Ninebot BT2928 User manual

Welcome
Engine Speaker User Manual
Thank you for choosing Ninebot Engine Speaker (hereinafter referred to as “the
speaker"). This product can be connected to mobile phones to play music, and can also
be connected to many Segway-Ninebot vehicle models. When connected to vehicles, it
can simulate different engine sound effects.
Enjoy these interesting and cool sound effects!

The manufacturer reserves the right to make changes to the product and update this manual at any time. Product parameters are subject to change without prior notice.
Visit www.segway.com to download the latest user materials.

*Please check the packaging contents carefully. In case of any missing or damaged items, please call the after-sales service.
User Manual USB Type-C Charger Cable The Speaker Speaker Base

Contents
5
1 Product Diagram
2 Installation
3 Connect to a Vehicle (Vehicle Mode)
4 Connect to a Mobile Phone (Music Mode)
5 Charging
6 Button Functions
7. Meanings of Indicators
8 Applicable Models
9. Specifications
10.Certifications
11. FAQs
12. Precautions
13. Trademark and Legal Statements
14. After-sales Policy
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1 Product Diagram
Bottom view Speaker Base
Horn
Indicator
Power switch
Volume -
Pause/Next
Mode
USB Type-C
Vibrating diaphragm
Bracket buckle
Bracket buckle
Bracket lock
Bracket lock
Anti-slip strip
Anti-slip strip
Storage slot
Strap
Disassembly switch
Strap hook
Bracket hook
Top view
Volume +
1

1. Place the base in a proper
position (as shown above, the
bracket hook is located below)
and wrap the strap around the
vehicle body.
2. Fasten the strap onto the strap
hook of the base. Make sure it is
firmly axed.
3. Press the remaining part of the
strap into the storage slot. 1. Align the holes on the bottom of
the speaker with those in the
base.
2. Press down until you hear a
"clicking" sound.
3. When removing the speaker,
press the disassembly switch
while lifting the speaker
upward.
2 Installation
Install the Base Install/Remove the Speaker
This chapter takes Ninebot GoKart Pro as an example. The specific
installation steps depend on the vehicle model.
2

3 Connect to a Vehicle (Vehicle Mode)
NOTE: Please ensure that the vehicle to be connected is turned on and the firmware has been updated to the latest version in the Segway-Ninebot App.
1. Press the power switch to turn on the speaker. The indicator is white by default. If the indicator is blue, please press
the Mode button to switch to the white indicator.
Tip:
After powered on, the speaker has two modes: vehicle mode (white light with engine sound) and music mode (blue
light with chord sound eect).
2. Press and hold the Mode button to start pairing. Please operate the vehicle according to the voice prompt to
complete the pairing. Once the pairing succeeds, the speaker will automatically connect to the vehicle, and the
indicator will be solid white. If the pairing fails, repeat this step.
Note:
· When connecting, please ensure that there is only one active vehicle within the range of the Bluetooth (about 10 m)
and the Bluetooth of the vehicle is not connected, otherwise the connection may not be successful.
· If the vehicle to be connected is Ninebot eScooter or Ninebot eMoped, please disable the "Ninebot AirLock"
function in the Segway-Ninebot App, otherwise the speaker may not be connected.
· The speaker automatically connects to the paired vehicle. If you need to connect the speaker to another vehicle,
please repeat this step.
3. After the speaker is successfully connected, press "Next" to change the engine sound eect.
Tip:
The speaker has four kinds of engine sound eects: single-cylinder engine, double-cylinder engine, V8 engine and
V12 engine.
3

5 Charging
4 Connect to a Mobile Phone (Music Mode)
1. Press the power switch to turn on the speaker.
2. Short press the Mode button until the blue indicator is on and the chord sound eect is sounded.
3. Enable the Bluetooth on your mobile phone and connect to "Ninebot Engine Speaker". After pairing,
the speaker can play music from your mobile phone.
When the indicator flashes red, the speaker has low battery, please charge it immediately.
1. Open the rubber cover of the charging port;
2. Insert the charging cable to charge. The indicator is solid red during charging.
3. When the battery is full, the indicator will be solid green. Disconnect the charging cable when finished.
4

6 Button Functions
7 Meanings of Indicators
Short press to power on.
Short press to increase the volume by one bar.
Short press to reduce the volume by one bar.
In vehicle mode, short press to switch sound eects.
Long press to power o.
Self-balancing vehicles
Kickscooter
Electric Motorbike
Ninebot GoKart
Electric Bike
Ninebot S
Ninebot S-PRO
Ninebot S-PLUS
Ninebot Dynamic
Ninebot S-Max
Mi Electric Scooter
Ninebot KickScooter ES1/ES2/ES3/ES4
Ninebot KickScooter E22/E25/E45
Ninebot KickScooter MAX
Ninebot GoKart Kit
Ninebot GoKart Pro
Ninebot Kart Pro (Lamborghini Edition)
Ninebot eMoped C40*
Ninebot eMoped C60*
Ninebot eMoped C80*
Segway Dirt eBike X160
Segway Dirt eBike X260
Ninebot eScooter E70C*
Ninebot eScooter E80*
Ninebot eScooter E80C*
Ninebot eScooter E90*
Ninebot eScooter E100*
Ninebot eScooter E125*
Ninebot eScooter E200P*
Ninebot eScooter E200P ONE*
Long press to quickly increase the volume.
Long press to quickly reduce the volume.
In music mode, short press to play/pause.
Long press to pair in vehicle mode.
Long press to disconnect/restore Bluetooth connection in music mode.
8 Applicable models
Power switch
Volume +
Volume-
Pause/Next
Mode
Vehicle mode
White flashes quickly
White double flashes
White flashes slowly
Solid white indicator
Blue flashes slowly
Solid blue
Red flashes slowly
Solid red
Solid green
Not pairing a vehicle
Vehicle is pairing
Pairing a vehicle but it is not connected successfully
Connected to the vehicle successfully
Not connected to mobile phone in music mode
Connected to mobile phone in music mode
Low battery
Charging
Fully charged
Music mode
Charging status
Function 1 Function 2 Vehicle Model
Indicator status Meaning
Button
*Please disable the
"Ninebot AirLock"
feature in the
Segway-Ninebot
App, otherwise the
speaker may not be
connected.
Please scan the code
to learn about more
compatible models
and how to pair.
Short press to switch between vehicle mode and
music mode.
5

10 Certifications
Product name
Product model
Dimensions (length ×width ×height)
Net weight
IP rating
Button functions
Charging port
Dimensions
Material
Specifications
Power
Bluetooth protocol
Bluetooth version
Frequency
Working distance
Number of channels
Output power (Max)
Rated power
Frequency range
Signal to noise ratio
Rated capacity
Play time
Charging input
Charging time
Storage environment
Operating environment
Ninebot Engine Speaker
BT2928
248 ×83 ×77 mm
715 g
IP55
Power on/o, volume +, volume -, next, mode switching.
USB Type-C
50 ×50 mm
NdFeB
20-core double magnetic trumpet
8 W ×4
HFPV1.6 HSPV1.2 A2DPV1.2 AVRCPV1.4 DIV1.3
V 4.2 and above
2.4 GHz–2.48 GHz
Approx. 10 meters
Double channel
8 W ×4
5 W ×4
100 Hz – 20 KHz
> 80 dB（2 W）
2200 mAh (7.4 V）
2–3h
5 V, 3 A
2.5h
-10–60℃
-10–50℃
9 Specifications
Product
Basic information
Horn
Bluetooth specification
Audio specification
Battery specification
Ambient temperature
The battery complies with UN/DOT 38.3
Federal Communications Commission (FCC) Compliance Statement for USA
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment oand on, the user is encouraged to try to correct the interference by one or more of the
following measures:
-- Reorient or relocate the receiving antenna.
-- Increase the separation between the equipment and receiver.
-- Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
-- Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance 20cm between the radiator and your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Industry Canada (IC) Compliance Statement for Canada
This device contains licence-exempt transmitter(s) that comply with Innovation, Science and Economic
Development Canada’s licence-exempt RSS(s).
Operation is subject to the following two conditions:
1.This device may not cause interference.
6

2.This device must accept any interference, including interference that may cause undesired operation of the
device.
L’émetteur exempt de licence contenu dans le présent appareil est conforme aux CNR d’Innovation, Sciences et
Développement économique Canada applicables aux appareils radio exempts de licence. L’exploitation est
autorisée aux deux conditions suivantes :
1.L’appareil ne doit pas produire de brouillage;
2.L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en
compromettre le fonctionnement.
This equipment complies with IC RSS-102 radiation exposure limits set forth for an uncontrolled environment.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This
equipment should be installed and operated with minimum distance 20cm between the radiator and your body.
Cet équipement est conforme aux limites d'exposition aux radiations IC CNR-102 établies pour un environnement
non contrôlé. Cet émetteur ne doit pas être situé ou fonctionner conjointement avec une autre antenne ou un
autre émetteur. Cet équipement doit être installé et utilisé avec une distance minimale de 20 cm entre le
radiateur et votre corps.
Neither Segway Inc. nor Ninebot is responsible for any changes or modifications not expressly approved by
Segway Inc. or Ninebot. Such modifications could void the user's authority to operate the equipment.
Ninebot Engine Speaker(model BT2928)
FCC ID:2ALS8-BT2928 IC:26182-BT2928
Important WEEE information
WEEE Disposal and Recycling Information Correct Disposal of this product. This marking indicates that this
product should not be disposal with other household wastes through out the EU.
To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it
responsible to promote the sustainable reuse of materials resources. To return your used device, please use the
return and collection systems or contact the retailer where the product was purchased. They can take this
product for environmental safe recycling.
Battery recycling information for the European Union
Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC and
amendment 2013/56/EU concerning batteries and accumulators and waste batteries and accumulators. The
Directive determines the framework for the return and recycling of used batteries and accumulators as
applicable throughout the European Union. This label is applied to various batteries to indicate that the battery
is not to be thrown away, but rather reclaimed upon end of life per this Directive.
In accordance with the European Directive 2006/66/EC and amendment 2013/56/EU, batteries and
accumulators are labeled to indicate that they are to be collected separately and recycled at end of life. The
label on the battery may also include a chemical symbol for the metal concerned in the battery (Pb for lead, Hg
for mercury, and Cd for cadmium). Users of batteries and accumulators must not dispose of batteries and
accumulators as unsorted municipal waste, but use the collection framework available to customers for the
return, recycling, and treatment of batteries and accumulators. Customer participation is important to
minimize any potential eects of batteries and accumulators on the environment and human health due to the
potential presence of hazardous substances.
Before placing electrical and electronic equipment (EEE) in the waste collection stream or in waste collection
facilities, the end user of equipment containing batteries and/or accumulators must remove those batteries
and accumulators for separate collection.
Restriction of Hazardous Substances (RoHS) Directive
This Ninebot (Changzhou) Tech Co., Ltd. product, with included parts (cables, cords, and so on) meets the
requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in
electrical and electronic equipment “( RoHS recast” or“ RoHS 2”).
7

11 FAQs
1. Check whether the speaker is paired or try to restart the speaker.
2. Check whether the vehicle is powered on or try restart the vehicle.
3. Are there any other applicable vehicles nearby? If yes, please turn them o.
4. Check whether the Bluetooth of the vehicle is connected.
1. Check the volume and adjust to the appropriate value.
2. In case of low battery voltage, please charge the battery.
1. Make sure the vehicle is within the eective connection distance of the speaker.
2. There is obstacle between the speaker and the vehicle.
1. Make sure there is enough remaining battery.
2. Charge the speaker and turn it on.
Contact the ocial after-sales service for support.
Problems and Issues Possible solutions
Connection and pairing failure
for multiple times
Low volume or distorted sound
Interrupted music
The speaker indicator is not on
Other problems
Radio Equipment Directive
Segway Europe BV, Hogehilweg 8, 1101 CC Amsterdam, The Netherlands.
Hereby, Ninebot (Changzhou) Tech Co., Ltd, declares that the wireless equipment listed in this section are in
compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU.
Bluetooth Frequency Band(s)
Max. RF Power
2.4000-2.4835GHz
20mW
8

13 Trademarks and legal statements12 Precautions
Instructions for Product Use
1. To avoid damage caused by falling, do not throw or cast the product.
2. Do not disassemble, repair or modify the product. Avoid falling or being under heavy pressure.
3. Do not use or store the product in high temperature. Do not expose the product to rain or humid environment.
Please do not store the product together with flammable, explosive and corrosive chemicals.
4. The product contains lithium battery, please do not put it in fire, so as not to cause danger. When discarding
the product, please abide by local laws and regulations.
5. Do not touch the diaphragms on the left and right of the speaker.
Instructions for Users
1. In order to avoid hearing damage, please use medium or low volume when playing for a long time.
2. In order to prolong the service life of the battery, please charge it in time after each use. Do not wait until the
battery runs out before recharging. Do not store the speaker for a long time under low battery.
3. When the product cannot be turned on, please connect it to the charger to charge for 10 minutes.
4. Do not clean the product when charging. This product should be powered obefore cleaning.
5. To avoid damage to the product, please use the charger with an output voltage/current of 5 V/3 A
Maintenance
1. The normal working temperature of the speaker should be-10 ℃–50 ℃. Temperature extremes will accelerate
the aging of electric components. Pay special attention to cooling and maintaining air circulation in summer.
2. Charge regularly. If the product is not used for a long time, especially in humid and high temperature seasons,
it is best to charge it for half an hour every day. Prevent the internal coil, the speaker voice coil and the
transformer from being damaged by humidity.
3. Regularly wipe the speaker surface with clean, wet and soft cotton cloth; When not in use, cover it with a dust
cover or cloth to prevent dust from entering the speaker.
Ninebot and Ninebot AirLock are the trademarks of Ninebot (Tianjin) Tech Co., Ltd; Segway and the Rider
Design are the registered trademarks of Segway Inc., Mi is the registered trademark of Xiaomi Inc; Lamborghini
is the registered trademark of AUTOMOBILI LAMBORGHINI S.P.A. The respective owners reserve the rights of
their trademarks referred to in this manual.
We have attempted to include descriptions and instructions for all the functions of Ninebot Engine Speaker at
the time of printing. However, due to constant improvement of product features and changes of design, your
Speaker may dier slightly from the one shown in this document.
Please note that there are multiple Segway and Ninebot models with dierent functions, and some of the
functions mentioned herein may not be applicable to your unit. The manufacturer reserves the right to change
the design and functionality of the Speaker product and documentation without prior notice.
© 2020 Ninebot (Beijing) Tech Co. Ltd. All rights reserved.
9

14 Limited Warranty and Dispute Resolution Agreement
Limited Warranty of Ninebot Engine Speaker and Dispute Resolution Agreement
This is a limited warranty (the “Limited Warranty”) provided by the manufacturer of the Ninebot Engine Speaker
(the “Product”) to the consumer or End Users. This Limited Warranty only and exclusively applies to the
Product distributed and/or sold by and/or through Segway Parties or Segway Dealers (as defined below) in the
North America market, if you are not a resident in the North America market, please contact us before use of
the Product as you may not have a warranty or have a dierent warranty than the one provided herein.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM STATE TO STATE OR IN OTHER COUNTRIES. THIS LIMITED WARRANTY IS A BINDING
LEGAL AGREEMENT BETWEEN YOU AND SEGWAY AND OTHER SEGWAY PARTIES (AS DEFINED BELOW).
AND IT IS YOUR RESPONSIBILITY TO READ THIS ENTIRE LIMITED WARRANTY AND UNDERSTAND IT BEFORE
USE OF THE PRODUCT.
THE LIMITED WARRANTY CAN ALSO BE FOUND ONLINE AT:
https://www.segway.com/warranty-information, AND IN THE DOCUMENTATION PROVIDED WITH THE
PRODUCT.
WARNING:
USE OF THE PRODUCT BY A PERSON WHO HAS NOT RECEIVED SUFFICIENT TRAINING, DOES NOT POSSESS
NECESSARY EXPERIENCE AND SKILLS, OR AGAINST, IN VIOLATION OF OR NOT ACCORDING TO THE USER
MANUAL, INSTRUCTIONS, GUIDANCE AND/OR SAFETY WARNINGS MAY CAUSE SEVERE BODILY INJURY OR
EVEN DEATH OR PROPERTY DAMAGES. PLEASE READ EACH AND EVERY SECTION OF THIS DOCUMENT
CAREFULLY BEFORE USE OF THE PRODUCT. YOU ARE ENCOURAGED TO CONSULT WITH YOUR PROFES-
SIONALS AND ADVISORS REGARDING THE INFORMATION PROVIDED HEREIN ESPECIALLY THOSE RELATED
TO THE SAFETY AND YOUR LEGAL RIGHTS AND DUTIES.
1.Limited Warranty Period.
This Limited Warranty covers only defects of any material or workmanship of the Product and components
thereof when the Product and components thereof are being used under normal and ordinary conditions. In an
event that a defect covered by this Limited Warranty occurs, Segway and/or other Segway Parties in its sole
discretion will repair or replace the defective Product or components thereof in accordance with this Limited
Warranty. The applicable Limited Warranty Period for the Limited Warranty commences on the date of the
original purchase of the Product from either of Segway, Segway’s authorized reseller, Segway’s authorized
distributor, or an authorized Dealer (each a “Segway Dealer” or collectively the “Segway Dealers”).
2.Limited Warranty Service Process.
Segway Inc. is the customer service provider for the Product in North America market (hereinafter "Segway"). If
your Product is from South American market, please contact your local dealers. Segway’s online services are
available at http://www.segway.com/support/service-warranties. During your use of the Product, you believe
the Product or its component is defective and/or does not work properly, PLEASE IMMEDIATELY STOP USING
THE PRODUCT, AND STORE THE PRODUCT PROPERLY. YOUR CONTINUED USE OF THE PRODUCT UNDER
SUCH CIRCUMSTANCE MAY CAUSE SEVERE BODILY INJURY OR EVEN DEATH TO YOU OR THE OTHERS.
Thereafter, please immediately contact Segway at toll-free number 888-523-5583, or technicalsup-
[email protected]. Segway’s technical support personnel are available to assist you online or over the phone in
diagnosing the defect, and if any, and providing further instructions. In the event the warranty services are
required, please prepare for the following materials including (i) proof of the original purchase of the Product
from Segway Dealers, (ii) the Product’s serial number, and (iii) a description of the defect if applicable. Upon the
verification of your eligibility for the Limited Warranty protection and/or services, you should provide your
name, email address, mailing address, and contact phone number to receive a Return Material Authorization
number (the “RMA”). Segway must receive your defective Product or component thereof within thirty (30) days
Type
Name of the Component Limited Warranty Period
Main body of the speaker 1 year
Base, data cable 90 days
10

upon Segway’s issuance of RMA to you. If a defective Product or component thereof cannot be shipped to
Segway, Segway may direct you to a designated third-party service provider for the warranty services.
You will be responsible for the cost of shipping and risk of loss and damage that may occur during the shipment
from you to Segway. You must include your defective Product or component within the original or Segway
approved packaging, which will be provided at your cost, for shipment of the Product to Segway. Segway is not
responsible for any loss and/or damages that may be caused by your improper packaging or shipment of the
Product or component to Segway.
An authorized service provider or Segway Dealer will inspect your returned Product. If Segway reasonably
determines that the problem is not covered by the Limited Warranty, Segway will notify you and inform you of
service or replacement alternatives that are available to you on a fee basis, or Segway will return your Product
to you unrepaired, and in such instance, you will be responsible for the cost of shipping and insurance for
shipment of your Product from Segway to you.
For a return eligible for the warranty protection and/or services, Segway will serve defective Products with new
or reconditioned parts of the same or similar style at no cost to you for the service. Parts replaced by Segway
will be retained by, and become the property of Segway. In such a situation, Segway will pay reasonable return
shipping charges for the return of the Product to you.
3. Limited Warranty Eligibility.
3.1Your service request must be received by Segway within the Limited Warranty Period as described above,
and Segway must receive your Product in accordance with the Limited Warranty Service Process defined
above.
3.2Your Product must be purchased from a Segway Dealer.
3.3You must provide the original purchase receipt.
3.4Your Product must have the serial number legible, unobscured, untampered,and unmodified.
3.5All tamper-resistant seals must be intact, in place and unmodified.
4. Limited Warranty Exclusions.
This Limited Warranty describes the service available to you in the event your product requires warranty
service and you may have additional protections under your local laws. This Limited Warranty does not cover
and excludes damage to your Product or any component thereof caused by:
4.1 Abuse, misuse, recklessness, negligence, or commercial use.
4.2 Improper charging, storage, maintenance, or operation of the Product not in compliance with instructions
or limitations as provided in the user materials.
4.3 Use of the Product not in compliance with applicable laws and regulations.
4.4 Use of the Product by persons with inadequate experience.
4.5 Accident, collision, riding at an unsafe speed on paved roads, riding at an unsafe speed on unpaved roads,
riding over obstacles, amateur racing, professional racing, use in backcountry sports, fire damage, water
damage, chemical damage, use of the product outside of the product’s working temperature range,
high-pressure water spray, earthquake, dropping, loading with excessive weights.
4.6 Modifications to mechanical parts, modification of electronic parts, or modifications to software
embedded in the Product.
4.7 Service, repair, and maintenance by unauthorized providers.
4.8 Cosmetic damages.
4.9 Use of the Product with third party product, component, or accessory.
4.10 The normal deterioration of wear and tear parts.
4.11 Use of the Product with overdue wear and tear parts.
5. LIABILITY DISCLAIMER AND LIMITATION.
SEGWAY AND OTHER SEGWAY PARTIES DO NOT ASSUME OR AUTHORIZE ANYONE TO ASSUME ON ITS
BEHALF, ANY OTHER OBLIGATION OR LIABILITY IN CONNECTION WITH A PRODUCT, ITS COMPONENT
PARTS, ACCESSORIES, SERVICE REPAIR, OR THIS LIMITED WARRANTY.
SEGWAY AND OTHER SEGWAY PARTIES ARE NOT RESPONSIBLE FOR ANY LOSS OF USE OF A PRODUCT, ITS
COMPONENT PARTS, ACCESSORIES, OR FOR ANY INCONVENIENCE OR OTHER LOSS OR DAMAGE WHICH
MIGHT BE CAUSED FROM ANY DEFECT IN A PRODUCT, ITS COMPONENT PARTS, ACCESSORIES, SERVICE
11

REPAIR, OR FOR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES THE PURCHASER MAY HAVE AS A
RESULT OF ANY DEFECT IN A PRODUCT, ITS COMPONENT PARTS, ACCESSORIES, OR SERVICE REPAIR.
SOME COUNTRIES/STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU
THIS LIMITED WARRANTY HEREIN IS THE ONLY EXPRESS WARRANTY APPLICABLE TO PRODUCT AND ITS
COMPONENT PARTS, ACCESSORIES, AND SERVICE REPAIR. SEGWAY AND OTHER SEGWAY PARTIES
DISCLAIM ALL OTHER EXPRESS WARRANTIES. SEGWAY AND OTHER SEGWAY PARTIES LIMIT THE
DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION TO THE
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHETHER ARISING BY
LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE, TO THE
DURATION OF THIS EXPRESS LIMITED WARRANTY. THE FOREGOING LIMITATIONS OR EXCLUSIONS OF
WARRANTY SHALL SUBJECT TO ANY MANDATORY LAW THAT PROHIBITS SUCH EXCLUSION, LIMITATION,
RESTRICTION, OR MODIFICATION OF WARRANTY. FOR ANY WARRANTY THAT MAY APPLY HEREIN ON THE
GROUND THAT SUCH WARRANTY IS MANDATED BY LAW AND CANNOT BE EFFECTIVELY EXCLUDED,
RESTRICTED OR MODIFIED BY THE FOREGOING DISCLAIMER, THE DURATION OF ITS APPLICABILITY SHALL
BE THE PERIOD PROVIDED BY THE LIMITED WARRANTY HEREIN OR THAT REQUIRED BY THE APPLICABLE
COUNTRY/STATE LAW, WHICHEVER IS SHORTER. SOME COUNTRIES/STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY
TO YOU.
IN NO EVENT SEGWAY OR OTHER SEGWAY PARTIES’ TOTAL AND AGGREGATE LIABILITY FOR ALL CLAIMS
UNDER ANY AND ALL APPLICABLE LAW OR THEORY, JOINTLY OR SEVERALLY, ARISING OUT OF OR RELATED
TO THE PURCHASE OF THE PRODUCT, BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR
OTHERWISE EXCEEDS THE DUTY TO REPAIR OR REPLACE ANY DEFECTIVE PRODUCT, FURTHER SUBJECT
TO SEGWAY’S SOLE AND EXCLUSIVE DISCRETION. IN NO EVENT SHALL BE SEGWAY OR OTHER SEGWAY
PARTIES BE LIABLE TO ANY PERSON FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY,
PUNITIVE OR ENHANCED DAMAGED ARISING OUT OF, OR RELATING TO, AND/OR IN CONNECTION WITH
THE PURCHASE OF THE PRODUCT, ANY BREACH OF THIS AGREEMENT OR MANUFACTURER’S DUTIES
REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT SEGWAY OR
OTHER SEGWAY PARTIES WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND (C) THE LEGAL OR
EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED, UNLESS
SUCH LIMITATIONS AND EXCLUSIONS ARE PROHIBITED BY APPLICABLE LAW. THE FOREGOING
LIMITATIONS OR EXCLUSIONS APPLY EVEN IF AN AGGRIEVED CUSTOMER OR ANY OTHER PERSON’S (WHO
MIGHT HAVE RIGHT OR CLAIM UNDER THIS AGREEMENT BY OPERATION OF LAW OR EQUITY) REMEDIES
UNDER THIS AGREEMENT FAIL OF THEIR ESSENTIAL PURPOSE. IN THE EVENT SOME COUNTRIES/STATES
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN OR ALL OF THE FOREGOING DAMAGES, SO TO
THE EXTENT THAT SUCH LIMITATIONS OR EXCLUSIONS ARE NOT ALLOWED BY LAW, THEY MAY NOT APPLY
TO YOU. SOME COUNTRIES/STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
To the extent permitted by applicable law, SEGWAY PARTIES hereby DISCLAIM any liability and thereby shall
not be responsible for any damages, including but not limited death, bodily injury, or damages to property,
arising out of or related to any conduct (including misconduct), action, inaction, act (including failure to act),
omission or negligence by any authorized or unauthorized dealer, distributor, wholesaler, retailer or third party
that involves into the distribution of Product or the services thereto. To the extent permitted by applicable law,
the explicit representations and warranties, if any, provided herein, shall be the only warranties and representa-
tions made by SEGWAY PARTIES to any consumer or end-user. SEGWAY PARTIES shall not be responsible for
any other warranties and/or representations that may be given and/or provided by another person unless
Segway Parties have in a written form explicitly authorized such additional warranty and/or representation to
be given to consumer or end-user.
6.Claims and Dispute Resolution.
THIE CLAUSE CONTAINED HEREIN ARE LEGALLY BINDING BETWEEN YOU AND SEGWAY, ITS AFFILIATES,
THE PRODUCT’S MANUFACTURER, DISTRIBUTORS, SELLERS, AND DESIGNERS AND INCLUDING BUT NOT
LIMITED TO EACH OF THOSE SPECIFICALLY NAMES AND NOT SPECIFICALLY NAMED ENTITIES’ PREDECES-
SOR COMPANIES, SUBSEQUENT COMPANIES, AFFILIATED COMPANIES, SUBSIDIARIES, PARENT
COMPANIES, ADMINISTRATORS, SUCCESSORS, ASSIGNS, EMPLOYEES, AGENTS, ATTORNEYS, OFFICERS,
DIRECTORS, MANAGERS, MEMBERS AND REPRESENTATIVES, AND ANY INSURER OR REINSURER THEREOF
(TOGETHER “SEGWAY PARTIES”). THE CLAUSE CONTAINED HEREIN MAY AFFECT YOUR RIGHTS TO
REMEDY AND IT IS YOUR RESPONSIBILITY TO READ THE FOLLOWING SECTIONS CAREFULLY BEFORE USE
OF THE PRODUCT.
6.1 Binding Arbitration.
Segway Parties and you agree that any dispute, controversy, or claim arising out of, relating to or in connection
with this agreement, the limited warranty, the sale, condition, or performance of the product, whether based in
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contract, tort, fraud, misrepresentation or any other legal theory at law or in equity, including but not limited to
any claims for death, injury or property damages, shall be submitted to binding arbitration upon the request of
either party upon the service of that request on the other party. This arbitration clause shall apply all the
persons in privity with you, including your family members, beneficiaries, and assigns.
The arbitration shall be conducted by the American Arbitration Association (AAA) according to its Commercial
Arbitration Rules and the Supplementary Procedures for Consumer-Related Disputes (collectively “AAA
Rules”). The AAA Rules are available online at adr.org, or by calling the AAA at 1-800-778-7879. The arbitration
shall be conducted before a single arbitrator, whose award may not exceed, in form or amount, the relief
allowed by the “Liability Disclaimer and Limitation” clause herein subject to the applicable law. The arbitration
tribunal shall have the power to rule on any challenge to its jurisdiction or to the validity or enforceability of any
portion of the agreement to arbitrate. Any decision of the arbitrator shall be final and may be entered into any
judgment in any court of competent jurisdiction. You waive the right to have your claim heard in a court of law
and by jury.
You waive the right to participate in class actions arising from or relating to all claims and disputes with Segway
Parties. You agree to arbitrate solely on an individual basis, and that this agreement does not permit class
arbitration or any claims brought as a plaintior class member in any class or representative arbitration
proceeding. The arbitral tribunal may not consolidate more than one person's claims, and may not otherwise
preside over any form of a representative or class proceeding. In the event the prohibition on class arbitration is
deemed invalid or unenforceable, then the remaining portions of the arbitration agreement will remain in force.
Section 6 “Claims and Dispute Resolution” clause shall survive upon termination or expiration of this
agreement and/or limited warranty or in an event that this agreement and/or the limited warranty is held as
void, avoidable, invalid, or unenforceable, either in whole or part, by a competent adjudication institution with
actual authority and jurisdiction over this matter.
Segway Parties require and you hereby agree that you shall arbitrate your claims against Segway Parties
according to the arbitration described above before you exercise your rights according to the title of the
Magnuson-Moss Warranty Act. Title Iof the Magnuson-Moss Warranty Act does not require you to pursue rights
and remedies available to you that are not provided by Title I of the Magnuson-Moss Warranty Act.
6.2 Small Claim
For any arbitration in which your total claims, exclusive of attorney fees and expert witness fees, is $5,000.00
or less (“Small Claim”), the arbitrator may, if you prevail, award your reasonable attorney fees, expert witness
fees, and costs as part of any award on the condition of the arbitrator’s actual and armative finding that the
claim is non-frivolous. In a Small Claim case, you are required to pay no more than half of the total administra-
tive, facility, and arbitrator fees, or $50.00 of such fees, whichever is less, and Segway Parties shall pay the
remainder of such fees. In a Small Claim case, Segway Parties shall not recover any attorney fees provided that
your claim is non-frivolous. Administrative, facility, and arbitrator fees for arbitrations in which your total
claimed damages, exclusive of attorney fees and expert witness fees, exceed $5,000.00 (“Large Claim”), shall
be determined according to AAA Rules. In a Large Claim case, the arbitrator may grant to the prevailing party,
or apportion among the parties, reasonable attorney fees, expert witness fees, and costs. The arbitrator shall be
entitled to award declaratory or injunctive relief upon request by any party.
6.3 Opt Out
YOU MAY OPT OUT OF THIS DISPUTE RESOLUTION PROCEDURE BY PROVIDING NOTICE TO SEGWAY AND
OTHER SEGWAY PARTIES NO LATER THAN THIRTY (30) CALENDAR DAYS AFTER THE DATE OF THE FIRST
CONSUMER PURCHASER’S PURCHASE OF THE PRODUCT. TO OPT-OUT YOU MUST SEND NOTICE BY E-MAIL
TO SEGWAY AT [email protected], WITH THE SUBJECT LINE: “ARBITRATION OPT-OUT.” THE
OPT-OUT NOTICE BY E-MAIL MUST INCLUDE (A) YOUR NAME, EMAIL ADDRESS, MAILING ADDRESS, AND
PHONE NUMBER; (B) THE DATE ON WHICH THE PRODUCT WAS PURCHASED; (C) THE PRODUCT MODEL
NAME OR MODEL NUMBER; AND (D) THE SERIAL NUMBER. ALTERNATIVELY, YOU MAY OPT OUT BY
SENDING AN ELECTION TO OPT-OUT LETTER TO SEGWAY AT SEGWAY INC., 14 TECHNOLOGY DRIVE,
BEDFORD, NH 03110 VIA CERTIFIED MAIL WITHIN THIRTY (30) CALENDAR DAYS FROM THE DATE OF THE
FIRST END USER’S PURCHASE OF THE PRODUCT FROM SEGWAY DEALER. THE OPT-OUT LETTER SHALL
CONTAIN THE FOLLOWING INFORMATION: (A) YOUR NAME, EMAIL ADDRESS, MAILING ADDRESS, AND
PHONE NUMBER; (B) THE DATE ON WHICH THE PRODUCT WAS PURCHASED; (C) THE PRODUCT MODEL
NAME OR MODEL NUMBER; (D) THE SERIAL NUMBER; AND (E) AN STATEMENT AS FOLLOWS: THE ABOVE
CONSUMER ELECTS TO OPT-OUT THE DISPUTE RESOLUTION PROCEDURE AS PROVIDED BY THIS LIMITED
WARRANTY, THESE ARE THE ONLY TWO EFFECTIVE WAYS TO OPT-OUT THIS DISPUTE RESOLUTION
PROCEDURE. ELECTION TO OPT-OUT THIS DISPUTE RESOLUTION PROCEDURE WILL NOT AFFECT THE
COVERAGE OF THE LIMITED WARRANTY IN ANY WAY, AND YOU WILL CONTINUE TO ENJOY THE BENEFITS
OF THE LIMITED WARRANTY.
6.4 Federal Arbitration Act
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The Federal Arbitration Act governs this arbitration clause. This Agreement evidences a transaction in interstate
commerce, and thus the Federal Arbitration Act governs its interpretation and enforcement.
6.5 Procedure
The following is a description of the arbitration process
A. Mail a Notice of Dispute to Segway and/or the other relevant Segway Parties. Before initiating an arbitration
against Segway Parties, you must first notify Segway and/or the other relevant Segway Parties of your dispute
in good faith. Please include your contact information, your concerns, and the relief you intend to seek from
Segway Parties, and any information you believe would help resolve the dispute. Segway and/or the other
relevant Segway Parties will review your Notice of Dispute to determine whether Segway Parties may settle it
with you to avoid arbitration. The notice should be sent by certified mail to Attention: Disputes, Segway Inc., 14
Technology Drive, Bedford, NH 03110. Please keep a copy of your notice for your records.
B. Wait 30 Days. Segway Parties will review your Notice of Dispute within thirty (30) days of Segway’s receipt of
your Notice of Dispute. If you do not hear from Segway within thirty (30) days of its receipt of your Notice of
Dispute, you may proceed with filing an arbitration claim against Segway Parties. Should Segway provide you a
written settlement oer, please keep this settlement oer because Segway Parties and you will be required to
show this settlement oer to the arbitrator. Notwithstanding the foregoing, such oer, if any, shall not be shown
to the arbitrator until after the arbitrator’s determination on the merits of your claim.
C. Complete a Demand for Arbitration. You can initiate arbitration by completing a Demand for Arbitration that
includes a basic statement of the (i) names and addresses and telephone numbers of the parties involved; (ii)
your description of the dispute; and (iii) your short statement detailing why you are entitled to relief.
D. Send Segway Parties Your Demand for Arbitration. You can send Segway and/or the other relevant Segway
Parties your Demand for Arbitration at the following address: Attention: Disputes, Segway Inc., 14 Technology
Drive, Bedford, NH 03110. Please keep a copy of your notice for your record.
E. Send AAA Two (2) Copies of Your Demand for Arbitration. The Demand for Arbitration includes the address
that you are to send two (2) copies of your Demand for Arbitration. This address is AAA Case Filing Services at
1101 Laurel Oak Road, Suite 100, Voorhees, NJ 08043. You should also include a copy of this warranty policy
and the appropriate filing fee. Segway Parties will reimburse you for this filing fee. If you cannot aord to pay the
filing fee, please contact Segway, and Segway will pay the filing fee for you if your claims seek a remedy less
than $75,000. AAA has an online filing option that you can find on its website: www.adr.org.
F. AAA Appointment of Arbitrator. If no claim in the arbitration exceeds $75,000, the AAA will appoint an
arbitrator and notify you and Segway Parties of the arbitrator’s name and qualification. The AAA requires all
arbitrators to check for any past or present relationships with the parties, potential witnesses, and the parties’
attorneys. If the arbitrator has any such relationship, the AAA will inform Segway Parties and you. If either you
or Segway Parties object to the AAA’s choice of arbitrator, we’ll have seven (7) days to inform the AAA.
G. Choose the Type of Hearing You Would Like. Unless you and Segway Parties agree to have any arbitration
hearings somewhere else, the arbitration will take place in the county (or parish) that you purchased the
Product. If your claim is for $10,000 or less, you may choose to have the hearing conducted by telephone or
in-person. Alternatively, you may choose to proceed to conduct the entire arbitration through written
correspondence with the arbitrator that doesn’t include an interactive hearing. Once the AAA has commenced
the arbitration, you have ten (10) days to inform the AAA of your choice of hearing. If you don’t make a choice,
the AAA will conduct the arbitration by written correspondence without an interactive hearing. If your claim
exceeds $10,000, the right to a hearing will be determined by the AAA Rules. Those rules currently provide for
an in-person hearing if your claim exceeds $10,000, but you and Segway Parties may agree whether that
hearing is in person or by telephone, or whether to instead proceed with written correspondence.
H. Arbitrator’s Decision. Within fourteen (14) days from the conclusion of the in-person or telephone hearing, or
from the submission of all written evidence to the arbitrator if you have elected to conduct the arbitration
through written correspondence, the arbitrator will render a written decision. That decision will include the
essential findings and conclusions upon which the arbitrator based his or her award. Segway Parties will
immediately respond to the arbitrator notifying the arbitrator whether, and to what extent, Segway Parties will
abide by the decision, perform the obligations it has agreed to do. Any decision by the arbitrator may be utilized
by any party for any reason.
Section 7 Statute of Limitation
You must file any action arising directly or indirectly from the Limited Warranty no later than one year after the
claim has accrued. You waive the right to file an action arising directly or indirectly from the Limited Warranty
under any longer statute of limitations.
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