LightBug Zero User manual

LightBug Zero & Pro
User Manual
Due to software updates, your experience of the software interface (including
but not limited to software features, user interfaces, and interaction
experiences) may differ from the interface presented in this manual. The

LightBug User Manual Page 2of 79
software interface is subject to change as we continuously work on providing
you with the best experience!
Contents
Meet LightBug 5
LightBug Zero 5
LightBug Pro 6
Getting your tracker ready for initial use 7
Charging your tracker: 7
Activating your tracker 8
Creating an account: 8
Linking your first tracker to your account: 11
Step 1: Entering Serial Numbers 11
Step 2: Setting up your Data Plan 13
Step 3: Adding billing information 14
Adding more trackers to your account: 15
Configuring your LightBug Tracker using the setup wizard: 16
Configuration Mode 16
Easy Mode 17
Step 1: Customise your device 18
Step 2: Select the device mode 19
Easy Mode: Long Battery Life 20
Power Budgeting 20
Strict Budget 21
Easy Mode: Motion Tracking 23
Home Setup - Wifi Network 23
Flexible Mode 24

LightBug User Manual Page 3of 79
Step 1: Customise your device 27
Step 2: Motion Detection 29
Motion Detection: Enabled 29
Home Setup - Wifi Network 31
Motion Detection: Disabled 32
Using the LightBug App and Web Portal 33
The Map 34
Map View Settings 35
Getting Device Information & Location History 38
Settings 40
Configuration 40
Notifications 41
Status Alerts 43
Motion 43
Delivery 43
Zones 44
Tags 44
Data Plan 46
Updating billing information 47
Adding more trackers to your account 49
Changing data plan 50
Deactivating your tracker 52
Reactivating your tracker 54
Reports 55
General Reports 56
Zone Reports 57
Vehicle Reports 57

LightBug User Manual Page 4of 79
Sensor Reports 58
Setting Up Automatic Report Delivery 58
Exporting Reports 61
Notifications 62
Account 63
My Account 63
Preferences 64
Details 65
Log Out 66
Notifications 67
Change Account Password 68
Geofences 69
Create a Geofence 69
Delete Geofence 75
Edit Geofence 75
How Things Work Under the Hood 76
How the Location Technologies Work 76
Simple Troubleshooting 77
Why are location updates not instant? 77
Why is my tracker not transmitting? 77
Why is my tracker giving inaccurate locations? 78
Why is my battery not lasting as long as advertised? 78

LightBug User Manual Page 5of 79
Meet LightBug
LightBug Zero

LightBug User Manual Page 6of 79
LightBug Pro

LightBug User Manual Page 7of 79
Getting your tracker ready for initial
use
Charging your tracker:
You will need to charge your tracker as follows before initial
use:
The LightBug Zero needs to be charged for at least 3 hours.
The LightBug Pro needs to be charged for at least 5 hours.
The LightBug Zero and the LightBug Pro can be charged
using the included magnetic Micro USB charging cable either
via wall adapter or via USB port.
It is advisable to use an adapter plugged into a power socket
rather than using a computer USB port or similar.
Hint: Our trackers support Quick Charging! With Quick Charge
you can fully charge a depleted Pro tracker in just 2.5 hours.

LightBug User Manual Page 8of 79
Activating your tracker
To activate your tracker you will need to download the
LightBug App on your smartphone or visit our web portal:
https://lightbug.cloud/
Creating an account:
Once you have downloaded the LightBug App or visited our
web portal, you will need to register an account if you do

LightBug User Manual Page 9of 79
not already have one.

LightBug User Manual Page 10 of 79

LightBug User Manual Page 11 of 79
Linking your first tracker to your account:
After creating a new account the LightBug App or the web
portal will guide you through the simple steps in order to
link your tracker to your account.
Step 1: Entering Serial Numbers
Enter your tracker Serial Number. The serial number is
located on the back of the LightBug Zero and on the side of
the LightBug Pro.
Hint: If you have Bluetooth enabled while using the LightBug
App, it will automatically detect the device serial number and fill
it in for you.

LightBug User Manual Page 12 of 79

LightBug User Manual Page 13 of 79
Step 2: Setting up your Data Plan
Choose a data plan. You can change your plan and billing
period later on.
Note: The Standard Data Plan allows for up to 6 location
updates per day and disables motion detection, while the
Unlimited Data Plan has no restrictions.

LightBug User Manual Page 14 of 79
Step 3: Adding billing information
Add your billing information so that your tracker will remain
active after your free trial period.
Caution: Your LightBug tracker will not activate if you do not
add your billing information.
You will not be charged until your free trial period is
over.

LightBug User Manual Page 15 of 79
Adding more trackers to your account:
If you would like to add more trackers to the same account
you will need to be logged in from the desired account and
then follow the steps outlined in this section of the User
Manual.

LightBug User Manual Page 16 of 79
Configuring your LightBug Tracker
using the setup wizard:
You can always change the settings on your tracker via the
Settings tab:
Configuration Mode
Select the configuration mode best suited to your needs.

LightBug User Manual Page 17 of 79
1. Easy Mode - designed to provide the most optimised
settings for common use cases.
2. Flexible Mode - designed to give you a little bit more
control but is still still easy to set up.
3. Advanced Mode - this mode is only recommended if
you have spoken to our support team first, because
of this set up for Advanced Mode will not be covered
in this manual. (Use at your own risk)
Easy Mode
Easy Mode is designed to provide the most optimised
settings for common use cases based on our experience.

LightBug User Manual Page 18 of 79
Step 1: Customise your device
Give your tracker a name and dot colour so you can quickly
identify it if you have more than one tracker on the same
account.

LightBug User Manual Page 19 of 79
Step 2: Select the device mode
There are two device modes available in Easy Mode, you will
need to pick the one best suited to your use case:
1) “Long Battery Life” - which disables motion detection and
switches the device to a fixed update mode. You will receive
updates at fixed intervals, regardless of whether or not the
tracker has moved.
2) “Motion Tracking” - which enables motion detection on
your device. It works great if you want to receive an alert
when the tracker moves or if you need to see more refined
information about where your tracker has been.
Caution: This mode does drain the battery faster.
Note: You will need to be on the Unlimited Data Plan to utilise
this mode.
If you decide that the “Long Battery Life” mode is best for
you then follow the steps directly below. If you would
prefer the “Motion Tracking” mode skip to the specific
steps for that plan.

LightBug User Manual Page 20 of 79
Easy Mode: Long Battery Life
This step allows you to configure how often you want the
tracker to update its location based on your desired battery
life.
Note: The battery life estimates may vary. Actual battery life
may be significantly less than the mentioned values in poor
signal areas.
Power Budgeting
This feature is not mandatory but is helpful to guarantee a
minimum battery life as it restricts the amount of power to
be used when transmitting location updates, so if the
conditions are not so great and the tracker has to use a lot
of power to transmit it will ignore the location update and
try again later if the conditions are better.