Nokia Alcatel-Lucent OXO Connect Series User manual

Alcatel-Lucent OXO Connect
Installation Manual
Release 3.0 - July 2018
8AL91217USAA Ed. 01

Legal notice
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other
trademarks used by affiliated companies of ALE Holding, visit: www.al-enterprise.com/en/legal/
trademarks-copyright. All other trademarks are the property of their respective owners.
The information presented is subject to change without notice. Neither ALE Holding nor any of its
affiliates assumes any responsibility for inaccuracies contained herein.
© 2018 ALE International. All rights reserved. http://www.al-enterprise.com
Disclaimer
While efforts were made to verify the completeness and accuracy of the information contained in this
documentation, this document is provided “as is”. To get more accurate content concerning Cross
Compatibilities, Product Limits, Software Policy and Feature Lists, please refer to the accurate
documents published on the Business Partner Web Site.
In the interest of continued product development, ALE International reserves the right to make
improvements to this documentation and the products it describes at any time, without notice or
obligation.
The CE mark indicates that this product conforms to the following Council Directives:
• 2014/53/EU for radio equipment
• 2014/35/EU and 2014/30/EU for non radio equipment (including wired Telecom Terminal
Equipment)
• 2014/34/EU for ATEX equipment
• 2011/65/EU (RoHS)
• 2012/19/EU (WEEE)

Chapter 1
General presentation
1.1 Preliminary....................................................................................................................................... 11
1.1.1 Document summary...........................................................................................................................11
1.1.2 Prerequisites..........................................................................................................................................11
1.1.3 Clauses.................................................................................................................................................... 12
1.2 Protection against Interferences................................................................................ 12
1.3 Security............................................................................................................................................... 13
1.3.1 Safety rules............................................................................................................................................ 13
1.3.2 Safety symbols/logos description................................................................................................16
Chapter 2
Hardware description
2.1 Overview.............................................................................................................................................19
2.2 Platforms............................................................................................................................................19
2.2.1 OXO Connect Compact................................................................................................................... 20
2.2.2 OXO Connect S................................................................................................................................... 21
2.2.3 OXO Connect M.................................................................................................................................. 22
2.2.4 OXO Connect L....................................................................................................................................22
2.3 Installation summary..............................................................................................................24
2.4 Equipment.........................................................................................................................................25
2.4.1 Boards and Options........................................................................................................................... 25
2.4.2 Detailed description........................................................................................................................... 27
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Chapter 4
Powering and connecting the PBX to the customer LAN
4.1 Presentation....................................................................................................................................38
4.1.1 Location of Unit.................................................................................................................................... 38
4.1.2 Environment...........................................................................................................................................39
4.2 Connections and Cabling.................................................................................................. 40
4.2.1 Output Connectors............................................................................................................................. 40
4.2.2 Types of Cable to Use...................................................................................................................... 43
4.2.3 Connection of PowerCPU EE Board......................................................................................... 44
4.2.4 Connection of PowerCPU EE C25 Board...............................................................................45
4.2.5 Connecting Terminals....................................................................................................................... 45
4.2.6 Connection to the Public Network...............................................................................................47
4.2.7 LAN Connection...................................................................................................................................49
4.2.8 Connecting Auxiliary Equipment..................................................................................................50
4.3 Power Supply.................................................................................................................................53
4.3.1 Connecting an External EPS48 Power Supply.................................................................... 53
4.3.2 Battery Implementation.................................................................................................................... 53
4.3.3 Connecting an External Battery Unit......................................................................................... 54
4.3.4 Connecting a UPS.............................................................................................................................. 66
4.3.5 Mains Connection - Ground Connection................................................................................. 67
4.3.6 Power Up................................................................................................................................................ 68
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Chapter 5
Loading the country target and license keys
5.1 Loading automatically the country target and license keys
through the Cloud Connect infrastructure....................................................... 69
5.2 Loading manually the country target and license keys via OMC
......................................................................................................................................................................71
5.2.1 Before starting...................................................................................................................................... 71
5.2.2 Selecting the country target via OMC....................................................................................... 72
5.2.3 Importing the license keys via OMC.......................................................................................... 72
Chapter 6
Starting the configuration
6.1 Starting the configuration from a phone set.................................................. 73
6.1.1 General dynamic keys...................................................................................................................... 73
6.1.2 System type........................................................................................................................................... 74
6.1.3 Installation number............................................................................................................................. 74
6.1.4 IP configuration.................................................................................................................................... 75
6.1.5 Numbering plan....................................................................................................................................79
6.1.6 Terminal DDI numbers......................................................................................................................79
6.1.7 Number of lines connected to the public network............................................................... 81
6.1.8 Operation of terminals and operator terminal....................................................................... 82
6.1.9 Attributing mailboxes......................................................................................................................... 82
6.1.10 ARI number............................................................................................................................................83
6.1.11 Authentication....................................................................................................................................... 83
6.1.12 User information language............................................................................................................. 84
6.1.13 Basic metering unit cost...................................................................................................................84
6.1.14 TIME & DATE........................................................................................................................................84
6.1.15 SYSTEM RESET................................................................................................................................ 85
6.2 Starting the configuration via OMC......................................................................... 85
6.2.1 Accessing PBX configuration via the OMC............................................................................85
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6.2.2 Modifying management passwords........................................................................................... 86
6.2.3 Configuring PBX parameters........................................................................................................ 87
6.2.4 Configuring customer/supplier information.............................................................................87
Chapter 7
Configuring services
7.1 Software Licence Management....................................................................................89
7.1.1 Software licence management..................................................................................................... 89
7.2 Software Keys...............................................................................................................................89
7.2.1 Voice Services Available in "Limited" Mode...........................................................................90
7.2.2 Software Key Change.......................................................................................................................90
7.3 Cloud Connect Operation (CCO)................................................................................ 91
7.3.1 Cloud Connect Operation overview........................................................................................... 91
7.3.2 Configuring CCO on the OXO Connect................................................................................... 92
7.3.3 Maintenance.......................................................................................................................................... 92
7.4 CCO VPN service....................................................................................................................... 93
7.4.1 CCO VPN service Architecture.................................................................................................... 93
7.4.2 VPN link setup description..............................................................................................................95
7.5 Rainbow.............................................................................................................................................. 95
7.5.1 Rainbow overview...............................................................................................................................95
7.5.2 Rainbow deployment.........................................................................................................................96
7.6 Getting information on OXO Connect (via the OXO Connectivity
application)...................................................................................................................................... 98
7.6.1 Overview..................................................................................................................................................98
7.6.2 Restrictions and limits.......................................................................................................................98
7.6.3 Accessing OXO Connectivity........................................................................................................ 98
7.6.4 Accessing an OXO Connect from OXO Connectivity....................................................... 99
7.6.5 Infos Page.............................................................................................................................................101
7.6.6 Inventory views.................................................................................................................................. 102
7.6.7 Last update data................................................................................................................................107
7.6.8 VPN management............................................................................................................................ 108
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Chapter 8
Device commissioning
8.1 SIP Terminals...............................................................................................................................109
8.1.1 8001/8001G Deskphone................................................................................................................109
8.1.2 8082 My IC Phone............................................................................................................................ 111
8.1.3 4135 IP Conference Phone..........................................................................................................124
8.1.4 Generic SIP Phones........................................................................................................................ 129
8.2 8008/8018 DeskPhones......................................................................................................132
8.2.1 Commissioning...................................................................................................................................132
8.3 8028/8038/8068 Premium DeskPhones.............................................................. 133
8.3.1 Commissioning...................................................................................................................................133
8.4 Commissioning the 8088 Smart DeskPhone................................................ 136
8.4.1 Connecting the set............................................................................................................................137
8.4.2 Configuring IP parameters............................................................................................................137
8.4.3 Initialization.......................................................................................................................................... 137
8.4.4 Binary file download.........................................................................................................................137
8.4.5 Activating the WebView feature on sets (access to a website)................................. 138
8.5 8029/8039 Premium DeskPhones............................................................................ 139
8.5.1 Commissioning...................................................................................................................................139
8.6 Alcatel-Lucent 4019 Digital Phone ........................................................................ 140
8.6.1 Commissioning...................................................................................................................................140
8.7 V24/CTI Interface Module.................................................................................................141
8.7.1 Hardware description...................................................................................................................... 141
8.7.2 Hardware configuration..................................................................................................................142
8.7.3 External connections....................................................................................................................... 143
8.8 AP Interface Module..............................................................................................................146
8.8.1 Hardware description...................................................................................................................... 146
8.8.2 Hardware configuration..................................................................................................................147
8.8.3 External connections....................................................................................................................... 148
8.9 S0 Interface Module...............................................................................................................150
8.9.1 Hardware description...................................................................................................................... 150
8.9.2 Hardware configuration..................................................................................................................152
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8.9.3 External connections....................................................................................................................... 153
8.10 Intelligent Base Stations...................................................................................................156
8.10.1 Detailed description......................................................................................................................... 156
8.10.2 Safety rules.......................................................................................................................................... 164
8.11 IP-DECT Base Stations.......................................................................................................167
8.11.1 Detailed description......................................................................................................................... 167
8.12 PIMphony ....................................................................................................................................... 169
8.12.1 Overview................................................................................................................................................169
8.12.2 Additional Information..................................................................................................................... 169
8.13 PIMphony Touch.......................................................................................................................171
8.13.1 Overview................................................................................................................................................171
8.13.2 Architecture..........................................................................................................................................172
8.14 Extending Your Installation........................................................................................... 174
8.14.1 Configuration of Stations............................................................................................................... 174
8.14.2 Adding/Replacing Boards............................................................................................................. 176
8.14.3 Adding a Module Expansion........................................................................................................176
8.14.4 Installation Upgrade.........................................................................................................................177
8.15 My IC Plugin for Outlook®.............................................................................................. 179
8.15.1 Detailed description......................................................................................................................... 179
8.16 ACD applications..................................................................................................................... 188
8.16.1 Platforms supported by ACD applications............................................................................ 188
8.16.2 Installation.............................................................................................................................................189
Chapter 9
Station default configuration
9.1 Default configuration........................................................................................................... 190
9.1.1 8038 Premium DeskPhone, 8039 Premium DeskPhone and 8068 Premium
DeskPhone sets.................................................................................................................................190
9.1.2 8028 Premium DeskPhone, 8029 Premium DeskPhone sets.................................... 201
9.1.3 Alcatel-Lucent IP Touch 4018 Phone set.............................................................................. 202
9.1.4 Other predefined data.....................................................................................................................202
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Chapter 11
Maintenance
11.1 Battery Maintenance.............................................................................................................204
11.1.1 Internal Battery Characteristics..................................................................................................204
11.1.2 External Battery Characteristics................................................................................................ 204
11.2 Board Battery Maintenance........................................................................................... 205
11.3 Maintenance of Ventilation System ......................................................................205
11.4 Replacing the CPU Board................................................................................................205
11.5 Replacing the Chassis........................................................................................................205
11.6 Adding and Replacing Interface Boards...........................................................205
11.6.1 Adding a board into a vacant slot..............................................................................................206
11.6.2 Replacing an existing board........................................................................................................ 207
11.7 MSDB replacement.................................................................................................................207
11.8 RAM replacement.................................................................................................................... 207
Chapter 12
Glossary
12.1 A............................................................................................................................................................... 208
12.2 B............................................................................................................................................................... 208
12.3 C............................................................................................................................................................... 209
12.4 D............................................................................................................................................................... 209
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12.5 E................................................................................................................................................................210
12.6 F................................................................................................................................................................ 210
12.7 G............................................................................................................................................................... 210
12.8 H................................................................................................................................................................211
12.9 I.................................................................................................................................................................. 211
12.10 K............................................................................................................................................................... 212
12.11 L................................................................................................................................................................ 212
12.12 M...............................................................................................................................................................212
12.13 N............................................................................................................................................................... 212
12.14 O............................................................................................................................................................... 213
12.15 P................................................................................................................................................................213
12.16 Q............................................................................................................................................................... 214
12.17 R............................................................................................................................................................... 214
12.18 S................................................................................................................................................................214
12.19 T................................................................................................................................................................ 215
12.20 U............................................................................................................................................................... 215
12.21 V................................................................................................................................................................216
12.22 W.............................................................................................................................................................. 216
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Chapter
1General presentation
1.1 Preliminary
1.1.1 Document summary
This document is intended for people in charge of installing and commissioning an OXO Connect in
customer premises.
According to the customer order, the OXO Connect is delivered as follows:
• In Build To Customer Order (BTCO) mode, the OXO Connect is delivered with a software version
including:
• The customer's country target with related languages and voice prompts
• License keys purchased by the customer (main and CTI)
• In stock mode, available as of R3.0, the OXO Connect is delivered without prior knowledge of the
characteristics of the final customer. Taken into the Business Partner Fleet, the OXO Connect is
delivered with a generic software version including the XX country target, with the related languages
and voice prompts. The delivery in stock mode does not include license keys (main or CTI).
On customer site, the customer’s country target and license keys must be loaded on the OXO
Connect before starting its configuration.
The country target and license keys can be either automatically loaded on the OXO Connect via the
Cloud Connect infrastructure, or configured manually using the OMC application.
This document only describes the features supported by OXO Connect RCz.n* or higher (for example:
MMC station is not described since it is not supported). Please refer to the OXO Connect
Documentation Note, for historical information. In addition, the Cross Compatibility document is the
reference for detailed status about supported and unsupported devices and applications.
* RCz.n, with z greater than or equal to 2, stands for any release starting from 2016 introducing
Connect capabilities.
It appears on:
• Product stickers with release format: RC0zn/xx.yy
• In any documentation (including this one) as: Rz.n
For readability purposes, the OXO Connect is called PBX in the rest of the document.
1.1.2 Prerequisites
The customer order must be complete before you proceed with PBX installation on site. Ensure you
have access to:
• The OMC application installed on a computer connected to the PBX (refer to the document
Management tools (reference: 8AL91210))
• PBX network parameters, such as:
• PBX IP address
• Subnetwork mask
• Router IP address
• VLAN ID (if needed)
• Proxy server address and credentials (if needed)
• DHCP server
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• NTP server
• DNS server
• The partner fleet reference for an installation in BTCO mode
The partner fleet reference allows partners to display and identify their PBX in the Fleet Dashboard.
• The customer references for an installation in stock mode with automatic entry of country target and
license keys:
• Partner fleet reference
• Partner sub-fleet reference
• Installation reference (customer reference or CC-Product-ID)
• In stock mode with manual entry of country target and license keys:
• An up-to-date software version (required for country target selection)
• License keys purchased by the customer including the main software key (with *.msl extension)
and the CTI software key (with *.csl extension)
1.1.3 Clauses
Copyright and Trademarks
Datalight is a registered trademark of Datalight,Inc.
FlashFXtm is a trademark of Datalight, Inc.
Outlook is either a registered trademark, or a trademark of Microsoft Corporation in the United States
and/or other countries
Copyright 2001 - 2016 Datalight, Inc., All Rights Reserved.
1.2 Protection against Interferences
Notice to the attention of the users and installer:
USA - FCC (Federal Communication Commission)
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is
encouraged to consult the installer or service person.
Changes or modifications to this equipment, not expressly approved by ALE International, may cause
harmful interference and void the user’s authority to operate this equipment.
Japan - VCCI (Voluntary Control Council for Interference)
Translation :
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This is a Class B product based on the standard of the Voluntary Control Council for Interference from
Information Technology Equipment (VCCI). If this is used near a radio or television receiver in a
domestic environment, it may cause radio interference. Install and use the equipment according to the
instruction manual.
1.3 Security
1.3.1 Safety rules
1.3.1.1 Safety declaration
We, ALE International 32, avenue Kléber 92700 Colombes - France, declare that the products
presented in this manual are in compliance with the essential requirements of European directives
2014/30/EU (EMC), 2014/35/EU (LVD), 2014/53/EU (RED), 2009/125/EC (ErP) and 2011/65/UE
(RoHS).
Any unauthorized modification to the products invalidates this declaration of conformance.
In pursuance of this directive which appeared in the Official Journal of the European Community on
April 7 1999, this equipment can be used in all European Community member states and countries that
accept CE Mark.
Copyright 2001 - 2016 Datalight, Inc., All Rights Reserved. In order to better serve its customers, ALE
International reserves the right to modify the characteristics of its products without notice.
ALE International - 32, avenue Kléber F-92700 Colombes RCS Paris 602 033 185.
1.3.1.2 General recommendations
Protective earthing
This equipment must imperatively be connected to a permanent earth protection installed
according to current legislation.
Installation of the mains power
The mains power must be installed as close as possible to the unit and must be easily accessible. The
power supply lead is used as the master switch.
Free board slots
It is essential that empty board slots are guarded with the appropriate expansion slot
covers for full electromagnetic shielding, the safety of people working nearby (in the presence
of hazardous voltages) and the prevention of fire propagation (from inside the unit).
Lead and Lithium batteries
There is a risk of explosion if the batteries are incorrectly replaced. Only use batteries of
identical type, or manufacturer recommended equivalents. Discard used batteries according to
the battery manufacturer's instructions.
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Power supply
Due to the presence of hazardous voltages, the rear metal panel can only be removed by
qualified personnel.
If it is necessary to carry out work on a power supply unit, first disconnect the mains cable from the
system as well as any external EPS48 power connections that may be connected. Then remove the
rear metal panel of the power supply block and disconnect the batteries.
High leakage current
A permanent earth connection is essential before making TRT/TNV-3 telecommunication
network connections.
In the case of a poor earth connection, it is MANDATORY to disconnect the telecommunications
accesses before reconnecting the equipment to earth. It is then necessary to verify that all the
connections have been made correctly.
Before removing any board that provides access to a telecommunications network of
class TRT/TNV-3, make sure you disconnect the links. Reconnect the links once the board is re-
inserted.
Installation of DECT bases
For further information on recommendations relating to the exposure of the public to the
electromagnetic field, refer to "Installation of DECT bases".
1.3.1.3 Declaration of conformance with directives
1.3.1.3.1 Ukrain
001
This Ukrainian label indicates that this product is compliant with Technical Regulations for Low
Voltage Electrical Equipment and Technical Regulations in Electro-Magnetic Compatibility in force in
Ukraine.
This equipment is designed to be connected to the public telephone network using the appropriate
interfaces.
1.3.1.3.2 EC Logo
The CE labeling indicates that this product conforms to the European directives currently in force, in
particular:
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• 2014/35/EU and 2014/30/EU for non radio equipment (including wired Telecom Terminal
Equipment)
• 2014/53/EU for radio equipment
• 2014/34/EU for ATEX equipment
• 2011/65/EU (RoHS)
• 2012/19/EU (Waste Electrical & Electronic Equipment)
1.3.1.4 Interface classification
1.3.1.4.1 OXO Connect Small, Medium, Large
SELV: Safety Extra Low Voltage TNV-3: Telecommunication Network Voltage
PowerCPU EE
PowerCPU EE
PowerCPU EE
Figure 1.1: OXO Connect Small, Medium, Large
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1.3.1.4.2 OXO Connect Compact
PowerCPU EE
MIX-2
MIX-2
MIX-2
Figure 1.2: OXO Connect Compact
Note:
The Mini-MIX daughter board requires BACKXS-N back panel and PSXS-N power supply module. The Mini-MIX
daughter board can be used only in an OXO Connect Compact
1.3.2 Safety symbols/logos description
•Direct Current (DC) indication
xxV yyA
xxV: Input DCVoltage
yyA: Input Current maximum
•Mains power supply indication
xx – zzV ~ / aa – bbHz / yyA
xx – zzV: Input voltage range
aa – bbHz: Frequency range
yyA: Input Current maximum
•Earth protection logo
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HIGH LEAKAGE CURRENT
Necessity to connect permanent earth before telecom access because of the high
leakage current (>3.5mA).
•Fuse logo
Caution:
For continued protection against risk of fire, replace only with same type and rating of fuse.
Example: T 2,5AH / 250V
Type (T): Time Lag type
Current rating: 2,5A
Voltage rating: 250V
•"WARNING" logo
Safety instructions to follow before installation or maintenance of the equipment.
Before installing this equipment you must read the installation documents due to elec-
tric shock Hazard.
The rear of panel and the front boards should only be removed by qualified mainte-
nance personnel.
Disconnect the mains cord before remaining the rear panel.
• Waste Electrical and Electronic Equipment (WEEE) logo
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The Waste Electrical and Electronic Equipment (WEEE) logo indicates that the product
complies with the article 11(2) of European Directive 2012/19/EU .
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Chapter
2Hardware description
2.1 Overview
OXO Connect is a business communication server offering proven telephony functions with data
management. This "multi-purpose" server provides a turnkey global communication solution for small
and medium-scale businesses with 6 to 300 employees.
The OXO Connect range includes:
• the OXO Connect Compact platform
• the OXO Connect Small platform
• the OXO Connect Medium platform
• the OXO Connect Large platform
The OXO Connect range is supplied:
• with all the sub-assemblies required for your particular configuration,
• configured with the software key corresponding to the level of services desired (according to
country).
The stations are packaged separately.
2.2 Platforms
In order to cover the entire SME/SMI market segment (6 to 300 users), OXO Connect is available in:
• One platform which is fixed either directly to the wall, or to a wall support (US version): the OXO
Connect Compact platform (also referred to as OXO Connect Compact)
• Three 19" platforms which can be mounted in a rack or placed on a shelf:
• The OXO Connect Small platform (also referred to as OXO Connect S)
• The OXO Connect Medium platform (also referred to as OXO Connect M)
• The OXO Connect Large platform (also referred to as OXO Connect L)
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2.2.1 OXO Connect Compact
• 18 ports.
• 1 CPU slot + 1 MIX slot
• Energy consumption: 1.5 A (240 V)
• Dimension: H = 345 mm; W = 370 mm; D = 65 mm.
• Weight: 5.1 kg.
The following mixed boards are available:
• MIX 2/4/4-2
• MIX 4/4/8-2
• MIX 4/8/4-2
• AMIX-1 4/4/4
• AMIX-1 4/4/8
• AMIX-1 4/8/4
• Mini-MIX (PowerCPU EE and PowerCPU EE C25 daughter boards)
Note:
This wall-mounted version is also called XS-N.
The Mini-MIX daughter board, plugged on a PowerCPU EE board or a PowerCPU EE C25 board,
requires an OXO Connect Compact.
The PowerCPU EE and PowerCPU EE C25 boards show a Mini-MIX LED activated when the Mini-MIX
daughter board is detected on the PowerCPU EE/PowerCPU EE C25 board.
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