LightBug Zero User manual

LightBug Zero & Pro
User Manual
Due to software updates, your experience of the software interface (including
but not limited to software features, user interfaces, and interaction
experiences) may differ from the interface presented in this manual. The

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software interface is subject to change as we continuously work on providing
you with the best experience!
Contents
Meet LightBug 5
LightBug Zero 5
LightBug Pro 6
Getting your tracker ready for initial use 7
Charging your tracker: 7
Activating your tracker 8
Creating an account: 8
Linking your first tracker to your account: 11
Step 1: Entering Serial Numbers 11
Step 2: Setting up your Data Plan 13
Step 3: Adding billing information 14
Adding more trackers to your account: 15
Configuring your LightBug Tracker using the setup wizard: 16
Configuration Mode 16
Easy Mode 17
Step 1: Customise your device 18
Step 2: Select the device mode 19
Easy Mode: Long Battery Life 20
Power Budgeting 20
Strict Budget 21
Easy Mode: Motion Tracking 23
Home Setup - Wifi Network 23
Flexible Mode 24

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Step 1: Customise your device 27
Step 2: Motion Detection 29
Motion Detection: Enabled 29
Home Setup - Wifi Network 31
Motion Detection: Disabled 32
Using the LightBug App and Web Portal 33
The Map 34
Map View Settings 35
Getting Device Information & Location History 38
Settings 40
Configuration 40
Notifications 41
Status Alerts 43
Motion 43
Delivery 43
Zones 44
Tags 44
Data Plan 46
Updating billing information 47
Adding more trackers to your account 49
Changing data plan 50
Deactivating your tracker 52
Reactivating your tracker 54
Reports 55
General Reports 56
Zone Reports 57
Vehicle Reports 57

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Sensor Reports 58
Setting Up Automatic Report Delivery 58
Exporting Reports 61
Notifications 62
Account 63
My Account 63
Preferences 64
Details 65
Log Out 66
Notifications 67
Change Account Password 68
Geofences 69
Create a Geofence 69
Delete Geofence 75
Edit Geofence 75
How Things Work Under the Hood 76
How the Location Technologies Work 76
Simple Troubleshooting 77
Why are location updates not instant? 77
Why is my tracker not transmitting? 77
Why is my tracker giving inaccurate locations? 78
Why is my battery not lasting as long as advertised? 78

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Meet LightBug
LightBug Zero

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LightBug Pro

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Getting your tracker ready for initial
use
Charging your tracker:
You will need to charge your tracker as follows before initial
use:
The LightBug Zero needs to be charged for at least 3 hours.
The LightBug Pro needs to be charged for at least 5 hours.
The LightBug Zero and the LightBug Pro can be charged
using the included magnetic Micro USB charging cable either
via wall adapter or via USB port.
It is advisable to use an adapter plugged into a power socket
rather than using a computer USB port or similar.
Hint: Our trackers support Quick Charging! With Quick Charge
you can fully charge a depleted Pro tracker in just 2.5 hours.

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Activating your tracker
To activate your tracker you will need to download the
LightBug App on your smartphone or visit our web portal:
https://lightbug.cloud/
Creating an account:
Once you have downloaded the LightBug App or visited our
web portal, you will need to register an account if you do

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not already have one.

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