Tlc Alcatel pixi4-7 4g bell User manual

L1 Service Manual TCLCommunication Ltd.

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9015B Level 1 Service Manual

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Pixi4-7 4G BELL

9015B

Note: this manual can be modified without prior notice on the characteristics of described

equipment. Please download from Support website for the latest versions.

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1.0 2-Sep-2016 Preliminary Draft Peter Hanson

Rev. Date Modification description Prepared By Checked By Approved By

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Content

1. Level 1 repair process....................................................................................................................4

2. General.............................................................................................................................................4

3. Product Label...................................................................................................................................6

3.1.Label description.............................................................................................................................6

3.2.Commercial product Label examples...........................................................................................8

3.3.Complete Unit (CU) box label example.......................................................................................9

3.4.Level 1 repair Spare Part List......................................................................................................10

3.5.Accessories....................................................................................................................................11

3.5.1. Charger....................................................................................................................................11

3.5.2. Headset....................................................................................................................................12

3.5.3. Consumer USB cable............................................................................................................12

3.6.Maintenance policy.......................................................................................................................12

3.6.1. For handset:............................................................................................................................13

3.6.2. For standard accessories (charger, headset and USB cable)........................................13

3.6.3. If input the following codes on tablet, you can:..................................................................13

3.6.4. User Data Format reset introduction...................................................................................13

3.7.Tablet maintenance......................................................................................................................16

3.8.Invoice check.................................................................................................................................16

3.9.IMEI Check.....................................................................................................................................17

3.10. Visual Mechanical inspection...............................................................................................18

3.11. Accessories inspection..........................................................................................................18

3.12. Tablet maintenance procedure............................................................................................18

4. Software download.......................................................................................................................19

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1. Level 1 repair process

Please refer to <L1 repair process flow chart> in support (CSS/RSH) website for details.

2. General Information about the product

Pixi4-7 4G 9015B is a Qualcomm MSM8909 Platform tablet with Quad core 1.1 GHz, and BT/WLAN/MP3,

functions. It originally installed Android M system. It can work on the GSM 850/900/1800/1900MHz, W-

CDMA B2/4/5 and FDD B2/4/5/7/12/17.

Detail specifications

Project Name

Pixi4-7 4G

Commercial

Name

9015B

Platform & OS

Platform Qualcomm MSM8909

CPU frequence Quad Core 1.1GHz

OS Android

OS Version M

Design

R&D center SZ

Form Factor Tablet

Dimension (unit: mm) 192x 107.4 x 9.55mm

Side Keys Volume & Power Key

Estimated Weight (unit: g) with

battery 298.5g

Removable battery cover Nonremovable

Speaker 1

Receiver N/A

Waterproof IP level IP52

Bearer

SIM 1

SIM type 3FF (Micro-SIM) -15mm x 12mm

2G network

GSM 850/900/1800/1900MHz

GPRS/EDGE Multislot Class Class 33

2G Data speed

3G network

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W-CDMA (UMTS-FDD, UTRA-

FDD) B2/4/5

CDMA2000 1xEV-DO Release 0

(TIA/IS-856) N/A

TD-SCDMA (UTRA-TDD LCR) N/A

3G Data speed 42Mbps

4G network

FDD B2/4/5/7/12/17

4G Data Speed (E-UTRA UE

category) Cat 4 (150Mbit/s DL, 50Mbit/s UL)

EAP-SIM support Yes

Display

Main display vision size (unit:inch) 7"

Main display resolution 1024 X 600 WSVGA

Main display PPI (unit: pixel/inch) 169

Main display color depth 16m (24 bit)

Main display orientation Portrait

Main display technology TFT

Main display touch technology Capacitive

Touch Panel Type G+G

Glass type Asahi

FL/Non FL Non FL

Touch Points 5

View Angel 60

LED indicator NO

Border/Bezel Size 5.8mm

Other features No

Memory

ROM (eMMC) Capacity 8GB

RAM Capacity 1GB

Internal, End user memory size 3.5GB

External storage Capability up to 64GB

MTP (Media Transfer Protocol)

support Yes

PTP (Picture Transfer Protocol)

support Yes

Data

2G Data

3G Data DL 21Mbps, UL 5.76Mbps

4G Data DL 150M, UL 50M

Carrier Aggregation

No

Input scheme

Glove support No

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Gesture No

Hover No

Wet finger Yes

Keyboard No

Stylus No

Gesture on sensor No

Voice trigger No

TTY No

Mic Yes

Main camera

Pixel 5 MP

Auto focus No

Touch Auto Focus No

Continuous Auto Focus No

Camera Flash No

Digital Zoom 4x

Camera Stabilizer(OIS) No

Video capture (resolution@fps) 720p 30fps

Video Playback 1080p 30fps

Video stabilizer(EIS) No

HDR Yes

Panorama mode support No

Touch focus in preview mode

support No

Picture Geo-tag support Yes

Sub camera

Pixel 2 MP

Auto focus No

Camera Flash No

Flash type

Zoom Yes

Camera Stabilizer(OIS) No

Video capture (resolution@fps) 720p 30fps

Video Playback 1080p 30fps

Video stabilizer(EIS) No

HDR Yes

Sensors

G-sensor Yes

Proximity No

Light sensor No

E-Compass No

Gyroscope No

Pressure sensor No

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Sensor Hub No

Hall IC No

Connectivity

Wi-Fi / WLAN 802.11a/b/g/n (2.4GH & 5GHz on

802.11n)

Wi-Fi Direct Yes

DLNA No

WC(Wireless charging) No

Bluetooth Yes

Bluetooth supported version BT4.1

GPS Yes

Glonass Yes

FM Yes

Wireless FM No

NFC No

NFC TAG No

USB OTG No

Micro USB Micro USB 2.0

HDMI/MHL No

Audio Jack Yes

Pogo pins No

Touch Icon position in LCD VA

Wireless Display Capability

(Miracast) No

Mini HDMI No

USB Modem Tethering Yes

Bluetooth Tethering No

Bluetooth profile support

A2DP 1.2, AVRCP 1.5, DUN 1.1

(GW), OPP 1.2, DID 1.3, FTP 1.1

(server), GAVDP 1.2, HID v1.0

(HID role), HOGP 1.0 (report host),

HSP 1.2 (AG), MAP 1.2, PAN

(PANU), PBAP 1.1, ScPP

1.0(client), SPP 1.2 (devA devB) ,

SAP 1.1 (server)

Battery

Battery capacity (mAh) 3240mAh

Battery type Li-polymer soft pack

Charging Technology No

Standby time (Hours) 1000H

Talking time (Hours) N/A

Charging time (Hours) Within 3.5H

Message

MMS support (incl. Postcard) Yes

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Support of SMS Joint Yes

Support Wap Push Message Yes

Cell Broadcast Yes

Support SIM messages

management Yes

Default SMS storage location Tablet Storage

Phone Book

Contacts format vCard 2.0

SIM Contacts support Yes

Contacts Backup / Restore Yes

SyncML Yes

Entertainment

(Music &TV)

Audio Codecs (Please list if any

special codec)

AAC LC，HE-AACv1 (AAC+)，

HE-AACv2 (enhanced AAC+)，

AAC ELD (enhanced low delay

AAC)，AMR-NB，AMR-WB,

FLAC, MP3, MIDI, Vorbis,

PCM/WAVE

Image Codes (Please list if any

special codec) JPEG, GIF, PNG,BMP,WebP

Video Codecs (Please list if any

special codec) H.263, H.264 AVC, H.265 HEVC,

MPEG-4 SP, VP8, VP9

Video Playback Resolution and

rate 1080p 30fps

Video Streaming Resolution and

rate 1080p 30fps

Arkamys No

HiFi Audio (HW) No

Mpeg4 Yes

Polyphonic Ringtones 64

Video editor(Ventor:nextstreaming) No

Video streaming Yes

WMV No

WMA No

Email & WAP

POP3/IMAP Email Yes

Push Email Yes

Microsoft Exchange Active Synch Yes

RSS Feeds No

Wap Yes

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3. Product Label

3.1. Commercial product Label example

3.2. Complete Unit (CU) box label example

Code name

CU reference

IMEI number

Date code

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3.3. Level 1 (L1) repair Spare Part List

Hereafter is the 9015B L1 spare parts list.

NOTE: The spare part list (SPL) hereafter is an example as it may vary depending on the

customization (colour, logo) of the product. Please download from your RSH webshop for the spare

part list of the relevant CU reference.

3.4. Accessories

3.4.1. Charger

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3.4.2. End user USB cable

3.5. Maintenance policy

This chapter describes the maintenance of the 9015B series. The following operations can only be

performed by authorized repair centres.

General

Main L1 maintenance operations are as following:

3.5.1. For handset:

1) Warranty check

2) Functional test

3) SW downloading

4) Replacement of the defective tablet.

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3.5.2. For standard accessories (charger, headset and USB cable)

1) Warranty check

2) Functional check

3) Replacement of the defective accessory

3.5.3. Engineer functionalities

Click-through steps Description

“Settings” -> “About tablet” -> “Status” ->

“IMEI/IMEI SV” To check the IMEI number

Open “Calculator” application, and input “0x0-0+=” To enter MMI (Man-machine

interface) Test mode (refer to

2.13)

open “Calculator” application, and input “1x1-1+=” To check SW version

Long press volume up key +power key End user format

3.5.4. Recovery mode

How to use:long press “Power” Key + “Volume up” key in power off mode to enter recovery mode.

When to use: When you cannot start your handset or when there will be something wrong during

switch on or when cannot charge or cannot charge normally.

Consumer personal data format: it will format consumer data, and the memory and settings of your

product will return as released from factory.

Click-through steps：

1. Long press “power” key + “volume up” key to enter the Android system recovery mode.

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2. Press “volume” key to select “wipe data / factory reset” then press “power” key to confirm factory

reset;

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3. Press “volume” key to select “Yes—delete all user data” then the press “power” key to confirm the

deletion of all user data;

4. Factory reset complete, press “volume” key to select “reboot system now” then press “power” key to

confirm.

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3.6. Product maintenance

Recommendations for product test.

A Battery with fully charged

A SIM card to perform live call test.

A PC with below configurations:

CPU: Pentium 1.6 GHz or above;

RAM: 2GB or above;

Operation system: Windows2000/XP/Vista/Windows 7/8/10

USB port

Internet connection with minimum internet speed of 8Mb/s

An ampere meter to test the charger output current.

3.7. Warranty check

1. Check the warranty status of the product on Proof Of Purchase (POP).

2. Check the manufacturing date. Using the date code on commercial product label and match it with the

date code matrix hereafter.

Coding day

Coding month

Coding year

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Note:

day

1 2 3 4 5 6 7 8 9 10

1 2 3 4 5 6 7 8 9 A

11 12 13 14 15 16 17 18 19 20

B C D E F G H I J K

21 22 23 24 25 26 27 28 29 30

L M N O P Q R S T U

31

V

mouth

Jan Feb Mar Apr May Jun Jul Aug Sep Oct

E F G H I J K L M N

Nov Dec

O P

year

10 11 12 13 14 15 16 17 18 19

T U V W X Y Z A B C

20 21 22 23 24 26 27 28 29 30

D E F G H I J K L M

3.8. IMEI Check

There are three ways to check the IMEI:

1) Power on the handset, click-through “Settings” -> “About tablet” -> “Status” -> “IMEI information”.

2) Open calculator App and type “0X0-0+=”.

3) On the product there are two IMEI sticker positions:

Position 1: on the back casing

Position 2: on the SD slot cover

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Please make sure that the IMEI number in the memory of the product is matching the IMEI on the IMEI

sticker; if not, please consider the product out of warranty.

3.9. Visual Mechanical inspection

Please refer to <Visual mechanical check flow chart> in support website (CSS/RSH) for details.

3.10.Accessories inspection

Please refer to < Accessories inspection > in support website (CSS/RSH) for details.

3.11.Product maintenance steps

1) Check that the SIM card and SD card are inserted correctly.

2) Power on the Product.

3) If the product displays “input NCK code”, this means the software is Network locked or SIM locked,

and can only be used with dedicated SIM card hence use the relevant SIM card or enter the phone

code if available.

4) Power on the product to launch the auto test, or using Smart Diagnosis Tool to proceed with the test:

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a) Using auto test code

Open “Calculator” application, and type “0x0-0+=” to enter MMI test mode, you will then see

the interface displaying the SW version. Select “Auto” to start the auto test, or select “MANU”

to do the MMI test manually.

If one of the tests fails during “Auto” test mode, it will display “Failed: xxx”. In this case, either

press ‘Next’ to go on test or press ‘RETEST’ to retest this item or press ‘END’ to Power off.”

For detailed instruction of each test item, please refer to <MMI TEST> video in

support (CSS/RSH) website.

b) Using Smart Diagnosis Tool to proceed with the test:For detail instruction of test with

Smart Diagnosis Tool, please refer to < Smart Diagnosis Manual > in support

(CSS/RSH) website.

4. Software download

The minimum requirements to perform a software download are as follow:

1. Product with Fully charged battery

2. PC with below configurations

CPU: Pentium 1.6 GHz or above;

RAM: 2GB or above;

Operation system: Windows2000/XP/Vista/Windows 7/8/10

USB port

Internet connection with minimum internet speed of 8Mb/s

3. Downloading cable (USB cable)

Please use the dedicated software downloading tool (DL Tool) for this product. The version of this tool

at launched of the product is “Sugar MTK_SP V3.3.5”. Please always use the latest version of the

software downloading tool in order to take advantage of the latest improvements. This DL tool can be

downloaded from support website (CSS/RSH).

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Please refer to <instructions of SUGAR Tool> video in support (CSS/RSH) website.

Feel free to contact your technical support should you need further information

Thank you for your cooperation.

TCL Communication Ltd.

Global Customer Service TS Dept.

July, 27th, 2016

TLC Alcatel Pixi4-7 4G BELL User manual

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