invotel iHold 4LPro User manual

iHold 2LPro, iHold 4LPro
Professional All-In-One Music On Hold device
Rev 32
•Ensure USB Flash drive or SD card is inserted then Plug the included AC adapter (11 - 24 V AC to 5V DC) Be sure not to use a different
power adapter or the unit will be damaged
•Confirm that White LED lights in front of unit are double blinking– for regular phones continue, for PBX phones go to page P4
•Use one of your telephones and unplug the cord for L1/L2 from it and connect it to L1/L2 IN jack on iHOLD device , now
connect the L1/L2 OUT jack to your telephone using the provided cord, check for Dial Tone on lines 1 & 2
•If applicable unplug the cord for L3/L4 from telephone and connect it to L3/L4 IN jack on iHOLD device , now connect the
L3/L4 OUT jack to your telephone using the provided cord, check for Dial Tone on lines 3 & 4
•Observe that as you connect the lines the blinking lights turn OFF (on non existing lines the lights keep blinking and that is OK)
•Turn the Speaker ON1(for Music on Hold ) or to ON2 (for your songs and office music) to confirm Audio is playing and Adjust the
Volume to mid level (you can Turn it OFF any time)
Switch set to 1 Hold button activation
Use this setting when all phones are corded ( not cordless type like corded base station + portables) and all are same model
(for example all are ATT 993)
Operation make or receive a real call, the LED on the iHOLD turns ON solid, then simply press the button on your
telephone, the Music will be heard to the caller and the LED on the iHOLD device starts to BLINK , to return to the call just re-
select that line. (Be sure to allow 1 or 2 seconds before putting a call on HOLD).
The 1st time your are setting the device If it did not work hang up and try it again 2 or 3 times.
If music on hold does not work in this setting (for example ATT 1 4 ,1 7 ,1 8 ), hang up and change switch to setting 2 or 3
Switch set to 2 Flash activation
This setting utilizes Flash then Hold activation method, this setting supports any phone or any mix of brands with instant
activation by pressing Flash then Hold
Operation make or receive a real call, the LED on the iHOLD turns ON solid, then simply press the then
button on your telephone, the Music will be heard to the caller and the LED on the iHOLD device starts to BLINK , to
return to the call just re-select that line and speak into the audio to stop it for example say : “Hi I am Back” (Be sure the call
has been on Hold at least 4 seconds before you try to voice deactivate the audio)
You may also re-select the line that has been on Hold and press to stop the audio
If for some reason you are not able to voice -deactivate, try speaking a little louder or more direct into the microphone, if that
does not work hang up and set the switch to 3. Remember you can always use the Flash button to deactivate the audio as well.
L1/L2
OUT
11 - 24 V
HOLD
FLASH
HOLD
L1 L2
L1/L2
IN
1 2 3A B C
Front
view
Back
view
L3/L4
IN
L3/L4
OUT
NXT /AUX L3 L4
Volume1
Audio2
External Speaker, PA
system, Bluetooth
transmitter
FLASH
1 2 3
The FLASH button could be labeled as Call Wait or LINK or ON or TALK button on some telephones
USB drive
SD card slot
Volume2
Speaker
ON1 ON2
OFF
Audio1
Output to PBX or
AUX Audio Input
P1
Do not make the volume too loud in this setting or the audio could sound flickering when heard on Hold
Program
Please note: just
one telephone
may be
connected to this
device, other
telephones
remain
connected to
their own wall
jacks and they all
work.
LED
SW
1 2 3

Want to use just one button ? Press to activate MOH and when ready to go back to caller just speak over the
audio!. Or press Flash again. Note: this does not hold the line so the other party may still hear you, set the volume louder to
mask it in this case.
If you have “Call Waiting” service, please note: only one call may be placed on Music-On-Hold, the other call is held in the
phone company central office in silence not in your office.
What does that mean? It means it is impossible with any device to have music on hold during “call waiting”
What can be done about it? contact your phone service provider, remove the call waiting and add “call rotary” or call hunting
service.
Press to answer or switch a call waiting call
To make a 3 way or conference call press you will get a dial-tone now dial the desired phone number then
press to join the two calls together.
Switch set to 3 Flash activation
This setting utilizes Flash then Hold activation method, this setting supports any phone or any mix of brands with instant
activation by pressing Flash then Hold
Operation make or receive a real call, the LED on the iHOLD turns ON solid, then simply press the then
button on your telephone, the Music will be heard to the caller and the LED on the iHOLD device starts to BLINK , to return to
the call just re-select that line and press
There is no voice deactivation in this setting and can not use for call waiting etc.
Package Content
iHOLD 2LPro or IHOLD 4LPro unit
Power adapter 11 /24 v AC to 5v DC 15 ma
RJ-14 phone cords
USB flash Drive and SD card
User’s Manual
LED lights The front LEDs turn ON solid when corresponding line is in use, and will blink ON/OFF when Music On Hold is activated for that line
and double blinks OFF when the phone line does not exists.
Connecting to a Computer
Remove the USB drive or SD card and insert it into USB port or the SD slot normally found on most PC/ laptops, This will be
detected as “Removable Disk” , when you open “My Computer” or “Windows Explorer”
Transferring files into USB drive
Select the file you want to transfer and drag-and-drop it into the “Removable Disk” that represents this device (right click on the
file, copy, move the mouse to the “Removable Disk” , right click there and paste)
The iHold plays all .mp3 files one by one before it auto repeats from the 1st file, You may silence the files you do not want by
renaming them to “filename.ip3” or just move or delete the extra files you do not want to play from the USB drive/SD card. After
the file is transferred allow 15 seconds for it to finish before removing the USB drive / SD card.
Disconnecting from Computer
⇒Double click on the green arrow in the Task-bar located on the lower -right side of the computer screen (Safely
Remove Hardware)
⇒Select “USB Mass Storage Device” from the list that appears then click “Stop” then press “OK”
⇒When the “Safe to Remove Hardware” appears click OK and remove the USB Flash drive or the SD card.
please note some music titles are
not royalty-free and you may want to
use the royalty-free music titles to
avoid annual licensing payments to
ASCAP and BMI for playing those
titles on-hold
FLASH
FLASH FLASH
FLASH FLASH
FLASH FLASH
HOLD
FLASH
FLASH
FLASH FLASH
1 2 3
If you have a new USB /SD card with new production in it,
simply replace it, the playback automatically starts within 15
seconds. If it did not re-power the device.
Be sure to read the README.txt file on the USB flash
drive for more info and Free Custom production software.
P2

MOH (music On Hold) Audio INPUT or OUTPUT
This iHold has a RCA connector for Automatic 8 Ω, 6 Ω Output connection to a PBX/ KSU telephone system “MOH” jack. Or it
can be used as Input jack to connect your external audio source such as a Radio, Digital Player, HD radio, Internet Radio, PC
speaker etc. to iHold for MOH application To use your audio device connect it to this RCA jack then press NXT/AUX for 5 seconds
to switch this RCA jack from USB/SD audio output to AUX audio input, to go back to USB/SD audio press it again for 5 seconds
or just re-power the iHold, you can monitor the audio from the speaker in ON1 position. When connecting your source you may
need to use “isolated audio cord “ to avoid getting any “Hum” - Do not connect your audio device to the Audio2 OUT even if it fits.
Modes of playback 1 to 99 tracks, device plays all the tracks one by one and re-loops automatically, silence any track by
renaming it to xxx.ip3 instead of xxx.mp3 or just delete it where xxx is any file name
Single track
Multi track
File structure each xxx.mp3 file is a stereo file where the Left channel contains the MOH audio and the Right channel
contains your “office music” songs. Refer to Readme.doc file in the USB/SD or to enclosed sheet for details on how to paste your
favorite songs and music into the USB/SD for “office music”
USB drive / SD CARD
iHold can accept 256MB to 8GB USB drive or SD cards available on the market, Up to 256 hours of continuously playing audio
time can be obtained using 4GB. To remove the USB drive / SD card, remove power 1st , update it from your PC/Laptop then
insert it back; Re-power the iHold and the playback automatically resumes in a few seconds. If only the SD card or USB drive
is inserted it will start playing, if both SD card and USB are inserted device plays out of USB.
SW switch lets you select between the USB drive or SD card when they are both inserted, the default (power ON) is USB drive
and it usually contains all the normal MOH plus your songs or music files, The alternate is SD card and it usually contains all the
Holiday MOH files plus your songs or music files click to switch playback from USB to SD, click it again and it will go back to
USB, for example click SW during Holiday season to switch to Holiday audio (assuming normal audio files are in
USB & Holiday files are in SD card)
LED The Status LED will remain ON while device is powered ON and working.
PGM (Program) This tactile switch is used to set extra settings: (Note this button only works when lines are not engaged)
Got Weak lines? e.g. Device does not activate by pressing Hold? try this:
set switches to A2 wait 5 seconds then click the pgm (Program) button - this makes the device more powerful to activate
in Hold Button activation (then set switch back to 1) – this might help to activate by pressing Hold but could make device too sensitive
Got overpowered lines? set switches to A3 wait 5 seconds then click the Program button to make the device less
sensitive (then set switch back to 1) - this is useful if you your lines are overpowered (too strong)
Normal lines this is the default setting, set switches to A1 wait 5 seconds then click the Program button to set the
device back to default for Hold Button activation (then set switch back to 1)
Program Flash Duration having problem with flash button not activating music on hold? 1st check your telephone
manual for flash duration and set it to maximum alternatively you can try programming flash duration in this device:
set switches to C2 wait 5 seconds then press program button for 1 seconds, then set switches back as before.
To restore flash duration back to default set switches to C1 wait 5 seconds then press program button for 1 seconds,
then set switches back as before.
Restore ALL default settings: unsure about settings you have made? Set switches to C3 wait 5 seconds then press
the Program button for 10 seconds. This will restore all factory defaults. Now you can program again as you need.
Please note all programming changes are not effected by power loss and remain intact.
Dual Audio operation
audio1.mp3
audio1.mp3 Audio2.mp3 ------ Audio99.mp3
Press & release NXT/AUX to go to next
track
P3

IMPORTANT NOTE: The audio may activate in the middle of a call due to factors like excessive, bad or old wiring , existing unstable
lines, sparks, too many wall jacks , Noisy phone lines, bad telephones, other devices, credit card machines, alarms or “Hot Lines”
If that ever happens and you are using setting 2 or 3 , press the FLASH button to stop the audio and continue your conversation.
This device has two audio outputs: the “On Hold audio” and the “office Audio”
The ON Hold Audio plays to your callers On Hold while the office audio plays for you or your office, just set speaker to ON2 to hear
this or connect the 3.5mm (1/8”) jack Audio2 OUT to an external speaker( if the internal speaker is not loud enough for you) or to a
wireless speaker bluetooth transmitter other possible connections are your PA system/ overhead speakers or PBX BGM
(background music port) all of these let you hear your songs or musics in your office, adjust the Volume2 as needed or lower it
when using external devices to reduce disturbance.
If you only want to use this device for On Hold audio just set Volume2 to lowest and do not set speaker to ON2
The ON Hold audio is also available in Audio1 OUT for connection to a PBX phone – if connecting the RCA jack to your PBX using
RCA to RCA or similar cords gives any noticeable “Hum in the on-hold audio replace your cord with “isolated audio cord “ (search
internet for isolated audio cord)
Reminder Hold instead of “office Audio” you may use this feature to remind you if any caller is still on Hold so the callers are
not forgotten. This means while any line is on Hold a periodic “caller waiting” announcement is heard from the device or from any
speaker connected to Audio2 OUT ( this requires the reminder announcement was inserted into the mp3 file such as the samples
provided) To use this feature do as follows:
Use the Reminder files contained in the USB or SD drive they are of type IP3 rename them to xxx.mp3 so it is playable
(To do this you may need to 1st un Hide "extensions for known file types" under Tools/ Folder options/ View) then remove
the other .mp3 files
Program this device: set switches to C3, wait 5 seconds, click the program button then set switches as it was before
Set the speaker switch to ON2, adjust the Volume2 as needed.
To disable the Reminder Hold and use the “office Audio” instead, reprogram the device : set switches to C2, wait 5 seconds, click
the program button then set switches as it was before, remove the Reminder Hold files and use the other files.
Volume
for music/message on Hold use Volume1 clock wise for Volume UP or counter clock-wise for Volume DOWN
for office music or your songs etc. use volume2 clock wise for Volume UP or counter clock-wise for Volume DOWN
SPEAKER
Flip switch to ON1 position to hear MOH audio from a speaker inside, flip to ON2 to hear your songs or musics or the Biz music (or
reminder hold if in that mode of operation). ON1 is only for monitoring or testing the audio, the volume levels heard at this time are
not the actual audio volume levels available to the MOH port for On Hold or for external speaker, be sure to re-adjust the volume1
again after Speaker is turned OFF to ensure the proper and desired MOH audio volume levels.
DSL If you have DSL line, this device needs to be installed after the DSL filter (otherwise internet may not work properly)
VOIP/Vonage if you have D-Link VTA-VD phone adapter, you must use single line phone cords to connect it to this unit
P4

Warranty
This product is warranted against defects for a period of one (1) year from the date of original invoice. We will repair/replace the product with no
charge for parts or labor within this time. To obtain warranty service the product needs to be returned fright prepaid by the customer with a copy of
original invoice. This warranty does not apply if in the sole opinion of Innovative Telecommunication Technology LLC, the product has been
tampered with or damaged by lightning or any other acts of nature, misuse, neglect or unauthorized service.
EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT, THERE ARE NO OTHER WARRANTIES, EXPRESSED OR
OTHERWISE,INCLUDING, BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR MERCHANTIBILITES OR FITNESS FOR A SPECIAL
PURPOSE. IN NO EVENT SHALL INNOVATIVE TELECOMMUNICATION TECHNOLOGY LLC BE LIABLE FOR LOSS OF PROFITS OR
BENEFITS, INDIRECT, SPECIAL, CONSEQUENTIAL OR OTHERWISE ARRISING FROM ANY BREACH OF THIS WARRANTY OR
OTHERWISE.
Unplug the 5VDC from the back and unplug the phone lines; Wait 6 seconds then plug
them back in, make sure the AC adapter is plugged in securely.
Device not working or
stopped working
telephone was changed or power glitch - do as above, then select lines to get dial tones.
Some phone Lines are removed from device or do not exist. on non existing lines the lights
keep blinking and that is OK UN-plug phone lines for 5 seconds and plug it back in.
No Audio
Audio not Loud
Hum on the audio
Buzz on the audio
Make sure your audio is still playing by turning speaker ON to hear it. Try unplugging
USB/SD card and re-insert then re-power the device, if using external audio source, make
sure audio cord is OK and connected firmly.
Ensure flash drive is compatible in size (256MB to 8GB) -Insert flash drive to PC, copy all files to a folder
in PC, then delete all files on the USB flash drive then Right click & select FORMAT hit Start then copy
all files you want back to the USB drive and try it. Try using a PC not Apple when making file changes
Adjust the volume on iHold , use a louder produced .mp3 file
If connection to a PBX or AUX audio be sure to use “ground isolated” audio cord, Try another
audio device if using AUX in
Device does not activate
or stopped activating
Innovative Telecommunication Technology LLC
1112 Montana Ave Suite 25 Santa Monica, CA 9 4 3 USA
http://www.invotel.com Phone [phone]
Hold Music
activates in a conference
call or when two phones
pick up at same time
In setting 2 or 3 if for any reason the hold music is activated inadvertently, it can always
be deactivated by pressing the FLASH button
Conference calls can be done a better way: Press FLASH, you will get a dial-tone now
dial the phone number of the 2nd party then press FLASH to join the two calls together.
MOH works but audio does
not stop when call is
picked up in 1 setting
Wire distance to adapter is too long, Centralize the location of device to be as close as possible
to all the phones. Try Programming A2, Try the setting 2 or 3 with Flash then Hold If you are re-
wiring “daisy chain” wiring works better than ” star” or “home run” or Independent wiring
Some Phones work some
do not
All your phones need to be similar model for activation in 1setting. If you mix different
phone models, Use 2 or 3 settings
Randomly Hold music
starts to play by it self or
does not activate in 1
setting
The call needs to be on Hold at least 2 seconds before you may pick it up.
When you hang up, wait a second before selecting the same line again.
Check for extra devices sharing that line like Message indicator, Answering machine,
Alarm system, credit card machine, etc. Use a “privacy module” between the line and that
extra device to keep them off the line when line is being used by your phone.
Set your Alarm system and/or your DSL line to share FAX line not your voice lines.
Excessive wiring- Total wire length per line must be under 3 feet (for example if you have 9
wall jacks -no matter a phone plugged in or not- and each jack is connected via a 1 foot wire to a common point then
your total wire length is 9 x 1 =9 feet )
Audio shuts off or flickers
Extensive audio volume. Lower the volume to proper level.
AudioImage
PBX or KSU phone system
does not give Hold music
Connect the iHold Audio Output jack to the PBX “MOH” port with correct audio cord and
Re-power, do not connect phone cords - switches do not matter (C2 recommended) , do
not press NXT/AUX for 5 seconds.
LED double blinks OFF then
turns ON on some lines
Problems Possible Cause / Solution
P5