FLO TV FLO TV PTV350 User manual

FLO TV™
Personal Television
User Guide

FLO TV Incorporated f/k/a MediaFLO USA, Inc. and QUALCOMM Incorporated
5775 Morehouse Drive
San Diego, CA 92121-1714
U.S.A.
Copyright © 2010 FLO TV Incorporated, a Qualcomm company
All rights reserved
Not to be used, copied, reproduced in whole or in part, nor its contents revealed in any manner to others without the
express written permission of FLO TV.
This technical data may be subject to U.S. and international export, re-export or transfer (“export”) laws. Diversion
contrary to U.S. and international law is strictly prohibited.
FLO and FLO TV are trademarks of QUALCOMM Incorporated.
QUALCOMM is a registered trademark of QUALCOMM Incorporated in the United States and may be registered
in other countries.
All other trademarks and registered trademarks referenced herein are the property of their respective owners.
FLO TV™ Personal Television User Guide
80-K0699-1 Rev. B
May 26, 2010

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Contents
1 Getting Started.......................................................................................................6!
1.1 What you need...........................................................................................................................6!
1.2 What’s included..........................................................................................................................6!
1.3 Installing the battery...................................................................................................................6!
1.3.1 Installing the battery.........................................................................................................7!
1.3.2 Charging the battery.........................................................................................................7!
1.4 Powering the device on and off..................................................................................................8!
1.5 General precautions...................................................................................................................8!
2 Subscribing to FLO TV........................................................................................11!
2.1 Activating your device online...................................................................................................11!
2.1.1 Turning on the PTV for the first time ..............................................................................11!
2.1.2 Activating your device ....................................................................................................11!
2.1.3 Creating your account....................................................................................................12!
2.1.4 Choosing a subscription.................................................................................................12!
2.1.5 Providing payment information.......................................................................................13!
2.1.6 Security ..........................................................................................................................13!
3 Basics ...................................................................................................................14!
3.1 FLO TV Personal Television at a glance .................................................................................14!
3.2 Buttons and controls................................................................................................................14!
3.3 Icons ........................................................................................................................................16!
3.4 Adjusting brightness.................................................................................................................17!
3.5 Adjusting the volume level.......................................................................................................17!
3.6 Sleep mode..............................................................................................................................17!
3.7 Audio-only mode......................................................................................................................18!
3.8 Auto timeout.............................................................................................................................18!
4 Settings.................................................................................................................19!
4.1 Reminders................................................................................................................................19!
4.1.1 Receiving reminder notifications ....................................................................................20!
4.1.2 Deleting reminders.........................................................................................................20!
4.1.3 Resolving reminder conflicts ..........................................................................................20!
4.2 Parental Controls.....................................................................................................................21!
4.2.1 Turning on parental controls and setting your PIN.........................................................21!
4.2.2 Turning off parental controls...........................................................................................21!

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4.2.3 Resetting the PIN...........................................................................................................22!
4.2.4 Entering an incorrect PIN...............................................................................................22!
4.2.5 Setting TV viewing limits ................................................................................................22!
4.2.6 Setting movie viewing limits ...........................................................................................23!
4.2.7 Setting audiocast listening limits ....................................................................................24!
4.2.8 Restricting channel viewing............................................................................................24!
4.3 Alarm clock ..............................................................................................................................25!
4.3.1 Receiving an alarm notification ......................................................................................25!
4.3.2 Setting the alarm time ....................................................................................................25!
4.3.3 Setting the alarm frequency ...........................................................................................26!
4.3.4 Setting the alarm channel...............................................................................................27!
4.4 Device Options.........................................................................................................................28!
5 The Guide..............................................................................................................29!
5.1 Basics ......................................................................................................................................29!
5.2 Searching.................................................................................................................................29!
5.3 Displaying channel information................................................................................................29!
5.4 Changing channels..................................................................................................................30!
5.4.1 Quick Change Mode (channel change settings) ............................................................30!
6 Manage Your Account Online.............................................................................31!
6.1 Ordering special event programming.......................................................................................31!
6.2 Viewing order history ...............................................................................................................32!
6.3 Cancelling service....................................................................................................................32!
7 Software Updates.................................................................................................33!
7.1 Receiving a software update notice.........................................................................................33!
7.2 Updating device software.........................................................................................................33!
8 Troubleshooting...................................................................................................34!
8.1 No TV signal ............................................................................................................................34!
8.2 Restarting and resetting your FLO TV™ Personal Television.................................................34!
8.3 Headphones do not fit in jack...................................................................................................34!
9 Getting Help..........................................................................................................35!
9.1 Tutorial videos..........................................................................................................................35!
9.2 Subscription help .....................................................................................................................35!
9.3 Device information...................................................................................................................35!
9.4 Customer support ....................................................................................................................36!
10.1 Regulatory notices.................................................................................................................36!
10.1.1 Regulatory agency identifications.................................................................................36!

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10.1.2 Federal Communication Commission interference statement......................................36!
10.2 Important health information and safety precautions.............................................................37!
10.2.1 Electrical safety ............................................................................................................37!
10.2.2 Safety precautions for proper grounding installation....................................................38!
10.2.3 Safety precautions for power supply unit .....................................................................38!
10.2.4 Safety precautions for direct sunlight...........................................................................39!
10.2.5 Prevention of hearing loss............................................................................................39!
10.2.6 Safety in aircraft ...........................................................................................................39!
10.2.7 Road safety..................................................................................................................39!
10.3 Precautions............................................................................................................................39!
10.3.1 Air bags ........................................................................................................................39!
10.3.2 Medical devices............................................................................................................40!
10.3.3 Potentially unsafe areas...............................................................................................40!
10.3.4 Use with care................................................................................................................40!
10.3.5 Keep device dry............................................................................................................41!
10.3.6 Accessories..................................................................................................................41!
11 Specifications.....................................................................................................42!
11.1 Specifications.........................................................................................................................42!
11.2 Top of the device ...................................................................................................................43!
11.3 Bottom of the device..............................................................................................................43!
11.4 Front of the device.................................................................................................................44!
11.5 Back of the device..................................................................................................................45!
11.6 Sides of the device.................................................................................................................46!
11.7 Internal smart card, antenna, and vibrator.............................................................................46!
11.8 Using the viewing stand.........................................................................................................47!
11.9 Battery life..............................................................................................................................47!
11.10 Replacement accessories/parts...........................................................................................47!
12 Index....................................................................................................................48!

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1 Getting Started
1.1 What you need
!FLO TV™ service in your area. Please visit the FLO TV web site (www.flotv.com/maps) to
check the coverage maps in your area.
1.2 What’s included
Item
What you can do with it
FLO TV™Personal Television with an
installed smart card
View linear mobile multicast television
AC adapter/charger
Recharge the device’s battery
Battery
Install the battery to power on the device
Polishing cloth
Clean off the television screen
3.5 mm stereo headphones
Listen to television without disturbing others
USB 2.0 cable
Connect the cable to the device and to the AC
adapter/charger or a computer
Quick Start Guide
Install your battery and subscribe to FLO TV
Legal information
Retain this information for reference
1.3 Installing the battery
Your FLO TV™Personal Television comes with a manufacturer-supplied rechargeable lithium-
ion battery. The FLO TV™Personal Television is designed to use only the manufacturer-
supplied battery. Battery performance depends on many factors, including features, settings, and
accessories used on the device. For battery time estimates, see Specifications on page 42.

Getting Started
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1.3.1 Installing the battery
1. Open the viewing stand to reveal the back cover.
2. Remove the back cover by sliding it in the direction towards the side where the connectors
and device buttons are located.
3. Align the battery’s exposed copper contacts with the battery connectors in the battery
compartment then gently push the battery into place.
4. Replace the back cover.
1.3.2 Charging the battery
Your device should be shipped with a partially charged battery.
A low battery notification can be manually dismissed, but you will want to connect the device to
a power charger to continue watching the FLO TV service.
To charge the battery
!Provide power to the device using one of the following methods:
"Connect the device directly to a power outlet using the adapter.
"Connect the device to a powered-on PC using the USB cable.
Once connected, the battery indicator LEDs light up one after another until the battery is fully
charged. After disconnecting the charger, the LEDs remain lit for 5 seconds, indicating the
power level, and then turn off.
You can safely recharge the battery at any time, even if it has a partial charge.

Getting Started
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1.4 Powering the device on and off
To power the device on
1. Press and hold for 3 seconds (while running off battery)
2. Read and Agree to the Distraction Warning.
To power the device off
Press and hold until the FLO TV splash screen appears.
!The screen powers off and all buttons become unresponsive, except for the battery indicator
and Sleep/Power button.
!The device cannot be turned off while syncing or updating software.
1.5 General precautions
Use precaution when dealing with the battery
!Do not disassemble or open the battery.
!Do not crush, bend, deform, puncture, or shred the battery.
!Do not attempt to insert foreign objects into the battery.
!Do not immerse the battery or expose it to water or other liquids. Even if a battery appears to
dry out and operate normally, internal parts can slowly corrode and pose a safety hazard.
!Always keep the battery between 15°C and 25°C (59°F and 77°F). Do not expose the battery
to extremes of temperature (heat or cold), fire, or other hazards such as a cooking surface,
iron, or radiator.
!Never use a damaged battery.
!Only use the battery for its intended device.
!Only use the battery with a qualified charger. Use of an unqualified battery charger may
present a risk of fire, explosion, leakage, or other hazard. If you are unsure about whether a
charger is qualified, contact customer support.
!Do not short-circuit the battery or allow metallic conductive objects—such as keys, coins, or
jewelry—to contact the battery’s terminals.
!Replace the battery only with another qualified battery. Use of an unqualified battery may
present a risk of fire, explosion, leakage, or other hazard. If you are unsure about whether a
replacement battery is compatible, contact customer support.
!Promptly dispose of used batteries in accordance with local regulations and recycle, if
possible. Do not dispose as household waste.
!Supervise all battery usage by children.

Getting Started
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!Avoid dropping the device or battery. If the device or battery is dropped, especially on a hard
surface, an internal short-circuit can occur and pose a safety hazard. If you suspect battery
damage, take it to a service center for inspection.
!Improper battery use may result in a fire, explosion, or other hazard.
Heed service markings
!Do not service any product yourself. Any service required on internal components should be
done by an authorized service technician or provider.
Damage requiring service
!Unplug the product from the electrical outlet and refer servicing to an authorized service
technician or provider under the following conditions:
"Liquid has been spilled or an object has fallen into the product.
"The product has been exposed to rain or water.
"The product has been dropped or damaged.
"There are noticeable signs of overheating.
"The product does not operate normally when you follow the operating instructions.
Avoid hot areas
!The product should be placed away from heat sources such as radiators, heat registers, stoves,
or other products (including amplifiers) that produce heat.
Avoid wet areas
!Never use the product in a wet location.
!Avoid using your device after a dramatic change in temperature.
!When you move your device between environments with very different temperatures and/or
humidity ranges, condensation may form on or within the device. To avoid damaging the
device, allow sufficient time for the moisture to evaporate before using the device.
NOTE:
When taking the device from low-temperature conditions into a warmer environment or
from high-temperature conditions into a cooler environment, allow the device to
acclimate to room temperature before turning on power.
Avoid pushing objects into product
!Never push objects of any kind into cabinet slots or other openings in the product. Slots and
openings are provided for ventilation. These openings must not be blocked or covered.
Avoid unstable mounting
!Do not place the product on an object with an unstable base.

Getting Started
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Use product with approved equipment
!This product should be used only with personal computers and options identifiable as suitable
for use with your equipment.
Adjust the volume
!Turn down the volume before using headphones or other audio devices.
Cleaning
!Unplug the product from the wall outlet before cleaning. Do not use water, liquid cleaners or
aerosol cleaners. Use the included cloth to clean the LCD screen.

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2 Subscribing to FLO TV
To subscribe to the FLO TV service, your device will need to be powered on and within a FLO
TV coverage area. FLO TV coverage maps can be found at www.flotv.com/maps.
You will need the following information readily available to proceed with online activation:
!Credit/Debit Card
!Email Address
!Device ID
!Authorization Code
2.1 Activating your device online
2.1.1 Turning on the PTV for the first time
1. Press to power on your device.
2. Touch Agree after reading the warning notice.
3. Touch View The Basics and watch the basic tutorial, which only appears the first time you
start up your device. Subsequent viewing is available in the Help section under Settings.
4. Touch Subscribe Now. The Device ID and
Authorization Code appear on the screen.
Keep this screen open, or note these two
numbers, as you’ll need the Device ID and
Authorization Code when you activate your
device.
2.1.2 Activating your device
1. Go to www.flotv.com.

Subscribing to FLO TV
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2. Click Activate Your Service Here.
3. A new window openswith a link to a free Microsoft Silverlight™download. After Microsoft
Silverlight has downloaded, select Click here to register your new device.
4. Enter the 15-digit Device ID and the 12-digit Authorization Code displayed on your device.
5. Click Continue to verify the device and authorization codes.
2.1.3 Creating your account
1. Create your new account by filling in the required information. Required fields are noted with
an asterisk.
NOTE:
A password must contain between 6 and 30 characters (at least one lowercase and
one uppercase).
2. Click Next.
3. Accept the terms and conditions, create an Account, complete the Additional Information and
click Continue .
4. Upon completion of your account setup, you will receive a confirmation email.
2.1.4 Choosing a subscription
The next step is to choose your subscription package.
1. Choose a subscription package.
2. If applicable, enter a coupon code at the bottom of the window and click Apply.
3. Click Order this Package.
After you select the package, you may be prompted to choose either a monthly or yearly
pricing plan.

Subscribing to FLO TV
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Monthly plans renew automatically and are billed to the credit card you established for the
account.
Yearly plans automatically renew on the anniversary date of the subscriptionand are billed to
the credit card associated with the account.
4. Choose a pricing plan and click Select This Plan.
If the package you selected offers bundling options, you may choose them here.
5. Select any optional products by checking the box next to the product you want and click
Continue.
6. Review the Order Summary and click Continue to proceed with your order, or click
Previous to modify your selections.
2.1.5 Providing payment information
1. Enter your payment information and click Continue. The credit card information you enter is
used to automatically renew your subscription, based on the pricing option you selected.
2. Review your order and click Place Order when complete.
3. Return to your device, and ensure that it is powered on and displaying the screen.. From this
screen, click Ready.
Your device should receive a TV signal within 10 minutes. If it does not, try powering off
and on. If you still cannot view the FLO TV service, contact FLO TV Customer Care
at 1-888-99-FLOTV (888-993-5688).
2.1.6 Security
Due to security reasons, if you have not viewed the FLO TV service for extended periods at a
time (30 – 60 days), your service will be placed on hold. In order to refresh your service, please
call FLO TV Customer Care at 1-888-99-FLOTV (888-993-5688).

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3 Basics
3.1 FLO TV Personal Television at a glance
3.2 Buttons and controls
A few simple buttons make it easy to turn your device on and off, adjust the volume, switch
between active and silent modes, change channels, and charge your device.
Touch screen
Change channels with the swipe of a finger. The touch screen is the primary interaction point for
your device. Finger gestures such as touching, tapping, swiping, and dragging provide access to
all programming on your device. Short and long presses on the touch screen also allow you to
unlock and lock your display.
Battery button
Pressing the battery button illuminatesthe battery LEDs and displayshow much charge is on the
battery.

Basics
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Battery LED
The colored LED indicator shows how much battery life is left on your device based on the lights
displayed.
Power/Sleep button
The Power/Sleep button has several functions that help maintain battery life on your device.
!Short press while device and screen are on
!Turns off screen, locks the touch screen, and locks
hard buttons (except Power/Sleep and battery
indicator button)
!Short press while screen is off
!Turns on screen to the lock state
!Long press (3 seconds) with device on
!Powers off the device
!Double-press with device on
!Activates audio only mode where audio is active
and screen is off; volume buttons are responsive
Guide button
Press the Guide button to open the program guide, view programming options, and access
settings.
Headphone jack
Plug your headphones into the 3.5 mm headphone jack to route the audio from the external
speakers to the headset to minimize disruption to others.
NOTE:
Push the headphones securely into the headphone jack to ensure the best audio quality.
Volume control
The two-button volume control lets you increase and decrease the volume. Simply press up to
increase the volume, and press down to decrease the volume. Pressing and holding a volume
button will give you faster volume change.
Mute button
Press the Mute button to mute or un-mute television audio.
Viewing stand
The built-in viewing stand allows you to enjoy the FLO TV™service hands-free. Be careful
when adjusting the stand so you don’t over-extend it.
USB port
The Micro-B USB 2.0 high-speed port allows you to charge the device when connected to a
power adapter or when connected to a computer USB port.

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3.3 Icons
This section lists the status icons and their purpose.
Settings menu
Guide Search (search by day/time)
Device Options menu
Help
Info
Program is locked; see Parental Controls
Unlocked; see Parental Controls
Reminder is set
Data unavailable
Back button
Alert/Notification
Replay (Help video)
Play (Help video)

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Previous (Help video)
Next (Help video)
3.4 Adjusting brightness
Screen brightness affects battery life. Dim the screen to extend battery life.
To adjust screen brightness
1. Select !Device Options !Brightness.
2. Touch the marker to the right to increase brightness incrementally or to the left to reduce
brightness. You can also press and drag the slide in either direction.
NOTE:
The device has an ambient light sensor and automatically adjusts lighting to current
light levels. Adjusting brightness levels adjusts the base light level for the ambient
light sensor under current lighting conditions.
3.5 Adjusting the volume level
To increase or decrease the volume one level at a time, use one of the following methods:
!Press the Volume Up or Volume Down button located on the right panel of the device.
!Press and hold the Volume Up or Down button to continuously increase or decrease the
volume level.
3.6 Sleep mode
When the power is on and you temporarily do not need to use the device, you can save battery
power by entering into Sleep mode by briefly pressing the Standby/Power button.
When the device is in Sleep mode, the touch screen and device buttons, except for the
Standby/Power and Battery Level buttons, are locked and unresponsive when pressed.
NOTE:
Wireless radios are not turned off when the device goes into Sleep mode. Device reset is
still possible while in Sleep mode, using the power button and the Guide key.
Briefly press the Standby/Power button to wake up the device and touch the wake-up button on
the screen. The device resumes playing the channel prior to entering Sleep mode.

Basics
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3.7 Audio-only mode
Audio-only mode turns off the display and allows you to continue listening to audio. Start by
viewing a television and then double-press the Sleep/Power button to enter audio-only mode.
The touch screen is locked when the device is in audio-only mode. Losing and reacquiring the
signal does not cancel audio-only mode.
To turn on the display again without disrupting the audio, briefly press the Standby/Power button.
3.8 Auto timeout
To preserve battery life, your FLO TV™Personal Television is set to turn off the screen if no
video is playing and the device has been idle for 60 seconds.
When your device auto times out, the screen is off and unlocked,but the device and audio remain
on. Simply touch the touch screen or touch any button to activate the device. After 5 minutes in
the auto timeout state, the device automatically goes into Sleep mode and requirespressing the
Sleep button to wakeup.
If the device is connected to an external power source, auto timeout does not occur.
NOTE:
Notifications automatically turn on the display.

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4 Settings
The Settings menu on your device allowsyou to:
!manage program reminders
!establish parental controls
!set an alarm clock
!adjust your visual settings
!gather additional information about your device
get help and find showsAccess the settings for your device by touching .
4.1 Reminders
Reminders are alarms that alert you of an upcoming program. You can set reminders from the
Guide.
NOTE:
Alarms do not record the upcoming program.
To set a reminder
1. View the program information.
2. Touch Set Reminder.
3. Touch OK to confirm the Reminder

Settings
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NOTE:
If accessing the program information from the TV player information bar, an option to set
a reminder for This Episode Only is unavailable. Additionally, options for All Episodes
and New Episodes Only may not always be available.
4.1.1 Receiving reminder notifications
Device on
If your device is on when a show with a set reminder is scheduled to begin, the device displays a
visual alert 1 minute before the program begins.
1. Touch the textual area of the reminder notification to change channels to the new program.
2. Click to close the notification.
Ignoring the program reminder causes it to remain onscreen for 5 minutes after the program
begins. A reminder does not appear if you are watching the same channel as the next scheduled
program that is set with a reminder.
Device in Sleep mode
If your device is in Sleep mode and receives a reminder alert, the display turns on and the device
vibrates 3 minutes prior to your program.
!At the prompt, touch Unlock to view the program.
!Press the Sleep/Power button to dismiss the notification.
!If you ignore or miss a notification, the reminder remains onscreen for 5 minutes after the
program begins before automatically dismissing.
4.1.2 Deleting reminders
1. Touch !Reminders.
2. Locate the program with the reminder you want to delete and touch the title.
3. Touch Delete Reminder. A prompt appears to confirm the deletion.
4. Touch Delete Reminder to execute the deletion and to return.
4.1.3 Resolving reminder conflicts
Occasionally, you may have set reminders for programs that appear simultaneously on different
channels. As a result, reminder alerts are sent for each program set for that particular time.
The device displays an alert for the first program 1 minute before the program begins.
!View the program by touching the main text region of the notification.
!Dismiss the notification by touching in the notification.