Immarsat ISatPhone Pro User manual

Inmarsat
ISatPhone Pro
User
Instructions
Your Mobile Number
Returning The Equipment
Cellhire has pre-arranged procedures with UPS to collect
your phone. Simply follow the instructions in the Rental Pack
provided. Please make a note of your tracking number.
Customers are responsible for the return of all equipment to:
Cellhire Returns Department
3520 West Miller Road, Suite 100
Garland, TX 75041 USA
Lost/Stolen Equipment
If your equipment is lost or stolen you must contact
Cellhire immediately at [email protected] or call
+1.214.355.5200 (follow the prompts).
All calls made are the responsibility of the customer until the
line is suspended by the network.
For a complete users manual please visit:
www.cellhire.com/support/equipment-manuals
24 Hour Technical Support
Cellhire’s Support Center is available
24 hours a day, 7 days week:
Within the US: 1 877 244 7242
Outside the US: [phone]
[email protected]
www.cellhire.com/support
ISatPhone Pro
© 2011 Cellhire USA LLC. All rights reserved. Cellhire is a trademark of Cellhire USA.
All other trademarks are the property of their respective owners.REV 12-21-11

To answer & end a call
To answer press the green key. To end press the red key.
To make an emergency call
Dial 112 then press the green key.
To adjust volume
Press the volume keys on the right side of the phone.
uCoverage
IsatPhone Pro may be operated globally.
This map depicts Inmarsat’s expectations of coverage,
but does not represent a guarantee of service. The
availability of service at the edge of coverage areas
fluctuates depending on various conditions.
uDialing Instructions
Making calls & receiving calls
1. Rotate and extend the antenna.
2. Press and hold <0> key to bring up a ”+” symbol.
3. Dial the number, including the country code and
press the green key. See International Country
Codes section.
For example,
to call Cellhire
Support, dial:
4. People in the US should dial “011” instead of the
”+” symbol when calling you from a landline.
uText Messaging Instructions
Receiving text messages
Messages can be received when the antenna is
deployed and your phone is connected to the network,
even if you are on a call, or when incoming calls are
forwarded to another phone number.
1. When you receive a message on your phone, an
envelope icon will appear on the status bar. Info will
pop-up and display a list of unread messages.
2. To read the message, select Menu > Messaging
> Inbox. If you wish to read the message later,
press Close.
Sending text messages
1. Select Menu > Messaging > New message >
Text message. A blank screen will appear.
2. Compose your message.
3. When you have finished, add the recipient(s). If
their details are already stored in your Contacts select
Options > Add recipient and select the name from
the list. Use the left and right navigation keys to move
between Phonebook and SIM contacts. If the
recipient’s details are not stored, use the up
navigation key to move the cursor to the To: line.
Enter the recipient’s full international number.
4. When you have finished adding recipients, select
Options > Send or press the center selection key.
If you want to save your message so you can edit or
send it later, select Options > Save, or select
Options > Exit and confirm that you want to save
the text. The message will be saved in the Drafts
folder. When you are ready to complete it, select
Menu > Messaging > Drafts.
uVoiceMail Instructions
Retrieval of messages left in your VoiceMail will be
charged at the standard call rate. Please refer to your
Rental Agreement for your unit rate.
Important Note: In order for Cellhire to offer the best
possible rental service, please do not change the
standard VoiceMail greeting or the default PIN code.
If it is necessary for you to alter the greeting, please
contact a Cellhire representative for further assistance.
Accessing your VoiceMail from a US landline
Dial 011 870 772 001 899, then follow the prompts.
Accessing your VoiceMail from your handset
Press and hold the <1> key and you will automatically
be connected to your VoiceMail. Alternatively, call +870
772 001 899 and then press the green key.
Additional Information
For further information, please visit www.cellhire.com
and click Support.
phone number
area code
US country code
[phone]
uBasic Phone Operation
Setting up your Inmarsat phone
Be sure the battery is charged. Your phone is supplied
with a dual volt charger (110/220 volt) and an international
adapter so it can be charged anywhere in the world.
To power the phone on/off
Press and hold the red phone key until phone powers
on or powers off.
Maximizing performance
Having a completely open view of the sky plays a very
important role in ensuring call quality when using an
Inmarsat Satellite phone. Nearby obstructions such as
tall buildings, trees or mountains, can prevent calls, as
they block the signal between the phone’s antenna and
the satellites that facilitate service.
Use this diagram as a guideline
to follow, ensuring that
surrounding obstructions
are low to the ground,
or in the far distance.
Upon arrival at your location of intended use, it is
likely that you will be some distance from where the
handset last registered a GPS fix therefore this may
take longer than usual. It may take up to 5 minutes
to acquire a first fix after travelling. Subsequent fixes
when switching the device on in the same locale will
not take as long.
Stand outside with a clear view of the sky and the
phone antenna pointing upwards. The top left of the
screen will display ‘Inmarsat’ once you are connected
to the satellite. At least 2 signal bars are required to
make and receive calls.
When attempting to receive a signal, it is recommended
that you point the aerial upwards. If you don’t
immediately receive a signal, it may help if you slowly
turn through 360 degrees and once you find a good
signal strength, continue to use that position. With
practice you should be able to do this very quickly.
Before you make a call, your phone needs a GPS fix
so it can be located by the satellite. This happens
automatically, but if a new GPS fix is needed, the
red icon will be displayed. Place the phone in the
open with a clear view of the sky until the red icon
disappears.