Supply Chain Sources TRUEWASH TW988 User manual

Questions, problems, missing parts? Contact technical support department at
657-341-0362, 9:00 a.m. - 5 p.m., PST, Monday - Friday or visit our website at
www.mytruewash.com
Please have your model and serial number ready
ATTACH YOUR RECEIPT HERE
Purchase Date ____________Serial Number (located on back of unit) __________________
TRUE WASH® is a registered trademark of
Supply Chain Sources LLC., All Rights Reserved.
1REV1-100720
TRUEWASH
THE TOTAL CLEAN MACHINE
Customer number:
TW988
TW988BLK
TW988RED

2
TABLE OF CONTENTS
Package Contents ......................................................3
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Frequently Asked Questions .............................................6
Preparation ............................................................8
Troubleshooting ........................................................8
Control Panel ..........................................................8
Operating Modes .......................................................9
Operating Instructions ..................................................10
Care and Maintenance ..................................................12
One-Year Limited Warranty ..............................................13

3
PACKAGE CONTENTS
A
C
H
D
B
F
G
I
J
K
L
PART DESCRIPTION
A TrueWash Machine
B Viewing Window
C Control Panel
D Lid Open / Close Button
F Water Release / Lock Dial
G Water Release Valve
H Washing Basket with Ice Lid (pre-assembled to Unit (A))
I Particle Filter (pre-assembled to Unit (A))
J Drain Cover (pre-assembled to Unit (A))
K Water Drain Filter (pre-assembled to Unit (A))
L Water Drain (pre-assembled to Unit (A))

4
SAFETY INFORMATION
Please read and understand this entire manual before attempting to assemble, operate, or install the
product.
IMPORTANT SAFETY INSTRUCTIONS RETAIN
FOR FUTURE REFERENCE, READ CAREFULLY
WARNING: POTENTIAL ELECTRICAL HAZARD IF NOT ADHERED TO. When using electrical
appliances, basic precautions should always be followed to reduce the risk of fire, electric
shock, and injury to persons, including the following:
WARNING: When using electric appliances, basic precautions should always be followed,
including the following:
--- To disconnect, remove plug from outlet.
--- Unplug from outlet when not in use and before servicing or cleaning.
--- To reduce the risk of electrical shock, do not put appliance in water or other liquid.
CAUTION: To reduce the risk of injury from moving parts, unplug before servicing.
WARNING: Risk of Electric Shock.
• Always turn unit off and disconnect plug before servicing or cleaning.
• Do not position the unit near heat, gas, oil or other flammable materials.
• Place product out of reach from children.
• Never operate this product if it has a damaged cord or plug, if it is not working properly, if
it has been dropped or damaged, or if it has been dropped into water.
• The electrical adapter provided with this product is equipped with a 2-conductor cord and
a 2-prong polarized plug as a safety feature. This plug will fit in a polarized outlet only one
way. If the plug does not fully fit in the outlet, then reverse the plug. If it still does not fit,
then contact a qualified electrician. To reduce the risk of electrical shock, only plug into a
properly installed outlet. Do not attempt to defeat this safety feature.
• Do not insert fingers or any foreign objects into the unit while it is connected to an electrical
outlet.
• Collected inserts within the unit may contribute to fire, so clean inserts from the unit
frequently.
• Do not clean this product with water spray. Do not place where it can fall into water, or near
flammable materials.
• Do not contact moving parts.
• Do not abuse cord---never carry or hang unit by cord or yank it to disconnect from
receptacle.
• Keep cord away from heat, oil, or sharp edges.
• Do not use outdoors.
• Use only extension cords that have plug and receptacles that match the product plug.
• Replace or repair damaged cords.
• Do not use the machine on desk or in hand.
• Only use attachments recommended or sold by the manufacturer.
SAVE THESE INSTRUCTIONS

5
SAFETY INFORMATION
WARNING: TO PREVENT ELECTRICAL
SHOCK, MATCH THE WIDE BLADE OF THE
PLUG TO THE WIDE SLOT OF THE RECEPTACLE
AND FULLY INSERT.
WARNING: It is normal for the power cord to feel warm to the touch. However, a loose
fit between the outlet and the plug may cause overheating of the plug. If this occurs, try
inserting the plug into a different outlet. Contact a qualified electrician to inspect the original
outlet for damage.
Specifications
Voltage Rating 120 V (60 Hz)
Power Consumption 45W
Unit Size 13.98 in. (W) x 16.34 in. (D) x 13.98 in. (H)
Unit Weight 13.78 lbs.

6
FREQUENTLY ASKED QUESTIONS
Please review these frequently asked questions on the next few pages prior to using your
appliance.
Q. My unit emits a strange odor after each washing cycle. Why is this happening?
A. The TRUEWASH treatment is an enclosed treatment zone, but may emit a small amount
of O3 or ozone if the unit is opened before the purging cycle is interrupted after each wash.
Typically the unit purges at the end of the cycle before the lid is opened. An integrated activated
carbon filter prevents O3 from being emitted from the TRUEWASH.
Q. How many items can I fit into my True Wash?
A. The internal basket size is 9.9” Diameter x 6.2” deep. 8 liter capacity examples: 10 apples,
5 large oranges, 1 small cantaloupe.
Q. Can I use this on electronics?
A. Yes! Simply place the electronic devices you wish to sanitize into the True Wash basket and
arrange the items sparingly without touching. DO NOT ADD WATER. Close the lid and press
the POWER button followed by the ELECTRONIC items icon. This will activate the electronics
sanitizing function.
Q. How many cycles can you reuse the water before replacing?
A. You can reuse the water several times for the same product group before replacing. For best
results drain the water after each cycle.
Q. What is the UV Light Wavelength?
A. The TrueWash machine utilizes a germicidal UV-C lamp rated at 254nm.
Q. How effective is the UV light against germs and bacteria?
A. Testing on the system incorporated into the TrueWash demonstrated the strong antimicrobial
effect of germicidal UV light, activated oxygen and water that achieved a 5 log(99.999%)
reduction of E.coli 0157:H7 on romaine and iceberg lettuce. There are no known bacteria or
viruses resistant to the process incorporated into the system.
Q. What is Ozone (O3)?
A. Ozone is a molecule composed of three atoms of oxygen. Two atoms of oxygen form the
basic oxygen molecule--the oxygen we breathe that is essential to life. The third oxygen atom
can detach from the ozone molecule, and re-attach to molecules of other substances, thereby
altering their chemical composition. It is this ability to react with other substances that helps
in cleaning the produce in the True Wash Machine.
Q. Is Ozone (O3) Safe?
A. The Food and Drug Administration (FDA) requires ozone output of indoor medical devices
to be no more than 0.05 ppm. The TRUEWASH treatment is an enclosed treatment zone that
does not emit O3. The unit purges at the end of the cycle before the lid is opened. An integrated
activated carbon filter prevents O3 from being emitted from the TRUEWASH.

7
FREQUENTLY ASKED QUESTIONS
Q. Why are the auto cleaning modes preset?
A. These modes are designed to be effective at cleaning and sanitizing certain items quickly
and efficiently. In addition to the auto modes you can also increase the set cleaning time longer
for items like fruits with thicker skins, such as melons.
Q. How much does the water tank hold?
A. The unit holds about 2 cups or 16 ounces of potable water. There is a water indicator window
located on the back of the unit.
Q. What type of water can you fill the TrueWash with?
A. Potable cold drinking water is acceptable, while distilled is best to prevent unwanted
calcium buildup.
Q. How often should I clean my True Wash Machine
A. Weekly cleaning is acceptable or as visible dirt builds up. You may need to clean the
TrueWash machine more frequently if you use it more frequently. See Care and Maintenance
instructions for additional cleaning steps.
Q. What types of materials are safe to use with the Ozone in water washing functions in the
TrueWash Machine?
A. The TrueWash can clean or sanitize almost anything that can fit inside the basket. We
have identified a small list of items that may oxidize or become discolored when cleaned too
frequently over time. They are still considered safe to clean in the TrueWash Machine.
MATERIAL TYPE OXIDATION RATING (EFFECT)
ABS, LDPE, Polyacrylate, PVC Plastic B-Good
Aluminum, Brass, Bronze, Copper,
Stainless Steel-304
Metal B-Good
Polypropylene Plastic C-Fair
Cast Iron, Galvanized Steel Metal C-Fair
Nylon Plastic D-Poor
Magnesium, Steel, Zinc Metal D-Poor
Nylon Plastic D-Severe Effect
Nitrile, Natural Rubber Rubber D-Severe Effect
Q. How do I sanitize small grains and rice?
A. Consider placing a disposable coffee filter into the TrueWash basket and fill with grains.
This will allow the small pieces not to pass through the regular filter. disposable coffee filters
can also be used to prevent debris from items being sanitized such as strawberry or raspberry
seeds.

8
CONTROL PANEL
1 2 4 6
12
13
7
10
11
9
8
14 15 16 17 18
3 5
PART NAME DESCRIPTION
1 In Use Indicator Light Indicates when the unit is operating
2 Baby Mode Indicator Light Indicates when the baby toy/bottle auto mode is ON
3Vegetable Mode Indicator
Light Indicates when the vegetable auto mode is ON
4Daily Items Mode Indicator
Light Indicates when the daily items auto mode is ON
5Electronic Items Mode
Indicator Light Indicates when the electronics auto mode is ON
6 Digital Timer Display Displays remaining timer for unit power OFF
7 UVC Indicator Light Indicates when the UVC lamp is ON
8 Ozone Indicator Light Indicates when the ozone generator is ON
9 Water Spray Indicator Light Indicates when the water sprayer is ON
10 Baby Auto Mode Button Engages baby bottle/toy auto wash mode.
11 Vegetable Auto Mode Button Engages vegetable auto wash mode.
12 Daily Items Auto Mode Button Engages dry sanitizing auto mode.
13 Electronics Auto Mode Button Engages dry sanitizing auto mode.
14 Sanitization Wash Button Engages / Disengages sanitizing wash mode
15 Basket Spin Button Engages / Disengages basket spin mode
16 Power Switch Button Powers the unit ON or OFF
17 Timer Button Increases set OFF timer value
18 Sanitization Dry Button Engages / Disengages sanitization dry mode

9
OPERATING MODES
Baby, Bottles, Plastic Bottles, Plastic or Plush Toys (16fl oz Water
Required)
12 minute AUTO cleaning MODE: activates spray pump + air pump +
ozone generator + UV lamp + basket rotation
Fruits, Vegetables, Grains, Rice, Beans. (16fl oz Water Required)
20 minute AUTO cleaning MODE: activates spray pump + air pump +
ozone generator + UV lamp + basket rotation.
Everyday Items or Other Accessories
10 minute AUTO cleaning MODE: activates air pump + ozone
generator + UV lamp + basket rotation
Electronics
7 minute AUTO cleaning MODE: UV lamp + basket rotation.
Washing Sanitation Manual Mode (16fl oz Water Required)
10 minute Manual cleaning MODE: activates spray pump + air pump
+ ozone generator + UV lamp + basket rotation. This mode can be
extend to 30 minutes using the Timer Button.
Dry Sanitation Manual Mode
10 minute Manual cleaning MODE: activates air pump + ozone
generator + UV lamp + basket rotation. This mode can be extend to
30 minutes using the Timer Button
Basket Rotation Button
Turns the basket rotation ON/OFF with Washing/Dry Sanitation
Modes.
Timer Button
Use to increase timer OFF value with manual cleaning modes up to
30 minutes in 5 minute increments.
Note: Note: For water use operating modes, it is important to use cool temperature water. If water is warm For water use operating modes, it is important to use cool temperature water. If water is warm
you can add ice cubes to the bottom of the basket.you can add ice cubes to the bottom of the basket.

10
OPERATING INSTRUCTIONS
1. Turn the True Wash on or off by pressing
the Power button on the control panel (C).
1
C
2. Open lid, by pressing on the lid button (D)
and place items to be cleaned inside the
basket. Place items inside the basket to
be cleaned. If using warm water, place ice
in basket first and cover with basket lid
before placing in items.
Note: To help with cleanup, you can use a
large coffee filter to palce inside the
basket before placing your items to
be cleaned.
2
D
H
3. For wash cleaning modes that require
water, pour 2cups (16fl oz) of cold potable
water directly into the TrueWash basket.
3
OPEN CLOSE
2 CUPS
16fl OZ

11
OPERATING INSTRUCTIONS
4. Close the lid (D), pressing down firmly
until you hear a “CLICK” and select the
desired cleaning mode, on the control
panel (C). Press once to start the cleaning
process.
Note: The True Wash Machine will not
operate when the lid is open.
Note: DO NOT OPEN LID BEFORE FULL
CLEANING CYCLE COMPLETES.
4
D
C
5. Empty the water inside the TrueWash
machine either daily or after each cycle.
Locate the water release dial (F) on the
back of the unit and turn to open to drain.
5
OPEN CLOSE
F

12
CARE AND MAINTENANCE
WARNING: Before performing any maintenance task, turn off the True Wash Machine,
unplug the unit.
1. To keep the appliance clean; clean the outer shell with a soft, damp cloth. Use a mild
detergent if necessary. After cleaning, dry the unit with a soft cloth.
CAUTION: DO NOT let liquid enter the appliance.
2. DO NOT use alcohol, gasoline, abrasive powders, furniture polish, or rough brushes to
clean the appliance. This may cause damage or deterioration to the exterior surface of
the unit.
3. DO NOT immerse the appliance in water.
4. If you will not be using the appliance for a while, drain the water in the back to prevent
mildewing.
5. Store the appliance in a cool, dry location when not in use. To prevent dust and dirt
build-up, use the original packaging to repack the unit.
CLEANING THE TRUE WASH
1. For daily use, clean the inside of TrueWash machine either weekly by using a mild soap
detergent and soft dish cloth. With the lid open, remove the item basket, then remove
the particle filter (I) and drain cover (J) by rotating to align the grooves holding them in
place. Lift Up. Clean the water drain filter (K) after every 10 wash cycles.
2. Once removed you can rinse the parts and clean as necessary. Wipe the inside of cover
until the grooves plate to wipe the inside. Reassemble and reinstall the filters.
WARNING: Do not use the appliance without the filter assembly in place.
I
J
K

13
ONE-YEAR LIMITED WARRANTY
The manufacturer warrants this appliance against defects in materials and workmanship on functional
parts, for a period of 1 year from the original date of purchase. Your sales receipt showing the date
of purchase of the product is your proof of purchase. Keep it in a safe place for future reference. This
warranty is subject to personal use only, commercial or rental applications will not be covered.
This product is made with the highest quality materials and is warranted to be free from defects in materials
and workmanship at the time of purchase. This limited warranty applies to products manufactured or
distributed by the manufacturer, are delivered in the continental United States or Canada and extends
to the original purchaser, or gift recipient. This warranty becomes valid at the time of purchase and
terminates either by the specified time frame listed above and/or owner transfer. Any refunds or
monetary compensations must be claimed through the place of purchase (retailer), and not through
the manufacturer. Any extended warranties (warranties that cover above and beyond this manufacturer
warranty) that are sold through a retailer or third party, are not directly correlated with this products’
limited warranty, and may be redirected to said retailer or third party for coverage.
This warranty extends through the manufacturer of the product, and covers functional parts only.
Cosmetics are not covered, unless unequivocally determined it is a workmanship defect. Shipping damage
should be addressed with the shipping company, retailer, or place of purchase, not the manufacturer
unless the manufacturer was the direct shipper.
The manufacturer’s sole obligation under this warranty shall be limited to furnishing the original purchaser
replacement parts for units deemed repairable by the supplier’s warranty department. The purchaser
is responsible for insuring any parts shipped or returned, if desired. The purchaser is responsible to
prepay any shipping charges (both ways) including, but not limited to taxes and duties. All exchanged parts
and products replaced under this warranty will become the property of manufacturer. The manufacturer
reserves the right to change manufacturers of replacement parts or products for use, in order to cover
any existing warranty.
The purchaser may be asked to provide the supplier with proof of purchase documents (including the date
of purchase) if requested. Any evidence of alteration, erasing, or forgery of proof of purchase documents
will be just cause to VOID this limited warranty. Products, in which the serial number has been defaced or
removed are not eligible for warranty coverage.
This warranty does not apply if the unit has been subject to negligence, fabrication, misuse, abuse, or
repairs, alteration by non-manufacturer authorized personnel, inappropriate installations, or any case
beyond the control of the manufacturer. Examples of warranty invalidation may also include, but are not
limited to:
• Appliance placed on non-approved surfaces
• Outdoor applications
• Normal wear/tear/weathering
• Pet/consumer accidents
• Purchases from dealers unauthorized by the manufacturer (Authorization in writing)
The manufacturer shall not be liable for any loss due to use (or misuse) of the appliance or other incidental
or consequential costs, expense or damages without irrefutable foundations. Under no circumstances
shall the manufacturer or any of its representatives be held liable for injury to any person or damage to
any property, however arising. Any implied warranty shall have duration equal of the applicable warranty
stated above. Specifications are subject to change without notice or obligation.
This limited warranty gives the original purchaser specific legal rights. Other rights may vary from state
to state.

14
Printed in China
TRUE WASH® is a registered trademark
of Supply Chain Sources., All Rights Reserved
PLEASE REMEMBER TO REGISTER YOUR WARRANTY:
web: www.mytruewash.com
email: [e-mail]