles until
you acknowledge the message in the Dashboard. See below an example of a new laptop that
joined the network 33 minutes ago.
Fingbox User’s Guide - App v6.2.1 Page 11

The attention area with a message waiting for your action
When you see this message you can do three things.
ASSIGN the new device to a family member (e.g. a new game console or a new phone or
laptop).
BLOCK - If you didn’t expect or don’t recognize the device, you can immediately block it from
accessing the network. You can come back later and unblock it from the bottom of the
Dashboard screen.
ACKNOWLEDGE - You can simply tap OK to acknowledge without any special action. Fingbox
top lights will get back to the normal blue circle.
Alerts on new devices are so important for your network security that we chose to make them
active by default. If you want to change this setting, go to the Devices screen and tap on the
network name at the top. Look for the section in the picture below and tap on SHOW
SETTINGS.
Now you see the alert settings for this Fingbox. You can change it for “Alert on new device” by
flipping the switch.
Fingbox User’s Guide - App v6.2.1 Page 12

The other setting “Default alert for new devices” determines the state change alert setting for
new devices. If it’s ON, then the new devices will automatically generate alerts on a status
change (i.e. when they go offline or back online).
TIP - To avoid being submerged by status change notifications, we recommend to keep this
setting to OFF and manually activate status change alerts for each important device that
should always stay up and active (like a surveillance camera, a WiFi access point or a baby
monitor).
See an example from a Device Details screen in the picture below. The “Alert me when state
changes” setting is set to ON.
Fingbox User’s Guide - App v6.2.1 Page 13

Paused and blocked devices
Whenever you PAUSE or BLOCK a device or a family member, they will be listed at the bottom
of the Dashboard so you can quickly review and unpause them.
Fingbox User’s Guide - App v6.2.1 Page 14

Adding a family member
One of the key functions of Fingbox is associating personal devices to specific members of
the household. In this way you can organize the devices in a natural way, see who’s at home
and, if you want, limit the Internet access for all the devices owned by a person, with a single
command.
Tap on “Add user”
Optionally, Fing can use the picture you already have in your phone contact list, otherwise just
tap on “Create custom user”. The latter works even if you don’t allow Fing to access your
contacts. Fing asks for Contacts only to make user association easier - no contact details are
shared with the Fing service.
Fingbox User’s Guide - App v6.2.1 Page 15

Once you select a contact, modify the name if you wish, or tap on the picture to choose another
one (or a simple graphical avatar). If you don’t add any picture, Fing will generate a colorful
graphic with the initials.
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To allow Fing to adapt the parental control rules, tap on the family member category, such as
Her, Kid, Relative or even Pet!
Then, tap on the device that will determine the presence of this person (usually a phone).
Choose something that is with this person most of the time, like a phone or a wristwatch. The
first pick will become the “Personal” device, the other devices you select will be associated to
this person.
If you want to change the designated “Personal” device, long-tap on another device (already
associated to the person) and Fing will ask to confirm.
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 
Tap on SAVE (top-right corner) and it’s done! A new family member with his personal device.
To close the user’s card, tap on DONE.
Fingbox User’s Guide - App v6.2.1 Page 18

Recent Events
To see what happened while you weren’t watching, tap on the small clock icon on the right.
You’ll see all the relevant events that happened in your network.
Fingbox User’s Guide - App v6.2.1 Page 19

Tap on an event to get more information, for example:
Person → see the person’s history of presence at home.
Device → see the history of the device status changes, including block/pause.
Security alert → see the details of the security alert (available for some events).
Internet Security → see the Internet Security report.
Internet Speed → see the Internet speed measured when the test was run.
Wi-Fi Performance → see the Wi-Fi speed measured when the test was run.
Bandwidth Analysis → see the bandwidth usage report generated when you ran the
analysis.
DigitalFence → The event reports the number of devices nearby.
Fingbox User’s Guide - App v6.2.1 Page 20