Mobile Alert 4G Mobile Alert Smart GPS Tracker User manual

TeleHealth Alert Device
Mobile Alert GPS Tracker
User Manual
Mobile Alert

Thank you for choosing the Mobile Alert
GPS Smart Tracker.
Each device has been carefully tested
and inspected to meet the highest
quality standards.
Our mobile alert tracker wasdesigned
to give you the mobility and freedom to
go virtually anywhere you want, without
ever worrying about getting help in an
emergency.

Our mobile alert tracker uses a nation-
wide wireless 4G network to contact a
team of emergency operators, caregiv-
ers, or loved ones with the touch of a
button 24 hours a day, 7 days a week.
For more information about the mobile
alert tracker call your authorized dealer
or go to www .mobilealertsolutions . c om.

Table of Contents
• What’s Included in the Box
• Mobile Alert Tracker Product
Features
• Setting up Your Mobile Alert
Tracker
• In an Emergency
• Testing Your Unit
• To Cancel an Alarm Activation
• Finding a Loved One
• Ringing Mobile Alert Tracker
• Fall Detection
• Medication Reminder
• Activity Tracker

Table of Contents
• Using Device as a Hands-Free Mobile
Phone
• Placing Outbound Calls
• Receiving Inbound Calls
• Geo-Fencing
• Wearing Your Mobile Device Tracker
• Attaching Lanyard to Device
• Battery Cell Status Information and
• Charging the Battery

What’s Included in the Box
1. Mobile Alert Tracker with Pre-in-
stalled Rechargeable Battery
2. Wall Power Adapter
3. Charging Cable
4. Charging Cradle
5. Breakaway NeckLanyard
6. Holster

Mobile Alert GPS Smart Tracker
Product Features
The Mobile Alert GPS Smart Tracker is
designed to provide you with a simple
and reliable way to call for help in the
event of an emergency.
One-Touch Operation
• Press the large red button for two (2)
seconds and your emergency SOS call
is placed. Anti-cancel prevents cancel-
ing the call unless the button is pressed
again and held continuously for three
(3) seconds until a voice prompt
announces, “The emergency call has
been canc elled.”
Fall Detection
• Notifies the monitoring center and
loved ones if you fall.
Wireless 4G Network
• Nationwide Coverage - Takeitwher-
ever you go.

GPS Location
• Sends your last known position direct-
lyto the monitoring center, caregiver
and/or loved one.
Hands-free Mobile Phone
• Place outbound and receive inbound
calls from up to 5 pre-programmed
phone numbers of caregivers, family
members or loved ones.
Activity Tracker
• Built-in pedometer tracks steps and
allows for setting goals with automatic
notifications whengoals are attained.
Daily Alarm
• Audible alarm can be programmed as
a daily reminder for appointments,
exercise or to take medication.
Geo-Fencing
• Notifies friends and family if you
wander away from your home or any
pre-programmed ‘safe zone.

Waterproof IP67 for Shower
• Wear itin the shower or bath.
14 Voice P r ompts
• Lets you know the status of your de-
vice (i.e., “Your emergency call is now
being placed; Congratulations, you have
reached your goal for the day; Your de-
vice battery is getting low”, etc.).
Loud
• High quality hands-free audio quality.
No need to hold to your mouth or ear to
speak or listen.
Lightweight
• 1.9 ounces, comfortable to carry or
wear.
Small in Size
• 1.88” x 1.81” x 0.74,” compact yet
powerful.

Battery Usage
• Up to 6 days standby time.
• Normal use is generally 2-3 days.
• All functions enabled will decrease
battery life significantly.
• Itis recommended to charge device
daily.
Battery Status Indicator
• Visual battery % indicator and voice
prompt announcement when battery is
low and when battery is critically low.
Battery Charging Indicator
• Display illuminate’s battery indicator
bars to confirm device is charging. Dis-
play will turn offand voice prompt will
announce “device is fully charged” when
charging is complete.
Fully Supervised Bat t ery
• When the battery is low, the device will
announce the battery is low. If enabled,
the device will also notify the monitoring
center and loved ones the battery is low.

Breakaway Magnetic Neck Lan y ard
Lightweight
• Easyto take on and off
Leather Belt Clip (holster)
• Won’t fall out and allows full feature
and functionality.
Setting-up the Mobile Alert GPS
Smart Tracker
PRIOR TO FIRST USE:
Carefully read the instructions
below, then place the device in the
charging cradle before first use, then
leave in charging cradle until device
is fully charged.
• Plug one end of the charging cable
into the back of wall adapter and the
other into back of the desktop charger.
• Plug the wall power adapter into a
standard outlet.

• Place the Mobile Alert GPS Tracker
device into the desktop charger. You
should feel a magnetic pull as you slip
device into the charger
The display will illuminate indicating the
device is charging. The device is fully
charged whenthe display turns offand
the device voice announces. “Your de-
vice is full charged.” A full battery charge
takes about 2-3 hours to complete.
Also, the indicator light on the base
of the cradle will turn from red to blue
whenthe device is fully charged.
When you use your device for the first
time, you musttest your device to en-
sure workability. The large red SOS but-
ton on the front of your device activates
the system and automatically dials the
emergency center.
To testfor the first time, simply press
the large red SOS button for two (2)
seconds and then release.

• You will hear the voice prompt say,
“An emergency SOS call has been
activated.” To cancel emergency call
press and hold the SOS button for
three (3) seconds. Do not cancel the
test call.
• You will hear a beep sound for 20 sec-
onds allowing you to cancel the alarm
notification. Do not cancel your first
alarm activation test call.
• After the beeps stop the voice
prompt will tell you the callis being con-
nected. Wait a few moments to hear
the operators voice through the device,
identifying themselves and asking you if
everything is ok.
If you do not get connected to an op-
erator or if the call fails, press and hold
the large red button for three (3)
seconds then repeat the steps above.
For further assistance please call your
authorized dealer where the device
wassold.

NOTE: If an emergency callis attempt-
ed to be placed, and no wireless cellular
coverage is available, the device will
announce “Your call cannot be placed at
this time.”
We recommend you test your device
on a weekly basis and whenever you are
in a location where you havenot been
with the device previously to ensure itis
working properly.
In an Emergency
In the event of an emergency, press
the large red SOS button on the front
of your device for two (2) seconds and
release. When the emergency operator
answers, speak in a normal voice and
explain the nature of your emergency.
There is no need to put the unit up to
your ear unless you are having trouble
hearing. There is no need to hold the
unit up to your mouth. You will be clearly
heard, evenif the device is an arm ’ s
length away.

Your Mobile Alert Tracker is a two-way
device, which means that you can
speak to the operator through the unit
and he/she will hear you and the oper-
ator can speak to youand you will hear
him/her through your unit as well.
NOTE: IF THERE IS AN ACCIDENTAL
UNWANTED ACTIVATION, simply tell
the operator that there is no emergen-
cy and that you DO NOT need help.
ALSO: If you press the button but are
unable to speak, the operator can still
listen in for soundsof distress. If no
voices/sounds are detected the
operator will dispatch help.
To Cancel an Alarm Activation
To cancel a fall detection or SOS
activation, press and hold the large SOS
button continuously for three (3)
seconds until youhear the voice prompt
say, “Your emergency callhas been
cancelled,” then release the button.

Testing Your Unit
Itis recommended that you test your
unit weekly.
1. Test to notify designated loved ones
AND the monitoring center:
- Press the large red SOS button on
the front of the device for two (2) sec-
onds and then release.
- The voice prompt on the unit will say,
“An emergency callhas been activat-
ed.” “To cancel, press and hold the
SOS button for three (3) seconds.”
There will then be a continuous
beeping for 30 seconds until the
device connects you to an operator or
announces the call attempt failed. Do
not cancel the test alarm activation.
Once youhave connected to the op-
erator and the operator confirms they
have your location you know your de-
vice is able to communicate properly. If
at any time a test call fails, try again and
if still not successful call your autho-
rized dealer immediately.

Finding You
In the event your authorized caregiv-
er or a loved one wants to locate you,
they can do so by texting the capital
letter “F” to your assigned device phone
number. The person requesting your
location will receive a text message with
a link to Google Maps showing your last
known location.
Your loved one’s phone number must
be pre-programmed in your device
and they musthavea smart phone
equipped with texting and internet
service to utilize this feature (no app is
required, however, standard text
messaging rates will apply).
Finding (Ringing) Your Device
In the event you have misplaced your
device, text the capital letter “R” to
your assigned device phone number
from any phone number that has been
pre-programmed into your device.

The device will emit an audible ringing or
beeping sound f or 3-4 minutes or until
the large red SOS button on the front of
the device is pressed.
Fall Detection
Fall detection is a feature that is turned
“On” by factory default, but may be
de-activated by your authorized dealer.
Automated fall detection is designed to
detect the probability that you have
fallen. The device will announce “A fall
has been detected” and the device will
automatically callthe monitoring center
to report the fall. If you are unable to
speak, the operator will send help.
If you would like to cancel the fall detec-
tion call, you have a twenty (20) second
grace period in which you can cancel
the call. Simply press the SOS button
on the front of your device and hold for
three (3) full seconds until the voice
prompt says, “The emergency call
has been cancelled.”

If you have fallen, but you are okay, or
you miss the grace period to cancel,
simply letthe operator know that you
are okay.
NOTE: Fall detection is not 100%
accurate or reliable. The call button
should be pushed in an emergency if
the device does not announce “A fall
has been detected.”
Audible Alarm Notification
Your device has an alarm feature that
will set offa reminder once per day. The
time of daymay be changed to your
preference, or the alarm reminder may
be turned “ Off ”, either through the
mobile app or by calling your authorized
dealer. If the alarm reminder is turned
“On” for a specific time of day, a voice
prompt will sound at that time and will
be followed by an intermittent beeping
sound that will continue for about 3
to 4 minutes or until the large SOS is
pressed for one second.

Activity Tracker
Your device has a built-in pedometer
that tracks movement displayed as the
number of steps walked throughout the
day. The device comes with an arbitrary
preset daily goal of 6000 steps which is
simply the factory default setting. You
may change the goal (number of steps)
through the mobile app or by calling
your authorized dealer.
Please check with your health care
provider to determine what the
proper step goal would be for you.
The Activity Tracker automatically
resets to zero steps every dayat
midnight. During the day as the device
tracks the number of steps the voice
prompt will announce when50% of the
goal has been reached and when100%
of the goal has been reached. You can
turn the Activity Tracker “On” or “ Off ”
through the mobile app or by calling
your authorized dealer.