Firenzi FWM 1000 User manual

INSTRUCTION BOOKLET
WASHING MACHINE
FWM 1000
1000
AUTOWASH ON/OFF
QUICK
WASH
RINSE
HOLD
HALF
LOAD
PROGRAMMES
LPR 710
132991960 GB
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2
Installation
●This appliance is heavy. Care should be taken when
moving it.
●It is dangerous to alter the specifications or attempt
to modify this product in any way.
●All packing and transit bolts must be removed before
use. Serious damage can occur to the product and to
property if this is not adhered to. See relevant section
in instructions.
●Any plumbing work required to install this appliance
should be carried out by a qualified plumber or
competent person.
●Any electrical work required to install this appliance
should be carried out by a qualified electrician or
competent person.
●Care must be taken to ensure that the appliance does
not stand on the electrical supply cable.
●If the machine is situated on a carpeted floor, please
adjust the feet in order to allow air to circulate freely.
Child Safety
●This appliance is designed to be operated by adults.
Children should not be allowed to tamper with the
controls or play with the product.
●Pets and children have been known to climb into
washing machines. Please check your drum before
use.
●The glass door becomes very hot during the washing
cycle. Keep children away from the vicinity of the
appliance whilst it is in operation.
●Keep all packaging well away from children.
●Keep all detergents in a safe place out of children’s
reach.
Use
●Always unplug the appliance and turn off the water
supply after use.
●Do not overload the appliance. See relevant section
in the instruction book.
●Only wash fabrics which are designed to be machine
washed. If in doubt, consult the care label on the
clothes.
●Before washing, ensure that all pockets are empty
and buttons and zips are fastened. Avoid washing
frayed or torn articles and treat stains such as paint,
ink, rust, and grass before washing. Underwired bras
must NOT be machine washed.
●Any objects such as coins, safety pins, nails, screws,
stones or any other hard, sharp material can cause
extensive damage and must not be placed into the
machine.
●Garments which have been in contact with volatile
petroleum products should not be machine washed.
If volatile cleaning fluids are used, care should be
taken to ensure that the fluid is removed from the
garment before placing in the machine.
●Wash small items such as socks, laces, washable
belts etc in a washing bag or pillow case as it is
possible for such items to slip down between the tub
and the inner drum.
●Only use the advised quantities of fabric softener.
Damage to the fabric can ensue if you over-fill.
Refer to the manufacturer’s recommendations of
quantities.
●As some duvets and eiderdowns should be washed
in large commercial machines because of their bulk,
please check with the manufacturer of the item
before washing in a domestic machine.
●Leave the porthole door slightly ajar between washes
to preserve the door seal.
●Under no circumstances should you attempt to repair
the machine yourself. Repairs carried out by
inexperienced persons may cause injury or serious
malfunctioning. Contact your local Service Centre.
Always insist on genuine spare parts.
Important Safety Information
It is most important that this instruction book should be retained with the appliance for future
reference. Should the appliance be sold or transferred to another owner, or should you move
house and leave the appliance, always ensure that the book is supplied with the appliance in
order that the new owner can get to know the functioning of the appliance and the relevant
warnings.
These warnings have been provided in the interest of safety. You MUST read them carefully
before installing or using the appliance.
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3
Contents
For the User
Important Safety Information 2
Your New Washing Machine 4
Description of the Appliance 5
Detergent dispenser drawer 5
The Control Panel 6
Operating sequence 7-10
Washing 4.5 kg of white cotton at 95°C 7
Load the laundry 7
Measure out the detergent 7
Measure out the fabric softener 7
Select the required option 7
Select the required programme 7
Start the machine 8
At the end of the programme 8
Washing 2 kg of mixed fabrics at 50°C 9
Load the laundry 9
Measure out the detergent 9
Measure out the fabric softener 9
Select the required option 9
Select the required programme 9
Start the machine 9
At the end of the programme 10
Washing Hints 11-12
Which detergent?.... 12
And in which form? 12
Wash Care Symbols 13
Washing Programmes 14-15
Maintenance and Cleaning 16-17
Descaling 16
After each wash 16
Maintenance Wash 16
External cleaning 16
Cleaning the dispenser drawer 16
Cleaning the drawer recess 16
Cleaning the filter 16-17
The dangers of freezing 17
Emergency emptying out 17
Something Not Working 18-19
Service and Spare Parts 19
Guarantee Conditions 20
For the Installer
Installation Instructions 21
Technical Specifications 21
Unpacking 22
Positioning 22
Water inlet 23
Water drainage 23-24
Levelling 24
Special conditions 24
In the interest of the environment 24
Electrical connection 25
Building-in 26-27
Guide to use the Instruction Book
The following symbols will be found in the text to guide you throughout the instructions:
Safety instructions
Hints and tips
Environmental information
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4
Your New Washing Machine
Your new washing machine meets all modern requirements for effective treatment of laundry
with low water, energy and detergent consumption.
●Automatic cooling of the wash water to 60°C
before draining, with the 95°C programme. This
reduces thermal shock to fabrics, helping to prevent
creasing.
●The special wool programme with its new delicate
wash system treats your woollens with extreme care.
Ecological hints
To save water and energy and help protect the
environment, we recommend that you follow these
hints:
●Adjust the quantity of detergent according to the
hardness of your water supply, the amount of
laundry and the degree of soiling.
●A programme without prewash is sufficient for
normally soiled laundry.
●The machine works more economically if it is fully
loaded.
●With adequate pre-treatment, stains and limited
soiling can be removed; the laundry can then be
washed at a lower temperature, so saving energy.
●Select the “quick” option for lightly soiled laundry.
In the interest
of the environment
●Materials marked with the symbol are
recyclable.
●Check with your local Council or Environmental
Health Office to see if there are facilities in your area
for re-cycling this appliance.
●When the appliance is to be scrapped, cut off the
power supply cable and make the door lock device
unusable to prevent young children from being
trapped inside.
●Help to keep your country tidy - use authorised
disposal sites for your old appliance.
How do we help to protect the environment?
We use recycled paper!
Important
Your machine is fitted with a balance control device, which ensures the machine is stable during the spin.
If the wash load appears not to have been spun sufficiently at the end of the wash cycle, because it is not evenly
distributed in the drum, the balance control device may have operated. It will therefore be necessary to redistribute the
wash load manually and select a spin programme. For more detailed information see the section headed "Something
Not Working".
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5
Description of the Appliance
1 Detergent dispenser drawer
2 Programme guide
3 “Mains-on” light
4 ON/OFF button
5 “Option” buttons
6 Programme selector dial
7 Door opening handle
8 Filter
9 Adjustable feet
Detergent dispenser drawer
Prewash
Main wash
Fabric softener
The programme chart is in the interior part of the
drawer.
1
2
7
8
9
3456
1000
AUTOWASH ON/OFF
QUICK
WASH
RINSE
HOLD
HALF
LOAD
PROGRAMMES
FWM 1000
P0520
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1 Programme guide
2 Mains-on light
This light illuminates when the machine starts working
and goes out when the ON/OFF button is released.
3 ON-OFF button
By depressing this button the machine starts operating.
When depressed again, the machine stops.
The push button is provided with a child-proof safety
lock. Move the small slider placed in the middle of the
button downwards to lock the button in the «off»
position.
4 QUICK WASH button
By depressing this button on programmes A, B, C, D
and Gthe wash time is reduced.
This is only suitable for garments which are lightly
soiled.
6
The Control Panel
1 2 3 4 5 6 7
1000
QUICK
WASH
RINSE
HOLD
HALF
LOAD
ON/OFF
PROGRAMMES
FWM 1000
AUTOWASH
5 RINSE HOLD button
Press this button to make the machine stop with water
in the drum after the cotton, synthetic or delicate wash
cycles.
This prevents any creasing which may occur if the
clothes are left damp in the drum. When it is
convenient for you to empty the machine, simply press
this button again so that the machine can proceed to
drain and spin, or select the drain programme “P”.
If this button is not activated, the washing programmes
will end with a spin.
6 HALF LOAD button
Select this button to reduce water consumption on the
rinse cycle when washing a smaller load of cottons or
linens (maximum load size = 2.25 kg).
7 Programme selector dial
Push the dial to pop it out. Turn the dial clockwise to
select the required wash programme.
Before setting the dial to any position the machine must
be switched off by depressing the ON/OFF button
again.
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Operating Sequence
Before the first wash, we recommend that you run a
cotton cycle at 60°C, without any laundry in the
machine, to remove any manufacturing residue from the
drum and tub.
Pour 1/2 a measure of detergent into the dispenser
drawer and start the machine.
WASHING 4.5 KG OF WHITE COTTON AT 95°C
Suppose you have 4.5 kg of normally soiled laundry to
wash. It is white cotton and is suitable for high
temperature washing.
1. Load the laundry
Open the door by pulling the door handle outwards.
Place the laundry in the drum, one item at a time,
shaking them out as much as possible. Close the door.
2. Measure out the detergent
Pull out the dispenser drawer until it stops.
Measure out the amount of detergent required and pour
it into the main wash compartment .
If you wish to carry out the prewash, pour detergent into
the compartment marked .
P0994
P0004
3. Measure out the fabric
softener
If required, pour fabric softener into the compartment
marked (the amount used must not exceed the
“MAX” mark in the drawer).
Close the drawer gently.
4. Select the required option
Depress RINSE HOLD or QUICK WASH button, if your
laundry is lightly soiled.
5. Select the required programme
Push the programme selector dial to pop it out and turn
it clockwise to the programme Bor A(if you wish to
perform a prewash).
P0429A
B
QUICK
WASH
RINSE
HOLD
HALF
LOAD
ON/OFF
P0995
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6. Start the machine
Before starting up the machine check that:
●the appliance is plugged in
●the water supply tap is turned on
●the drain hose is correctly and securely positioned
●the door and the detergent dispenser drawer are
closed.
Depress the ON/OFF button: the mains-on light will
illuminate and the machine starts operating.
7. At the end of the programme
The machine stops automatically.
If you have depressed the RINSE HOLD button, the
machine will stop with the water left in the tub, to
prevent the fabric from creasing. To drain the water and
spin, release the same button. To drain only, select
programme “P”.
The door is controlled by a safety device which releases
2 minutes after the end of the programme.
Switch the machine off by depressing the ON/OFF
button again. The mains-on light goes out.
When the programme has finished you are advised to
unplug the appliance and turn off the water tap.
P0471S
ON/OFF
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WASHING 2 KG OF MIXED FABRICS AT 50°C
Suppose you have 2 kg of Mixed fabrics to wash. They
are rather delicate fabrics and should not be washed at a
high temperature.
1. Load the laundry
Open the door by pulling the door handle outwards.
Place the laundry in the drum, one item at a time,
shaking them out as much as possible. Close the door.
2. Measure out the detergent
Pull out the dispenser drawer until it stops.
Measure out the amount of detergent required and pour
it into the main wash compartment .
3. Measure out the fabric
softener
If required, pour fabric softener into the compartment
marked (the amount used must not exceed the
“MAX” mark in the drawer).
Close the drawer gently.
P0995
P0994
P0004
4. Select the required option
Depress the RINSE HOLD or QUICK WASH button if
your laundry is lightly soiled.
5. Select the required programme
Push the programme selector dial to pop it out and turn
it clockwise to the programme G.
6. Start the machine
Before starting up the machine check that:
●the appliance is plugged in
●the water supply tap is turned on
●the drain hose is correctly and securely positioned
●the door and the detergent dispenser drawer are
closed.
Depress the ON/OFF button: the mains-on light will
illuminate and the machine starts operating.
P0471S
ON/OFF
P0429B
G
QUICK
WASH
RINSE
HOLD
HALF
LOAD
ON/OFF
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7. At the end of the programme
The machine stops automatically.
If you have depressed the RINSE HOLD button, the
machine will stop with the water left in the tub, to
prevent the fabric from creasing. To drain the water and
spin, release the same button. To drain only, select
programme “P”.
The door is controlled by a safety device which releases
2 minutes after the end of the programme.
Switch the machine off by depressing the ON/OFF
button again. The mains-on light goes out.
When the programme has finished you are advised to
unplug the appliance and turn off the water tap.
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Washing Hints
Do NOT overload the machine. Weigh the laundry the
first few times you use the appliance.
The average weights of the most common items are
listed below as a guide:
1000g = 1 kg
Sheet 700-1000 g
Pillow case 100-200 g
Tablecloth 400-500 g
Serviette 50-100 g
Tea towel 70-120 g
Linen hand towel 100-150 g
Towelling hand towel 150-250 g
Towelling bath towel 700-1000 g
Bath robe 1000-1500 g
Man’s shirt 200-300 g
Apron 150-200 g
●Load the laundry loosely alternating large items with
small ones.
●Sort the laundry according to the type of fabric,
colour-fastness and how dirty it is.
●Avoid washing unhemmed or torn items as they may
unravel.
●Before washing, empty all pockets of small objects
which may have been left inside (coins, keys, screws
etc). as these could damage the drain pump.
●When washing curtains, remove the hooks.
●Close poppers and zips and fasten loose buttons.
●It is essential to wash new coloured items separately
when washing for the first time.
●When washing fabrics requiring different wash
temperatures together, always select the lowest
temperature.
●White items should not be washed with coloured
items.
●Very small items (handkerchiefs, ribbons, socks etc)
should be washed in a washing bag or a pillow case.
●Use a good quality detergent suitable for automatic
washing machines.
●Use the correct quantities of detergent.
●For wool, use gentle detergent only in small
quantities.
●Bleach is very corrosive; it should be used with care
and kept out of reach of children.
●Some stains such as fruit, wine, grass, rust etc. are
difficult to remove and should be treated before
washing with specific products, which can be found
in most household shops. In some cases it may help
to soak the stain before washing with a special pre-
soak product or biological detergent.
●Only wool marked “Pure New Wool - washable,
preshrunk” can be washed in the machine using the
wool programme; other types of wool should be
washed by hand or dry cleaned.
●If you have used the machine to wash, rinse or spin
only non-colour fast garments, there may be dye left
in the sump. To ensure any subsequent wash is not
contaminated with the dye, select and carry out a
rinse and spin programme, without any garments, to
ensure that any dye is removed from the sump.
●Once you have finished using the machine, you are
advised to unplug it and turn off the water taps.
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And in which form?
Not only are there different types of detergent, but they
are also available in different forms. Whether you chose
a powder or liquid in traditional or compact form is
your own personal choice.
TRADITIONAL POWDERS
Pour the powder directly into the dispenser drawer. Do
not sprinkle powder onto clothes in the machine drum.
TRADITIONAL LIQUIDS
Liquid can be placed in the main wash compartment of
the detergent drawer marked with the symbol , start
the machine immediately upon placing the detergent in
the dispenser drawer.
Alternatively the detergent is measured into the
specially designed dosing device* which should be
placed on top of the laundry, and at the back of the
machine drum.
COMPACT POWDERS AND LIQUIDS
Compact detergents (or concentrates as they are also
known) are available in liquid or powder form, and
generally require a smaller dosage. Follow the
manufacturer’s instructions to ensure the most
economical usage. Pour the detergent directly into the
dispenser drawer, or alternatively measure the detergent
into the specially designed dosing device* which
should be placed on top of the laundry, and at the back
of the machine drum.
* If you use a dosing device in a washer dryer,
please ensure the dosing device/ball is removed
before carrying out a drying programme.
FABRIC CONDITIONERS
These are ideal for improving ‘softness’, and also
reduce static cling on synthetics and make ironing
easier. They are available in two types:
For example Lenor liquid fabric
softener, for use in the washing
machine/washer dryer. The
liquid fabric softener should be
poured into the compartment
marked with the symbol .
Follow the manufacturer’s dosage
instructions and never exceed the
MAX level.
Bounce conditioning sheets for use
in a tumble dryer. We recommend
the conditioning sheets are pinned
(using a safety pin) to an article
of laundry and placed in the
tumble dryer.
Which detergent?....
To ensure you obtain the best wash results from your
appliance, it is important to use the right detergent in
your everyday wash, and only detergents recommended
for use in automatic machines.
To maintain the appearance of your clothes and
household textiles and to make them last longer you
should use different types of detergent for different
washes, whether for whites, colours or delicates.
WHITES
We recommend the Ariel product
range which is biological and
designed to provide excellent
cleaning and stain removal even
at low temperatures.
NON BIOLOGICAL
If you prefer to use a non
biological detergent, which does
not contain enzymes we
recommend Fairy. Fairy provides
good cleaning and stain removal.
COLOUREDS
For coloured items you should use a
detergent which is designed to clean
while maintaining the original colour.
Ariel Color does not contain bleach
and therefore helps to preserve
colours.
DELICATE ITEMS
When washing delicates such as
woollens, you should use a product
which is specially designed to care for
fine fabrics.
Dreft Automatic is suitable for
woollens and other delicates.
LAUNDRY BLEACH
For additional stain removal you may
wish to use a product such as Ace
Gentle Bleach which is used in addition
to your chosen detergent. Ace is
suitable for all washable fabrics
including silks, woollens and coloureds.
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Wash Care Symbols
Wash care labels inside garments recommend how to launder your clothes with the best results. The care labelling
code is in line with care labelling used in the rest of Europe. The symbols used make it easy to select the correct
programme on your washing machine.
WASHING SYMBOL
BLEACHING
IRONING
DRY CLEANING
TUMBLE DRYING
WASH ACTION FABRIC
Hot iron
Warm iron
Cool iron
Cotton, Linen, Viscose
Polyester mixtures, Wool
Acrylic, Nylon, Polyester
Important Notes
For best results, always use the dispenser drawer for
dispensing detergents and liquid additives.
Once the dispenser has been filled, close it by pushing it
in gently. This is particularly important if you are using
fabric conditioner to avoid the conditioner entering the
machine prematurely.
When using liquid detergent and a prewash programme,
place the detergent into the correct compartment in the
dispenser drawer, after the prewash has finished.
95
60
50
40
40
40
Chlorine bleach may be used
May be tumble dried
with high heat setting
with low heat setting
A cross through any symbol means «DO NOT»
May be dry cleaned. Other letters and/or a bar beneath the circle will
indicate the required process to the dry cleaner.
Normal (Maximum)
Normal (Maximum)
White Cotton or Linen
without Special Finishes
Cotton, Linen or Viscose
without Special Finishes
Colourfast at 60°C.
Reduced (Medium)
Normal (Maximum)
Reduced (Medium)
Much Reduced (Minimum)
Hand wash only
Nylon, Polyester/Cotton, Viscose
with Special Finishes,
Cotton/Acrylic Mix.
Cotton, Linen or Viscose
Colourfast at 40°C but not 60°C.
Acrylics, Acetate, Triacetate, Wool
mixes, Polyester/wool blends.
Wool, wool mixtures, Silks
Do not machine wash
X
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Washing Programmes
Degree of soil
and type of laundry Description
Wash programme/
Washing symbol Programme
dial position Possible
options Max. load
NON- FAST
COLOUREDS
FAST
COLOUREDS
WHITES
WHITES
WITH
PREWASH
For heavy soiled cotton
items.
Fast coloured cotton or
linen fabrics, shirts,
underwear, towels.
Non fast coloured
cotton or linen fabrics,
shirts, blouses,
underwear.
White cotton, for
example normally soiled
work garments, sheets,
household linen,
underwear, towels.
A
D
C(*)
B
Wash at 95 °C
3 rinses
Long spin
Wash at 60 °C
3 rinses
Long spin
Wash at 40 °C
3 rinses
Long spin
Prewash at 40 °C
Wash at 95°C
3 rinses
Long spin
RINSE HOLD
HALF LOAD
QUICK WASH
RINSE HOLD
HALF LOAD
QUICK WASH
RINSE HOLD
HALF LOAD
QUICK WASH
RINSE HOLD
HALF LOAD
QUICK WASH
4.5 kg
4.5 kg
Progr.
time
mins.
135
115
12
145
120
4.5 kg
4.5 kg
SPIN 1000 Separate spin for
cotton and linen items F
Long spin
4.5 kg
Programmes for cotton and linen
(*) This programme at 60°C with cold water filling is the reference programme for the Energy label according to
EEC Directive 92/75.
Important!
• Some programmes, when selected, may start with a short drain. This is quite normal and not a fault of the machine.
When a programme is selected, the selector dial will advance to the water filling position. E.g. Programme Bis
selected, there is a short drain. The appliance takes in water and the selector will appear to move to the C position.
The appliance will have memorised the programme selected, in this case B, and will run the correct programme
even though the selector dial appears to be at position C.
• We recommend you not to switch the appliance off and on during its operation. This would modify the memorised
programme in progress with unsatisfactory washing results.
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15
18
RINSES Separate rinse cycle for
handwashed synthetic
items M
3 rinses
Short spin
RINSE
HOLD
2 kg
Washing Programmes
Degree of soil
and type of laundry Description
Wash programme/
Washing symbol Programme
dial position
SYNTHETICS
Possible
options
SHORT
SPIN
WOOL
WASH
DELICATE
WASH
Synthetic or mixed
fabrics, underwear,
coloured garments,
non-shrink shirts,
blouses.
Specially tested
programme for wool
garments bearing the
“Pure new wool, non-
shrink, machine
washable” label.
Delicate fabrics, for
example curtains
G
H
K
LWash at 40 °C
3 rinses
Short spin
Wash at 40 °C
3 rinses
Short spin
Wash at 30 °C
3 rinses
Short spin
Wash at 50 °C
3 rinses
Short spin
DRAIN
SOFTENERS
WORN
ONCE Lightly soiled synthetic
or mixed fabrics
This programme can be
used for softening hand
washed garments.
Separate spin for hand
washed delicate items
For emptying out the
last rinse water in
programmes with the
Rinse Hold option.
P
J
N
Draining of water
and short spin
1 rinse, with fabric
softener, if required
Short spin
Draining of water
Programmes for synthetics, mixed fabrics, wool and delicates
Max.
load
Progr.
time
mins.
2 kg
2 kg
1 kg
2 kg
2 kg
2 kg
-
RINSE
HOLD
QUICK
WASH
RINSE
HOLD
RINSE
HOLD
RINSE
HOLD
60
50
50
30
9
6
1
RINSE
HOLD
Important!
• Programmes Gand K, when selected, may start with a short drain. This is quite normal and not a fault of the
machine.
• We recommend you not to switch the appliance off and on during its operation. This would modify the memorised
programme in progress with unsatisfactory washing results.
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Maintenance and Cleaning
Before any maintenance or cleaning is carried out you
must DISCONNECT the appliance from the electricity
supply.
Descaling
The water we use normally contains lime. It is a good
idea to periodically use a water softening powder in the
machine. Do this separately from any laundry washing,
and according to the softening powder manufacturer's
instructions. This will help to prevent the formation of
lime deposits.
After each wash
Leave the door open for a while. This helps to prevent
mould and stagnant smells forming inside the appliance.
Keeping the door open after a wash will also help to
preserve the door seal.
Maintenance Wash
With the use of low temperature washes it is possible to
get a build up of residues inside the drum.
We recommend that a maintenance wash be performed
on a regular basis.
To run a maintenance wash:
●The drum should be empty of laundry.
●Select the hottest cotton wash programme.
●Use a normal measure of detergent, must be a
powder (such as Ariel Futur).
External cleaning
Clean the exterior cabinet of the appliance with soap
and water only, and then dry thoroughly.
Cleaning the dispenser drawer
The washing powder and additive dispenser drawer
should be cleaned regularly.
Remove the drawer by pressing the catch downwards
and by pulling it out. Flush it out under a tap, to remove
any traces of accumulated powder.
To aid cleaning, the top part of the additive
compartment should be removed.
Cleaning the drawer recess
Having removed the drawer, use a small brush to clean
the recess, ensuring that all washing powder residue is
removed from the upper and lower part of the recess.
Replace the drawer and run the rinse programme
without any clothes in the drum.
Cleaning the filter
The water drain filter
A clean filter is important for the correct operating of
the machine, and should therefore be cleaned after every
washing programme.
Place a container underneath to catch any spillage. If the
filter is blocked and the machine is unable to drain you
will need to drain the water manually from the machine
at this stage. To do this, unhook the drain hose from the
standpipe or sink and hold the end of the hose over a
bowl on the floor. The water should drain by gravity
into the bowl. When the bowl is full, hook the hose back
up and empty the bowl. Repeat the procedure until
water stops flowing out.
P0037
P0038
P0997
P0996
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17
Unscrew and remove the filter.
Clean carefully under a fast running tap.
Warning
When the appliance is in use and depending on the
programme selected there can be hot water in the filter.
Never remove the filter during a wash cycle, always
wait until the appliance has finished the cycle, and is
empty. When replacing the filter, ensure it is securely
retightened so as to stop leaks and young children being
able to remove it.
The water inlet filter
If your water is very hard or contains traces of lime
deposit, the water inlet filter may become clogged.
It is therefore a good idea to clean it from time to time.
Turn off the water tap. Unscrew the water inlet hose.
Clean the filter using a hard bristle brush.
Tighten up the inlet hose.
P1090
P0040
P0039
The dangers of freezing
If the machine is exposed to temperatures below 0°C,
certain precautions should be taken.
●Turn off the water tap.
●Unscrew the inlet hose.
●Unhook the drain hose from the rear support and
position the end of this hose and that of the inlet
hose in a bowl. Run the draining programme.
●Disconnect the appliance.
●Screw the inlet hose and reposition the drain hose.
●When you intend to start the machine up again,
make sure that the room temperature is above 0°C.
Emergency emptying out
If the water is not discharged (outlet pump is
blocked, filter or drain hose are clogged), proceed as
follows to empty out the machine:
●pull out the plug from the power socket;
●close the water tap;
●if necessary, wait until the water has cooled down;
●place a bowl on the floor under the filter;
●slightly loosen the filter to let the water come out
slowly;
●at the end screw the filter again.
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18
Something Not Working
Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without calling out
an engineer. Before contacting your local Service Centre, please carry out the checks listed below.
IMPORTANT: if you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or
installation, a charge will be made even if the appliance is under guarantee.
Symptom
The machine does not start
Possible causes
●The door has not been closed.
●The plug is not properly inserted in the power socket.
●There is no supply at the socket
●The main fuse or the fuse in the plug has blown.
●The selector dial is not correctly positioned.
●The ON/OFF button has not been depressed.
The machine does not fill ●Ensure the water tap is open.
●The filter in the inlet hose is blocked.
●The inlet hose may be squashed or kinked.
●The door has not been closed.
The machine fills then empties
immediately ●The end of the drain hose is too low.
●The end of the drain hose is submerged in water.
●There is no vent in the end of the drain hose.
The machine does not empty and/or
does not spin ●The drain hose may be squashed or kinked.
●The RINSE HOLD option has been selected.
●The drain filter may be blocked, follow the instructions for emergency
emptying.
●The drain hose extension, if fitted, is not correct. Follow the
instructions for connecting to the waste.
●The drainage system pipes are blocked.
●The wash load is unbalanced: redistribute the clothes inside the drum to
allow the machine to spin.
There is water on the floor ●Too much detergent or unsuitable detergent has been used (creates too
much foam).
●Check whether there are any leaks from one of the inlet hose fittings. It
is not always easy to see this as the water runs down the hose; check to
see if it is damp.
●The drain hose may be damaged or not securely positioned.
●The detergent dispenser drawer or recess is clogged.
●The drainage system pipes are blocked.
Unsatisfactory washing results ●Too little detergent or unsuitable detergent has been used. An
insufficient amount of detergent leaves the laundry looking grey and
causes lime scale to form.
●Stubborn stains have not been treated prior to washing
●The correct wash programme has not been selected.
●Too much laundry has been placed in the drum.
The machine vibrates when spinning ●The internal packing has not been removed.
●The machine is in contact with the wall or furniture.
● The machine is not stable and level (check diagonally).
●The washing load is badly distributed in the drum.
●Maybe there is very little laundry in the drum.
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19
Symptom
The door will not open
Possible causes
●The programme is still running.
●
The door lock has not yet released.
●Water in the tub: the door cannot be opened if water is present in the
tub.
Spinning starts late or the machine
does not spin
●The electronic unbalance detection device has cut in because the
laundry is not evenly distributed in the drum. The laundry is
redistributed by reverse rotation of the drum. This may happen several
times before the unbalance disappears and normal spinning can resume.
If, after 20 minutes, the laundry is still not evenly distributed in the
drum, the machine will not spin. In this case, redistribute the load
manually and reselect the spin programme.
The machine makes an unusual
noise ●The machine is fitted with a type of motor which makes an unusual noise compared with other traditional motors. This new motor ensures
a softer start and more even distribution of the laundry in the drum
when spinning, as well as increased stability of the machine.
No water is visible in the drum ●Machines based on modern technology operate very economically
using very little water without affecting performance.
Service & Spare Parts
In the event of your appliance requiring service, or if
you wish to purchase spare parts, please contact your
local Service Centre by telephoning:
0870 5 929929
Your telephone call will be automatically routed to the
Service Centre covering your post code area.
For the address of your local Service Force Centre and
further information about Service Force, please visit the
website at www.serviceforce.co.uk.
Before calling out an engineer, please ensure you have
read the details under the heading “Something Not
Working”.
When you contact the Service Centre you will need to
give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of fault
4. The model and serial number of the appliance (found
on the rating plate - see picture).
5. The purchase date
In-guarantee customers should ensure that the
above checks have been made as the engineer will
make a charge if the fault is not a mechanical or
electrical breakdown. Please note that proof of
purchase is required for any in-guarantee service
calls.
Customer Care
For general enquiries concerning your appliance, please
contact our Customer Care Department by letter or
telephone as follows:
Customer Care Department
EHP
55-77 High Street
Slough
Berkshire
SL1 1DZ
Tel [phone]*
* calls to this number may be recorded for training
purposes.
Mod. ..........
Prod. No. ...........
Ser. No. .........
Mod. ..........
Prod. No. ...........
Ser. No. .........
P0042
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20
Guarantee Conditions
Standard guarantee conditions
We, EHP, undertake that if, within 12 months of the date
of the purchase, this Firenzi appliance or any part thereof
is proved to be defective by reason only of faulty
workmanship or materials, we will, at our option, repair
or replace the same FREE OF ANY CHARGE for
labour, materials or carriage on condition that:
●The appliance has been correctly installed and used
only on the electricity supply stated on the rating
plate.
●The appliance has been used for normal domestic
purposes only, and in accordance with the
manufacturer’s instructions.
●The appliance has not been serviced, maintained,
repaired, taken apart or tampered with, by any person
not authorised by us.
All service work under this guarantee must be
undertaken by a Service Force Centre.
Any appliance or defective part replaced shall become
the Company’s property.
This guarantee is in addition to your statutory and other
legal rights.
Home visits are made between 8.30am and 5.30pm
Monday to Friday. Visits may be available outside these
hours in which case a premium will be charged.
Exclusions
This guarantee does not cover:
●Damage or calls resulting from transportation,
improper use or neglect, the replacement of any light
bulbs or removable parts of glass or plastic.
●Costs incurred for calls to put right an appliance
which is improperly installed or calls to appliances
outside the United Kingdom.
●Appliances found to be in use within a commercial
environment, plus those which are subject to rental
agreements.
European guarantee
If you should move to another country within Europe
then your guarantee moves with you to your new home
subject to the following qualifications:
●The guarantee starts from the date you first
purchased your product.
●The guarantee is for the same period and to the same
extent for labour and parts as exists in the new
country of use for this brand or range of products.
●The guarantee relates to you and cannot be
transferred to another user.
●Your new home is within the European Community
(EC) or European Free Trade Area.
●The product is installed and used in accordance with
our instructions and is only used domestically, i.e. a
normal household.
●The product is installed taking into account
regulations in your new country.
Before you move please contact your nearest Customer
Care Centre, listed below, to give them details of your
new home. They will then ensure that the local Service
Organisation is aware of your move and able to look
after you and your appliances.
France Senlis [phone]
Germany Nurnberg [phone]
Italy Pordenone [phone]
Sweden Stockholm [phone]
UK Slough [phone]
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