Hidden Hilo User manual

Version : F 04/09/2020
IMPORTANT: KEEP FOR FUTURE REFERENCE: READ CAREFULLY
Operating instructions
And Technical manual

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ACTIVATION: SUMMARY

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ASSEMBLY: SUMMARY

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PREFACE
Dear user,
Hidden would like to thank you for the confidence you have put in our company by opting for a Hidden
product. You have chosen a high-end product resulting from our inexhaustible experience in the
development and production of beds. Our continuous pursuit of improvement and optimisation aims at
increasing our customer satisfaction even more. All our products are fully checked before they leave
our company. If you face a problem, however, please do not hesitate to contact us.
This manual has been written to make you familiar with the installation, the electric and mechanical
aspects, and the maintenance of this Hidden product. Therefore, we strongly advise you to go through
this document before using or servicing the product. Please do not hesitate to ask for extra Hidden
manuals in case this may seem necessary. We kindly request you to make sure that all users and
maintenance technicians have the necessary information at their disposal and have access to it at all
times.
Hidden is a design label from Haelvoet NV. The purpose of this manual is to offer you a clear and
transparent overview of the functional and technological aspects of the bed. Consequently, Haelvoet
NV cannot be held liable for any damage or injuries that result from incorrect product usage, incorrect
bed interventions or any possible unclear descriptions in this document. Since Haelvoet NV continually
aims at making technological progress, Haelvoet reserves the right to modify the product as well as
this manual, and all this without prior notice.
Nothing from this edition may be multiplied and/or made public in any form or manner, either
mechanically or electronically, without prior written consent of Haelvoet NV.

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TABLE OF CONTENTS
ACTIVATION: SUMMARYASSEMBLY: SUMMARY............................................................................. 2
PREFACE................................................................................................................................................ 3
TABLE OF CONTENTS.......................................................................................................................... 5
LIST OF FIGURES.................................................................................................................................. 8
I. SAFETY INSTRUCTIONS ................................................................................................................... 9
1.1 General instructions........................................................................................................................... 9
1.2 Moving sections............................................................................................................................... 11
1.3 Preventive maintenance and Safety responsibility.......................................................................... 11
1.4 Mains cable ..................................................................................................................................... 12
1.5 Battery (option)................................................................................................................................ 12
1.6 Spare parts and options .................................................................................................................. 12
1.7 Alarm signals................................................................................................................................... 12
II. OPERATING INSTRUCTIONS......................................................................................................... 13
2.1 Assembly of the Hilo box-spring bed............................................................................................... 13
2.2 Electric functions ............................................................................................................................. 15
2.2.1 Electric function possibilities.................................................................................................... 16
2.2.2 Battery (option) ........................................................................................................................ 18
2.2.3 Nightlight under the bed (option) ............................................................................................. 19
2.2.4 Reset Procedure...................................................................................................................... 19
2.3 Moving the bed –transport position ................................................................................................ 20
III. POSSIBLE OPTIONS...................................................................................................................... 21
3.1 Accessory holder............................................................................................................................. 21
3.1.2 Fixation preparation for the accessory holder ......................................................................... 21
3.1.2 Fixation of the accessory holder: dimensions.......................................................................... 22
3.1.3 Fixation of the accessory holder: procedure............................................................................ 23
3.2 Lifting pole and IV rod...................................................................................................................... 24
3.2.1 Lifting pole ............................................................................................................................... 25
3.2.2 IV Rod...................................................................................................................................... 26
3.3 Mattress support.............................................................................................................................. 26
3.4 Coupled beds .................................................................................................................................. 27
3.5 Lowerable stand-up aid Lox ............................................................................................................ 30
3.5.1 Functioning of the lowerable stand-up aid Lox........................................................................ 30
3.5.2 How to install the lowerable removable stand-up aid Lox....................................................... 30

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IV. CLEANING AND DISINFECTION OF THE BED............................................................................ 32
4.1 General information......................................................................................................................... 32
4.2 Degree of protection of the bed: IPX4............................................................................................. 32
4.2.1 Cleaning................................................................................................................................... 33
4.2.2 Disinfection .............................................................................................................................. 33
TECHNICAL MANUAL ......................................................................................................................... 34
V. GENERAL TECHNICAL DESCRIPTION......................................................................................... 35
VI. ELECTRICAL TECHNICAL DATA ................................................................................................. 37
6.1 Control box ...................................................................................................................................... 37
6.2 Hand switch..................................................................................................................................... 37
6.3 Battery BA21 (option)...................................................................................................................... 37
6.4 Battery BA19 (option)...................................................................................................................... 37
6.5 Backrest actuator............................................................................................................................. 38
6.6 Knee rest actuator ........................................................................................................................... 38
6.7 High-low actuators........................................................................................................................... 39
6.8 Ambient conditions for the actuators............................................................................................... 39
6.9 Specifications of the CO61 control box ........................................................................................... 40
6.10 Precautions for cable connections ................................................................................................ 41
VII. MECHANICAL TECHNICAL DATA............................................................................................... 42
VIII. STORAGE OF THE BED .............................................................................................................. 42
IX. PREVENTIVE AND CURATIVE MAINTENANCE .......................................................................... 43
9.1 Safety responsibility......................................................................................................................... 43
9.2 Spare parts...................................................................................................................................... 44
9.3 Used fastening methods.................................................................................................................. 44
9.4 Replacement of a high/low actuator................................................................................................ 45
9.5 Replacement of a mattress platform actuator ................................................................................. 45
9.6 Battery BA19 (option)...................................................................................................................... 46
9.7 Battery BA21(option)....................................................................................................................... 47
9.8 Replacement of the mains cable..................................................................................................... 49
9.9 Replacement of a control box.......................................................................................................... 50
X. POSSIBLE PROBLEMS................................................................................................................... 51
XI. ACCESSORIES............................................................................................................................... 52

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XII. GUARANTEE ................................................................................................................................. 52
XIII. RESIDUAL WASTE AND THE ENVIRONMENT.......................................................................... 53
XIV. SYMBOLS..................................................................................................................................... 55
XV. CONFORMITY AND IDENTIFICATION......................................................................................... 56
15.1 UDI-DI (GTIN)................................................................................................................................ 56
15.2 Explanation CE-label and Identification-label................................................................................ 56
15.3 Used symbols................................................................................................................................ 57
APPENDIX 1: EC-DECLARATION HILO............................................................................................. 58
APPENDIX 2: CHECKLIST MAINTENANCE....................................................................................... 59
APPENDIX 3: TRAINING CERTIFICATE............................................................................................. 61

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LIST OF FIGURES
Figure 1.1: Velcro strips for the mattress............................................................................................................... 11
Figure 2.1: Unpacking the metal frame and upholstered frame............................................................................. 13
Figure 2.2: Fixation of the upholstered frame to the metal frame .......................................................................... 13
Figure 2.3: Fixation of the head and foot end........................................................................................................ 14
Figure 2.4: Hand switch......................................................................................................................................... 15
Figure 2.5: Depiction of the electric HL-adjustment............................................................................................... 17
Figure 2.6: Nightlight under the bed ...................................................................................................................... 19
Figure 2.7: Reset procedure.................................................................................................................................. 19
Figure 2.8: Transport position of the Hilo (1)......................................................................................................... 20
Figure 2.9: Transport position of the Hilo (2)......................................................................................................... 20
Figure 3.1: Position of the positioning pin: fixation on the left side of the bed ....................................................... 21
Figure 3.2: Position of the positioning pin: fixation on the right side of the bed ..................................................... 22
Figure 3.3: Dimensions of the predrilled holes for fixation of the accessory holder............................................... 22
Figure 3.4: Fixation of the accessory holder.......................................................................................................... 23
Figure 3.5: Installation of the lifting pole in the accessory holder........................................................................... 24
Figure 3.6: Exterior limits of the lifting pole............................................................................................................ 25
Figure 3.7: IV Rod ................................................................................................................................................. 26
Figure 3.8: How to install the mattress support...................................................................................................... 26
Figure 3.9: Bed connector ..................................................................................................................................... 27
Figure 3.10: Placing the bed connector................................................................................................................. 27
Figure 3.11: Putting the first bed on the bed connector......................................................................................... 28
Figure 3.12: Distance between both beds ............................................................................................................. 28
Figure 3.13: Lifting the backrest of the second bed............................................................................................... 29
Figure 3.14: Putting the second bed on the bed connector................................................................................... 29
Figure 3.15: Functioning of the lowerable stand-up aid Lox .................................................................................. 30
Figure 3.16: How to install the removable stand-up aid Lox.................................................................................. 31
Figure 5.1: Dimensions Hilo box-spring bed.......................................................................................................... 36
Figure 5.2: Most important manipulation data of the Boxspring Hilo...................................................................... 36
Figure 6.1: Circuit diagram Hilo............................................................................................................................. 39
Figure 6.2: How to open the cover of the control box............................................................................................ 40
Figure 6.3: Led-indication for the control box CO61.............................................................................................. 41
Figure 9.1: Axle and axle retaining ring ................................................................................................................. 44
Figure 9.2: Cable clamp ........................................................................................................................................ 45
Figure 9.3: Led-indication on a BA19 battery......................................................................................................... 46
Figure 9.4: Led-indication on a BA21 battery......................................................................................................... 48
Figure 9.5: Release of the strain relief................................................................................................................... 49
Figure 9.6: Replacement of the mains cable in the control box............................................................................. 50
Figure 9.7: Fastening of the strain relief................................................................................................................ 50
Figure 9.8: How to replace the control box............................................................................................................ 50

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I. SAFETY INSTRUCTIONS
1.1 General instructions
We strongly advise you again to read the entire manual, so that the instructions for an optimal use as
well as those for a preventive and curative bed maintenance are carefully followed. The bed should be
installed, maintained and used in accordance with this manual. Please inform all readers about the
possible risks that can be run when not reading or following this manual.
The manufacturer, installer, importer or distributor of this product can only be held liable and stand
surety for the basic safety, reliability and required qualities of the product if:
▪decently trained technicians perform assembly tasks (e.g. assembly of accessories),
adjustments, modifications, repairs and/or maintenance work.
▪the bed is connected to electric installations that meet the requirements of the bed.
▪the bed is used and maintained in accordance with the instructions in this manual and in a
way that is considered a normal use of a nursing bed.
▪the user and technician have become acquainted with this manual and/or have received a
good training of a qualified person.
By doing so, the risks for both the manipulator and the user are reduced considerably, whereas the
product life of the bed is increased. At all times, the reader of this manual should be aware of the fact
that this is an electric bed, and that the nursing staff and users should be informed of the risks
involved. Furthermore, all bed functions should be checked annually. Haelvoet NV even recommends
that the bed is checked every six months, so that the safety of the user is guaranteed even more.
The bed is not developed for people smaller than 146 cm.
Appropriate precautions have to be taken to treat small or very fragile users. Small children have to be
put in a cot or child’s bed. Furthermore, it is very dangerous for children to operate the bed or to use it
as a toy.
The Hilo bed is not a care bed. Where possible, the normative provisions of a care bed were taken
into account, but with deviating aspects.
The maximum safe working load of the bed is 200 kg. The maximum safe patient weight is 165 kg.
Please inform every user about the possible risks when the bed is used incorrectly.
Before you start using the bed, please make sure that the bed functions properly. That is why you
have to check the following elements before you use it:
•Remove all packing material and recycle it environment-friendly.
•Please check if the bed and all its parts have been delivered in accordance with the delivery
note.
•Please check if the bed has not been damaged during transport and delivery.
•In case huge temperature differences have to be overcome: let the bed adapt itself to the
room temperature for 24 hours before using it and connecting it to the net.
•Read the entire manual.
•Clean the bed as described in chapter 4 of this manual.
•Please check if the power cable and the bed are compatible with the mains current of the
room.

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•Please check if the power cable, actuator cables and hand switch cable have not been
damaged. Make sure that they have been installed in such a way that they cannot be
damaged.
•Make sure that no obstacles hinder the free movement of the bed.
•Put the mattress, blankets and/or sheets on the bed, and make sure that they don’t hinder the
fluent operation of the bed.
•Check the bed functionality by means of the checklist. (see appendix)
•Connect the bed only to a correctly installed socket in the vicinity of the bed.
Only use electric appliances that function perfectly in the vicinity of the bed. Make sure
that these appliances are never connected by means of a multi-socket under the bed (risk
of electrocution and fire because of the fluids). You should avoid using extension cords
and multi-sockets.
This bed complies with the regulation medical devices EU 2017/745 and is categorized as a class I
product. Keep in mind that every technical product, whether it is mechanical or electric, can be
dangerous when it is used incorrectly. You should give priority to the interest and safety of the user,
visitor and manipulator at all times. Make sure that all users have access to this manual.
It is the responsibility of the distributor to inform the customer about the bed’s functionality,
maintenance and disinfection. The customer has to contact the distributor in case of uncertainties or
insufficient user information. He also has to address himself to the distributor if he wants additional
training.
People (playing children in particular) or obstacles may never be under the bed. Please make sure
that all other equipment is put in safe conditions, before the bed is lowered, raised or removed. Take
also care of the user’s safety during any bed manipulation. No bed function may be activated if there
are obstacles of any kind in the vicinity of the bed.
Sitting on the bed is not allowed for people other than the user.
Please make sure that the user is put in the bed in the correct position. His head should be placed at
the head end, whereas his feet should be at the bed’s foot end.
Load the bed and its actuators only to the extent as described in the technical file. Always contact the
technical service when the bed makes strange noises or movements.
In order to increase the user’s safety, it is advisable to put the bed in its lowest position, especially
when the user is sleeping. Make also sure that the bed has been put in its lowest position before you
leave the user alone without supervision. Furthermore, the bed has to be put on a flat, horizontal
surface.
Never take place on a mattress platform without a mattress. To guarantee the safety, the
bed has to be equipped with a mattress that complies with the following specifications:
Mattress dimensions: 90 cm x 200 cm
In order to use all Hilo bed functions, a flexible mattress made of coat-foam or latex is
recommended. A mattress with pocket springs, however, is NOT recommended.
The bed is equipped with Velcro strips to fix the mattress. (see fig 1.1)

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Figure 1.1: Velcro strips for the mattress
When you use additional or peripheral equipment, you have to make sure that everything has been
installed correctly and that everything functions properly. Please avoid using loose cables or wires and
do not use multi-sockets. Contact your supplier or Haelvoet NV if you have any questions about
peripheral equipment.
Devices that create strong electromagnetic fields and that may possibly influence the control of the
bed are not permitted in the direct vicinity of the bed. Take also into account that the bed creates
electromagnetic fields and may possibly influence the (measure) equipment used near the bed.
Although the bed is in compliance with EN 60601-1-2, residual risks are possible.
The bed may not be used when there is a risk of explosion. It may also not be used near inflammable,
volatile anaesthetic gases.
When you think that there is some damage or that the bed does not function properly, you have to
disconnect the bed immediately. You also have to indicate clearly on the bed that it is OUT OF USE.
Furthermore, contact the person who is in charge of the beds as soon as possible.
The bed may only be used when the following ambient conditions are present:
▪Temperature: between 5°C and 40°C.
▪Humidity of 20% to 90% at 30°C without condensation.
▪Atmospheric pressure between 700 and 1060 hPa.
1.2 Moving sections
Make sure that you can’t get stuck between or in the moving sections, even if these sections are not
activated.
All sections should be able to move freely (do not install the bed near a windowsill or other obstacles).
Make sure that the mains cables of peripheral equipment (reading lamp,…) can never get stuck or
damaged during a bed manipulation.
1.3 Preventive maintenance and Safety responsibility
All bed functions should be checked at least annually. For this purpose we refer to chapter IX of this
manual.
The bed may only be repaired by a qualified technician in case of a malfunction or defect. Disconnect
the bed immediately and clearly indicate on the bed that it is “OUT OF USE”. Contact the person who
is in charge of the bed as soon as possible. Repairs by unqualified persons may cause severe
damage or injuries.

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Any serious incident that has occurred in relation to the device should be reported to the manufacturer and
the competent authority of the Member State in which the user is established.
1.4 Mains cable
When installing or removing the bed, please ascertain yourself of the fact that the bed does not stand
on the connecting cable or that the cable is not jammed between the moving sections. Never ride with
the bed over the connecting cable or pull at it.
Please check the mains cable at regular times. Pay attention to any damage (e.g. compressed, a kink,
open wires, etc.). Make sure that the cable is not jammed, and never ride with the bed over the mains
cable. Never remove the bed without first disconnecting the mains cable. Also ascertain yourself of the
fact that the strain relief sufficiently clamps the mains cable.
Pull the plug out of the socket when you want to clean the bed or perform an intervention on it.
1.5 Battery (option)
Never try to bore the battery. Never throw it in a fire. Please return the replaced batteries to the
manufacturer or dealer for recycling.
If a bed or control box with internal batteries has not been used and/or connected to the net for a long
period, it is recommended to remove the batteries. By doing so, you avoid problems with leaking
batteries.
We refer to chapter IX of this manual for the annual maintenance of the battery.
The Hilo bed is equipped with an alarm signal that warns the user for a potential risk situation. If the
capacity of the battery is going below a safe level to guarantee the electric functions of the bed, a
warning signal will sound at the moment when one of these functions is activated. Connect the bed to
the net as soon as this warning signal sounds.
1.6 Spare parts and options
Only use spare parts or options that have been approved by Haelvoet NV.
Haelvoet NV cannot be held liable for any damage or injuries resulting from modifications to the bed,
and/or the use of non-original spare parts or options without the knowledge and written consent of the
manufacturer.
1.7 Alarm signals
The Hilo bed is equipped with an alarm signal that warns the user for a potential risk situation.

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II. OPERATING INSTRUCTIONS
2.1 Assembly of the Hilo box-spring bed
1. Unpack the metal frame and the upholstered bed frame and place them next to each other.
Please make sure that the head and foot end of the metal frame and the upholstered frame
are in the same direction. Put the metal frame in its highest position by using the hand switch.
Figure 2.1: Unpacking the metal frame and upholstered frame
Attention: be careful when unpacking.
Do not use a cutter, this can cause damage.
Use cardboard or other soft material to prevent damage.
2. Put the upholstered frame on the metal frame and screw them with 4 screws.
Figure 2.2: Fixation of the upholstered frame to the metal frame

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3. Attach the fixing plates (4 pieces at the head end and 2 pieces at the foot end) of the metal
frame to the head part and the foot part of the upholstered frame.
Figure 2.3: Fixation of the head and foot end

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2.2 Electric functions
Please always explain the electric functions to the user and inform him about the possible
risks while using the bed. Users may only operate the bed when they have sufficient
knowledge or experience with the bed. Users with impaired physical or mental
capabilities may only manipulate the bed when there is sufficient supervision.
Figure 2.4: Hand switch
All electric control buttons are Momentary Touch buttons. The number of bed functions depends on
the ordered bed configuration.
When 2 function buttons are touched simultaneously, the control will consider this an error. All electric
bed manipulations will be stopped immediately.
Make sure that the user and especially children cannot reach the hand switch in
order to guarantee the user’s safety. This applies for the following cases:
▪When children are near the bed without supervision
▪If a bed manipulation can be dangerous for the user
▪If the user is not capable of operating the bed safely, or when he can put
himself in danger by operating the bed
▪If additional equipment or accessories can be dangerous or harm the user.
Only qualified and trained personnel are allowed to operate the bed in the above-mentioned cases.
Please keep the 10% rule in mind. Never operate the bed continuously longer than 2 minutes. When
you have used the bed continuously for 2 minutes, you have to make sure that the bed is not activated
for at least 18 minutes.
Despite the fact that the electric bed equipment complies with all regulatory obligations, there is still a
chance that there is an interference on another device during a bed manipulation. If this is the case,
you have to put the other equipment further away from the bed and connect it to another net.
The hand switch can optionally be put on a magnetic holder, which results in an optimal accessibility
of the hand switch for the user.

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The magnet in the hand switch can affect the function of implantable active
medical devices such as pacemakers, internal defibrillators,... It is the
responsibility of the user / operator to take the necessary precautionary measures
to avoid potential risks.
2.2.1 Electric function possibilities
Make sure that no part of the body is situated between the moving parts.
a. Backrest adjustment: electric
This function can be activated by means of the hand switch.
Maximum angle of inclination = 55° with simultaneous head nod.
b. Knee rest adjustment: electric
This function can be activated by means of the hand switch.
Maximum angle of inclination = 35 °.
c. High-low adjustment: electric
This function can be activated by means of the hand switch.
When this function is activated, the mattress platform will automatically stop at a height of 400 mm.
This height enables the user to get out of the bed easily. When you push the high-low button again,
the mattress platform will be further put again in its lowest or its highest position.
The mattress platform can be adjusted in height, even when it is put in a Reverse-Trendelenburg
position. When the mattress platform is activated upwards or downwards, it will take a horizontal
position as soon as the front or back of the mattress platform reaches its highest or lowest position.
Between a mattress platform height of 250 and 420 mm, the mattress platform stays horizontal, in
order to avoid a collision with the floor.

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Figure 2.5: Depiction of the electric HL-adjustment
Please make sure that nobody is under the mattress platform before you activate this
manipulation! Make sure that there are no objects on or around the carriage that can
block a height variation.
Put the bed in its highest/lowest position on a regular basis, so that it can reset itself.
d. Reverse-Trendelenburg: electric
The Reverse-Trendelenburg position can be activated by means of the hand switch.
Make sure that nobody is under the bed before activating this function!
L in mm
H in mm
320 mm
800 mm

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e. “Legs-up”: electric
This function can be activated by means of the hand switch. When activating this function, the foot
section is 10 cm higher than the head section.
f. Relax/seat position: electric
This function can be activated by means of the hand switch. When activating this function, the
backrest and knee rest are inclined simultaneously.
g. Sleeping position: electric
This function can be activated by means of the hand switch. All mattress platform sections are put
horizontally, whereas the bed is placed in its lowest position, by pressing one single button.
Never overload the bed, not even for a short period. In case you have no other
option owing to circumstances, please put all mattress platform sections in a
horizontal position. Also put the bed in its lowest position.
2.2.2 Battery (option)
Charge the battery completely (at least 12 hours) before you start using the bed. Always connect the
bed to the net, because frequent, high and long discharges can influence the battery’s life span
negatively.
The battery’s average life span, when used correctly, is at least 2 years, depending on how much you
use it.
Only use the battery when there is an electricity breakdown. An alarm signal warns you when the
battery capacity is not sufficient enough anymore during an electric manipulation. If this is the case,
you have to connect the bed to the net immediately.

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2.2.3 Nightlight under the bed (option)
A nightlight is installed under the mattress platform. Thanks to this, the user can find his way in a dim
room.
The nightlight is activated by pressing the function button on the hand switch.
Figure 2.6: Nightlight under the bed
2.2.4 Reset Procedure
A malfunction in the control box can be detected as follows:
-The green LEDs on the hand switch flash
-A signal sounds when pressing a function
The control of the bed needs to be reset as described in Fig 2.7
Figure 2.7: Reset procedure

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2.3 Moving the bed –transport position
The Hilo bed can only be moved when it has been equipped with castors Ø 65 mm. The following
steps must be followed to remove the bed in a safe and durable way:
▪Put the bed in the transport position (see fig 2.8 et fig 2.9)
▪Disconnect the plug from the net and lay the mains cable on the head end of the mattress
platform.
Never pull the mains cable, and never remove the bed before disconnecting it from
the net.
When the mains cable has not been stored properly during transport, the risk of
mains cable damage or electrocution increases substantially. Please make sure
that the mains cable is not torn off, squeezed or crushed. Do not ride the bed over
the mains cable.
The transport position of the bed cannot be used if a wall spacer, a bed connector
and head panel is used. This can cause damage to accessories, wall and floor.
Figure 2.8: Transport position of the Hilo (1)
Figure 2.9: Transport position of the Hilo (2)