Nexus 21 L-65 User manual

Installation Manual for
L-65

Table of Contents
Date:
Version: 1.0.0
03-10-23
2
Safety Information
Parts & Hardware List
Warranty & Return Policies
Assembly & Installation
Connecting the Lift System
Assembly & Installation Continued
TV Mounting
Lid Installation
Page 3
Page 4
Page 6
Page 8
Page 14
Page 16
Page 21
Page 26

Safety Information
WARNINGS:
1. Do not use this product for any application other than those specified by Nexus 21.
2. Do not exceed the weight capacity. This can result in serious personal injury or damage to the equipment. It is the installer’s responsibility to
ensure that the total combined weight of all attached components does not exceed that of the maximum figure stated.
3. Follow all technical specifications and instructions during the installation.
4. Only use attachments/accessories specified by the manufacturer.
5. Close supervision is necessary when this system is being used by, or near, children, or disabled persons.
6. It is the responsibility of the installer to warn all potential users of the dangers of interfering with the mechanism during operation.
7. Read all technical instructions fully before installation and use. It is the installer’s responsibility to ensure that all documentation is passed on to
the users and read fully before operation.
8. Failure to provide adequate structural strengthening, prior to installation can result in serious personal injury or damage to the equipment.
9. Risk of electric shock. Do not attempt to open the Control Box.
10. To reduce risk of fire or electric shock, do not expose parts to rain or other liquids.
11 . Protect the power cord from being walked on or pinched.
12. Keep all documentation.
13. Heed all warnings.
14. Clean only with a dry cloth.
15. Refer all service questions to Nexus 21 if the system does not operate normally.
Safety Notice: Avoid contact with the TV and Lift System during operation. The lid of your enclosure must be installed as described in the instructions, using the Lid Adapter
Plate. Installing the enclosure lid in any other fashion will create hazardous pinch points that can cause serious personal injury. Do not, under any circumstances,
allow any person or pet to position themselves under the TV at any time.
Disclaimer: Nexus 21 disclaims any liability for modifications, improper installations, or installations over the specified weight range. Nexus 21 will not be liable for any
damages arising out of the use of, or inability to use, Nexus 21 products. Nexus 21 bears no responsibility for incidental or consequential damages. This includes, but is
not limited to, any labor charges for the servicing of Nexus 21 products performed by anyone other than Nexus 21. Nexus 21 intends to make this and all documentation
as accurate as possible. However, Nexus 21 makes no claim that the information contained herein covers all details, conditions or variations, nor does it provide for
every possible contingency in connection with the installation or use of this product. The information contained in this document is subject to change without prior notice
or obligation of any kind. Nexus 21 makes no representation of warranty, expressed or implied, regarding the information contained herein. Nexus 21 assumes no
responsibility for accuracy, completeness or sufficiency of the information contained in this document.
3

Parts List
Top
Bottom
29”
28”
24”
25”
26”
27”
23”
22”
21 ”
20”
19”
18”
TV Mounting Template
17”
16”
Control Box Base Mount Column Clamp Base & Extension Lift Column Mount
Lift Column Motor Cable Backup Switch Power Cable
Screen Support (2) Lid Support Bracket Lid Plate & Lid Adapter Plate TV Mounting Template
4

Parts List Continued
(2) Vertical Mounting Bar Screen Backplate Hardware Pack Control Kit
5
Hardware Pack Contains:
(10) - #8 x 3/4 FHWS
(2) - #10 x 1-3/4 FHWS
(18) - #10 x 3/4 THWS
(8) - M6 x 12 BHMS
(12) - M6 x 12 FHMS
(16) - M6 x 16 FHMS
(4) - M6 Thumb Screw
(1) - M4 Small Hex Key
(4) - Lid Corner Catches
(4) - Snakeskin Ties
(4) - Plastic Ties
(4) - Wire Clips
(1) - Large Assorted Hardware Pack*
*Large Assorted TV Hardware accommodates most TV’s but additional hardware may be necessary to mount certain TV’s.

6
10-Year Full Replacement Warranty
How It Works:
The Details:
Nexus 21 products are manufactured to the highest standards of quality and we are proud to provide the industry’s longest, most comprehensive warranty: 10 years of full-replacement
coverage.*
Nexus 21’s dedicated product-support specialists are ready to assist you with any questions. We ask that our specialists be consulted before any repairs or modifications are attempted, as
these may void the product warranty.
Step 1:
If you experience any problem with a Nexus 21 system, call our Product-Support Team at 1-480-306-5462.
Step 2:
We’ll guide you through some of our basic troubleshooting procedures to help identify any issues. The majority of reported issues are resolved with us on the first call without a need for
replacement parts or systems.
Step 3:
In the event that you do need a replacement part or system, we’ll ship it to you right away, along with a prepaid UPS return shipping label and a package for the defective part or system
to be returned to our office. Nexus 21 will cover the shipping cost of the replacement part or system within the continental United States and Canada (excludes Hawaii, Alaska and Puerto
Rico). Shipping costs for replacement parts or systems shipped internationally will be covered up to a value of $50. Any additional shipping costs, including applicable duties and taxes,
are the responsibility of the customer or receiving party.
Nexus 21 warrants all systems to be free from defects in material and workmanship from the date of purchase until the end of the coverage period (shown below). The warranty includes
all parts, motorized components, electronics and metal parts. If a Nexus 21 system or part proves to be defective in material or workmanship during the expressed warranty period, Nexus
21 will replace it free of charge. If the exact original purchase product is not available (due to upgraded designs or discontinuation of a model), the defective product will be replaced with
a similar product of equal or greater value. The replacement will then be covered by the balance of the time remaining on the customer’s original warranty. A Nexus 21 product-support
representative will determine whether a part or an entire system should be replaced.
*Coverage periods for the warranty are as follows:
Residental and Hotel Use
• All Nexus 21 motorized products (except Apex): 10 years
• Apex Motorized Wall Mount: 5 years
Commercial and Educational Use
• All Nexus 21 motorized products (except Apex): 5 years
• Apex Motorized Wall Mount: 3 years
The Nexus 21 full-replacement warranty does NOT cover: any product on which the serial number has been defaced, modified or removed; damage, deterioration or malfunction resulting
from accident, misuse, neglect, power surges, fire, water, lightning or other acts of nature; unauthorized product modification; failure to follow manufacturer’s recommended installation
instructions supplied with the Nexus 21 system; repair or attempted repair by anyone not authorized by Nexus 21; causes external to the product such as electric power fluctuations or
failure; use of supplies or parts not meeting Nexus 21 specifications or any other cause which does not relate to a product defect.
PLEASE NOTE: In order for any warranty claim to be covered fully under the outlined policy we will require the name, company name or contact information for the original purchaser of
the product to qualify the claim. If the information requested cannot be supplied to us or located on file, replacement parts or systems may not be covered under warranty.

7
Return Policy
After 30 Days
Returns received 30-60 days after the product has been delivered are not eligible for a full refund of the purchase price. All returns accepted back during this time frame will be subject to
a restocking fee of 25% of the original purchase price. The following conditions apply to any returns received within this stated timeframe:
• The product must be unused and complete. Full or partial assembly of the product may void eligibility for return.
• The product must be returned in its original packaging to ensure it is not damaged during shipping.
• Customers must call Nexus 21 and speak with a representative to initiate a return request.
• All returns are subject to an inspection process by a member of Nexus 21 Product Support before a refund is issued.
• Please allow a minimum of 2 weeks from the date the return is received for a refund to be processed.
• Any Nexus 21 product that is received back and deemed unfit for resale or restock upon inspection due to installation or shipping damage will not be eligible for a full refund.
• Customers are responsible for shipping charges to send the product back to us.
• All returns must be processed back to the original form of payment used in the purchase of the item(s).
Nexus 21 ships each product encased in custom die-cut foam, which is purpose-engineered for vibration dampening to reduce any risks of shipping damage. It is mandated that all
product returns be shipped back to Nexus 21 in their original packaging. If you do not have the original packaging, please contact Nexus 21 Product Support at 1-480-306-5462. A
new set of packaging materials can be requested and the cost will be deducted from the refund amount.
Nexus 21 will not accept return requests past 60 days of the product being delivered.
Within 30 Days of Delivery:
Customers may return a Nexus 21 product(s) for any reason within 30 days of the date it is received for a full refund of the purchase price. Shipping charges associated with your order are
not eligible for refund. To initiate a product-return request, please review the following conditions:
• The product must be unused and complete. Full or partial assembly of the product may void eligibility for return.
• The product must be returned in its original packaging to ensure it is not damaged during shipping.
• Customers must call Nexus 21 and speak with a representative to initiate a return request.
• All returns are subject to an inspection process by a member of Nexus 21 Product Support before a refund is issued.
• Please allow a minimum of 2 weeks from the date the return is received for a refund to be processed.
• Any Nexus 21 product that is received back and deemed unfit for resale or restock upon inspection due to installation or shipping damage will not be eligible for a full refund.
• Customers are responsible for shipping charges to send the product back to us.
• All returns must be processed back to the original form of payment used in the purchase of the item(s).
Nexus 21 ships each product encased in custom die-cut foam, which is purpose-engineered for vibration dampening to reduce any risks of shipping damage. It is mandated that all
product returns be shipped back to Nexus 21 in their original packaging. If you do not have the original packaging, please contact Nexus 21 Product Support at 1-480-306-5462. A
new set of packaging materials can be requested and the cost will be deducted from the refund amount.
To initiate a Return follow the steps listed below:
Step 1: Call 1-888-981-9919 and request to return your product(s).
Step 2: Your Account Manager will provide you with a link to a form for you to fill out digitally.
Step 3: Arrange shipment of the product to our office. Emailing the tracking information to [e-mail] can expedite the process.
Once your product is received, please allow up to 2 weeks for us to inspect and process your return. You will receive a confirmation email indicating that your return has been successfully
processed. Refunds may take 5 - 10 business days depending on your issuing bank.

Assembly & Installation
This section of the manual will walk you through how to assemble and install your lift system.
8

ControlBox(CB)Side
AudioVideo(AV)Side
x 2
1a. Identify which side of your TV the AV ports are on; this will be the AV Side of the Cabinet. The other side will be where you mount your control box; this will be the CB Side.
For Illustration purposes, the rest of this manual will show an installation with the AV side on the left and the CB side on the right.
1b. Secure your Control Box to the CB side of the cabinet using (2)#10 x 1-3/4 FHWS.9

10
Center
2. Attach the Base Mount to the base and rear panels of the cabinet using (6) #10 x 3/4 THWS by aligning the center line on the Base Mount with the center of the cabinet.
Note: If your CB Side is on the right, align the center line with the arrow pointing to the right with the center of your cabinet. If your CB side is on the left, align the center line with
the arrow pointing to the left.

11
23.5”
3. Attach the Column Clamp Base to the rear of the cabinet 23.5” [59.7cm] from the top of the Base Mount using (4) #10 x 3/4 THWS.
Note: Use the Center line Cutout on the Base Mount and Column Clamp Base to assist with locating them on the inside of your cabinet.

12
5. Slide the Column Clamp Extension around the front of
the lift column and secure it to the Column Clamp Base
using (2) Thumb Screws.
4b. Attach the Lift Column Assembly to the Base Mount using (2)
Thumb Screws. Ensure the foot of the column is facing the same
direction as the CB Side.
4a. Attach the Lift Column Mount to the base of
the Lift Column using (4) M6 x 12 FHMS

13
Connecting the Lift System
This section of the manual will walk you through how to connect your lift system.

14
A1
A21
2
3 4
DC AC
To Power Outlet
Lift Column - Port 1
Backup Switch - Port A1
Contact Closure/IR/RF/IP Controls - Port A2
6a. Connect one end of the Motor Cable to the Lift Column and the other to Port #1 on the Control Box.
6b. Connect to the Power Cord to the AC Port and the Backup Switch to Port A1 on the Control Box.

15
7. Press the Down button on the Backup Switch, release, then press and hold it for 5
seconds to perform an ‘Initialize’.
During this time, you should observe a slight movement from your system indicating it
has successfully been initialized. If you do not observe this movement, repeat this step.
8. Test the function of the lift system by pressing the Up button on the Wired Backup
Switch to raise the system fully.
Once fully extended, press the Down button to lower the lift system.

16
Assembly & Installation Continued

17
9. If your cabinet does not have a built in Lid-Catch, install the provided Lid Corner Catches from the Hardware Pack in each corner of the cabinet using (8) #10 x 3/4 THWS.

18
10a. Partially extend the lift system by pressing the Up button on the Wired Backup Switch. Once the system reaches an appropriate height, press the Down button to stop it.
10b. Attach the Screen Support to the top of the Lift Column using (4) M6 x 16 FHMS.

19
1/4”
11 a . Lower your lift system by pressing the Down button on the Wired Backup Switch.
11 b . Position your Lid Support Brackets along the left and right sides of the Screen Support so the top of each lid support rests no more than 1/4” from the bottom of the level or
straight edge. Attach them using (4) M6 x 12 BHMS per side.

20
Notch
Notch
12 . Attach the Lid Plate to the Lid Support Brackets using (4) M6 x 12 FHMS.
Note: Ensure the notched side is facing the rear of the cabinet.