Firetide HotPort 5020 User manual

HotPort Firetide Installation Guide
HotPort 5020 Edge Nodes
Published March 2014
(Revised 2016)

i
©2016 Firetide, Inc. Allrights reserved.
Firetide, the Firetide logo, Reliable connectivity anywhere, HotPort and HotPoint are all
trademarks of Firetide, Inc. All other trademarks are the property of their respective
owners.
Information in this document is subject to change without notice.
Firetide, Inc.
2105 S. Bascom Avenue, Suite 220
Campbell, CA 95008
USA
www.firetide.com

ii
About this document
Thissectionliststheaudience,purpose,summaryofinformation,and
conventions used in this document. It also includes how to contact customer
service.
Audience
ThisdocumentisintendedforcertifiedprofessionalswhoinstallFiretidewireless
solutions.
Purpose
Thisdocumenthas theinformationandproceduresnecessarytoinstallanddo
basicconfiguration and tests with Firetide 5020edgenodes.
Conventions
Certain information has special meaning for the reader. This information appears
with an icon that indicates a particular condition, such as a warning or caution,
oralabel,suchas“Note”or“BestPractice”.
Electricalhazards arethose environments wherethe dangerof
electrocutionis probable. An image appears before each electrical
hazard statement.
Warnings contain safety information that you must obey. If you do
not obey the instruction in a warning, the result mightincludeserious
injury or death. Animage appears before each warning statement.
Cautions contain information that you should obey to avoid minor
injury,inconvenience, anddamageto equipment.An imageappears
beforeeachcautionstatement.
Notes contain optional advice and information particular to a special case or
application.
Best practices contain specific recommendations based on industry-standard
expectations.
Document feedback
If you find an error or content missing from this document, we want to hear
about it. Youcansend yourfeedbackabout any of our documents to
[e-mail].
!

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Contacting customer support
If you need support, depending on the problem, you might be asked for this
information:
• Description of the problem
• Computer withHotViewProandaninstalled managementlicense
• Channel and frequency plans
• Recent spectrum analysis
• Device topology in Google Earth (KMZ file)
• Network map ortopologyplan with the names and device information
Youmust also have administrator access to the mesh to be able to receive
technical support.
Thenexttablelists thecontactinformationfor customer support.
Worldwide customer support
Days/Hours
Contact
Americas
Monday to Friday
7:00am to 5:30pm
PST (Pacific
standard time)
http://www.firetide.com/requestsupport
1 (877) FIRETIDE, extension 2
[phone],extension2
[phone]
Africa
Monday to Friday
http://www.firetide.com/requestsupport
Asia
8:00 am to 5:30 pm IST
[phone]
Australia
(India standard time)
Fax [phone]
Europe

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Contents
HotPort 5020 Edge Nodes.................................................................. 1
Published March 2014............................................................1
(Revised 2015).......................................................................1
About this document ....................................................................... ii
Audience...............................................................................ii
Purpose.................................................................................ii
Conventions ..........................................................................ii
Document feedback ...............................................................ii
Contacting customer support ................................................iii
Contents.......................................................................................... iv
HotPort 5020 edge nodes................................................................. 1
HotPort 5020-E node .............................................................1
Edge node compatibility.........................................................2
Edge node behavior ................................................................2
Product comparison ................................................................3
Beforeyoupermanentlyinstall ........................................................ 5
Preparing what you need to install..........................................5
Box contents for a HotPort 5020-E node..................................5
Parts of an edge node.............................................................6
Ground screw .........................................................................7
LEDs .....................................................................................7
Reset button..........................................................................7
Antenna connectors ................................................................7
Test before you install ............................................................8
Materials that are not included................................................8
Required tools that are not included .......................................8
Certification requirement.......................................................9
Doing tests on a HotPort 5020 edge node ..............................9
Doing link performance tests ...............................................11
Power Consumption table .....................................................12
Outdoornodeinstallation .............................................................. 14
Tools required ......................................................................14

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Making sure the site is ready for installation .........................14
Safe installation practices....................................................15
Preparing a node for outdoor installation..............................16
Installing a node and antenna assembly ...............................18
Opening the mount bracket ..................................................19
Attaching the node to a wall .................................................20
Attaching a node to a vertical pole ........................................21
Attaching a node to a horizontal pole ...................................23
Attaching straps ..................................................................24
Weatherizing the connectors.................................................25
Troubleshooting ............................................................................. 26
DFS .....................................................................................26
Cannot see a node in HotView Pro ..........................................26
After multiple reboots a node is missing...............................27
Static routes ........................................................................27
Performance not as expected ................................................28
Resetting an outdoor node to factory default settings............28
Scheduling firmware upgrades and activation........................29
Setting the country code on a new edge node .........................31
Weatherproof procedures............................................................... 34
Tools and materials to weatherproof connections ...................35
Making a weatherproofantenna connection ............................35
Making a weatherproof cable to node connection ....................37

1
HotPort 5020 edge nodes
HotPort 5020 edge nodes are a cost-effective way to extend a mesh network.
Edgenodemodelsinclude:
• HotPort 5020-Enode
HotPort 5020-E node
The HotPort 5020-E node has one radio to extend the edge of a mesh network
with a single 25 Mbps data link.
The nextimageshows three HotPort 7020meshnodeswithone HotPort 5020-E
node. The HotPort 7020 mesh nodes join together to make a core network. The
HotPort 5020-E node attaches to one HotPort 7020 mesh node at the edgeof the
corenetworkto extend the network with one 25 Mbpslink. The devices connect
to the HotPort 5020-E node over the Ethernet port.
HotPort
7020

HotPort 5020 edge nodes
2
Edge node compatibility
HotPort 5020 edgenodesarelightweight, outdoor devices that are compatible
withtheseFiretideproducts:
• HotPort7010/7020meshnodeswith7.15.0.0or laterfirmware
Note: Mesh nodes with a 900 MHz radio must have a different firmware.
• HotPoint5100/5200accesspointswith5.55.0.0orlaterfirmware
• HotView Pro 10.15.0.0andlater
HotPort 5020edgenodescomein twomodels:
• HotPort 5020-E extends data connectivity in a mesh network
• HotPort 5020 edgenodes come with 7.15.0.0or later firmware installed.
Edgenode behavior
Edge nodes extend the edge of a static network.
Edgenodesworkinnetworkenvironments:
• With or without security enabled. The link performs up to 25 Mbps in either
environment.
Note. HotPort 5020 edge nodes do not connect to mobile nodes and are not
supported in mobility applications.

3
HotPort 5020 edge nodes
Product comparison
The next table shows the HotPort 5020 edge node and HotPort 7020 mesh node
featuresupportandcapabilities.
Feature
HotPort 5020-E edge node
HotPort 7020 mesh node
Network topology
support
Purpose-specific uses by model:
•5020-E extends the mesh in point-to-
pointandpoint-to-multipointnetworks
Flexible platform that supports:
•Pointto point
•Point to multipoint
•Infrastructuremesh
Suggested
applications
•Sensorbackhaul
•ITS
•Wi-Fi service
•Base station backhaul
•Cellularoffload
•Smart meters
•Videoapplicationsandbackhaul
•Large scale installations
•Mobility
Node modes
HotPort edge nodesdo not support
gateway server,gateway interface, and
mobile modes. They behave differently
from mesh nodes.
•Gatewayservernode
•Gatewayinterface node
•Mesh node
•Mobile node
Ethernet ports
One GigE port (10/100/1000 Mbps)
Four GigE ports
UDP throughput
25 Mbps
300 Mbps (with dual radio license)
Latency
Lessthan 1millisecond
Lessthan 1millisecond
Ethernet Direct
No
Yes
Maximum hops
One hop to 7010/7020
Up to 15 hops without fiber
Management
HotView Pro 10.15.0.0
HotView Pro 10.15.0.0
License support
•No additional radio licenses are
required.
•A device management license must be
installed.
•MIMO
•Mobility
•Dual radio license (required to use the
secondradio)
•Adevicemanagementlicensemustbe
installed.
Weight
1.1kg (3.8 pounds) includes bracket
5.4kg(11.9 pounds) includes bracket
and shield
Dimensions
210 mm x198 mm x 60 mm
(8.27 inches x 7.8inches x 2.36 inches)
294 mm x 206 mm x 104 mm
(11.6 inches x 8.1 inches x 4.1 inches)

HotPort 5020 edge nodes
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Before you permanently install
Before you install a node in a permanent location, you need to make sure you
haveall of the correct components and make sure the components are
operational.
Preparing what you need to install
To get what you need to set up a node:
1. Open the box.
2. Removethecontents.
3. Checkthecontentsfordamage.
If a part is missing or damaged, call your Firetide reseller.
4. If the contents are good and correct, keep the box for future use.
Box contents for a HotPort 5020-E node
TheHotPort 5020-Enodeboxcontainstheseitems:
• HotPort edgenodein a NEMA-4X enclosureand an assembled mountbracket
• One 3 dBi omni-directional staging antenna
Caution. Do not use staging antennas outdoors. The staging antennas
are rated for indoor use only and are recommended for pre-
configuration purposes only. If you use the staging antennas
outdoors,theycanbedamaged.Damagefromincorrectdeploymentis
not covered by theproduct warranty.
• One reverse-polarity SMA to type N plug adapter
• Mount kit
- U-bolts,M6x1.0-80mm,withflatwashers, splitwashers, nuts
- Claw-tooth pole grippers
- M6x1.0-40mm hex bolt
- M6x1.0-20mm hex bolt
- Hex-head socket wrench
• OnePoE+injector
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Before you permanently install
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• One AC power cable (USA type)
Note. Other IEC cords are available separately.
• OneDC powerconnector(field installable)
• One weatherized Ethernet RJ-45 connector (field installable)
• One Ethernet cable (shielded Cat5e)
• Quick start sheet
• Warranty card
Parts of an edge node
The next picture shows the HotPort 5020-E node. The LEDs are visible at the top
of the node when it is oriented correctly for installation on a pole.
Radio 1 and Radio 2 LED Power LED
1
Radio 1 (11agn)
2
3
Pressurereliefvalve Ethernet
port
D/C port
The next picture shows the connectors, reset cover screw, and ground screw on
the bottom panel of a HotPort 5020-E node. Weatherproof caps protect the
connectors onthe bottom panel. Rubber caps are onthe antenna connectors;
they arenot weatherproof.
Caution! Do not use the rubber caps outdoors. You must use
weatherproofcapsorweatherproofantennaconnectionsto all
antenna connectors. Damage from incorrect deployment is not
coveredby the product warranty.
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Before you permanently install
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ForinformationaboutcablesandaccessoriesapprovedforusewithFiretide
devices, refer to the Firetide Antenna Guide .
Rubber cap
Ethernet Port
D/C power
Reset button (behind the
pressure relief valve)
Ground screw
Mount bracket
Ground screw
Firetide nodes must be connected to earth ground.The ground screw is on the
bottom panel between the Ethernet port and the DC powerconnector.
LEDs
The panel that has the Firetide logo has these LEDs:
• Radio 1 and Radio 2, whichindicateradio status. HotPort 5020-E nodeshave
one radio, which is always Radio 1. TheRadio 1 LED comeson. The Radio 2
LEDis always dark.
• Power, which is a green color when the device receives power. The LED is dark
when the node does not receive power.
Reset button
The reset button is on the bottom panel and is covered by a weatherproof screw.
Antenna connectors
One side panel has three antenna connectors for one radio. For antenna
connectors that you do not intendto use, you need to install50Ohmterminators
(not included).

Before you permanently install
8
Test before you install
You should set up and test the nodes indoors on a table before you install them
inpermanentlocations.
After you finish the tests, remove the staging antennas. Next, you attach the
coaxial cable assembly that will connect to the outdoor antenna.
Caution! Do not use staging antennas outdoors because the HotPort
can be damaged. The staging antennas are rated for indoor use only.
Damagecausedfromoutdooruseofindoor rated antennas is not
covered by product warranty.
The benefits of tests before you install include:
• Make sure all of the equipment works before you install it
• Consistent settings across nodes to reduce software configuration errors in
the field
Typesof tests to do:
• Power on each device
• Attach all antennas and make sure you can see all devices in HotView Pro
software
• Data and other application throughput tests to make sure the nodes can
send and receive data
• Learn to use the radio alignment tool
• Train installation personnel
Materials that are not included
These items are required but are not included with a HotPort 5020 edge node:
• 50 Ohm terminators: If you do not intend to use an antenna connector, you
must cover it with a 50 Ohm terminator. Terminators are not included in the
box. Rubber caps are notsufficient for network use.
• Managementlicense: HotViewProdetectseach HotPort 5020nodeand
decrements the multiple unit management license count by one.
If the deployment uses DFS, then a DFS license is required.
Note: HotPort 5020 edge nodes come with a built-in MIMO license.
Required tools that are not included
YouneedacomputerthathasHotViewPronetworkmanagementsoftware
10.15.0.0or later installed. HotView Pro and appropriate licenses are required.
Before you set up the new network or add devices to an existing network, you
mustpurchaseand receiveall licensesfrom yourFiretide distributor.
!

Before you permanently install
9
Certification requirement
People who install and manage networks that contain Firetide products must
completetheFiretidecertificationprogram.
Doing tests on a HotPort 5020 edge node
For efficiency, you can set up several nodes at one time.
Before you begin, if you want to add a new HotPort 5020 to an existing 7010/
7020 mesh network, save a copy of the 7010/ 7020 mesh configuration
and apply the file on the edge node.
To configure an edgenode anddo tests with HotView Pro software:
1. Put the node on a table.
2. Make the connections shown in the next figure.
Note. The administrator computer must have an IP address on the same subnet
as the node. If the node is new, the default IP address is 192.168.224.150.
1 Staging antennas with adapters (HotPort 5020-E shown)
2 Ethernet cable from HotPort 5020-E to OUT port of PoE+ injector
3 Ethernet cable from laptop to IN port of PoE+ injector
4 ACpower cordfromPoE+injectorto powersource
The power LED comes on. The node boots and is ready to use in one minute.

Before you permanently install
10
3. Single-click to start the Quick Launch feature of HotView Pro, which opens
the server and client software at the same time.
4. Login with the correct user name andpassword. The default user name is
hv_admin; and the default password is firetide.
The system initializes.
5. Goto Mesh>AddMesh> loginwiththe default usernameandpassword.
The default user name is admin; and the default password is firetide.
6. Make sure that the node is visible in HotView Pro.
If you cannot see the node in the mesh network view, see the
troubleshooting information in the HotView Pro Reference Manual .
7. Applythesavedconfiguration fromaHotPort7010/7020meshnode.
Note: Set manual overrides, such as wireless mode and channel, if necessary.
8. Configure the node as needed:
- Configuretheradioorradios.
- Set the extended range feature if the distance between the nodes is
more than 0.8 km (0.5 mile). Set the range for the longest individual
link in the mesh. Example: 9 links are about 0.25 miles apart and 1 link
is 3 miles apart. The range is 1 to 3 miles.
- Set the multi-hop optimization feature if needed.
Note: For information about specific features and configuration procedures, see
the HotViewProReference Manual.

Before you permanently install
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9. Repeat steps 2 to 13 for additional nodes.
If you will add this edge node to an existing network and are satisfied that it
works correctly, you are ready to install it permanently.
If this is a new mesh or you have a HotPort 7010/7020 with which to test, do the
next procedure.
Doing link performance tests
HotPort 5020 edge nodes do not connect to each other, but they can join with
HotPort 7010/7020meshnodesin a test environment.
To measure link throughput performance:
1. Set up a HotPort 7020 to connect with the HotPort 5020 edge node.
2. Attach an Ethernet cable to the HotPort 7020 node.
3. Start HotView Pro.
4. Right-click on one of the two nodes between which you want to measure
performance.
5. Select Run Diagnostics Tools , and select the second node from the menu.
A window appears fromwhich to select a test:
- Ping. A ping test checks for a link between the nodes. It does not
generate enough traffic to affect mesh operation. The ideal result is a
low,consistent,pingresponsetime.Highlyinconsistenttimesindicate
RF signal problems.
- TCP Iperf and bi-directional TCP Iperf. Both tests send a large amount
of TCP traffic between the nodes on one link. The bi-directional test
runs the test traffic in both directions simultaneously.
- UDP Iperf and bi-directional UDP. Both tests run a large amount of UDP
traffic between the nodes on one link. The bi-directional test runs
traffic inbothdirectionssimultaneously.
6. Select the type of test.
7. Click Execute .
Note: Iperf tests flood a link with as much traffic as it can carry. This can disrupt
other traffic on the mesh. Iperf sends a large, fixed amount of traffic. If iperf
cannot complete the transfer in a fixed period of time, it stops. If you receive a
failure message, run the test again. If the test fails consistently, substantial
interference exists on the RF link.

Before you permanently install
12
Note: If you are not able to get the mesh to send and receive data traffic
indoors, see“Troubleshooting” onpage13.
8. After you finish the tests, remove the staging antennas.
Caution! Do not use staging antennas outdoors. The staging
antennas are rated for indoor use only. Damagecausedfrom
outdooruseof indoor rated antennas is not covered by product
warranty.
You are now ready to permanently install the node. Next, you have to
attach the coaxial cable assembly that will connect to the outdoor
antenna. See “Preparing a node for outdoor installation” on page 17.
Power Consumption table
Power input fromDC supply: 24 W (Typical), 28 W (Max)
Power input from PoE: 24 (Typical), 26 W (Max)
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