Guardian Safety Pendants Sentry User manual

Sentry
User Guide
Contents
What’s in the box…………………….2
Geo-Fencing…..…………………...7
Sentry Product Features……..……..3
Fall Detection……………………....8
Your Device…………………………..4
Fall Detection Fine Tuning………..9
Charging the Battery………………...4
Useful Codes……..……………….10
Turning the Device ON/OFF………..4
Troubleshooting………..…………11
Emergencies/ Phone Calls………....5
Safety Precautions……….………12
Testing Your Device………………....6
Terms and Conditions…….……..13
Page 1
© 2019. Guardian Safety Pendants. All Rights Reserved

What’s in the Box
1) Sentry with pre-installed 5) 1x Charging Accessory
rechargeable battery
2) 1x Wall Power Adapter
6) Sentry Quick Start User
Guide
3) 1x Charging Cable
4) 1x Lanyard with wheel lock
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© 2019. Guardian Safety Pendants. All Rights Reserved

Sentry Product Features
Feature
Description
One-Touch
Press the SOS button for 2-3 seconds
Operation
until you feel it vibrate, then release
Phone Icon Button
Press until it vibrates to speed-dial
one of your emergency contacts
Robust
77 grams –durable and sturdy
Signal Strength
Strongest of all the alert pendants. It will
work in areas where reception is weak
Loud
Crystal clear audio quality
Realtime GPS
Shows your location to your contacts
Location
using Google Maps
40+ Hour Battery
Many factors determine how long a
Charge
battery will last between charges. It is
recommended to charge daily
3G Mobile Network
Take it wherever you go
Volume Control
The long orange button (on the
lanyard side) controls the volume.
During a call, press the ‘+’for volume
up and ‘–’ for volume down.
Waterproof to IP65
Rain or a splash of water is okay but the
standard
unit is not submersible. See page 11 for
more information.
Fall Detection
Automatically notifies your emergency
contacts if a fall is detected
Page 3
© 2019. Guardian Safety Pendants. All Rights Reserved

Your Device
Charging Accessory
•Make sure that the micro-USB end is
connected to your silver charging accessory
•Connect the accessory to the silver charging
point on the side of the Sentry.
•Connect the larger end of the USB cable to the
Wall Power Adapter. When plugging into the wall,
ensure power is switched on.
•The blue light on the charging accessory and the blue light on the
Sentry remain lit when charging.
Turning the Device ON/OFF
To turn on the device: Press the On/Off Button for about 2
seconds until it vibrates (the front lights will also flash). The device
can be also turned on by putting it on charge with the cable.
To turn off the device: Press and hold
the On/Off Button for approximately 2
seconds. The device will vibrate and the
lights will flash to indicate it has switched
off.
Page 4
© 2019. Guardian Safety Pendants. All Rights Reserved

Emergencies/Phone Calls
In an Emergency
Press and hold the SOS button for 2-3 seconds
until the device vibrates and beeps. A text
saying "I need help!" (+ Google Maps Link with
their location) is then sent to your emergency
contacts either; 1) all at once, or 2) one at a
time (depending on what programming you have requested). The
device will call these contacts one at a time until someone
answers. The emergency contact must press ‘1’on their
phone keypad after answering or they will be disconnected
in 1 minute. If the device fails to connect to the first number, it
will call the second number after a 5-10 second delay.
When calling ONLY ONE phone number
Hold the Phone Icon Button for 2-3 seconds until the
device vibrates and beeps. You’ll then be connected
with the phone number of your choice. In this case,
no other calls or texts will go to the emergency
contacts. The Volume Buttons may also be
programmed as speed-dial buttons.
Hanging Up (button quick press)
If you want to end the phone call at any
time, press the Phone Icon button just once
briefly (you don’t have to hold it down).
Hanging up during an emergency sequence
will stop the Sentry from calling the other
emergency contacts.
Page 5
© 2019. Guardian Safety Pendants. All Rights Reserved

Testing Your Device
It’s recommended you test your Sentry every 1-3 months.
The SIM card registrant should periodically check the credit on
your SIM card, topping it up when it drops below $3.00.
Before Performing the Test
Your Guardian Safety Pendant has been programmed and is
ready to use. We highly recommend you read the ‘Quick Start
User Guide’to become familiar with your unit.
It would be helpful to have one of your contacts read it with you.
Performing the Test
1. Let your emergency contacts know you are testing the unit.
2. Press and hold the emergency button for 2-3 seconds until
it vibrates and beeps.
3. Texts will be sent either all at once or one at a time based
on your requested programming.
4. Contact #1 will be called first. When they answer, confirm
that they can hear you and you can hear them.
5. The contact must press 1 on their keypad within 1 minute
after answering their phone. This tells the Sentry that a real
person has answered instead of a machine, eliminates the
time limit on the call, and ceases to call the other contacts.
Failing to press 1 will automatically disconnect the call. The
Sentry will then proceed to call the next contact.
Page 6
© 2019. Guardian Safety Pendants. All Rights Reserved

Geo-Fencing
What is Geo-Fencing?
A geo-fence is a virtual perimeter for a real-world geographic area.
Creating a geo-fence allows you to set notifications for when a device
enters or exits a set area.
Setting up Geo-fences for a Sentry via SMS
1. Find the central point of your geo-fence in latitude and longitude. Use a
street address and an online converter (https://www.latlong.net/)
For example: “3A Devon Court, Warwick, Western Australia”in
https://www.latlong.net/ returns a latitude of -31.842190 and a longitude
of 115.802383
2. SMS the Sentry’s phone number to configure your geo-fence:
“0000,B05,Geo-fence number,Latitude,Longitude,Radius,IN Geo-fence
alarm,OUT Geo-fence alarm”
For example: 0000,B05,1,-31.842190,115.802383,50,1,1
This will set geo-fence 1for 3A Devon Court, have a radius of 50
meters,and text your number an entry and exit alarm when applicable.
To delete a geo-fence, SMS the Sentry: “B06,Geo-fence number”
For example: B06,1: This will delete the geo-fence 1and any associated
alerts.
3. When a geo-fence is setup, you will receive SMS alerts that tell you
when a device has entered or exited a designated geo-fence, as well as a
google maps link to the last known device location.
For example: you would receive the following text when the Sentry has
entered geo-fence 1.
(Touching the link in the text For details about what
you receive shows you the this text means, go to
location in Google Maps) Useful Codes (pg 10)
under Code A00 next to
“Explanation”
Page 7
© 2019. Guardian Safety Pendants. All Rights Reserved

Fall Detection
Automatic fall detection will measure your orientation and impact
with a surface. Generally, the device needs to drop at least 50cm
then remain still for 2-3 seconds to activate. If the unit senses that
you may have fallen, it will play a distinctive tune for your pre-
determined length of time.While the tune is playing, you may
cancel the alert messages before they are sent to the emergency
contacts. To cancel the alarm, briefly press any button.
Fall detection is particularly useful for those prone to blackouts or
epileptic seizures. It’s easy to turn fall detection off or on. Refer to the
Useful Codes (pg 10) or call us and we’ll make the change for you.
It is NOT recommended that you test the fall alert function while
wearing the device. If fall detection is on and you want to hear what
happens when a fall alert is triggered, hold the device just above
waist height over a soft surface (e.g. a carpeted area) and drop the
device. The tune will then play after a brief delay. Press any button
while the tune is playing to cancel the calls and texts before they’re
sent. DO NOT throw the device.
The fall alert works best when the Sentry is worn on a lanyard or
used in the belt pouch. Most of the time, when someone falls, they
are not unconscious. While this may happen, it’s always best to
press the SOS button in the event of a fall to be assured that your
emergency contacts will be notified.
NOTE: Fall detection is NOT 100% accurate; false alarms may occur. It’s also
possible that a fall may not be detected.
Page 8
© 2019. Guardian Safety Pendants. All Rights Reserved

Fall Detection Fine Tuning
There are 3 parameters that you can adjust on your Guardian
Sentry. All 3 adjustments can be made by sending a text
message to the phone number of your unit.
The default password of 0000 would be sent first, followed by the
code A29, and then the 3 numeric values representing the 3
parameter adjustments, each number separated by a comma,
ensuring there are no spaces in the text. The 3 settings are:
1) Switch the Fall Detection off or on (0000,A29,1,30,2)
The number 1means the Fall Alert setting is on and the number
Using 0instead of 1would turn off Fall Detection (e.g.
0000,A29,0,30,2)
2) Set the length of time which the warning sounds
(0000,A29,1,30,2)
The value can be set between 1-255 seconds. We recommend
between 20-40 seconds. The example time used here indicates
that the time of 30 seconds has been set. During the time the
alarm is sounding, the user can push any button on the Sentry to
cancel the alarm.
3) Sensitivity is given a value from 1-3 (0000,A29,1,30,2)
With 1 being the most sensitive (easiest to trigger the alert), and
3 being the least sensitive. The example used here indicated a
sensitivity setting of 2.
Page 9
© 2019. Guardian Safety Pendants. All Rights Reserved

Useful Codes
By sending the following ‘codes’in a text message to the Sentry, you can make
the following changes or receive important information.
NOTE: Always start the code with ‘0000’. For example, 0000,A00. Don’t add spaces.
Code
Response
A00
(0 = Zero)
LOCATING
DEVICE
Click the link on the incoming text to open Google Maps and see the user’s
location. Example return texts will read:
Location,010919,9:00,A,14,0Km/h,50%,https://maps.google.com/maps?q=xxx or
Location,010919,9:00,V,14,0Km/h,50%,https://maps.google.com/maps?q=xxx
Explanation: Message, Date (mmddyy), Time, A(current location) OR V(last
known location), Signal Strength (more than 10 is fine), Speed, Battery Power
remaining, Google Maps Location Link
B9F,GET,1,
2,3,4,5
SHOWING
CONTACTS
This will show you all the emergency contact phone numbers that are programmed.
For example: 0000,B9F,GET,1,2,3,4,5
A text will come back saying: (16 digit IMEI),1:0411111111,2:0422222222,3:etc
If no number is programmed in that slot, it will say NULL
B9F,ADD,1
:xx,2:xx
PROGRAM
CONTACTS
When (re)programming emergency contacts, choose a contact number
and program them using numbers 1-5 next to the new number. So, to
reprogram contacts 1, 2, and 5, you would send this text:
For example: 0000,B9F,ADD,1:0411111111,2:0422222222,5:0455555555
BA0,xx,xx,
xx
(0 = zero)
PROGRAM
SPEED
DIAL
BUTTONS
To Program the Speed-dial buttons Note: they don’t have to be one of the emergency contacts
For example: 0000,BA0, 0412345678,0498765432,0455555555
Long Press Volume up to speed dial: 0412345678
Long Press Volume down to speed dial: 0498765432
Long Press Phone Icon to speed dial: 0455555555
B99,CALL,
xx,ADD/
DEL,34
LOCATING
WITH CALL
To enable a contact number receiving a text of the user’s location when
calling the Sentry, text: 0000,B99,CALL,0411111111,ADD,34
To disable a contact number receiving a text of the user’s location when
calling the Sentry: 0000,B99,CALL,0411111111,DEL,34
B99,CALL,
xx,ADD,72
AUTO
ANSWER
To enable the Sentry to be automatically answered when called by a
specific phone number, text:
0000,B99,CALL,0411111111,ADD,72
B71,1 OR
B71,0
WHO CAN
CALL THE
SENTRY
To allow anyone to be able to call the Sentry (default), text:
0000,B71,1
To allow only emergency contacts to be able to call the Sentry, text:
0000,B71,0
Page 10
© 2019. Guardian Safety Pendants. All Rights Reserved

Troubleshooting
Page 11
© 2019. Guardian Safety Pendants. All Rights Reserved
Issue
Commonly known cause
Potential Solution
False SOS alert or
unwanted
activation occurred
User accidentally pressed the SOS
button when leaning against
something, holding an object up to the
chest or was trying to turn device off
and did so incorrectly.
Perhaps adjust how the
device is being worn -
shorten the length of the
lanyard so the device sits
higher on your chest.
Fall Detection was
activated by
mistake
The Sentry may trigger the fall alert
when it senses what may have been a
fall. If the fall alert warning sound is
easily activated by accident, it’s likely
that a setting an adjustment is
needed.
When you hear the fall
detection sound, press any
button once quickly to abort.
Use the text codes provided
to you on the “Fall Detection
Fine Tuning”page to adjust
the sensitivity (see pg 9) or
call us and we’ll be able to
help.
User fell but Fall
Detection did not
activate
The Sentry is designed for serious
falls and the fall must meet certain
criteria. The device may not have
fallen from the required height or fast
enough or the wearer moved
immediately afterwards.
The sensitivity of the fall
detection can be changed -
refer to the “Fall Detection
Fine Tuning”(see pg 9) or
call us and we can make any
changes for you.
GPS location is
incorrect on
Google map
1) GPS was not in ‘search mode’at
the time of activation
2) GPS could not see the satellites at
the time (e.g. in a rural area)
3) User is likely indoors
GPS needs to site the
satellites. Try taking the
device outside
for 2-3 minutes so the
satellites
can pick up the correct
location
The device does
not seem to be
charging or the
charge is not
lasting very long
1) Device is not being charged
properly. The blue light should be lit.
2) Remove the magnet connection
from the Sentry and the cord. Plug
the micro USB end of the cord directly
into the unit.
1) Ensure the charging
accessory is connected
correctly
2) Recharge the Sentry
every night
The Sentry cannot
turn off
Rare random quirk
Unscrew the back panel, take
out the battery, and then
place it back in. Screw the
panel back on and hold the
On/Off button until the Sentry
vibrates and beeps.

Safety Precautions
This Guardian Safety Pendant (Guardian SP) is reliant on the cell phone service
provider’s network coverage to make phone calls, to send SMS text messages
and to transmit information regarding GPS positioning. These services may vary
between providers and locations throughout the world. GPS location is often not
available when the Guardian Sentry is inside a building. Also, outdoor location
performance can sometimes deliver inaccurate coordinates if the device is unable
to get a fix on a minimum number of satellites. The accuracy of GPS positioning is
determined by the availability of unobstructed line of sight to the available
satellites.
It is highly recommended that the user periodically test their unit every 1-3 months
by pressing the SOS button. Warn contacts first. It is the user’s responsibility to
assure that their phone service provider is notified before their credit or debit card
expires or if credit needs to be added to the SIM card used in their Guardian SP.
KEY POINTS
•It is NOT RECOMMENDED to wear with the lanyard while sleeping.
•The Guardian Sentry is built to wear while showering but is not submersible.
However if you do decide to take it into the shower, we recommend you place it into
a zip-lock bag. Otherwise, hang it on a hook or place it onto a low ledge above
drain level where you can easily get to it. Be aware that water infiltration,
particularly soapy water, may permanently disable or destroy this product.
•Switch off your Sentry when instructed to turn off all mobile phones on
commercial aircraft.
•Avoid using a damaged power cable. This may cause overheating or a potential
fire hazard.
•Never use any chemical or detergent to clean the Guardian SP. This may erode
its surface.
•In order to eliminate the risk of electric shock, do not touch the ends of the
power cable, charging plug or the metal parts on the inside of the charging cradle
with wet or damp hands.
•Avoid direct prolonged exposure to sunlight and high temperatures to negate
the potential of over-heating the battery, which may cause damage.
Page 12
© 2019. Guardian Safety Pendants. All Rights Reserved

Terms and Conditions
Operation of the Sentry is the sole responsibility of the User. It is the User’s exclusive
responsibility to test all functions and ensure the equipment is in good working
condition. Guardian SP is not responsible for misuse or improper operation of the unit.
Before using, test the Sentry to determine the effectiveness of the unit’s operation at
the location(s) where it will be used. Failing to test the unit may mean the user is at risk
of not receiving necessary medical attention. The information in this User Guide is not
a substitute for advice from medical or health professionals.
Guardian SP is not responsible for the reliability or quality of the cell phone service
with which its products are used. It is the User’s sole responsibility to determine where
the Sentry will operate. It is understood by both User and Purchaser that any signals
transmitted are totally beyond the control of Guardian SP. Such telecommunication
systems and equipment are not owned, operated, maintained, leased and are not
controlled, inspected, or reviewed by Guardian SP.
Furthermore, Guardian SP cannot and will not be responsible for any injury, death or
property damage that results from telecommunication equipment not supplied by
Guardian SP that fails to transmit signals from the unit to User’s emergency contacts.
User and Purchaser both understand and acknowledge that the Sentry requires AC
power and Cell Phone Service. It is User’s responsibility to provide electrical service in
order for the Sentry to recharge and function.
Guardian SP neither warrants nor represents that the Sentry will prevent any damage,
injury, or loss to either person or property, or that the Sentry will always provide the full
protection for which it is intended. Both the Purchaser and User fully understand and
acknowledge that Guardian SP is not an insurer, and that the User assumes any and
all risk of loss or injury to the User’s property or person. No representation or
warranties express or implied are made by Guardian SP other than those expressed
herein.
Guardian SP warrants this product and all parts, thereof, only to the original purchaser
to be free from defective materials and workmanship from the date of the original
purchase for the period of one year. If your product is found to be defective within the
warranty period, Guardian SP will repair or replace defective parts with new or rebuilt
equivalents at no charge to the original owner. Parts used for replacement are
warrantied only for the remainder of the Warranty Period. If your product is found to be
defective, please contact the business you purchased your product from for warranty
repair instructions.
Page 13
© 2019. Guardian Safety Pendants. All Rights Reserved

Thank you for choosing
Guardian Safety Pendants
3A Devon Court,
Warwick, WA 6024
Phone
[phone]
Email
[e-mail]
Website
www.GuardianSP.com.au
Page 14
© 2019. Guardian Safety Pendants. All Rights Reserved