LogicMark 37911 Installation manual

v1.2-L4
English
Guardian Alert
DEALER SET-UP & PROGRAMMING INSTRUCTIONS
Model # 37911
With DECT Technology

2LifeSentry® v1.2-L4
THESE INSTRUCTIONS ARE FOR THE DEALER. REFER TO THE USER
“SET-UP & OPERATING” INSTRUCTIONS FOR NORMAL OPERATION.
These instructions are for the Dealer to set-up and program the LifeSentry system
to operate with the Central Station of your choice.
The LifeSentry product (the “System”) uses the industry standard “Contact ID”
and “4+2” protocols.
Voice prompts provide easy set-up and testing.
Basic set-up requires you to:
• Install the 4 AA rechargeable Ni-mH batteries in the Base unit.
• Install one of the special Lithium-Ion rechargeable batteries into the Pendant
• Install the second Lithium-Ion rechargeable battery in the Base charger.
Basic programming requires you to enter:
• The central station telephone number(s)
• The 4 digit account code of your customer.
There are several special options you can set for additional features - these include:
• Changing the 4 digit factory password to a password of your choice.
• You can enter two telephone numbers - the primary number, and a secondary
numberincasetherstnumberisbusyorunreachable.
• You can program the System to send Restore Codes.
• You can program the System to send a Periodic Test Signal every day, every
week, or every 30 days.
• The System can learn up to a total of 4 Pendants and Emergency Wall Com-
municators.
NOTE: At any time in the future, you can download (remotely change) all of these
setting over a telephone line using any touch-tone phone.
NOTICE - Please read all of the Limitations of Liability and the Disclaimer and
Limited Warranty that are in the user SET-UP & OPERATING Instructions.

v1.2-L4 LifeSentry®3
TABLE OF CONTENTS
System Components..................................................................................4
Installing the Batteries..............................................................................5
Connecting the Base Unit
Power Connection.................................................................................7
Telephone Connections.........................................................................7
Communication Protocol Options.........................................................8
Line Seizure ..........................................................................................9
Dealer Programming
Key to LED Status ..............................................................................10
Programming Central Station Tel Numbers & Account Codes ......... 10
Central Station Number / Account Code Programming Worksheet....12
To Change a 4 Digit Password............................................................13
Setting Programming Options.............................................................13
Remotely Programming a System ......................................................17
Adding Additional Pendants to the System ........................................18
Basic Set-up and Test
Lanyard, Belt Clip or Wrist-Strap .....................................................20
Battery Check ....................................................................................20
System Check ....................................................................................21
Operating Range................................................................................22
Testing ...............................................................................................22
Out of Service Storage or Transportation..........................................22
Troubleshooting Guide ...........................................................................23
Central Station Items of Interest ...........................................................24
Replacement Parts / Optional Accessories............................................26
Product Specications ...........................................................................27

4LifeSentry® v1.2-L4
Pendant
Rechargeable Lithium-Ion Special
Pendant Batteries - 2 Pieces
Base Unit
AC Adapter
Phone Cord
Wrist / Walker / Wheelchair
strap
Belt Clip
Lanyard
Rechargeable AA Batteries - 4 Pieces
System Components:
The items below are included with your System .

v1.2-L4 LifeSentry®5
Installing the Batteries
Pendant - small white batteries. The Pendant requires one of the white
Li-Ion (Lithium Ion) batteries at any given time. The pendant should be able
to run more than 4 months on a fully charged battery with 1 hour of talk time
when fully charged. The second battery is to be charging in the Base unit
when not being used in the Pendant. There is no problem of over charging
while in the Base charger.
To install the Pendant battery - unscrew the battery cap counter-clockwise.
Pull the battery cap off. Install the battery with the negative side up facing
the cap. Re-install the cap by screwing the cap clockwise until snug.
The Pendant Batteries are shipped from the factory with a partial charge – and
will only standby a short period of time. Your unit has 2 pendant batteries
and it is recommended to exchange the battery that is in the base charger
withthebatteryinthependantaftertherstdayofuse.Thiswillassurethe
battery in the pendant is fully charged and will standby several months before
needing to be exchanged/charged again.
You can check the battery status at any time by simply pushing the gray bat-
tery test button on the back of the Pendant for a second.
NOTE: These white batteries are very special batteries that are not available
atyourlocalstore.SeeSpecicationonpage27formoredetails,orcontact
your distributor to purchase replacement batteries.
Place the extra Pendant battery into the front charging area of the Base unit
so that it will charge and be ready when its time to swap the batteries around.
The LED on the right side will turn red when charging and green when fully
charged.
LED

6LifeSentry® v1.2-L4
Base - larger batteries: The Base unit requires 4 rechargeable 2400 mAH
NiMH batteries (included). Unlike the Pendant battery - these are readily
available. They will provide you with up 24 hours of battery back-up protec-
tion in the event of a power failure. They will not be damaged by continually
charging in the base unit. The ratings on these can be 2400 mAH or higher.
Whenyourstgetyourunit-thesebatterieswillprobablybelow,oreven
fully discharged - and will need to be charged overnight before being able
to provide you the 24 hour battery back-up protection.
Remove the cover on the bottom of the
Base unit. Install the 4 batteries as shown
in the plastic engraving in the battery
compartment area. A few seconds after
you install these, you might hear “Run-
ning on battery power”. When the unit is
operating on the backup batteries, it will
announce “Running On Battery Power”
twice and the RED Power LED will con-
tinuetoash.Ifpowerisnotrestored
with in an 8 hour period, the unit will
start to announce “Running On Battery
Power” once every 30 minutes until power is restored or the back up batteries
are depleted. (If you do not hear this announcement, and the Power LED is
on solid, that means that you have already plugged in the power adaptor).
NOTE: the voice prompts of “battery is OK” etc only apply to the pendant
battery - not to the status of the base unit’s batteries. It is recommended that
you replace the base unit batteries with a new set of similar batteries every
two years.
Master ON/OFF switch:
LifeSentry has a Master ON/OFF switch on the bottom of the base unit –
just left of the rechargeable batteries for the base unit. This switch controls
all power – back up batteries and power from the AC adapter. This switch
should be ON at all times while the unit is in use. This switch should only
be turned OFF if the LifeSentry unit is taken out of service – during trans-
portation or no longer needed.

v1.2-L4 LifeSentry®7
Connecting the Base Unit
Power Connection. Simply plug in the AC Adapter in to the nearest
electrical outlet. Plug the other end of the AC power adapter into the Base
unit. You need to push the plug into the opening in the Base unit and twist
90’ clockwise to lock in place. To remove in the future, simply rotate 90’
counter-clockwise and pull outward.
Caution: Do not plug the AC Adapter into an outlet which is controlled
by a switch. The switch could accidentally be turned off, thus rendering
the Base unit inoperable after approximately 24 hour when the back up
batteries become discharged.
Telephone Connection. A standard telephone line is required to use your
System. Your phone will work with your existing touch-tone phone line and
existing service. It works the same way as any cordless phone. NOTE:
Touch Tone service is required.
Simply plug one end of the telephone cord into a telephone jack, and the
other end into the “Line In” jack at the back of the Base unit. Note - you
willfeela‘click’whenthecordsarermlyseatedinthewallandtheBase
unit jack receptacles.
If you need to plug a conventional telephone into same outlet used by the Base
unit, simply plug the telephone into the spare jack labeled “To House Phone”

8LifeSentry® v1.2-L4
Communication Protocol Options:
The Life Sentry unit supports 3 different alarm communication protocols –
Contact ID, 4+2 and DIGI Format - to help the installer deal with any type
of phone system that the customer may be using:
Contact ID alarm communication protocol is not recommended for use with
VoIP internet phone systems - such as Skype, MagicJack, Vonage, Comcast,
Fox, etc… Presently the reliability of such services is not adequate for use
with Contact ID in an emergency situation. See page 24 & 25 for more details.
4+2 is a “pulsed” alarm communication format that is much more reliable
communication protocol with VoIP phone systems – but not all Central Sta-
tions support the use of 4+2 communication protocol. Please check with
your Central Station for recommendations before using 4+2 on a VoIP phone
system. See page 24 & 25 for more details
DIGI Format is a proprietary format only supported by one central station
at this time.
How to Handle VoIP, DSL and other Internet phones: See above com-
ments on Communication Protocols for your best option.

v1.2-L4 LifeSentry®9
Line Seizure
The phone plugged into the “To House Phone” jack will have the line
seizure feature. This means that whenever the Base unit chooses to dial out
during an emergency - it will seize the line from the phone that is plugged
into this “To House Phone” jack if it is in use - and disconnect it - so that the
Base unit can dial out. This is known as ‘Local line seizure’.
Notice: If you choose to have ‘Whole house line seizure’, you need to run
all phones through this “To House Phone” jack as is typically done for such
professional installations.
Dealer Programming Instructions
The System has several features to help with the programming. First are the
voicepromptsatalmosteverystage.Theygiveyouagoodaudibleconr-
mation of the progress as you are programming.
Second are the LED lights on the base unit and the Pendant. Here is the key
for the LEDs:

10 LifeSentry® v1.2-L4
Key to LED Status
BASE RED LED functions:
Off: No AC power/No Back-up Battery Power
Solid: AC power
Flashing: Running on Battery Back-up
BASE GREEN LED functions:
Off: Standby
Solid: Dialing/Talking or Learn Mode
Flashing: Pendant Learning or Low Pendant battery
PENDANT LED (single RED LED) Functions:
Off: Standby
Solid: Dialing or Talking
Flashing: Pendant Learning
EMERGENCY WALL COMMUNICATOR LED (single RED LED)
Functions (Note - this is an optional accessory):
Off: Standby
Solid: Dialing or Talking
Flashing: Pendant Learning
Programming Central Station Telephone Numbers & Account Codes:
The System must be programmed with the central station telephone number(s)
and a 4 digit account code before operation can be successful. The System
can learn 2 telephone numbers. You will need a “primary”, and a “second-
ary” number as a back-up in case the primary number is busy.
NOTES:
• You program the System using a touch-tone telephone connected on
the same line as the Base unit. You will hear the Base unit speak each
number that is pushed as you push them.
• Dial slowly and listen for each number to be announced. If you did
not hear the announcement - the number was not recorded.
• TheSystemcanlearnnumbersupto32digitslong,
• Ifyouchosetoonlyprogramonecentralstationnumber,simplyenter
“#” in place of the second number.

v1.2-L4 LifeSentry®11
• Needtoaddapauseinyournumbersequence......simplyinserta“”
where ever you need a 1 second pause. Insert “” if you need a 2
second pause.
• Remembertoprograma1before any long distance numbers.
• RemembertoprogramanyAREA CODE numbers if needed.
• RemembertoprogramanyPREFIX NUMBERS (like 9 to get an outside
line) if needed.
Step 1: Write out the numbers you are wanting to program into the system.
BelowwewillrefertoNumber1astherstnumber,Number2asthesecond
number etc. Include area-codes and a 1 or 9 if they are needed for dialing.
Step 2: Establish a phone connection with your cell phone. This is done as
follows. From your home phone (on the same line as the System is hooked-up
to) call your cell phone (or any other number if you don’t have a cellphone
handy). Answer the phone (or wait until the number called answers the
phone and tell them just to wait a minute while you program your system).
Note: If you don’t have an open line when you begin to program the unit
with your telephone - the phone company will think you are trying to dial
an outside number and will try to complete the call. By having the phone
line already in use with your cell phone or other called party - you are now
ready to program the System.
Step 3: With the phone connection established in Step 2, slide the slide
switch at the back of the Base unit to Programming Mode . You will hear
an audible announcement of this position.
Step 4: Determine how many central station numbers you want to enter.
One or two. Follow the next steps to enter these numbers.
NOTE: The “#” key (the key in the lower right corner of your phone keypad)
must be entered after the password, after each central station number , and
after the account code as shown in the steps below. Do not ignore the “#”
key.

12 LifeSentry® v1.2-L4
Central Station Number & Account Code Programming:
Note: You will be using your telephone keypad on an open telephone line to
program the System numbers. (A cellphone is easiest). The base will speak
each number that is pushed on the telephones keypad and, you DO NOT
have to program a secondary (or back-up) central station telephone number
unless recommended by the Central Station.
1. Call your cell phone from the telephone on the same line as the Base unit.
Answer your cellphone and keep this line open for the following steps.
2. Slide Programming switch to Programming Mode)
3. Enter (Password) – XXXX then “#” (Default is “1 2 3 4”)
[Voice prompt – Enter 1st phone number followed by “#”]
4. Enter primary central station number – X XXX XXX XXXX then “#”
[Voice prompt – Enter 2nd phone number followed by “#”]
5. Note: to skip secondary phone number - just enter “#” again
6.
Enter secondary central station phone number – X XXX XXX XXXX then “#”
[Voice prompt – Enter 4 digit account number]
7. Enter4digitaccountnumber–AAAAthen“#”
[Voice prompt – Programming complete]
8. Slide Programming Switch to Normal Operation (“Emergency Call
Mode”)
9. Programming complete!

v1.2-L4 LifeSentry®13
To Change the 4 Digit Password:
The factory default for the programming password is “1 2 3 4”. If you wish
to change this password, simply follows these steps:
Establish a phone line as you did in Step 2 on page 10.
Slide programming switch to Programming Mode.
Enter “1 2 3 4” or your old Password – XXXX then “* # * #”
[Voice prompt – Enter New Password ]
Enter “Y Y Y Y” (your new password) then “#”
[Voice prompt – Programming complete]
Slide Programming Switch to Normal Operation
[Voice prompt – “Emergency Call Mode”]
Setting Programming Options:
Always slide programming switch to Programming Mode to start - and
return back to Normal Operation (“Emergency Call Mode”) when
complete.
As always - First establish a phone line as you did in Step 2 on page
10. However, several options can be changed during one programming
session but you must exit and re-enter the password each time. (You
do not have to open a new phone line or slide the switch each time an
option is set).
There are a four options that you may wish to set. These are as follows:
Option #1 – Dial 9 Before Number
Option #2 - Communication Protocol Options
Option #4 - DEMO / Tradeshow Mode
Option#7–SendRestoreMessage
Option #8 – Periodic Test Interval
Option #9 – Reset To Factory Settings

14 LifeSentry® v1.2-L4
Use these directions to set the options:
Option #1 – Dial 9 Before Number
1. Enter (Password) – XXXX then “**” (Default is 1234)
[Voice prompt – Option Mode]
2. Enter – 1
[Voice prompt – Dial 9 before number,
1 for YES – 3 for NO]
3. Enter either 1 or 3
. [Voice prompt 1 – YES]
. [Voice prompt 2 – NO] – FACTORY SETTING
4. Enter “#” (to exit programming mode)
[Voice prompt – Programming complete]
5. Slide Programming Switch to Normal Operation
[Voice prompt – “Emergency Call Mode”]
Option #2 – Alarm Communication Protocol
1. Enter (Password) – XXXX then “**” (Default is 1234)
[Voice prompt – Option Mode]
2. Enter – 2 [Voice prompt – Alarm Communication Protocol],
1 for CONTACT ID - FACTORY SETTING
2 for 4+2
3 for DIGI Format (a special case proprietary use)
3. Enter either 1, 2 or 3
[Voice prompt 1 – CONTACT ID]
[Voice prompt 2 – 4+2
[Voice prompt 3 – DIGI Format]
4. Enter “#” (to exit programming mode)
[Voice prompt – Programming complete]
5. Slide Programming Switch to “Normal Operation”
[Voice prompt – “Emergency Call Mode”]

v1.2-L4 LifeSentry®15
Option #4 – DEMO/Tradeshow Mode – THIS MODE IS FOR DEMO
MODE ONLY FOR SALESPERSONS. This feature is used to DEMO the
unit without having access to a telephone line. We use this feature with a
Viking DLE-200 test box. NEVER LEAVE THE UNIT IN THIS MODE
FOR NORMAL OPERATION.
1. Enter (Password) – XXXX then “**” (Default is 1234)
[Voice prompt – Option Mode]
2. Enter – 4 [Voice prompt – DEMO Tradeshow Mode],
1 for YES
3 for NO– FACTORY SETTING
3. Enter either 1 or 3
[Voice prompt 1 – YES]
[Voice prompt 3 – NO]
4. Enter “#” (to exit programming mode)
[Voice prompt – Programming complete]
5. Slide Programming Switch to “Normal Operation”
[Voice prompt – “Emergency Call Mode”]
Option #7 – Send Restore Message
(These are messages that are automatically sent to the central station to report
the AC Power or the communication (RF or battery) problem with the Pendant
has been restored or corrected).
1. Enter (Password) – XXXX then “**” (Default is 1234)
[Voice prompt – Option Mode]
 2. Enter–7
[Voice prompt – Send restore code to call center,
1 for YES – 3 for NO]
3. Enter either 1 or 3
[Voice prompt 1 – YES]
[Voice prompt 2 – NO] – FACTORY SETTING
4. Enter # (to exit programming mode)
[Voice prompt – Programming complete]
5. Slide Programming Switch to Normal Operation
[Voice prompt – “Emergency Call Mode”]

16 LifeSentry® v1.2-L4
Option #8 - Periodic Test Interval (for automatic check-in with central
station)
1. Enter (Password) – XXXX then “**” (Default is 1234)
[Voice prompt – Option Mode]
2. Enter – 8 [Voice prompt – Periodic test interval,
1 for 1 day,
   2for7days,–FACTORYSETTING
3 for 30 days]
3. Enter either 1, 2 or 3
[Voice prompt 1 – Every day]
   [Voiceprompt2–Every7days]
[Voice prompt 3 – Every 30 days]
4. Enter “#” (to exit programming mode)
[Voice prompt – Programming complete]
5. Slide Programming Switch to “Normal Operation”
[Voice prompt – “Emergency Call Mode”]
Option #9 – Reset To Factory Settings
1. Enter (Password) – XXXX then “**” (Default is 1234)
[Voice prompt – Option Mode]
2. Enter – 9
[Voice prompt – Reset to factory settings,
1 for YES – 3 for NO]
3. Enter either 1 or 3
[Voice prompt 1 – YES]
[Voice prompt 3 – NO]
4. Enter “#” (to exit programming mode)
[Voice prompt – Programming complete]
5. Slide Programming Switch to “Normal Operation”
[Voice prompt – “Emergency Call Mode”]
Note: The telephone numbers are erased, so if the Emergency button
is pushed, you will hear the dial tone and then “Hanging Up”

v1.2-L4 LifeSentry®17
Remotely Programming a System.
The System can be remotely programmed over a telephone line.
STANDARD METHOD: Simply call the number of the residence where
the Base unit is connected. Have the user slide the switch at the back of the
Base unit to “Programming Mode”. Then, proceed to program the System
as needed with the touch-tones of the phone on which you are calling from.
Have them slide the switch back to Normal Operation when done.
UNAIDED REMOTE PROGRAMMING METHOD
1. The dealer calls the customers phone number that the Life Sentry is
installed on
2. The dealer allows the phone to ring 1 ring cycle - (equivalent to 1 ring
back tone - about 6 seconds of ringing)
3. The dealer then hangs up
4. The dealer waits 5 seconds and dials the customer phone number again
a. The Life Sentry sees this second call within a 30 second period and
immediately answers the phone.
b. The Life Sentry will only start this 30 second timer - waiting for a
second call to ring the phone ONLY if the phone only rings 1 time.
If the phone rings more than 1 time, the Life Sentry unit will not start
the timer and will NOT wait for the second call - feature is canceled
and reset.
5. As soon as the Life Sentry answers the call, [voice prompt – program-
ming mode] is played
6. The dealer enters the 4 digit password and then Life Sentry enters pro-
gramming mode (unit will program normally)
7.Ifnopasswordoranincorrectpasswordisenteredwithin15seconds,
the Life Sentry unit will hang up and reset.
8. The dealer will push #9 to end programming, exit and reset the Life
Sentry unit.
Note: the programming voice prompts will still be heard from the base while
the unit is being remotely programmed – this is designed to allow the cus-
tomer know that changes are being made to their unit.

18 LifeSentry® v1.2-L4
Adding Additional Pendants to the System.
The System comes with one Pendant. If you want to add additional pendants
or the Emergency Wall Communicators accessories to your system (for a
combined total of 4) - follow the directions here. If not, skip this section.
The Pendant’s unique ID code should already be learned into the Base unit
when it came from the factory. You can add additional Pendants (up to 4)
to the System by simply teaching each Pendant’s ID code to the Base unit.
When more than 1 Pendant is learned the base, the base unit will announce
the Pendant number (i.e. Pendant #X, battery is OK) at the base when doing
a manual battery or system check
Anytime the Pendant reports to the call center (Emergency Wall Commu-
nicator or Pendant battery status), the pendant number information is also
transmitted to the call center – Zone 1, 2, 3,… for Pendant or Emergency
Wall Communicator 1, 2, 3, or 4.
To program a new Pendant or Emergency Wall Communicator to the Base
unit:
On the Base Unit:
1. Push and release the RED Code Learn button on the back of the Base
unit. You will hear a voice prompt “Pendant Learning”
On the Pendant:
2. PUSH the Gray Battery Test button and the Blue Panic button simulta-
neously. HOLD both buttons until you hear “Pendant Learning” from

v1.2-L4 LifeSentry®19
the Pendant - then release both buttons on the Pendant.
• NotethatthepanicbuttonisREDontheEmergencyWallCom-
municator
• If“BaseandPendantoutofRange”or,“PendantLearningFailed”
is heard from the pendant, STOP - wait 30 seconds and start at step
#1 again.
3. When the Pendant Learning has been successful you will hear “All
Systems are OK”
• If“BaseandPendantoutofRange”or,“PendantLearningFailed”
is heard from the Base or Pendant, STOP - wait 30 seconds and start
at step #1 again.
Notes:
• Youhavelessthan45secondsafterpushingtheREDCodeLearnbutton
on the base unit to get the pendant to enter “Pendant Learning” mode.
• Teachingadditionalpendantsdoesnoterasepreviouslylearnedpen-
dants. It adds it to the list.
• Thebaseunitwillautomaticallyexitthependantlearningmodeafter
several seconds or if Pendant Learning Failed.
• Ifyouhearthevoiceprompt“BaseandPendantOutofRange”or,
“Pendant Learning Failed” an error has occurred, wait 30 seconds for
the base to reset and repeat steps 1 & 2.
• Only4Pendantscanbelearned.IfPendantshavebeenlostorreplaced,
we recommend you erase all pendants and re-learn all current Pendants.
You can erase all previously learned pendants (and Emergency Wall Com-
municators) by simply holding down the red Code Learn button at the back
oftheBaseunitfor8seconds.Youwillheartheconrmationof“Previous
Pendant Codes Erased” from the Base unit. After that, you can program a
new pendant to the base unit following the steps above as desired.

20 LifeSentry® v1.2-L4
Basic Set-up and Test
Lanyard, Belt Clip or Wrist Strap.
The System comes with 3 accessories for carrying the pendant . You can
carry the Pendant using the Lanyard. You can slide the Pendant in the Belt
Clip, or you can use the Wrist-strap as a means to carry the Pendant. Note
that the Wrist-Strap can also be used as a way to attach the Pendant to a wheel
chair. Choose the method that
suits your customer’s needs.
The drawing at the right shows
the method of attaching the
lanyard to the Pendant. Note
that the lanyard has a break-
away feature to release if the
lanyard gets caught on some-
thing while around someone’s
neck.
Battery Check:
The Pendant has a built-in battery tester. When you press the Gray button at
the back of the Pendant, a voice announcement will inform you of the battery
condition. One of the following messages will be heard:
“Battery is ok.”
Check the battery condition twice a month.
“Battery is low.”
The battery should be replaced within the next week.
“Replace battery now.”
The battery should be replaced now.
Remind your customers to test the battery at least twice a month
along with the System Check outlined on the next page.