Seneca NUC Installation and maintenance instructions

Seneca NUC Hospital Digital Network (HDN)
Installation & Service Instructions
Parts based on “SENECA NUC Media Player – Mounting & Installation” - V1 1 12/2016 by Eric Bram of Patient Point
Call [phone] for support Author: Kirk Thomas
Page 1 of 20
Revision: 2c – Mount Integration
Last U date: 3/3/2017 12:01 PM
The Seneca NUC player re laces the MediaWave MW103 and
AO en layers as the common media layers for Patient Point
(WRN) Waiting Room, (HDN) Hos ital Digital Network, and (PWR)
PracticeWire installations. It shi s with a HDMI cable, RS-232
cable, and ower brick, all of which will need to be used with this
unit. There is a single serial ort for the monitor control cable, 2
HDMI orts, (the topmost of which must be used,) and a single
ethernet ort. All Seneca NUCs are WiFi ca able, but will be
utilizing wired ethernet connections unless s ecified in the work
order. DON'T USE WIFI UNLESS SPECIFICALLY INSTRUCTED!
NOTE: If this visit is for a swa , all old cables will need to be sent
back with the old unit. The old cables cannot be used with the
new unit.
Table of Contents
Table of ContentsTable of Contents
Table of Contents
Parts List ................................................................................ 2
Required Tools & Equi ment ................................................. 2
O ening Boxes – Missing/Damaged Equi . ........................... 2
Cradle oints ........................................................................... 3
Testing Connectivity .............................................................. 3
Deviations .............................................................................. 3
Cabling ................................................................................... 3
Mounting ............................................................................... 5
Premier 4263 Tilt Mount ....................................................... 6
Peerless SA746PU/SWP700 Corner Mount ........................... 9
Patient Point Legacy “Universal” Mount ............................. 13
Setu BIOS Settings ............................................................. 16
Configuring the System – (A.K.A Using the Tech Screen) .... 18
Exiting the Netkey Content Loo ......................................... 19
Reimaging The System ......................................................... 19
Checkout & Deliverables...................................................... 20
Seneca NUC Front
Seneca NUC Back
Seneca NUC Side 1
Seneca NUC Side 2

Seneca NUC Hospital Digital Network (HDN)
Installation & Service Instructions
Parts based on “SENECA NUC Media Player – Mounting & Installation” - V1 1 12/2016 by Eric Bram of Patient Point
Call [phone] for support Author: Kirk Thomas
Page 2 of 20
Revision: 2c – Mount Integration
Last U date: 3/3/2017 12:01 PM
Parts List
Incl ded in the box:
•The Seneca NUC layer
•The Seneca ower brick. (Don't use old power bricks from previously installed units )
•A HDMI Cable
o2-meter cable for new installs.
o3 meter (10 ft.) cable if there is an enclosure.
•RS-232 (Serial) Cable
•A wall mounting bracket. (Probably already affixed to the Seneca NUC )
Req ired Tools & Eq ipment
•Basic Equi ment
oSite Survey and/or this work order
oLa to with
ethernet/wireless/HDMI/VGA ca ability
oUSB keyboard & mouse
oCMOS battery (CR2032)
oPatient Point USB Flash Drive
•Cabling Tools
oStandard networking tools
oPunch down tool
oModular lug crim er with RJ11 & RJ45
Ti s/Connectors
oAt least 100ft of cat5e/cat6 Ethernet
cable
oCable Sta ler & sta les
oFish ta e and/or Pull string
oRJ-45 jack outlet covers
oElectric outlet Covers
•Video/Monitor Troubleshooting Tools
oTest monitor
oVGA Video Cable
oDVI Video Cable
oHDMI Video Cable
•Mounting Tools
oCharged Cordless Drill
o1/8, 5/32, 3/16, and 1/2 inch drill bits
oLong blade Phili s screwdriver
(Im ortant for IXRs - found at hardware
or auto arts stores)
oP2 & P3 Philli ’s bits
oMasonry drill bits
oAssorted screwdrivers (Philli s &
flathead)
oTorx wrenches (T15 & T20)
oStud finder
oScratch Awl
oMeasuring Ta e
oBubble Level
•Analog Phone Troubleshooting Tools
oButt set
oTone generator/trace kit
•Misc. Tools
o8-10ft ste ladder
oMasking ta e/Packing ta e
oBroom & dust an or small vacuum
Opening Boxes – Missing/Damaged Eq ip.
As soon as you o en boxes, take ictures in case there is broken, damaged, or missing equi ment. Pay articular attention
to be sure all cables are in the box. If anything is missing or damaged, send the ictures to ics@ cm.com with the site ID
in the subject and give us a call at [phone] to let us know of the situation..

Seneca NUC Hospital Digital Network (HDN)
Installation & Service Instructions
Parts based on “SENECA NUC Media Player – Mounting & Installation” - V1 1 12/2016 by Eric Bram of Patient Point
Call [phone] for support Author: Kirk Thomas
Page 3 of 20
Revision: 2c – Mount Integration
Last U date: 3/3/2017 12:01 PM
Cradlepoints
If this install incl des the installation of a Cradlepoint for connectivity, make sure to read thro gh the Cradlepoint
instr ctions before mo nting anything. The cradle oint instructions include the best ractices for figuring an install
location and the tests that need to be erformed before anything can be mounted.
Testing Connectivity
Before running cable and mounting equi ment, make sure there is a working internet connection. Connect your la to to
the connection the Patient Point equi ment will be using at the site. Then run the Patient Point Port Test at
htt :// orttest. atient oint.com. Make s re all ports are green before r nning cable. If they are not all green, contact the
PCM Hel desk at [phone] for further instructions. Whatever the results, take a icture and email it to
ics@ cm.com and u load it to the work order.
Deviations
All deviations m st be approved by PCM and Patient Point. Refer to the site survey, to the work order descri tion, and
the attached documents. If the site wants the device installed somewhere else or is some other issues o s u that will
cause a deviation, yo MUST give the PCM Helpdesk a call at [phone].
Cabling
Unless otherwise s ecified, all CAT5/CAT6 cabling needs to be ran thro gh the wall,
behind the screens, through the ceiling, to the oint it connects into the network.
Avoid the use of Panduit when the running cable through the walls is ossible. An
ethernet jack should be installed, hidden behind where the screen is to be installed.
Using Pand it:
•Panduit should be screwed directly into the wall. DO NOT USE THE
ADHESIVE BACK TAPE!
•All ex osed cords should be covered with Panduit.
•Panduit should be straight.
•Panduit should always come in from below the device unless otherwise
directed.
•Only change direction at 90 degree angles.
•Sagging anduit or anduit run at oddball angles will not be acce ted.
•Don't run anduit above the device unless otherwise directed.
A clean install with the Ethernet jack
behind the TV and a straight run to the
outlet below the TV and media player

Seneca NUC Hospital Digital Network (HDN)
Installation & Service Instructions
Parts based on “SENECA NUC Media Player – Mounting & Installation” - V1 1 12/2016 by Eric Bram of Patient Point
Call [phone] for support Author: Kirk Thomas
Page 4 of 20
Revision: 2c – Mount Integration
Last U date: 3/3/2017 12:01 PM
An example of Panduit changing direction All direction changes
should be at 90 degree angles
Another example of a clean install Ethernet has been run
through the walls to a jack behind the TV and the outlet is also
located behind where the TV was mounted
Chair Rails and Pand it:
Panduit should never cover chair rails. Instead:
1.) Run anduit to the chair rail.
2.) Sto running anduit.
3.) Run the cord over the chair rail.
4.) Then, continue running anduit once ast the chair rail.
Connections:
1.) Connect the TV and the Seneca NUC to ower.
2.) Connect the RS-232 cable from the single 9 in serial ort on the Seneca NUC
to the serial ort on the TV.
3.) Connect the HDMI cable to the to -most HDMI ort, (directly under the
letters HDMI,) to the HDMI 1 ort on the monitor.
4.) Connect the Ethernet cable to the Ethernet jack or ethernet run for this
install. (If this is a wireless install, then setup on the correct wireless network
accordingly )
An example of how to handle a Chair
Rail Notice how the Panduit stops at
the chair rail and continues past it
Only the cable should cross the chair
rail

Seneca NUC Hospital Digital Network (HDN)
Installation & Service Instructions
Parts based on “SENECA NUC Media Player – Mounting & Installation” - V1 1 12/2016 by Eric Bram of Patient Point
Call [phone] for support Author: Kirk Thomas
Page 5 of 20
Revision: 2c – Mount Integration
Last U date: 3/3/2017 12:01 PM
Note: Make absolutely sure the proper connections are being used If they are not, the monitor will not display video from
the media player or change to a different input after a reboot if the cables are not in the correct ports
Mo nting
The Seneca NUC is shi ed with a wall mounting bracket. In most
cases, the mounting bracket will already be attached to the Seneca
NUC.
•Removing the bracket - Unscrew the two s ring loaded
screws that attach the bracket to the layer and slide off.
•Reattaching the bracket - Screw both s ring loaded screens
back into the threaded holes on both sides of the unit.
The Bracket will need to be mounted so the forward face of the
com uter will be facing down toward the floor and the back side,
(the side with all the cables,) will be sticking u . If it is mounted any
other way, there is a risk of it falling out of the bracket. It should be mounted where it will be hidden behind the TV set.
Once installation is com lete, no cables should be showing.
One of the following monitor mounts will also be shi ed:
•Premier 4263T Tilt Mount for 42”/43” LG Screens
•Peerless SA786PU/WSP700 42”/43” LG Screens
•Patient Point Legacy “Universal” 14” by 14” Wall Plate and Fabricated Mount for 32” Screens
All of the TV mounts must be installed in at least two wall studs, (with the exception of the Patient Point Legacy “Universal”
mount ) Otherwise there is a risk of equi ment falling off walls due to weight.
The Seneca NUC mounting bracket

Seneca NUC Hospital Digital Network (HDN)
Installation & Service Instructions
Parts based on “SENECA NUC Media Player – Mounting & Installation” - V1 1 12/2016 by Eric Bram of Patient Point
Call [phone] for support Author: Kirk Thomas
Page 6 of 20
Revision: 2c – Mount Integration
Last U date: 3/3/2017 12:01 PM
Premier 4263 Tilt Mo nt
Step 1 – Install the Wall Plate
Follow the manufacturer’s instructions for installing the wall late.
The wall plate m st be installed in two st ds. Fasteners are
included for both wood and metal studs.
1.) Locate where yo are mo nting the monitor using the
ictures in the site survey. There should be a certain level
of clearance between the to edge of the screen and the
ceiling once it is mounted. Below are the minimum
clearances they must have once mounted:
•For 42” Monitor Installations: The to edge of the
monitor should be at least 11 inches from the ceiling.
•For 43” Monitor Installations: The to edge of the monitor should be at least 8 inches from the ceiling.
If the wall late is mounted above either of these measurements, the monitor will hit the ceiling which or reach
above the ceiling, making it hard to mount the monitor without removing the ceiling. (The permanent removal of
ceilings is a circumstance which tends to upset folks at the job site It is not recommended )
2.) Use an edge-to-edge st d finder to locate the edges of the studs. Draw a vertical line down the center of each
stud.
3.) Hold the wall late on the wall to use as a tem late over the two studs, already marked.
4.) Level the late and mark the center of the four mounting holes.
5.) Make sure that the mounting holes are on the stud centerlines
Step 2 – Mo nt Comp ter
1.) The mounting bracket for the NUC layer should be installed
within the Premier P4263T mount’s wall bracket. (As shown )
2.) Make sure to mount the NUCs bracket so the media layer can
slide in face down into the bracket once it is installed. The
cable side of the media layer should be ointed u .
3.) Make sure the NUC is installed in a location that rovides
adequate clearance for the HDMI, RS-232, ethernet, and ower
connectors.
4.) Once the bracket is mounted, slide the NUC into the bracket
and tighten down the s ring loaded screws.
The Directional Mounting Arrow stamped into the top of
the wall plate indicates which edge is the top
Seneca NUC installed within the Premier P4263T wall
bracket An electric power strip is draped on top of it
until the monitor can be mounted Then the power
strip will be put in its more permanent placement

Seneca NUC Hospital Digital Network (HDN)
Installation & Service Instructions
Parts based on “SENECA NUC Media Player – Mounting & Installation” - V1 1 12/2016 by Eric Bram of Patient Point
Call [phone] for support Author: Kirk Thomas
Page 7 of 20
Revision: 2c – Mount Integration
Last U date: 3/3/2017 12:01 PM
Step 3 – Install Mo nting Brackets on Back of Monitor
1.) Lay the monitor screen-side down on a soft, flat surface. Use
the lastic bag the monitor was sent in to rotect the screen
from scratches.
2.) Thread the knurled s acers, included with the monitor, into the
to holes. (42” Monitors only!)
3.) Align the mounting brackets with the threaded mounting holes
on the back of the monitor. The slots on the mounting bracket
go on the to and the small round holes go on the bottom.
4.) Mount the brackets as low as ossible on the back of the
monitor.
a. For 42” Monitors: Use the 8th hole from the bottom to
align the mounting brackets correctly.
b. For 43” Monitors: At the to , the screw will be just
below the to hook. Below, use the 14th hole from the
bottom to align the mounting brackets correctly.
5.) The brackets should not rotrude above or below the monitor
during normal viewing.
6.) Attach the mounting brackets to the back of the monitor using
4 multi-washers, 4 ½” lastic s acers, and M6 x 25 mm screws
included with the mount. These are included with the Premier
mount. Do not use longer screws as they may damage the
monitor.
7.) Back out the security screws on the bottom of the mounting brackets until they are flush.
42” LG 42LX330C monitor with brackets attached
43” LG 43LX341C monitor with brackets attached
Knurled Spacers – For 42” monitor installations only
(Pictured in above two pictures )

Seneca NUC Hospital Digital Network (HDN)
Installation & Service Instructions
Parts based on “SENECA NUC Media Player – Mounting & Installation” - V1 1 12/2016 by Eric Bram of Patient Point
Call [phone] for support Author: Kirk Thomas
Page 8 of 20
Revision: 2c – Mount Integration
Last U date: 3/3/2017 12:01 PM
Step 4 – Mo nt Monitor on Wall and Connect Cables
1.) Connect the monitor ower cord, video cable, RS-232
cable, and audio cable behind the monitor. Dra e the
cables over the to .
2.) Lift the monitor and mount on the wall late. Note that the
mounting brackets “hook” onto both the to and bottom
edges of the wall late. There is a small clearance between
the monitor and com uter. It is easiest to mount the
monitor on the left end of the wall late, then slide the
monitor to the right.
3.) Slide monitor to make sure the wall late and com uter are
covered.
4.) Tighten the lower security screws.
5.) Connect video, audio and RS-232 cables which were dra ed
over the monitor to the com uter. (Make sure to use the
video cables that came with the computer The HDMI cable
should go from top-most HDMI port on the computer,
(directly under the letters HDMI,) to the HDMI 1 port on the
monitor If it is not hooked up correctly, the monitor will
lose signal upon reboot )
6.) Connect the com uter to the Ethernet or wireless
connection as s ecified in the work order.
7.) Connect the com uter and monitor to ower.
8.) Use cable ties to cleanly secure all cables behind the
monitor.
Cables carefully attached to monitor and draped in front of
screen as the mount is being attached to the wall bracket
(Old AOpen computer pictured in similar mounting location
to the Seneca NUC )
Cables attached to the computer after mounting the
monitor to the bracket

Seneca NUC Hospital Digital Network (HDN)
Installation & Service Instructions
Parts based on “SENECA NUC Media Player – Mounting & Installation” - V1 1 12/2016 by Eric Bram of Patient Point
Call [phone] for support Author: Kirk Thomas
Page 9 of 20
Revision: 2c – Mount Integration
Last U date: 3/3/2017 12:01 PM
Peerless SA746PU/SWP700 Corner Mo nt
Step 1 – Install the Wall Plate
The wall late must be mounted into 2 studs (metal or wood) on 16”
centers for a safe installation.
1.) Locate where yo are mo nting the monitor using the
ictures in the site survey. The to edge of the wall late
must be mounted at least 10” from the ceiling to ensure
there is sufficient clearance between the monitor and
ceiling.
2.) Use an edge-to-edge st d finder to locate the edges of the
studs. Draw a vertical line down the center of each stud.
(Must be on 16” centers )
3.) Hold the wall late on the wall to use as a tem late over
the two studs, already marked.
4.) Level the late and mark the center of the four mounting
holes.
5.) Make sure that the mounting holes are on the stud
centerlines.
6.) Mount the WSP700 wall late as described in the
instructions included with the wall late. Note the to of
the wall late has a vertical “li ” on the u er flange.
a. Metal st ds:
i. Drill four ½” holes, (it may be necessary
to drill smaller pilot holes prior to drilling
the ½” holes )
ii. Insert the four ¼”-20 togglers included
with the wall late installation kit.
iii. Loosely fasten wall late using four ¼”-20
x 2½” screws and washers.
iv. Level wall late and tighten all screws.
b. Wood st ds:
i. Drill four 5/32” ilot holes 2½” dee .
ii. Attach wall late using the included #14 x 2 ½” wood screws.
iii. Level late before final tightening of the mounting screws.
The Peerless SA746PU Corner Mount with SWP700 wall
mounting bracket pictured from below without computer
Drawing of the Wall mount bracket being mounted to
metal studs

Seneca NUC Hospital Digital Network (HDN)
Installation & Service Instructions
Parts based on “SENECA NUC Media Player – Mounting & Installation” - V1 1 12/2016 by Eric Bram of Patient Point
Call [phone] for support Author: Kirk Thomas
Page 10 of 20
Revision: 2c – Mount Integration
Last U date: 3/3/2017 12:01 PM
Step 2 – Install Mo nting Brackets on Back of Monitor
Two ada ter brackets ( art B, included with the SA746PU mounting arm) must be mounted on the back of the LG monitor.
1.) Use the M6 x 12mm screws ( art H) and multi-washers ( art L) included with the mount arm.
2.) Aligning the Bracket
a. For 42” Monitors: Mount the brackets with the short slot aligned with the to hole in the 400 mm x 400
mm VESA mounting attern. The bottom hole in the VESA attern will fall in the long slot.
b. For 43” Monitors: The ada ter brackets will fit just above the “bum ” along the bottom of the monitor.
42” LG 42LX330C monitor with brackets attached 43” LG 43LX341C monitor with brackets attached
3.) Additional Notes:
a. Make sure the two brackets are aligned evenly so the screen will be level when mounted.
b. Do not use the M6 x 25 mm screws to mount the ada ters to the monitor. They are too long and could
damage the monitor.

Seneca NUC Hospital Digital Network (HDN)
Installation & Service Instructions
Parts based on “SENECA NUC Media Player – Mounting & Installation” - V1 1 12/2016 by Eric Bram of Patient Point
Call [phone] for support Author: Kirk Thomas
Page 11 of 20
Revision: 2c – Mount Integration
Last U date: 3/3/2017 12:01 PM
Step 3 - Mo nt Artic lating Arm and Monitor
Attaching the arm assembly to the wall plate Attaching the monitor to the arm assembly Make sure to hook
the monitor to the top of the arm bracket and tilt it into place to
be fastened
1.) Use two ¼”-20 x ½ flat head Phili s screws to mount articulating arm assembly to wall late as shown.
2.) Mount monitor to arm as shown in figure below.
3.) Make sure the set screws on the ada ter arms are backed out as far as ossible (without removing) to ease
installation.
4.) Tilt the to of the monitor back and slide the hooks on the ada ter brackets over the wall arm assembly.
5.) Tilt the monitor back to vertical and tighten the set screws to secure the monitor to the arm.

Seneca NUC Hospital Digital Network (HDN)
Installation & Service Instructions
Parts based on “SENECA NUC Media Player – Mounting & Installation” - V1 1 12/2016 by Eric Bram of Patient Point
Call [phone] for support Author: Kirk Thomas
Page 12 of 20
Revision: 2c – Mount Integration
Last U date: 3/3/2017 12:01 PM
Step 4 – Mo nt Comp ter
1.) The Seneca NUC mounting bracket should be installed
toward the right of the Peerless SA746PU & WSP700 corner
mount. (Depending on the locations of the outlets, cabling,
and spacing needs, the NUC can be mounted to the left )
2.) Make sure to mount the NUCs bracket so the media layer
can slide in face down into the bracket once it is installed.
The cable side of the media layer should be ointed u .
3.) Make sure the NUC is installed in a location that rovides
adequate clearance for the HDMI, RS-232, ethernet, and
ower connectors.
4.) Once the bracket is mounted, slide the NUC into the
bracket and tighten down the s ring loaded screws.
Step 5 – Connect Cables
1.) Connect video, audio and RS-232 cables. (Make sure to use
the video cables that came with the computer The HDMI
cable should go from top-most HDMI port on the computer,
(directly under the letters HDMI,) to the HDMI 1 port on the
monitor If it is not hooked up correctly, the monitor will
lose signal upon reboot )
2.) Connect the com uter and monitor to ower.
3.) Connect the com uter to the Ethernet or wireless
connection as s ecified in the work order.
4.) Use cable ties to cleanly secure all cables behind the
monitor.
Peerless SA746PU/WSP700 Corner Mount – Install Seneca
NUC to the right side of the mount, opposite of the arm
side
Seneca NUC mounted in relation to the corner mount wall
plate

Seneca NUC Hospital Digital Network (HDN)
Installation & Service Instructions
Parts based on “SENECA NUC Media Player – Mounting & Installation” - V1 1 12/2016 by Eric Bram of Patient Point
Call [phone] for support Author: Kirk Thomas
Page 13 of 20
Revision: 2c – Mount Integration
Last U date: 3/3/2017 12:01 PM
Patient Point Legacy “Universal” Mo nt
Step 1 – Install the Wall Plate
The wall late will be installed in a single stud with E-Z Toggle
drywall bolts to secure the other side.
1.) Locate where you are mounting the monitor using the
ictures in the site survey. The flat screen monitor should
be installed at a height of 6 to 7 feet.
2.) Use an edge-to-edge stud finder to locate the edges of the
nearby studs. Draw a vertical line down the center of each
stud.
3.) Hold the wall late on the wall to use as a tem late over
the two studs, already marked.
4.) Level the late and mark the center of the six mounting
holes.
5.) Make sure that the mounting holes are on the stud
centerlines.
6.) Take down the bracket.
7.) Drill three ½” holes on the marks you made on the center
of the studs where bracket holes are.
8.) Insert sna toggles into holes and secure tightly. Brake off
excess lastic.
9.) Put the bracket back in lace to match stud holes. Relevel
the bracket if necessary.
10.) Drill the stud screws in.
11.) Screw in the E-Z Toggle bolts into the drywall with a #2
Phili s screwdriver, until the heads are seated flush with the wall, to secure the other
side of the 14” x 14” mounting late. They should be ointed u and down once flush
with the wall. DO NOT DRILL A PILOT HOLE!
Visual example of installing snap toggles:
1 Fold the head of the toggle so it is flat against the
shaft
2 Insert the head into one of the holes drilled in step 7 till
it passes the other side of the wall or stud
3 Turn and pull the toggle back toward you until it won’t
go any further
4 Push the circular cap through to the hole, where it
should be flush with the wall
5 Snap both straps flush to the wall
E-Z Toggle bolt

Seneca NUC Hospital Digital Network (HDN)
Installation & Service Instructions
Parts based on “SENECA NUC Media Player – Mounting & Installation” - V1 1 12/2016 by Eric Bram of Patient Point
Call [phone] for support Author: Kirk Thomas
Page 14 of 20
Revision: 2c – Mount Integration
Last U date: 3/3/2017 12:01 PM
The 14” by 14” wall plate once
mounted
An example of using the rails and
attached arm to stow power cabling
behind the Monitor
A diagram of what the 14”x14” Wall Plate looks like
compared to 16” or more spacing between studs
The mount is not wide enough to mount into two
studs
Step 2 – Mo nt Arm and Monitor
The Arm mount should already be attached to the back of the
monitor before being shi ed.
1.) Lift the flat screen in lace, hooking the vertical bracket
over the to rail of monitor the mount.
2.) Lower flat screen monitor until vertical bracket is against
bottom rail of the mount.
3.) Slide flat screen monitor left or right until it is in the desired
location.
4.) Tighten the lower security screws to secure the arm in lace.
A Legacy 26” monitor with the mount’s arm already
attached (Outlined in the above picture ) Currently, the
smallest monitors being installed are 32” monitors

Seneca NUC Hospital Digital Network (HDN)
Installation & Service Instructions
Parts based on “SENECA NUC Media Player – Mounting & Installation” - V1 1 12/2016 by Eric Bram of Patient Point
Call [phone] for support Author: Kirk Thomas
Page 15 of 20
Revision: 2c – Mount Integration
Last U date: 3/3/2017 12:01 PM
Fitting the vertical arm bracket
over the rails of the wall
bracket, top first
Adjust the position of the monitor arm Tighten security screws to secure
arm in position
Step 3 - Mo nt Comp ter
1.) Mount the SENECA NUC layer bracket to the right or left
of the 14” x 14” wall late. Choose which side based u on
the location of electric outlets, angle of the monitor with
res ect to the wall, and the osition of the “hook” on the
horizontal bars of the wall late. Make sure the media
layer will be hidden behind the TV once it is mounted.
The layer and cables should not be visible when looking at
the screen.
2.) Make sure to mount the NUCs bracket so the media layer
can slide in face down into the bracket once it is installed.
The cable side of the media layer should be ointed u .
3.) Make sure the NUC is installed in a location that rovides
adequate clearance for the HDMI, RS-232, ethernet, and
ower connectors.
4.) Once the bracket is mounted, slide the NUC into the bracket and tighten down the s ring loaded screws.
Step 4 – Connect Cables
1.) Connect video, audio and RS-232 cables. (Make sure to use the video cables that came with the computer The
HDMI cable should go from top-most HDMI port on the computer, (directly under the letters HDMI,) to the HDMI 1
port on the monitor If it is not hooked up correctly, the monitor will lose signal upon reboot )
2.) Connect the com uter and monitor to ower.
PatientPoint 14” x 14” wall plate and fabricated mount –
Install Seneca NUC to the left or the right of the wall plate
so it will be hidden behind the TV, once the TV is mounted

Seneca NUC Hospital Digital Network (HDN)
Installation & Service Instructions
Parts based on “SENECA NUC Media Player – Mounting & Installation” - V1 1 12/2016 by Eric Bram of Patient Point
Call [phone] for support Author: Kirk Thomas
Page 16 of 20
Revision: 2c – Mount Integration
Last U date: 3/3/2017 12:01 PM
3.) Connect the com uter to the Ethernet or wireless connection as s ecified in the work order.
4.) Use cable ties to cleanly secure all cables behind the monitor.
Set p BIOS Settings
1.) To confirm the SENECA NUC layer is set to
automatically ower on after a ower loss, start the
com uter and ress the Delete key on keyboard to
enter the BIOS.
2.) Navigate to the Advanced tab.
3.) Select ACPI Settings and ress ENTER.
4.) Navigate to PWRON After PWR-Fail and ress ENTER.
5.) Use the Arrow keys select PWRON After PWR-Fail to,
“Always On.”
6.) Pres ENTER to save the setting.
7.) If the OS Selection setting shows Windows 7:
a. Select the OS Selection Setting and ress
ENTER.

Seneca NUC Hospital Digital Network (HDN)
Installation & Service Instructions
Parts based on “SENECA NUC Media Player – Mounting & Installation” - V1 1 12/2016 by Eric Bram of Patient Point
Call [phone] for support Author: Kirk Thomas
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Revision: 2c – Mount Integration
Last U date: 3/3/2017 12:01 PM
a. Use the Arrow Keys to select, “Windows 8.”
b. Press ENTER to Save.
Note: Changing the OS Setting can make the system
unbootable If the system becomes unbootable after
changing the OS Setting to Window 8, change it back to
Windows 7 and let the PCM Helpdesk know at
(877 )233-9114
8.) Press F4 to Save configuration and reboot the system.

Seneca NUC Hospital Digital Network (HDN)
Installation & Service Instructions
Parts based on “SENECA NUC Media Player – Mounting & Installation” - V1 1 12/2016 by Eric Bram of Patient Point
Call [phone] for support Author: Kirk Thomas
Page 18 of 20
Revision: 2c – Mount Integration
Last U date: 3/3/2017 12:01 PM
Config ring the System – (A.K.A Using the Tech Screen)
Once the system initially starts u , it should load u the tech screen once it is done loading windows. This is where the
system will be configured. The key to com leting the configuration on this screen and getting netkey to install is to do each
of the ste s you see in order. If you find a ste grayed out, then you likely ski ed a revious ste that needs to be
com leted. Different versions of the system images have different ste s and different orders.
1.) Change Comp ter Name – The com uter name should be
the site ID lus the 3 letter rogram designation. Contact
the PCM hel desk at [phone] if you don’t know
what the com uter name is su osed to be.
2.) Set Date, Time, and Time Zone to local time of the
ractice. (Not setting this correctly can cause the screen
blanking rogram to show a black screen at the wrong
time.)
3.) Proxy – Leave this field em ty and don’t set it unless
s ecifically instructed. The roxy setting is almost never
used.
4.) Config re Ethernet
a. The Network Ada ter is enabled by default.
b. Setu WiFi if necessary. If the WiFi drivers are missing, look for the 64-bit Intel Wireless Proset drivers for
Windows 8. They should be downloadable from Intel’s website.
c. Run a Port Test and take a icture of the results. Make sure to wait 60 seconds before clicking, “Begin
Port Test,” otherwise there might be false readings. If any orts show red Xs contact the PCM hel desk at
[phone]. If you see, “Page Cannot be Dis layed,” then you have a connectivity issue.
Troubleshoot it and contact the PCM hel desk if you need hel .
5.) Windows Activation
a. Click the, “Activate Windows,” button. (If the revious ste was not done and there is not internet access,
this ste can’t be com leted.)
b. A dialog box will confirm “Product Activated Successfully”. Click OK to dismiss
c. Hit “F5” key to refresh Tech Screen.
6.) Install the Netkey Software
a. Click the, “Install Netkey” button.
b. The system will reboot 3 times and then will sit at a black screen for 15 to 20 minutes. The system shows
a black screen when it is downloading content.
c. If the system sits at a black screen for more than 20 minutes, give PCM a call at [phone] so we can
check to see if the system is actively downloading content.
Note: If while servicing the unit, the Windows Firewall is dropped for any reason, a reimage of the device is
required to be done before leaving the site
HDN Tech Screen

Seneca NUC Hospital Digital Network (HDN)
Installation & Service Instructions
Parts based on “SENECA NUC Media Player – Mounting & Installation” - V1 1 12/2016 by Eric Bram of Patient Point
Call [phone] for support Author: Kirk Thomas
Page 19 of 20
Revision: 2c – Mount Integration
Last U date: 3/3/2017 12:01 PM
Exiting the Netkey Content Loop
During installs and services it is often necessary to exit the Netkey
content loo to get to the tech screen. A mouse and keyboard are
necessary for exiting the content loo .
1.) Click on the screen with the mouse. (You might not see the
cursor, but it is there )
2.) Press ALT+F4.
3.) O en Internet Ex lorer. (It should be an icon on the
taskbar If it can’t be seen, drag your mouse to the bottom
of the screen ) This will o en the tech screen.
4.) Scroll to the bottom of the tech screen.
5.) Click, “Sto Client Services,” to sto Netkey from restarting.
Reimaging The System
1.) Reboot or ower on the system.
2.) Once the Power on Self Test or POST is com lete, a screen
titled, “Choose an O erating System,” will a ear with
o tions for booting into Windows 8.1 and Recovery.
Choose Recovery.
a. This screen should be visible for 5 seconds. Once
that 5 seconds is ast, it will default into booting
into Windows 8.1.
b. If you don’t see the, “Choose an O erating
System,” screen on bootu :
i. Power down the com uter
ii. Wait 30 second
iii. Power it back on.
The, “Choose an Operating System,” screen Switch to the
recovery partition here in order to reimage the system
Click on the, “Stop Client Services,” button to ensure
Netkey doesn’t restart

Seneca NUC Hospital Digital Network (HDN)
Installation & Service Instructions
Parts based on “SENECA NUC Media Player – Mounting & Installation” - V1 1 12/2016 by Eric Bram of Patient Point
Call [phone] for support Author: Kirk Thomas
Page 20 of 20
Revision: 2c – Mount Integration
Last U date: 3/3/2017 12:01 PM
3.) Select HDN as the roduct on the PatientPoint Image
Recovery screen. (HDN should automatically be selected.)
4.) Click the, “Start Recovery,” button.
5.) The Imaging rocess should take 20 to 30 minutes.
6.) Follow the ste s reviously described for Configuring the
System using the tech screen.
Checko t & Deliverables
•Cradlepoint Readings – (Only if a cradlepoint was used at this install or service ) See the Cradle oint Testing
document to find out the information and ictures you need to submit u on checkout.
•Pict res:
oA icture of the ort test on the HDN.
oA icture of the system laying content.
oA icture of the install location. (This would be a wide angle view of where the system is installed
including Panduit, nearby furniture, and landmarks )
oA icture of the switch or switches with notes of what PatientPoint devices are installed where. (This is for
wired installs )
oDeviations, strange ha enings, etc…
•Closing Notes – Closing notes on the work done at this site. What was installed, serviced, issues, and resolutions.
•Signed Checklist – A checklist of what was installed where and serial numbers signed by the oint of contact.
The Patient Point Image Recovery screen Make sure HDN
is selected