Shark S3502 Series User manual

OWNER’S GUIDE
S3502 Series

2TOLL FREE: 1-800-798-7398
WHEN USING YOUR SHARK STEAM MOP,
BASIC SAFETY PRECAUTIONS SHOULD
ALWAYS BE FOLLOWED, INCLUDING THE
FOLLOWING:
READ ALL INSTRUCTIONS BEFORE USING
YOUR STEAM MOP.
DANGER OF SCALDING.
Please use caution when using the steam mop. The
steam emitted from the steam mop is very hot.
IMPORTANT:
This appliance is not intended for use by persons with
reduced physical, sensory or mental capabilities, or lack
of experience and knowledge, unless they have been
given supervision or instruction concerning use of the
appliance by a person responsible for their safety.
Children shall not use or play with this appliance. Close
supervision is necessary to keep appliance out of reach
of children during use and cooling.
WARNING:
TO REDUCE THE RISK OF FIRE, ELECTRIC
SHOCK OR INJURY:
1. Use the system only for its intended use.
2. DO NOT use outdoors.
3. DO NOT leave the appliance unattended when
plugged in. Always unplug the power cord from the
electrical outlet when not in use and before servicing.
4. DO NOT allow the appliance to be used by children.
Close attention is necessary when used near
children, pets or plants.
5. Use only as described in this manual.
6. Use only manufacturer’s recommended accessories.
7. DO NOT use with damaged cord or plug.
8. DO NOT USE if the appliance is not working, has
been dropped, dropped into water, damaged or left
outdoors.
9. NO SERVICEABLE PARTS. Incorrect re-assembly
or repair can cause a risk of electrical shock or injury
to persons when the appliance is used. Contact
Customer Service.
10. To protect against a risk of electric shock, DO NOT
immerse the steam mop into water or any other
liquids.
11. DO NOT handle plug or steam mop with wet hands
or operate appliance without shoes.
12. DO NOT pull or carry by power cord, use power cord
as handle, close a door on the power cord, or pull
the power cord around sharp edges or corners. Keep
power cord away from heated surfaces.
13. DO NOT unplug by pulling on power cord. To unplug,
grasp the plug not the power cord. Do not use
extension cords or outlets with inadequate current
carrying capacity.
14. DO NOT put any objects into openings. Do not use
with any opening blocked.
IMPORTANT SAFETY INSTRUCTIONS
For Household Use Only

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15. DO NOT put hands or feet under the steam mop. Unit
gets very hot.
16. Use ONLY on flat, horizontal surfaces. Do not use on
walls, counters or windows.
17. DO NOT use on leather, wax polished furniture or
floors, synthetic fabrics, velvet or other delicate,
steam sensitive materials.
18. Liquid or steam must not be directed towards
equipment containing electrical components, such as
the interior of ovens.
19. DO NOT add cleaning solutions, scented perfumes,
oils or any other chemicals to the water used in this
appliance as this may damage the unit or make it
unsafe for use. If you live in a hard water area, we
recommend using distilled water in your steam mop.
20. When in use, NEVER turn the appliance over or
on its side. NEVER DIRECT STEAM TOWARDS
PEOPLE, ANIMALS OR PLANTS.
21. NEVER LEAVE THE STEAM MOP IN ONE SPOT
ON ANY SURFACE FOR ANY PERIOD OF TIME
WHEN THE CLEANING POCKET IS ATTACHED.
22. Carefully remove the cleaning pocket immediately
after you have unplugged and allowed the steam
mop to cool.
23. When cleaning the steam mop, unplug the power
cord from the electrical outlet and clean with a dry
or damp cloth. Do not pour water or use alcohol,
benzene or paint thinner on the unit.
24. Extreme caution should be exercised when using this
appliance to clean stairs.
25. Never use steam mop without cleaning pocket
attached.
26. Keep your work area well lit.
27. Store steam mop indoors in a cool, dry place.
28. To avoid circuit overload, do not operate another
appliance on the same socket (circuit) as the steam
cleaner.
29. If an extension cord is absolutely necessary, an
extension cord rated a minimum of 15 ampere,
2.08mm2(14 AWG) cord should be used. Cords rated
for less amperage may overheat. Care should be
taken to arrange cord so that it cannot be pulled or
tripped over.
30. DO NOT leave your Steam Mop unattended when
the system is connected to a power supply/electrical
outlet.
31. DO NOT store unit with damp or wet cleaning pocket
attached. Never leave the steam mop in one spot on
any surface for any period of time with a damp or wet
cleaning pocket attached as this will damage your
floors.
32. Always unplug and allow the steam mop to cool
before removing or changing mop heads.
33. Make sure that the water tank door is closed when
using the appliance.
WARNING: Your steam mop is designed
to clean hard floor surfaces that will withstand high
heat. Do not use on unsealed wood or unglazed
ceramic floors. On surfaces that have been treated
with wax or some no wax floors, the sheen may
be removed by the heat and steam action. It is
always recommended to test an isolated area of
the surface to be cleaned before proceeding. We
also recommend that you check the use and care
instructions from the floor manufacturer.
SAVE THESE
INSTRUCTIONS

4TOLL FREE: 1-800-798-7398
THIS MANUAL COVERS MODEL NUMBER:
S3502***** 11
TECHNICAL SPECIFICATIONS
Voltage: 220-240V~, 50/60Hz.
Power: 1550 Watts
Water Capacity: 450 ml
Euro-Pro & Shark are trademarks of Euro-Pro
Operating LLC.
This appliance complies with the WEEE-Directive 2012/19/EU on the disposal of electrical and electronic
equipment (WEEE).
This marking indicates that this product should not be disposed with other household wastes
throughout the EU. To prevent possible harm to the environment or human health from uncontrolled
waste disposal (especially the battery), recycle it responsibly to promote the sustainable reuse of
material sources. To return your used device, please use the return and collection systems or contact
the retailer where this product was purchased. They can take this product for environmental safe
recycling.
This appliance complies with the European directives for electromagnetic compatibility (EMC) 2004/108/EC and its
revisions, as well as Low Voltage Directive (LVD) 2006/95/EC and its revisions.
This product has no on/off switch and operates when plugged into the main supply source. Disconnect the plug
from mains after use.
Although the product is not provided with standby mode or off mode, it still fulfills the requirements of 1275/2008/
EC - the directive for Eco-Design requirements since according to technical justification, it is considered as
inappropriate to provide standby and off modes when connecting to mains. To reduce energy consumption be sure
to unplug the unit after use.
IPX4

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Contents
Getting Started ..................................................................................................... 2
Using Your Steam Mop .......................................................................................... 5
Using Your Carpet Glider........................................................................................ 7
Care of Your Steam Mop........................................................................................ 8
Troubleshooting Guide......................................................................................... 10
Thank you for
purchasing the
Shark®Steam
Pocket Mop.

2TOLL FREE: 1-800-798-7398
Getting Started
When assembling your steam mop there may be a little
water in or around the water tank. This is because we
test all our steam mops 100% before you buy them, so
you get a quality Shark®Steam Pocket Mop.
jQuick Release Swivel Cord Wrap
k Cord Clips
l Mop Handle
mTelescopic Handle Latch
nWater Tank Viewing Window
oPower-On Blue Light
(Lights up when plugged-in)
pWater Tank Cap
aRectangle Cleaning Pad (P102W or P119W or P129W)
bSteam Duster Pad (P100W)
cTriangle Cleaning Pad (P101W or P118W or P140W)
dXL Rectangle Cleaning Pad (P103W)
eCarpet Glider (XCG3501 or XCG200)
f Filling Flask
gTriangle Mop Head
hRectangle Mop Head
iXL Rectangle Mop head
jk
l
o
n
p
m
c
a
e
g
f
b
d
h
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2
ASSEMBLE
1Insert the mop handle into the pump actuator (the
tube that leads to the tank). Push the mop handle
and pump actuator together in until you hear it click
into place.
2Select a mop head and cleaning pad. Fit one side
of the pocket onto the head first, then using the
lavender loop, pull the pocket over the head. Attach
the quick fasteners on the top of the pocket to
secure in place.
3Snap the mop head into the base to secure it. Press
the release button to exchange mop heads.
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IMPORTANT: First things first, always make sure
the mop is UNPLUGGED from the wall when not
in use. Never fill the mop, attach the mop head,
change or remove the cleaning pocket when the
mop is plugged into the wall. If you have hard water
you might want to use distilled water to prolong
the life of the Shark®Steam Mop. Make sure you
only add water to the tank. Chemicals or cleaning
solution may damage the appliance and could be
unsafe for you and your family.
3Snap the mop head into the base to secure it.
IMPORTANT: Don’t use on unsealed wood or
unglazed ceramic floors. On surfaces that have been
treated with wax or some no wax floors, the sheen
may be removed by the heat and steam action. It
is always recommended to test an isolated area
of the surface to be cleaned before proceeding.
We recommend that you check the use and care
instructions from the floor manufacturer.
1 Turn the water tank cap counter clockwise and
remove from the tank.
Use the filling flask and pour water into the tank.
Please don’t overfill. Replace the cap on the water
tank by turning clockwise and tightening.
2Select a mop head and cleaning pad. Each mop
head can be used on your floors. The Triangle
Mop Head was specifically designed to reach into
those tight corners and spaces, especially those
found in the bathroom. The Rectangle Mop Head is
completely versatile. Use the lavender loop on the
side of the cleaning pocket to place around the mop
head. Then attach the quick fasteners on the top of
the pocket to secure in place. You can also use the
loop to pull the dirty pocket off when you are done
mopping after it has cooled.
1
Getting Started - cont’d
2
3

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Using Your Steam Mop
2 Pump the handle a few times in a downward motion.
This pumping action will release steam as you
mop and allows you to customise the amount of
steam you want. Begin mopping with a forward and
backward motion. The natural motion of mopping
will produce steam.
NOTE: Make sure the floors are swept or vacuumed
before using the steam mop.
1Pull and twist the quick release cord holder to
unwrap the power cord completely. A great time
saver!
Plug into an electrical outlet. The power “On” light
will turn blue, it takes approximately 30 seconds for
the mop to heat up and the steam to be ready.
IMPORTANT: Make sure you don’t use the mop
without attaching a cleaning pocket and adding
water to the tank first. When you are using the
mop for the first time, it might take longer than the
normal 30 seconds to start steaming. Just pump the
handle a few times in a downward motion to prime
the pump and it should be ready.
2
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3For your comfort, you can adjust the height of the
mop. Just lift the latch on the tube 90 degrees to the
open position. Holding the handle, extend the tube
to the height that’s right for you and then close the
latch to the locked position.
4When one side of the cleaning pocket gets dirty, just
flip the mop head and you can quickly start using
the other side. Dirt can’t hide on either side. Use the
cleaning pockets with the scrubbing strip (P129W or
P140W) to clean very dirty areas.
IMPORTANT: Please wait 3-5 minutes for the
Steam Mop to cool off before switching the mop
head or the cleaning pockets.
5When the water tank is empty, the steam mop will
stop producing steam. You can refill the water tank
at any time as long as the mop is unplugged from
the outlet. Follow the instructions from page 4.
This goes for switching the mop heads or cleaning
pockets as well.
IMPORTANT: Never leave the steam mop with a
damp/wet cleaning pocket on any floor surface for
any amount of time as this may damage the floor.
Using Your Steam Mop - cont’d
4
3

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Using Your Carpet Glider
THE CARPET GLIDER
1The Carpet Glider can be used with the rectangle
mop head to lightly steam your carpet and area
rugs. Just place the mop head on top of the glider
and move back and forth across a section of the
carpet. The steam mop won’t clean your carpeting
or areas rugs, but it’s great for deodorising and
freshening.
NOTE: Please note that the Steam Mop rests on top
of the carpet glider and it is not a fixed attachment.
Do not leave steam mop with carpet glider in one
stationary position for any period of time.
The Steam Mop won’t clean your carpeting or
area rugs. However, it’s great for deodorising
and freshening.
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8TOLL FREE: 1-800-798-7398
Care of Your Steam Mop
2 Remove the cleaning pocket by releasing the quick
fasteners and using the lavender loop on the side of
the pocket, avoiding contact with the hot pocket or
dirt. Then empty the water tank.
IMPORTANT: Be very careful because the cleaning
pockets can get very hot from the steam, so use
caution when removing them. Let the unit cool 2-3
minutes.
3To store the Shark®Steam Mop hanging up; first
remove the head (after it has cooled and the steam
has been released) then hang on a large hook.
NOTE: If you want to store it standing upright then
make sure it’s leaning against a wall for added
support and safety. Always store your Steam Mop
with the cleaning pocket removed, away from
children or high traffic areas.
AFTER USE AND STORAGE
1When you have finished using the steam mop, and
your floors are clean, unplug the cord from the outlet
and move it into an upright position. Let the unit
cool 2-3 minutes and release steam by pumping the
handle several times before removing the cleaning
pocket from the mop head.
2
3

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KEEPING YOUR CLEANING POCKETS AS
GOOD AS NEW
1We recommend washing your cleaning pockets
separately from other fabrics to avoid picking up lint.
Only use liquid detergent (no powder detergent).
Don’t use any fabric softeners or bleach.
Line dry. Do not tumble dry.
2If there are loose threads on the pocket carefully cut
the thread with scissors. Don’t pull on them or cut at
the base.
IMPORTANT: The cleaning pocket may be very hot
from the steam. Use caution when removing. Let the
unit cool for 2-3 minutes.
1
2
ORDERING REPLACEMENT PARTS
To order additional parts and accessories, feel free to
contact us at www.sharkninjamanuals.com or
call 1-800-798-7398.
Ordering Replacement Parts
40o
PART PART NO.
aSteam Duster Pad P100W
bXL Rectangle Cleaning Pad P103W
cRectangle Cleaning Pads P102W / P119W / P129W
dTriangle Cleaning Pads P101W / P118W / P140W
eCarpet Glider XCG3501 / XCG200

10 TOLL FREE: 1-800-798-7398
Troubleshooting Guide
PROBLEM POSSIBLE REASONS & SOLUTIONS
The Steam Mop will not
turn on.
Your Steam Mop should be securely plugged into an electrical outlet only.
Check your fuse or breaker.
Steam Mop will not make
steam.
Prime the pump, see page 5 for more information.
Is there water in the water tank? If not, add water to your Steam Mop following
the instructions.
Steam Mop leaves water on
the floor.
Check to see if your cleaning pocket is too wet. We recommend you unplug the
Steam Mop and change the cleaning pocket.
Make sure the steam pocket is attached correctly.
Steam Mop is hard to push.
Make sure the steam pocket is attached correctly.
Check to see if your pocket is excessively dirty.
Try increasing the height of the pole for better leverage.
Floors are cloudy, streaky or
spotty after steaming.
The cleaning pocket might be dirty. Flip or change the pocket.
If you washed the pocket with powder detergent then the pocket might be ruined.
If you are cleaning in a kitchen area where there might be a build-up of grease
then use a degreasing agent such as an all-purpose cleaner or dish soap and
paper towels to clean the area first.
You might have left the mop in the same spot for too long.
Do you have hard water? If you do you, we recommend switching to distilled water.

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Notes

12 TOLL FREE: 1-800-798-7398
Notes

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Notes

14 TOLL FREE: 1-800-798-7398
Product Registration
Please visit www.sharkninjamanuals.com or call 1-800-798-7398 to register your new Shark®product within ten
(10) days of purchase. You will be asked to provide the store name, date of purchase and model number along with your
name and address.
The registration will enable us to contact you in the unlikely event of a product safety notification. By registering you
acknowledge to have read and understood the instructions for use, and warnings set forth in the accompanying
instructions.
ONE (1) YEAR LIMITED WARRANTY
EURO-PRO Operating LLC warrants this product to be free from material defects and workmanship for a period of one
(1) year from the date of purchase when utilized for normal household use, subject to the following conditions, exclusions
and exceptions.
The liability of EURO-PRO Operating LLC is limited solely to the cost of the repair or replacement of the unit at
our option. This Limited Warranty does not cover normal wear of parts and does not apply to any unit that has been
tampered with or used for commercial purposes. This Limited Warranty does not cover damage caused by misuse,
abuse, negligent handling or damage due to faulty packaging or mishandling in transit. This Limited Warranty does not
cover damage or defects caused by or resulting from damages from shipping or repairs, service or alteration to the
product or any of its parts, which have been performed by a repair person not authorized by EURO-PRO Operating LLC.
If your appliance fails to operate properly while in use under normal household conditions within the warranty period,
return the complete appliance and accessories, freight prepaid. For assistance with warranty service options or
customer support, please call our customer care and product specialists at , call 1 [phone] or visit our website
www.sharkninjamanuals.com.
If the appliance is found to be defective in material or workmanship, EURO-PRO Operating LLC will repair or replace it
free of charge. Proof of purchase is required and a fee of $19.95 will apply to cover the cost of return freight.*
This Limited Warranty is extended to the original purchaser of the unit and excludes all other legal, implied and/or
conventional warranties. The responsibility of EURO-PRO Operating LLC if any, is limited to the specific obligations
expressly assumed by it under the terms of this Limited Warranty. In no event is EURO-PRO Operating LLC liable for
incidental or consequential damages to anyone of any nature whatsoever. Some states do not permit the exclusion or
limitation of incidental or consequential damages, so the above may not apply to you.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state or
from province to province.
*IMPORTANT: Carefully pack item to avoid damage in shipping. Be sure to include proof of purchase date
and to attach tag to item before packing with your name, complete address and phone number with a
note giving purchase information, model number and what you believe is the problem with the item. We
recommend you insure the package (as damage in shipping is not covered by your Limited Warranty). Mark
the outside of your package “ATTENTION CUSTOMER SERVICE”.
**THIS WARRANTY IS FOR ALL COUNTRIES EXCEPT GERMANY**

15www.sharkninjamanuals.com
Product Registration
Please visit www.sharkninjamanuals.com or call 1-800-798-7398 to register your new Shark®product within ten
(10) days of purchase. You will be asked to provide the store name, date of purchase and model number along with your
name and address.
The registration will enable us to contact you in the unlikely event of a product safety notification. By registering you
acknowledge to have read and understood the instructions for use, and warnings set forth in the accompanying
instructions.
TWO (2) YEAR LIMITED WARRANTY
EURO-PRO Operating LLC warrants this product to be free from material defects and workmanship for a period of
two (2) years from the date of purchase when utilized for normal household use, subject to the following conditions,
exclusions and exceptions.
The liability of EURO-PRO Operating LLC is limited solely to the cost of the repair or replacement of the unit at our option.
This Limited Warranty does not cover normal wear of parts and does not apply to any unit that has been tampered with or
used for commercial purposes. This Limited Warranty does not cover damage caused by misuse, abuse, negligent handling
or damage due to faulty packaging or mishandling in transit. This Limited Warranty does not cover damage or defects
caused by or resulting from damages from shipping or repairs, service or alteration to the product or any of its parts, which
have been performed by a repair person not authorized by EURO-PRO Operating LLC.
If your appliance fails to operate properly while in use under normal household conditions within the warranty period,
return the complete appliance and accessories, freight prepaid. For assistance with warranty service options or
customer support, please call our customer care and product specialists at , call 1 [phone] or visit our website
www.sharkninjamanuals.com.
If the appliance is found to be defective in material or workmanship, EURO-PRO Operating LLC will repair or replace it
free of charge. Proof of purchase is required and a fee of $19.95 will apply to cover the cost of return freight. *
This Limited Warranty is extended to the original purchaser of the unit and excludes all other legal, implied and/or
conventional warranties. The responsibility of EURO-PRO Operating LLC if any, is limited to the specific obligations
expressly assumed by it under the terms of this Limited Warranty. In no event is EURO-PRO Operating LLC liable for
incidental or consequential damages to anyone of any nature whatsoever. Some states do not permit the exclusion or
limitation of incidental or consequential damages, so the above may not apply to you.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state
or from province to province.
*IMPORTANT: Carefully pack item to avoid damage in shipping. Be sure to include proof of purchase date
and to attach tag to item before packing with your name, complete address and phone number with a
note giving purchase information, model number and what you believe is the problem with the item. We
recommend you insure the package (as damage in shipping is not covered by your Limited Warranty). Mark
the outside of your package “ATTENTION CUSTOMER SERVICE”.
**THIS WARRANTY IS FOR GERMANY ONLY**

EURO-PRO Operating LLC
180 Wells Avenue Suite 200
Newton, MA 02459
United States of America
1-800-798-7398
www.sharkninjamanuals.com
Technical Details
Model number: S3502***** 11
Input: 1550 Watts
Main unit voltage: 220-240 V~, 50/60Hz
Euro-Pro & Shark are trademarks of Euro-Pro
Operating LLC.
COPYRIGHT © EURO-PRO OPERATING LLC 2014
PRINTED IN CHINA
S3502*****_11_IB_ENG_140806_1
Illustrations may differ from actual product. We
are constantly striving to improve our products,
therefore the specifications contained herein are
subject to change without notice. IPX4