LightBug Zero User manual

LightBug Zero & Pro
User Manual
Due to software updates, your experience of the software interface (including
but not limited to software features, user interfaces, and interaction
experiences) may differ from the interface presented in this manual. The
software interface is subject to change as we continuously work on providing
you with the best experience!

Contents
Meet LightBug 6
LightBug Zero 6
LightBug Pro 7
Getting your tracker ready for initial use 8
Charging your tracker: 8
Activating your tracker 9
Creating an account: 9
Linking your first tracker to your account: 11
Step 1: Entering Serial Numbers 11
Step 2: Setting up your Data Plan 13
Step 3: Adding billing information 14
Adding more trackers to your account: 15
Configuring your LightBug Tracker using the setup wizard: 16
Configuration Mode 17
Easy Mode 17
Step 1: Customise your device 18
Step 2: Select the device mode 19
Easy Mode: Long Battery Life 20
Power Budgeting 20
Strict Budget 21
Easy Mode: Motion Tracking 23
Home Setup - Wifi Network 24
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Flexible Mode 25
Step 1: Customise your device 26
Step 2: Motion Detection 27
Motion Detection: Enabled 27
Home Setup - Wifi Network 29
Motion Detection: Disabled 30
Using the LightBug App and Web Portal 31
The Map 32
Map View Settings 33
Getting Device Information & Location History 36
Settings 38
Configuration 38
Notifications 39
Status Alerts 41
Motion 41
Delivery 41
Zones 41
Tags 42
Data Plan 44
Updating billing information 45
Adding more trackers to your account 47
Changing data plan 48
Deactivating your tracker 50
Reactivating your tracker 52
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Reports 53
General Reports 54
Zone Reports 55
Vehicle Reports 55
Sensor Reports 56
Setting Up Automatic Report Delivery 57
Exporting Reports 60
Notifications 61
Account 62
My Account 62
Preferences 63
Details 64
Log Out 65
Notifications 66
Change Account Password 68
Geofences 69
Create a Geofence 69
Delete Geofence 75
Edit Geofence 75
How Things Work Under the Hood 76
How the Location Technologies Work 76
Simple Troubleshooting 77
Why are location updates not instant? 77
Why is my tracker not transmitting? 77
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Why is my tracker giving inaccurate locations? 78
Why is my battery not lasting as long as advertised? 78
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Meet LightBug
LightBug Zero
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LightBug Pro
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LED Indicators
The LEDs indicators can be found on the side of the Zero
and Pro. The small icons above each of the indicators show
what information they display.
Quick Button Press
Pressing the button the tracker for less than 1 second will
display the following information (from left to right).
Battery - this indicator shows the current charge of
the tracker. 1-4 LEDs will glow solid orange:
1 LED – device is 0%-25% charged
2 LEDs – device is 25%-50% charged
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3 LEDs – device is 50%-75% charged
4 LEDs – device is 75-100% charged
GPS signal* – this indicator shows whether GPS is
detected. It glows solid orange when operational,
but glows solid red when GPS is unavailable. It is
normal for GPS to be unavailable when the tracker is
indoors.
GSM signal* – this indicator shows the GSM signal
strength. It glows solid orange when operational,
but glows solid red when GSM is unavailable. GSM
may not be available in areas with poor cell phone
coverage.
*The signal indicators are for diagnostic purposes only.
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Getting your tracker ready for initial
use
Charging your tracker
You will need to charge your tracker as follows before
initial use:
The LightBug Zero needs to be charged for at least 3
hours.
The LightBug Pro needs to be charged for at least 5 hours.
The LightBug Zero and the LightBug Pro can be charged
using the included magnetic Micro USB charging cable
either via wall adapter or via USB port.
It is advisable to use an adapter plugged into a power
socket rather than using a computer USB port or similar.
Hint: Our trackers support Quick Charging! With Quick
Charge, you can fully charge a depleted Pro tracker in just 2.5
hours.
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When connecting the magnetic Micro USB charging cable
to the tracker you will hear a beep and the battery LEDs
will light up.
While charging, the battery LEDs display the charge of the
device like a power bank:
1st LED light blinking orange – the device is 0%-25%
charged and charging
2nd LED light blinking orange – the device is 25%-50%
charged and charging
3rd LED light blinking orange – the device is 50%-75%
charged and charging
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4th LED light blinking orange – the device is 75%-99%
charged and is charging.
The battery LEDs will turn off once the device is fully
charged.
Battery Status
When the device is not charging, press the button on the
tracker for less than 1 second to display the current charge
of the tracker. 1-4 of the battery LEDs will glow orange:
1 LED – device is 0%-25% charged
2 LEDs – device is 25%-50% charged
3 LEDs – device is 50%-75% charged
4 LEDs – device is 75%-100% charged
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Activating your tracker
To activate your tracker, you will need to download the
LightBug App on your smartphone or visit our web portal:
https://lightbug.cloud/
Creating an account:
Once you have downloaded the LightBug App or visited
our web portal, you will need to register an account if you
do not already have one.
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Linking your first tracker to your account:
After creating a new account, the LightBug App or the web
portal will guide you through the simple steps to link your
tracker to your account.
Step 1: Entering Serial Numbers
Enter your tracker Serial Number. The serial number is on
the back of the LightBug Zero and on the side of the
LightBug Pro.
Hint: If you have Bluetooth enabled while using the LightBug
App, it will automatically detect the device serial number and
fill it in for you.
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Step 2: Setting up your Data Plan
Choose a data plan. You can change your plan and billing
period later on.
Note: The Standard Data Plan allows for up to 6 location
updates per day and disables motion detection, while the
Unlimited Data Plan has no restrictions.
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Step 3: Adding billing information
Add your billing information so that your tracker will
remain active after your free trial period.
Caution: Your LightBug tracker will not activate if you do not
add your billing information.
You will not be charged until your free trial period is
over.
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Adding more trackers to your account:
If you would like to add more trackers to the same
account, you will need to be logged into the desired
account and then follow the steps outlined in this section
of the User Manual.
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Pairing your Lightbug Tracker to
your smartphone
Now that you have activated your tracker, you can pair it to
your smartphone enabling features such as Bluetooth safe
zone, tracker alarm and ranging functionality.
Pairing your tracker via BlueTooth
It is not possible to pair your tracker on the Lightbug web
portal, you must install the Lightbug App to pair and use
these features.
Your tracker should be at hand or close by. If your tracker
is more than 40m away, pairing will be unsuccessful.
Step 1: Select the tracker
On the Map page of the Lightbug App press ‘Range’
Note: If you already have more than one tracker on your
account, you will first need to select the tracker you would like
to pair using the drop-down arrow.
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