Nexus 21 L-65 User manual

Installation Manual for
Soundbar Mount
*For use with L-65, L-65 HTG, and L-65s

Table of Contents
Date:
Version: 1.0.0
03-10-23
2
Parts & Hardware List
Warranty & Return Policies
Assembly & Installation
Page 3
Page 4
Page 6

Parts List
Hardware Pack Contains:
Accessory Mounting
Bracket Spacer
Accessory Mounting Bracket Soundbar Mounting Bracket Hardware Pack
3
(4) - M6 x 12 FHMS
(4) - M6 Locknut
(2) - 3/8” Locknut
(16) - M6 x 12 BHMS
(4) - M6 x 20 BHMS
(2) - M5 x 20 BHMS
(4) - 1” Fender Washer
(1) - 1/4” SAE Flat Washer
(2) - 3/8” -16 x 3/4” BHMS
(1) - Small Assorted Hardware Pack*
*Small Assorted Hardware accommodates most Soundbars but additional hardware may be necessary to mount certain Soundbars

4
10-Year Full Replacement Warranty
How It Works:
The Details:
Nexus 21 products are manufactured to the highest standards of quality and we are proud to provide the industry’s longest, most comprehensive warranty: 10 years of full-replacement
coverage.*
Nexus 21’s dedicated product-support specialists are ready to assist you with any questions. We ask that our specialists be consulted before any repairs or modifications are attempted, as
these may void the product warranty.
Step 1:
If you experience any problem with a Nexus 21 system, call our Product-Support Team at 1-480-306-5462.
Step 2:
We’ll guide you through some of our basic troubleshooting procedures to help identify any issues. The majority of reported issues are resolved with us on the first call without a need for
replacement parts or systems.
Step 3:
In the event that you do need a replacement part or system, we’ll ship it to you right away, along with a prepaid UPS return shipping label and a package for the defective part or system
to be returned to our office. Nexus 21 will cover the shipping cost of the replacement part or system within the continental United States and Canada (excludes Hawaii, Alaska and Puerto
Rico). Shipping costs for replacement parts or systems shipped internationally will be covered up to a value of $50. Any additional shipping costs, including applicable duties and taxes,
are the responsibility of the customer or receiving party.
Nexus 21 warrants all systems to be free from defects in material and workmanship from the date of purchase until the end of the coverage period (shown below). The warranty includes
all parts, motorized components, electronics and metal parts. If a Nexus 21 system or part proves to be defective in material or workmanship during the expressed warranty period, Nexus
21 will replace it free of charge. If the exact original purchase product is not available (due to upgraded designs or discontinuation of a model), the defective product will be replaced with
a similar product of equal or greater value. The replacement will then be covered by the balance of the time remaining on the customer’s original warranty. A Nexus 21 product-support
representative will determine whether a part or an entire system should be replaced.
*Coverage periods for the warranty are as follows:
Residental and Hotel Use
• All Nexus 21 motorized products (except Apex): 10 years
• Apex Motorized Wall Mount: 5 years
Commercial and Educational Use
• All Nexus 21 motorized products (except Apex): 5 years
• Apex Motorized Wall Mount: 3 years
The Nexus 21 full-replacement warranty does NOT cover: any product on which the serial number has been defaced, modified or removed; damage, deterioration or malfunction resulting
from accident, misuse, neglect, power surges, fire, water, lightning or other acts of nature; unauthorized product modification; failure to follow manufacturer’s recommended installation
instructions supplied with the Nexus 21 system; repair or attempted repair by anyone not authorized by Nexus 21; causes external to the product such as electric power fluctuations or
failure; use of supplies or parts not meeting Nexus 21 specifications or any other cause which does not relate to a product defect.
PLEASE NOTE: In order for any warranty claim to be covered fully under the outlined policy we will require the name, company name or contact information for the original purchaser of
the product to qualify the claim. If the information requested cannot be supplied to us or located on file, replacement parts or systems may not be covered under warranty.

5
Return Policy
After 30 Days
Returns received 30-60 days after the product has been delivered are not eligible for a full refund of the purchase price. All returns accepted back during this time frame will be subject to
a restocking fee of 25% of the original purchase price. The following conditions apply to any returns received within this stated timeframe:
• The product must be unused and complete. Full or partial assembly of the product may void eligibility for return.
• The product must be returned in its original packaging to ensure it is not damaged during shipping.
• Customers must call Nexus 21 and speak with a representative to initiate a return request.
• All returns are subject to an inspection process by a member of Nexus 21 Product Support before a refund is issued.
• Please allow a minimum of 2 weeks from the date the return is received for a refund to be processed.
• Any Nexus 21 product that is received back and deemed unfit for resale or restock upon inspection due to installation or shipping damage will not be eligible for a full refund.
• Customers are responsible for shipping charges to send the product back to us.
• All returns must be processed back to the original form of payment used in the purchase of the item(s).
Nexus 21 ships each product encased in custom die-cut foam, which is purpose-engineered for vibration dampening to reduce any risks of shipping damage. It is mandated that all
product returns be shipped back to Nexus 21 in their original packaging. If you do not have the original packaging, please contact Nexus 21 Product Support at 1-480-306-5462. A
new set of packaging materials can be requested and the cost will be deducted from the refund amount.
Nexus 21 will not accept return requests past 60 days of the product being delivered.
Within 30 Days of Delivery:
Customers may return a Nexus 21 product(s) for any reason within 30 days of the date it is received for a full refund of the purchase price. Shipping charges associated with your order are
not eligible for refund. To initiate a product-return request, please review the following conditions:
• The product must be unused and complete. Full or partial assembly of the product may void eligibility for return.
• The product must be returned in its original packaging to ensure it is not damaged during shipping.
• Customers must call Nexus 21 and speak with a representative to initiate a return request.
• All returns are subject to an inspection process by a member of Nexus 21 Product Support before a refund is issued.
• Please allow a minimum of 2 weeks from the date the return is received for a refund to be processed.
• Any Nexus 21 product that is received back and deemed unfit for resale or restock upon inspection due to installation or shipping damage will not be eligible for a full refund.
• Customers are responsible for shipping charges to send the product back to us.
• All returns must be processed back to the original form of payment used in the purchase of the item(s).
Nexus 21 ships each product encased in custom die-cut foam, which is purpose-engineered for vibration dampening to reduce any risks of shipping damage. It is mandated that all
product returns be shipped back to Nexus 21 in their original packaging. If you do not have the original packaging, please contact Nexus 21 Product Support at 1-480-306-5462. A
new set of packaging materials can be requested and the cost will be deducted from the refund amount.
To initiate a Return follow the steps listed below:
Step 1: Call 1-888-981-9919 and request to return your product(s).
Step 2: Your Account Manager will provide you with a link to a form for you to fill out digitally.
Step 3: Arrange shipment of the product to our office. Emailing the tracking information to [e-mail] can expedite the process.
Once your product is received, please allow up to 2 weeks for us to inspect and process your return. You will receive a confirmation email indicating that your return has been successfully
processed. Refunds may take 5 - 10 business days depending on your issuing bank.

Assembly & Installation
This section of the manual will walk you through how to assemble and install your Soundbar Mount
6

1a. Line up the Accessory Mounting Bracket Spacer with the centered holes on the bottom of the left and right sides of the Screen Support.
1b. Attach the Accessory Mounting Bracket to the Accessory Mounting Bracket Spacer using (4) M6 x 12 BHMS on each side.
7

8
2. Secure the Soundbar Mounting Bracket to the Accessory Mounting Bracket using (2) M6 x 12 FHMS.
Note: If adjustment is needed later, the Soundbar Mount can be installed with the holes above and below.

9
3. Attach your soundbar to the Soundbar Mounting Bracket using the appropriate hardware for your Soundbar.
Note: If adjustment is needed later, the Soundbar can be installed with any of the three slotted cutouts.

10
0.5”
[1.3cm]
Minimum 1”
[2.5cm]
3. Once the soundbar is mounted, ensure that there is no more than a 0.5” [1.3cm] gap between your soundbar and The TV.
4. Once the lift system is lowered, ensure there is no less than a 1” [2.5cm] gap between your soundbar and the cabinet floor.

11
0.5” [1.3cm] Increments
0.65” [1.7cm] Increments
0.5” [1.3cm] Increments
Note: If the soundbar is not in the correct vertical position, adjustment points are built into the Soundbar Mount and the Accessory Mounting Brackets in these locations.

1 - 888 - 981 - 9919
www.nexus21.com