OPW PetroVend M00-20-6013 Manual

Part Number: M00-20-6013, Rev. 0
Issue Date: 7/1/2021
Supersedes: NA
M00-20-6013 -IP Authorization Gateway
Procedure Guide

NOTE: Before you use this manual, make sure you have the most recent revision. Look at the
revision of this document to make sure it agrees with the most current revision found at
http://www.opwglobal.com/opw-fms/tech-support/manuals-how-to-videos. Download the
latest revision if necessary.
OPW Fuel Management Systems is a part of Dover Fueling Solutions.
Copyright Information
© 2021 Dover Fueling Solutions. All rights reserved. DOVER, the DOVER D Design, DOVER FUELING
SOLUTIONS, and other trademarks referenced herein are trademarks of Delaware Capital Formation.
Inc./Dover Corporation, Dover Fueling Solutions UK Ltd. and their affiliated entities.
Contact OPW Fuel Management Systems
Visit us at https://www.doverfuelingsolutions.com/, or contact us at:
Call 1-877-OPW-TECH (877-679-8324)
For calls outside US and Canada, call [phone]
Monday through Friday, 7 a.m. to 6 p.m., US CST
For technician registration, see
http://www.opwglobal.com/opw-fms/tech-support/technician-registration
For in-depth training through OPW University, see
http://www.opwglobal.com/opw-fms/tech-support/training-certification
Compliance Information
Software is compliant with Visa U.S.A. Payment Application Best Practices (PABP) /Payment Card Industry
Payment Application Data Security Standard (PCI PA-DSS) guidelines by restricting user access to sensitive
cardholder data.
Specific to networks that process bankcards (i.e., Visa, MasterCard, T-Chek™, Comdata, American
Express, Discover and JCB) using the dual-serial port convertor and connecting the inbound port to the Fuel
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Site Controller direct-connect serial port (Port 1) conflicts with the guidelines described in the “M030001_
PA1-PA-DSS-Implementation-Guide” provided with your Fuel Site Controller. Please review the “M030001_
PA1-PA-DSS-Implementation-Guide.pdf” for more information on maintaining your PCI-DSS compliance.
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Table of Contents
Section 1 Introduction 6
Section 2 OPW Ethernet IP Authorization Gateway Installation 7
2.1 Site Assessment for the OPW Ethernet IP Authorization Gateway 7
2.2 Requirements for the OPW Ethernet IP Authorization Gateway 8
2.3 Verify Network Communications 9
2.4 Connecting the OPW Ethernet IP Authorization Gateway 9
2.5 Testing the OPW Ethernet IP Gateway for Network Authorization 9
2.6 Testing the OPW Ethernet IP Gateway for Inbound Communication 10
2.7 Dial Back-up (Optional) 10
2.8 Troubleshooting 11
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Important Abierto Service and Warranty Information
The hardware described in this guide is supplied, warranted and serviced by Abierto Networks. To receive
regular updates and ongoing support from the Abierto help desk you must enroll in one of the Abierto
Gateway Support Plans.
For support enrollment information contact Abierto Secure Gateway Support at:
lMain: [phone]
lEmail: [email protected]
Visit the Abierto Gateway Support Plans web page at https://www.ab-net.us/abiertogateway/
Supported Networks
Networks supported by this device are as follows:
CFN
TCH
T-Chek™
NBS
Comdata
FleetOne
Paymentech
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Section 1 Introduction
The instructions in this guide explain the installation of your OPW Authorization Gateway with your
FSC3000™ Fuel Site Controller.
OPW IP Authorization Gateways are certified to communicate with these OPW standard authorization
networks:
Hardwire
Fleet and Bank Card 20-6013
The OPW Ethernet IP Authorization Gateway, when used with the FSC3000™ Fuel Site Controller, provides
the ability to use a high-speed Internet connection to authorize fleet and/or credit-card transactions. This
creates a secure outbound IP connection for card authorizations and also allows inbound connections to the
fuel-site controller. The gateway also contains a dial-up modem that will automatically be used whenever the
Internet is unavailable. To use this feature the gateway must be plugged into a standard phone line.
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Section 2 OPW Ethernet IP Authorization Gateway
Installation
Prior to the installation of the OPW Ethernet IP Authorization Gateway, an initial site assessment, gateway
requirements and network connectivity must be established. Follow the installation procedure below for
connecting the OPW Ethernet IP Authorization Gateway.
NOTICE: Never press the reset button on the IP Gateway. This will erase the program and
it will have to be reloaded. There is a fee associated with reloading the program.
NOTE: Refer to the M1700 FSC3000 Installation Manual for connection information between
the Gateway and the FSC3000.
For support plan and setup information contact Abierto Networks at [phone] 8:30 am - 5:30 pm
Eastern Time. Refer to "Important Abierto Service and Warranty Information" on page5 for information.
NOTE: Before you call Abierto you must have your device's MAC address. This can be found
on the device's label on the bottom of the unit.
2.1 Site Assessment for the OPW Ethernet IP Authorization Gateway
For 20-6013 network users, prior to installation, the site assessment must be completed and the OPW Site
Request Form must be faxed to the number at the top of the form, after which network users must activate
their ControlScan Account, which will be sent to the site owner via email.
NOTE: There is a monthly charge for an EchoSat Account.
IMPORTANT: The OPW Site Request Form must be submitted 48 hours prior to your planned
install time.
Prior to installing any version of the Ethernet IP Gateway, collect the following information or provide this
document to the IT Manager so that the following information can be filled in.
lIs the LAN (internal) network at the site DHCP-enabled (dynamic)?
Yes No
lAre there any outbound port-blocking rules in place on the network?
Yes No
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NOTE: If the network is DHCP-enabled and no outbound ports are blocked, skip to
"Requirements for the OPW Ethernet IP Authorization Gateway" below. Otherwise, proceed
with the information as follows below.
NOTE: The following ports must be open for outbound traffic; 53, 80, 123, 443, 10001, 10002.
IMPORTANT: If the site chooses to use the Inbound Communications option, then a Static IP
Address must be programmed into the unit regardless of whether the LAN is dynamic or static,
and the below information must be provided.
If this is a Static IP LAN environment, enter the IP Address:
Enter the Subnet Mask:
Enter the Default Gateway:
Enter the DNS (Domain Name Server) 1:
Enter the DNS (Domain Name Server) 2:
If a Static IP Address is required, the OPW Help Desk will configure it for you once you have completed the
following steps:
1. Plug the IP Authorization Gateway into a DHCP-capable router (this may be at your office before you
arrive onsite).
2. Verify that the status light on the Ethernet IP Authorization Gateway is green and blinking once per
second.
3. Verify the last six (6) digits of the MAC address located below the barcode on the bottom of the IP
Authorization Gateway:
n000:80:44: ________________.
2.2 Requirements for the OPW Ethernet IP Authorization Gateway
Call Abierto at 888-216-6823 for assistance. You will need the items that follow
lA Laptop Computer to be used for troubleshooting any connectivity issues that may arise on-site.
lOne (1) OPW IP Gateway Converter (model #20-6013) with two (2) 20-1517-01 Modem Cables.
lTwo (2) standard CAT5 cables (one for communications from the router/switch to the Gateway
Converter, one to connect a laptop to the router/switch for troubleshooting communication issues).
lFor model 20-6013: (fill in the appropriate blank fields)
nCFN Site ID#: ____________________________
nTCH Site ID#: ____________________________
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nT-Chek™ Site ID#: ____________________________
nNSB Terminal ID #: ____________________________
nComdata Terminal ID#: ____________________________
nFleetOne Terminal ID #: ____________________________
nPaymentech Merchant # #: ____________________________
You will need appropriate test cards: Credit (i.e., MasterCard, Visa, etc.) and/or fleet cards (i.e., CFN, TCH,
T-Chek™, Fuelman®, etc.) for running test transactions at the site depending on what card types will be
processed at the site.
IMPORTANT: You will not be required to purchase fuel during the test process; you will be
required to request authorization. You may then pick up and hang up the pump handle to
complete the transaction.
2.3 Verify Network Communications
1. Test the network connectivity.
a. Plug a CAT5 cable into the Ethernet port on your laptop and plug the other end into an open
port on the router at the client site. Verify that you are NOT connecting via wireless.
b. Open the Internet browser and type www.google.com.
NOTE: If you are able to access the Internet, proceed to the next step. If you cannot access
the Internet, proceed to Section 2.8, Troubleshooting.
2. Move the CAT5 cable from the Ethernet port on your laptop to the Ethernet port of the Ethernet IP
Authorization Gateway.
3. Connect the included power cable to the Ethernet IP Authorization Gateway. Twist a quarter-turn (1/4)
to the right in order to lock the power cable in place.
4. Plug the power cable into an available electrical outlet and wait for the status light of the Ethernet IP
Authorization Gateway to turn green and begin blinking slowly (approximately once per second).
2.4 Connecting the OPW Ethernet IP Authorization Gateway
Refer to the M1700 FSC3000 Installation Manual for connection information.
2.5 Testing the OPW Ethernet IP Gateway for Network Authorization
1. Verify that the FSC3000 is configured properly for the processors that will be supported at the site.
NOTE: You are configuring the FSC3000 to work in dial-out mode exactly as if you were going
to use the “new” OPW modem and a phone line.
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IMPORTANT: Configure the modem communication parameters to 2400 baud, 7E1 to match
the Gateway.
2. Test the connection by running a test card at the pump. You should receive a prompt stating Select
Pump, Enter Pump Number or that the Pump is Activated; this indicates that you have received
authorization.
NOTE: You do not need to pump fuel at this time.
2.6 Testing the OPW Ethernet IP Gateway for Inbound Com-
munication
IMPORTANT: The IT administrator at the site will need to configure Port Forwarding to the
Static IP Address of the Ethernet IP Authorization Gateway (Port 8002) before inbound
communications will work.
Using Phoenix®or ARTWare, establish a connection to the fuel site controller using the static IP address
assigned to the OPW Ethernet IP Authorization Gateway.
2.7 Dial Back-up (Optional)
At this point, transactions should be processing properly over the IP connection, and you should be ready to
test the Dial Back-up functionality.
1. Plug a phone line into the Line port on the Ethernet IP Authorization Gateway.
IMPORTANT: This phone line may be shared with another device, but should never be
shared with a voice line.
2. Remove the CAT5 cable from the Ethernet IP Authorization Gateway Ethernet port.
3. Test the Dial Back-up (DBU) by running a test transaction for all processors (networks) supported at
the site. These test transactions will take longer than the high-speed transactions as they are running
over a phone line instead of an IP connection. You should receive a prompt stating Select Pump,
Enter Pump Number or that the Pump is Activated. This indicates that you have received
authorization.
NOTE: You do not need to pump fuel at this time.
4. Plug the CAT5 Ethernet cable back into the Ethernet IP Authorization Gateway Ethernet port.
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NOTE: If all tests were successful, you are now operating on high-speed processing. If any of
the above tests failed, contact the OPW Help Desk at 877-679-8324 and select Option 1 for
Fuel Management Systems. Tell the Help Desk Technician that you are installing an Ethernet
IP Authorization Gateway and provide a description of the problem you are experiencing.
2.8 Troubleshooting
1. Test the network connectivity.
a. Plug a CAT5 cable into the Ethernet port on your laptop and plug the other end into an open
port on the router at the client site.
b. Open the Internet browser and type http://www.google.com, or you can:
i. Click the Start button on your PC screen (located in the lower-left corner of the
screen).
ii. Select Run...
iii. Type cmd in the window labeled Open. Click OK.
iv. Type the command ping www.google.com in the cmd window.
v. Press Enter/Return key.
NOTE: If you can browse the Internet or "ping" a website successfully, you have Internet
connectivity and your IP Converter should be able to access the Internet.
c. Close the cmd window and go back to "OPW Ethernet IP Authorization Gateway Installation"
on page7 of this document to restart the installation process.
2. If you are unable to establish network connectivity, complete the following:
a. Locate the high-speed modem and router at the site. There may be only one piece of
equipment if the modem has a built-in router. Verify with your network administrator.
b. Check the status lights on all device(s). If there is a DSL and/or Internet light, these should be
green.
c. Please record what the status light(s) on the high-speed modem and/or router are doing.
d. Please record what the status light on the Ethernet IP Authorization Gateway is doing.
NOTE: You may need to reboot (power cycle) the high-speed modem, router and the Ethernet
IP Authorization Gateway.
e. Reboot the devices in this order:
i. Power down the Ethernet IP Authorization Gateway.
ii. Power down the router at the site.
iii. Power down the high-speed modem.
f. Wait 20 seconds and power up all of the devices in reverse order:
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i. Power up the high-speed modem. Wait until Power, DSL and all Internet lights are
green.
ii. Power up the router at the site. Wait until Power and Ethernet/Internet/LAN light are
green.
iii. Power up the Ethernet IP Authorization Gateway.
g. Repeat "Troubleshooting" on the previous page to verify network connectivity.
NOTE: If you are still unable to successfully access the Internet, you will need to speak with
the person who handles the network for the site. This may be the Network Administrator or this
may be the Internet Service Provider (ISP).
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Revisions
Revision # ECO Effective Software Version Key Changes
NOTE: It is possible that older software versions might not support all features
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01931 7/1/2021 na Initial Release