Realfiction DEEPFRAME BASIC User manual

DEEPFRAME ONE - USER GUIDE
VERSION 1.1 - ORIGINAL USER GUIDE
It is important to read this manual before using the DeepFrame One, and to follow advices and instrucons on
safety, operaon and general use to get the best possible experience with your DeepFrame One.
The DeepFrame One is designed to showcase products and other objects in combinaon with free oang 3D
video animaons. The DeepFrame One is design protected in shape and form. Realcon and DeepFrame One are
registered trademarks owned by Realcon ApS.

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Content:
Security precauons 3
Product guarantee 4
When receiving the DeepFrame One 5
Package content 5
How to operate the display 6
Unpacking and preparing your OLED screen for rst me use 6
Adjusng the hologram 10
Adjusng the hologram over longer distances 12
Adjusng the audio volume 14
Changing the sound to include the external speakers 15
Supported le formats and use of le names 16
Trouble shoong 17

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Security precauons
• Installaon of the DeepFrame One must be done according to this manual, and must be performed by an
adult (Over 21 years).
• The DeepFrame One must be placed on a horizontal, stable and plane surface.
• Do not install the DeepFrame One in narrow passageways or other places where a lot of people and
equipment has to pass close by, thereby risking collisions that might cause the Dreamoc to p over causing
human injuries and damage to property.
• The DeepFrame One must be connected to a power outlet with current and voltage as described in the
product factsheet
• During service and cleaning the DeepFrame One must be turned o, and the power plug removed from
the outlet. To disconnect the apparatus from the mains, the plug must be pulled out from the mains socket,
therefore the mains plug shall be readily operable.
• Handle the OLED screen with care. The OLED is a very delicate display device: Do not press its surface
with excessive force, hit it or prick it with a sharp object.
• No sand or dust! Fine sand or dust entering the system could cause malfuncons or defects.
• No water or oil! Water or oil entering the system could cause electric shock, malfuncons or defects.
• The surface of the system will be slightly warm when using, but this does not indicate a fault.
• Environmental condions: Operang Temperature 0 °C to 35 °C , Operang Humidity 10 % to 80 %,
Storage Temperature -20 °C to 60 °C, Storage Humidity 5 % to 80 %
• Do not place the DeepFrame One in direct sunlight or near magnesm, corrosive gas or ultrasonic
humidier. This could cause malfuncon.
• Do not expose the DeepFrame One to soot or steam. Thick soot or steam could damage the electrical
components and cause malfuncons.
• Always remember to secure ground the metal chassis to appropriate electrical installaon ground.

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Product guarantee
The manufacturers guarantee includes producon, materials and funcon of the supplied equipment. The guarantee is
valid only if the supplied material is used as described in this manual, and to the purpose to which it has been designed.
The guarantee includes repair or replacement of malfunconing components.
The guarantee is no longer valid if any unauthorized repairs or replacement of parts have been performed on the
product.
The DeepFrame consists of a high-precision glass opc technology. Due to the very large size of the glass
opc, small lines, bubbles or dots can be seen, and some tolerance in color temperature for the transpar-
ency can be found from batch to batch. Horizontal and vercal lines can have some distoron, but only
minor in mean arear, meaning 150 mm from the edges. This shows the limitaons of the current technol-
ogy, and does not indicate a faulty product.
The OLED screen is a product of high precision technology. Out of the total pixels 0.01% or less pixels may be
out (black dots) or may remain lit as coloured dots (red, blue, and green). This shows the limitaons of the current
technology, and does not indicate a fault.
Please note that we cannot be held liable for any damage or failure that has occurred due to the use of third party
constructed ight case or packaging. This limitaon shall also apply if the original packaging has been altered in any way.
In the event of claims the item must be sent back to us in its original packaging.
The OLED screen is a 16/7, meaning that the OLED screen should only be powered on for 16 hours a day.
Correct Disposal of This Product
(Waste Electrical & Electronic Equipment)
(Applicable in the European Union and other European countries with separate collecon systems)
This marking shown on the product or its literature, indicates that it should not be
disposed with other household wastes at the end of its working life. To prevent
possible harm to the environment or human health from uncontrolled waste dis-
posal, please separate this from other types of wastes and recycle it responsibly to
promote the sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this prod-
uct, or their local government oce, for details of where and how they can take this
item for environmentally safe recycling. Business users should contact their supplier
and check the terms and condions of the purchase contract. This product should
not be mixed with other commercial wastes for disposal.

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WHEN RECEIVING THE DEEPFRAME ONE
The DeepFrame One comes in two ightcases that holds all the dierent parts.
Please note that we cannot be hold responsible for any damage or failure that has occurred due to the use of third
party constructed ight case or packaging. This limitaon shall also apply if the original packaging has been altered
in any way.
Package content
1. 1 x Glass opc
2. 1 x Installaon & Service Toolbox
3. 2 x Leg Frames
4. 1 x 4K curved OLED 65” TV
5. 1 x Opc Safety Bracket
6. 1 x Speaker module
7. 1 x Spirit level
8. 1 x OLED housing
9. 1 x Brightsign Media Player
10. 1 x Top protector
11. 2 x Extension rods
12. 2 x Corner protectors

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How to operate the display
Unpacking and preparing your OLED screen for rst me use
1. Take out your OLED Screen from the box and gently place it on a sheet of protecve foam on the oor
with the backside up.
2. Remove all the protecve foil from the backside of the OLED Screen. Also take o the white cu that protects
the Connecon Cable in order to remove the protecve foil in that area as well.
3. Attach 2 pieces of Velcro on both sides of the Connection Cable so you can re-attach the white cuff
again for protecting the cable later.

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4. Insert the USB sck to the sound bar, holding the specic congurator le for either DeepFrame One or DeepFrame
Basic Kit. This is needed to setup your OLED Screen’s picture, sound and power sengs sengs. If you have a DeepFrame
One, your toolbox already has a USB sck with the correct congurator le on it. If you have a DeepFrame Basic Kit, you
can download the correct congurator le from the support page on our website.
5. Flip the OLED Screen around and gently place it on the protecve foam again, front side up. Important: Always
make sure to handle the connecon cable with care. Never pull or apply force to it, as this might damage the
part where the cable is aached to the screen.

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7. Take the remote control and turn on the OLED Screen by poinng it towards the sound bar.
8. Select ‘English’ as your language and your country. Then click ‘Next’.
6. Insert the Connecon Cable to the Sound Bar and then connect it to a power outlet.
9. Click ‘USB conguraon’, then ‘Import clone le’ and select the le on the USB sck. Finish by clicking ‘Update’.
IMPORTANT: Beware not to cut the power or remove the USB sck while the OLED Screen is updang the sengs.

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11. When the sengs are correctly installed, the message ‘ Import completed’ will appear and the OLED Screen will
turn o.

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Adjusng the hologram
1. Loosen the bolts in the groove underneath the OLED Housing.
2. Gently move the OLED Housing back and forth to adjust the distance your hologram appears in, and also the size of it.
Screen closest to the Opcal lens = the hologram is small Screen furthest away from the Opcal lens = the hologram is big

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3. Then gently tilt both the Leg Frames back and forth to adjust the height position of the hologram.
4. When you are sased, adjust the feet to maintain the height posioning and ghten the bolts again
underneath the OLED Housing
5. Loosen the screws for the Screen Adjuster located in each side, and lt the OLED Screen to obtain the same
angle as the DeepFrame Opcal Lens. This step is to eliminate distorons in the hologram.
6. When done, ghten the screws on the Screen Adjuster again, making sure that the posion is the same for each side.

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2. Gently slide the Leg Frames forward so the rst bracket slides past the OLED Housing. Then remove it.
3. Then loosen the remaining screw underneath each Leg Frame, as this will allow you to slide in the Extension Rods.
Adjusng the hologram
If you wish to create a hologram that appears further out in the distance, you can aach the Extension Rods to the Leg Frames.
1. Loosen the bolts in the groove underneath the OLED Housing.

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5. Take the speaker cable and guide it through the Extenon Rod.
6. Slide on both Extenon Rods and ghten the screws underneath each Leg Frame again.
4. Take out the Extenon Rods from the ight case.

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8. Adjust the display and nish by ghtening the bolts underneath again to secure the posioning.
7. Aach the brackets on the Extenon Rods to the groove in the OLED Housing.
Adjusting the volume
1. Take the remote control and point it towards the DeepFrame Opcal Lens. Use the volume up/down
buons to adjust the volume.

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Changing the sound to include the external speakers
1. Take the remote control and point it towards the DeepFrame Opcal Lens.
3. Then choose the ‘Speaker Out’ seng and change the seng to ‘Internal Speaker’.
2. Press the Gear buon for the sengs menu – look towards the extreme le side of the picture and go the icon
‘Sound Sengs’.

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Supported le formats and use of le names
The following movie codecs and le types are supported:
4K OLED screen
Video Codec: 4K video must be encoded as a H.265 (HEVC) le; it cannot be encoded as H.264.
Resoluon: The maximum supported resoluon is 3840x2160x60p or 4096x2160x60p.
Image aspect rao: 16:9
Color Depth: 4K video can be encoded at 4:2:0 subsampling with 8 bits (Main Prole) or 10 bits (Main 10
Prole) of depth.
To avoid problems with le naming, generally avoid le names longer than 20 characters and avoid using special
characters including non roman leers.
How to solve playback issues using Mac
There can be a playback issue when copying movies from Mac to an SD card.
With the introducon of OSX 10.5, Mac changed the behavior of their hidden le structure. This is causing some
compability problems across plaorms in general. More informaon can be found here:
hp://en.wikipedia.org/wiki/.DS_Store
There is no such issue when copying movies from PC.
Watch the How to solve playback issues using Mac tutorial video (hps://vimeo.com/108581691)
This tutorial shows you how to delete the hidden les and make your movie work on Dreamoc Diamond when
copied from Mac.
Download Delete Hidden Files program on Realcon’s support page: Realcon.com/support/deepframe-one

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Trouble shoong
Problem Acon
1No power • Make sure the AC outlet has power.
• Make sure that the power cable is properly inserted.
2Film is lacking or not
playing at all.
• If the movies have been copied to the SD-card with a Mac
computer, you need to read: “How to solve the playback issue
when using Mac.” Check for incorrect use of le names or le type.
Check that the screen has power and is turned on.
• Take out, format and reload the SD card as described under
“Changing video content.”
• Replace the SD card with a new one.
• If the movie doesn’t play, make sure that the video is in HEVC
H265, as a 4K lm in H264 can’t be played on the media player.
3The video images is out
of scale/alignment.
• Boot the Dreamoc Diamond by turning the power switch o and
on again.
• Ensure that Screen adjustment, picture size is set-up for original rao.
4The remote control does
not work properly
• Check if the remote has baeries inserted.
• Ensure the baeries in the remote control are not exhausted.
Replace the baeries with new ones.
• Ensure that you are poinng the remote correctly towards the IR-
receivers.
5 Cannot turn on/o the
OLED screen
• Point the remote control directly towards the sound bar.

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Realcon and Dreamoc are registered trademarks owned by Realcon ApS. Other marks may be menoned here in that
belong to other companies. © 2018 Realfcion Aps. All rights reserved.
Realcon Aps | Øster Alle 42, 7th oor | DK-2100 Copenhagen Ø Denmark | Phone: [phone]
For further informaon and pricing please contact Realcon
Phone: [phone]
email: contact@realcon.com